Business Support And Data Officer Jobs

Department: Supporter Care and Database Services

Location: Hybrid – between home and our office in Aldgate, London

Hours of Work: 37.5 hours per week

Contract: Fixed-term (12-months), full-time

Salary: £28,000 – £31,000 per annum

Closing date: Wednesday 24th April at 10.00am

Annual Leave: 33 days (plus eight bank holidays) 

Benefits: 

• Enhanced maternity, paternity, adoption, and shared parental pay 
• Family friendly policies 
• 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension 
• Free health cashback plan (Medicash) employee cover plus up to four dependent children 
• 24/7 virtual GP access (UK registered), plus access to Best Doctors 
• Free confidential employee assistance programme (Health Assured) 
• Access to wellbeing app (healthy living tips and Bright TV ) 
• Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more* 
• Learning and development committed (bespoke training, LinkedIn Learning etc.) 
• Employee health and wellbeing committed (menopause friendly, disability confident employer etc.) 

Background 

Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. 

About the role 

Dementia UK is currently seeking a Database Officer to lead on the delivery of processes within the Database Services team.

As Database officer, your primary responsibility will be managing a substantial volume of data files, from a variety of sources seamlessly importing this information into our fundraising database. You will handle supporter data ensuring a high level of accuracy, while being directly responsible for running the majority of data imports as well as handling enquires coming into the Database Services shared inbox and running regular data cleansing routines.

In addition, you will be expected to maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed. Working with the Supporter Care, Finance, and Fundraising teams to ensure income is accurately coded across all fundraising streams.

The ideal candidate will have a strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR), and will bring previous experience in using databases for data entry, maintenance, and importation. A high level of computer literacy is essential, and comprehensive knowledge of Microsoft Office applications, particularly Excel, is required. Your ability to function effectively within a team, coupled with your initiative in prioritising and organising your workload, will be key to success.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture 

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion. 

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. 

*Please note that any decision on flexible working is based on business needs

About you

We are seeking an enthusiastic and self-motivated individual with demonstrable knowledge of developing and implementing new policies and processes to ensure best practice in recruitment, retention and engagement.

You will have a background in HR, and ideally, experience working with or supporting volunteers or communities.

You will need to have good IT skills, with knowledge of Microsoft Office and a CRM or People Management software.

About the role

Reporting to the Head of People, and with support from the Director of Communities and Inclusion, the HR Officer for Communities and Volunteers will:

• Produce volunteer management policies, procedures and documents to ensure compliance with latest good practice guidance.
• Support staff working with volunteers and other unpaid members of the BES communities to embed best practice in the valuing of unpaid contributors.
• Develop and implement, monitor and evaluate processes for a fair and equitable system of volunteer recruitment, benefits, recognition and awards.
• Identify where the gaps lie in the EDI data of volunteers and actively seek to address these.

 To find out more about the role, please download the job description and job pack.

JOIN OUR TEAM!

As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.

Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.

Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system. 

Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way. 

Reporting to: Operations Director & Fundraising Manager

Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.

About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events.  Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity. 

About You:

You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
 
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
 
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.

If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!

Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm

Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).

Closing date: 10th May 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Key responsibilities:

(1) The set up, administration and running of schemes and activities

(2) To deliver marketing and fundraising activities as needed for specific schemes and activities 

(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives 

(4) To provide support in the running and administration of the charity 

Experience and Knowledge

• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)

• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential) 

* Experience of marketing and communications (essential)

• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)

• Experience of working within not for profit or charitable sector (desirable) 

• Fundraising experience (desirable) 

• Knowledge of the challenges facing looked after young people (desirable) 

• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)

Skills

• Excellent written and verbal communication skills (essential)

• Excellent time management and organisational skills (essential)

• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)

• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)

• Awareness of data protection legislation (desirable)

Other:

• Relevant work experience

• An enhanced DBS check is a requirement of this role

Role purpose: 

To support the development of innovative teaching and learning resources underpinned by our Skills Framework, across our portfolio of qualifications and accredited awards. 

Main duties and responsibilities 

• To develop engaging and accessible learning resources using a range of different formats, which supports learners to develop essential skills through leadership opportunities.

