We are hirirng 2 Engagement officers 

Are you passionate about working for a strong cause? Are you a confident communicator with great attention to detail? Are you a meticulous planner with excellent project co-ordination and delivery skills? Are you an excellent relationship builder? If so, we’d love to hear from you.

We’re seeking two talented and cause-driven engagement officers to join our dynamic engagement team, working to achieve our vision of safe and healthy streets. You will inspire, inform and engage communities and organisations across the UK and globally to fight alongside us to stop the world’s biggest killer of children and young people – road crashes – and enable people to cycle and walk without fear of traffic. Your work will inspire people to learn more, unite and achieve the solutions needed to save lives and the planet.

The engagement officer roles will focus mainly on the co-ordination and delivery of projects and programmes across two of Brake’s core engagement work streams. These are:

• Community engagement work stream,  including our Road Safety Week, Beep Beep! Days, Kids Walk and Youth for Brake projects; and
• Fleet and professional driver work stream, delivered through our Global Fleet Champions campaign.

The successful candidates will work as part of our agile engagement team providing flexible support across engagement projects and our various engagement team functions, including events, marcomms and fundraising. This is a varied role supporting project delivery and contributing to the achievement of the outcome goals set out in Brake’s Engagement Model, and accelerated growth in reach, participation and fundraising from our target audiences.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively.

We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service for bereaved and injured families.

We work with schools and families, communities and companies to champion the cause of road safety and raise awareness of key road safety issues.

Who you are

You are engaging, confident and an excellent communicator, with the skill and ability to engage and empower people with a diversity of backgrounds and experiences. You are a creative, dynamic and organised person, passionate about working for an important cause. You are a strong relationship builder. You are resilient and work well under pressure and adapt easily to changing requirements and priorities with a solutions-led mindset. You ask insightful questions, build relationships, and deliver accurate, impactful communications. You enjoy working as part of a team and are confident and competent when working independently and on your own initiative.

Key tasks

• Working across engagement functions to lead effective and efficient delivery of engagement projects and programmes within budget and to agreed timescales.
• Recording your achievements against performance indicators, you will work across engagement projects to maximise engagement, reach, and income generation.
• Specific tasks will be determined by the Head of Programme Delivery using detailed delivery plans and schedules. Day to day tasks are likely to include:
  • Project coordination – leading on all delivery aspects as laid out in delivery plans, running delivery team meetings, liaising with key participants and logging data associated with project delivery, ensuring professional delivery of projects, logging of delivery progress and ensuring project resources are released to order and to agreed timescales.
  • Events – working closely with the events officer to support the delivery of our programme of events, including liaising with venues, speakers/trainers, exhibitors and delegates in a timely manner, and working co-operatively and thoughtfully across the organisation to ensure a high-quality service is provided and event goals are delivered.
  • Marketing and comms – working with the campaigns and comms lead and digital marketing officer to ensure the execution and optimisation of effective campaign and marketing communications including social media, email marketing, SEO and website analytics across engagement projects. Developing effective relationships with external organisations, including project sponsors, expert practitioners, community and industry groups, maintaining effective relationships with existing marketing partners and sourcing new additional partners.
  • Fundraising – Working closely with our fundraising team to maximise fundraising and income generation opportunities associated with each project and programme, facilitating fundraising opportunities across engagement projects
  • Using the CRM and other internal systems effectively to aid efficient project delivery, reporting and insight capture.
  • Working on and assisting any ad hoc projects assigned by the Head of Programme Delivery as part of an agile engagement team.

