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We’re looking for a skilled digital communicator who understands what works online and can turn ideas into clear, compelling content across social, web and email. Your work will raise the profile and priority of public libraries with key audiences, including local and national politicians, while keeping our members informed about the impact we deliver on their behalf.
You’ll work closely with the Communications and Advocacy Manager as part of our Policy, External Affairs and Research (PEAR) team. The team leads our work to influence policy, build partnerships and raise the profile of public libraries nationally and locally - working with government, partners, the media and our members.
You’ll write with clarity, create simple visuals or video, and use data to improve performance. Crucially, you’ll balance creativity with consistency - working within our tone of voice while handling nuanced and sensitive issues.
You don’t need a library background, but you must believe in the power of public libraries to open up opportunities, expand horizons and bring communities together.
About us
Libraries Connected is the national membership body for public library services.
We are an independent charity representing almost every public library service in England, Wales and Northern Ireland – 176 services, with around 3000 branches serving over 61 million people.
We bring together the people who run these services to collaborate, share knowledge and strengthen the sector’s collective voice.
Our work is led by our members and shaped by their priorities. This means we can respond quickly to emerging issues and provide clear, practical support where it is needed most.
Working at Libraries Connected
We are a friendly, collaborative team of around 20 staff based all around England and Wales.
We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team.
We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to five application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement.
We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including compressed hours. We are open to discussing what would work for you and be possible for the role.
All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home.
We welcome requests for adjustments to our standard recruitment processes for anyone who needs them.
Job details
Hours: 0.8 FTE
Contract: Fixed for 15 months, with an expectation to continue subject to income generation
Location: Home-based (with occasional UK travel)
Application deadline: 9am, Thursday 16 July 2026
Planned interview date: Wednesday 22 July (interviews will be held online)
Salary: £34,584.60 (pro rata). Payscales reviewed on annual basis
Employer pension contribution: 7%
Job description
Overall purpose
Work with a high degree of autonomy to plan, create and publish digital content, taking ownership of content ideas, quality and performance, and using professional judgement to manage risks and escalate reputational issues where appropriate.
Social media
Plan and publish daily content across LinkedIn, Facebook, Instagram and Bluesky
Use Buffer to schedule content in line with organisational priorities
Write engaging, accessible posts that reflect our tone of voice
Create a mix of content including text, video, photography and graphics
Work with colleagues to identify stories and opportunities for content
Use AI tools (such as Copilot) to generate ideas and optimise copy
Monitor performance and engagement across channels
Produce weekly reports and use insights to improve reach and impact
Website
Create and update content, including news stories, project pages and resources
Ensure content is accurate, accessible and up to date
Commission and edit blog posts from members and partners
Work with developers to fix issues and improve functionality
Produce a regular (approx. monthly) email bulletin using Mailchimp
Work with colleagues to identify content and key messages
Use A/B testing and analytics to improve performance
Ensure emails follow best practice for design and accessibility
YouTube
Manage the organisation’s YouTube channel as a repository for webinar content
Upload and organise recordings with clear titles and descriptions
Promote existing content across other channels
Design and content production
Format documents into house style ready for publication
Create graphics and simple data visualisations for social media and reports
Support the production of high-quality, consistent visual content
Commissioning, briefing and liaising with external designers, photographers and videographers
Advice and guidance
To act as the organisation’s digital communications specialist, providing expert advice on all aspects of digital communications, including best practice, design and usage
Relationships
Build strong working relationships with colleagues across the organisation to identify content, align messaging and support delivery of strategic priorities.
Develop and maintain relationships with external partners, including communications and marketing contacts in member library services, sector bodies and government departments.
