Client advisor jobs in watford, hertfordshire

Are you passionate about upholding the rights of other Disabled people? Would you like to bring your whole self to work? 

Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.

This role involves working with people across all of Barnet’s diverse communities. Therefore, we’re looking for people with a demonstrable commitment to the social model of disability and equality, with their own direct lived experience of disability, and an ambition to contribute to a fairer society for all.

The successful candidate will spend their time delivering a frontline welfare benefits triaging service with the support of a senior caseworker. 

To succeed, you will need experience of advice work which includes using a benefits calculator and signposting. The role also involves managing our telephone and email inbox into the advice service and obtaining feedback about the service from clients alongside initial advice giving. The role will include some casework including concessionary travel claims when capacity allows and with relevant training. 

You will need excellent communication skills and be unphased by people presenting with multiple issues, often in emotional distress. You’ll be excited by the challenge of learning new things and have a good knowledge of the services used by disabled people. 

In return, we offer a supportive and friendly workplace, with a focused but flexible culture, where you can bring your whole self to work. 

This is a home-based role, with some travel around Barnet needed, approx. 2 days a month. Most of the triaging work can be completed online or over the telephone, but there may be a need for some face-to-face client work from time to time. You will therefore need to live within a reasonable travelling distance of Barnet. Some travel to other venues in London may also be required, for example for staff away days or other meetings.

We encourage flexible working to suit your work/life balance preferences where possible; however, some working days might be determined by appointments. We also operate a Time Off In Lieu (TOIL) system.

To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how you would use your lived experience of disability to inform your delivery of the role.

The successful candidate must be willing to undergo an enhanced DBS check and have the right to work in the UK. 

Interviews will be held remotely w/c 8th December and will include a pre-prepared scenario question which you will need to submit before the time of your interview.

Job Purpose: To provide high-quality and comprehensive advice, information, practical and advocacy support relating to domestic and other forms of gender-based violence perpetrated against Black and minoritised women and children. To assist with educational, developmental, policy and campaigning work arising from advice and casework. To promote the aims and objectives of SBS as a specialist organisation for Black and minoritised women and children.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:

• Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
• Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
• Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.

Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Deadline: Wednesday 10th December 2025 (5.00pm).
Interview dates: Thursday 18th December 2025 (Please note that the interview date is fixed. Applicants who cannot attend must state this in their application)

High Trees Community Development Trust is seeking a motivated and empathetic Junior Employment Advisor to join our Employment and Careers team. 

This is an excellent opportunity for someone passionate about helping others overcome barriers to work and achieve meaningful change. You will support local residents to build skills, confidence and motivation to progress into employment, training or education. 

No direct experience in employment advice is required – instead, we’re looking for someone with strong people skills, excellent organisation, and experience supporting individuals in a community, educational, or care setting. You’ll receive training and support to develop into a successful Employment Advisor. 

If you are compassionate, organised and committed to helping people move forward, we’d love to hear from you. 

About High Trees 

High Trees Community Development Trust has been rooted in the local community in Tulse Hill, Lambeth, for over 27 years. We deliver a broad range of services across Employment and Careers, Education and Training, , Children, Young People and Families, and Community Action and Research, working in partnership with local residents and organisations to build stronger communities and create meaningful, lasting change. 

We are recognised for our collaborative and place-based approach and our ability to adapt to the needs and aspirations of the people we work with. High Trees takes a holistic approach that supports individuals to develop skills, confidence and leadership while contributing to wider systems change across the borough. 

At High Trees, you will join a values-led, supportive and ambitious organisation that believes in working alongside communities to achieve positive social impact.

At Lewisham Refugee and Migrant Network we’re looking for someone to join us as our Senior Legal Aid Advisor. We will always stand by people standing up to an unjust immigration system. We provide a safe haven for people to rebuild their lives and our Senior Legal Aid Advisor role is a key part of that. Sitting in the immigration team, you will work on our Legal Aid contract alongside a team of Immigration Advisors working on a mix of grant funded projects for migrants unable to afford private representation. You will work within a supportive environment, reporting to our Immigration Manager, and be able to develop your areas of expertise. We’re a small and colaborative team so you will have the opportunity to work closely with other members of the organisation. 