You bring

• An education to degree level or relevant transferable skills / work experience.
• An ability to communicate, influence and collaborate well and rapidly internally and externally.
• A curiosity and willingness to learn, seek and take feedback, and adapt to circumstance.
• Is a team player who on a daily basis utilises strong interpersonal skills and participates in timely internal and external communication and debate to get the job done, in the best most expedient way.
• A personality that is highly driven to make a difference and achieve the charity’s goals.
• Experience of identifying and securing partnerships.
• Excellent organisational skills and attention to detail.
• Is tech-savvy and intuitive with great ideas to reinforce our project delivery.
• Resilience with the ability to work under pressure and adapt easily to changing requirements and priorities with a solutions-led mindset.
• Learns and adapts willingly and quickly to new working methods or tasks.
• A commercial mindset and a willingness to work to achieve stretch goals with enthusiasm, confidence and self-direction.
• Takes responsibility for own work, is a self-starter who works hard and puts in the hours necessary to achieve assigned work.
• Will establish straightforward and positive relationships with colleagues and charity supporters.
• Excellent administrative and IT skills.
• Experience/understanding of transport/mobility sectors, although not essential. You are, however, likely to have demonstrated an active interest in campaigning for change through a humanitarian or social cause in some way.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team.
• Our team works remotely and encourages use of sustainable transport.
• We are open to candidates wanting to work flexibly.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

Are you passionate about working as part of a national charity service supporting road victims? Have you worked as part of an assessment or triage service undertaking comprehensive assessments of service users? Are you a strong communicator with knowledge and experience of working with people who have experienced sudden loss and traumatic bereavement? Have you completed safeguarding and/or risk management training? If so, we want to hear from you.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

Working as part of our National Road Victim Service we are seeking a Triage Caseworker with a background in supporting high risk and vulnerable service users.

You will be a professional with experience of conducting triage or assessments and have a background in crisis intervention work and experience of assessing and stabilising complex cases with diverse support needs. You will have experience of a case management approach to care through trauma informed practice. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• The management of a triage caseload.
• Screening referrals to determine their suitability on entry into the NRVS service.
• Undertaking an initial assessment of service users’ needs on entry into the NRVS.
• The categorisation of need and priority based on an assessment of vulnerability and risk at the point of initial engagement and assessment.
• Managing and maintaining contact with service users who are waiting to receive the casework service support. This will involve providing them with regular contact and updates by various communication channels.
• Providing stabilisation work which responds to and addresses the immediate practical and emotional needs of those referred into the service.
• Supporting service users and families to cope with effects of a traumatic bereavement or life changing injury.
• Enabling the identification of clear goals and outcomes to structure service users’ engagement with the support offered by the central or local service teams.
• Provide service users with information about the possible wait times for casework support.
• Provide ongoing assessment of service user needs, prioritising cases requiring more immediate access to support.
• Provide information about and actively promote access to and engagement with other support services (in the event that they might be able to provide earlier access to care).
• Identifying the most appropriate referral pathway for ongoing service delivery.
• Consult with other statutory and non-statutory organisations to ensure access to relevant support and care.
• Maintaining an accurate database and record of service capacity and availability to ensure that capacity meets demand.
• Supporting the clinical director and head of service to provide clinical oversight and quality assurance for the NRVS service by providing regular feedback and contributing to service development.

You bring

Essential qualities

• Experience of an assessment or triage service, including remotely.
• Experience of undertaking comprehensive assessments with complex mental health and social care needs.
• Completion of safeguarding and/or risk management training.
• Experience of a case management review process and safeguarding and active monitoring, and escalation of cases with health and safety needs.
• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
• Knowledge of best practice in working with traumatic bereavement.
• Experience of working with people with frontline care for people in crisis with acute vulnerabilities and risks.
• Experience of using a case management support framework.
• Experience of crisis management and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
• Experience and understanding of the criminal justice and coronial process.
• Experience of audit, monitoring and evaluation activities.
• Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
• Experience of research and advocacy activities.
• I.T. and data management skills.
• Ability to work creatively, adaptively and with flexibility across a range of circumstances.
• Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement.

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• We are open to secondments and candidates wanting to work flexibly or part time.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

We have roles available in 12 regions across the UK (see below). Roles will be home-based with some travel required within each region. 

