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We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.
We are a multi-award winning, creative and innovative organisation and the Database Assistant (12-month maternity cover) is a role at War Child UK, sitting within the data team and delivering on a range of database tasks and processes utilising our Salesforce database to do so. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like War Child, as well as someone who is naturally process driven and has a great eye for detail. The postholder will be responsible for specific monthly processes such as Organisation income reconciliation and ongoing data uploads and cleansing for the fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help War Child achieve our goals, and provide better service to our donors, supporters and participants.
Your Role
War Child UK uses Salesforce to manage relationships with our donors, supporters and stakeholders including recording all donations made to the organisation. War Child’s Database Assistant (12-month maternity cover) will be responsible for the monthly delivery of the income & data reconciliation processes for the Fundraising Teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, updating and creating new supporter records on the database, processing cheques and payment requests, and working closely with the finance team to ensure all anticipated and banked income tallies correctly. . The post holder will also work closely with colleagues in the Data Team to support and maintain regular database processes, data cleansing and other database-related functions which happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally, and working with external database agencies such as our web platform partners and Salesforce. Aside from these core duties, from time to time you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and record updates, processing invoices and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data-reconciliation and income-reconciliation processes, which include downloading and uploading data files.
- Supporting the fundraising teams with their monthly income recording and reconciliation
- Liaising with external agencies & the finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Run reports for the and Fundraising and Finance Teams.
- Maintain and carry out regular database processes including data cleansing.
- Support the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user trainings and being on-hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partner (i.e. telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Support with ticketing system as a second point of contact in the data team.
- Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.
You Are
- Someone who has experience of using a Salesforce database, to carry out day-to-day tasks and who understands their importance for organisations such as War Child. Charity / NGO experience would be an advantage.
- Someone with excellent attention to detail, and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under own initiative, take instructions from others and work well as part of a team.
- Experienced in carrying out administration tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
The client requests no contact from agencies or media sales.
Title: Project Driver/Office Assistant
Salary: Local terms and conditions apply
Location: Nwoya, Uganda
Contract: 24 month Fixed Term Contract
Hours: 35 hours per week, with some weekends included
About the role
The purpose of the Project Driver/Office Assistant role is to provide logistical support to the Anyim Maber Project, by driving staff and visitors when required, to ensure maintenance and safety of the project vehicle, and to complete clerical duties so that the office is running efficiently.
Further duties for the Project Driver/Office Assistant role include;
Driving tasks
- Undertake driving assignments for Sightsavers staff, project visitors and consultants as required.
- Provide logistical support to the Nwoya PIU
- Drive Sightsavers staff and visitors for project visits in the programme areas as required.
- Keep the project vehicle in clean condition, properly maintained and fuelled at the designated service stations.
- Ensure that vehicle logbooks are properly maintained and compile summaries on vehicle movements and fuel utilisation as per monthly vehicle reporting form.
- Maintenance of vehicles.
Administrative tasks
- Undertake courier or dispatch tasks and duties payment of bills, mail collection, delivery & distribution of letters.
- Receive and direct Uganda Country Office (UCO) visitors in absence of the Project Officer, providing information where needed.
- Respond to general requests to Project Implementation Unit (PIU).
- In liaison with Programme Coordinator, distribute send documents to Partners.
- Provide administrative support in filing, photocopying, and binding documents.
- Logistical support during field visits - play lead role, take photographs.
- Undertake logistics of programme workshops and meetings.
This is not an exhaustive list of tasks or principal accountabilities, the need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed. For a full list of duties please see the here.
To succeed in this role, you will need a UCE certificate or equivalent, and possess previous working experience in a similar roles within a reputable private firm or NGO.
Further required skills and experience include;
- Previous working experience as a Driver
- Previous administrative experience
- A clean and valid Ugandan driving licence (class A and E)
- Certificate of good conduct.
- Minimum 3 years accident-free driving record with reputable private firm or NGO.
- Good interpersonal skills.
- Ability to work with minimum supervision.
- Good oral and written communication skills.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
To apply for this exciting new opportunity, please complete an application via our recruitment portal, where you will be asked to upload your CV and answer a set of questions. We are particularly interested in learning of your motivations for applying.
We anticipate that remote interviews will take place during the week commencing 8 April 2024 and the evaluation process will include a driving test and oral interview, to be completed by shortlisted candidates in advance of this. You will be asked to bring your driving license to the driving test.
This role has a potential start date of 4 June 2024.
Closing date: 31 March 2024