Islamic Relief Worldwide
Islamic Relief UK (IRUK)
Orphans Assistant
BASE LOCATION:
London, UK
REPORTING TO:
Orphans Coordinator
LINE MANAGEMENT RESPONSIBILITIES:
None
Islamic Relief:
Islamic Relief is an international non-governmental organisation (INGO) founded in the UK in 1984 by a group of medical doctors and activists. Established in response to the widespread famine in Africa, Islamic Relief has grown to become one of the world’s largest Muslim INGO with a presence in over 40 countries worldwide.
Since 1984, Islamic Relief has saved and transformed the lives of over 110 million people. By responding to disasters, rebuilding lives and preparing people in case disaster strikes – we save lives before they are lost. In addition to providing disaster and emergency response, we also promote sustainable economic and social development by working with local communities – regardless of race, religion or gender. Islamic Relief is a member of the Disasters Emergency Committee (DEC) and an implementing partner for DFID, ECHO, the World Food Programme (WFP) and UNHCR.
PURPOSE OF DIVISION (IRUK)
Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide.
IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
PURPOSE OF DEPARTMENT ( Support Services):
The Support Services Department of IRUK is responsible for the provision of backend services (namely ICT, HR, accounts, facilities management, supporter relations and procurement) to the SBU so it can deliver its strategy successfully. It is also responsible for continuous monitoring IRUK’s performance and developing systems, policies and procedures to ensure it maintains a high level of operational efficiency.
Job PURPOSE:
This is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s supporters in line with the standards set out in Supporter relations framework. The job holder will provide support to the orphan’s officer and will play a key role in ensuring all communications with supporters are of the highest possible standard. They will also need to ensure that all enquiries are handled efficiency and promptly whilst maintaining accurate financial reports and supporter records on the database. This involves handling both general and orphans related enquiries and the administration of UK orphans one to one sponsorship program.
KEY WORKING RELATIONSHIPS
- Regular liaison with orphans Team Leader and SRU colleagues to ensure that the duties of the units are fulfilled effectively.
- Working closely with the orphans and Child Welfare Dept. at Islamic Relief Worldwide and child welfare Officers in the field offices to ensure support of OCW program
- Regular liaison with Islamic Relief Depts. to ensure One to One Orphans Sponsorship program is being promoted to agreed standards
- Communicate effectively with supporters on Orphans related work.
SCOPE AND AUTHORITY
Scope of the Role:
- Reporting to the Orphans Team Leader, the Orphans assistant will strengthen the organisation’s position, performance and standing through.
- Responsible for the administration of the Orphans One to One sponsorship in UK Office.
- Ensuring timely collection of orphan sponsorship donations from all income streams including missed and stopped orphan’s payment
- Responsible for processing all orphans related responses and enquiries efficiently ensuring high supporter satisfaction and proactively identify opportunities to increase supporter value and reduce sponsorship attrition.
- With the Orphans officer, review and further develop the administration systems that will enhance the One to One Sponsorship program and device mechanism for supporter retention and loyalty
Responsibility for resources:
The post holder will be:
- Responsible for ensuring that income data on Raisers Edge and is accurate, updated and accessible
- Ensuring that records are kept accordance with legal/ statutory guidelines for financial audit requirements
- Maintain email, paper and electronic filing systems relating to all donation related work including current and archived information
KEY ACCOUNTABILITIES
-
The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff:
Key Accountability: One to One Orphan Sponsorship Administration
- Edit and authorise orphans biodatas and progress reports according to Orphans & child
- Fulfilment of biodatas and progress reports to the agreed format and set time
- Administer new sponsorship via all income streams
- Administer orphans cancellations by supporters and field offices
- Maintain email, paper and electronic filing systems relating to all orphans & child welfare work including current and archived information.
- Verify sponsorship payments are up to date and take appropriate action
- Generate monthly regular giving and annual orphan’s sponsorship payment notifications.
- Administer Sponsorship terminations and liaise with donors and offer alternative sponsorship options
- Administer Orphans Renewals, terminations and allocations across all income streams.
- Ensure that progress reports are checked and sent to donors in a timely manner
- Log and Liaise with OCW at IRW to raise concerns or report any issues
- Monitoring of sponsorship payments across all income streams.
Key Accountability: Supporter Relations
- Handle all orphans related enquiries by telephone, letter and Orphans UK email and bring to conclusion. Maintain the orphans’ enquiry inbox effectively and in a timely manner.