Person specification
Experience, skills and knowledge
Ability to manage social media channels for an organisation, including planning, publishing and evaluating content
Strong writing and editing skills, with the ability to produce clear, engaging and accessible content and communicate complex or sensitive issues in a balanced, audience-appropriate way
Ability to create multimedia content, including short-form video and social media graphics
Confidence using AI tools (e.g. Copilot) to draft, edit and refine content in line with organisational policy
Ability to use email marketing platforms (e.g. Mailchimp), including segmentation and A/B testing
Understanding of analytics and optimisation, including Google Analytics, SEO, GEO and performance reporting
Ability to use social media scheduling tools such as Buffer or similar
Able to edit blogs or contributed content for clarity, tone and impact
Ability to manage website content using a CMS (preferably Drupal or WordPress)
Desirable
Experience of managing social media and producing content for an organisation
Experience of working in the charity sector
Our vision is an inclusive, modern, sustainable and high-quality public library service at the heart of every community in the UK.
The client requests no contact from agencies or media sales.
Title: Senior Policy and Advocacy Manager
Salary: From £45,000 - £55,000 per annum
Contract: Permanent
Hours: 37.5 per week (Monday to Friday)
Holiday: 25 days per year plus bank holidays
Location: Home based with regular travel within / to London and across the UK
Probationary Period: 3 months
Reports to: Head of Department
Benefits: An additional 3 days holiday between Christmas and New Year, Flexitime policy, 5% pension contribution
Title and salary to be commensurate with experience.
We are River Action
We are a small and agile campaigning organisation on a mission to rescue UK rivers from a toxic cocktail of agricultural, sewage and industrial pollution and water shortages. We support community action, galvanise and mobilise public opinion, influence government policy, take legal actions and call out destructive industrial practices to incentivise changes that end river pollution and secure freshwater.
We are building a talented team of positive disrupters and stakeholder mobilisers to deliver our strategy to urgently protect and restore our rivers for the benefit of communities, rivers and wildlife.
Britain’s rivers are our life support system and they are dying. We need urgent action to bring them back to life.
Who we are looking for
We are expanding our political influence by introducing this new position, which will work closely with our existing Policy and Advocacy Manager to bolster our strategic reach particularly in the areas of water scarcity, security and justice, sewage and chemical pollution, and water sector reform.
We are seeking a dynamic and self-motivated individual who shares our passion for protecting rivers and securing our nation’s water, food, health, jobs and economy to join our team to drive forward our policy and advocacy work. This role requires a strategic thinker with strong policy insights capable of blending analytical problem-solving with intelligent advocacy to drive meaningful change. This role requires someone to have excellent writing skills and the ability to draft complex policy documents as well as top line arguments for wider communication.
The ideal person will bring a combination of expertise, energy and ideas to amplify our impact, holding decision-makers and polluters accountable with a professional and diplomatic approach. They will engage with influential people across the sector, government, industry and media.
If you thrive in fast-paced environments and want to be at the forefront of environmental policy and advocacy across multiple campaigns, we’d love to hear from you.
What you’ll be doing
As a Senior Policy and Advocacy Manager, you will lead the development and drafting of River Action’s overall policy strategy as well as leading on specific policy areas. You will play a leading role in shaping and advancing River Action’s political and policy influence, working closely with the Senior Management Team, Chief Executive and wider organisation to develop and execute an impactful policy and advocacy strategy.
River Action is the Co-Secretariat for the APPG on Water Pollution, offering our Policy and Advocacy Manager a unique opportunity to shape the policy direction for River Action and also to influence policy development across Parliament.
You will also work closely with our public affairs agency who manage our daily Westminster activities.
You will:
Lead River Action’s development and delivery of our policy and advocacy strategy on sewage, industrial water pollution, and water scarcity
Collaborate with River Action’s team and external partners to ensure our collective work is underpinned by robust and forward-thinking policy analysis and evidence.
Develop policy analysis to support campaign, communications and policy strategies, based on a strong evidence base and a sound understanding of the relevant legal and policy frameworks.
Translate complex policy and evidence into concise documents with clear messages and compelling campaigns to engage political and policy stakeholders.
Monitor and analyse political and policy developments, interpreting their implications and opportunities for River Action and its supporters.
Generate analysis to enable participation in public consultation processes, including drafting high-quality and persuasive consultation responses and briefings for Westminster and Whitehall audiences.