Northeast 21.75 (3 Days) 1 role
Yorkshire and Humberside 36.25 (5 Days) 1 role
Northwest 21.75 (3 Days) 1 role
Wales 21.75 (3 Days) 1 role
East Midlands 21.75 (3 Days) 2 roles
West Midlands 21.75 (3 Days) 2 roles
Eastern 21.75 (3 Days) 1 role
South and Central 21.75 (3 Days) 1 role
West and Southwest 21.75 (3 Days) 2 roles

Are you passionate about helping people? Do you have experience of using a case management approach to supporting people in traumatic situations? Do you have an understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area? Can you demonstrate experience of delivering support in a people centred service? Are you empathetic and an excellent communicator? If so, we’d love to hear from you.

We’re recruiting for a number of Local Caseworker roles to sit within our growing National Road Victim Service (NRVS) team. We are looking for experienced support professionals to establish local face-to-face delivery in locations across the UK. Local Caseworkers will provide case manage provision of immediate and early intervention care to victims of road death and serious and life changing injury.

The role will be subject to the latest covid-19 guidance. You will provide support to service users over the phone, through virtual meetings and written communications and face-to-face as required. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

You will have a background in providing support to a vulnerable client group through both face to face and virtual settings. You will have knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement and experience of using a case management approach to supporting people in traumatic situations. You understand the importance and application of risk management and safeguarding procedures and are familiar with the Criminal Justice system and Coroners Court. You will live within one of the regions listed above and will have access to your own transport to travel across the region as required.

Key tasks

Reporting into a regional manager, you will be supporting service users who have suffered traumatic bereavement or serious and life changing injury by a road crash. You will be required to do so in a highly sensitive and empathetic manner, providing emotional support alongside complex practical information and advocacy requiring high level diplomacy skills. You will use a clinically and trauma informed casework methodology approach to support provision, using risk and needs assessments, with support plans working in partnership with both statutory and non-statutory support services.

Key tasks will include:

• Enable service users to cope with immediate practical challenges that may otherwise feel “too much to bear,” through a multi-agency approach to risk and needs planning.
• Support service users with their immediate wellbeing needs and address any safeguarding issues.
• Be informed and help service users discuss, in a safe environment, the emotional and physical symptoms that they are suffering; or are common to suffer and that they may suffer later.
• Develop a user-centred support plan, to help the service user cope with their emotional and physical symptoms.
• Develop and agree, with consent, a safe exit strategy via a continued pathway of further support that the service user accesses, if appropriate.
• Develop and maintain strong working relationships with other local specialist support services in the region both statutory and non-statutory.
• Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service through heuristic learnings.

You bring

Essential Qualities

• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Experience of using a case management approach to supporting people in traumatic situations.
• An understanding of the importance of working within standardised protocols and procedures.
• Experience of risk management and safeguarding procedures in a one-to-one support setting.
• An understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area.
• Demonstratable experience of delivering support in a people centred service.
• An understanding of the Criminal Justice system and Coroners Court.
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of consulting with other professionals within an advocacy setting.
• Excellent interpersonal skills, alongside effective communication skills, both verbally and in written form.
• The ability to deal sensitively and accurately with complex and emotionally charged situations.
• The ability to demonstrate empathy and control of own emotions and well-being, whilst supporting people/families who are suffering the effects of traumatic bereavement or serious and life changing injury.
• Proficiency in all standard office IT systems including Word, Excel and PowerPoint.
• Flexibility to work within the needs of the service requirements.
• A team player; you are outcomes focussed and work with others to get there.

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Completion of safeguarding and/or risk management training.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• We are open to secondments and candidates wanting to work flexibly or part time.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

You will deliver a high quality professional service to survivors of domestic violence living in our refuges, those who access our outreach service and independent domestic violence advocacy services. You will work from any of our National sites, providing cover for services who need additional staff. You may be required to travel including some Monday – Friday overnight stays during your assignments.

