As Advocacy Service Manager, you will oversee, inform and create a service delivery strategy that contributes to the effectiveness of the service and is contract compliant.
You will lead on the service delivery of the One advocacy contract, a statutory provision within Citizens Advice Mid Mercia (CAMM).
You will provide a robust, reliable, professional, consistent and boundaried service to adults within Derby City, with a small team of direct reports; staff and volunteers alike:
• IMCA
• RPPR (DoLS)
• IMHA
• Care Act
• NHS complaints
• Specialist (non-statutory advocacy).
Planning and development
• Have safeguarding is at the forefront of all practice within the One advocacy team
• Advise Dep. CEO/SMT on staffing and service delivery issues
• Co-ordinate activities, procedures and systems to promote common policies and/or practices within the appropriate service delivery area
• Implement IT and other resource strategies within CAMM guidelines
• Participate in initiatives as appropriate and contribute to the work of partners and stakeholders
• Support the strategic development of CAMM & One advocacy, to ensure its management and services to clients reflect and support the CAMM quality and diversity strategy.
Service delivery
• Record and analyse data to provide reports to Commissioners
• Supervise the work of the team to ensure that standards meet CAMM and funders contractual requirements
• Ensure service delivery and adequate cover from available staff
• Monitor, report and feedback the quality of advocacy support provided
• Maintain and develop standards of service delivery
• Research, identify and respond to advocacy needs, in particular the needs of identified vulnerable client demographics
• Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control
• Assist and advise the relevant managers on compliance with CAMM and external funders
• Provide performance reports on a monthly basis to the Dep. CEO.
Financial management
• Contribute to decisions on allocation of resources
• Oversee the team budget for expenses and training
• Responsibility for spot purchase contracts, invoices and payments.
Staff management
• Ensure all team members are aware of, and able to effectively report and disclose safeguarding concerns
• Ability to delegate as appropriate
• Attend regular meetings of the management team
• Schedule, attend and document regular team meetings
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best, ensuring CORE values are adhered to at all times
• Ensure the effective performance management and development of staff through weekly supervision sessions, the appraisal process and learning and development, incl. the disciplinary and capability processes and reflective practice
• Able to prioritise own caseload, and that of individual team members
• Plan and allocate work, monitor achievement of deadlines and support staff as appropriate
• Ensure that the service area is adequately staffed and resourced
• In accordance with CAMM and service procedures, assist the SMT in implementing employment policies and procedures
• Encourage good teamwork and lines of communication between all members of staff
• Ensure recruitment, induction and training of new staff as appropriate.
Administration
• Oversee and monitor effective and efficient administrative systems
• Monitor an effective health and safety policy with regard to staff, equipment and premises within statutory requirements
• Maintain complaints procedures in accordance with CAMM guidelines.
Learning and development
• Undertake mentoring, coaching and effective development of staff and volunteers by checking competences, case reviews, file audits and shadowing
• Identify and implement own learning and development needs
• Maintain the service area's learning and development plan
• Identify knowledge gaps within the team and source external training
• Record all individual and team training attended, for Commissioners reports
• Identify the learning and development needs of staff through support and supervision and contribute towards CAMM’s learning and development plan.
Person specification
• The ability to commit to, and work within, the aims, principles and policies of CAMM and one advocacy
• Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers
• Able to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to monitor and maintain casework systems and procedures
• Proven ability of monitoring and maintaining service delivery against agreed targets
• Ability to communicate effectively, verbally and in writing
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing
• Ability to ensure best use of IT systems and packages in the provision of advice services
• Ability to monitor and analyse statistics and to check accuracy of calculations
• Ability to work with a variety of organisations and to earn and maintain the trust of those people
• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area, with constant interruptions
• Ability to manage a budget and contribute to decisions on the allocation of resources
• Ability to plan and manage projects
• Commitment to continuing professional development (CPD)
• Adhere to CAMM CORE values at all times.
Reports to: Deputy CEO/SMT
Interviews will be held when suitable candidates apply.
This vacancy will close when a suitable candidate has been found.
An application form and guidance can be downloaded from our website or this advertisement.
All completed applications should be sent to the email address at the end of the application form.
COVID-19 considerations:
Covid-19 measures in place in all office locations.
The client requests no contact from agencies or media sales.
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We are looking for warm, resourceful, energetic and diverse team of Relief Recovery Support Workers to join our new service Forest Road Loughborough.