Increase our political influence with exciting policy interventions, ensuring River Action’s voice is heard at the highest levels of decision-making.
Build and maintain relationships with key policymakers, civil servants, industry experts and partner organisations.
Support grassroots community groups and third-sector partners in engaging with their local representatives for effective advocacy.
Organise and attend key political meetings and events, including the Water Pollution APPG, stakeholder roundtables and parliamentary events.
Manage strategic policy partnerships, including our relationship with Wildlife and Countryside Link and other third-sector organisations.
Ensure River Action’s policy and advocacy efforts align with our creative campaigns, by making sure colleagues and spokespeople are well-briefed and communications content is well-informed to maximise reach and impact.
You will also:
Actively engage in professional development and training.
Adhere to health and safety policies while working in different locations.
Maintain confidentiality in all areas of work at River Action.
Demonstrate a strong commitment to an inclusive, equal and diverse workplace.
Work collaboratively with colleagues across River Action to collectively deliver our mission while being true to our values.
UK travel will be required and regular trips to London. Training and operational activities may require overnight stays away from home, in which case costs will be covered and standard River Action procedures will apply.
What you’ll bring
The position will suit a self-motivated, strategic and determined person. You will be an excellent communicator, with exceptional writing skills and comfortable representing River Action and engaging with diverse stakeholders in positions of responsibility. You will have a passion to protect and restore our waterways and to hold decision-makers and polluters to account.
Essential knowledge, skills and experience:
Experience in a senior policy and advocacy role, ideally within the environmental sector and including experience of water policy.
Policy and/or legislative experience, with a good understanding of the workings of the UK government and Parliamentary procedure.
A good understanding of the UK water industry, the key UK water-related policies and the issues that are impacting our rivers, land and wildlife.
Knowledge of the challenge of water scarcity.
Excellent communication and writing skills with close attention to detail and the ability to produce concise and persuasive briefings, reports and consultation responses.
Strong interpersonal skills and a collaborative approach to working creatively and at a fast pace with colleagues, stakeholders and partners.
Excellent organisational skills, including the ability to proactively plan and prioritise work and to report your progress and impact.
Ability to work flexible hours and travel as necessary.
A good and supportive team player with a willingness to muck in as and when required.
Why join us?
Be part of a mission-driven organisation working to restore and protect the UK’s rivers.
Work at the heart of political and environmental change, influencing decision-makers at the highest levels.
Work in an agile, supportive and happy work environment where your ideas and expertise will have real impact.
Opportunities for professional development and growth within the organisation.
Diversity and inclusion
Don’t meet every single requirement? Studies show that women and people of colour are less likely to apply for jobs unless they meet every single criteria. We are committed to building a diverse, inclusive and equitable workplace. So if you like the look of this role but your past experience does not align perfectly with everything in the job description, we’d still love to hear from you. You may be just the right person for this role.
How to apply
To apply, please submit to jobs at riveractionuk dot com with the subject Senior Policy and Advocacy Manager’:
your CV (2 pages),
a cover letter (2 pages) explaining why you want to work for River Action and how your skills and experience meet the requirements of the role, and
a written submission (2 pages) as described below.
Only applications including all three documents will be accepted. Please provide your documents in pdf format.
Written submission
Please prepare a 2 page policy briefing for Parliamentarians on the issue of water scarcity and water justice and how it affects UK rivers and our security. Your briefing should be written in a clear, persuasive style suitable for a Parliamentary and government audience and:
Identify causes of water scarcity and injustice.
Provide a concise analysis of the impact on rivers, biodiversity and our economy.
Summarise and assess gaps in relevant UK Government policies, legislation and plans.
Propose two or three practical policy recommendations for decision-makers.
Application process
Applications will be reviewed on a rolling basis until 5pm on Wednesday 15th July.
Should your application be selected during sift, the next stage will involve an initial 15-minute interview. You may then be invited to attend a second interview with a panel.
Interviews will be held in the weeks commencing 19th July and 26th July via video conference.
Please indicate in your covering letter or in a covering email your availability for interviews.
