Client engagement coordinator jobs

Contract: Permanent, 37.5 hours per week 

Salary: £24,976 - £27,643 

Location: Southampton SO30 2HL 

Closing date: Tuesday 2nd June 2026    

Interview date: Friday 12th June 2026

We’re looking for a passionate and organised pet Foster Coordinator to join our Rehoming & Fostering team in Southampton. This is a rewarding opportunity to play a vital role in helping pets find safe, loving homes while they wait for their forever families. 

Our fostering service is central to our mission, supporting more pets by providing temporary homes through a dedicated network of volunteer fosterers. In this role, you’ll help grow and support that network, ensuring both pets and people have the best possible experience. 
 

More about the role

As a Foster Coordinator, you’ll recruit, support, and manage a diverse network of volunteer fosterers across your local area. Working closely with the Adoptions Coordinator, you’ll monitor foster capacity, match pets to suitable homes, and ensure a smooth and effective fostering journey. 

You’ll also build strong relationships within local communities and with partner organisations, promoting fostering opportunities and attracting new volunteers. Alongside maintaining a high-performing fostering service, you’ll ensure fosterers feel valued, supported, and confident in their role. 

This is a full-time position, working Monday to Friday, 8:30am–5:00pm, plus one in three weekends (with two days off in lieu during the week). 

About you

You’re a confident communicator with strong interpersonal skills and the ability to build relationships with people from all backgrounds. You’ll have experience managing or supporting volunteers, particularly in remote or community-based settings and understand how to motivate and guide them effectively. 

You’re collaborative, proactive, and solutions-focused, with a genuine passion for helping others succeed in their roles. You’re comfortable working in a fast-paced, sometimes emotionally challenging environment, and bring resilience, empathy, and sound judgement to your work. 

Essential qualification, skills and experience  

• Demonstrable experience of supervision or management of volunteers.
• Experience of having worked in an animal welfare environment.
• Good experience of running and marketing recruitment campaigns for volunteer roles.
• Experience of working with local communities and promoting volunteer opportunities
• Good interviewing and recruitment skills
• Experience of working to a high level with minimal supervision.
• Able to prioritise and manage a busy work schedule dealing with complex issues whilst ensuring timely delivery or resolution of issues.
• Good experience of actively managing a bank of clients, volunteers or stakeholders. 
• Previous experience in working in a client focused environment where delivering a high level of customer satisfaction is the norm.
• Championing change initiatives, influencing and leading colleagues to embrace the changes.
• Excellent written and verbal communication and numerical skills.
• Strong organisational, administration and analytical skills, including use of computerised systems.
• Current full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross values.

Desirable (but not essential) 

• Knowledge of animal behaviour and rescue environments  
• Understanding of relevant animal welfare legislation  
• Experience working collaboratively across teams  
• Strong influencing and stakeholder engagement skills  
• Awareness of safeguarding principles 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply  

PLease visit our website and complete the online application process before the closing date on Tuesday 2nd June 2026.  

We reserve the right to close this vacancy early should we receive an overwhelming response. 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Project and Engagement Coordinator

Job Title: Project and Engagement Coordinator
Location: Shropshire and Telford & Wrekin / county-wide community-based role
Responsible to: Head of Operations and Service at Stay
Responsible for: Intensive Support Workers and associated delivery
Hours: 37.5 hours per week
Contract: Fixed term, linked to project funding
Salary: £32,103 Per Annum
Base: Hosted by Stay, with travel across Shropshire and Telford & Wrekin as required

Job Purpose

The Project and Engagement Coordinator will play a central role in the implementation, coordination and day-to-day delivery of the Partners for Change project. Hosted by Stay and working across the wider partnership, the postholder will help ensure that the project delivers a high-quality, joined-up, trauma-informed and person-centred response to homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis across Shropshire and Telford & Wrekin.

This is both an operational and strategic role. The postholder will coordinate activity across partners, support delivery against agreed outputs and outcomes, manage data and reporting requirements, and help maintain strong communication, consistency and shared practice across the project.

A key part of the role will be the direct line management and operational oversight of the Intensive Support Workers. The Project and Engagement Coordinator will provide leadership, supervision, caseload oversight, quality assurance and day-to-day guidance to the Intensive Support Worker team, ensuring that support is well coordinated, responsive, safe and effective.

