We currently have an exciting opportunity for a Caseworker within our Outreach Support Team. In
this role, you’ll be responsible for supporting survivors of modern slavery currently within the
National Referral Mechanism who are living within the community. The role is to assess and
respond to client needs, signpost clients to local services to meet identified needs, and to empower
clients to take steps towards independence. You will also work in an agile and responsive team
environment providing a great standard of support for clients.

• Providing casework support for Survivors Of Human Trafficking across the North West.
• To be the named caseworker for 5-8 higher needs clients, and work alongside other
caseworkers to support a number of lower need clients
• To work effectively as a team, including giving responsive feedback and handover
information to Line Manager, and colleagues where there is a shared caseload.
• To independently meet deadlines, including accurately recording and logging support hours,
documenting relevant client information and completing other administrative paperwork in
adherence to the terms of the contract.
• To risk assess and take appropriate steps to safeguard clients.
• To follow ECAT requests and meet KPIs set by contractors.
• Ensuring all clients receive the full protection/support of the EU convention, as laid out in
article 12 of the ECAT.
• To arrange appointments for individual clients, and liaising with organisations and
individuals regarding clients in a professional manner.
• In Outreach - Visiting clients face to face (where suitable) a minimum of once a month,
taking into account what is reasonable to meet that client’s needs.
• Meeting clients in an appropriate environment, including using remote sessions where
needed.
• To ensure the progression of clients through the system, including journey planning and
move on strategies, within the required time frame.
• To regularly attend supervision meetings with Line Manager.
• Adhering to all internal procedures regarding City Hearts and any legislation.
• Promoting CH in adherence to the terms of the contract – this may include attending events
on behalf of CH as a whole.
• Being placed on the Drop In rota to support clients where required.

Customer Support Officer

Our client is expanding their busy Customer Services department and looking for a dynamic and self-motivated individual to join their friendly and dedicated team.

Customer Support Officer Responsibilities:

• Dealing directly with customers by telephone, web and email in line with agreed guidelines.
• Communicating and coordinating with internal departments to resolve queries.
• Following up on customer interactions.
• Providing feedback on the efficiency of the customer service process.
• Proactively identifying potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. You must have experience in Customer Service within a commercial environment and the ability to work on your own and within a team.

About our client:

They are a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

They believe that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Location: They are currently working from home. In normal circumstances the role is based from their Chester office.

Contract Type: Permanent

Hours: Full Time, 36 per week (normally between the hours of 9.00am to 5.00pm)

Salary: £18,000 per annum

Benefits: 25 days annual leave, up to 10% employer's pension contribution, Life Assurance to the value of 2 times your basic salary, Season ticket loans, Employee Assistance Helpline, Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 25th April 2021

Please note they may close the vacancy early once a sufficient number of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 98313

ROLE SUMMARY

We currently have an exciting opportunity for a newly created role of Chief Operating Officer
within City Hearts. The successful candidate will take the lead in managing the day to day
operation of City Hearts, supporting and bringing out the best in the senior managers they work
with. They will ensure the charity is proactive, strategic and effective in meetings its vision and
goals, as well as its contractual and legal requirements. They will seek to further develop a
foundational strength which allows the charity to operate and develop multiple services across
multiple sites effectively.

JOB DESCRIPTION

Job Title: Chief Operating Officer (COO)
Reports to: Chief Executive Officer (CEO)
Direct Reports: Head of Human Resources, Head of Services, Head of Finance, Head
of Development (service elements only)
Contracted Hours: 37.5 hours
Contract Duration: Fixed until 25th June 2025
Salary: £37,500 - £42,500
Location: Position can based in Liverpool or Sheffield offices
Closing Date: 3rd May 2021
Interview Date: First Stage Interviews to take place w/c 10th & 17th May 2021
Probationary Period: 3 months

RESPONSIBILITIES

Your responsibilities will include:

DAY TO DAY MANAGEMENT

• To handle the day to day administration and operation of the business.
• To work with, line manage and coach Heads of Departments (Finance/HR/Services/
Development (service elements only)) to set goals, develop strategy and create targets
and KPIs.
• To ensure accountability of Heads of Departments and that a robust project management
approach is taken in all areas to manage risk and resources, analyse outcomes and
performance and ensure timely delivery of projects
• To work with Heads of Departments to redesign operational process and structures to
develop efficiency.
• To oversee the Head of Development in regards to service developments, including
projects based internationally. To have oversight of partnership agreements, quality
control and auditing, to ensure alignment of international projects and partnerships with
our vision, values and standards
• To oversee the Head of Services in all aspects of their role, in order to ensure that
services are delivered effectively and in line with City Hearts vision and values whilst
ensuring adherence to all contractual funding obligations.
• Ensuring City Hearts properties are compliant with legal and contractual Accommodation
Standards and Health and Safety Standards and inputting into the finalisation of lease
agreements for new or existing properties.
• To oversee the Head of HR in ensuring a diverse and inclusive workplace, through the
effective recruitment, training and development of all employees. To support in the
development and implementation of employee engagement strategies and input into any
senior level disciplinary action as necessary.
• Develop and have oversight of all operational budgets to ensure that the company
effectively manages its finances, is able to confidently decision make and has the
resources required to meet its objectives within agreed financial parameters and to work
with the Head of Finance to maintain the financial strength of the company
• To chair regular collaborative operational and strategic meetings with Heads of
Departments and other members of Management
• Maintain an effective working relationship and communication with all members of senior
management, to ensure alignment and coordination of goals, strategy, vision and actions
taken across all departments

STRATEGY

• Work with the CEO and alongside Trustees and Heads of Department as a key strategic
voice in the development of organisational strategy for City Hearts
• To be the lead on strategic development in all organisational operations and to be
responsible for the strategy’s implementation, in order to ensure that the organisation
achieves its desired short and longer-term objectives
• To identify opportunities for organisational development
• To take a lead on identifying funding opportunities and negotiating terms, and securing
income through mutually beneficial service level agreements and contracts

COMPLIANCE

• Develop and maintain all necessary systems and procedures to ensure that company
Operations, including but not limited to Health and Safety, Safeguarding, IT and
Information Security, comply with all legal and contractual requirements, regulatory
frameworks and agreed operational standards across the charity
• To ensure the charity effectively manages risk and to take responsible for business
continuity, ensuring effective monitoring, evaluation, reporting and production of relevant
departmental data and statistics
• To ensure the delivery of ISO targets with the support of the Head of Departments and
other staff

REPORTING AND COMMUNICATION

• To ensure the CEO and Board of Trustees are provided with any relevant information
through regular reporting in regards to the measured output of each Department
• Support with reporting requirements to the Charity Commission and Companies House
• To input into and feedback on legal contracts involved in the day to day running of the
organisation, such as partnership agreements and property leases
• To support trustees, CEO, and Heads of Department in internal verbal and written
communications, ensuring the charity’s vision values and culture are carried throughout

OTHER

• To deputise for the CEO in their absence or in identified events/meetings.
• To act as a spokesperson for the charity as and when required
• Act as the organisation’s key adviser on all issues relating to operational functions and
remain consistently in touch with latest developments in the third sector and in relevant
legislation to ensure that the City Hearts maintains a strong position in the charity sphere
• To take the lead in investigating and responding to complaints of a serious and/or
significant nature, ensuring the charity is fully accountable and identifying opportunities for
improvement and development
• To deliver training both internally and externally
• To develop and drive the charity's vision, values and culture throughout its staff and
volunteers, including implementation of structures/activities to achieve that goal

PERSON CRITERIA

• Ability to absorb large volumes of information in all areas and formulate and
disseminate information to the relevant individuals as appropriate
• Ability to manage complexity with a strategic approach, delegating effectively
• Adaptable, flexible and comfortable engaging with day to day practical tasks
as well as long term strategy and goals
• Excellent leadership skills, business acumen and ability to effectively
manage, lead and supervise a multidisciplinary team
• Ability to motivate, inspire and coach Senior Managers and staff
• Inspired by, committed to and clearly demonstrates the impact areas and
vision of City Hearts
• Ability to work collaboratively with individuals within Senior Management to
bring out the best in them individually, collectively and departmentally
• Excellent interpersonal and communication skills – comfortable building
relationships and communicating with a variety of people, from staff to
clients to board members, with the ability to resolve issues, build consensus
among groups of diverse internal/external stakeholders
• Ability and experience to network amongst key stakeholders and to present
and train internally and externally
• An excellent ‘all-rounder’ with an ability to make excellent decisions and
rapidly develop their understanding in all areas of organisational strategy
• A high level of financial understanding, including financial management and
budgeting
• Excellent strategic thinker, who innovates and manages change well
• Confident, resilient, robust, humble and trustworthy character

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse and homeless vulnerable women across North West England. Improving the safety and life opportunities of our service users and supporting them in their recovery

Our people impact the lives of others and our business every day so we are committed to developing talent and growing ambition. We are looking for people who want to be the best they can in their role and who want to make a difference day in, day out.

