Communication officer volunteer roles in birmingham
Summary
Role: Helpline Support Volunteer
Reporting to: Operations Director / Helpline Manager
Benefits: on the job training; ongoing professional development opportunities, and access to mental health and wellbeing support.
Hours: 3.5 hours per week (minimum)
Role Type: Voluntary (reasonable expenses will be paid)
Location: First Floor, 1192 Stratford Road, Birmingham, B28 8AB (office based)
Application deadline: 9am on Friday 19 September 2025
Interviews: Monday 29 September and Tuesday 30 September
Training: for 3 weeks across October (09:30-14:00 on 6th,7th,8th,13th,14th,15th,20th,21st and 22nd - please note these dates may be subject to change)
Start Date: 06 October 2025
About Us
Muslim Women’s Network UK (MWNUK) is an award-winning national charity based in Birmingham and has been running since 2003. MWNUK are working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.
Training
Due to the variety of enquiries we receive and their sensitive nature, the first month of your role will involve specialised training.You will be required to attend 3 mornings per week for 3 weeks.
Purpose of the Role
We are looking for individuals to volunteer on our Muslim Women’s Network (MWN) Helpline Service which primarily provides support to victims of domestic abuse, violence against women and girls (VAWG) and related issues. We are also recruiting volunteers for a new helpline service focused on recording incidents of anti-Muslim hatred.
As a Helpline Support Volunteer, you will be answering calls, emails, texts, webchat and on Amal Safety mobile app from service-users and supporting them on the wide variety of issues that are raised on the Helpline. The helpline supports women on more than 45 different issues with most of the calls relate to VAWG as well as mental health and wellbeing.
All responses must be in line with the ethos of MWNUK which upholds protection from discrimination, harassment and victimization in line with the Equality Act 2010. The nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
You will be responsible for maintaining accurate records of the client cases on MWN’s bespoke online databases, ensuring data complies with GDPR requirements.
Given the nature of the role, experience supporting individuals - particularly Muslim women - is essential. This may be through paid employment, volunteering, or informal support of friends and family.
You may also have the opportunity to contribute to maintaining website resources, promoting the service, supporting other MWNUK projects and activities related to Helpline issues.
Full training and ongoing support will be provided to help you feel confident and equipped in your role.
Who are we looking for?
We are looking for a highly motivated and organised individual who is passionate about women’s rights and keen to make a difference. An interest in Violence Against Women and Girls (VAWG) sector and tackling anti-Muslim hatred / Islamophobia is important.
We particularly encourage applications from women who may have taken a careers break or have caring responsibilities as full training will be provided and ongoing support to help you feel confident in your role.
Main responsibilities
- Providing high-level support to users of the MWN Helpline and/or a new anti-Muslim hatred / Islamophobia incident recording service, responding to telephone and electronic enquiries.
- Manage helpline cases, including accurate data entry into MWN’s bespoke database.
- Maintain confidentiality and adhere to data protection policies at all times.
- Attend training sessions as directed.
- Stay informed about developments and legislation on key issues such as forced marriage, violence against women, hate crime, Islamophobia, and related topics.
- Carry out administrative duties and provide support to the Helpline Manager, Operations Director, and Trustees as required.
Person Specification
We are looking for someone who:
- Has a strong interest in the charity sector, particularly in empowering racialised communities and Muslim women.
- Can work in a non-judgmental, culturally and faith-sensitive manner.
- Demonstrates accurate listening and note-taking skills.
- Has an approachable and friendly manner, with strong communication skills.
- Possesses excellent IT skills, including data entry and email correspondence.
- Speaks a second language (e.g., Urdu, Arabic, Punjabi, Mirpuri, Pashtu, Bengali, Gujarati).
- Has experience supporting Muslim women and girls—through paid work, volunteering, or informal support.
- Maintains a high level of professionalism when engaging with internal and external stakeholders.
- Has knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
- Works effectively as part of a team.
- Can work independently in a highly organised manner.
- Is driven and committed to providing the best possible service and ensuring the success of the Helpline.
- Understands and upholds confidentiality, data protection, and professional boundaries.
- Has knowledge of the community sector and its role in supporting vulnerable groups.
Equal opportunities awareness
- Demonstrates awareness of diversity issues and maintains a positive, non-discriminatory, and non-judgmental approach.
- Committed to working collaboratively and flexibly with all members of the MWNUK team.
Essential
- DBS basic clearance
Application process
Stage 1: How to apply
Please send your cover letter (and CV if you are including this) by 9am Friday 19 September 2025. Your cover letter should be no longer than one side of A4 and must include the following:
- Your name and contact details (address, email, phone number)
- Languages spoken
- Why you are interested in this role
- How you meet the criteria outlined in the job description and person specification
- Transferable skills relevant to the role—feel free to draw on experiences from home life, education, work, or volunteering
- Confirmation that: you can commit to the hours outlined and you can attend all training days
- Any existing affiliations with MWNUK (e.g. relationships with current staff, volunteers, or board members)
- Details of one referee who is not related to you
We welcome CVs in addition to the cover letter, but they are not mandatory.
