Charity volunteer roles

Could you look after the finances for the local SSAFA service in your area? You don’t need a military background, just some basic I.T and finance skills. If so, this could be the role for you.

What is a Branch Treasurer?

There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each branch has a treasurer overseeing the divisions that, in turn each have a treasurer of their own. This is a key role involving financial planning and financial administration.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

One of the key ways we help people is by tapping into various sources of funding on their behalf. Monitoring and reconciling this flow of funding into and out of SSAFA accounts is important to ensure clients receive timely support and we are able to account for all charitable funds in our care.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. This flexible role involves using our on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year.

What would you be doing?

· Maintaining and reconciling local bank accounts and recording transactions

· Supporting divisions to manage their local finances.

· Making and recording all authorised payments

· Preparing year end accounts and financial statements including arranging an independent review

· Working with the branch secretary, advise on a local fundraising programme to cover branch running costs.

· Identify and manage the return of any surplus monies from grants as appropriate.

· Providing reports to the branch committee and to SSAFA’s Central Office

· Maintaining accurate records using our on-line finance management system

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.

· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

· Gain experience of holding a responsible role in a well-respected charity

· Use your skills, knowledge, and life experience to benefit others.

· Support and friendship from your local SSAFA branch and the wider SSAFA community

· Experience, training and skills that you can highlight on your CV and in job interviews.

· Reimbursement of out-of-pocket expenses

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role – treasurers webinar (with some pre-course learning), and financial management system training.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.

· Support from the branch Chair and the Finance team based as our central office.

· Access to a range of e-learning courses

· Support from the Volunteer Support Manager and the Volunteer Support Team based at our central office.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable people with some experience of financial administration

· Good written and spoken English.

· Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.

· Ability to send and receive emails – you will receive your own SSAFA email address.

· Willingness to use our on-line banking and on-line finance management system (this is covered in training)

· Reliable attitude: contact volunteers promptly, keep appointments etc.

· Ability to maintain confidentiality and keep information safely.

· Access to public transport or a car to gravel to meetings etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Join the Board of an organisation working in partnership with people with learning disabilities to support them to achieve the life they want.

Applications close Monday 15th September.

Location: Hapstead Village, Buckfastleigh TQ11 0JN

About us

In the rolling countryside on the outskirts of Dartmoor National Park, something special is happening at Camphill Devon Community. At our Hapstead Village, six carefully designed houses provide more than just registered residential accommodation – they create a vibrant, supportive home where adults with learning disabilities and autism don’t simply live, but truly thrive.

Our reach extends beyond Hapstead into the wider communities of Teignbridge and South Hams, where we provide supported living services that honour each person’s individual journey toward independence and fulfilment. This isn’t about fitting people into predetermined boxes; it’s about crafting person-centred approaches that recognise the unique gifts, dreams, and aspirations that each resident brings to our community.

What makes Camphill Devon truly distinctive is our unwavering belief that everyone has something valuable to contribute. We’ve fostered an environment where people don’t just receive support – they give it too, creating mutual care and respect that defines Camphill Communities across the globe. It’s a place where active, fulfilling lives aren’t just possible; they’re the natural outcome of thoughtful, compassionate community living.

About the roles

As we look toward the future, we’re seeking two new Trustees to join our Board and help steer our strategic direction. We’re looking for engaged individuals who can both challenge our thinking and provide support. You’ll be someone who appreciates the delicate balance between holding us accountable to our mission while championing the innovative work we do every day.

Who we are looking for

The expertise we’re seeking speaks to the heart of what makes our community work. We are looking for someone whose professional journey has taken them across adult social care and health. You’ll bring that invaluable perspective that comes from navigating CQC regulations and championing person-centred service delivery in real-world settings. Your experience will help us maintain the highest standards while staying true to our community ethos. Whether you’ve worked within charities, regulated care environments, or supported living services, your insight into the sector and best practices will prove invaluable as we continue to evolve and grow.

Our second trustee search focuses on the people who make everything possible – our dedicated team. We’re looking for an HR professional who can help us navigate the complexities of sustaining a workplace that is deeply values-driven. Your expertise in staff engagement, organisational culture and employment law will be key as we support our workforce in delivering life-changing care. You’ll understand how to balance regulatory requirements with the kind of supportive, inclusive environment where our staff and volunteers can flourish alongside the people they support.