• To build and deliver online learning and training for both learners and tutors.

• To use data and research available to generate ideas and concepts for new and existing programmes. 

• To support engagement with centres (customers) and learners to gather feedback and grow ideas to support programme development.

• To collaborate with suppliers such as graphic designers, when required, to develop high quality, visually appealing branded learning resources. 

• To support projects with third party suppliers or subject matter experts when required, to meet customer need.    

• To develop, enhance and sustain close working relationships with colleagues to support the programme development process. 

• To keep up to date with relevant insights and emerging trends to enhance the learning experiences we can provide. 

• To contribute to effective communication about our programmes, by working closely with the marketing and communications team and business development team to support messaging. 

• To be an active part of internal project teams when requested, to support the organisations goals. 

• To be an active member of the Innovation and Standards Directorate and to carry out any other reasonable duties as requested by the Head of Innovation. 

Skills, experience and knowledge 

Required/essential: 

• Proven experience in developing high quality learning resources for young people and/or educators. 

• Knowledge and experience of developing skills through learning programmes. 

• The ability to problem solve and innovate new ideas. 

• A passion for designing effective learning experiences. 

• Project management. 

• Self-starter with the ability to be proactive and driven to make improvements.

• A proven and confident communicator with a high level of written English and excellent attention to detail. 

• Experience of supporting multiple projects and products to time and budget.

• Able to develop strong relationships with those around them.

• Able to complete tasks independently and / or as part of a team. 

• Competent with IT (including Microsoft Office). 

Desired: 

• Experience using design tools such as Canva. 

• Experience in managing third party suppliers on projects, such as graphic design or subject matter experts. 

• Understanding of writing or delivering qualifications. 

• Experience of developing online learning using tools such as articulate, Moodle or similar. 

• Comfortable presenting in front of people.

Personal qualities 

• Highly driven and motivated approach to work. 

• Self-motivated. 

• Able to work across teams. 

• Self-starter. 

• Passionate about creating high quality learning opportunities. 

• Naturally curious and proactive. 

Do you have the skills to be an effective leader, plus a passion for the community and voluntary sector, integrity and the ability to work with a diverse range of people from all sectors?

If so High Peak Community and Voluntary Support is seeking to appoint to the following position:

Chief Executive Officer

High Peak CVS is a charitable organisation that supports community and voluntary groups across the High Peak area of Derbyshire. An exciting opportunity has now arisen and we are looking to recruit our new Chief Executive Officer.

The main purpose of the job is to ensure and deliver the co-ordinated and sustainable operation and future development of High Peak CVS as the infrastructure organisation for the voluntary and community sector in the High Peak of Derbyshire.

This is a fantastic opportunity to play a key role for an organisation who do great work.

As Chief Executive Officer you will lead the charity to ensure we deliver a high quality service to the local community, our members and partners.

You will look at developing new areas of work within the organisation’s aims and objectives as well as seeking sustainability and continuity with current projects.

 MAIN DUTIES AND RESPONSIBILITIES

• Provide effective leadership, supervision and management to the staff and volunteer team, ensuring that appropriate targets are set and delivered.
• Negotiate, prepare and develop applications and contracts to enable the development of agreed projects and work programmes.
• Explore and appraise potential new initiatives for the CVS, providing detailed recommendations to the Board of Trustees/Directors.
• In conjunction with the Board of Trustees/Directors plan, develop, implement and monitor strategies to ensure the current and future viability of the CVS.
• Maintain and develop new and existing relationships with stakeholders from all sectors, providing leadership and direction.
• Provide effective, inclusive representation of the High Peak VCS in a wide range of forums.
• Carry out work in accordance with all external regulations and CVS policies and procedures, developing new ones where necessary.
• Work in collaboration with the Board of Trustees to ensure the organisation meets its legal obligations, operates within its charitable objects and has good management of its financial and staffing resources.
• Report to the Board of Trustees on internal and external developments.
• Ensure that the organisation has the appropriate management systems and structures in place to carry out its work effectively and safely.
• Contribute to writing grant applications for future projects and core work. Undertake training and development as required.