The role will also lead on engagement activity linked to the project, including partnership working, community engagement, peer support approaches, co-production, service development and the promotion of client voice. The postholder will help act as the operational bridge between frontline delivery, partner coordination, and project performance.

Key Responsibilities

1. Project Coordination and Delivery

• Coordinate the day-to-day implementation of the Partners for Change project across the partnership.

· Support the effective delivery of a county-wide, joined-up service for people experiencing homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis.

• Help ensure that project activity remains aligned with agreed aims, outputs, outcomes, funding requirements, and partnership commitments.
• Monitor progress across key areas of delivery and identify issues, risks, gaps, or delays requiring action.
• Work closely with partner organisations to support consistent and coordinated operational practice.
• Help maintain clear communication between delivery partners to ensure a seamless and person-centred service offer.
• Support the practical organisation of meetings, delivery planning, shared actions and follow-up tasks across the partnership.

2. Line Management of Intensive Support Workers

· Provide direct line management to the Intensive Support Workers employed as part of the project.

· Offer day-to-day leadership, supervision, support and guidance to Intensive Support Workers delivering community-based interventions.

• Allocate and oversee caseloads, areas of work and priorities to ensure an effective, safe and balanced outreach response.
• Monitor staff workload, performance, wellbeing and professional development.
• Carry out regular one-to-one supervision, case discussions, support reviews and appraisal processes in line with organisational policy.
• Provide reflective practice support and help staff respond effectively to challenging, complex and high-risk situations.
• Promote consistent standards of trauma-informed, person-centred, strengths-based and professionally accountable practice.

· Support induction, training, development and ongoing quality improvement within the Intensive Support Worker team.

• Ensure outreach delivery is well coordinated and responsive to both urgent need and planned support.

3. Oversight of Outreach Delivery

• Oversee the operational delivery of intensive outreach support across Shropshire and Telford & Wrekin.
• Ensure outreach activity is targeted appropriately towards people who are rough sleeping, homeless, at risk of homelessness, in crisis, excluded from services, or experiencing multiple disadvantage.

· Ensure support is accessible and responsive for people experiencing multiple disadvantage and for those in crisis, including individuals who may face barriers to engagement with mainstream services.

• Support the team to deliver holistic assessments, support plans, urgent interventions, advocacy, referrals, and warm handovers.
• Monitor outreach caseloads, client journeys, and support outcomes to help ensure effective and timely intervention.
• Help identify patterns of need, service gaps and barriers to engagement, and respond to these through operational planning and partnership discussion.
• Promote high standards of client engagement, safeguarding practice, risk management, professional boundaries and record keeping.
• Provide additional support or escalation where cases are particularly complex, high risk or blocked.

4. Partnership Working and Multi-Agency Coordination

• Act as a key operational link between Stay, The Shrewsbury Ark, KiP and other external stakeholders.
• Build and maintain positive working relationships with local authorities, housing providers, health services, voluntary organisations and community groups.
• Contribute to a coordinated county-wide response by supporting shared planning, communication and problem solving across agencies.
• Attend and contribute to partnership meetings, case coordination meetings, strategy discussions and service development forums.
• Help ensure that referrals, pathways and inter-agency communication are clear, effective and person-centred.
• Work collaboratively to reduce duplication, close gaps between services and improve continuity of support for clients.

5. Monitoring, Data and Reporting

• Oversee the collection, recording and monitoring of project activity, outputs and outcomes.
• Support the effective use of shared case management and reporting systems, including In-Form or other agreed systems.

· Check that Intensive Support Workers and relevant project partners maintain timely, accurate and high-quality records.

• Collate data, narrative updates, case studies and evidence of impact for internal monitoring and external reporting.
• Contribute to reports for funders, managers, trustees and partnership governance arrangements as required.
• Monitor progress against targets and help identify where corrective action or additional support is needed.
• Support a culture of evidence-led delivery, accountability and continuous learning.

6. Client and Community Engagement and Volunteering

· Lead community engagement activities to raise awareness of homelessness and rough sleeping.

· Build relationships with local communities, stakeholders, schools, faith groups, businesses, and partner agencies.

· Support the development of communications, events, and engagement opportunities that promote the project and encourage community involvement.

· Help coordinate volunteer involvement, including supporting recruitment, induction, and ongoing engagement in partnership with delivery teams.