Stage 2: Interview process
Shortlisted applicants will be invited to attend a face-to-face interview on Monday 29 September or Tuesday 30 September 2025.
Further information
- Unfortunately, we are unable to provide feedback at Stage 1 of the application process.
- A Basic DBS clearance is required for this role.
- If successful, references will be requested. To help speed up the process, please include referee details in your cover letter and/or CV.
- In accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
- Please note that, in line with MWNUK’s legal obligations as a charitable company, all job applications (successful or otherwise) will be retained for a minimum of six months. Applications will be securely deleted once retention is no longer necessary.
- For more information, please refer to our Privacy Policy.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a qualified accountant, looking to make a real difference to a human rights charity?
The Restraint Reduction Network (RRN) is looking for a dedicated and passionate honorary Treasurer to join our Board of Trustees.
About the RRN Treasurer role
This is an exciting opportunity to volunteer with the RRN in a vital governance role: the Treasurer maintains an overview of the RRN’s financial affairs, ensuring effective and appropriate financial measures, controls and procedures are in place. As a member of the Board of Trustees, the Treasurer also supports good governance helping set the strategic direction of the charity for the years to come.
The role would suit a qualified accountant with some knowledge of charity accounting and the ability to communicate financial information to the wider board in a clear and accessible way.
With a passionate Board of Trustees and a committed staff team, you’ll join an organisation focused on positive change.
This is a voluntary role. Any expenses incurred while carrying out the duties of the role will be reimbursed.
About the RRN
RRN is a national charity with an ambitious vision to eliminate the unnecessary use of restrictive practices across health, social care and education. We want to develop a culture of respect for human rights across services.
If you share our vision, we would love to hear from you.
To apply, please submit your CV and supporting statement outlining your experience and interest in the charity and role.
Registered Charity
21 - 50
Our vision is a society where everyone can enjoy the same rights and opportunities
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Respond is seeking a qualified accountant to join the Board of Trustees as honorary Treasurer.
About the Respond Treasurer role
This is an exciting opportunity to volunteer in a vital governance role at Respond: the Treasurer maintains an overview of the charity’s financial affairs, ensuring effective and appropriate financial measures, controls and procedures are in place.
As a member of the Board of Trustees, the Treasurer also supports good governance, helping set the strategic direction of the charity for the years to come.
The role would suit a qualified accountant with some knowledge of charity accounting and the ability to communicate financial information to the wider board in a clear and accessible way.
With a passionate Board of Trustees and a committed staff team, you’ll join an organisation focused on making a real difference to the lives of people with learning disabilities and autistic people who have experienced abuse, violence or trauma.
Please note this is a voluntary role. Any expenses incurred while carrying out the duties of the role will be reimbursed.
About Respond
Respond is a national charity supporting people with learning disabilities and autistic people who have experienced abuse, violence or trauma. Respond offers psychotherapy and advocacy support and provides specialist trauma informed training for services.
Through specialist advocacy and therapeutic support, we support people to navigate complex systems such as criminal justice, social services and housing, and to cope with the impact of trauma, build healthy relationships and move forward with their lives.
If you are a qualified accountant that shared our passion for supporting survivors, we would love to hear from you.
To apply, please submit your CV and a supporting statement outlining your experience and interest in the role.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?
ECU is a small, dynamic non-profit working to transform the economy so that everyone has the freedom and security to live a good life.
ECU’s board members are responsible for ensuring that ECU is well-run and delivers on our ambition to accelerate the transition to a fair, sustainable and resilient economy. They are responsible for fulfilling the legal duties of a Company Director, as set out by Companies House. Although ECU is not a charity, it is focused on delivering a public purpose, so most aspects of the role are similar to that of a charity trustee role.
We are now recruiting for ECU’s first Treasurer, who will lead at board level on monitoring ECU’s financial performance and sustainability, ensuring that we have robust financial policies and processes in place, and supporting other board members to fulfil their collective responsibilities around finance.
This is an exciting time to join ECU. We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue. Our work is challenging, fascinating, and fulfilling – and, with rising levels of inequality, an unfolding climate emergency, overstretched public services and a growing concentration of corporate power, it couldn’t be more important.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mothers’ Union (MU) is a women-led, volunteer movement founded in 1876, with a membership of some 4 million worldwide. It is a movement based on Christian fellowship, with members driven to express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence.
We are a federated international movement with the central Charity, Mothers’ Union, registered and operating in England, sitting at the centre of the global movement. We connect and support the global movement to achieve its aims and objects and thus transform the lives of women and families around the world.
The Central Charity is governed by an international Board of Trustees, made up of elected leaders from within the global movement and also appointed external experts to fill identified skills gaps.
