Case study communications volunteer volunteer roles

Would you like to support people who have served in the Armed Forces?  You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English.  If so, this could be the role for you.

Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.

What is a caseworker?

Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.  Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.  Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.  We need you to join your local SSAFA team to help us achieve this.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background and their dependents

• Use your skills, knowledge and life experience to benefit others

• Support from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.

• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

• Local induction including assigning a person from the team who will be your main point of contact. •

• Range of support from central and regional volunteer operations team.

• Reimbursement of out-of-pocket expenses

What skills or experience do you need?

• Good listening and communication skills including written and spoken English

• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Willingness and ability to learn basic digital skills.  Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role  

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability 

• Access to public transport or a car to travel to appointments with clients

• Friendly and approachable with some experience of coordinating people and admin

•       Practice confidentiality and data protection in line with SSAFA policies. 

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18  

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required?  Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.

Purpose

Our Associate Counsellors provide emotional support to adult members of families where there is a child or children with complex medical needs.

Tasks

Families who have been assessed by an experienced therapist from the project will be referred to the Associate Counsellor who will:

• Make contact with families, organising timing and frequency of sessions
• Provide counselling/therapy sessions to a member of each family
• Undertake a minimum caseload of 2 clients
• Attend monthly, mandatory, group supervision (2 hours)
• Undertake The Maypole Project initial training (20 hours)
• Work to The Maypole Project model of support (including flexibility in location of sessions)
• Complete client notes and The Maypole Project paperwork as required
• Liaise with supervisor or the Lead Therapist in case of questions/difficulties
• Follow The Maypole Project policies and guidelines at all times whilst volunteering
• Attend service-wide activities including family activity events and fundraising events

For students: Please check whether your course placement requirements would enable you to provide counselling at external venues (clients home, hospitals, hospices etc). This would occur only after a settling in period and with additional training and support provided by The Maypole Project.

Support

Whilst volunteering you will have support from our Family Support Co-ordinator for day to day issues and our Lead Therapist or another qualified counsellor for monthly clinical supervision.

Location

At our offices in Orpington and Greenwich or, after a settling-in period, in local schools, hospitals, hospices and client’s homes.

Time Commitment

Volunteers days and hours are negotiable but, due to the long-term promise of support to our clients, a most valued aspect of our service, we do ask volunteer applicants to be available to volunteer for a minimum of 6 months from acceptance onto the volunteering programme at The Maypole Project. We would ideally like volunteers to aspire to offering 2 years commitment to the role.

Note

STUDENT PLACEMENTS ONLY: We will review your work with the project throughout your placement to your graduation. If appropriate after either 2 years experience volunteering with us in therapies OR 3 months minimum experience post qualification with The Maypole Project you will be considered for a sessionally paid role with the organization.

Person Specification

Education & qualifications

• Good general education (essential)
• Placement: Final year student studying on a counselling diploma (level 4) or a degree/masters in counselling or counselling/clinical psychology or psychotherapy OR Qualified counsellor, therapist or clinical/counselling psychologist (diploma or first degree or masters) (essential)
• Courses must be accredited by BACP or approved equivalent (essential)
• Associate Counsellor (essential)
• Qualified as outlined above (essential)

Previous experience

• Student placement: 20+ hours of support to adult clients (essential)
• Associate Counsellor: 100+ hours of counselling support to adult clients (essential)
• 20+ hours of face to face counselling experience to adult clients (desirable)

Skills & knowledge

• Good communication and interpersonal skills (essential)
• Person-focused approach (essential)
• Experience of supporting children and families (desirable)

Attributes

• Self-motivated (essential)
• Able to work flexibly (essential)
• Approachable (essential)
• Ability to empathise with families in difficult situations (essential)
• Discreet and able to adhere to confidentiality procedures (essential)
• Commitment to equal opportunities and a non-judgmental attitude (essential)
• Commitment to further training and personal development (essential)

Exemption clause

• 2 years without significant loss (including divorce/diagnosis of chronic illness)

Thanks for your interest in volunteering for The Maypole Project

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Overall purpose

To support children (the child/ren who have complex medical needs and/or their siblings) in 1:1 sessions through the integration of counselling and play skills

Role responsibilities

Children, who have been assessed by an experienced therapist from the project and with parental consent, will be referred to the Child Therapist who will:

• Make contact with the client’s parent/guardian organising an initial 1:1 meeting with them to talk through the issues their child faces and establish the time, location and frequency of sessions
• Provide support through an integration of counselling and play skills
• Attend monthly group supervision (2 hours)
• Undertake The Maypole Project initial training (20 hours)
• Work to The Maypole Project model of support for children and young people
• Attend a training update session at least once per annum
• Complete client notes and The Maypole Project paperwork as required
• Liaise with their supervisor or the Clinical Supervisor in case of questions/difficulties
• Follow The Maypole Project policies and guidelines at all times whilst volunteering
• Attend service-wide activities including family activity events and fundraising events

For students: Please check whether your course placement requirements would enable you to provide counselling at external venues (clients home, hospitals, hospices etc). This would occur only after a settling in period and with additional training and support provided by The Maypole Project.