This is not an exhaustive list of tasks.

Are you a skilled and experienced HR Officer? Can you combine excellence in administration with great people skills? Do you enjoy working as part of a team towards shared goals? Then this role might be for you.

BMS World Mission is looking for a skilled and experienced HR Officer to join our People and Culture (P&C) department. As part of the team, you will contribute to creating a positive, engaging and professional working environment, where our people can thrive. You will have the opportunity to help strengthen our BMS culture and uphold its core values.

As the HR Officer, you will play an important role in HR operations, providing administrative support for key HR processes spanning the employee lifecycle, from recruitment and onboarding to leavers. This includes ensuring our policies and processes represent best practices, maintaining the staff handbook, and ensuring that the online HR software is used to its full potential

You will have a good understanding of good HR practices, be familiar with data protection regulations and be a very competent administrator.

 As the HR officer, you will:

·Be professional and confident.

·Be approachable, with effective interpersonal skills.

·Be discreet with confidential and sensitive HR matters.

·Be in full support of the vision and mission of BMS.

·Be flexible and able to manage competing demands within this broad and diverse role.

 If you have a passion for HR and Shared Services and want to significantly contribute to our success, we encourage you to apply.

 The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

Location: Didcot, Oxfordshire / Flexible working.

This role can be office-based or hybrid. Coming into our office regularly in Didcot is preferred (for example one or two days a week on average). However, we are happy to appoint a candidate who lives too far from Didcot to attend the office regularly, if they are able to be flexible to come to Didcot as required. The cost of travel to BMS Didcot, whether on a regular basis or infrequently, would be borne by the employee.

Hours: 35 hrs. per week/full time

Employment type: Permanent  

Salary range: £25,855.00 to £30,678.00 per annum

Closing date: 9 am, Thursday 2 May 2024

Interview date: Thursday, 9 May 2024

If you would like to discuss this role further, please feel free to contact Sujit Varpe, HR Business Partner at BMS World Mission or visit our website for more information. 

In this role you will lead and empower the Executive Team and organisation to deliver high quality services to ensure that patient voices are heard. Working with the Board of Trustees you will develop the organisation’s long term strategy and ensure good governance. You will be the public face in building relationships with strategic partners and stakeholders to deliver impact and improvement and will represent the organisation at strategic meetings to hold services to account.

The deadline for applications is 23:59 on Monday 29th April 2024. 

The selection process will include:

• Interviews including a presentation element which will be held face to face on Monday 13th and Tuesday 14th May 2024.
• Online sessions where the candidate will meet with stakeholders, the Board of Trustees and the Executive Team later in the week commencing Monday 13th May 2024.

If this sounds like the job for you, please follow the link to our website to access our application form and further details!

Rose Voucher Project Officer, Southwark Rose Vouchers for Fruit and Veg Project

The Rose Vouchers for Fruit & Veg Project in Southwark has been successfully supporting families with young children to ensure fruit and vegetables are a part of their everyday diet since 2018. As we enter the seventh year of the project, we are now looking for a new member of staff to join the 1st Place Rose Voucher Project team and support our work in delivering the project, while measuring its wider impact on families. This is a great opportunity for someone with experience of working in a community setting and an understanding of impact and evaluation to take on a key role in the project, involving ongoing interaction with families and professionals.

Job Summary

As Rose Voucher Project Officer, you will be working alongside the Southwark Rose Voucher Project Lead to forward the development of the Rose Voucher Project in Southwark. Your key areas of responsibility will be registering new families onto the Rose Voucher Project, overseeing the two Rose Voucher distribution sessions which take place at both our centres, supported by our dedicated Rose Voucher volunteers, and coordinating and supporting the ongoing monitoring and evaluation of the Project. You will also provide support to our network of other Rose Voucher distribution centres in Southwark to ensure they are working in a coordinated way and according to agreed processes.