- Ensure that enquiries are handled within agreed standards. Entering support details and particulars of enquiries onto the Raisers Edge, responding to these enquiries verbally and/or by using standard or drafting tailored written responses, dispatching leaflets and information packs.
- Address donor concerns and complaints effectively and escalate to orphans Team Leader as required
- Liaise with donors with regards to resolving any payment issues
- Respond to and resolve supporter complaints, identifying and applying improvements to avoid repeating issues causing complaints, where possible.
Key Accountability: Database Administration and Quality Assurance
- Ensure records on Raisers Edge database are accurate and up-to-date
- Access and update Al Yateem as necessary
- Ensure information and accuracy across Raise Edge and Al Yateem
- Ensuring that all information related to donors are organised and accessible
- Assess service outputs proactively and systematically to assure high quality delivery, ensuring appropriate action is taken to correct and avoid errors
- Ensure processes and procedures are in place, documented and maintained
- Ensure all templates are reviewed and kept up to date regularly. Key Accountability General
- Effectively deal with complaints, ensure learning from complaints is taken on board, implement and develop processes for monitoring and report against IR’s centralised complaints procedure
- Work flexibly according to the demands of the organisation and carry out any duties with the competence of the post holder, assigned by Supporter Relations Manager including managing and taking part in live appeals when required
- Support the call centre by assisting in taking call centre donations in busy periods when call volumes are high
- Participate in meetings and working groups when requested by line manager and to ensure that decisions from any meetings are followed up.
- Contribute to the effective and efficient running of Islamic Relief as appropriate participate, as appropriate, in staff forums and Meetings
- Adheres to Islamic Relief’s Policies and Procedures
- Represent Islamic Relief to the wider community as appropriate to role and authority
- Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and policies. Ensure professionalism and credibility at all times.
- Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role
- To upkeep the reputation and values of Islamic relief at all times.
PERSON SPECIFICATION
It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to IRW’s vision and mission. To be eligible for appointment, we require candidates to meet all the essential criteria. Please consider this in your application.
Skills and knowledge
Essential:
- Experience of working in customer service environment
- Excellent verbal and written communication skills
- Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word, Excel and Power Point.
- Ability to work unsupervised and a part of team
- Ability to work in a methodical manner with attention to detail
- Ability to plan, prioritise and deliver on tight timescales and work under pressure
- Ability to input data accurately and efficiently
- Willingness to work longer hours, including weekends during peak campaigns
- Strong empathy for the aims and work of Islamic Relief.
Islamic Relief is an international relief and development charity which envisages a caring world where people unite to respond to the suff... Read more
Are you a media or public relations officer looking to work in a busy communications team committed to making a real difference in animal welfare?
We are working on behalf of a brilliant campaigning charity, where we are looking for a communications officer to join their team: you will be as comfortable contributing to the planning of communications activities as you are picking up the phone to journalists. You will be dealing with local and national journalists, as well as contributing to the campaigns planning that directly helps the charity achieve its vision.
You will be responsible for drafting a range of targeted communications materials and their distribution, measuring how effective they have been in passing key messages on to our stakeholders.
The ideal candidate:
This role suits someone who has demonstrable experience in a media, communications or public relations team and is looking for the next challenge and a chance to hone their skills.
The opportunity:
You will work closely with the rest of the policy, campaigns and communications team, as well as key individuals in other teams.
Excellent verbal and written skills and the ability to manage priorities and deadlines are a must for this busy and varied role.
Benefits include generous 28 days holiday entitlement, plus bank holidays, an excellent pension scheme, discounts on shopping and cinema, working in a dog friendly office, most importantly working with a passionate and committed team.
Please get in touch for more details! Please e-mail your CV to Hannah Whittington at Harris Hill
Salary up to £28,000
Based in Godalming, Surrey.
Post: Communications and Engagement Officer
Salary: £30,000
Location: Angel, central London
The British Society for Haematology (BSH) has been bringing haematology professionals together since 1960 to transform the care they provide to patients. With over 2000 members worldwide, we are the largest UK haematology organisation and the only society to cover all aspects of the specialty.
While most of our members are consultant and trainee doctors, our membership is rapidly expanding with an increasing number of clinical and biomedical scientist, pharmacist and nurse members. One of our core objectives is to strengthen membership engagement in all the Society’s activities.