Your role will involve providing invaluable practice and emotional support to men, women and their children advocating on their behalf in areas such as welfare, housing, courts, police and emotional support as well as supporting women to move to safe, permanent accommodation.

The successful candidates will be passionate about ending gender based violence and have experience of providing emotional and practical support in a paid or unpaid capacity. They will need to work flexibly and have strong organisational skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. The ability to work as part of an on-call rota is also essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development.  Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.

Closing date:  9.00 am Friday 7th January 2021

Interview date: Friday 14th January 22021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

We have two Regional Case Manager roles available; one role is to be based in Northeast / Yorkshire and Humberside / Northwest, and the other is to be based in Midlands / Eastern / South and Central. Roles will be home-based with some travel required.

Passionate about supporting and helping people? Are you experienced in managing services working with people in crisis? Are you ready to lead a team of local caseworkers supporting road victims? Can you demonstrate knowledge and understanding of working with people who have experienced sudden loss and traumatic bereavement? Are you ready to maintain oversight and take responsibility of road victim cases referred into your region and to ensure their compliance with safeguarding and risk management protocols? If so, we’d love to hear from you.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

Working as part of our National Road Victim Service we are seeking two experienced Regional Case Managers with a background in managing high-risk support services operating on a national basis. You will have extensive experience of managing staff teams including remote working and of services that provide a case management approach to care through trauma informed practice. The successful candidates will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• Provide day to day line management and supervision to a small team of regional caseworkers offering guidance, support, and quality assurance.
• To maintain oversight of the cases referred into the region and to ensure their compliance with safeguarding and risk management protocols.
• Ensure support is provided through our model of trauma informed care.
• To consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
• To oversee the allocation of cases across the regional staff team.
• To consult with local partners and services referring into the service to establish pathways of care.
• Deliver weekly case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
• Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
• Ensure the lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
• To support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
• To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
• Ensure that all support meets service standard operating policies and procedures, inclusive of safeguarding and risk management, and make recommendations for continuous improvement.
• Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
• Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
• To contribute to an on-call duty manager system on a weekly basis to provide out of hours advice and support to caseworkers across the service.
• To deputise for Head of Service during periods of leave, sickness, absence.
• To actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
• To contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
• To be responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.

You bring

Essential qualities

• Experience of managing services working with people in crisis with acute vulnerabilities and risks.
• Experience of managing and co-ordinating teams, including remotely.
• Experience of staff management and HR policies and procedures.
• Evidence of stakeholder and funder partnerships.
• Experience of report writing for funding bodies.
• Experience of a case management review process, safeguarding and active monitoring, and escalation of cases with health and safety needs.
• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
• Knowledge of best practice in working with traumatic bereavement and managing services in this area.
• Knowledge of safeguarding, risk management and GDPR procedures.
• Experience of using a case management support framework.
• Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of audit, monitoring and evaluation activities.
• Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
• Experience of research and advocacy activities.
• I.T. and data management skills.
• Ability to work creatively, adaptively and with flexibility across a range of circumstances.
• Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.  

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Experience in developing and delivering training programmes.
• Completion of safeguarding and/or risk management training.
• Project management qualification or equivalent experience in practice.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Job title: Case Officer

Region: East Anglia

Directorate: Operations

Contract: Permanent. Homebased. Full time, 35 hours per week

Salary: £23,800 to £24,800 gross per annum

About The Royal British Legion

Careers in Advice and Welfare

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

An opportunity has arisen to join the East Anglia & Essex Area Team as a Case Officer. This is a permanent, full time (35 hours per week) position. As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crisis. You will also support the work of our volunteer caseworkers. A self-starter, confident with working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of statutory support, including the UK benefits system and be used to working across multiple agencies. You will also need to be a strong team player, with excellent communication, planning and organisational skills.

This role is predominantly home working, this means that you would be engaging with people over the phone, through video conferencing and by utilising other appropriate communication methods. There will also be some Face-to-Face meetings required, predominantly in the Cambridgeshire & Peterborough area, although there will be occasional travel throughout East Anglia.  You will be required to reside within this geographical area.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by logging into ESS and clicking web recruitment job search.