· Contribute to wider service development, co-production, and tenancy-readiness activities to strengthen the overall partnership offer.

7. Service Development and Quality Improvement

• Contribute to the ongoing development and improvement of the project model and operational practice.
• Support the development and facilitation of co-production opportunities, ensuring people with lived experience are involved in service planning, feedback, and continuous improvement of the project.
• Identify learning from delivery, feedback, case trends and data, and use this to inform service improvement.
• Support consistency in standards, approaches and quality across partners where possible.
• Help embed trauma-informed, anti-discriminatory, inclusive and psychologically informed ways of working.
• Contribute to shared learning opportunities, best-practice sessions and reflective discussions across the partnership.
• Support innovation and practical problem solving in response to emerging needs or operational challenges.

8. Safeguarding, Risk and Compliance

• Take responsibility for safeguarding practice within the scope of the role, ensuring concerns are identified, recorded and escalated appropriately.

· Support Intensive Support Workers to assess and manage risk in relation to rough sleeping, self-neglect, exploitation, poor mental health, substance use, domestic abuse and other forms of vulnerability.

• Ensure lone working, health and safety, confidentiality, information sharing and data protection procedures are followed consistently.
• Promote safe working practice for staff delivering outreach in community settings and high-risk environments.
• Contribute to incident review, learning and service response where safeguarding or serious concerns arise.
• Maintain clear accountability, professional boundaries and lawful information handling at all times.

9. Communication and Representation

• Act as a professional and credible representative of the project and host organisation in meetings, networks and partnership settings.
• Communicate clearly and constructively with colleagues, clients, partners and stakeholders.
• Support internal and external communication relating to project activity, engagement and impact.
• Help ensure that information shared across the partnership is timely, accurate and useful for delivery.
• Contribute to presentations, briefings, updates and promotional materials as required.

General Duties

• Work at all times in line with the organisation’s mission, values, policies, and procedures.
• Promote equality, diversity, dignity, and inclusion in all aspects of the role.
• Undertake any other reasonable duties consistent with the nature and level of the post.
• Travel across Shropshire and Telford & Wrekin and work flexibly in response to project needs.

Person Specification

Essential

• Experience of coordinating projects, services or multi-agency work in a housing, homelessness, community, health, social care or voluntary sector setting.
• Experience of supporting or managing staff in a frontline service environment.
• Experience of working with people who are homeless, at risk of homelessness, or affected by multiple disadvantage.

· Experience of working with people in crisis and those facing multiple disadvantage, including individuals who may be excluded from or unable to engage with mainstream services.

• Strong understanding of trauma-informed, person-centred and strengths-based practice.
• Experience of partnership working and building effective relationships across organisations and sectors.
• Ability to coordinate operational delivery, manage competing priorities and maintain oversight of multiple workstreams.
• Experience of case oversight, support planning, referrals, safeguarding and risk management.
• Experience of monitoring performance, maintaining records and contributing to reporting requirements.
• Strong organisational, communication and interpersonal skills.
• Ability to lead with clarity, empathy and accountability.
• Good IT and data management skills, including confidence using case management or monitoring systems.
• Ability to travel across the county and work flexibly as required.

Desirable

• Experience of managing outreach or community-based support services.
• Knowledge of homelessness systems, housing pathways and local authority processes.
• Experience of working within funded projects with outputs, outcomes and reporting requirements.
• Experience of co-production, peer support, service-user engagement or community engagement.
• Experience of using In-Form or similar client record / case management systems.
• Knowledge of the challenges affecting people with no recourse to public funds, substance use needs, mental health needs or neurodiversity.
• Full driving licence and access to transport, where required for the role.

Key Skills and Attributes

• Strong leadership and coordination skills
• Calm, organised and solution-focused approach
• Compassionate, professional and non-judgemental manner
• Ability to motivate, support and develop staff
• Strong partnership and relationship-building skills
• Commitment to high-quality, inclusive and trauma-informed practice

· Ability to engage effectively with people in crisis and those experiencing multiple disadvantage, including individuals who may face barriers to accessing mainstream services.

• Confidence in handling complexity, challenge and change
• Ability to balance strategic oversight with practical operational delivery

Additional Information

This role combines project coordination, staff management, partnership working and frontline service oversight. It requires a flexible, organised and relationship-based approach, with the ability to work across organisational boundaries and support both strategic delivery and day-to-day operational practice.