You will be a motivated individual, with excellent written and communication skills, and proven experience of working in a community setting where service users are valued, listened to and respected. Previous experience working with and signposting families is essential to ensure that our Rose Voucher families are aware of the many services and activities available to support and increase their health and wellbeing. The Rose Vouchers Project is an integral part of the wider Family Hub team at 1st Place, so you will be working in a busy environment, with colleagues who are all as committed to providing a friendly service and positive experience for families as you are.

Closing Date: 23rd April 2024

Interviews: 29th April 2024

We value equality and diversity in our organisation, and are striving to build a workforce reflective of the communities we work in. We welcome applications from everyone regardless of age, gender identity, ethnicity, sexual orientation, faith, or disability.

The Job

The Finance Officer will work closely with the Business & Operations Manager (BOM). GISF is funded by various donors on different projects with overlapping resources. The Finance Officer will ensure expenditure is allocated to relevant projects and donor funds and will assist in the preparation of GISF’s annual budget, proposal budgets, and implementing budgeting and grant forecasting systems with GISF’s leadership team and project managers. The role will is offered on a part time basis with the possibility of increasing number of hours worked if required.

Job Description

Finance

• Invoicing – reviewing and paying invoices, invoicing members – ensuring compliance, authorisation requirements, flagging and investigating discrepancies and responding to related queries
• Provide financial support to the procurement process, from raising requests to assessing tenders for value-for-money and compliance.
• Validate travel expenses in advance of staff travel, and process expenses on return.
• Maintain the filing system for financial documentation
• Ensure payment documents’ compliance with GISF internal financial procedures and donor regulations.
• Produce relevant financial reports on a regular basis.
• Fulfil daily accounting tasks and assist in coordinating financial functions and services.
• Be the point of contact for GISF’s external bookkeeper and Financial Accountant

Grants

• Provide clear and relevant financial guidance for the management of ongoing projects
• Ensure that all projects implemented by GISF comply with donor financial rules and regulations as well as GISF procedures.
• Prepare and update monthly reports on grant expenditures compared to Budget (BvA), including staffing and operational cost projections
• Work with programme managers to ensure programme projections are updated, and organise monthly meetings to review BvA and projections, to ensure programme implementation is aligned with expected budget consumption.
• Provide financial inputs to formal grant reporting.
• Prepare budgets to support GISF proposals for new funding.

Corporate

• Assist in the preparation of GISF’s annual budget, including briefing the Treasurer and Board as required.
• Develop quarterly budget reports and forecasts for submission to the Board of Directors.
• Contribute to the update and development of GISF’s financial policies and procedures with the Business and Operations Manager
• Coordination with the Finance departments of GISF’s partner organisations.
• Support with all audit and compliance processes
• In addition to the above, the Finance Officer may be asked to carry out other duties requested by the senior leadership team

Person Specification

 Essential Skills/Experience

• Relevant qualification in accounting – AAT or equivalent
•  Knowledge and experience using Xero or similar platform
• Knowledge and experience of using an expense processing platform
• Advanced knowledge of Excel (e.g. ability to create and manipulate pivot tables and use functions such as VLOOKUP and SUMIF) (This will be assessed)
• Good communication skills and good written and spoken English
• An eye for detail and a systematic approach to work
• Ability to handle confidential information
• A team player, who relishes using their initiative and is excited to work in a rapidly growing organisation

Desirable

• Knowledge of CRM systems (GISF uses Salesforce)
• Knowledge/experience of DEXT
• Experience of working with multiple income streams from different donors
• Knowledge of donor compliance and regulations (USAID, ECHO, FCDO, etc)

What We Offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

We are looking for a Product and Portfolio Manager within our Porfolio Development Team. You will have demonstrable experience in product/portfolio lifecycle management as well as a proven track record of successfully developing a cohesive portfolio strategy. You will need significant experience of meeting new business targets and driving business growth, as well as the development of a new business pipeline.

Salary: £40,708 - £46,523 per annum

Contract period: Permanent

Reporting to: Chief Operating Officer

Team: Portfolio Development

Location: Oxford / hybrid working (up to full time from home, in line with Picker's remote and home working policy - must be based in the UK)

In this role, you will work closely with colleagues to introduce new products and services that will support our growth and charitable impact. The role will include responsibility for meeting a new business target, through lead generation. This is an important and dynamic role that will require strategic thinking and a strongly collaborative approach. 