Closing date for this role is: Thursday 9th December 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

Are you passionate about working as part of a national charity service supporting road victims? Are you an investigative researcher with excellent communication skills and do you excel at searching for, evaluating, negotiating, and communicating solutions? Are you a strong relationship builder and excited by the opportunity to raise awareness across communities about the plight of road victims? If so, we want to hear from you.

We’re looking for a Community Link Officer to sit within our growing National Road Victim Service (NRVS) team. Working alongside our caseworker team, you will identify and liaise with community and specialist agencies who can provide different aspects of care to our service users to meet their many and often complex, and changing, needs. You will also raise awareness of the NRVS and the plight of road victims throughout communities across the UK.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

You have a background working in research-led and/or advanced advocacy roles, and an understanding of, or ability to quickly grasp, community agencies in the social and health care sectors. You may have worked in any one or more of a number of professions, ranging from university research to community or social support agencies in the public or NGO sector.This is a vital but challenging role. You will have investigative research and excellent communication skills, written and verbal, and a passion to be at the heart of a team at a frontline support service. While you may or may not have worked in a support organisation before, more importantly you excel at searching for, evaluating, negotiating, and communicating solutions. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• Undertake a range of research functions from the simple, such as find a local mutual aid group to help with shopping, to the complex, such as find an agency that can help with re-housing someone with no income. The range of tasks are as wide as the range of service user’s individual needs when in crisis.
• Identify and build relationships with relevant community services often needed by victims, growing NRVS understanding of who these agencies help, and what they offer, and facilitate referrals to them as required on behalf of service users.
• Maintain and develop our database of external agencies and organisations that our caseworker team can utilise to support our service users, updating details of agencies and what they provide.
• Be a liaison point for community services and agencies, answering questions about the NRVS, gathering local knowledge about emerging services and partnership opportunities.
• Raise awareness of the NRVS across communities, supporting NRVS victim literature distribution, and developing access by community stakeholders to NRVS professional learning services.
• Assist in the monitoring and evaluation of our service, through excellence in recording and reporting work undertaken, with a focus on demonstrating outcomes for service users.
• Assist more generally to raise awareness across communities about the plight of road victims and the importance of national and local road safety initiatives.
• Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service through heuristic learnings.

You bring

While you will not be working directly with service users, this is a demanding and pivotal role relied upon by those who do, and only appropriate for those with:

• research skills – you listen hard to problems and find the simplest and best solutions, accurately and fast;
• people skills – you can liaise and negotiate with external agencies, from GPs to housing agencies, asking insightful questions and understanding the answers without misinterpretation, clarifying as necessary to ensure they are the correct agencies to help our service users and how they can help;
• communication skills – you can communicate via email and other mediums what you have found out and what needs to be done in simple, plain terms that clarify;
• comprehension and writing skills – you can evaluate complex documents and write copy fast, assisting the preparation of a range of tools needed within the service to progress our work, for example reports that help us to monitor and evaluate and report to funders; 
• curiosity and willingness to learn, seek and take feedback, and adapt to circumstance;
• a personality that is highly driven to make a difference and achieve the charity’s goals;
• proficiency in all standard office IT systems including Word, Excel and PowerPoint;
• significant resilience, ability to work steadily and effectively in a demanding topic area, and a willingness to be professionally developed and supervised;
• a team player; you are outcomes focussed and work with others to get there.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• We are open to secondments and candidates wanting to work flexibly or part time.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Job title: Case Officer

Region: City of Liverpool, Merseyside and Cheshire

Directorate: Operations

Contract: Permanent. Homebased. Full Time, 35 hours per week

Salary: £23,800 to £24,800 gross per annum

About The Royal British Legion

Careers in Advice and Welfare

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

An opportunity has arisen to join the Merseyside and Cheshire Area Team as a Case Officer for a permanent position, 35 hours per week. As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crisis. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You will also need to be a strong team player, with excellent communication, planning and organisational skills.