The postholder will be expected to work with people experiencing crisis, exclusion and multiple disadvantage, and to support staff working in complex community settings.

The role is subject to satisfactory references and an enhanced DBS check where required.

Service Coordinator

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and, making use of a field team and other operational support, you will deliver work across our diverse portfolio. 

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.

The fundamentals of this role

Manage guardians

• Ensure guardians meet our criteria and ready for life as a guardian.
• Manage the guardian sign-up and move-in process.
• Be the main point of contact for guardians.
• Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns.
• Work closely with guardians when they need to move on from Dot Dot Dot properties.
• Draw on data to gain insight into guardians and to guide support or interventions as required.
• Coordinate or assist with events, partnerships and other activities to promote volunteering and/or community engagement.
• Collaborate with colleagues to ensure repairs are properly reported and dealt with.
• Collaborate with colleagues to fill voids quickly with suitable guardians.

Manage properties

• Collaborate with colleagues ensure that properties are monitored, set up and managed in line with internal standards, client requirements and any relevant licensing or regulatory standards.
• Organise, monitor and manage the handback of properties to clients, ensuring guardian and client relationships are managed professionally and  effectively.
• Monitor budgets and spending on property issues, to make good choices about spending and to inform budget planning and risk management.
• Collaborate with clients on property repairs, major works or other issues.
• Provide clients with reports and information about their property as required.

Provide excellent client service

• Liaise closely with clients (building owners) to understand their needs and to keep them updated and informed about our work.
• Build strong day-to-day relationships with client contacts, working in a collaborative and service- focused way.
• Understand our client agreements and ensure that our service delivery meets the unique requirements of each contract.
• Identify opportunities to add value for our clients, encouraging the best social and financial value for all parties.

About you

• You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful, proactive and hands-on approach - the service coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical. 
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Self confident and practical, ready to make decisions and use judgement in a wide variety of contexts, places and situations.

Take a look at our website for further information about this role and the work we do.

Three Hands Insight is a small, purpose-driven social insight agency. We help businesses to understand the real-life barriers their customers face, so they can create products and services that work better for everyone.

Our new Project Coordinator will play an essential role in our biggest research and insight projects. Suited to someone with an interest in social impact, societal trends and the world of research and insight-gathering, our new recruit will work with charities and lived experts to help us deliver projects for some of the UK's biggest businesses.

Our clients include NatWest Group, Virgin Money, Lloyds Banking Group, HSBC, Experian, Nationwide Building Society, Royal London Group, British Gas and Scottish Power. 

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.

Responsibilities:

• Act as the first point of contact for supporters across phone, email, post and social channels
• Respond to enquiries, resolve complaints and provide high-quality supporter care
• Engage and inspire supporters to deepen their involvement with our work
• Support outbound communications, including thanking and stewarding fundraisers
• Maintain accurate supporter records on the CRM system and log all interactions
• Process requests for information and ensure materials are sent promptly
• Run reports to support supporter engagement and ensure donations are acknowledged
• Share supporter feedback to help improve services and organisational learning
• Work closely with internal teams and stakeholders to deliver a seamless supporter experience
• Identify ways to improve processes and contribute to continuous improvement

Requirements:

• Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
• Confidence handling enquiries and complaints with empathy and professionalism
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines
• Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
• Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Hours: 18.5 hours per week, Wednesday – Friday onsite

Contract: Fixed Term, 14 months

Salary:  £18,433 per annum (£31,617 FTE)

Location:North and East London

Reporting to:Enterprises & Training Manager

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empower people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham PBHA work with people who are homeless, have mental health needs, learning disabilities and multiple needs. Their work enables people to move on and lead independent lives.

They are committed to an asset-based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

As Community & Volunteer Engagement Coordinator you will be assisting Peter Bedford Housing Association with its current strategic aims of making a difference for Tenants and Participants and achieving more through ambitious partnerships.

Situated within the housing association’s Enterprises & Training Team, you will lead the delivery of a specific project seeking to tackle food poverty and long-term development needs such as wellbeing and social connection.

You will work alongside the Pantry Coordinator to lead on developing a wrap-around service to enable access to skills training, IAG, and volunteering opportunities for PBHA’s tenants and local communities.

