Debt Advisor

You will join us as a Debt Advisor providing appropriate advice, support, budgeting and money management assistance to clients who have contacted StepChange Debt Charity with a debt problem.

Debt Advisor Responsibilities:

• Provide a telephone or web based service for clients accessing the charity
• Effectively validate, gather and analyse information provided by a client in order to help them deal with their priorities and to provide them with a solution to allow them to deal with their situation for themselves on an ongoing basis
• Use effective listening and negotiation skills to develop and agree realistic client budgets that fully reflect the client’s situation and best advice
• Present all solutions by describing the advantages and disadvantages according to the clients personal situation and to make a recommendation based on this information
• Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with advice Session Quality Standards (and thereby compliant with FCA and Debt Management directives)

Debt Advisor Requirements:

• Telephone and customer contact experience
• Experience of working in a client focused environment
• Dealing with complex queries
• Knowledge of money advice (desirable)
• Ability to explain technical information in a way which is easily understandable to others

About StepChange Debt Charity:

StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who’s worried about debt.

Our specialist advisory service helps 620,000 people across the UK each year by advising on personal budgeting, the wise use of credit and, where appropriate, managing achievable plans to repay debts.

With 25 years’ experience, we offer a range of services and solutions through our national telephone service and online debt help tool, via our eight regional centres. We also provide information on avoiding debt, tips on saving money, and day-to-day budgeting advice through our MoneyAware blog.

Location: Cardiff, CF11 9HB

Job type: Full Time, Permanent

Salary: Competitive

You may have experience of the following: Debt Advisor, Call Centre Operative, Call Centre Advisor, Customer Support Representative, Loan Advisor, Helpdesk, Customer Service Advisor, Customer Service Representative, Call Centre Agent, Financial Advisor, Customer Care, Call Handler, Claims Handler, Debt Management Advisor, Telesales etc.

Ref: 93371

Victim Support is looking for full time victim focused Fraud Project Team Leader for their busy National Contact Centre based in St Mellons.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to provide day to day line management for the Fraud Call Handlers, and allocate cases to staff on a daily basis. Additional responsibilities include assisting the Contract Manager with the development and management of fraud crime services, particularly ensuring the team meets Key Performance Indicators.

The successful candidate will be accountable for information management ensuring adherence to Victim Support's Confidentiality Policy and Information Sharing Policies, including Safeguarding and Disclosure and act within legislative requirements.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.