Client service manager volunteer roles in deeside, flintshire

Charity Trustee

You and Me Counselling are currently recruiting volunteer trustees to complement the committee members already in their role.

This is a home working role and will be for immediate start.

Our charity

You and Me Counselling is a charitable organisation established in 2011. We are a counselling and psychotherapy service based in Hornchurch, Essex that works with children, young people, adults, and their families in the boroughs of Havering, Barking & Dagenham, Redbridge, and Waltham Forest. Our counsellors and therapists work both within schools and from our counselling rooms located in Hornchurch and Ilford.

You and Me Counselling are an organisational member of the British Association for Counselling & Psychotherapy (BACP). This means we are fully governed by the BACP’s Ethical Framework for the Counselling Professions.

Job Description

As a trustee you will need to:

• Acknowledge emails at least once a day.
• Give a minimum of one hour per week to the role.
• Attend quarterly trustee meetings online.
• Ensure that You and Me Counselling pursues its stated objectives
• Ensure there is regular review of changes that might affect the organisation (political, financial, demographic, etc.)
• Ensure that the charity complies with charity law, company law and any other relevant legislation or regulations.
• Monitor finance to ensure that the charity applies its resources exclusively for its charitable objectives.
• Uphold the good name and values of You and Me Counselling.
• Ensure the effective and efficient administration of the organisation, including having appropriate policies and procedures in place.
• Ensure the financial stability of the organisation.
• Supervise, support and appraise the chief executive officer.
• Hold the chief executive officer to account for the management and administration of the charity.
• Ensure that the organisation acts in accordance with employment law and exercises a duty of care to its employees.
• Identify major risks to the organisation and put systems in place to mitigate or minimise the risks.
• Ensure that the organisation has a governance structure that is appropriate to a charity of its size/complexity, stage of development, and its charitable objectives
• Regularly review your own training needs and create an expectation of continuous professional development throughout the organisation.
• Ensure that trustees have an agreed code of conduct and comply with it, and that there are mechanisms for the removal of trustees who do not abide by the principles stated therein.

Person Specifications

All trustees should demonstrate the following skills and values:

• A commitment to the organisation.
• A willingness to devote the necessary time and effort.
• Good, independent judgement.
• An ability to think creatively.
• A willingness to speak their mind.
• An understanding and acceptance of their legal duties and responsibilities as a trustee
• An ability to work effectively as a member of a team.
• Ability to evaluate and interpret management information and other data.

Specific Skills

The ideal candidate would have one of more of the following:

• Experience in charity law and governance
• Experience in charity fundraising
• Knowledge of counselling or psychotherapy (as a therapist or client)
• Experience in accounting or financial management
• Experience in business development
• Experience in social media or marketing
• A parent of a young person who has experience of mental health issues

Join Us as a Trustee – Help Shape a Safer Future

About the Role
We are seeking passionate and committed individuals to join our Board of Trustees. As a trustee, you’ll play a vital role in helping shape the strategic direction of the charity, ensuring good governance and supporting our leadership team to deliver high-quality, impactful services.

What We’re Looking For
We welcome applications from people of all backgrounds. We are especially keen to hear from individuals with experience in any of the following areas:

- HR

- Training

- Marketing and communications

- Estate/ property management

- Safeguarding and medical/ health backgrounds

You do not need previous board experience—we provide a full induction and support. What matters most is your commitment to our values and your willingness to contribute your time, insights, and passion.

Why Join Us?

• Make a real difference to the lives of clients
• Gain strategic and governance experience
• Be part of a supportive, forward-thinking team
• Help champion equity and amplify the voices of those often unheard

Trustee Duties

• Support and provide advice on Safer Places’ purpose, vision, goals and activities
• Approve operational strategies and policies and monitor and evaluate their implementation
• Oversee Safer Places’ financial plans and budgets and monitor and evaluate progress
• Ensure the effective and efficient administration of the organisation
• Ensure that key risks are being identified, monitored and controlled effectively Review and approve Safer Places’ financial statements
• Keep abreast of changes in the operating environment
• Contribute to regular reviews of Safer Places’ own governance.
• Attend Board meetings, adequately prepared to contribute to discussions
• Use independent judgment, acting legally and in good faith to promote and protect Safer Places’ interests, to the exclusion of personal and/or any third-party interests
• Contribute to the broader promotion of Safer Places’ objects, aims and reputation by applying your skills, expertise, knowledge and contacts

Summary

Help us grow and engage our audiences by making design changes and improvements to our Wordpress (Divi) website, so that we can help support the mental health of more women.

