Charity care calling manager jobs

The West Yorkshire Programme Manager will be responsible for the strategic and effective organisation of tutoring programmes delivered in primary, secondary and post-16 settings within West Yorkshire. You will be responsible for ensuring that our tuition programmes operate effectively and efficiently on a day-to-day basis. The West Yorkshire Programme Manager will lead a team and will share with schools, local authorities and multi-academic trusts the full range of Tutor Trust services, to further promote our work.

Job Responsibilities:

Strategic Partnerships & Stakeholder Engagement

• Act as the primary point of contact for senior leaders in schools, MATs, and the wider education sector across West Yorkshire.
• Secure and deliver presentations to school and college leaders to expand Tutor Trust’s network of partner institutions.
• Collaborate with the Strategic Operations Manager to develop and implement regional strategies for partnership growth.
• Promote Tutor Trust’s tuition services across the region and represent the organisation at stakeholder events.

 Programme Leadership & Delivery

• Lead tuition delivery across primary, secondary, and post-16 settings in West Yorkshire.
• Line manage the West Yorkshire Programme Coordinator and Programme Administrator to ensure effective project execution.
• Support the Strategic Operations Manager in guiding and developing the Programme Coordinator team.
• Deputise for the Strategic Operations Manager when required.

 Operational Oversight & Data Management

• Ensure accurate collection and reporting of impact data from tutors and partner institutions to support quality assurance, financial processes, and performance monitoring.
• Contribute to the development and tracking of tutoring targets and KPIs for internal and external reporting.
• Maintain accurate records on tuition progress using internal and external databases.
• Support internal communication systems to ensure timely and appropriate information sharing across teams and stakeholders.
• Manage the upload of Tuition Request Forms for West Yorkshire tuition assignments.

Safeguarding & Compliance

• Lead on monitoring and reporting all safeguarding concern processes, within your teams, ensuring all concerns are reported promptly to the Designated Safeguarding Lead or deputies, and helping to promote and foster a culture of vigilance and accountability across The Tutor Trust. 
• Take lead responsibility for monitoring safeguarding processes within your teams.

Tutor Recruitment & Development

• Support the recruitment and onboarding of tutors in collaboration with the recruitment team.
• Contribute to the training and development of new tutors, ensuring alignment with organisational standards.

 General Duties

• Assist with the planning and delivery of events for a range of stakeholders.
• Attend regular Partnership Operations team meetings led by the Programme Director.
• Undertake any other responsibilities commensurate with the role and grade.

 Person Specification

Strong candidates for this role will demonstrate a solid track record of performance, possess excellent IT and English skills, exhibit strong interpersonal and diplomatic abilities, and show initiative in their approach.

Skills

Leadership & Management

• The ability to lead, build and maintain successful teams and develop professional relationships.
• Demonstrated success in achieving targets and managing responsibilities effectively. 
• Strong business development skills to promote The Tutor Trust professionally. 

 Communication & Stakeholder Engagement

• Excellent written and verbal communication skills, with the ability to build rapport and engage effectively with internal and external stakeholders across all levels and sectors.
• Be able to write fluently, to think clearly and to grasp new concepts quickly.

Organisational & Time Management

• Proven experience in programme and project management.

• Strong organisational and time-management skills.
• The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard.

Technical Proficiency

• Strong proficiency in Microsoft 365 and general IT systems. 

• Experience with CRM (Salesforce preferable) and other software platforms (preferred). 

Sector Knowledge

• Knowledge of the education landscape in West Yorkshire (advantageous).

• Educated to degree level or equivalent relevant experience. 

Attributes

• Committed to safeguarding children and young people, and willing to undergo DBS clearance.
• Alignment with the goals, ethos, and mission of the Tutor Trust.
• Empathy for disadvantaged and vulnerable learners. 
• Enthusiastic and proactive in contributing to organisational growth and success.
• Demonstrates leadership through sound decision-making and effective prioritisation.
• Excellent time-management and attention to detail.
• Strong interpersonal skills and a collaborative working style.
• Willingness to work outside standard hours when required

Post Title: West Yorkshire Programme Manager

Responsible to: Strategic Operations Manager

Salary: £35,000 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

How to Apply

To apply, download an application form, an equality and diversity monitoring form and send your completed documents to the email provided on the website.