Forest Road is a step-through accommodation based service offering holistic support of up to seven Service Users. Your role will be to support individual service users, taking a person-centred approach to their care and support.
The position involves undertaking the responsibility of being a Key Worker/Co-worker. This will enable you to plan alongside members of the person’s circle of support, and to enable individuals to be happy, healthy and to be successful in achieving their wishes and aspirations. Our person-centred plans, meetings and processes are co-produced with the people we support and their families, to promote a unified approach. Together, you will set meaningful and aspirational goals which you will support our service users to move towards.
You will have previous experience of working with people who are experiencing mental health problems, either in a community, residential or inpatient setting. You will have experience of working in a recovery-focused way. You will be motivated with good communication skills and a commitment to achieving positive outcomes using a person-centred recovery approach.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
The client requests no contact from agencies or media sales.
We are looking for warm, resourceful, energetic and diverse team of Recovery Support Workers to join our new service Forest Road Loughborough.
We currently are looking for support workers to work full Time, part Time and waking nights.
Forest Road is a step-through accommodation based service offering holistic support of up to seven Service Users. Your role will be to support individual service users, taking a person-centred approach to their care and support.
The position involves undertaking the responsibility of being a Key Worker/Co-worker. This will enable you to plan alongside members of the person’s circle of support, and to enable individuals to be happy, healthy and to be successful in achieving their wishes and aspirations. Our person-centred plans, meetings and processes are co-produced with the people we support and their families, to promote a unified approach. Together, you will set meaningful and aspirational goals which you will support our service users to move towards.
Ideal candidates will have previous experience of working with people that are experiencing mental health problems, either in a community, residential or inpatient setting. Ideally, you will have experience of working in a recovery-focused way. You will be motivated with good communication skills and a commitment to achieving positive outcomes using a person-centred recovery approach.
Creative Support provide relevant training including accredited health and social care diplomas through our own training academy. In addition to opportunities for personal and career development, we offer a range of employee benefits and a supportive, hands-on management culture.
We welcome applications from all potential candidates who are committed to making a positive difference, including experienced support workers, graduates and people looking for a stimulating career path into social care.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
The client requests no contact from agencies or media sales.
Creative Support is a non-profit provider of person-centred care and support to older people, and people with learning disabilities, mental health needs, and autism spectrum conditions. We are currently looking to recruit a hardworking, person centred Senior Recovery Support Worker for our new project, Forest Road, Loughborough.
Do you hold experience supporting individuals with a Mental Illness? Are you a caring person with an interest in supporting people to gain a greater quality of life? Are you an organised and self-motivated person with the ability to lead?
Our 7-bedded Step-Through Supported Housing project will offer 24/7 care and support. You will play a key role in assisting with the day-to-day recovery of those living within Forest Road and the day-to-day running of the project.
We require a dynamic, enthusiastic, energetic and confident person to support the Recovery Team Manager to lead the co-ordination and management of a supported living service, taking an holistic approach to supporting people with a Mental Illness.
You will demonstrate a warm, caring and empowering approach. You will have the vision and flair to lead the staff team to provide the highest standard of person-centred support, in response to the individual needs and preferences of service users. The role will involve direct support, staff development, as well as supervision and joint working with families and outside agencies.
You will have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the people we support. You will have the maturity to be able to work within a positive behaviour support framework, to accept responsibility and to grow in confidence as a skilled practitioner. You must be able to follow agreed guidelines and to work positively within a consistent, mutually supportive team ethos.
You will
• Lead and co-ordinate shifts, ensuring residents are supported accordingly
• You will have the vision and flair to lead the staff team to provide the highest standard of person-centred support.
• Communicate regularly with internal and external professionals
• Delegate appropriate responsibilities across the team
• Support with team development
• Promote and encourage both physical and mental well-being
• Take part in a range of activities during key working sessions with residents whilst helping them to achieve their aspirations
• Hold supervisions
• Ensure house rules are kept and adhered to as well as providing a safe and respectful environment
• You must be able to follow agreed guidelines and to work positively within a consistent, mutually supportive team ethos.
• Deputise for the Recovery Team Manager
If this Senior Support Worker opprtunity sounds like the role for you then please click ‘Apply’ today! We’d love to hear from you!