The Trustees collectively are responsible to the global membership for ensuring that the Central Charity achieves its core purposes. This is achieved through overseeing the management and administration of operations and ensuring that the charity has a clear strategy and that operations and goals are in line with that vision.
The Worldwide Board comprises:
- Worldwide President (elected)
- 11 Zonal Trustees (elected)
- Up to four appointed trustees, with expertise to complement the skills and experience of the elected Board members.
All Board members have voting rights.
Zones: The list of Provinces as allocated to Zones is given in the detailed role specification. Elections are held every 3 years, and the current Board took up office in 2025. The appointed trustees are also appointed for up to 2 terms of 3 years each. However, these do not need to be co-terminus with the elected trustees.
This is un UNPAID position
General Responsibilities of All Trustees:
- To participate actively in Board discussion, to ensure that the Board takes appropriate steps to determine the organisation’s vision and mission, by engaging in strategic planning and tracking progress towards achievement of strategic goals.
- To approve and monitor the organisation’s operational plans and budgets.
- To safeguard the assets and resources of the charity and provide effective financial, risk and operational oversight, by the proper consideration of management accounts, external audits, risk reviews, policies and internal procedures and controls.
- To ensure organisational compliance with all statutory duties and sector best practice.
- To ensure adequate financial resources are available to carry out the work of the whole organisation by consideration and approval of subscription levels and alternative income streams worldwide.
- To enhance the organisation’s public image by participating in activities that promote a positive image of Mothers’ Union, recognising that we need to challenge stereotypes rather than contribute to their perpetuation.
Particular Focus for the Trustee with expertise in Finance:
The elected Board members conducted a skills audit and determined that they do not have strong backgrounds in finance and resources management. The role of the Finance trustee would be to ensure that the appropriate level of support and challenge is given by the Board to management to discharge their duties effectively, be a critical friend to the Director of Finance and Services and be an active member of the Audit and Risk Committee.
They will be asked to provide a particular focus on ensuring that key strategic initiatives, including the ongoing development of IT systems, the potential future sale of the building, Mary Sumner House, and the implementation of the fundraising strategy are executed in line with agreed parameters
All trustees are asked to:
- have an active commitment to Christian faith;
- be committed to the aim and objects of Mothers’ Union;
- be confident with virtual communication and have an ability to access an appropriate device and the internet easily;
- be able to travel internationally if required;
- be in a good state of health, mental and physical, to enable them to discharge their duties fully and well.
- devote the time required to this critical role
A strong Candidate for Finance Trustee would have many of the following attributes, skills and experience:
- CCAB Qualified finance professional (or QBE)
- Experience of operating at Board level and of the charity sector
- An understanding of membership organisations
- Experience of Audit and Risk Committees and engaging with external advisors
- Experience of risk management
- Experience of project evaluation and funding
- Experience of change management
- Basic knowledge of Charity SORP and GDPR requirements
- IT competent
- Proven ability to communicate finance information clearly to non-finance professionals
- An understanding of the governance responsibilities and accountabilities of a Board member of a major international Charity
Additional Information:
What is the time commitment in a three-year period?
In a three-year term of office, Trustees are expected to attend three residential Trustee meetings (one per year) each lasting around 5 days, generally in the UK. We recognise that this may be challenging for professionals, so attendance for at least one day of the week would be acceptable. In addition, at least a further 3 virtual formal meetings a year, each comprising roughly 2 hours starting at 12.00 UK time. The Board may also choose to meet informally on a number of further occasions for fellowship or capability development, virtually, by mutual agreement – it is recognised that this may not be feasible for an active professional.
Written material is circulated to Trustees prior to each meeting. Trustees are expected to read and study the material before the meeting and any follow up material after the meeting.
The specialist trustee for finance will additionally prepare for and attend the quarterly Audit and Risk meetings which take place on Zoom, each lasting 2-3 hours
The specialist trustee may be asked to be available to the Director of Finance and Resources as a sounding board, and to provide input on a time-limited basis to strategic projects
Who will this Trustee work with/relate to in the role?
1. Worldwide President, Chief Executive, fellow Trustees and Leadership Team members
2. Mothers’ Union members from around the world.
3. Finance team
Work Location
This role can be performed fully remotely most of the time.
How to Apply
If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Jobs. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.
Application Deadline
The deadline for applications is 17 September 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Board – Become a Trustee at Coventry Citizens Advice
Are you passionate about making a difference in your community? Coventry Citizens Advice is looking for new trustees to help guide our vital work supporting over 13,000 people each year.
This is a unique opportunity to use your skills to influence positive change, support strategic direction, and help shape services for those most in need.
No previous trustee experience required — just commitment, good judgement, and a desire to help others. We’re especially keen to hear from people with experience in HR, legal, fundraising or research & campaigns.
Time commitment: 5–7 hours/month | Meetings held in the evenings
Apply by: 31 October 2025
We welcome applicants from all backgrounds and especially encourage applications from underrepresented groups.
The client requests no contact from agencies or media sales.