Main Roles
Manage a full caseload of complex immigration matters funded by legal aid, including
asylum, human rights, and deportation cases.
Ensure compliance with regulatory and contractual obligations (IAAS, SRA, LAA).
Complete funding applications, manage provider submissions, track time, prepare
and submit legal aid bills and ensure compliance with LAA obligations.
Provide ad hoc supervision, mentoring or training to members of the immigration
team working on related immigration matters.

Specific Duties
1.Manage a full caseload of complex immigration matters funded by legal aid,
including asylum, human rights, and deportation cases.
a.Manage a complex caseload across the field of immigration, nationality and
asylum law.
b.Prepare, draft and file appeals to the First-tier and Upper Tribunals and conduct
appeals hearings as required.
c.Own legal aid processes for each case: complete funding applications, provider
submissions, billing, time recording and compliance with funder requirements.
d.Provide expert legal advice and represent clients in hearings; instruct counsel
when necessary and manage counsel budgets.
e.Interview and advise clients regarding immigration and asylum law procedure, and
practice in a sensitive and professional manner.
f.To maintain accurate and detailed case records of clients for the purpose of
continuity of casework, information retrieval and statistical monitoring, using
Advice Pro as appropriate and as required by management.
g.Advocate on behalf of clients by telephone, letter and email with appropriate
agencies.

2. Ensure compliance with regulatory and contractual obligations (IAAS, SRA, LAA).
a.Maintain Continuing Professional Development (CPD) in line with IAA, IAAS
registration or similar professional body, e.g. SRA
b.Keep up to date at all times with changes in the law by reading and attending
training events relating to asylum and immigration.
c.Adhere to casework procedures as outlined in LRMN’s policies, the IAA, SRA,
IAAS, SQM and AQS.
d.To maintain accurate and detailed case records of clients for the purpose of
continuity of casework, information retrieval and statistical monitoring, using
manual or/and computerised systems (Advicepro) as appropriate and as required
by management.
e.Produce reports to meet funder’s and LRMN requirements.
f.Work closely with the Immigration Manager and/or external evaluator in gathering
data and information to produce accurate monitoring and evaluation reports.
g.To assist LRMN in liaising with its funders and to provide statistical information
and updates as required.

3. Complete funding applications, manage provider submissions, track time, prepare and
submit legal aid bills and ensure compliance with LAA obligations.
a.Complete initial funding applications and any subsequent variations or
exceptional funding requests; gather and upload supporting evidence; ensure
eligibility and means assessments are correctly recorded.
b.Submit and monitor claims through the LAA portal (or other relevant portals),
respond to queries or requests for further information, and liaise with LAA
caseworkers or contract managers as required.
c.Draft detailed bills in the required format, check calculation of fees and
disbursements, obtain necessary approvals, and submit within contractual
deadlines.
d.Maintain documentary proof to satisfy LAA audit requirements (attendance
notes, advice records, evidence of means), respond to audit enquiries, and
implement remedial actions where required.

4. Provide ad hoc supervision, mentoring or training to members of the immigration team
working on related immigration matters.
a.Maintain close liaison with the Immigration Manager to ensure a unified approach
to leading and developing the team.
b.Provide occasional mentoring or supervision to individuals working on legal aid
cases.
c.Provide occasional training to individuals working on legal aid cases.

5. Other Duties
a.To participate in LRMN staff meetings, maintaining a high level of professionalism
and contributing skills and knowledge towards best practice for the organisation.
b.To attend supervision and appraisal meetings and other relevant activities.
c.To be able to perform your own administrative duties.
d.Work flexibly as agreed to meet the demands of the service – this may involve
occasional evening, weekend and outreach work.
e.Maintain confidentiality in all matters relating to the work of the organisation.
f.Comply with LRMN’s policies and procedures.
g.Adhere to LRMN’s vision and mission and positively promote its work.
h.Undertake any other work as may be reasonably requested.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.

This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.

You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.

At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.