What unites both roles is a shared commitment to the Camphill ethos and a willingness to engage meaningfully in governance. We need strategic thinkers who can offer critical insight while supporting our executive leadership. You’ll be someone who sees the bigger picture, understands the challenges facing adult social care, and believes passionately in the rights, independence, and wellbeing of adults with learning disabilities.

These roles offer the opportunity to contribute to something that extends far beyond policy and procedure. You’ll be helping to nurture a community where every person’s dignity is respected, where individual needs aren’t just acknowledged but celebrated, and where the concept of inclusive living becomes a lived reality rather than an aspiration.

Time commitment:

With quarterly board meetings, committee work, our annual strategy away day, regular engagement with our dedicated team, occasional community visits, and the thoughtful preparation these responsibilities need, you can expect to invest approximately the equivalent of up to a day a month.

We’re committed to diversity and inclusion, and we particularly welcome applications from those with lived experience of disability or professional experience in learning disability support. If you’re ready to help write the next chapter of Camphill Devon’s story and bring either deep health and social care expertise or HR excellence to our mission, we’d love to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close Monday 15th September.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:

• Leader, Mondays (5pm - 7pm)
• Mentor, Mondays (5pm - 7pm)
• Leader, Thursdays (5pm - 7pm)
• Mentor, Thursdays (5pm - 7pm)
• Mentor, Fridays (7pm - 10pm)
• Leader, Saturdays (TBC*)
• Mentor, Saturdays (TBC*)
• Leader, Sundays (5pm - 7pm)

*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

Could you help SSAFA reach more supporters and raise greater awareness of our services through the magic of social media and digital marketing? You don’t need a military background, just some basic digital skills, the ability to get on with a wide range of people and good written English. If you have I.T or digital marketing experience, that would be great but not essential. We’d love you to get in touch to find out more.

What is a Digital Marketing Volunteer?

There are SSAFA branches and service committees throughout the UK and overseas. We use local microsites and social media to raise awareness of our services, raise funds and find new volunteers. Digital Marketing volunteers help us maximise our message, keep content up to date and increase traffic to our sites.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Our clients, volunteers and supporters come from all backgrounds and age groups and want to engage with us in different ways too. To offer the best possible service we need to provide seamless communication, consistent messages, and accurate information. We’d love to hear from you if think you could help us grow our on-line presence.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home.

The role would suit someone looking for a flexible volunteering opportunity as times and days could fit in around work and other commitments to suit you.

What would you be doing?

• As part of a team of volunteers, maintain branch microsites and social media feeds.
• Look at ways to increase traffic to microsites and improve SSAFA’s digital brand.
• Keep content current and accurate.
• Support and maintain the SSAFA brand by consistently using our brand guidelines and tone of voice.
• Working with the digital marketing team, interpret analytical data to develop local communication plans.
• Working with local SSAFA branches, build social media channels and integrate on-line and off-line activity to best effect.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Be a part of our motivated and enthusiastic team.
• Experience, training and skills from a national charity that you can highlight on your CV and in job interviews.
• Use your skills, knowledge, and experience to benefit the Armed Forces, veterans and their families.
• Develop contacts, skills and opportunities working with influential people and organisations.
• Improve and develop your digital skills, useful in all aspects of your life.
• Support and friendship in your local area and the wider SSAFA community
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Support from our Digital Marketing team based at SSAFA Central Office.
• Training on our web platform
• Access to analytical tools and our digital marketing tool kit
• Induction covering all the aspects of SSAFAs services and the difference we can make to people’s lives.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people, possibly with some experience of digital marketing/ IT or social media
• Ability to write in English to a good standard.
• Ability to be respectful and non-judgemental with clients, supporters, volunteers, other agencies, and staff.
• Understanding of how social media can be used to engage and influence.
• Ability to use social media applications including adding and editing content.
• Basic understanding of website maintenance, training will be provided.
• Basic understanding of digital analytical tools, training will be provided.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a disclosure check required? No

Could you help SSAFA reach more supporters and raise greater awareness of our services through the magic of social media and digital marketing? You don’t need a military background, just some basic digital skills, the ability to get on with a wide range of people and good written English. If you have I.T or digital marketing experience, that would be great but not essential. We’d love you to get in touch to find out more.

What is a Digital Marketing Volunteer?