The role
We are looking for a Communications and Engagement Officer to play a key role in planning and delivering communications to our members, potential members and other important stakeholders. The post holder will write, edit, co-ordinate and publish content across various channels, including the website, social media, and print and online communications materials. With a strong focus on digital communications they will analyse success of this content according to performance indicators. The Communications and Engagement Officer will also monitor social media channels and respond to day to day queries and use this experience to identify new opportunities in digital outreach.
The successful candidate will be an excellent communicator with the ability to write concise, engaging copy for a variety of target audiences as well having design skills and experience of working on website projects.
This is an exciting time to join the organisation as in 2020 the Society will be celebrating its 60th Anniversary and the post holder will play an important part in promoting the special activities being launched as part of the Anniversary celebrations.
Closing Date: Midnight on Sunday 20th October 2019
Interview date: Thursday 14th November 2019
To apply, please click the Apply button to be directed to our HR Partner's website where you can complete your application.
The British Society for Haematology is committed to equal opportunities and values diversity in its workforce.
No agencies please.
We are seeking a creative individual with strong digital skills to produce informative and engaging online content for the Society’s website.
Job Title: Web Communications Officer
Salary: £28,175 to £30,753 per annum depending on experience and qualifications
Contract: Permanent, Full Time
Location: 1 Kensington Gore, London SW7 2AR
Founded in 1830, the Royal Geographical Society (with IBG) is a charity and the UK’s learned society and professional body for geography and geographers. The Society has an international reputation and a global membership of 16,000 providing intellectual, financial and volunteer support. Our programme of public, policy and educational engagement with audiences reaches several million people each year through our events and online resources.
As Web Communications Officer you will have a crucial role in working closely with the rest of the communications team, developing the Society’s online content strategy and maintaining the technical functionality of the website.
To succeed in this role, you will have demonstrable experience of implementing an organisation-wide web content strategy and functional development plan, along with experience of editing and proofreading. You will have the ability to collaborate effectively and successfully with third party web developers and suppliers.
In addition, you will have:
- A degree (or equivalent) in geography or closely related subject
- Experience of working with the Kentico content management platform or other similar CMS
- Experience of integrating websites and contact databases
- Experience of using Google Analytics
- Hands on experience of MS Office, Photoshop (or similar), and of editing film using Final Cut Pro (or similar)
Reporting to the Head of Public Engagement and Communications, this is an exciting time to join the team.
This role offers a mix of content production and technical development.
Closing date: 9.00am on Monday 11 November 2019
Interview dates: We anticipate first stage interviews to be held on Thursday 28 November.
You may have experience of the following: Web Editor, communications, marketing, CRM, CMS.
TO APPLY AND FOR MORE INFORMATION:
If you feel excited by this role and want to find further information, please click the 'Apply' button to be directed to our website.
Follow the links to download the relevant documentation, including Job Description and Person Specification.
The Royal Geographical Society (with IBG) is committed to equal opportunities and values diversity in its workforce.
No agencies please.
Overview
We are looking for an engaging and passionate marketing professional to join our organisation as our Marketing and Communications Coordinator. We have 13,000 members who study at the University of Northampton, and our student community is wonderfully diverse. Our Marketing and Communications Coordinator is responsible for ensuring that we effectively communicate with and engage those members, converting them into active participants within the Students' Union.
Job Description
- Work with Union staff and Elected Officers in planning and producing effective communications content in support of the full range of Union services and activities.
- Ensure that the organisation is delivering its Social Media strategy, and along with the Student Engagement Manager make sure required actions link well to the organisation’s strategic objectives.
- Support Union teams with their communications to stakeholders including web content, emails and social media posts.
- Deliver creative written content including news articles, designed resources, event updates and competitions to drive deeper engagement with target demographics, ensuring that they follow the organisation’s “Brand Voice Guidelines”, providing a consistent tone of voice.
- Ensure that the elected officers’ political objectives are understood and clearly reflected within organisation communications, reflecting that transparency to our membership is of utmost importance.
- Generate content for all Students’ Union social media channels, scheduling relevant content in line with the organisation’s communication’s priorities, outlined in the Operational Planning Committee.
- To content manage the Students’ Union website and its microsites, acting as the primary contact for staff and volunteers.
- Provide timely and accurate reports on the performance of the Union’s digital channels, and make recommendations for improvements.
- Examine methods of increasing user engagement through content creation.