In this role you will develop partnerships to help Peter Bedford Housing Association listen to community needs collaborating with groups supporting global majority individuals to co-produce activities with wellbeing and community connection at its core. A key target of this important project is to work collaboratively to ensure Peter Bedford Housing Association activities and services are increasingly accessible and relevant to any local person who wishes to join.

Key duties and responsibilities:

• Identify, build, and maintain relationships with organisations supporting disadvantaged adults to develop skills and build resilience.
• Work collaboratively with local partners to co-produce services which reflect community needs.
• Organise and deliver events, and workshops that develop community cohesion.
• Oversee the delivery of exciting new activities, groups and workshops for Peter Bedford Housing Association tenants and the local community.
• Recruit & Support 15 volunteers to support with delivery of services.
• Apply learning gained through collaboration to adapt and improve the organisation’s approach to engaging individuals from marginalised groups.
• Increase Peter Bedford Housing Association’s community presence to promote its activities & services across the community.
• Monitor and evaluate impact over the course of the 1-year project.
• Develop new relationships with organisations that can support the delivery of a wrap-around service including money advice, talking therapies, pro bono legal advice and learning & development.
• Manage a team of volunteers to support with the delivery of services such as digital inclusion, events and marketing & communications.

Person specification:

 Essential:

• At least 1 years’ experience working with services promoting learning & development, wellbeing and improving people’s outcomes.
• An understanding of community engagement, poverty reduction initiatives and improving outcomes.
• Experience of recruiting and managing volunteers.
• Experience of providing training and delivering engaging presentations in public.
• Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the Internet and to draft and send e-mails, marketing and communications for events.
• Experience of focusing on individuals’ strengths and of learning from mistakes.
• Experience of working in an outcomes focused way.
• A demonstrable commitment to promoting social inclusion through collaboration and innovation.
• Can positively contribute and take initiative, good negotiation skills
• Able to constructively challenge and lead positive change- including with assumed constraints and the abilities of people with ongoing mental health needs.
• Promotes positive risk taking and supporting people to find their own solutions to engrained challenges.
• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged.
• Organise work effectively by prioritising, planning and excellent time management.

Desirable:

• Holds a level 3 award in education and training, level 2/level 3 information, advice and guidance qualification or equivalent.
• Ability to make engaging presentations in public.
• Experience of forging working relationships with the voluntary and statutory sector.

Peter Bedford Housing Association offers in return:

• Pro rata 26 days annual leave plus Bank Holidays, rising to 30 days with service
• Company pension scheme with employer contributions up to 5%
• Eye care vouchers
• Cycle to work scheme
• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who supports an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

For more information about Peter Bedford Housing Association, please visit their website.

Interviews will be held during the week commencing 11th May 2026.

 Closing date: 11th May 2026

We are looking for an administrator to support the Home Together Coordinator to facilitate our Home Together Service. The Home Together Service provides reactive assistance for up to six weeks from a clients return from hospital and remote ongoing support thereafter. The Home Together Administrator assists the Home Together Coordinator to deliver a wide range of practical and emotional support to older people who are having difficulties; for example, older people who have recently been discharged from hospital and/or are recovering from illness or injury, and/or are socially isolated and need support to stay healthy, connected, and independent. This busy and varied role will involve working with volunteers, the staff team, voluntary partners, and health and social care providers, with the client at the centre of everything we do.  The Home Together Service sits within our Age Well Together Service, which offers a range of assistance to support clients at home and in their local community to prevent decline; maintain independence; reduce social isolation; and promote health and wellbeing with care, friendship and understanding. This includes our befriending services, an online shopping service and a Handyperson service. 

Family Support Coordinator

We are looking for a skilled and motivated Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Please note that due to the nature of this role, we can only accept male applicants.

Position: Family Support Coordinator

Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings)

Hours: Part-time, 33 hours per week

Salary: £32,597 pro rata (£29,337 actual)

Contract: Permanent

Closing Date: 27th May 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. 

The Role

This service focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition.

This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of programme practice across the organisation.

This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them.

Key accountabilities include:

· Deliver high-quality, targeted support to fathers and male caregivers

· Lead outreach and engagement activity with fathers and underrepresented groups

· Act as a specialist in father engagement within the wider family support team

· Contribute to the effective delivery and development of Dad Matters across the locality

· Work in partnership with local services to strengthen support for fathers and families

About You

We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces.

You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time.