There are SSAFA branches and service committees throughout the UK and overseas. We use local microsites and social media to raise awareness of our services, raise funds and find new volunteers. Digital Marketing volunteers help us maximise our message, keep content up to date and increase traffic to our sites.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Our clients, volunteers and supporters come from all backgrounds and age groups and want to engage with us in different ways too. To offer the best possible service we need to provide seamless communication, consistent messages, and accurate information. We’d love to hear from you if think you could help us grow our on-line presence.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home.

The role would suit someone looking for a flexible volunteering opportunity as times and days could fit in around work and other commitments to suit you.

What would you be doing?

• As part of a team of volunteers, maintain branch microsites and social media feeds.
• Look at ways to increase traffic to microsites and improve SSAFA’s digital brand.
• Keep content current and accurate.
• Support and maintain the SSAFA brand by consistently using our brand guidelines and tone of voice.
• Working with the digital marketing team, interpret analytical data to develop local communication plans.
• Working with local SSAFA branches, build social media channels and integrate on-line and off-line activity to best effect.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Be a part of our motivated and enthusiastic team.
• Experience, training and skills from a national charity that you can highlight on your CV and in job interviews.
• Use your skills, knowledge, and experience to benefit the Armed Forces, veterans and their families.
• Develop contacts, skills and opportunities working with influential people and organisations.
• Improve and develop your digital skills, useful in all aspects of your life.
• Support and friendship in your local area and the wider SSAFA community
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Support from our Digital Marketing team based at SSAFA Central Office.
• Training on our web platform
• Access to analytical tools and our digital marketing tool kit
• Induction covering all the aspects of SSAFAs services and the difference we can make to people’s lives.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people, possibly with some experience of digital marketing/ IT or social media
• Ability to write in English to a good standard.
• Ability to be respectful and non-judgemental with clients, supporters, volunteers, other agencies, and staff.
• Understanding of how social media can be used to engage and influence.
• Ability to use social media applications including adding and editing content.
• Basic understanding of website maintenance, training will be provided.
• Basic understanding of digital analytical tools, training will be provided.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a disclosure check required? No

Enriching lives and creating bright futures for all, Derby College Group is looking for a Chair of Finance & Resources and a new Governor with audit expertise to help push forward this critical agenda.

Applications close: 9 a.m. Monday 1st September 2025

Location: Derby

Time commitment: 5 board meetings per year

About Derby College Group

Derby College Group (DCG) is the 18th largest college in the country, supporting 54% of learners in Derby City and its surrounding area. The vision of Derby College Group (DCG) is to create world-class, accessible education opportunities that enrich lives and make bright futures a reality for all. DCG is committed to providing educational excellence, championing social mobility and driving economic prosperity.

DCG delivers high-quality academic, vocational and technical education that empowers people to achieve their ambitions while providing employers across the Midlands and beyond with the talented workforce of tomorrow.

Through a dynamic and responsive curriculum, it predicts and serves the needs of its business and civic communities. Students of all ages and backgrounds are prepared for positive destinations in the next stage of their lives, whether that be further study, the world of work, entrepreneurship or independent living. They leave DCG ready to contribute to society as responsible citizens.

The Group’s portfolio of educational programmes and skills solutions is underpinned by thriving partnerships with employers, shaped by comprehensive market intelligence and informed by liaison with key stakeholders such as the East Midlands Combined Authority.

A truly diverse organisation, the Group comprises four Colleges – the Roundhouse, the Joseph Wright Centre, Broomfield Hall, and the Community College, Ilkeston. Every year it caters for thousands of learners spanning post-16 students pursuing academic and technical pathways, apprentices at all levels, higher education students, and adults seeking career progression, upskilling and reskilling.

About the roles

Being a Governor in the FE sector is like no other voluntary role.  At Derby College Group, you will be a member of the Board of Corporation led by our Chair, Andrew Cochrane, contributing to the overall responsibilities of the Board, which include:

• The preservation and development of the educational character and mission of the Group and oversight of its activities:
• Setting and communicating the Group’s strategy and goals.
• Exercising effective control to ensure that funds and assets are protected, the organisation remains solvent and legal obligations are met.
• Holding executive leaders to account for the educational performance and quality of the college and for the performance of staff.

The DCG Corporation structure consists of five Board meetings per year with all Governors attending and a number of specific committees, including Curriculum Performance, Audit, Finance & Resources and Strategy & Curriculum Planning, feeding into the main Board.

Who we are looking for

Chair of Finance & Resources Committee

We welcome applications from qualified financial leaders, someone who understands technical accounting, and has the ability to monitor financial performance to ensure financial stability. Candidates may have gained their professional experience from a range of settings, including education, the public sector, charities, and other corporate entities.