- Assist and support staff and officers to capture positive impacts that the organisation is having, enabling them to provide the organisation with high-quality case studies that support our communications and influencing objectives
- Ensure our staff, external suppliers and volunteers follow brand guidelines and social media policies in order to best maximise the impact of our communications.
- Recommend and advise on new digital development opportunities in line with organisational strategies and user demand, including the proposed us of new communication platforms.
- Provide training on the appropriate and effective use of social media to Students’ Union staff and volunteers.
- Contribute to the development of the annual communications and content calendar, and inform the Operational Planning committee of progress and feedback on the organisation’s six-week rolling action plan.
- Liaise with University Staff and external organisations on matters relating to marketing and communications
Person Specification
Essential
- A relevant marketing or media qualification at degree level e.g. BA Marketing, Advertising, BA Media & Journalism.
- GCSE Maths and English or equivalent
- Previous experience of producing marketing materials in a fast-paced commercial or non-profit environment
- Previous experience of copywriting for web and social media
- Experience of end to end campaign design and delivery
- Proficient in Microsoft Office e.g. Word, PowerPoint, Excel.
- An understanding of and interest in contemporary marketing, advertising, content and design practises and trends.
- Excellent communication skills, both verbal and written, with an ability to relate to and communicate effectively with people from different backgrounds and cultures.
- Ability to operate effectively in a complex, fast paced working environment, with the interpersonal skills and acumen to develop productive relationships with a range of stakeholders
- Excellent organisational and selfmanagement skills.
- Commitment to the Students’ Union’s values and the demonstration of these in your work.
- Previous experience of producing marketing materials in a fast-paced commercial or non-profit environment
Desirable
- Confident in the use of HTML and CSS
- Working knowledge of Adobe CS packages, including Illustrator, Photoshop, InDesign and Flash
We are a registered charity, completely independent from the University. Led by students, backed by volunteers and staff, we s... Read more
The client requests no contact from agencies or media sales.
Here at the Ramblers we’re passionate about helping everyone, everywhere, find their feet and protecting the spaces we all love to walk.
At the Ramblers, there is an increasing use of digital channels for an array of communication and marketing purposes, alongside the development of new digital capabilities. We are looking to recruit an experienced individual to enable the delivery of Ramblers digital communications. This is a key role, taking responsibility for the day-to-day management of the Ramblers’ communications channels, including social media and e-communications. You will create and deliver engaging and relevant digital content to support Ramblers’ campaigns and the development of our brand.
The digital communications officer will play a key role in developing coordinated content planning for the Ramblers, through proactive and reactive opportunities. As the Ramblers social media channels are continuing to grow in reach and engagement, this role will lead on their development. They will also provide crucial copywriting skills for an array of comms.
This role is primarily focused on the digital communications function for the Ramblers and sits alongside another officer whose focus is on the digital marketing function for the organisation. It sits within the wider Ramblers engagement team which also includes media, brand and campaigns.
This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.
If you think you’ve got what it takes to be our new Digital Communications Officer, we’d love to hear from you.
Essential Requirements include:
- Extensive experience of copywriting for web, email and social media.
- Excellent written and verbal communication skills and a demonstrable ability to interpret information for a range of audiences, within brand guidelines.
- Ability to communicate technical content into public facing comms.
- Experience of managing and gathering digital media, including image, video and audio.
- Experience of tapping in to external trends to increase engagement, such as awareness days.
- Ability to identify powerful stories for use across our channels, such as case studies.
- Knowledge and experience of using a website CMS.
- Knowledge and experience of using an e-comms platform.
The Ramblers is Britain's biggest charity working to promote walking and to improve conditions for all walkers. With 135,000 members in Eng... Read more
The client requests no contact from agencies or media sales.
Digital Communications Officer
Closing date: Wednesday 23 October at 8:00am
Salary: £30,000 per annum
Contract: permanent
Location: South Wimbledon (with travel to our services across South London)
Hours: 37.5 hours per week
Benefits:
As part of your employment package with us, we offer:
- a competitive salary, comprehensive training and development programme,
- 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years
- option to buy or sell annual leave up to one week’s annual leave
- a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
- occupational sick pay
- contributory group pension scheme
- free life assurance
- cycle to work scheme and season ticket loans
Are you looking for an exciting, hands-on digital communications role in a small, ambitious team? Do you want your work to have real impact?