This role

In this role, you will:

• Manage the existing product portfolio, reviewing the existing offering in relation to market trends, client needs, the competitive landscape and the Charity's strategic goals
• Develop detailed product knowledge across the portfolio of products, leading development activity for each area alongside ongoing assessment of financial performance and product/service viability.
• Recommend and oversee product improvements, using market demand and customer and colleague feedback to identify and prioritise change.
• Working with the Chief Operating Officer and service leads to understand trends and opportunities across the portfolio and associated markets.
• Engage with expert colleagues from across the organisation to understand and support the development of their product ideas, evaluating these against internal and external factors including feasibility, expected value, and market demand.
• Financial and strategic modelling of new product options based on market demand, fit to Picker strategy, impact/income potential, strength of offering and ability to reach target audience.
• Work in partnership with the Chief Operating Officer, Head of Service Delivery, service leads, and the Marketing and Communications Manager to develop marketing plans to support demand generation on a thematic basis, providing expert product knowledge, customer insight and new business leads.

About You

You will have:

• Demonstrable experiences in product/portfolio lifecycle management.
• Demonstrable experience of managing project timetables, including reviewing progress and amending plans to address changing requirements 
• Proven track record of successfully developing a cohesive portfolio strategy that supports brand integrity/growth, whilst growing individual business lines/products/services
• Significant experience of meeting product/service business targets. Including driving business growth with new services and/or in new markets     
• Experience of success in the development and qualification of a new business pipeline (including campaign management and follow-up)
• Demonstrable leadership skills, with the ability to lead projects through to successful completion
• High levels of IT literacy, especially in Microsoft Word, Excel, PowerPoint, Outlook, Teams  and Dynamics
• Highly numerate and confident in dealing with quantitative data including management and financial information 
• Ability to work collaboratively at corporate and departmental levels and, where necessary, with external suppliers and contacts 
• Excellent grasp of the English language in the business context 
• Ability to apply innovative thinking to identify how new research methodologies could be beneficial to the organisation and its clients
• Empathy with Picker and its aims

This is a summary of the job description. Please review the full job description below.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days holiday, increasing to 30 days, plus public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Season ticket loan scheme
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

We are a dedicated Domestic Abuse Charity supporting Women exposed to gender-based violence and exploitation, and their children to be safe and have access to appropriate interventions and support in order to live free from fear and harm.

If you are passionate about supporting women and working in a charity that has core values of diversity and inclusion, collaboration, advocacy and innovation then we have an exciting opportunity for you to join us as a Support Office working in our Refuges.  We work with trauma informed practice and use client led support plans to ensure that the women in our Refuges are supported in a personalised way.

We are passionate about working in the community with other agencies and organisations to ensure that women using our services have excellent, appropriate and holistic support.

Job Title: Fundraising & HR Support Officer

Reporting To: Fundraising & People Team Leader

Salary: £25,307 – £29,634

Hours: 37.5 hours per week

Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Application Deadline: Sunday 28th April 2024

Interviews: Thursday 9th May 2024

Job Purpose:

This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.  

Main Duties/Tasks

Fundraising & Office duties

Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.

Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.

Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.

Provide excellent customer care/ donor stewardship in all interactions with donors.

Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.

Process donations in line with established receipting procedures.

Adhere to audit procedures and liaise with the Charity’s auditors.

Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.

Provide support to the senior management team, including organising and scheduling meetings and room bookings.

Undertake banking procedures and ensure donations are accurately recorded and banked.  

Hospital & Online Shop

Process online orders for the shop in a timely manner.

Run regular reports for the Fundraising & People Team Leader relating to online sales.

Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.

Provide good customer service within the shop inside the hospital Atrium.

Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.  

Database support

Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.

Produce analytical reports from the fundraising database system, for audit purposes.

HR support

Provide HR administrative support within the areas of:

· Recruitment, including coordinating the recruitment process and the induction of new starters;

· Ensuring all staff have a DBS in line with the Trust requirements;

· Administration of staff annual leave allowance and absence reporting;

· Creating staff correspondence letters, including pay award, furlough or other required communication; and

· Attending and minuting HR meetings where required.