If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

Job Overview

• Part-time 15 hours/week
• FTC Until End of June 2026
• Salary: £26936.00 (pro-rata)

We’re looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall’s Money Coaching and Money Support services across Guy’s and St Thomas’ Trust (GSTT) sites.  You’ll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust.  This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.

Key Responsibilities

Outreach and Engagement

• Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues
• Speak confidently with staff about the Money Coaching offer and how to access support
• Distribute flyers, multilingual leaflets and signposting materials
• Be a visible and approachable presence at roadshows, pop-ups and events
• Attend meetings and events in person or online to promote the service

Marketing Materials and Display Maintenance

• Support the installation and regular restocking of 30 “Money Support Hub” wall-mounted displays
• Report any damage, updates or replenishment needs to the Marketing Manager
• Feedback on which sites are generating the most footfall and engagement

Monitoring and Reporting

• Log engagement stats from each event (e.g. conversations, materials distributed, referrals made)
• Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback
• Flag common themes and ideas for improvement

What We’re Looking For:

• Excellent people skills and a confident, friendly communication style
• Comfortable speaking to new people and promoting services in busy spaces
• Ability to work across multiple sites and manage your own time
• Self-motivated, proactive and a strong team player
• Willing to travel within London for roadshows and outreach events
• High level of professionalism and integrity. 
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines effectively

Desirable

• Experience in community engagement, outreach or public-facing roles
• Familiarity with health, public sector or charity environments
• Multilingual or confident engaging across diverse communities
• Experience contributing to reports or feeding back to a manager or project lead
• Knowledge of or interest in financial wellbeing

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

SENIOR HR ADVISOR – GENERALIST STAND ALONE ROLE

We are looking for a dedicated and experienced Senior HR Advisor to join our team starting, ideally, from early December 2025. This is a fantastic opportunity for an experienced HR generalist, transitioning to managing an HR standalone function. This is permanent full-time role based in Old Street – London, with occasional travel to our Bristol office.

You will be involved in the whole employee lifecycle, from when candidates apply for a job to when staff leave the organisation. You will also help provide training and development opportunities for employees, and guidance around issues such as performance, career progression, and managing disciplinary issues where they arise.

You will have the opportunity to significantly contribute to the ongoing development of the HR function at Deighton Pierce Glynn (DPG).  The role supports all aspects of HR, including recruitment & development, diversity & inclusion support, promoting positive employee relations and employee wellbeing, salary and benefits; all aspects of HR administration, and maintaining/upgrading the HR System and HR processes to fully utilise automation where it makes sense.  The role will also involve ensuring relevant HR policies and procedures are understood and followed. You will have the opportunity collaborate with the DPG team and the Senior HR Consultant to evolve the HR function, at DPG.  You will also have the chance to undertake HR initiatives that help deliver the DPG People and Culture objectives.

You will have the ability to truly grow and continuously develop within the role as you will be the main HR contact for all HR matters, with support from the Managing Partner, Practice Manager and HR Consultant.

Requirements:

• At least 2 years’ experience as HR Advisor or equivalent, in a generalist role.
• A desire to continue developing your HR experience and growing your career in this area.
• Ideally level 5 CIPD qualified with a desire to continue to professionally develop.
• Able to demonstrate professionalism, discretion and confidentiality at all times.
• Work style is consultative and actively listens to understand differing perspectives and problem solve.
• Strong emotional intelligence, relationship building skills and a genuine desire to help ‘make a difference’ in terms of helping the team to be successful through a fair and consistent approach to developing HR practices that support their growth, motivation and wellbeing.
• Strong organisational skills and attention to detail.
• A proven track record of refining HR processes and ideas of how to implement AI into HR operations, with strong skills in Excel, Word, and PowerPoint.
• Ability to work at pace and multitask in a productive, delivery focused, empathetic and self-motivated way.
• There is no requirement to already have experience of working for a law firm, however we are looking for someone with a keen interest in working for a law firm with a strong ethos of ‘using the law for good’ and promoting civil rights.