If you have any questions about the role or your application, please contact us on jobs at riveractionuk dot com.
Location: Hybrid working between the Aldgate, London office and home
A fantastic opportunity has arisen for a Senior Media Officer to join our dynamic and friendly media team at Asthma + Lung UK. You will be responsible for planning and delivering media activity to support the charity to reach a mass audience, helping to land our messages, promote our services, and enhance our visibility.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and direct support , and campaign for clean air and for better NHS diagnosis and treatment.
You will work with people living with lung conditions to tell their story and support the charity to build emotional connections with its audiences. You will also lead the charity’s celebrity outreach work, helping the organisation reach new, bigger audiences.
We are looking for someone to use their excellent communication and stakeholder management skills to raise awareness of the seriousness of lung conditions and stamp out misconceptions. You will have experience working in a busy press office, communications agency or as a journalist and have contacts with national and regional journalists. You will bring expertise in drafting a range of media materials, such as press releases, pitches and statements, and have experience implementing communications plans that drive impact.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a great opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
About us
Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
The Head of External Relations is a key senior leadership role at Rainforest Foundation UK (RFUK) responsible for overseeing effective fundraising and communications strategies to support the organisation's work protecting rainforests and the rights of Indigenous Peoples and local communities.
Reporting to the Executive Director, this role is responsible for building RFUK’s external profile and support for its ambitious 2033 vision to scale up community-led protection of tropical forests. The position combines strategic communications, outreach, targeted campaigns, and media engagement to connect RFUK’s impactful programmes to its growing audience, supporters and funders.
This a key role in the organisation, managing a small team, working closely with the Programmes team to craft compelling narratives that drive engagement and action, with the Operations team to ensure financial sustainability, and with the Executive Director to create and implement targeted fundraising strategies.
About you
This role requires a strong commitment to social and environmental justice, the ability to form and cultivate relationships with a range of different groups, and the ability to communicate complex issues persuasively.
You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.
Job description and benefits
Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.
Location
This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.
Application Process
To submit your application, kindly complete the online application form by 9AM, Friday 10 July. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion.
Initial interviews with shortlisted candidates will be held online on Thursday 16 July. Please let us know in your application if you are available to attend an interview.
The client requests no contact from agencies or media sales.
The AI Engineer is a hands-on role where you’ll work across the full development lifecycle, from shaping ideas and building prototypes through to deploying production-ready solutions. You’ll play a key role in applying AI and modern software engineering practices to real-world service challenges.
As AI Engineer, you’ll be part of a small, collaborative team, working closely with product, user experience and operational colleagues to deliver impactful, user-focused solutions.
This role is predominantly home-based with occasional attendance at our Birmingham Office (minimum of four days per year). However, during probation more frequent office attendance will be required to ensure you receive full support.
What You’ll Be Doing
Designing and building applications and tools using modern engineering practices
Developing integrations, APIs and automation to support key services
Translating business and user needs into working technical solutions
Exploring where AI and automation can add value to real workflows
Building and testing prototypes, then iterating based on feedback
Supporting deployment and early-stage live running of new solutions
Collaborating with non-technical stakeholders to shape and refine ideas
What We’re Looking For
Core Experience
Strong background in software or application development
Experience working with Python and/or Microsoft technologies
Experience building and integrating APIs and services
Ability to deliver solutions end-to-end (design through to deployment)
Confident communicating technical concepts to non-technical audiences
AI & Innovation
Good understanding of AI / Generative AI concepts and use cases
Interest in applying emerging technologies to solve real problems
Nice to Have (but not essential)
Experience building AI-enabled features or tools
Knowledge of technologies such as RAG, vector databases or LLMs
Background in regulated, public sector or customer-focused environments
Experience working with CRM, contact centre or case management systems
Awareness of accessibility, data protection or service design principles
What We Offer:
We believe in taking care of our people, and we offer a great range of benefits, including:
29 days annual leave plus bank holidays
A contributory pension scheme
Flexible hybrid working arrangement
Generous Life Insurance
Wellbeing days to support your mental health
A healthcare cashback scheme
Access to an Employee Assistance Programme
Working outside the UK (up to 30 days in a 12-month period)
Free on-site gym
Enhanced maternity pay
Recruitment Process
*We will review all applications after the closing date and contact shortlisted applicants thereafter**
Stage 1: informal chat
Stage 2: interview
Accessibility and Adjustments
We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you.