This role offers unique and challenging opportunities bringing great job satisfaction to those who are looking to make a positive difference to the lives of others. We provide relevant training including accredited health and social care diplomas through our own training academy. You will be required to work in a flexible manner on a rota which includes evenings, weekends and sleep-ins. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
The client requests no contact from agencies or media sales.
Support Worker
Are you seeking a varied, new and exciting role within the care industry? Our client promise to listen and provide an abundance of opportunities to enable you to develop as a Support Worker. Bring your personal values and apply today!
Southwell Road East is a Residential Care Home for adults living with learning disabilities and mental health disorders. Their service and colleagues are committed to making a difference in the lives of transitioning adults through their drive for excellence and positive outcomes. As a team, they are reliable, resilient and empathetic in their service delivery and approach when providing person-centred support. They have a couple of exciting opportunities for personable Support Workers to join us at their Rainworth project in Nottinghamshire!
They have free car parking on site if you have your own form of transport or the project is easily accessible by public transport (Buses 141 and 28 run every 10 minutes).
Support Worker Responsibilities:
Your duties and responsibilities will change day-to-day depending on the needs of the service users because the support we provide is person-centred. To give you a flavour of the role, these may include but are not limited to:
- Providing personal care
- Helping with domestic duties (e.g. cooking, meal preparation and cleaning)
- Being a great listener and providing emotional support
- Administering medications
- Helping the service users to access work, education or training.
- Helping the service users access the wider community
Support Worker Requirements:
They believe everyone deserves to be valued and treated with dignity and respect. You will support their service users to live as independently as possible. This role is challenging and therefore requires patience, understanding and the ability to be able to nurture challenging behaviour. For example, you may need to use physical restraint with a service user – but don’t worry, full training will be provided!
You will be reliable, adaptable, a team player, willing to learn and have excellent people skills. They aim to make a positive impact every day! Previous experience of working with adults with social, emotional and mental health disorders is beneficial. However, full training and development will be given to individuals willing to gain experience in this field. If this sounds like you – you’ll be a great addition to their friendly team!
It is essential that you are flexible and are able to work varied shifts on a rota basis which includes early and late shifts, weekends, bank holidays, night working and sleep-ins. You will receive a bonus for waking night shifts and double time is paid for Christmas and New Year shifts. Additionally, an allowance is paid for sleep-ins because we appreciate the time you put in!
About Our Client:
They are one of the largest locally-based housing groups in the East Midlands. They manage over 9,500 homes and house more than 20,000 tenants across the East Midlands in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland.
They employ over 1,100 members of staff, and have a commitment to training and apprenticeships. They offer fantastic staff benefits.
Their annual turnover is over £80 million, and our properties are worth over £500 million. In 2013, they celebrated our 40th anniversary. At 45 years old, they are still going strong!
As an Equal Opportunities and Disability Confident Employer, they welcomee applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.
Location: Rainworth, Notts
Salary: £17,152 - £19,374 per annum (£8.91 to £10.07 per hour) plus enhancements
Hours: 37 per week, full time
Closing Date: Wednesday 30 September 2020
Interviews are being arranged on an ongoing basis
Whilst experience is not essential as full training will be provided we very much welcome previous experience working as: Support Worker, Home Carer, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Mental Health Care Worker, Voluntary Worker.
Ref: 94186
EMPLOYMENT ADVISOR
GRADE FRWK07, SALARY: £20,133 - £21,866 FTE, PERMANENT, 37 HPW
In response to Covid-19 and the unprecedented rise in unemployment, Framework is expanding its employment services to meet this emerging need. We are looking for enthusiastic and dynamic individuals who have experience of supporting and motivating people into employment.
Our employment programmes have opportunities to work in various locations including Nottingham, Bassetlaw and Newark and Sherwood through both outreach and agile working arrangements.
The successful candidates will:
• be self-motivated and looking for a unique challenge
• feel confident delivering employability support both one to one and in group settings
• have excellent local knowledge of local support services and employment opportunities
• have excellent knowledge of benefits, including in-work benefits
• be able to motivate participants and support them to achieve their goals
• have experience of working towards challenging targets
• have a driving licence and access to a vehicle for work
What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.
Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
Closing date: 1/10/2020
Interview Date: 8/10/2020
97% of the workforce in a recent staff survey said they were proud to work for Framework
CVs will not be accepted.
NO AGENCIES PLEASE.
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. Regardless of... Read more
The client requests no contact from agencies or media sales.