You will bring:

· Experience of working with families, fathers, parents or caregivers

· Experience of providing outreach support to families or individuals

· An understanding of the challenges families can face during pregnancy, early parenthood and family life

· Strong relationship-building skills

· Confidence in outreach, engagement and partnership working

· Good safeguarding awareness

· The ability to keep accurate records and manage a caseload

· A commitment to inclusive, non-judgemental and strengths-based support

Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Salary: Grade 5 - £38,724 per annum, pro rata for part time and excellent benefits 

Hours: 21 per week - flexible working pattern

Contract: Fixed term until 31st March 2030 - subject to possible contract extension

Closing date: Wednesday 27th May 2026 at 11.30pm 

We are looking for someone with a proven record of developing collaboration and coproduction across services for people experiencing housing or homelessness issues people, to join us as a Project Coordinator. The role will oversee the development of Shelter’s participation in the Norfolk Homelessness Solution Forum. 

About this role 

Your role as Project Coordinator will further develop collaboration and coproduction across organisations who are member of the Norfolk Homelessness Solutions Forum. Specifically, this will involve project management for delivering the Forum’s objectives, overseeing the project communications plan and establishing and leading delivery working groups. You will oversee and support the work of the Norfolk Homelessness Solution Forum’s Lived Experience Coordinator, act as an adviser on good practice for partners and ensure that co-production, collaboration and a person centred focus is at the heart of everything you do.

About you 

You will have experience of managing complex projects, including using a range of Project Management techniques and influencing system change using an evidence base. An outstanding and adaptable communicator, you will have experience of chairing meetings, delivering presentations and working in a multi-disciplinary context with external stakeholders. Your understanding and empathy for the people worst impacted by the housing emergency means you will be able to motivate partner organisations, championing the work of Shelter and the Forum within Norfolk.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the project 

The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping. 

About the Team

We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice. We also deliver housing right awareness sessions to empower local communities to take action on housing issues.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

How to apply 

Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the first five points in the ‘About you’ section of the job description of no more than 350 words per point. Please provide specific examples following the STAR format:

Through your responses, please demonstrate how you meet the behaviours below:

•     We prioritise diversity and have an inclusive and open mindset

•     We create change and align behind our strategy 

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you looking for a role where you can use your fundraising experience and expertise to support an end to homelessness through community engagement fundraising?

We are looking for a Community Fundraising Coordinator to join the Mungo’s Community and Events team. This new post will play a vital role in managing, developing and growing community engagement, awareness and fundraising.

In this exciting role, you will be responsible for managing and developing the community fundraising portfolio for St Mungo’s on a national scale. This will include working alongside community groups, clubs and associations, schools and faith groups as well as individual fundraisers. You will also lead on new projects attached to community fundraising which can increase our profile and income levels. Key responsibilities include:

• Design and develop our community fundraising programme, taking ownership and managing new community fundraising initiatives.
• Lead the development and implementation of a range of fundraising activities, whilst nurturing current supporter relationships and developing new fundraising opportunities and networks.
• Engage and build strong relationships with community fundraisers / organisations. Developing supporter engagement through regular check in’s, face to face meetings, presentations and attendance of events.
• Support the growth of our national fundraising activities, by recruiting supporters and building an on the ground fundraising volunteer team.

Where you’ll be working

In this role you will work flexibly for at least 2 days per week from our Central Office in London. Travel across London and regions in the South of England is also required.

This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for hybrid working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

Due to the nature of the role, some evening and weekends will also be required to oversee relevant events. Out of hours work will be offered back in the form of time off in lieu.

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

About you

We are looking for someone with experience in community, corporate, or philanthropy fundraising. Experience in volunteering, social value or community engagement sectors would also be beneficial.

You will:

• Be comfortable managing income, working with a target driven approach while demonstrating success in growing income from supporters.
• Enjoy building strong, lasting relationships with supporters and volunteers, engaging with a variety of people, and working closely within the local community and seeking out opportunities to engage our fundraisers in St Mungo's work. 
• Be ready to take ownership of new and creative fundraising initiatives.
• Demonstrate strong organisational and prioritisation skills, with the ability to manage a busy workload and meet deadlines.
• Show a willingness to work as part of a team and support a wide range of fundraising activities across the calendar year.

Our clients and supporters are at the heart of everything we do, if you share our vision, passion and commitment to ending homelessness we would love to hear from you!