Important Information
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. We warmly welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.
This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.
Who are we looking for?
We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.
You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.
Person specification
Key requirements include:
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.
Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.
First-stage interview: Thursday 6 August
Second-stage interview: Thursday 13 August
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
External Communications Manager
Salary: £40,000–£42,000 FTE
Hours: 30 hours per week
Location: Remote, with regular travel to FitzRoy services, team and stakeholder meetings as agreed. The role requires attendance in London once per month and applicants must be able to commute to services in Norfolk, Nottingham and Hampshire.
Reports to: Head of Communications
Directorate: Business Development and Partnerships
FitzRoy is a national charity supporting people with learning disabilities, autism and mental health needs to live lives rooted in choice, meaning and happiness.
We are strengthening our external voice and looking for a confident, perceptive and warm communicator to help more people understand FitzRoy’s expertise and impact and increase our influence.
This is a moment of change for social care. We want to play a more active role in shaping its future, ensuring the people at the heart of it are seen, heard and involved in the decisions that matter.
About the role
As External Communications Manager, you will help build FitzRoy’s profile and reputation by identifying the stories, insight and opportunities that show what good support looks like in real life.
You will work closely with the Head of Communications, fundraising, business development and operational colleagues to turn external communications priorities into practical plans, content and opportunities.
This is a delivery role with real influence. You will be expected to bring ideas, advise colleagues, shape practical plans and turn opportunities into action.
What you will do
You will:
About you
You may come from charity communications, PR, journalism, public affairs, stakeholder communications or another external communications background.
You do not need to have worked in social care before, but you will need to be interested in people, willing to learn quickly and able to handle stories about people’s lives with care, respect and good judgement.
We are looking for someone who is:
A full clean driving licence and access to a car for work travel are required, as some services are not easily accessible by public transport.
Working at FitzRoy
You will join a small, friendly communications team with big ambitions. This role will suit someone who enjoys a mix of planning, writing, relationship-building, story-gathering and hands-on delivery.
You will help us show the difference good support makes – and help ensure the voices, experiences and achievements of people with learning disabilities, autism and mental health needs are seen and heard.
How to apply
To apply, please submit your application and a covering letter.
We do not expect your covering letter to address every point in the person specification. We would like you to tell us:
If you are using AI tools to write your application, please use them with caution. We are looking for your own voice and writing style.
Our vision, mission and values guide us each step of the way, and are as important now as when the charity first began. Our vision A society where p
In the four years since Martingale launched, we have now supported over 200 Scholars to undertake postgraduate degrees across our thirteen partner universities.
As Martingale grows, we are building our policy and advocacy function to shape the future of postgraduate access, affordability and outcomes. We are seeking a rigorous, proactive and collaborative Policy Manager to drive the monitoring, insight and evaluation that underpin our influence, and to support the development and implementation of our policy positions and stakeholder engagement.
Reporting to the Head of Communications and External Engagement, you will lead Martingale’s policy tracking, political intelligence, evidence generation, and evaluation and learning. You will turn a fast-moving external landscape into clear, actionable insight, and produce the evidence, analysis and draft materials that enable the Head and CEO to position Martingale credibly with funders, universities, the sector and government.
This is a hands-on, delivery-focused role with significant autonomy. You will own workstreams end-to-end, build systems and processes where they do not yet exist, and influence more senior colleagues and stakeholders. You will sit at the centre of a landmark research and policy programme and help deliver a campaign to implement the recommendations from Martingale’s major HESA-based research partnership, making the case that talent, not background, should determine who progresses to and thrives in postgraduate study.
We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
We believe that change for people affected by ME won't just happen; it must be made. That's why action and impact are at the heart of everything we do. Whether that's helping people today with support, information, or care. Or working towards securing future change through our research and campaigning work. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.