Given the committee leadership nature of this role, we anticipate that candidates will have previous experience sitting on or reporting to a Board, which will provide them with the skills and understanding of the expectations, processes, and procedures that come with leading a committee.

You will attend all board meetings and lead the Finance & Resources Committee that meets five times over the academic year, along with building a trusted professional relationship with our Chief Financial Officer, Jo Clifford.

Governor – Audit

As a member of the Corporation and Audit Committee, you will attend all Board meetings as well as the Audit Committee meetings.

For this role, we are seeking someone ideally with a regulatory background, an active interest in further education, and someone with strategic awareness experience and understanding, as well as critical reasoning skills and the ability to engage in board-level discussions and decision-making.

Most importantly, you will be passionate about the power of education at all stages in life and will have an understanding of the area, both the City of Derby and the wider East Midlands.

You will also be a team player and a critical thinker, using these skills to work closely with other Governors to continue to drive forward the success of the College for students and the City of Derby.

Peridot Partners and Derby College Group are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidates will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 1st September 2025.

Could you help SSAFA reach more supporters and raise greater awareness of our services through the magic of social media and digital marketing? You don’t need a military background, just some basic digital skills, the ability to get on with a wide range of people and good written English. If you have I.T or digital marketing experience, that would be great but not essential. We’d love you to get in touch to find out more.

What is a Digital Marketing Volunteer?

There are SSAFA branches and service committees throughout the UK and overseas. We use local microsites and social media to raise awareness of our services, raise funds and find new volunteers. Digital Marketing volunteers help us maximise our message, keep content up to date and increase traffic to our sites.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Our clients, volunteers and supporters come from all backgrounds and age groups and want to engage with us in different ways too. To offer the best possible service we need to provide seamless communication, consistent messages, and accurate information. We’d love to hear from you if think you could help us grow our on-line presence.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home.

The role would suit someone looking for a flexible volunteering opportunity as times and days could fit in around work and other commitments to suit you.

What would you be doing?

• As part of a team of volunteers, maintain branch microsites and social media feeds.
• Look at ways to increase traffic to microsites and improve SSAFA’s digital brand.
• Keep content current and accurate.
• Support and maintain the SSAFA brand by consistently using our brand guidelines and tone of voice.
• Working with the digital marketing team, interpret analytical data to develop local communication plans.
• Working with local SSAFA branches, build social media channels and integrate on-line and off-line activity to best effect.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Be a part of our motivated and enthusiastic team.
• Experience, training and skills from a national charity that you can highlight on your CV and in job interviews.
• Use your skills, knowledge, and experience to benefit the Armed Forces, veterans and their families.
• Develop contacts, skills and opportunities working with influential people and organisations.
• Improve and develop your digital skills, useful in all aspects of your life.
• Support and friendship in your local area and the wider SSAFA community
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Support from our Digital Marketing team based at SSAFA Central Office.
• Training on our web platform
• Access to analytical tools and our digital marketing tool kit
• Induction covering all the aspects of SSAFAs services and the difference we can make to people’s lives.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people, possibly with some experience of digital marketing/ IT or social media
• Ability to write in English to a good standard.
• Ability to be respectful and non-judgemental with clients, supporters, volunteers, other agencies, and staff.
• Understanding of how social media can be used to engage and influence.
• Ability to use social media applications including adding and editing content.
• Basic understanding of website maintenance, training will be provided.
• Basic understanding of digital analytical tools, training will be provided.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a disclosure check required? No

Help us create life-changing opportunities for young people with additional support needs (SEND). 

At The Usual Place in Dumfries, we are more than a café; we are a unique skills academy where the potential of young people with learning disabilities is nurtured, confidence is built, futures are shaped, and an inclusive workforce is created. We have proved time and time again that when young people are given the right support, they don’t just participate in their communities—they enrich them.

Our mission is simple yet life-changing and we are guided by our values where everyone is of equal worth, everyone can contribute, and everyone should be treated with dignity and respect. The Usual Place/Inspired Community Enterprise Trust is a registered charity in Scotland (SC050602), and a company limited by guarantee (SC412597).

This year marks 10 years since The Usual Place first opened, responding directly to young people with additional support needs who asked for opportunities to learn, work, and be part of something meaningful. In that time, we have supported thousands of young people, many of whom would have otherwise been marginalised and unseen.