We are a leading London homelessness charity and are looking to step change our digital communications to help drive the development of our brand awareness and fundraising.
About you
We are looking for an excellent digital communicator with strong copywriting skills, demonstrable experience in website management, design capabilities, and an ability to drive our social media strategy.
The ideal candidate will bring experience and confidence in proactively creating engaging content and managing digital channels and will relish the opportunity to be hands on and drive this aspect of our work.
They will be strategic-thinking, results focussed and have a strong ambition to raise our brand awareness, increase our engagement on social media, and increase our level of individual supports through digital.
We offer a competitive benefits package, flexible working and place a strong emphasis on career development. You’ll be based in our fresh refurbished office in South Wimbledon, next to the tube station and 10 minutes’ walk from Wimbledon town centre and mainline station. We operate a modern working environment, including hot desking, flexi time and flexible working opportunities. This is an excellent opportunity to capitalise on our brand, untapped corporate markets and be supported to steer the direction of our fundraising and stakeholder engagement strategies, and develop your career.
About Evolve
Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year. Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.
We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.
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Digital Communications Officer
Role profile
Job Title:Digital Communications Officer
Department: Business Development
Reports to:Fundraising and Communications Manager
Salary: £30,000 per annum
Location: South Wimbledon
Overall Aim
To work with the Fundraising and Communications Manager:
- To drive our digital communications, manage our website, co-create and deliver our social media strategy, create content (video, photos, infographics), scheduling and reporting, and external and internal e-newsletters
- To develop compelling, quality written content that engages and increases audiences
- To be marketing focussed and strategic-minded, results driven with the aim of raising our brand awareness and help increase social following and fundraising
- To support on the creation and delivery of our Annual Report
- To assist with the management of our internal website, Click
- To be brand ambassador for Evolve, ensuring that all of our messaging and design is on brand and aligned with our values
- To create design content on Photoshop or Canva for use across the website, social media and print materials
- To manage our website’s SEO, Google Ads and analytics
Key Responsibilities
- To work with the Fundraising and Communications Manager to implement our digital communications strategy.
- Design and collate engaging content for all digital channels from written content to video, photos and infographics to drive our brand awareness and social following.
- To manage our website (Wordpress), regularly reviewing and creating engaging new content, creating new campaign pages and other new tools and capabilities for campaigns.
- Create engaging external e-newsletters, managing our mailing lists and reporting on open rates and click through rates.
- To build and manage a library of media content to support campaigns and fundraising activities and represent the range of our services.
- To be brand guardian, ensuring that external Communications are of a professional standard and consistent with Evolve’s values and brand, in compliance with policies and procedures, and recognised good practice.
- To be aware of and analyse market and digital trends and use these to inform delivery of communications and fundraising strategies.
- To support colleagues across the organisation with any design needs or editing of internal booklets/printed materials/branded goods.
- To support on the creation and delivery of the online Annual Report and any other key marketing materials.
Digital
- To deliver our digital strategy in order to raise our profile and levels of engagement. To keep abreast of effective marketing strategies and ensure we make full use of emerging technology/approaches/tools within social media.
- To co-create an engaging social media and content strategy to drive following.
- To proactively engage with audiences across social media channels, responding timely to comments and posts.
- To lead on the digital elements of fundraising campaigns, including paid for advertising, with support from the Fundraising and Comms Manager and our external digital agency.
- To report regularly on our digital performance including engagements, followings and other specific digital KPIs across the website and social media.
- To manage our website, create new pages, add news, stories and content to keep it fresh and up to date.
- To write and design our bi-monthly external newsletter, managing mailing lists and split testing marketing campaigns
- To monitor, measure and analyse our digital channels to inform our digital strategy and ensure content is engaging, conveys our values, and increases our audiences and reach.
- To manage the intranet and support colleagues with any technical difficulties with uploading content.
- To write and design our internal e-newsletters.
- Lead on improving our SEO, Google Ads and analytics.
Design
- To design visually attractive and engaging content across all channels.
- To design content for any printed resources.
Printed Resources
- To be responsible for the development of internal and external marketing materials, such as our Annual Report, People Plan and fundraising packs and ‘About Us’ leaflets.
- To support colleagues with the design and editing of our internal customer newsletter and service newsletters.
- To ensure continuity between online and print marketing assets and messages.