As Communications Manager you will play a pivotal role in delivering strategic, impactful communications that advance Action for ME’s work, improve understanding and recognition of ME and support fundraising efforts
The Communications Manager will be responsible for the day-to-day delivery of the communications strategy, leading a team of two other communications staff. You will work closely with colleagues across the fundraising, policy, research and services departments, delivering clear and compelling storytelling, and maximising visibility across media, digital platforms and key stakeholder networks.
Key duties
Leadership and Management
Work to ensure that people with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of communications and marketing.
Contribute to the development of, and then lead implementation of, the Communications Strategy, ensuring the appropriate involvement of key stakeholders, scoping, evaluating, and improving our practice.
Maintain a data-insight led approach to the communications work providing regular management information and key performance indicator reports.
Work as a member of the Extended Leadership Team.
Line manage Communications Team members, supporting them to set and achieve performance objectives through regular one-to-ones and 12-monthly appraisals.
Be responsible for Communications budget and the relationship with services providers required for the production of the charity’s digital and printed information and support resources.
Communications and Marketing
Raise the profile of the impact of ME, and of Action for ME and its work, to enable the organisation to reach more people and better support need, by establishing a regular cadence of appropriate but innovative product across all main social media channels.
Ensure fundraising is supported by embedding clear calls to action around donations and membership growth as a matter of course.
Under the direction of the Director of Fundraising, develop all website, press and social media content for charity appeals.
Market the charity’s Support and Healthcare services, including key digital and printed information and support resources, to the ME community and the professionals working with them, working closely with respective service leads.
Contribute to income generation by working closely with the Director of Fundraising to develop the communication and marketing materials needed to implement the organisation’s Fundraising Strategy.
Coordinate the charity’s response to any crisis communications, including developing appropriate crisis management plans and working outside of office hours as required.
Establish effective systems/processes for gathering, supporting, maintaining, and managing case studies for a range of purposes (including press and media opportunities, public affairs and policy work, and fundraising).
Draft and issue press releases and media statements and ensure appropriate follow-up by telephoning journalists, contacting picture desks etc. as appropriate.
Alongside the CEO and any commissioned agency, develop relationships with key press, media and communications stakeholders to enhance the charity’s work.
Oversee the production of the annual report, on budget, to schedule, taking overall editorial responsibility for content.
Oversee the ongoing development of our digital engagement including our website and social media and being the point of contact on website issues.
Fulfil the role of brand gateway keeper, ensuring all digital and printed communications, including information and support resources, adhere to brand guidelines, house style and organisational tone.
Maintain an up-to-date knowledge and oversight of how ME and related key issues (e.g. Long Covid) are discussed in the media and wider ME community.
Build networks to enhance the charity’s strategic communications and marketing work.
Build and maintain an effective social media monitoring regime, ensuring fit for purpose rules of engagement are in place and applied consistently.
Other Key Accountabilities
Ensure that all relevant service standards are met including compliance with best practice, legal and regulatory frameworks and internal standards.
Ensure best value in all our work.
Undertake any other duty within your ability and within reason, as may be required, from time-to-time, at the discretion of your line manager.
On occasions, provide management support and cover within the organisation, as needed.
Act as an advocate for the charity and its work.
Person specification
Experience, Knowledge and Understanding
A minimum of 2 years’ experience working in a communications management role
Experience of developing integrated, insight and audience-led communications plans including social media
Experience of website and brand management
Experience of delivering successful campaigns
Experience of engaging with press and/or media including writing press releases and media briefings
Experience of working collaboratively with different teams/departments
Experience of working in charity communications (desirable)
An understanding of ME and the impact on people affected by it (desirable)
Experience of integrating fundraising with communications (desirable)
Skills, Behaviours and Values
Adaptable and highly organised with an ability to work methodically, managing and prioritising a varied workload, use your own initiative, work independently, and work well in a team.
Strong MS Office skills including the ability to use Word, Excel, databases and web-related programmes and software.
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.