The Commitment

The Trustee Board generally meets every 6 weeks on a hybrid basis (usually 2 hours per meeting) and there is an expectation that trustees will also take opportunities throughout their term to get involved, join a subcommittee, attend events and meet the young people in the Café.

Applicants

We value the diversity of opinion, thought and experience that a new board member can bring. We welcome applicants that reflect the community we serve and who share our values and aspirations for young people.

The role may appeal to someone wishing to volunteer as a trustee for the first time, or to an experienced trustee seeking a new challenge. We are especially keen to hear from candidates with experience in marketing/communications digital skills, fundraising or general business/finance knowledge.

A full induction will be provided including training in safeguarding and governance. As a third sector trustee appointment, the post is unremunerated.

A PVG is required for this post as it is considered a regulated role.

Inspired Community Enterprise Trust (The Usual Place) is a company limited by guarantee. Co No SC41259 Char Reg No SC050602.

How to apply:

If you wish to have an initial, exploratory conversation please contact Amy Wright, Chair of The Board, please use the email for applications.

Closing Date for Applications Monday 8th September 2025 at 12 noon

Interviews Week of 15th September 2025

If you wish to apply, please send a cover letter explaining why you want to become a Trustee and what you think you can

offer to The Usual Place, together with your CV . Please also send a

completed ICET Equalities Monitoring Form which you can download, together with further information at our website.

We will be in touch soon afterwards to discuss your application.

We are a Disability Confident Leader, flexible throughout the recruitment process, welcoming the opportunity to discuss alternative application methods and interview formats with you.

We are committed to fair work practices and are a Living Wage employer.Trustee Job Description

We' re seeking three passionate Trustees to join our Board to expand the range of our expertise and play a pivotal role in shaping the future of Inspired Community Enterprise Trust - The Usual Place.

As a Trustee, You Will:

• Set the Vision: Define our strategic direction and ensure our ethos shines through, ensuring good governance is applied
• Drive Excellence: Hold management accountable for performance and financial stewardship.
• Amplify Voices: Ensure the perspectives of young people and their community are heard.
• Secure Sustainability: Contribute to long-term financial planning and responsible resource management.

Why Join Us?

• Make a Real Impact: Contribute to the lives of young people and your community.
• Develop Your Skills: Gain valuable board-level experience and enhance your leadership abilities.
• Be Part of a Visionary Team: Collaborate with passionate individuals dedicated to ensuring that the young people are given the support they deserve.
• Comprehensive Support and Training: We will support you at every stage.

What We're Looking For:

• Individuals who share our commitment to the wellbeing and development of young people with additional support needs.
• Value driven individuals who instinctively understand our social impact, demonstrate and embrace our core values and can apply them consistently in both governance and professional practice.
• Strategic thinkers with sound judgment and a collaborative spirit.
• Professionals with expertise and acumen in areas such as digital marketing and/or fundraising or general business/finance experience.
• An ability to bring the work of ICET into wider relevant networks would be desirable.
• A desire to make a difference.

Time Commitment:

The Trustee Board generally meets every 6 weeks on a hybrid basis and there is an expectation that trustees will also take opportunities throughout their term to get involved, join a subcommittee, attend events and meet the young people in the Café

A full induction will be provided including training in safeguarding and governance. As a third sector trustee appointment, the post is unremunerated.

A PVG is required for this post as it is considered a Regulated Role.

Lead the Board of the national charity dedicated to supporting disabled children, young people and their families.

Applications for this role close Monday 8th September.

Who we are

Kids is on a mission to create a world where all kinds of kids have all kinds of opportunities.

Founded in 1970, we have grown into a national organisation supporting over 22,000 children, young people and families each year across England.

We are on an ambitious journey to reach at least 120,000 disabled children, young people and their families each year by 2027. Our vision is bold yet achievable: a society where disabled children, young people and their families enjoy equal rights and opportunities.

When the world places barriers in the path of disabled children and young people, Kids speaks up. We believe that every child deserves the opportunity to play, learn, grow and thrive. Our work spans from early years support to young adulthood through services such as:

• inclusive playschemes
• adventure playgrounds
• youth groups
• parent support
• mediation services
• emotional wellbeing programmes

We are currently in the fourth year of our ambitious five-year strategy focused on four bold goals: Support (delivering impactful, sustainable services), Innovate (designing new models to transform lives), Speak Up (empowering young people to be agents of change), and Sustain (building the financial and structural strength to grow). As we look toward creating a new five-year strategic plan, we seek a Chair to guide and join our Board in our ambitious work.