Support

Whilst volunteering you will have support from our Family Support Co-ordinator for day to day issues and our Lead Therapist or another qualified counsellor for monthly clinical supervision.

Location

At our offices in Orpington and Greenwich or, after a settling-in period, in local schools, hospitals, hospices and client’s homes.

Time Commitment

Volunteers days and hours are negotiable but, due to the long-term promise of support to our clients, a most valued aspect of our service, we do ask volunteer applicants to be available to volunteer for a minimum of 6 months from acceptance onto the volunteering programme at The Maypole Project. We would ideally like volunteers to aspire to offering 2 years commitment to the role.

Person Specification

Education & qualifications

• Good general education (essential)
• Final year student on counselling or therapies course; including study of child development and child therapies (essential)
• Courses must be accredited by BACP, IATE, BAPT or approved equivalent and require the student to engage in personal therapy across one year (essential)
• Qualified at diploma/degree or masters level in child and young person counselling or play therapy or equivalent (desirable)

Previous experience

• 20+ client hours supporting children and/or young people (essential)
• 20+ face to face client hours supporting children and/or young people (desirable)
• Experience of working with people impacted upon by complex medical needs/loss and bereavement (desirable)
• Working with people from a diversity of backgrounds (desirable)
• Working with diversity of disability in families (desirable)

Skills & knowledge

• Good communication and interpersonal skills with all ages – focusing on children and young people (essential)
• Child and Family centred approach (essential)
• Experience of supporting children and families (desirable)

Attributes

• Self-motivated (essential)
• Able to work flexibly (essential)
• Approachable (essential)
• Discreet, boundaried and able to adhere to confidentiality procedures (essential)
• Commitment to equal opportunities and a non-judgmental attitude (essential)
• Commitment to further training and personal development (essential)

Exemption clause

• 2 years without significant loss (including divorce/diagnosis of chronic illness)

Thanks for your interest in volunteering for The Maypole Project

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Volunteer teachers will be responsible for preparing class material and designing lessons that cover all aspects of the English language (reading, writing, speaking and listening). They will keep track of students’ progress and give assessments as needed to identify the needs of the class. Teachers will be responsible for creating a positive class environment and encouraging students to improve. They will create diverse activities to engage students and encourage

Join us as Dog A.I.D.'s new Honorary Secretary and you would be joining the Board at an exciting time as we have launched the charity’s Strategic Plan with a new CEO supported by a small but strong team, which we will be building further this year. As Honorary Secretary you would be using your skills and experience to support the leadership and strategic direction of our charity as we look to achieve ambitious strategic growth targets over the coming years, becoming a larger, more robust charity with increased profile and reach.

Dog A.I.D. empowers physically disabled people by coaching them to train their own pet dog to become an accredited Assistance Dog. By focusing on the existing pet/owner bond, outcomes for our clients include:

 · increased independence and self-confidence

· improved mental well-being

· reduction in social isolation

· reduced reliance on family members and/or carers.

· increased opportunities, with many of our clients being able to return to work or education, supported by their accredited Assistance Dog.

We are looking for an active and well-organised Secretary who can provide support for our governance functions. You will be required to attend and minute online quarterly Board meetings and other ad-hoc meetings and strategic discussions.

Join our ever expanding team of therapists to deliver face to face counselling to anyone over the age of 18 years, in South West London.

You will become part of an organisation that is passionate about providing support for the local community, along with therapists from a diverse range of backgrounds.

We offer

• Free fortnightly supervision
• Appraisals and feedback for institutions
• Support from counselling and admin team
• Free training and CPD

We ask for therapists to:

• Have completed at least 100 hours of face to face, supervised clinical experience completed. Relevant work / life experience will be considered.
• Be qualified to Level 5 diploma level or be enrolled on the 2nd year of a BACP or UKCP accredited course.
• Be able to commit to three clients a week, for a minimum of 2 years.
• Attend personal therapy throughout their placement while a trainee.
• Attend fortnightly Richmond AID supervision.
• Hold membership of their relevant awarding body

The Millennium Point Charitable Trust invests in projects, events and initiatives that support the growth of science, technology, engineering, and maths (STEM) in Birmingham and across the West Midlands. With profits generated by the commercial activity at Millennium Point, a landmark public building and multi-award-winning venue in Birmingham city centre owned and operated by the Trust, over £40-million has now been re-invested into the region.

