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Support and Information Officer
Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.
Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)
Contract: Permanent
Location: Big C’s Norwich support centres. Work from other Big C premises and public events will be required.
We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you’ll support the delivery of activities and services that make a real difference to people affected by cancer across our community.
About the role
As part of our small Health Academy team, you’ll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection.
You’ll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you’ll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.
Key responsibilities:
- Support the delivery of Health Academy activities, wellbeing programmes, and external events
- Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
- Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
- Coordinate and support administration, data collection, and reporting to help inform service development
- Work collaboratively with colleagues, volunteers, and external partners to deliver high-quality services
- Support the organisation and maintenance of equipment, resources, and health and safety requirements
- Represent Big C at events and contribute to the ongoing development and improvement of services
If viewing this vacancy from our website, you can download the full job description here: Support and Information Officer.
An accessible version of the job description for visually impaired applicants is available here: Support and Information Officer – Accessible Version.
About Big C
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Registered Charity
51 - 100
Together, we improve the lives of local people affected by cancer.
The client requests no contact from agencies or media sales.
Thank you!
As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters.
You will work on a range of products in this crucial income stream including regular giving, cash and lottery.
This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.
Please note that interviews will take place w/c 11th May in our Hammersmith office.
Please see the attached job description for further details.
Registered Charity
101 - 500
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
Thank you!
Role description:
We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as a Community & Events Fundraising Officer, to help develop and grow this key area by engaging supporters, building strong relationships within the community, and maximising income through creative and impactful fundraising activities.
This opportunity comes at an exciting time within the Charity as we look to grow our team and reach. The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity.
We are looking for an individual who is as passionate about fundraising as the work we do as a Charity to join our team. This role will be key, as we look to embed our ambitious new strategy to grow our income, reach and impact.
Key tasks and responsibilities
Community & Events
- Working with the Fundraising Manager to develop and implement strategies to support the growth from community fundraising activities.
- Acting as a key point of contact for community fundraisers, providing guidance, resources, and support to help them achieve their goals.
- Develop an annual calendar of participation events, including leading on the creation and delivery of marketing activity for these initiatives to maximise promotion, engagement and income.
- To work closely with the Hospital Engagement team within the Charity Hub to help ensure good cross stewardship, maximise hospital staff participating in events and being on-hand to meet with potential donors.
- Planning, organising and delivering fundraising events, ensuring they are delivered on time, within budget, and meet income targets.
- Support with the recruiting, training and managing event volunteers to ensure successful delivery of events and show them a high standard of care and support to retain them.
- Cultivate and manage relationships with supporters, ensuring excellent stewardship and engagement.
- Identify and develop opportunities to grow the Charity’s supporter base (including working collaboratively with other teams to integrate community and event fundraising with other areas of the organisation).
- Representing the Chairty at external functions, events, giving talks and presentations as required.
- Work closely with the marketing team on the planning and delivery of marketing activity for all fundraising events and initiatives, taking responsibility for generating content, scheduling activity and driving audience engagement.
- Build a robust fundraising pipeline across community and events, monitoring and evaluating the success of fundraising activities, producing regular reports and data analysis.
- Setting and manage income and expenditure for all fundraising initiatives, ensuring cost-effectiveness and profitability.
- Keeping accurate records of donor interactions, income, and expenditure on the charity’s database (Beacon).
- Performing other duties as reasonably required within the role.
- To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues.
Knowledge and experience
- Experience of increasing income through successful community events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector.
- A proven track record of delivering an excellent customer/supporter stewardship experience.
- Experience of managing multiple projects and budgets.
- Demonstrable experience using data insight and analysis to inform decision making.
- Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter databases.
- Knowledge of a Fundraising Database and knowledge of fundraising regulations.
Skills, abilities, and behaviours
- Excellent interpersonal and negotiation skills with the ability to motivate and influence people.
- Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors.
- Ability to adapt quickly and be solutions focussed.
- Ability to prioritise and manage a demanding workload and work on several priorities at once.
- Ability to work as part of team and to use own initiative.
- Knowledge and experience of using a CRM database (Beacon).
- Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences.
- Good written skills with the ability to communicate with different stakeholders.
- Self-driven and results orientated with a positive outlook and clear focus on supporters.
- Willingness to work hard and attend, where necessary commitments outside normal office hours.
- A Full UK driving license and access to a car.
Registered Charity
11 - 20
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.