Job title: Managing Director of Lightful Solutions

Department: Lightful Solutions

Seniority: At least 5 years of experience of running large internal teams (between 20-50 people)

Reporting to: The CEO 

Direct reports: 8

Indirect reports: 13 full time, plus 6 contractors

Compensation: Highly competitive salary with stock options + other benefits

Location: Remote working, then 1-2 days in an office per week in London or Bristol

At Lightful, we believe those doing the greatest good deserve the best technology. Our products and services are designed for charities and nonprofits to simplify their work and amplify their impact.

Our journey to this point has had many successes. We work with hundreds of nonprofits and foundations each year to improve how they use digital. We are a certified B Corporation, ensuring that community, the environment and our staff are central to all of our decision making. We are a recognised Living Wage employer, and have been profiled in The Sunday Times, Forbes and Sky News. We are in The Escape 100, as one of the best companies in the UK to escape to for a career with purpose. And we are supported by a wide array of incredible investors, including Nick Mason CBE and Dario Franchitti MBE.

Lightful is a business built to create impact both in and out of the office. Our people and products support nonprofits in 58 countries around the world, organisations that are solving some of our planet's greatest challenges. Our work has helped small charities increase fundraising by 64% year on year. Since achieving B Corp status in 2020, we have created an impact out of the office too. We have planted 12,371 trees planted through our employee carbon offset programme, saved 295,497 litres of water, and offset 1,107 tonnes of Carbon Dioxide emissions through 28 global carbon reduction projects.

We are expanding our senior leadership team, with the addition of a Managing Director (MD) to drive the growth and continued excellence of one of our 3 core business units: Lightful Solutions. This role will be the lead role in Lightful Solutions, a tailor-made technology consultancy that exists to help nonprofits embrace change, with best-in-class technology solutions that are dependable, secure and effective.

This position reports directly to our CEO, and works closely alongside our Co-Founders, the MD of Lightful Products and the MD of Lightful Learning to drive and influence the long term direction, profitability and impact of Lightful. 

You will have responsibility for the overall business strategy for Lightful Solutions. In this role, you will drive consistent and rapid revenue growth, lead our exceptional client delivery teams to develop Salesforce Solutions and deliver excellence to all of our clients. Internally, you will drive technological excellence in delivery, growth and development of the whole team through cross-team initiatives and continue to double our impact and our revenue year on year. 

If you have a track record of driving revenue growth, have experience delivering project excellence on behalf of clients, revel in managing a multi-disciplinary and exceptionally talented team, and are looking to focus your career to create immense impact not only for this high growth scaleup, but for our clients and for our planet, then this is the role for you.

What can we offer you?

• The opportunity to join our senior leadership team, working closely with our three Co-Founders and two other Managing Directors
• The opportunity to lead a profitable technology team that has a track record of doubling its impact and revenue each year 
• The opportunity to drive growth, change and innovation within one of our core business units
• The opportunity to develop and lead experienced client delivery teams of talented and passionate professionals across projects in the UK, North America and EMEA 
• The opportunity to shape a consultancy service at the cutting edge of digital innovation, using technologies such as Salesforce
• The opportunity to build on established relationships with world leading charities such as the Bill & Melinda Gates Foundation, the Rhodes Trust and Citizens Advice, and the opportunity to create many more
• The opportunity to enjoy and thrive in a role that drives high social and environmental impact
• The opportunity to be a thought leader through spoken and written work by representing Lightful's work in the growing Environmental, Social, and Corporate Governance (ESG) and #techforgood space

What is the vision for the business that you will develop?

• To create a business that is an inspiring innovation hub within the nonprofit sector
• To create a business that puts user experience, user adoption, delight and impact at its core
• To create a business that values entrepreneurship, ambition and fun within the team
• To create a business that thrives on a fast pace of working, autonomy, and change
• To create a business that delivers excellence across all Lightful Solutions projects whilst ensuring client satisfaction and impact

Our story

At Lightful, we believe that those doing the greatest good deserve the best technology.

We’re passionate about making the best technology accessible to charities and nonprofits. Our products and solutions help organisations unleash the power of technology and make the good work they do even greater. Our products and services are designed to simplify the work and amplify the impact of charities and nonprofits. 