Our mission as a charitable trust is to advance education for the public benefit, with a particular focus on the industrial and technological processes that shape the modern world. This includes areas such as  Space Research, AI, Robotics, Life Sciences and to help the next generation to gain the qualifications and skills to equip them for whatever as-yet unknown career opportunities may present themselves. We are delighted to work with established partners including Birmingham City University and Thinktank Birmingham Science Museum in advancing our cause.

Millennium Point Trust are proud to support a wide range of students and young people through various activities, including providing bursaries, collaborating and partnering with relevant educational organisations that support development. More information on our work in this area can be found on the Millennium Point website.

The Trust is now seeking a Chair of the Board of Trustees for an initial term of three years. The Chair will provide strategic leadership to the Board, delivering its responsibilities of governance and oversight of the Trust. The Chair will guide and support the Chief Executive Officer in shaping and delivering the Trust’s strategic plan, and where necessary challenge them to ensure the Trust’s financial health and that all operational activities are aligned to its mission and values. 

The Chair of the Board will act as a spokesperson, ambassador and advocate of the Trust to enhance its public profile and develop relationships, embodying the Trust’s values and representing its interests in the wider community, with corporate partners, educational institutions, and funding bodies.  More information on our project and partners can be found here: Case Studies | Millennium Point

The Chair of the Board of Trustees will be required to possess:

• A strong and genuine passion and commitment to the Trust’s mission and values.
• Experience of operating at a senior strategic leadership level, with a successful track record of achievement.
• Experience of governance in the charity sector, with experience at Board-level; either as a Board member or in a senior advisory role. 
• A broad knowledge and understanding of the not-for-profit sector, and the current issues effecting it. 
• Financial management expertise and a broad understanding of charity-specific finance issues. 
• Excellent leadership and communication skills, with the ability to foster and promote a positive and collaborative team-working environment. 

For full details of the requirements of the role, please refer to the Job Description document.

The Chair of the Board of Trustees will be required to commit to 2 to 4 days each month, including attendance at quarterly Board meetings and an annual general meeting. The Chair may also be required to attend sub-committee meetings and other meetings or away-days as deemed necessary. 

This role is unremunerated; however, expenses will be reimbursed for reasonable travel and other expenses. The Chair will serve an initial three-year term, renewable for one additional term.

If you are excited by the opportunity to offer strategic leadership and oversight to one of Birmingham’s prominent charitable Trusts, please click on 'How to Apply' for more details.

The Caldecott Foundation provides specialist residential care, fostering families and education for disadvantaged, vulnerable and traumatised young people in the UK.

This is an exciting opportunity to join a team of Trustees and staff helping some of the most vulnerable children in our society to build a future and reach their potential. We are keen to hear from anyone who shares our values and feels that their HR experience and expertise could be beneficial to our Board.

What will you be doing?

The Caldecott Foundation have a committed Board of Trustees with a wide range of experience and personal skills.

The HR Trustee will help to ensure the highest standards of governance relating to employee relations, recruitment, retention, reward and recognition as well as staff training and development. You will act as a critical friend to the CEO and Executives responsible for Human Resources whilst providing expert advice to Trustee colleagues in respect of HR best practice, regulatory compliance and employment law.

4 Board meetings per year would be the minimum commitment with most Trustees attending 8 meetings per year including committees.

What are we looking for?

· Up-to-date HR and Employment Law knowledge and experience, and ability to communicate this with Trustee colleagues

· Experience of operating at a senior level of business, preferably within an organisation which links to children and young people or someone who has worked with children and vulnerable adults in the past.

· Ability to provide strategic oversight on HR related policies.

· A good team player who can work with a small, committed Board of Trustees and Executive team.

· Existing Trustee experience is desirable but not essential.

· Having an interest in our cause is crucial for all Trustees.

What difference will you make?

Your experience and expertise will add immense value to the existing Board. The Trustee role is a critical one within the functioning of the organisation and as part of a group of volunteer Trustees you will be an important member of the leadership team. Through your involvement you will contribute to an organisation achieving outstanding long term outcomes for some of the most vulnerable young people in our society.

Play a key role in driving forward the University’s mission and strategy

What will you be doing?

The members of the Board of Governors work together to oversee the activities of the University, ensure its long-term future, approve its strategy, and safeguard its good name and reputation. 

We are seeking a new governor with experience, skills or knowledge of one or more of the following areas: 

• Community and region in Northampton, Northamptonshire and/or the surrounding areas
• Finance
• IT

You will work as part of a strong and supportive team of your fellow governors and staff. In return you will build your own professional experience, profile and impact. This may include building new skills which will boost your professional expertise.