This role is home working based, this means that you would be engaging with people over the phone and by other appropriate means. This will include face to face meetings, predominantly in the city of Liverpool and its surrounding areas, although the ability to travel across the full area may be needed. You will also be required to reside within this geographical area.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by clicking ‘Apply online’.

Closing date for this role is: Thursday 9th December 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Dementia Support Worker (Part Time)

Contract Type: Permanent
Location: Flexible throughout Central England
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 28 per week

Closing Date: 16 December 2021
Interview Date: TBC via Zoom/Teams

Reference number: VAC2699

Please note the deadline for submitting applications for this vacancy is 12:00pm on the closing date.

About Alzheimer's Society

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice

About the role

We are looking for applicants to provide support to people living with dementia and their carers helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. This is a great opportunity to join the start of a new service in Havering, Dementia Support.

The successful applicant will provide information, support and will facilitate group courses designed specifically for Carers and people with dementia across the borough of Havering and virtually.

Main duties will include:

- To establish and facilitate the group.
- To be receptive to the views and opinions of the group, To assist the group members to understand the purpose and benefit of the group
- To ensure that group members feel at ease, and that all are able to participate equally, as they wish.
- To ensure that the group meeting place remains safe and secure and that group sessions work within their time allocation.
- Where appropriate to work with volunteers to support the group
- To prepare written feedback for line manager on both individual and group needs with the aim of improving the group and the experience of people attending.
- To have an exit strategy for people with dementia and their carers and signpost to other, more appropriate services.
- To ensure that the courses are appropriately organised, arrangements communicated and that the relevant risk assessments have been completed.
- To undertake any other duties or projects commensurate with the nature and grade of this post as required.

About you

Good organisation skills are required along with good and non-judgmental communication skills, an understanding of dementia, an understanding of the need for client confidentially and collaborative working and being able to travel independently within the service area.

You will possess NVQ level 3 (or equivalent), demonstrable experience within advice &guidance settings or training. It is desirable that you have experience of working with statutory and voluntary agencies.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition, and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.

Ref: 105 205

Dementia Support Worker (Wandsworth)

Contract Type: Permanent
Location: Flexible across the Area boundaries in West and South London
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 23 December 2021
Interview Date: TBC via Zoom/Teams

Reference Number: VAC2702

Please note the deadline for submitting applications for this vacancy is 17:00pm on the closing date. The role may close early depending on the number and quality of applications.

About Alzheimer's Society

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice

About the role

We are hoping to welcome an approachable and enthusiastic Dementia Support Worker working for Alzheimer’s Society in Wandsworth. The post is community based, working locally in Wandsworth, but with the addition of the use of office facilities in Merton Dementia Hub, where the wider team is based.

As a Dementia Support Worker you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home, at service offices or at other locations, face to face, by phone, letter or email. You will also assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.

You will also work with BAME communities to encourage communities to become Dementia Friendly and develop a strong voice for people affected by dementia in the communities.

About you

We are looking for an individual who possess NVQ level 3 (or equivalent) with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.

Ref: 105 206

Family Rights Group’s mission is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home.

We are looking for a passionate and committed Practice Adviser to offer training and consultancy support to local authorities who commission Family Rights Group to help them introduce or maintain a Lifelong Links or family group conference service.

Either an experienced family group conference coordinator/manager or a social worker with post-qualifying experience as a senior practitioner or manager of children and families work.you will have an in-depth understanding of family group conference coordination and child welfare framework and procedure.

This is a full-time role, although alternative working arrangements may be considered. All staff are currently working remotely until April 2022. After that, the role will be London-based, although flexible working requests will be considered.

Interested candidates with the relevant experience are encouraged to apply as soon as possible. Please click our website link to access a full job description and application form.