Description

We are seeking a website designer to help us reach more women who need mental health support. The ideal candidate will have a working knowledge of Wordpress and ideally, Divi.

What impact will they have?

Your support will help us reach more women seeking mental health support via our 1-1 counselling services.

About the volunteer

Description

We are looking for a volunteer who:

· Making design improvements and creating new website layouts and templates using design software

· Integrating graphics, audio, and video into the website

· Creating website elements (e.g., icons, banners, pages, audio enhancements, etc.)

· Ensuring the website is optimised for mobile devices

· Testing the website in various browsers and modifying design as necessary

· Performing website updates as required by the client or management

· Maintaining and enhancing the website once built

· Understanding of user experience (UX) and user interface (UI) design principles

· Has good communications and organisation skills

· Understands the resource constraints of a small charity and is able to work with these.

Skills

· Website design

Where and when

Location

Can be fully remote or partly remote if based near Brighton.

Time

Time commitment

· 0-6 hours / week – the role would ideally be an ongoing role

Volunteer availability

Either inside or outside office hours.

Application details

Application instructions: please send a CV and details of your availability and interest in the role

Location: Remote (with occasional attendance to in-person events)

Hours: 8 Hours per month

Expenses: This is an unpaid remote position; however, reasonable expenses will be reimbursed.

Closing date: 4 July 2025

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​Role Overview

​The Safeguarding Trustee will provide guidance so that Migrant Help meets all safeguarding obligations and promotes a culture of safeguarding at every level. They will provide expert oversight, policy guidance, and support for the embedding of best practices across the organisation. The Safeguarding Trustee will work closely with senior leadership to provide oversight of the way that the organisation remains compliant with safeguarding regulations.

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​Key responsibilities

• Maintain an awareness and understanding of the Charity Commission's safeguarding regulations, responsibilities, and safeguarding good practice through training, conferences, and guidance review.
• Review the Charity’s safeguarding policies annually.
• Be aware of statutory safeguarding processes and policies, acting as a point of reference for the Designated Safeguarding Lead, as needed, and as assurance on behalf of the Board, for guidance on statutory and legislative safeguarding matters for issues in all four countries in the UK.
• Assess the monitoring reporting for safeguarding policy and procedural effectiveness from both internal and external reviews.
• Consider the Charity’s strategic plans and make sure they comply with safeguarding legislation and regulations specific to our activities, statutory guidance, and the safeguarding expectations of the Charity Commission.
• Review the Charity’s risk register for inclusion of safeguarding risks with sensible measures in place or planned, including relevant insurance for trustees’ indemnity, providing assurance to the Board that safeguarding risks are being managed appropriately by the organisation’s staff.
• Lead on the standing action item at the Board of Trustees meetings regarding safeguarding.
• Trustees share collective responsibility for the charity’s governance, ensuring the charity’s mission is achieved and its operations are effective. Trustees support the CEO by contributing to strategic planning, offering expertise, and working together to provide the necessary oversight and direction for the charity’s growth and success. The Safeguarding Trustee has the additional responsibility to fulfil this for safeguarding processes.

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The skills and abilities you need

• Professional experience in safeguarding children or adults, with a means to keep informed of current legislation and good practice.
• Ability to work with short notice to give urgent Safeguarding advice and practical steps to the Safeguarding Lead.
• Understanding and having a ground-level aspect of referral processes to link clients in the services when giving Safeguarding advice.
• Ability to advise and support the Designated Safeguarding Lead and Safeguarding Manager within the Charity.
• Act with integrity and respect when working with others.
• A social work qualification is welcome but not essential.
• Direct practical experience is essential.

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Mandatory Training Requirement

​The Safeguarding Trustee must complete trustee governance and safeguarding training within the first three months of appointment. Additional training will follow as needed.

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Terms of Appointment

​​Trustees serve an initial three-year term, with the option for renewal up to a maximum of a second term of three years.

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​Time Commitment:

• 8 hours per month, including:
  • Quarterly board meetings, preferably with in-person attendance.
  • Safeguarding Operations Group – monthly, via Teams.
  • Annual half-day strategy session to contribute to the charity’s direction.
  • Regular Teams/telephone discussion with the Designated Safeguarding Lead averaging half an hour a week.
  • Must visit at least once with the Heads of Service or alone to a regional office once per year.

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​About Migrant Help

​Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

​We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

​At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

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Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• All voluntary roles are subject to satisfactory references and an enhanced DBS check.

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How to apply

​​To apply for this role, please click on the 'use this link to apply' button and complete the online application form where you will be asked to upload a copy of your CV along with an expression of interest letter.

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We particularly welcome applications from people with first-hand or indirect experience of displacement, either recently or in past generations

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