Other Duties

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Person Specification

Qualifications, Knowledge and Experience

Essential

· Experience of efficiently managing and delivering a demanding and varied workload.

· Proven track record of handling cash and working with tight protocols around audits and procedures.

· Strong track record of customer relations.

Desirable

· Experience of working at a charity.

· Experience of using a CRM system or database.

· Experience of working with Shopify or other online sales platforms.

· HR experience or qualifications.

Skills and Attributes

Essential

· Commitment to principles of equality, diversity and collaborative working.

· Excellent communications skills, both verbal and written across a range of audiences.

· Ability to build strong working relationships.

· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.

· Ability to work in a logical and organised manner.

· Ability to work effectively as part of a team as well as independently.

· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.

· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.

Additional requirements

Essential

· Strong interest in working for a children’s health charity.

· An understanding of and commitment to the values of Alder Hey Children’s Charity.

· Willingness to get involved with activities across the Charity.

Desirable

· Willingness to occasionally work outside of normal office hours.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.

The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.  

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Role: Programme Officer

Reporting to: Programmes and Partner Manager

Contract Type: Full time, permanent (part-time candidates will be considered, minimum 4 days per week) 

Number of days: 5 days a week (will consider flexible working hours).

Location: Hybrid, minimum 2-days per week in London office (applicants must already be eligible to work in the UK). Laptop provided for home working.

Salary: £29,000 (plus benefits) FTE (dependent on relevant skills and experience).

Annual leave: 25 days plus public holidays, with an additional 2 days for volunteer work.

Start Date: June 2024 

Closing date for applications: 24th April 2024

About this role

Embark on a transformative journey with Synchronicity Earth, where your passion meets purpose, and every day is an opportunity to make a tangible impact on our planet's future. In this pivotal role within our Programmes team, you're not just filling a position; you're embarking on a mission to drive change, innovate, and contribute to global conservation efforts. Your work will directly influence the protection and rejuvenation of Earth's most precious biodiversity.

Your Impact / Specific responsibilities will include the following:

• Manage grantee partner relationships, including building trust and openness, identifying capacity needs, administrating grants, monitoring progress and fulfilling reporting requirements.

• Provide administrative support across the Programmes Team with grant management e.g. preparing of grant paperwork, reviewing partner reports and checklists (proposals), monitoring pipelines.

• Undertake research in focal areas for the Programmes Team, such as identifying intervention points and opportunities to make a difference in conservation.

• Contribute to communication products, including donor reports and applications, to support Synchronicity Earth’s fundraising and philanthropic goals.

• Produce and contribute to board papers and discussions.

• Update and undertake due diligence.

• Managing and maintaining partner database, including data entry, preparing reports and basis analysis. 

• Contribute to the development of Synchronicity Earth’s processes and systems around partnermanagementand due diligence.

• For the right candidate, there will be opportunities to increase your experience and responsibilities and potential career development as the organisation grows. We also have a number of cross-cutting Working Groups in which we welcome engagement from new staff, these currently include Reimagining Philanthropy, Youth, and EDI (Equity, Diversity, and Inclusion).

About Us

At Synchronicity Earth, we are more than an organisation. We're a dynamic movement towards positive change for our planet. Based in the UK with a reach that spans the globe, we shine a light on the often overlooked yet vital parts of our natural world, from the tiniest amphibians to the most expansive ecosystems.

Our mission is clear: we bring together passion and action to provide safe havens for endangered species, help communities live in harmony with nature, and turn conservation into a worldwide effort. When you join us, you're not just taking part in our works; you're weaving your own story into a future that's brighter and sustainable for all.We are dedicated to creating a workplace that values diversity and inclusion, believing that the best solutions come from a team that reflects the vast diversity of the world we aim to protect. Our efforts include supporting organisations focused on key areas like Amphibians, Asian Species, Congo Basin, Biocultural Diversity, Freshwater, and Ocean conservation. Beyond these, our "More than Carbon" initiative invites businesses to invest in climate and biodiversity works, while our "Synchronicity Portfolio" aims to inspire widespread change, ensuring biodiversity conservation receives the attention it deserves. Joining Synchronicity Earth means becoming part of a team that is not only passionate about making a difference but also committed to fostering an inclusive environment where everyone’s contribution is valued and celebrated.