Brand
- To be brand guardian, protecting our brand, logo and strapline within the organisation, ensuring colleagues know how to use the brand effectively and appropriately, in accordance with our brand guidelines.
- To ensure external agencies and supporters using our logo follow our guidelines, checking that our name and strapline are used correctly, and messages about us are correct and in line with our key messages and tone of voice.
Events
- As a team, to occasionally provide administrative and logistical support for external, stakeholder and fundraising events, and on the day support in the delivery of events.
- To liaise with teams organising events to ensure content and design for supporting materials are on message, and to promote events through appropriate channels.
- To liaise with photographers, videographers and press to ensure maximum exposure for events, providing on the day support for logistics.
Management of external suppliers
- To work with our digital, PR and design agencies and printers to ensure that they deliver on brief, on time and within budget, with support from the Fundraising and Communications Manager.
Further information
The postholder will be required:
- To occasionally carry out any other duties as directed by the Fundraising and Communications Manager, Head of Business Development, Director of Business Development, Chief Executive or Board.
- To work within charity legislation, and in accordance with Fundraising Regulation and GDPR guidance including our consent and privacy policy, across all communication and marketing activities.
- To act in accordance with the aims of Evolve Housing + Support and promote and implement our Equal Opportunities Policy and other polices adopted by the Board.
- To follow our policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence.
- To further your development and knowledge you will be expected to attend training as necessary
This job description provides an indication of the roles and responsibilities for the post of Digital Communications Officer, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
Evolve reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.
Person Specification
Experience & qualifications
- Demonstrable experience of good quality and effective copywriting for a variety of communicative platforms, particularly social media, website and email.
- Experience of increasing supporter engagement through digital.
- Demonstrable experience of using various digital platforms and emerging technologies for awareness raising and/or income generation.
- Experience of developing engaging video content (desirable)
- Experience of creating design work.
- A relevant degree or other qualification would be an advantage
Knowledge
- Understand the relevance of different marketing routes, including various digital platforms to engage with different audiences to be able to build a charity’s profile.
- Understanding relationship management and the importance of consistency in message to engage different audiences.
- Understanding of the audiences a charity needs to reach and how to do this creatively, working to a digital strategy and content strategy.
- Understanding SEO and Google Analytics (desirable)
Skills
- Use of emerging technology, particularly around digital and ability to harness these in order to meet aims.
- Ability to be proactive and reactive for online engagement with various audiences.
- Is creative and resourceful- has great ideas and can implement them even in the context of limited charity resources.
- Ability to write engaging content, stories and messaging for a variety of stakeholders.
- Excellent proof reading skills.
- Excellent copy writing skills
- Excellent communicator with great interpersonal and presentational skills.
- Able to develop messaging relevant for influencing different audiences. Excellent interpersonal skills and ability to build relationships with customers and colleagues at all levels of the organisation.
- Proficient use of Word, Excel, Photoshop/Canva (desirable), Wordpress and database applications
- Capable of delivering results to tight deadlines and under pressure.
Personal style and behaviour
- Dynamic and energetic personality with a high degree of personal drive, able to manage both proactive and reactive communications work.
- Supports and co-operates fully with colleagues to meet current and future business needs and to promote collaboration.
- A confident, independent and effective team worker, with ability to take own initiative.
- Integrity and honesty, inspiring confidence and openness amongst colleagues.
- Resilient, able to handle conflict and remain calm under pressure.
- Flexible approach to work, including willingness to work outside normal office hours as required.
- Target focused and driven.
Other requirements
- Personal commitment to the corporate values, vision and objectives of Evolve Housing + Support and culture of continuous service improvement.
- Commitment to quality, customer service, best practice and best value in all aspects of the organisation’s operations.
- Commitment to customer involvement, and ability to involve customers in all aspects of the running of the organisation and where appropriate, in the delivery of communications and fundraising.
- Commitment to continuing professional development.
- Evidenced commitment to equality and diversity.
Marketing Communications Support Officer
Role Profile and Person Specification
Reports To: Director of Fundraising & Marketing
Hours: Full time (35 hours per week), Monday – Friday
Contract: Permanent (subject to 6 month probationary period)
Grade: Support officer Grade 1 £26,524
Direct Reports: None
Budget Responsibility: None
Main Place of Work: London, W1D
The building has a small lift which is only accessible from 1st floor landing.
Dignity in Dying and our sister charity Compassion in Dying are looking to recruit someone who can write compelling marketing copy which will inform, inspire and motivate our supporters, members and the people who use our services.