Job Role: Service Manager – MOTS & SHAP

Salary: £34,505 per year

Hours: 37.5 hours per week - The service operates Monday to Friday between 8:00am and 8:00pm, and weekends between 10:00am and 3:00pm. The Service Manager will be required to work a rota of shifts, typically including 8:00am to 4:00pm, 10:00am to 6:00pm and 12:00pm to 8:00pm, Monday to Friday, with some weekend working to support service coverage.

Contract type: Permanent

Location: Shepton Mallet

Additional information:

• • Participation in an on-call out-of-hours rota.
  • Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel).
  • Regular travel between services and partner organisations may be required.

About Alongside

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

About the Role

As Service Manager, you'll lead our MOTS (Mendip Off The Streets) & SHAP (Single Homelessness Accommodation Programme) services in Shepton Mallet, providing operational leadership and supporting teams to deliver high-quality, person-centred services for people experiencing homelessness and social exclusion.

You'll be responsible for managing day-to-day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you'll drive continuous service improvement and ensure positive outcomes for the people we support.

This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community.

What you'll be doing

• • Lead and manage local teams, providing effective supervision, support and performance management.
  • Oversee the delivery of high-quality, person-centred services that achieve positive outcomes for clients.
  • Ensure services meet contractual requirements, organisational standards, safeguarding responsibilities and agreed KPIs.
  • Build strong relationships with commissioners, partner agencies and local stakeholders to improve opportunities for clients.
  • Manage budgets, performance reporting and operational compliance across the service.
  • Drive continuous service improvements while promoting Alongside's values and a positive team culture.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.

You can view the full job description by clicking here.

What we're looking for

• • Experience managing teams within homelessness, housing, social care or a related support service.
  • Strong leadership, communication and people management skills, with the ability to motivate and develop others.
  • Experience managing service performance, budgets and achieving quality standards and contractual targets.
  • A commitment to delivering person-centred, trauma-informed support and building positive relationships with partners.
  • A full UK driving licence and access to your own vehicle, with flexibility to participate in the on-call rota.

There are many great reasons to join our team!

• • Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
  • 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service.
  • 30% staff discount at our charity shops.
  • A generous and competitive pension scheme.
  • Great opportunities for career development and free monthly training sessions from experienced facilitators.
  • Blue Light Card eligibility, offering discounts on thousands of brands.
  • A supportive culture where staff feedback is valued and regular supervisions are encouraged.
  • Reflective Practice sessions facilitated by external professionals.

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience.

We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats.

DBS Checks

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy.

Please note: We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.

Spear Stockton is a partnership between Spear and Stockton Parish Church!

The Spear Programme offers young people professionally recognised coaching, for free, to support them into sustainable work or education. They leave Spear equipped to thrive in work and life. For more information about the programme see the Work with us pack.

We're looking for a Centre Manager to work as part of the Stockton Parish Church team to oversee delivery of the Spear Programme.

Please see attached for full Job Specification 

About Spear Stockton

Stockton Parish Church (SPC) is an Anglican Church with an Evangelical Charismatic tradition in the centre of Stockton on Tees. SPC is a diverse worshiping community of around 200 people, a quarter of which are under 18. 

Their mission at SPC is: ‘for everyone to know who they are, whose they are, and the difference they are called to make in the world around them’. They launched a 5 year vision in January 2022 to see their worshiping community grow to 500 people and to plant 3 churches. As the 30th most deprived parish in the country, part of their vision is committed to the long-term transformation of Stockton, seeking the peace and prosperity of the town for generations to come. This is expressed through a number of initiatives and partnerships, including the development of the Spear Centre. Spear Stockton forms part of this wider strategy, supporting young people into work and education as a key contribution to the flourishing of the local community. 

