2 Business analyst jobs in Westminster, Greater London
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Are you experienced in the use of PowerBI or other data visualisation tools for developing reports and dashboards and used to manipulating data using complex formulas or programming? Then join Shelter as a Business Intelligence Analyst and you could soon be playing an important role at the heart of our Data Management & Insight team.
About the role
To provide management information, business intelligence, and insight across Shelter through the design, development, and maintenance of datasets, reports, dashboards, and systems using Microsoft Power BI and other analytical tools.
Role specifics
To succeed, you’ll need proven experience of analysing, interpreting and presenting datasets using Power BI and working with CRMs and other systems. You’ll also need excellent Excel skills and familiarity with database structures such as SQL. Comfortable working with colleagues at all levels across an organisation, you enjoy nothing more than collating, analysing and disseminating business intelligence or helping others develop intelligence from reports and dashboards. What’s more, you’re keen to get involved in a variety of projects as part of a strategic programme aimed at improving the way we work.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high-quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Thank you!
Contract: 12 month fixed term contract, part time (21 hours per week)
Salary: £21,490 - £28,488 per annum (FTE £35,817 - £47,479)
London Weighting Allowance: £2,373 per annum (£3,954 FTE) for London-based employees
Location:Hybrid working from either Burford, Oxfordshire or Victoria, London
Closing date: Sunday 20 September 2026
Interview date: 29, 30 September or 1 October 2026
Are you an experienced Business Analyst with a passion for improving systems, shaping future solutions and delivering meaningful change?
Blue Cross is embarking on an exciting project to review and replace its Practice Management System (PMS), the technology that supports our veterinary hospitals and clinical services. We're looking for an experienced Business Analyst to help us understand our current processes, identify future requirements and support the selection of a new system that meets the needs of our organisation for years to come.
This is a unique opportunity to lead a significant discovery and procurement project, working across veterinary, clinical, operational and support functions to help shape the future of service delivery at Blue Cross.
We are recruiting one Business Analyst who can be based from either our Burford or London office. While you may see this opportunity advertised in multiple locations, this is a single 12-month fixed-term role supporting our Practice Management System replacement project.
More about the role
As the PMS Business Analyst, you will lead the discovery phase of our Practice Management System replacement project.
You'll work closely with stakeholders across the organisation to understand how our current systems and processes support service delivery, where opportunities exist for improvement and what capabilities we require from a future solution.
You'll develop a clear picture of business needs across multiple functions, evaluate available options in the marketplace and support the procurement and tender process to help identify the best solution for Blue Cross.
Your work will provide the foundations for one of the organisation's most significant technology investments and will directly influence how we support pets, owners and colleagues in the future.
What you will be doing
- Leading business analysis activities for the Practice Management System replacement project
- Engaging with veterinary, clinical, operational and support teams to understand current processes, challenges and requirements
- Mapping existing ("as is") processes and identifying opportunities for improvement
- Developing future-state process maps and requirements documentation
- Facilitating workshops, interviews and stakeholder engagement activities
- Gathering, analysing and prioritising business requirements
- Identifying functional, operational, reporting and data requirements for a future system
- Researching and evaluating solutions available within the market
- Supporting the development of tender documentation and procurement requirements
- Assisting with supplier evaluation and solution assessment activities
- Producing analysis, recommendations and supporting documentation to inform decision-making
- Working collaboratively with project stakeholders to ensure organisational needs are clearly understood and represented
About you:
You'll be an experienced Business Analyst who enjoys understanding how organisations work and helping them make informed decisions about technology and change.
You will have a strong track record of leading discovery and requirements gathering activities, with the ability to engage confidently with a wide range of stakeholders. You'll be comfortable analysing complex information, identifying opportunities for improvement and translating business needs into clear and structured requirements.
We're particularly interested in candidates who have worked on system selection, procurement or transformation projects and who can balance operational realities with long-term strategic needs.
Experience of working within veterinary, healthcare, clinical or other service-focused environments would be advantageous, although not essential.
Essential Qualifications, Skills, and Experience
- Understanding of operational or clinical service environments
- Proven experience in business analysis across systems, processes or organisational change
- Strong requirements elicitation skills, including workshops, interviews, observation and document analysis
- Experience of process modelling (‘as is’ and ‘to be’)
- Ability to translate business needs into structured requirements and specifications
- Strong stakeholder management and communication skills
- Experience supporting solution design, testing and validation activities
- Analytical thinking and problem‑solving capability
- Understanding of change impacts and supporting adoption
- Ability to demonstrate, understand and apply Blue Cross values
Desirable Qualifications, Skills, and Experience
- Experience working with Practice Management Systems or comparable healthcare systems
- Experience within veterinary or healthcare settings
- Understanding of clinical governance or regulated service environments
- BCS Business Analysis qualification or equivalent
- ITIL Foundation knowledge or awareness of service management frameworks
- Experience working within a not‑for‑profit or complex multi‑service organisation
How to apply
To apply for this role, please submit your application through our careers site and answer the application questions, demonstrating how you meet the essential criteria.
We reserve the right to close this vacancy early should we receive a high volume of applications.
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.