DPG’s work is widely recognised and admired for our client focused approach and high-profile litigation assisting the vulnerable. This is a great opportunity to join our top ranked legal team.

We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best service to our clients. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation.  We particularly welcome applicants from a minoritized background to apply for this role.

How to apply

To apply, please send your CV and a cover letter through our website, outlining why you feel you are a great candidate for this role.  Please quote job reference 2025/16/LONHR in the subject line of your email 

Closing date:  9.30am 4th December 2025

Applications received after this time cannot be considered.

Interviews: Suitable candidates will be invited to attend a skills test and interview in the week commencing 8th December 2025

About the project  

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems.

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of providing housing advice and working with individuals with complex needs.You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. 

You will have:

• Excellent interpersonal and communication skills 
• Strong knowledge of housing policies and tenants' rights 
• Experience of delivering holistic support 
• Experience arranging and delivering workshops or other community events
• Good experience of working in partnerships with community and statutory organisations
• Ability to research and connect with community and statutory organisations to promote the service
• Be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. 
• Have good organisational and planning skills
• To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

If you are keen to use your legal training for the benefit of the public interest, we want to hear from you.  You might be a recent law graduate looking for advice experience, an existing adviser interested in qualifying as a solicitor (we train many of our staff to become solicitors), or an experienced lawyer looking for a new and exciting area of work. We can consider flexible or part-time arrangements for the right candidate.  

Protect is the UK’s leading whistleblowing charity with more than 30 years’ expertise.  We are unique in that we are the only free, confidential legal advice line for whistleblowers and were instrumental in creating the Public Interest Disclosure Act. We are regularly involved in the biggest legal cases concerning whistleblowing, and in recent years has intervened in most of the key Court of Appeal and Supreme Court whistleblowing cases. We also support organisations from FTSE250 to SMEs, across multiple sectors, in enhancing their whistleblowing arrangements, and we campaign for legal reform to better protect whistleblowing.  

We are now looking for an enthusiastic, driven and public-spirited individual to join our expert Whistleblowing Advice Line team.  

The Legal Adviser role will:  

• Provide advice to individuals on how they can raise their whistleblowing concerns in the most effective manner, whilst doing so in a way which minimises the chance of them suffering negative repercussions as a result;  
• Manage your own case load of whistleblowers, providing them with bespoke advice and support on their situation (once you have completed Protect’s training process);  
• Update and enrich our ‘self-serve’ advice web pages;  
• Assist in developing and improving the service, so that it best delivers on fulfilling Protect’s charitable objectives;  
• Assist in other areas of the organisation’s work, including:   
• Supporting the Policy team as they campaign for reform of whistleblowing law and practice;  
• Assisting the Business Support team in their delivery of training and consultancy to businesses, charities and government bodies; and  
• Working with Protect’s senior lawyers in their preparation of legal interventions in key whistleblower cases.  

Person Specification   

• Genuine interest in using the law to uphold individual rights and the public interest   
• Previous experience providing advice   
• Law degree or legal training  
• Ability to work in a fast-paced and intensive working environment   
• Strong interpersonal skills   
• Strong organisational and planning skills   
• Ability to work independently and as part of a team  
• Commitment to outstanding client care   

Experience of delivering training and engaging with policy makers, or the business community, will also count favourably towards an application.   

The Work Rights Centre, in partnership with the LEF Fellowship Programme, is looking for a Trainee Solicitor to join our ambitious and driven team. We are a charity set up by migrants and for migrants, and every day our multilingual team of legal advisers stand up for their employment rights and secure their immigration status. 

This is an ideal opportunity for a candidate with a strong sense of justice, who is looking to build a career in a legal profession. This role will suit someone who values impact, and the opportunity to make a real  difference in the lives of vulnerable migrant workers and disadvantaged Britons.

You will be able to learn from three experienced solicitors, exercise your skills as an adviser, and progress your career in a friendly and supportive environment. The LEF Fellowship Programme will cover the cost of your mandatory legal training and exams. By the end of two years you will have had the chance to complete your SQE training and gain the required practical experience to fully qualify as a solicitor.