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse and homeless vulnerable women across North West England. Improving the safety and life opportunities of our service users and supporting them in their recovery

Our people impact on the lives of others and our business everyday so we are committed to developing talent and growing ambition. We are looking for people who want to be the best they can in their role and who want to make a difference day in, day out.

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse and homeless vulnerable women across North West England. Improving the safety and life opportunities of our service users and supporting them in their recovery

Our people impact on the lives of others and our business everyday so we are committed to developing talent and growing ambition. We are looking for people who want to be the best they can in their role and who want to make a difference day in, day out.

Bank Support Worker

Are you currently looking for a job that offers flexibility in between personal commitments or during educational study? Are you interested in gaining valuable workplace experience and making a real difference in young people’s lives? Maybe a role as a Bank Support Worker is the next step for you?

Our client provides residential services for young people aged 16-25 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.

They  are currently looking for kind, caring and friendly people to join their professional team as a Bank Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.

You will join our Bank Team on a “Zero Hours Contract” supporting their Residential Home in West Kirby working flexible shifts that fit around your personal life.

Company Benefits

- Competitive pay (£9.54 p/h)
- Enhanced company pension
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Access to their 24-hour Wellbeing Support Portal/ Employee Assistance Programme
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as a Bank Support Worker

- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin etc)

Requirements of a Bank Support Worker

- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations

Desirable Criteria

- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that they do not accept CV’s and the application must be completed in full.

To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 98001

Caseworker (Trainee may be considered)

Location: Homeworking and a variety of Wirral venues

Do you want to feel that you are making a real difference to people’s lives?

Are you professional and approachable?

Do you value a workplace that empowers its employees, through encouragement and support?

If yes, this could be the job for you!

An exciting opportunity has arisen for a dynamic and experienced caseworker to join our dedicated Ask Us Wirral team of paid staff and volunteers. If you have experience of carrying out casework for individuals including benefits, housing, employment, debts, apply now.  You will deliver advice over the phone and other media, including Face to Face settings across Wirral including GP surgeries, community outreach locations and on occasion in individuals homes (if Covid-19 Rules allow)

This exciting role, as part of Citizens Advice Wirral’s team, includes acting for the client where necessary and will include benefit appeal and tribunal work.

Employee benefits include:

• A flexible working week
• 25 (pro rata) days annual leave plus bank holidays
• A contributory pension scheme (subject to a successful 3 month probationary period)

If you feel you are the right person for the role, and would enjoy working as part of a passionate, dedicated team please visit our website via the Apply button, where you will find a link to the Job Description and Person Specification, the application form and application guidance notes.

Closing Date: Friday 16th April

Interview Date w/c Mon 26th April by Google Meet

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

Morgan Hunt are working with a Housing provider whose mission is to transform the lives of vulnerable people. They do this through support and outreach that is tailored to the needs of the individual, with the aim of turning their lives around and living independently.

We are currently looking for a Residential Support Worker to work across Warrington and surrounding areas.

As a Residential Support Worker you will;

• Work with individuals with complex needs to deliver personalised support plans tailored to their needs
• Deliver ASDAN independent living programme to individuals in either a residential setting / outreach in the community
• Conduct welcome and induction for new service users
• Complete ongoing assessments of individual needs
• Assist service users to access education, training and / or employment opportunities
• Prepare reports and liaise with external agencies and professionals around the support of each individual
• Assist with the move on of service users when required

The successful candidate for this role will have experience of;

• Working with vulnerable client groups including care leavers, young people, mental health, homelessness, substance misuse, domestic violence as Support Worker / Project Worker / Housing Officer /
• Working withing the community, supported housing and / or residential settings
• Supporting individuals towards independence
• Multi - agency working, signposting and referring on to specialist organisations when required
• Using initiative and lone working
• Preparing incident reports and having the confidence to respond to challenging behaviour

Due to the nature of this role, an Enhanced DBS is required and a car driver would be beneficial.

For more information on the role of Residential Support Worker, please contact Annabelle Walster

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.