This is a role that will be pivotal in Dignity in Dying’s campaign to change the law on assisted dying and in Compassion in Dying’s work to raise public awareness of our existing rights to plan ahead for future care and treatment.
To apply please select the apply button shown and upload an up-to-date CV, a cover letter and an equal opportunities monitoring form.
Deadline: 20th October 2019
Interview date: End of October 2019
Dignity in Dying
So that no-one suffers needlessly and against their wishes in the final days or weeks of their life, Dignity in Dying campaigns for greater choice, control and access to services at the end of life. We advocate providing terminally ill adults with the choice of an assisted death, within strict legal safeguards, and for universal access to good quality end-of-life care.
In recent years Dignity in Dying’s campaign has increased in prominence, regularly securing national media coverage, and has moved up the public policy agenda. This is an exciting opportunity to work in a fast-paced environment on a high-profile national campaign - a campaign that deals with one of the most important social, ethical and progressive issues of our time.
Compassion in Dying
Compassion in Dying is a national charity that supports people to prepare for the end of life – to talk about it, plan for it and record their wishes. We can support people to plan for their treatment and care, in case a time comes when they can’t make decisions. This helps people get the support that’s right for them, when they need it. When what matters most to you is known and recorded, it makes it easier for your family, friends and healthcare professionals to follow your wishes, giving everyone peace of mind.
We help people through our free information line, publications and resources, and through our work with diverse communities. We specialise in supporting people to make Advance Decisions (‘Living Wills’) and to talk about their goals and priorities when living with a life-changing illness. Our free MyDecisions website helps people to record their wishes for care in a legally binding way.
Role Purpose
Dignity in Dying and Compassion in Dying are looking to recruit someone who can write compelling marketing copy which will inform, inspire and motivate our supporters, members and the people who use our services.
Writing skills, project management and an understanding of marketing for the third sector will all help you secure an interview for a role that will be pivotal in Dignity in Dying’s campaign to change the law on assisted dying and in Compassion in Dying’s work to raise public awareness of our existing rights to plan ahead for future care and treatment.
Key Responsibilities
- Copywriting of supporter communications intended to mobilise them around Dignity in Dying’s campaign – lead on the delivery of our well-established email and direct mail programmes, including managing and writing the Campaign newsletter, fundraising appeals and supporter emails
- Work closely with Dignity in Dying’s Scottish office to grow and mobilise our supporter base in Scotland
- Develop and project-manage marketing campaigns that increase the use of Compassion in Dying’s services
-Providing excellent customer services to our members and supporters, by letter, email and over the phone
- Manage relationships with external agencies such as print production suppliers and creative partners/agencies
- Support development and delivery of supporter journey plans and legacy marketing
Person Specification
Essential Skills and Abilities
- Excellent writing skills, including being able to write for different channels and audiences
- Ability to plan, organise and prioritise your own work
- Ability to assimilate new skills and information
- Good attention to detail and problem solving skills
- Strong IT skills
Desirable Skills and Abilities
- Familiar with email marketing systems
- The ability to analyse data to inform marketing campaigns
- Experience of working in a marketing team
- An understanding of direct marketing
- Knowledge of the voluntary sector
- Ability to manage and liaise with external suppliers to ensure quality, performance and value for money
- Good interpersonal and communications skills, including the ability to build strong working relationships and a professional telephone manner
Project management and an understanding of marketing for the third sector will also help you secure an interview.
Experience
We are interested in hearing from a wide range of candidates, you may have relevant experience from some of the following areas:
- Copywriting
- Email marketing
- Direct marketing
- Campaigning and communications
Values
- Commitment to Dignity in Dying’s vision and mission
- Commitment to Compassion in Dying’s vision and mission
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Junior Copywriter, Marketing Assistant, Email Marketing Assistant, Marketing Campaign Assistant, Trainee Marketing Executive, Junior Content Executive, or Trainee Direct Marketing Executive.
Part-time 30 hours a week
£22,785 - £32,029 per annum (30 hours pro rata)
South East (Brighton, Oxford and Reading)
At St Mungo’s, our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do. We provide a bed and support to more than 2,800 people a night who are either homeless or at risk, and work to end homelessness and rebuild lives.