The role

As the Trainee Solicitor,  you’ll work on a stimulating range of issues across two wide areas of law -  Immigration (in Year 1) and Employment (in Year 2). You will learn how best to support vulnerable clients with limited English language and digital skills, how to spot signs of modern slavery or manage safeguarding concerns.

Working with our immigration team, you will help clients understand and secure their immigration status in the UK. You will support clients who have limited leave to remain (e.g. on employer-sponsored visas, Ukraine Visa Schemes, or pre-settled EUSS status) or who are entirely undocumented. Working with our employment team, you will work on cases involving non-payment of wages, non-provision of work, unlawful deductions, race and gender discrimination, or unfair dismissals. Crucially, you will have the opportunity to understand the real-life intersection of the two areas of law, as they are often experienced by the same clients. 

This is a brilliant opportunity to gain well-rounded experience across all stages of the legal process, including interviewing clients, collecting information and assessing evidence, taking down witness statements, providing over the phone and written advice, and collating evidence bundles. 

Alongside your legal work and SQE2 study, you will complete an independent social justice project aligned with your personal interests and objectives of the charity. This might entail legal research, sourcing strategic cases, or compiling data on the impact of the current policies. Working on this project will give you an opportunity to conduct strategic legal work contributing to systemic change. 

The fellowship programme will cover the cost of both your legal training and wide-skills training, as well as providing you with well-being support. Please find a full list of benefits on the LEF website.

About you

We’re looking for an enthusiastic and confident colleague who shares our commitment to providing excellent legal advice to migrant workers. Key criteria include:

• Completed and passed (or expect to pass by 14 March 2026) the Legal Practice Course (LPC) OR have an undergraduate degree and completed and passed SQE Part 1.

• Enthusiastic and proactive, motivated by a strong sense of justice.

• Confident and resourceful, you enjoy public-facing work and are keen to learn.

• Experience of working with  marginalised migrant communities

• Experience of working in a team, and progressing towards shared objectives.

• Can demonstrate commitment to social justice, and the aims and values of the Work Rights Centre.

How to apply

Download the full job description and person specifications. Please apply directly via LEF portal by the end of Friday, November 28th.

Successful candidates will be notified if they have been shortlisted for an interview by January 2026. The interviews will take place online between 26th January and 6 February 2026. The traineeship will commence on 1st April 2026.

We are The Trust Partnership; a fast growing and innovative social enterprise helping charitable foundations and almshouses to be better managed and to use their resources more effectively for the benefit of the wider public.  In short, we are having a big impact in philanthropy sector. 

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we look after our staff, our clients and other stakeholders is important to us. We believe it’s possible to be a good business and a profitable one at the same time.

We are looking for someone special to join our growing business. You will be responsible for a portfolio of trusts who require clerking and supported by specialists in grantmaking and administration.  Experience of working with boards of Trustees is essential.

You need to be able to access London easily, sometimes at short notice.Occasional visits to our office in Gloucestershire will also be necessary. You will also be required to undertake a DBS check.

We are looking for a motivated individual with an exemplary work ethic and a professional attitude.  Accuracy is essential and an eye for detail that is balanced with an ability to see the bigger picture. Respect, integrity and emotional awareness are central to the role.

Working with us you will receive the following benefits

·Career progression opportunities 

·Flexible working environment 

·Professional development

·Membership of an employee benefits platform

·Charitable Giving matching up to £200 per annum

·25 days’ holiday per annum plus Bank holidays (FTE)

·Christmas shutdown (included in above)

·Additional day’s contractual leave entitlement after each fifth year of service (up to a total of six days)

·Eyecare voucher scheme.

Title: Welfare and Housing Adviser

Responsible to: Advice Services Manager

Hours: 35 hours per week

Salary: £29,000 to £34,000 FT (depending on experience and qualifications)

Based: Haringey borough (outreach venues including Hornsey, N8 9LP), Willesden, NW10 2JR + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you have a passion for advocating for vulnerable people, helping clients access their welfare entitlements and fighting homelessness? If so, this is an exciting opportunity for you to take the next step in your career by joining the Brent Irish Advisory Service (BIAS) as our Welfare and Housing Adviser for Haringey borough.

