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ABOUT THE ROLE
- Job Title: Services Coordinator
- Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
- Salary: £25,750
- Permanent, 35 hours per week (permanent)
- Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.
Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.
WHAT YOU WILL DO:
As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.
You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases.
You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.
You will work alongside colleagues within the wider Services Department to provide exceptional administrative support
On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.
ABOUT YOU
We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:
- Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
- Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
- Have exceptional administrative skills
- Strong attention to detail and able to consistently input accurate information into our CRM
- Have the ability to manage multiple tasks autonomously
- Be an active member of the Services Department and contribute to its culture
BENEFITS
As a staff member at Headway UK you’ll have access the following range of benefits;
Financial Security
- Competitive Salaries
- Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
- Opportunity to work from abroad, for up to four weeks a year (subject to approval)
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
ABOUT US
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.
SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.
EQUALITY, DIVERSITY AND INCLUSION
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway UK and we look forward to getting to know you!
Next steps
Closing date: Midnight Sunday 5 July.
Shortlisting date: Tuesday 7 July.
Interviews: Wednesday 15 and Thursday 16 July.
Please click the links below to view the job description, person specification and notes of guidance.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
About NEON
NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change.
Context
NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.
As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team.
Who we’re looking for
We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish
We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.
This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.
They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.
Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.
Key deliverables
By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:
IT and systems
The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations.
Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.
Data protection
The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.
Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.
Event processes
The freelancer will assess our current event-related practices (online and in-person).
Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.
Health and safety
A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.
Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.
AI policy and guidance
The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.
Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.
NEON Handbook
A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.
The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.
Day-to-day operations support
The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.
Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.
A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.
Timescales and fee schedule
The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.
Call out information required
Interested freelancers are asked to provide the following information in response to this call out:
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Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)
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A statement not exceeding 800 words on your proposed approach to the deliverables, including:
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Your technical and subject matter expertise
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Your personal style and approach to working with others
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How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables
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Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)
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A clear commitment to undertake the work within the timeframe set out above
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Two testimonials from suitable clients or professional partners
The deadline for submissions is Sunday 28th June 11.59pm
Please find email address for submission of applications on our website.
We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.
For any further information or clarification prior to submission, contact us at our website.
The client requests no contact from agencies or media sales.
Thank you!
Young Sounds UK is recruiting for a full-time Finance and Reporting Officer to join our team.
Role overview
The Finance and Reporting Officer will be responsible for the effective day to day running of the charity’s finance function, by processing transactions accurately, maintaining robust financial records, carrying out month-end activities, and providing financial information to budget holders and senior staff.
Alongside this the role has an important part to play in data management and activity reporting. Working with the Data Officer you’ll assist with the maintenance and interrogation of programme monitoring data, ensuring information is accurate and timely.
You’ll need to be organised and with a great attention to detail. We’re seeking someone who is output orientated, whilst able to ensure the integrity of the information being presented. You’ll also need to be thorough at a transactional level yet able to summarise efficiently to a range of audiences.
Working with a broad range of stakeholders across the team, as well as trustees, auditors and external suppliers, you’ll need clear communication skills including being able to communicate financial information to non-finance colleagues. It’s a busy role and you’ll need to be adept at juggling a variety of responsibilities at the same time.
For full information on this role, including key responsibilities and person specification, please view the attached job pack.
- The closing date for applications is Monday 22 June 2026 at 12 noon.
- Applicants invited to interview will hear from us by Friday 26 June 2026.
- Interviews are expected to be held via video call, likely 02 and 03 July 2026 (TBC).
How to apply
- Please submit your application using the form in the redirect.
- You will be asked to attach a supporting statement of no more than two sides of A4, addressing how you are a strong candidate for the position, details of relevant experience etc. You are advised to address the selection criteria for the role as detailed in the Person Specification.
- Please note that applications will be shortlisted on an anonymous basis, so any identifying information should not be included in the supporting statement and will be removed prior to sharing with the panel
About Young Sounds UK
Young Sounds exists because musical talent is everywhere but opportunity isn’t: family finances and other obstacles too often get in the way. We’re here to change this in two key ways:
- We support young musicians from low-income families with funding and other help;
- We support music education through training, advocacy and research.
We became an Arts Council England National Portfolio Organisation in April 2023 and also joined an expanded cohort of National Youth Music Organisations (NYMOs). We currently support over 1,000 individual young people across the UK every year and demand for our support is increasing. It’s an exciting time to join a pioneering organisation at the forefront of British music education.
Our small and fully remote team work across the UK, comprising a mix of full time and part time employees supported by specialist part time and term time freelancers.
Young Sounds UK is the working name for registered charity Awards for Young Musicians.
The client requests no contact from agencies or media sales.