Centre Manager Person Specification

• Passionate and committed to the vision, values, and purpose of SPC and Spear.
• Self aware and teachable with the ability to accept feedback and change working practices as a result.
• Experience in leading, motivating and developing others, including line management or informal leadership experience.
• Ability to use initiative to solve problems and make good decisions independently 
• Strong organisational skills, with the ability to manage workload, prioritise effectively and deliver outcomes against targets.
• Strong written and verbal communication skills
• Friendly, with the ability to build positive relationships and relate well to young people from a range of backgrounds

Key Information:

• Salary: from £27,088 - £31,691 
• Full- time or Part-time considered (29.6 hours per week, 4 days, Monday to Thursday)
• A relocation package may be available for the successful candidate, subject to 
  circumstances and agreement. 
• A DBS check will be requested in the event of a job offer
• The Spear Programme offers a rewarding opportunity to work with young people, but it requires a dedicated commitment. Due to the term-based nature of the programme (i.e. two consecutive 4-week programmes in autumn, spring and summer), we expect annual leave to be taken between, rather than during terms

Recruitment Process

Application Deadline: 14th September 

Informal Call

Short Administration Task

Assessment and Interview Day: Tuesday 29th September 

If you require any reasonable adjustments as part of the recruitment process please let us know.

When you click 'redirect to recruiter' you'll be re-directed to Stockon Parish Church's work with us page which will give you full details on how to apply and which forms to submit. 

Social entrepreneurs scaling their ventures face a specific set of challenges including income generation, hiring, governance, hard calls about growth and risk, all alongside scaling their social impact. We’re recruiting learning and enterprise development managers who’ve lived that journey themselves, to bring first-hand credibility and challenge directly to the entrepreneurs on our scale-up and scale-up-plus programmes.

You’ll hold ownership of SSE’s scale-up approach, shaping our learning content on strategy, profitability and the systems that hold a growing venture together – grounded in what actually works, not just what’s written down. Facilitation sits at the heart of this role. You’ll design and deliver learning programmes and group sessions for cohorts of entrepreneurs as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided).

We’re looking for people who’ve founded or led a VCSE with an annual turnover of £100,000 or more and held financial accountability such as statutory reporting to the Charity Commission and, where relevant, Companies House, reporting to a board or funders, and making hard calls about growth, income and risk.

You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to turn your experience into supporting social ventures to scale and create more impact in their communities and beyond

About Us

For over 21 years, The Pickering Cancer Drop-In Centre has offered free, holistic support to anyone in our community affected by cancer through complementary therapies, talking therapies, art, and our supportive community.

In 2025 alone, we had 1,911 individual visits and 1,021 therapy sessions - entirely through the dedication of our volunteer team. We are currently renovating our new centre, and we want to use it to reach further into our community than ever before. This is the first paid role in our history.

About the Role

As our first Executive Director, you will be the single point of accountability between our Board of Trustees and the day-to-day operation of the Centre - working alongside our (voluntary) Centre Manager and (voluntary) Volunteer Manager to support their roles, not duplicate them. You'll lead our strategy delivery, guide the charity's move into its new home, and oversee a service redesign informed by a fresh programme of visitor, volunteer and community research.

About You

You already know how to do this job - you've held a senior, accountable position in a charity or comparable organisation and can bring that experience from day one. You're confident reporting to a board of trustees, comfortable getting things done, and able to win the trust of a highly experienced, long-standing volunteer team through competence and credibility, not authority alone.

Key Activity Areas

• Financial management – budgeting, financial controls, and reporting to the Board and Treasurer

• Governance & best practice – supporting trustees to discharge their statutory duties; maintaining the policy suite and risk register

• HR & people leadership – supporting our entire volunteer and therapist team; communication is key to our volunteers

• Fundraising – write and lead on a fundraising strategy, implement new funding streams and be the ‘face of Pickering’ – local networking will be essential

• Change management – leading the transition to our new centre and evolving service model with care and consultation

• Compliance – safeguarding, health and safety, GDPR, and other regulatory requirements

Qualifications - Desirable

All the below are not necessary qualifications but would assist with this role:

• CIPD qualification, or equivalent hands-on HR experience

• A recognised governance qualification (e.g. Chartered Governance Institute) or completion of a charity leadership programme or similar

