At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in Housing Service in London.
Sounds great, what will I be doing?
In this role you will take ownership of a busy caseload of 50–100 supported accommodation units, ensuring residents are safe, engaged, and set up to succeed. You'll lead on all aspects of tenancy management, from onboarding and exit meetings to embedding a Psychologically Informed Environment approach. All while maintaining accurate, GDPR‑compliant records and delivering strong financial performance. With a proactive focus on arrears management, income collection, and benefits guidance, you'll help residents navigate housing systems and sustain their tenancies. You'll also coordinate timely repairs, monitor property standards, and keep communication flowing between residents, support teams, and contractors. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about creating stable, high‑quality housing experiences for vulnerable individuals.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
A successful candidate will bring solid experience in rent collection, arrears recovery, and confidently applying the pre‑action protocol, alongside a proven ability to manage complex welfare benefit claims and navigate DWP and Housing Benefit systems. They will have a background in supporting vulnerable individuals - including those facing mental health challenges, substance dependency, domestic abuse, or young people's support needs, and be skilled in working collaboratively with local authorities, support workers, and external agencies. With strong knowledge of tenancy management, housing legislation, and income‑related processes, they will also demonstrate excellent IT capability, accurate data handling, and confidence using housing management systems. Exceptional communication, numeracy, and interpersonal skills are essential, as is the ability to build trust, work sensitively with service users, and maintain productive relationships with stakeholders. Highly organised and self‑motivated, they will manage their time effectively, take ownership of their responsibilities, and be able to travel across sites to deliver in‑person support where needed. You must be flexible to travel across London.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
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We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Thank you!
Main Purpose of Role:
· Devise and implement a mixed programme of community fundraising activities, to generate a sustainable source of unrestricted income to meet agreed targets.
Specific Responsibilities:
- Launch, implement and run innovative income generating projects to maximise donations to SWA, to look after relationships with existing donors and build on relationships created to ensure fundraising potential is optimised.
- Set up and manage a volunteer community fundraising team
- Organise and manage community fundraising activities (including digital) and events to maximise all fundraising opportunities and work to raise the profile of the SWA.
- Keep abreast of developments in the third sector relating to fundraising and have an awareness of the local competition for donations.
General Responsibilities:
Responsible for the Health, Safety and welfare of yourself and your colleagues, ensuring the duties and responsibilities are clearly understood and that legislative requirements are adhered to.
- Respect the confidentiality of all information obtained in the course of duties, perform and refrain from disclosing such information without written consent from management, except where disclosure is required by order of a Court of law.
- Maintain professional competence by complying, at all times, with the training and competence procedures set down by the Organisation. Generally, keep abreast of developments affecting your duties and responsibilities.
- Be aware of the Organisation’s Equal Opportunities Policy regarding both employees and service users to assist in eliminating all areas of inequality and discrimination.
- Become familiar with the aims, ethics and aspirations of the Organisation and to sustain and promote them. Participate enthusiastically in the growth and prosperity of the Organisation.
- Undertake any other business development/funding duties, as directed that can reasonably be accommodated within the salary range for the job and your expertise.
Job Description and Review
The job description reflects the present requirements of the post. The description will be reviewed in consultation of the job holder as and when the duties and responsibilities change. Such review will normally also take place at the Annual Appraisal Meeting.
Desirable
- Charity fundraising qualification
- Membership of Institute of Fundraising or other relevant professional body.
- Ability to speak Welsh
Essential
Experience
- Minimum of two years’ experience in community fundraising with a proven track record of achieving funding target
- Experience in planning, organising and delivering fundraising campaigns, events and activities
- Developing and evaluating new opportunities for partnerships and community fundraising
- Raising funds via social media activities/digital marketing
- Experience of managing or working with volunteers to support fundraising activities
Knowledge
- Charity community fundraising
- Donations
- Proven knowledge of online fundraising tools, digital marketing and social media
- Regulatory knowledge to include Gift Aid, general data protection regulations and fundraising best practices.
Skills/Personal Qualities
- Proficiency in Microsoft Office, and experience with Customer Relationship Management software systems.
- Numerate and attentive to detail, with the ability to maintain accurate records
- Good networking skills
- A proactive self -starter who is able to work on their own initiative, managing and prioritising their work to meet agreed deadlines and targets
- An excellent communicator, with persuasive, engaging and creative writing skills
- Understanding of, and enthusiasm for, SWA’s work, mission and values
- A passion to raise funds for SWA
Other
- Full UK driving licence and access to a suitable vehicle
- Able to lift and transport equipment
- Willingness to travel locally and to work occasional evenings and weekends
The client requests no contact from agencies or media sales.