About the role

We are seeking an exceptional leader to join our committed Board of Trustees as we enter a pivotal phase of our strategy. This role offers the opportunity to shape the future of an organisation that changes lives every day.

Our Chair will lead our Board to support our growth, impact, innovation and systemic reform ambitions, all in partnership with the disabled children, young people and families that we support. The Chair will collaborate closely with our Chief Executive and develop relationships with incoming and existing Trustees, balancing respectful and constructive dialogue that blends challenge and support.

As Chair, you will provide strategic oversight, ensuring all Trustees and the Chief Executive share a clear sense of purpose and that our strategic objectives align with Kids’ vision and mission. You will lead effective governance, ensuring Board meetings achieve clear

outcomes and focus on key strategic issues. Your leadership will drive continual Board development, facilitate collaboration between our executive leadership team and Trustees, and represent the organisation to stakeholders while developing positive relationships across our community.

Who we are looking for

We seek a Chair with a genuine interest, passion and fluency in our sector. It would be helpful if our Chair could bring lived experience of disability, directly or through association. You will bring significant Board-level experience with an understanding of key governance requirements for Trustees, ideally with experience in supporting organisational change and growth.

Your experience operating at a senior executive level in the charitable, public, or private sector will be complemented by your commitment to our vision, values, and purpose, ensuring these remain front of mind in decision-making. You will demonstrate an exceptional ability to steward involvement and mutual respect, actively ensuring every voice is heard and valued.

The successful candidate will lead dynamic and constructive conversations with skill and tact, building respectful relationships with Trustees, the Chief Executive, executive leadership team and wider stakeholders. Your diplomatic and empathetic communication style will enable you to engage meaningfully with people from diverse backgrounds, while your networking skills will benefit our advocacy and partnership work.

The ideal candidate will demonstrate excellent interpersonal skills with a natural ability to build relationships. We seek a leader committed to equity, diversity and inclusion, ensuring these principles guide all our work.

Most importantly, you will share our genuine passion for supporting disabled children, young people and their families, with a heartfelt commitment to creating a more inclusive society where all children can thrive.

Time Commitment:

The regular commitments include Board meetings, which are held four times a year in London in person, with an annual strategy away day every year. Our sub-committees typically meet online up to four times per year. Additional meetings with the Chief Executive and senior team will be required as needed, along with representing us at external events and meetings.

The overall time investment amounts to the equivalent of two to three days per month. Preparation time for meetings and decision-making is essential, with occasional visits to our services across England and representation at external events as appropriate.

We are committed to making reasonable adjustments to ensure this role is accessible.

If you are inspired to lead positive change for disabled children, young people and their families, we would love to hear from you. This role offers the opportunity to be part of something transformative, working alongside a dedicated team that believes in doing, not just discussing.

We particularly welcome applications from people with lived experience of disability, those from underrepresented communities, and individuals who reflect the diversity of the families and children we serve. We are committed to making our recruitment process accessible.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close Monday 8th September.

Position Overview

We are excited to offer an excellent opportunity for an entry level development professional who is interested in gaining skills in operations and administration areas, to join SEED Madagascar (SEED) as our Operations and Administration Officer. 

SEED Madagascar is a UK charity dedicated to creating long-term, sustainable change in partnership with communities in the southeast of Madagascar. We integrate high-quality community health, WASH, education, rural livelihoods and conservation programmes, while contributing to international best practices through research and publications.

This role is an office-based role within a team of national and international staff with occasional support in the field to our Conservation Research Team. This post is at the heart of our mission, and the diversity of activities undertaken will provide  wide-ranging experience for an early career development professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development.

This position is ideal for someone who is passionate about providing a wide range of support to SEED’s team including providing high quality administrative support across the policies and procedures, managing the recruitment of international staff, leading on onboarding for incoming staff and our marketing and support of our short-term conservation programme volunteers.

Title: Operational Support Intern - change of title and responsibilities to Operational Support Junior Officer subject to passing 3-month probationary review.