The University of Northampton is committed to equality, diversity and inclusion and to providing an inclusive environment for staff, students, governors and our stakeholders. We believe strongly that having Board members from a wide range of personal and professional backgrounds ensures the diversity of thought and rigour of debate which characterises a high-performing Board.  Applications from women, those with global ethnic majority backgrounds, with declared disabilities, and LBGT+ candidates are warmly received.   

In recruiting to the Board, we seek a broad and diverse range of previous professional and personal skills and experiences. Appointments take account of the personal and professional skills and experience of applicants in the context of the overall composition of the Board. 

The role is voluntary with reasonable expenses reimbursed.   

What are we looking for?

The essential skills are: 

• Either a track record of achievement in a career, or other experience or expertise which would enable you to contribute to the Board
• Experience of creating and implementing strategy in a complex environment with multiple stakeholders    
• Experience, skills or knowledge of one or more of the following:
  • Community and region in Northampton, Northamptonshire and/or the surrounding areas
  • Finance
  • IT 
• Ability to work in a collaborative manner, reaching consensus, debating constructively and accepting collective responsibility   
• Ability to assimilate complex information and use this to offer constructive challenge   
• Demonstrable experience of good practice in equality, diversity and inclusion and the ability to challenge around these issues  
• Excellent communication skills (the ability to participate in constructive debate, express a point of view in an articulate manner and demonstrate critical listening skills)  
• Ability to commit sufficient time to the role   
• Prepared to represent the University in a positive way to internal and external stakeholders 
• Fulfils the criteria for independence  

The desirable skills are: 

• Experience of governance through working on a board or committee 
• Awareness of the operational issues of managing an organisation (including for example leadership, risk management, monitoring performance, business development, customer experience and customer relationship management, marketing, public relations or communications, human resources, law, project management) 

What difference will you make?

As a member of the Board, you can help the University engage with, reflect and respond to the needs of our student, staff and stakeholder communities.  You will be part of an organisation which has social impact as its purpose. The University is an economic engine and a force for social change for the county, the region, and the UK. Our latest Economic Impact Report showed that for every £1 spent running the University, £4 is returned to the economy – a 300% return on investment. 

As the Board sets the strategy, our governors are at the forefront of the development of the University and the trustees and stewards of its long-term future. 

The University relies on its governors to give oversight and to be a critical friend. 

Before you apply

Please apply through Reach. Please submit a CV and a cover letter. Your cover letter should outline your suitability for the role with particular reference to the person specification which you will find in the role description. 

The closing date for applications is 30 May. Interviews will take place on 13 June 2025 in person in Northampton. 

If you have any questions about the role or making an application you are very welcome to contact Miriam Lakin via Reach. 

The Caldecott Foundation provides specialist residential care, fostering families and education for disadvantaged, vulnerable and traumatised young people in the UK.

We are seeking a Trustee with risk management and/or auditing experience. You will join a team of Trustees and staff helping some of the most vulnerable children in our society to build a future and reach their potential.

This is a fantastic opportunity to take on a leading role for the Board on organisational risk management and audit arrangements. Whilst the organisation currently has expertise in finance and business who can contribute to discussion around organisational risk, the Caldecott Foundation is seeking to add to this expertise, primarily regarding risks concerning Ofsted regulations, reputational and service delivery risks pertaining to working with vulnerable young people.

Whilst applications from all sectors will be considered, it is hoped that this important role can be filled by someone with expertise in social care and, ideally, someone who understands the organisational challenges and risks inherent in working with children and young people.

Our Board meetings are held four times a year. You will also Chair the risk and audit committee, which meet 4 times a year.

Person Description

• Someone with a passion for helping the most vulnerable children build a future and reach their potential.
• Someone with significant experience of operating at a senior level of business, preferably within an organisation which links to children and young people or someone who has worked with children and vulnerable adults in the past.
• Experience of risk management and/or auditing (preferably in a service industry other than finance).
• Experience of working with committees and chairing committees.
• Exceptional interpersonal skills and ability to work with a range of people with different roles.
• Someone with the ability to listen to others and bring in external expertise when needed.

What impact the opportunity will have?

Your experience and expertise will add immense value to the existing Board. The Trustee role is a critical one within the functioning of the organisation and as part of a group of volunteer Trustees you will be an important member of the leadership team. Through your involvement you will contribute to an organisation achieving outstanding long term outcomes for some of the most vulnerable young people in our society.

Before you apply

The TrusteeWorks Team at Reach Volunteering are supporting The Caldecott Foundation with their Trustee recruitment and applications should be made via TrusteeWorks in the first instance.

To apply please submit your CV along with a covering letter stating why you wish to join the organisation and how your skills and experience would add value to the Board.

Please let us know if you need any support with your application or to apply in a different way and we will be pleased to work with you to ensure this is possible.