Skills and experience required

Essential

• Bachelor's degree or equivalent work experience in a relevant field.
• Proficiency in English, with excellent writing skills.
• A passion for ecology, endangered species and biodiversity, social justice or community engagement.
• Strong organisational and interpersonal abilities.
• Ability to work independently and adapt in a dynamic environment. 
• Demonstrate curiosity, humility, flexibility, and responsiveness. 
• A commitment to our core values, including equity and inclusivity in the conservation sector.

Desirable

• Experience (especially lived experience) in Asia, South America, Africa or the Pacific

• Some understanding of community- and rights-based approaches.

• Written and spoken Spanish and/or Portuguese. 

• Experience using databases and/or project management tools e.g. Salesforce, Asana, Tableau.

• Willingness to undertake occasional travel both within the UK and overseas.

• Desire to work across a range of conservation issues and to undertake a diverse role.

• Strong research and analytical skills

• Project management skills

Development Opportunities:

This role offers the chance to grow your skills in research, project management, and communication, among other areas. You'll gain hands-on experience that can shape your career in conservation and beyond.

Our workplace values and culture

We pride ourselves on our supportive, creative, and inclusive culture. We're committed to reflecting the diversity of the natural world we protect and actively seek to make our workplace welcoming for everyone.

Application & Recruitment Process

We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. Please let us know at any stage during the recruitment process if you have any accessibility requirements we can accommodate for you, and which pronouns you would like to be referred to by. If you are new to the sector, we have some helpful resources on our website to help support your application to this role and others.

Your Application Matters: Supported by Generation Success

Embarking on a new career path is a momentous step, filled with anticipation and aspirations. To ensure your journey with Synchronicity Earth starts on the best possible note, we've partnered with Generation Success, an award-winning social enterprise renowned for its commitment to fostering social mobility and empowering individuals across all background, to administer an accessible and social mobility friendly recruitment process ensuring your talent it the only thing that matters. 

Closing date for applications: 24th April 2024

Join Our Mission:

Are you ready to make a lasting impact? Bring your passion and skills to Synchronicity Earth and help us build a future where nature and humanity thrive together.

Development Officer | Full or Part-Time 3-5 days | £29,566 - £31,783 (pro rata) 

Based at our offices in Clapham, near Settle, with flexibility for some homeworking 

Yorkshire Dales Millennium Trust (YDMT) is a small charity doing big things for people, landscape and wildlife in the Yorkshire Dales.

Over the last 25 years we have delivered diverse and inspirational projects. Our vital work has helped to plant 1.5 million trees and secure the future of over 750 hectares of wildflower hay meadows, creating habitats for our wildlife and combatting climate change. We’re passionate about inspiring disadvantaged groups and future generations to care for this special part of the world.

About the role

Our ambitious fundraising strategy has enabled us to grow and maintain our annual voluntary income above £1m. We aim to continue to secure new partnerships to increase our ability to help tackle climate change, biodiversity loss and connect more people with nature. We are committed to providing the highest level of stewardship to our donors and partners, inspiring them to continue to make regular donations and large multi-year commitments.

Our new Development Officer will play a key role in implementing a new 3 year Trusts and Foundations and Philanthropy strategy, aiming to raise £400,000 per annum towards our total fundraising target.

As a small but forward-thinking charity we provide a friendly and supportive culture, with fantastic development and training opportunities, and the opportunity to contribute your ideas at all levels.

About you 

We are looking for someone who is passionate about our work and able to build strong relationships with our supporters, including corporate partners, philanthropists and trusts and foundations. You should be able to demonstrate experience of successful business development and/or fundraising. 

Underpinning all of this is your ability to work within our culture – which means sharing our values of being creative, caring, honest and enabling.

Closing date is 5pm, Friday 3rd May 2024, with interviews being held week commencing 20th May 2024.