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 26 May 2026

Interview and assessments on: 4-5 June 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Salary: Grade 3 - £32,585 per annum

Location: Norwich

Hours: Part time – 21 per week - flexible working pattern

Contract: Fixed term until 31st March 2030 - subject to possible contract extension

Interviews: Week commencing 8th June 2026

Closing date: Wednesday 27th May 2026 at 11:30pm

Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.

About the role 

Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services.

You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.

About you

You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well.

You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the project 

The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.

About the Team

We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice.We also deliver housing right awareness sessions to empower local communities to take action on housing issues.

How to Apply

Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the five points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form.  Please provide specific examples following the STAR format:

You will also be asked to demonstrate how you meet the behaviours below:

•We prioritise diversity and have an inclusive and open mindset

•We create change and align behind our strategy

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

RNID Near You Coordinator Brighton & West Sussex
Remote working in or near Brighton and West Sussex
£25,708 pa plus excellent benefits
35 hours per week Permanent

As a Co-ordinator for our RNID Near You community service in Brighton and West Sussex, you will focus and lead on developing and delivering the community service across the area through drop-ins offering:

· practical hearing aid support

· information on hearing loss and tinnitus

· hearing checks

What you will be doing 

· You will be responsible for co-ordinating up to 20 drop-in sessions and be able to recruit, train and manage a team of up to 30 volunteers to deliver the service across Brighton and West Sussex.

· You will have responsibility for the set up and running of these sessions and have good local knowledge of Brighton and West Sussex and seek new opportunities for delivery of the RNID Near You services.

· We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be regular travel to all venues where we will provide drop-in sessions in community and care settings.

· You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals and people we support.

· You have experience managing people or volunteers and events, your own workload and are able to work evenings/ weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs.

· You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 26 May 2026.
Interviews: w/c 1 June 2026.

Claudia Jones organisation (CJO) Is looking to appoint a highly skilled Executive Director with experience of working in the Voluntary/Community sector to support the development of the organisation. This is a key appointment funded for 1year.

CJO is one of the few small Black lead charities in London, enhancing the quality of life for African Caribbean Women and Families. Founded in 1982 at the request of Caribbean women, CJO delivers family-centred services for women with children 0-16yrs, Gender- based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families.

Reporting to the board of directors/trustees, the Executive Director will oversee the strategic and operational efficiencies of our programmes and staff. This experienced leader will not only understand the working of the voluntary/community sector but also have experience in developing and implementing a successful fundraising plan. Experience of hiring and managing staff is essential and establishing relationships with local community groups is a plus. Most importantly, the Executive Director should be highly effective in a Leadership role that requires clear communication skills and decisiveness. It is important that the post holder embraces our community -based broader philosophy of investment in our community.

Note: Considering the nature of work and focus of the Claudia Jones Organisation, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Paragraph 1, Schedule 9, of the Equality Act 2010. Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). We are an Equal Opportunities employer

Objectives of this role

•  Support the development and cultivation of an active and engaged Board of trustees, standing and advisory committees
•  Work closely with the Board/Trustees and committees to assess and address issues affecting the organisation
• Identify, engage leverage and cultivate community resources, influence and connections to further the initiatives and mission of the organisation
•  Oversee daily operations of the organisation, providing executive direction for programmes, strategies and efficiencies, compliance and quality assurance
• Identify and address staffing requirements for efficient operations, and maintain a strong work culture that attracts and retains people while driving the organisation’s mission
• Increase awareness of the organisation by being the main spoke person of the charity for external communication, both verbally and written
• Develop capital and operating budgets for assigned programmes, planning for short and long-term program needs
• Comply with all national and local regulations

Responsibilities

•  Create business plans to achieve goals and objectives and presenting to the board/trustees for approval
• Meet annual fundraising goals in partnership with colleagues/staff team to obtain financial support from grant giving organisations, foundations, statutory organisations, cooperations and other funding sources
• Work with Staff and Board/trustees on other annual community initiatives, programmes and all external communications, including website, newsletters, promotional materials including the media
• Serve as the face of the organisation and participate in external events to increase visibility, credibility and market brand, and develop strategic partnership to further increase community awareness and expand programmes
• Build and lead an effective team that’s dedicated to fulfilling the organisation’s mission through highly successful programmes, community engagement and fundraising
• Manage staff members, volunteers and clients whose experience, cultures and languages reflect the community served by the organisation