In 2015, Lightful was launched by Vinay Nair, Johnny Murnane and Carlos Miranda. Three friends who all had different exposure to the nonprofit sector, they all realised the same thing - nonprofits were not getting the technology they deserve.

Before evolving into Lightful (pre-2015), we were a YouTube certified multi-channel network (MCN) known as Thunderboom. Our original intention was to help charities and nonprofits of all shapes and sizes monetise their video content.

Things changed - as they do - and we eventually pivoted. We left our MCN ambitions behind, and we launched our now award-winning Lightful Social Platform. At that time, the company became known as Lightful.

From there we grew our consultancy services - now Lightful Solutions - and developed a comprehensive 12-month course to equip charities with the digital skills and capabilities they need to become more resilient - Lightful Learning's BRIDGE programme.

Lightful values

As a certified B Corp, we’re a values-led organisation, and our values are integral to the Lightful culture. Our Lightful values are:

• To act with audacity while remembering humility
• To understand the importance of both listening and leadership
• To practice generosity whilst showing accountability
• These all lay on the foundation of respect and integrity

Our business units
We offer three services to charities and nonprofits; Lightful Products, Lightful Learning and Lightful Solutions. Each business unit is different but highly interconnected, designed for the different needs of the social and environmental-focused organisations we’re proud to serve and work with.

Lightful Products
Lightful Products helps drive organisations forward with ready made software such as: 

• Lightful Fundraising Pages, fully customisable and branded to clients look and feel, to enable clients create engaging experiences that drive donations
• Lightful Social Platform, the #1 social media tool for charities, it helps charities schedule social media content, increase engagement and save time
• Lightful Components, a toolkit of adaptable components designed to build flexible, design-driven online communities

Lightful Learning

Lightful Learning helps our partners master real world skills through a combination of tools and support, building their confidence and resilience. It was designed to grow digital skills and increase effectiveness within the nonprofit sector.

Building resilience in digital growth and engagement (BRIDGE) is Lightful Learning's flagship programme for impact organisations looking to future-proof their operations at a time of great change. It combines a learning syllabus, delivered through a combination of live and recorded sessions and webinars, with the Lightful Social Platform. BRIDGE is supported by foundations and other funders, and offered to small-to-medium sized charities that they support.
 

Lightful Solutions
Lightful Solutions has been a Salesforce Partner since 2017 and has worked on almost 100 projects with over 50 clients. Our team has 27 members, including user researchers, UX designers, UI designers, developers, architects, administrators, business analysts and project managers. We have more than 60 Salesforce certifications across our team and more than 175 combined years of Salesforce consultancy experience specialising in: 

online communities, digital transformation, digital strategy, CRM support, digital fundraising, and Scoping and Solution Design (SSD).

Our design and development process is as follows: 

• Identify - Understanding the client’s ambitions, challenges and pain points to let us identify tailored approaches and opportunities
• Imagine - Our human-centred design process keeps user experience at the front and centre of how we deliver a client’s impact goals 
• Implement - We build and implement custom solutions using agile methodologies and close collaboration to ensure smooth delivery and transition

We have designed processes and large-scale implementations for major projects with significant cost and efficiency implications for organisations such as The Rhodes Trust, the European Society of Cardiology, the Esmée Fairbairn Foundation, the Bill and Melinda Gates Foundation, Atlantic Fellows, The Big Give, Frontline, Independent Age, Schmidt Fellows and Save the Children UK.
 

What does the role involve?

Key accountabilities

• Alongside our Co-Founders, MD of Lightful Products and MD of Lightful Learning, you will influence the long term direction, profitability and impact of the Lightful business
• Lead delivery to drive rapid and exponential growth of our Lightful Solutions business unit
• Create and execute the business strategy for Lightful Solutions 
• Orchestrate and deliver year on year revenue growth for your business unit, ensuring revenue targets are achieved monthly
• Ensure excellence is delivered across all Lightful Solutions projects whilst ensuring very high client satisfaction and impact
• Responsible for ensuring that every Lightful Solutions proposal is feasible and viable within the team through working with the Business Development team, meeting potential new clients during the RFP processes, signing off on all proposals
• Form an excellent working relationship with our two other Managing Directors - all three of our business units align and should be optimised to create and execute mutually beneficial business development opportunities
• Lead on initial project meetings to explain Lightful’s approach to digital transformation, emphatically understanding users' needs, and advising on how to achieve the best results for each and every client