Location: Fort Dauphin, Madagascar

Commitment: 12 months; Monday to Friday (35 hours a week)

Salary: Voluntary for 12 months, with stipend of 800,000 MGA per month towards accommodation and a contribution of £650 towards insurance

Duties and Responsibilities:

1. Provide pre-departure logistical support and advice with visas, hotels, flights, accommodation, medication etc to new international staff and short-term conservation volunteers

2. Lead on supporting international staff during their initial time with SEED including arrival, orientation, social inclusion, cultural understanding, housing and integration into the SEED team 

3. Provide pastoral care, working with line managers to ensure that new and existing international staff and volunteers’ wellbeing is supported 

4. Support the Conservation team in Sainte Luce on providing orientations and pastoral care of volunteers when required

5. Support the Communications team with advertising the volunteer programme and helping volunteers to increase their fundraising efforts

6. Support on creating, editing and writing website content and resources to ensure organisational and project information is up-to-date

7. Support on the recruitment of international staff, including the advertisement of vacancies

8. Assist in the preparation of reports for internal and external audiences including Annual Reports and Malagasy Ministry reports

9. Work with the Director of Operations and Programmes, and the International Operations Manager in developing, updating and implementing organisational databases, systems, policies and procedures across the NGO

10. Oversee the training schedule for international staff and work alongside national and international staff to increase their skills and capacity, providing mentoring or training where appropriate

11. Work alongside the IT Officer to provide basic IT and equipment management support 

12. Support with the writing of minutes and note taking across the organisation

13. Support project teams where required to develop systems to manage donor compliance, or support with financial or administrative reporting requirements

14. Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anti-corruption, and undertake continual training to ensure these are always promoted

15. Assist with administration tasks and any other tasks required by the International Operations Manager or Director of Programmes and Operations in line with the tasks of the post

Required Skills & Experience/Person Specification 

• Hold an undergraduate degree in or relating to Business or Development or be able to demonstrate a passion for this area

• Be able to work independently and be proactively

• Have good all round computing skills and experience in Microsoft Office 

• Have previous experience working to deadlines and have ability to successfully manage their time

• Communicate clearly and engagingly in written English across a range of media forms

• Communicate verbally to encompass the range of cultures you will be working with

• To have a good level of written English and be able to proofread documents to a high standard

• To have a curious mind and a patient, problem solving attitude

• Ideally have previous experience living, working or travelling in a developing country, though is not essential

• Be fluent in English. A working knowledge of French is desirable but not essential

• Be capable and comfortable adapting to life in a least developed country with sometimes basic living conditions

• Be comfortable with campsite conditions whilst supporting the team in the field for days at a time

• Be able to work and socialise within a small group of people and to be respectful and take personal responsibility for maintaining a good reputation for the NGO in the community

• Be able to adjust to life in another culture and a foreign language and be able to always work with cultural sensitivity

• Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED to protect both their safety and the reputation of the NGO.

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident.

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 45 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

Our next training groups are:

Tues 16th Sept = Please note different day

Wed 24th Sept

Weds 1st Oct

Weds 8th Oct

Wed 15th Oct 

 10am - 2pm 

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

Oily Cart are looking for new Trustees and a Chair to join our Board, to champion, support and guide us on our mission to create ambitious and high-quality Sensory Theatre that all babies, children and young people can enjoy.

We recruit our board members for their specialist skills and knowledge. We value all kinds of knowledge, which you could have gained through your work or personal life. We welcome Deaf, disabled and / or neurodivergent applicants, those with lived experiences of disability (such as a parent, carer or sibling of a disabled person), those from the global majority and people of all genders. This is an unpaid, voluntary role, but our Access Officer (and access budget) will help to make our meetings accessible, and cover out-of-pocket expenses. We are particularly keen to hear from people who have the following skills or knowledge areas. These could have been gained through your work or your personal life:

• A new Chair of our board (we are open to co-Chair models).
• People who work in the theatre industry.
• People with experience of commercial theatre and / or live events.
• People with experience of fundraising and / or who can open up useful connections for Oily Cart.

You don’t need to have been on boards before to apply. What’s most important is being passionate about everyone’s right to creativity and cultural experiences.

Could you help SSAFA reach more supporters and raise greater awareness of our services through the magic of social media and digital marketing? You don’t need a military background, just some basic digital skills, the ability to get on with a wide range of people and good written English. If you have I.T or digital marketing experience, that would be great but not essential. We’d love you to get in touch to find out more.

What is a Digital Marketing Volunteer?