We’re looking for two enthusiastic, curious, go getting, self-starting, team playing all-rounders with relevant skills and experience to join the wonderful team of our amazing charity. You’ll have the opportunity to help us and our partners to develop, launch and deliver an exciting new pilot project to support people affected by a loved one's harmful gambling.

Following induction and training the successful candidates will build strong relationships with service users referred to the project and ensure that bespoke, practical plans are developed for each client that focus on supporting those struggling to cope with the challenges of a loved one’s problem gambling.

In addition to ensuring that affected others have access to bespoke support, therapies and treatment in conjunction with the National Gambling Treatment Service, the Project Workers will act as advocates on behalf of clients, ensuring that they are able to access appropriate resources from statutory and third sector organisations in their local community.

Some of the key tasks for this role include to:

• Be part of a high performing team, dedicated to ensuring people suffering the effects of harmful gambling have frictionless access to the support that they need.
• Create detailed plans with clients, which are regularly reviewed to ensure they receive broad support for the care lifecycle of the client’s interactions with the project
• Act as a community engagement broker and advocate for clients, ensuring they have awareness of and access to partner agency services as required.
• Be responsible for ensuring best practice safeguarding practices within the service.
• Contribute to data capture within the project to allow for monitoring, evaluation, analysis and reporting

If you’re looking for the opportunity to join an award winning charity full of great people doing good work, then please do apply or get in touch with any questions.

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a UK rich in native woods and trees, for people and wildlife. The Trust aims to engage and inspire people about woods and trees to help us meet our vision of creating, restoring and protecting woodland. We own and care for over 1,000 woodland sites across the United Kingdom and support the creation and management of woodland on land outside the Trust’s own estate.

THE ROLE
The Assistant Outreach Adviser will assist with the delivery of woodland conservation outcomes through creation, restoration and sustainable management of native wooded habitats on land outside the Trust’s own estate; contributing to the Trust’s objective of landscape scale ecological change. This development role will offer the opportunity to learn on the job, managing contractors and consultants, assisting with project management for small and large scale schemes, hands-on digital mapping, liaising with tree nurseries, providing advice to landowners and land managers on woodland conservation and helping deliver large scale conservation projects in partnership with other organisations. 

THE CANDIDATE
This is an excellent development opportunity for the right person to help deliver the Woodland Trust’s vision at scale; you’ll need to be willing to learn. You’ll also need a passion for conservation and experience of working in land management whether paid or voluntary. Direct experience of woodland management and/or woodland creation would be beneficial. You must have experience and some technical knowledge of GIS.

Results driven and able to work well in a team, you’ll ideally have some knowledge of the south-east landscape, alongside a good knowledge of land management practices, and an ability to understand and engage with landowners and land managers from a variety of different practices and backgrounds. 

WHAT YOU CAN EXPECT
There’s no other organisation like the Woodland Trust. Whatever you do here you will be supporting our work to protect and enhance woods and trees. In return we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance and good holiday entitlement.

UK CF Registry Coordinator

£28,115 per year plus £2670 (if London office-based) OR plus £300 per year (if home-based)

Full time, 35 hours per week

Flexible Location - Office-based or home-based

Permanent contract

The Cystic Fibrosis Trust is at a key turning point in our ambition that every person with cystic fibrosis can live a long and full life.

The UK CF Registry will play an important role in helping to drive this ambition forward. We’re looking for someone with a passion for working with health data with experience of working with databases, registries or clinical audit and excellent communication skills who can work with a variety of stakeholders, to join a dedicated team at time of exciting change and growth.

We also offer a range of benefits, flexible working, plus opportunities for learning and development.

Closing date for completed applications is 5pm on 4 January 2022, with interviews expected to be held week commencing 10 January 2022.

The Cystic Fibrosis Trust welcomes applications from candidates from all backgrounds and particularly from people with cystic fibrosis, disabled people, and Black, Asian and minority ethnic and LGBTQI+ candidates.

Please note: you will need to have the right to work in the UK before starting work for us and we will check this.