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At Pilgrims Hospices, clinical volunteers are a vital part of how we care for patients and families. Working alongside our clinical teams, they support everything from ward-based care to therapy services, bereavement groups and community programmes. Their time, compassion and presence help shape the experience of care in very real and meaningful ways.
We are now looking for a Clinical Volunteer Lead to provide leadership to this work across our services.
This is a unique opportunity to lead a large and diverse group of clinical volunteers, working across inpatient, therapy, psychosocial and community settings. You will ensure volunteers are well supported, appropriately trained and able to make a meaningful contribution, while working closely with clinical teams to maintain a consistent and effective approach across the organisation.
This is not a desk-based role. It is a visible, hands-on leadership position, working alongside teams and volunteers in practice, building relationships, supporting people day to day and understanding what is happening across services.
It’s an exciting time to be joining Pilgrims Hospices, with a clear focus on strengthening how we support our workforce and deliver high quality, person-centred care. This role offers the opportunity to make a real difference, both in the experience of patients and families, and in how we work across services.
We are looking for someone who brings clinical credibility and strong relational leadership skills, and who is confident working across teams, supporting others and leading through presence, judgement and practical involvement.
Job Purpose
To provide a physiotherapy service as part of a multi-disciplinary team, on a part-time basis
Key Working Relationships
Physiotherapists are self-employed contractors and report to the Clinical Lead.
Other key working relationships:
- Other physiotherapists within the team
- Other members of the services team
- Action for M.E. colleagues
Job Description
Key duties
- Respond to physiotherapy referrals
- Carry out assessments, provide advice and recommend interventions to manage the symptoms in patients with M.E./C.F.S. and related conditions, working with a whole person approach, and involving family/carers where appropriate
- Provide written reports for the person with M.E. and others involved in their care with consent of the patient
- Participate in clinical team meetings at least once a quarter (approximately 1 hour)
- Participate in quarterly physiotherapy team meetings (approximately 1 hour)
Key Tasks
- Arrange and undertake consultations in the most appropriate manner for the patient - remotely by either telephone, Zoom or email.
- Record consultation details (date, length of consultation, charge) on Action for M.E.’s internal tracker for invoicing purposes
- Consider choices and in collaboration with the person with M.E., agree attainable and realistic goals, however small, during assessment
- Offer a selection of gentle progressive interventions to facilitate an improvement in their quality of life
- Offer follow-up consultations with patients by phone, Zoom or email
- Raise any safeguarding concerns to appropriate colleagues.
Working Practices
- Seek to reduce fear associated with the illness and to create an environment for healing
- Offer clear and consistent information and advice to people with M.E. and their family/carers
- Work within Action for M.E. policies ensuring privacy and dignity.
Person Specification
Qualifications/Key requirements
- Must be registered HCPC
- Must be registered with Chartered Society of Physiotherapy or other professional body which can provide PLI
- Up to date professional indemnity insurance
- Safeguarding training to Level 3
- Eligible to work in the UK
Experience and Knowledge
May be varied but would typically include:
- Several years of post-graduate work experience in different aspects of the profession
- Familiarity with the NICE Guideline for the management of M.E. (2021)
- Experience in the management of long-term conditions
- Experience in the management of chronic pain and its impact on the quality of life
- Working in a multi-disciplinary team
Skills and Behaviours
- Excellent communication skills, in both active listening and careful word usage
- Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems
Attitudes
- Understanding that ME/CFS is a complex biomedical condition
- A desire to help people holistically to manage their ME/CFS
- A willingness to think outside established protocols
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.