There are SSAFA branches and service committees throughout the UK and overseas. We use local microsites and social media to raise awareness of our services, raise funds and find new volunteers. Digital Marketing volunteers help us maximise our message, keep content up to date and increase traffic to our sites.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Our clients, volunteers and supporters come from all backgrounds and age groups and want to engage with us in different ways too. To offer the best possible service we need to provide seamless communication, consistent messages, and accurate information. We’d love to hear from you if think you could help us grow our on-line presence.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home.

The role would suit someone looking for a flexible volunteering opportunity as times and days could fit in around work and other commitments to suit you.

What would you be doing?

• As part of a team of volunteers, maintain branch microsites and social media feeds.
• Look at ways to increase traffic to microsites and improve SSAFA’s digital brand.
• Keep content current and accurate.
• Support and maintain the SSAFA brand by consistently using our brand guidelines and tone of voice.
• Working with the digital marketing team, interpret analytical data to develop local communication plans.
• Working with local SSAFA branches, build social media channels and integrate on-line and off-line activity to best effect.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Be a part of our motivated and enthusiastic team.
• Experience, training and skills from a national charity that you can highlight on your CV and in job interviews.
• Use your skills, knowledge, and experience to benefit the Armed Forces, veterans and their families.
• Develop contacts, skills and opportunities working with influential people and organisations.
• Improve and develop your digital skills, useful in all aspects of your life.
• Support and friendship in your local area and the wider SSAFA community
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Support from our Digital Marketing team based at SSAFA Central Office.
• Training on our web platform
• Access to analytical tools and our digital marketing tool kit
• Induction covering all the aspects of SSAFAs services and the difference we can make to people’s lives.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people, possibly with some experience of digital marketing/ IT or social media
• Ability to write in English to a good standard.
• Ability to be respectful and non-judgemental with clients, supporters, volunteers, other agencies, and staff.
• Understanding of how social media can be used to engage and influence.
• Ability to use social media applications including adding and editing content.
• Basic understanding of website maintenance, training will be provided.
• Basic understanding of digital analytical tools, training will be provided.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a disclosure check required? No

About us

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as offering social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone.

The Role

In this busy, hands-on role, you’ll gain an understanding of how the UK asylum system works, enabling us to provide the highest standards of service to those who need us most. Your work will focus on maintaining accurate records, following clear processes, and delivering high-quality support to every one of our vulnerable clients.

This will include working with individuals in UK detention centres. As a Detention Team Volunteer Caseworker, you’ll be speaking to clients impacted by the government’s “one in, one out” policy. You will be taking them through our client questionnaire to gather information important for their referral to legal support.

This role requires a commitment of 10 hours per week distributed evenly across the week.

We’re looking for people with a genuine passion for human rights and refugee protection. If that’s you, please get in touch. This is a fantastic opportunity to help asylum seekers access the legal support they deserve.

Responsibilities include:

• Attend induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently.
• Able to work independently and manage your time effectively, sometimes working to tight deadlines
• Take on new cases each week, whilst also providing ongoing support to previous clients
• Be organised and accurate with information, with an eye for detail
• Maintaining and updating client records
• Sorting and organising client’s paperwork
• Ability to use spreadsheets, Google Workspace, messaging platforms and secure databases.
• Excellent communication skills and the ability to communicate with people who do not have English as their first language, working alongside interpreters to ensure clients understand the process
• An understanding of the traumatic experiences that our clients have been through and the emotional resilience to cope with this
• Liaising with other professionals including lawyers and Migrant Help
• Professional and dedicated to ensure that the best interests of the clients and Care4Calais are represented at all times
• Attend regular team meetings and contribute effectively
• Understand the remit of the role, we do not give legal advice, we are a referral mechanism
• Following safeguarding procedures and reporting safeguarding incidents appropriately
• Referring clients to other teams within the organisation, when necessary
• Keeping your line manager updated on any issues which may impact your ability to carry out the role effectively.
• Maintaining communication with the management team throughout your role, available for regular check-ins to ensure the best service is provided to our clients.
• To participate in promoting the work of the legal access team as directed by the management team
• Comitting to your weekly volunteering hours

To apply please provide a covering letter outlining why you want to volunteer for the Legal Access team, and why you think you would be suitable for this role.

Person Specification

Essential Criteria:

• Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.

• Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.

• Proactive and self-motivated, with the ability to take initiative.

• Strong working knowledge of Google Workspace.

Preferable Criteria:

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic is a strong asset. 

• Having experience of the asylum system in the UK is a strong asset.

• Experience working with vulnerable communities

Lived Experience Inclusion:

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment)

In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.