• Financial management experience – a qualification would be useful but not essential

• Safeguarding lead training

Experience and Competencies — Essential

• Senior leadership experience with genuine authority and accountability in a charity or comparable mission-led organisation

• A track record of reporting to and working with a board of trustees or non-executive directors

• A track record of leading organisational change, with evidence it was genuinely adopted

• Sound financial literacy - budgets, management accounts, financial controls, dealing with auditors

• Working knowledge of safeguarding, risk management and regulatory compliance

• Excellent written and verbal communication, including board-level reporting as well as the ability to speak in public

• Experience making a leadership role pay for itself, through income generation, cost savings, or both

• A genuine, demonstrable commitment to Pickering's mission

Experience and Competencies — Desirable

• Fundraising experience across grants, trusts, community fundraising and corporate partnerships

• Experience within the cancer support, wider healthcare, or hospice sector

• Lived experience of cancer, personally or through supporting someone close to you

• Experience leading a refresh of a brand or a rebrand, service redesign, or physical relocation of services

• Familiarity with Tunbridge Wells and the surrounding local community

Safeguarding

This role involves working with adults who may be vulnerable by virtue of serious illness. The successful candidate will be required to undergo an enhanced DBS check and satisfactory reference checks before appointment, and will act as, or oversee, the charity's designated safeguarding lead.

Equality, Diversity and Inclusion

Pickering is committed to equal opportunity for all and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. A copy of our Diversity, Equity and Inclusion policy is available on request.

How to Apply

Please apply by Sunday 6 September 2026. Interviews are expected to take place w/c 14 September 2026.

Marketing & PR Manager

About the role

This is a senior role working across the whole Charity, tasked with growing public awareness and support for Clatterbridge Cancer Charity. Leading on marketing, PR, brand and design, this role will manage relations with media, stakeholders, supporters and the wider public, creating and delivering engaging campaigns, generating support for the Charity, demonstrating impact and increasing income generation.

This is an exciting time to join the Charity as it moves to the next stage in its growth. As part of a busy and ambitious team, this role would suit an experienced, proactive and creative individual with a talent for storytelling and a knowledge of data-driven marketing.

You’ll have strong commercial knowledge, with the ability to apply this to the charity sector; adding value to our existing fundraising activities and impact reporting.   

Key responsibilities include:

· Create and deliver a comprehensive marketing & public relations strategy for the Charity to increase levels of awareness, reaching and engaging audiences.

· Build brand awareness, promote income generation and communicate activities and impact.

· Identify, create and maximise media, PR and marketing opportunities for the Charity to achieve strong positive coverage in print, broadcast and online media.

· Utilise the full mix of communications and marketing tools, including media and public relations, internal communications, brand marketing, advertising, campaigns, direct marketing, digital and social media and production of materials.

· Lead and give strategic marketing direction to the Charity team, taking responsibility for all marketing activities within the Charity to ensure consistent messaging.

· Identify and develop key relationships with journalists and influencers across a broad

range of media.

· Lead, manage and plan key Charity marketing and communications initiatives such as the annual Glow Green Night Walk and annual ball.

· Be responsible for brand management, ensuring consistency across all internal and external communications and adherence to brand and corporate identity guidelines.

· Oversee the design, production and dissemination of marketing and communications collateral as required, including annual reports and impact statements.

· Oversee the design and production of all printed materials for Charity events to ensure consistency of brand and messaging.

· Identify and manage outside agencies where necessary to add value to the role and produce, for example, video and photographic content.

· Report to the Chief Executive on impact and coverage.

· Manage crisis communications if necessary.

· Liaise with the Communications team of The Clatterbridge Cancer Charity NHS Foundation Trust to provide a joined-up comms and PR strategy for joint ventures.

· Manage staff within the Marketing and Individual Giving team.

About the Charity

Clatterbridge Cancer Charity is an independent charity, dedicated to supporting patients and research at The Clatterbridge Cancer Centre - one of the UK’s leading cancer hospitals.

It’s thanks to our supporters that we can achieve so much for people with cancer across Merseyside and Cheshire, which may not be possible through NHS funding alone.