Internal responsibilities

• Lead the delivery of Lightful Solutions strategic plan to meet revenue targets, produce work that delivers impact for happy clients, increase delivery robustness, and have standout quality through structure and clear standards
• Manage a growing team of 21 talented employees ranging from Salesforce Administrators, Technical and Solutions Architects, Developers, and Project Managers in addition to a non-permanent team of 6-10 contractors
• Motivate, advise and provide structure to Lightful Solutions team to meet objectives and manage own development goals within team
• Harness creativity and new ideas within the team and ensure structure for success

Experience

• At least 5 years of experience of running large internal teams (between 20-50 people)
• At least 5 years of experience of running successful client projects at Associate Partner equivalent level or above
• A history of managing successful consulting and technical projects from end-to-end, including CRM (particularly Salesforce) implementation projects
• Knowledge and expertise on winning and delivering 6 and 7 figure business contracts
• Experience working with, and passion for, nonprofit and/or public sector clients
• You will have a network of leaders across the nonprofit sector in the UK, EMEA and globally 
• Strong technical and development understanding and capabilities 
• Experience managing large, medium and small Salesforce digital transformation projects

• Experience meeting client deadlines and expectations within Agile development environments 

Personal qualities 

• You have a high level of emotional intelligence and an ability to demonstrate empathy with Lightful colleagues and clients
• You are a very strong communicator 
• You have exceptional verbal, written and presentation skills and embody Lightful’s foundational principles of respect and integrity 
• You are equally comfortable addressing people with various levels of technical knowledge
• You are a proven analytical thinker
• You have the ability to support your direct reports and other team members in building solutions and providing both technical and non-technical mentoring and guidance
• You are able  to work in a highly collaborative environment, taking the initiative where necessary
• You are open to new ideas and enjoy coaching and mentoring others to get the best out of them 

Additional requirement

• Eligible to work in the UK without the need of visa support/sponsorship
   

Benefits

You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

• Highly competitive salary 
• Stock options
• Holiday entitlement is 27 days per annum, plus bank holidays, your birthday off and a day off for moving (once a year)
• Working from home buddy to integrate you into the team
• Simply Health (claim back money on everyday healthcare costs and access to face to face counselling)
• Access to a variety of wellbeing apps
• Regular events e.g. quiz, cook-along, social drinks, summer party, Christmas party
• Lunch & Learn sessions
• Training and development plans
• Volunteering opportunities
• Cycle to work scheme
• Paid parental leave and nursery benefit
• Lightful kids events

Inclusion of a diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. Therefore we never discriminate on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

*No recruitment agency requests please* *We only work with direct applicants*

The IS Education Support role helps people with sight loss to live the life they choose through supporting end users in adopting and learning how to use the IS systems and technology available to them, and to understand IS roles, processes and activities. They manage and resolve issues reported by the business, providing proactive solutions.

This role will deliver key areas of the IS vision and act as a ‘subject matter expert’ for Microsoft and Citrix end user technology. They will support the delivery of the communication and training element of the IS strategy.

This role is office-based however the office location is flexible, and there is some home working flexibility available. This role is either 9am to 5pm with a half hour lunch or 9am to 5:30pm with an hour lunch, Monday to Friday, 37.5 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
• Experience of delivering and developing training programmes face to face and/or remotely using a number of digital technologies.
• Demonstrable experience of working with a high attention to detail in all aspects of working practice.
• Experience with the most recent versions of Windows Microsoft SharePoint, Microsoft Office/O365.
• Generic business-based knowledge skillset.
• An understanding of working in the not-for-profit sector.

Desirable
• Proven success of working in an administrative capacity within a Project Management Office (PMO).
• Detailed understanding of project management methodologies and the ability to create project plans.
• Project quality and governance criteria.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Bath Cats & Dogs Home have a rare and exciting opportunity for a creative and innnovative fundraiser to join our small but busy team, to lead on delivery of events and manage corporate partnerships. As well as developing our existing portfolio of events and accounts, you will have a keen eye for identifying opportunities for us to build relationships and partner with local organisations and groups to ensure growth in income in both these areas.  You will ensure we deliver a great supporter experience and first class stewardship to our events participants, community supporters and corporate partners, resulting in long term support and mutually beneficial relationships. 