Required Skills and Qualification

• Five or more years of experience in senior management preferably with a Charity
• Strong experience in public relations, marketing and fundraising
• Knowledge of leadership and management principles for voluntary/community sector
• Proven success working with a board of directors/trustees
• Innovative approach to business planning
• Dynamic and charismatic team player who enjoys being the public face of the organisation

Preferred Skills and qualifications

• Degree (or equivalent) in business, human resources or finance
• Experience in managing budgets
• Exceptional verbal, written and visual communication skills
• Experience in community engagement and volunteer development
• Experience in working in a cross functional and complex reporting environment

JOB SPECIFICATION

Essential

• At least 5 years relevant experience of managing a charitable organisation.
• Demonstrable senior leadership and strategic management
• Demonstrable passion for, or commitment to, the work of CJO
• Good understanding of the charity sector’s regulatory frameworks and legislation.
• Experience of building positive working relationships and managing teams/performance.
• Good judgement and able to act decisively
•  Collaborative, open and able to constructively challenge and inspire
• In-depth knowledge of managing family support and VAWG/GBV services that includes children and young people 
• Experience of working in and managing organisational change and development
• Experience of working with consultants and contractors
• Demonstrable experience of working in the sector and understanding of the challenges of the African Heritage women and family
• Demonstrable experience of successful fundraising from a range of sources including trust and foundations and maintaining relationships.
• Substantial experience of budget management and financial accountability at £150K and above.
• Experience of managing a varied and demanding workload
•  A credible and inspiring communicator and negotiator

DESIRABLE

• Experience of gaining quality marks for services.
• Experience of using case management systems.
• A good understanding of GDPR.

APPLICATION GUIDANCE

•  Following the points above will assist you to demonstrate your suitability for the role and assist the panel in ensuring an accurate assessment of your application.
•  Respond to each person specification point in order when completing your supporting statement
• Provide practical examples of how you meet the criteria where possible. Examples can be from paid / voluntary roles / your life experience. 

 HOW TO APPLY

Candidates are asked to submit:

• a CV of no more than 2 sides of A4, font size 12
• a Supporting Statement of no more than 3 sides of A4, font size 12
• Our completed Equality & Diversity Form

Closing Date & Time: 29th May 2026

Interview Date: Interviews are expected to take place in person On 08th June, 2026

If you have not received a response to your application within 21 days of the closing date you can assume your application has not been successful on this occasion.

Should you be successful, two satisfactory References from previous employers are required and an Enhanced DBS check.

CJO is an Equal Opportunities Employer.

All candidates must have the right to live and work in the UK.

We will only be able to contact shortlisted candidates.

About us

Refugee and Migrant Justice (RMJ) is one of the UK’s largest charities providing immigration and asylum advice, dedicated to supporting refugees, asylum seekers, and vulnerable migrants to access justice and rebuild their lives.

As an IAA Level 3 accredited organisation, we represent clients at every stage of the immigration and asylum process, including appeals up to the Upper Tribunal of the Immigration and Asylum Chamber. Our work also extends beyond legal advice: we support individuals facing destitution to access housing, financial assistance, and other essential services to which they are entitled.

At RMJ, we are not only committed to delivering high-quality legal support—we are also working to change the system. Our team actively campaigns for a fairer and more humane immigration system. This means our caseworkers have opportunities to contribute to strategic litigation, policy engagement, and wider advocacy work that drives meaningful change.

We are proud to have recently been recognised as a Great Place to Work, reflecting our commitment to building a positive, inclusive, and supportive workplace where our staff can thrive while making a real difference.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RMJ.

We guarantee an interview to refugees, stateless people and others with lived experience of forced migration, as long as they meet at least 50% of the essential criteria.

If you are passionate about justice, human rights, and supporting some of the most vulnerable people in society, we would love to hear from you.

Role Overview:

This is a new role. The HR Administrator will play a key role in supporting the HR function, ensuring efficient management of HR systems, accurate record-keeping, and smooth onboarding and offboarding processes for staff and volunteers. This role also provides recruitment support, manages pre-employment checks, and assists with general HR administration.

Reporting to: People & Culture Manager

Hours of work: 15 hours per week. Open to candidates who can work 15 hours across three days.

For further information and application process, please refer to the job pack.

Please note that applicants must have the legal right to work in the UK, as visa sponsorship is not available for this role.