This includes funding life-saving research to shape cancer care for generations to come, investing in leading technology that drives better outcomes for people with cancer, enhancing the patient environment to support health and wellbeing and enabling innovations in care for every patient, every day.

Hours: 37.5 hours per week

Location: Hybrid working with base office at The Spine Building, Paddington Village, Liverpool L7 3FA

Closing Date: 11 September 2026

Interview Date: 24 September 2026
Flexible / hybrid working available

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.

The role

As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change.  We want to multiply the gains already made to continue the transformation of the organisation. 

The focus of the role includes:

• Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
• Digital and data management, including data protection governance, data security and data management
• Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development

This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.

 About you

We are looking for a values-led manager who brings:

• Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
• Strong supplier-management skills
• Working understanding of cyber-security governance
• Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
• Ability to work at both management and practical implementation levels

You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.

All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.

About Picker

Picker is an Oxford-based charity with an international reputation for measuring and improving patient, service user and staff experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.

About the role

The Research Manager is responsible for the programme management of the NHS Staff Survey Programme, providing leadership across all aspects of programme development, delivery and continuous improvement. The post holder is accountable for maintaining high standards of quality and customer service, ensuring the needs of NHS England and programme stakeholders are met.

This is an exciting opportunity to work at the centre of a high-profile national programme and help shape the future direction of staff experience measurement across the NHS.

Skills and experience

We are looking for someone with:

• Significant experience of applied quantitative research, including survey design, research methods, data analysis and reporting.
• Experience of managing complex research or survey programmes involving multiple stakeholders, competing priorities and tight deadlines.
• Strong leadership and project management skills, including planning resources, monitoring progress and driving successful delivery.
• Excellent communication and relationship-building skills, with experience of working effectively with clients, partners and external stakeholders.
• Strong analytical and numerical skills, with the ability to interpret and communicate findings clearly to a range of audiences.
• A degree (or equivalent professional experience) in a relevant discipline.

Experience of healthcare, social care or charity-sector research, alongside knowledge of software such as SPSS, Qualtrics or ClickUp, would be advantageous.

If you're passionate about using research to improve health and care services and are looking for an opportunity to lead high-profile national survey programmes, we'd love to hear from you.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

*Please note, this is a night working role. 

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Tuesday 18th August at midnight

Interview date: Thursday 27th August at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed

Grace Eyre is one of the oldest and most innovative charities in the UK. We’re committed to supporting a range of people, including people with an acquired brain injury, physical disabilities, learning disability and autistic people.

Our mission is to provide good homes and pioneering support, connections and experiences led by Our Charter, where voice, choice, growth and happiness lead the way.

Are you an experienced social care leader who is passionate about high-quality, person-centred support?

We are excited to be recruiting a Scheme Manager for our brand-new specialist service in Hove. This unique development provides high-quality, long-term affordable housing for people living with acquired brain injuries and/or physical disabilities, supporting residents to live independently in a safe, accessible and welcoming community.

The scheme comprises 28 beautifully designed, fully accessible purpose-built apartments, each with its own private entrance and outdoor space or balcony. Residents will also benefit from our inviting communal areas, including a ground-floor community lounge, an additional shared space on the upper floor, and a stunning rooftop garden offering panoramic views across Hove. This is a fantastic opportunity to play a key role in shaping a vibrant new service and making a lasting difference to people’s lives.

In this varied and rewarding role, you will manage and support a staff team to provide safe, responsive and empowering services that promote independence, choice and wellbeing. You will lead from the front, model good practice and maintain high standards through supervision and quality monitoring.

You will work closely with housing providers, families, professionals and community groups organising  social events and activities and create a positive, vibrant living environment where people feel safe, connected and proud of where they live.

The successful candidate will have proven leadership skills, experience of managing services for people with complex needs, strong organisational skills and confidence using relevant IT systems. You will understand key social care legislation, including safeguarding and mental capacity, and be able to evidence quality and compliance in line with regulatory requirements.

An NVQ4/QCF5 in Leadership and Management, Registered Managers Award, or willingness to work towards the required qualification is essential.