BIAS’s welfare and housing advice service supports members of the local Irish community and beyond with a range of complex issues, including disability benefits, pensions, Universal Credit, Irish passports, homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person who has a background or demonstrable interest in advice, welfare or housing to join our friendly advice team. Your role will involve contributing to the establishment, expansion and day-to-day running of BIAS’s advice service in Haringey borough, providing specialist advice on welfare and housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues, clients and partners, an aptitude for working independently, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met. You will work with the Advice Services Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.

If you don’t yet have all the knowledge or experience required, please consider applying as we are willing to consider appointing the right candidate in a training and development role.

KEY WORK AREAS AND MAIN DUTIES

• Providing appropriate advice, information and practical help to clients via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
• Ensuring that all casework records are kept up to date and completed clearly and effectively.
• Contributing to monitoring service delivery and recording client outcomes.
• Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
• Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements. 
• Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
• Staying up to date with developments in welfare benefits and housing legislation and identifying opportunities to effect positive policy change, together with the Advice Services Manager.

These are the basic duties required of the Welfare and Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice venues in  Haringey[1], with some presence required at our main office in Willesden and some options for flexible working (i.e. one or two days per week).

[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to expand into additional venues in the borough later in 2025.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, as detailed in the person specification.

The deadline for applications is 3rd December 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) project is a national initiative providing debt respite for people receiving mental health crisis treatment. Toynbee Hall plays a key role in delivering this support through our dedicated Advice Team, which offers regulated debt advice, manages MHCBS renewal checks, and provides wraparound signposting to additional services.

The team is made up of skilled Debt Advisors and Project Administrators, supported by technical supervision to ensure consistent quality and compliance. Together, they help clients navigate complex financial situations with empathy and professionalism. The Advice Manager oversees the delivery and performance of this service, ensuring advice is accurate, person-centred, and aligned with Toynbee Hall’s high standards.

Through this collaborative and well-supported structure, the team helps people in crisis regain financial stability and build long-term resilience.

Job purpose

Lead and support the delivery of high-quality local services by working collaboratively with your team to ensure daily, uninterrupted provision. Provide clear guidance, set achievable targets, and foster a positive, solution-focused environment. Champion team objectives and encourage shared success. Monitor and audit advice quality to maintain compliance and consistency with internal and external standards. Build strong relationships with our contract lead, providing accurate reporting and constructive feedback to drive continuous improvement and service excellence.

Scope of role

The Advice Manager is responsible for the effective national management and delivery of the Mental Health Crisis Breathing Space (MHCBS) service. This role oversees day-to-day operations, ensuring that advice provision meets the highest standards of quality, consistency, and compliance in line with both Toynbee Hall and Money and Pensions Service (MaPS) frameworks. Working closely with technical supervisors, quality managers, the Head of Quality and Compliance, and the contract organisation lead, the Advice Manager will ensure the service is performing effectively and meeting contractual targets.

The postholder will bring significant experience in debt advice delivery, including the ability to manage complex cases, creditor challenges, and service escalations with professionalism and sound judgement. They will lead and support a dispersed, largely remote team, oversee auditing and training, maintain oversight of billables, and ensure resources are used effectively. This role requires a balance of operational leadership and technical expertise to maintain service excellence across all areas of delivery.

What We’re Looking For:

• Qualified & Experienced: Level 4 Debt Advice qualification and at least 1 year as a Debt Advisor.
• Leadership Skills: Strong management experience and ability to guide and support a team.
• Collaborative & Proactive: Comfortable working independently and as part of a team, with great problem-solving skills.
• Communication Strengths: Able to influence, negotiate, and give constructive feedback in a positive way.
• Quality Focused: Skilled in monitoring performance, auditing casework, and ensuring compliance.
• Sector Knowledge: Up-to-date understanding of debt advice legislation, policy, and best practice.
• Organised & Analytical: Excellent planning skills, report writing ability, and confidence with data and Microsoft Office.
• Committed to Growth: Passion for continuous professional development.
• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!