Principle Areas of Accountability: 

• Managing the bike workshop to achieve maximum sales and turnover growth through a range of sales and marketing activities including social media, special offers, etc 

• Managing and motivating the team to provide excellent customer service, increased sales and ensure maximum efficiency 

• Ensuring all areas of the shop are maintained to a high standard including consistently organising the shop floor to look attractive with the maximum number of products and a varied range offered 

• Ensuring delivery of weekly Meaningful Occupation courses for clients (Build a Bike) 

• Liaising with the Employment Support Worker to facilitate individual needs while clients are using the Bike Workshop and ensure the workspace is fit for purpose 

• Providing the ES Worker with weekly updates on client’s progress and report concerns in a timely manner 

• Undertaking DR. Bike sessions 

• Dealing with staffing issues such as rota organisation, and contributing to the interviewing and inducting of potential staff including volunteers and clients, 

• Conducting staff performance reviews and identifying any training and development needs 

• Ensuring health and safety standards are met, and that legal and security issues are adhered to 

• Managing the day to day running of the EPOS till system, reporting any issues identified 

• Carrying out stock takes, managing and securing stock levels, ensure ordering for the workshop is effective and responsive to faulty / damaged / incorrect deliveries 

• Contributing to the analysis of sales figures and forecasting future sales

• Contributing to the interpretation of trends to facilitate planning 

• Responding to customer complaints, suggestions and comments 

• Attending and chairing staff team, organisational and external meetings 

• Updating colleagues on business performance, new initiatives and other pertinent issues 

• Talking to colleagues and customers, and identifying or resolving issues effectively 

• Initiating changes to improve the business, e.g. revising opening hours to ensure the businesses can compete effectively in the local market / trialling new products

• Manage policies and procedures, ensuring all staff adhere to them 

• Respond to all problems promptly and professionally

General  

• Positively represent Julian House at all times by engaging positively and politely with colleagues, volunteers, customers and the general public 

• Carry out, within reason, any other duties necessary to achieve the smooth running of the organisation and undertake other organisational duties, which are broadly in line with the above key responsibilities, in particular the support of other social enterprises 

• Be familiar and work within Julian House Policy, including Health & Safety Policy and Equal Opportunities 

• Work alongside the ES team to develop and promote the Build a Bike project to clients, customers, the general public and stakeholders. 

At Voscur, we are very proud of our role in supporting and developing Voluntary, Community and Social Enterprise organisations (VCSE). A key aspect of our service is to provide skills, knowledge and tools to help organisations run more effectively through learning opportunities and tailored consultancy.

Currently our learning and development service offers:

• General learning programmes on a comprehensive range of professional and organisational development topics, blending online and face-to-face formats;
• In-house programmes, tailored to the specific requirements of different teams;
• Start-up support for community groups and social enterprises;
• Bespoke facilitation and specialist consultancy;
• Collaborative learning through peer networks and special interest groups;
• Conferences focused on funding, strategic influencing and governance;
• Briefings and information events about a range of topics and opportunities.

We now have an exciting opportunity for a temporary Events and Training Coordinator to support our evolving learning programme, covering maternity leave.

In this role, you will coordinate the planning and delivery of a comprehensive learning and events programme, supporting the Learning and Skills Programme Manager. This role is crucial in developing and maintaining relationships with speakers, trainers, associates, facilitators and sponsors - all working to provide a wide-ranging programme for Bristol's voluntary, community and social enterprise sector. 

We are looking for a quick learner, with excellent project management and interpersonal skills. This is a varied role, which will suit someone who has great initiative and is willing to work flexibly and independently, where needed.

This is a full-time role (37 hrs per week), based primarily in our office in central Bristol, although currently home-based due to Covid19 restrictions.

For more details, please see the attached job description and person specification.

To find out more about working with us and our services, please see the attached ‘Working at Voscur’ overview. 