If you are proactive, compassionate and committed to developing people and services, we would love to hear from you.

Equity, Diversity and Inclusion:

No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.

Staff benefits include:

• Enhanced holiday entitlement
• One paid celebration day a year
• Cost of living support package such as rental deposit scheme
• Cycle to work scheme
• Generous refer-a-friend scheme
• One paid volunteering day a year
• Free Blue Light Card
• Enhanced sick pay
• Enhanced employer pension contribution
• Enhanced death in service
• Employee Assistance
• Electric Car Scheme
• Training and development opportunities
• Flexible working opportunities.

We are also:

• A real living wage employer
• Accredited as a Disability Confident Leader
• Accredited as an Investors in People employer

We will handle any personal information you provide via this form in accordance with our privacy policy

Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.

You can also apply by completing an accessible application form. If you need one of these please request one.

The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives. 

Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard. 

The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.

Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work. 

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

We are Recruiting for a People and Culture Manager (Manchester-based) 

Role: People and Culture Manager 

Location: Manchester  

Starting Salary: £45,000 pro rata - 2 days in the office, 1 day remote (21 hours a week) 

Inclusive: Enhanced training and development package 

Staff benefits: We Belong supports the holistic development of staff, which includes subsidised wellbeing provision. Employees also have access to a community of changemakers. 

Plus 3% auto-enrolment pension contribution, in line with government criteria. 

We Belong is a migrant youth-led charity fighting for equal and fair treatment of young migrants in the UK. Candidates with lived experience are welcome, as are those with a passion for social justice. You'll be joining an award-winning team dedicated to creating change for young migrants aged 16–25. 

The People and Culture Manager is responsible for overseeing and strengthening the organisation's people function, ensuring that staff are well-supported, processes are legally compliant, and that workplace culture reflects We Belong's values of lived experience, empowerment and inclusivity. The role requires both professional HR expertise and an understanding of how trauma, lived experience, and care considerations should inform organisational policies and staff management. 

Key Responsibilities 

• HR Strategy & Compliance develop policies, ensure legal compliance, report to CEO and Board 

• Recruitment & Development lead inclusive hiring, onboarding, appraisals and workforce planning 

• Staff Welfare champion wellbeing through a trauma-informed, lived-experience approach 

• Employee Relations support managers on performance, disciplinary and conflict resolution 

• HR Systems maintain accurate staff records, ensure data protection and streamline reporting 

Essential CIPD Level 5+, proven HR management experience (charity or lived-experience-led organisation preferred), strong employment law knowledge, trauma-informed practice understanding, and excellent communication skills. 

Desirable Experience in health, social care or community settings; knowledge of safeguarding frameworks; organisational change experience. Ability to handle sensitive and confidential matters with discretion. 

Applications open: w/c 31st July 2026 

Closing date for applications: Friday 21st August2026

Interviews: w/c 7th and 14th September 2026.

St Joseph’s Hospice has a brilliant vacancy for a Specialist Palliative Care Physician at either Consultant or Lead Consultant level, dependent on experience. This is a fantastic opportunity to make a significant difference to the palliative and end-of-life care experiences of our wonderfully diverse and extensive local communities. You will influence the shape of palliative medicine and hospice care in one of the oldest and largest hospices in England.

Hours: 40 plus on-call work, with 10 programmed activities + on-call rota.

About you

You will need:

• Full GMC registration with Licence to Practice and entry on the GMC Specialist Register in Palliative Medicine or eligibility for entry within six months of interview
• Experience of specialist palliative and end-of-life care at Consultant level or senior training level
• MRCP (UK) or equivalent Royal College qualification
• Experience working within multidisciplinary teams
• Experience of teaching and supporting healthcare professionals

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity-awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services – delivered at home, in our in-patient unit, and through out-patient clinics – are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything we do. We work to ensure that everyone receives the support they need with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

• 27 days’ holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket loan
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
• Santander Cycles discount and cycle-to-work scheme
• Health cash plan and access to EAP services

Join the St Joseph’s team and find out more!

For further information and to apply, please visit our website via the Apply button.

Closing date: 21st August 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.