Equality is one of Voscur’s core values and we want our team to reflect the diversity of our city. We therefore welcome applications from people who are currently under-represented in the general workforce. 

Closing date: 9am, 5 July 2021

Position Summary

As Project Support Officer you will support Birmingham and South West’s Regional Managers with volunteer recruitment, documentation of training (such as DBS, references, Food Safety Level 2, First Aid), giving our volunteers a fantastic experience and giving extra support to our Birmingham and South West projects as and when required to aid development and growth within the region.

Each of our Projects is run by Project Leaders (volunteer position) and supported by Regional Managers through recruitment and training of volunteers.  Your role will be to support the Regional Managers so that they can manage more projects, knowing that you have helped with the embedding of volunteers, along with supporting the Regional Managers  with expansion plans within their areas.

This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new Project Leaders for the Region. The right person for this role enjoys being organised, has a great personality, pays attention to detail, and understands that they are a key component in supporting our fantastic Projects.

Deputy Shop Manager

You will join as a Deputy Manager to oversee the running of a busy retail outlet ensuring that stock is sourced, sorted, processed and merchandised throughout the week in a timely manner. Recruiting and maintaining a large team of volunteers is also a requirement together with administering to the business needs of this outlet.

Deputy Shop Manager Requirements:

The successful candidate will have good communication skills and the ability to work flexibly. The position is offered for 7 hrs per week to include Saturdays on a rota basis. Retail supervisory experience is preferred together with working knowledge of Health and Safety. Basic IT skills are essential.

This post is subject to a Disclosure and Barring Service check.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with Young Lives vs Cancer.

Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. Young Lives vs Cancer is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

Location: Clevedon, North Somerset

Job type: Part time, Permanent, 7 hours per week

Salary: £17,290 FTE

Closing date: 14 June 2021

You may have experience of the following: Deputy Shop Manager, Assistant Store Manager, Charity, Retail, Assistant Manager, Store Management, Third Sector, Business Development, Charities, Volunteer, Voluntary Sector, Charity Shop, NFP, Not for Profit, etc.

Ref: 99679

Bristol based charity CCS Adoption is seeking an experienced Trusts Fundraiser to implement a fundraising strategy focusing on Trusts/Foundations and our individual supporters. The role will involve Trust, legacy and individual giving campaigns aimed at raising £150,000 this year. The successful candidate will be highly motivated and organised; an exceptional bid-writer with proven experience of securing grants from Trusts/Foundations. Experience of individual and/or legacy giving would be an advantage.

About The Role

This is a great time to join our growing and dynamic Communications team here at LiveWest.
 
We have created this new and exciting role to play a key part in producing brilliant content and leading campaigns with a strong customer focus.

From designing infographics and storyboards, to writing engaging content, this role will provide variety and the opportunity to challenge convention.
 
You will work collaboratively to provide effective and engaging communications that help us deliver on our strategic objectives.
 
If you enjoy a hands-on approach to work, love creating content and have an appreciation for the bigger picture, this could be the role for you. 
 
We have 1 position available, but you can be based in any of our main offices. Please apply just once to the office location closest to your home address.

About The Candidate

To be considered for the role of Communication Specialist - Digital Design and Content, you will:

- Have experience in digital campaigns – including email marketing.
- Be experienced in working in a marketing or communications position.
- Have strong attention to detail with excellent proof-reading skills.
- Be proactive and able to work on own initiative individually and as part of a team, with limited supervision, accept ownership and responsibility and solve problems as they arise.
- Be a confident communicator with great interpersonal skills to convey ideas and deliver plans to a wide range of audiences.
- Have the ability to reflect on and take ownership of own performance for personal development.
- Be able to interpret strategic aims into specific, targeted and deliverable activities.
- Be an expert working with Adobe Creative suite (or similar) including video editing software.
- Have the ability to work flexibly from home and one of our key offices hubs - Exeter, Weston and Tolvaddon.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career. 
 
*Previous applicants to this role need not apply.

About The Company

At LiveWest, we believe in a home for everyone. We own and manage over 38,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers. We focus on thriving as a business and employer, so we can deliver more homes and even better services.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Closing date: 20 June 2021 at 11.30pm.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team
• Experience of providing excellent customer service, preferably in a face-to-face role
• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.