Working as part of the overall Communications team, the South East Communications Coordinator (South East) will take a lead role on raising St Mungo’s profile in the South East of England to support awareness of our service impact, our campaigns and our fundraising initiatives and to help achieve organisational growth in line with our ambition to end homelessness and rebuild lives.
The successful candidate will initiate and coordinate impactful media coverage regionally and work alongside colleagues in the Press and PR, Marketing and Internal Comms teams on national coverage. This role will mirror a South West Communications Coordinator role which has a similar brief for the Bristol, Bath and Bournemouth areas.
The role will also help coordinate marketing communications and support for St Mungo’s services, including social media, and be a focal point for internal communications in the South East, promoting the organisation’s values and recovery ethos with clients and staff, which will particularly focus on our services in Brighton, Oxford and Reading.
The successful candidate will be a clear and confident communicator. You will have demonstrable experience of implementing and delivering press and PR, marketing plans, and building positive relationships with colleagues and partners to raise awareness and understanding about our work. You will also have good time management skills and the ability to manage a busy and varied work programme, working from a variety of locations and on your own initiative.
In return, we offer a range of benefits including a pension scheme, staff discounts scheme and flexible working to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities in support of their personal and professional development.
We envisage this post being based 2 days a week in one of our services in the South East with flexible/home working and travel to and within the South East region as required.
Closing date: 10:00am, Tuesday 22 October 2019
Interviews and assessments: w/c 4 November 2019
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.
Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.
As a homelessness ch... Read more
Harris Hill is delighted to be working with Article19, a Human Rights charity, find a Digital Communications Officer for 4 months, 24 hours per week.
Article19 work to protect and defend the universal human rights of freedom of expression and information around the world. As a Digital Communications Officer, your responsibilities include communication delivery and support for both international and regional advocacy teams, global campaigns, information management and internal communications.
The Digital Communications Officer is responsible for engaging ARTICLE 19's audiences online, through creative use of digital channels, including the website, and social media.
More specific responsibilities include:
- Creation of digital communications strategies around key pieces of work and advocacy/campaigns priorities and help identify most effective ways of communicating their work.
- Publish high quality and engaging content to the website and publish ARTICLE 19's online resources.
- Work with stakeholder's and agencies, develop audio visual content, including script writing and pitching ideas.
- Working with the team to manage social media presence on platforms such as Facebook, Twitter, YouTube and emerging channels.
- Manage digital resource library.
- Report and monitor social media statistics.
Experience:
- Experience in communications, journalism or marketing role, specifically in managing social media, content development for websites (Ideally through WordPress).
- Experience working with an NGO or organisation with a human rights, legal, or public-policy focus.
- Experience of producing an/or managing production of multimedia content such as photography, film and audio.
- Enthusiasm for and experience of supporting colleagues with digital communications activities, either through coaching/training or assisting with particular projects.
- A strong understanding international issues and familiarity with and commitments to human rights.
At this stage, this role may be a 4 months, fixed term contract or 4 months, paid on an hourly/daily rate basis. Please state you preference on your application and I can endeavour to secure. The salary base if 40k, working a 37.5 hour week.
For an opportunity to be considered for the wonderful charity, please apply for more details.
Job title
Assistant Grants Officer
Location: 1 Wimpole Street, London, W1G 0AE
Contract type: Full Time, 12 months fixed-term
Salary: £22,000 p/a
Reporting to: Grants Co-ordinator
The THET Grants Management team manages grants for health partnership initiatives on behalf of donors who support global health workforce development. THET currently manages the Africa Grants Programme supported by the Johnson and Johnson Foundation, and the DHSC-funded Commonwealth Partnerships for Antimicrobial Stewardship. These programmes provide tailored support to health partnerships to design, deliver and evidence effective human resources for health projects that train health workers to address a range of health issues in LMICs.
The Assistant Grants Officer will play an important role within the Grants Management team by providing support over a wide range of activities, and maintaining strong systems to underpin the work of the team.
Knowledge
Essential
Understanding of current issues and challenges in Global Health.
Understanding of international development principles.
Desirable
Understanding of the project management cycle.
Experience
Essential
Experience of working in a team environment.
Desirable
Experience of working in an office environment
Experience of working in the health sector/international development
Experience of budget management
Specific tasks of the Assistant Grants Officer
- Using grant-holder data analysis to support the production of internal and external presentations and reports;
- Providing grant-holder data to the Monitoring, Evaluation and Learning Adviser and Communications team;
- Liaising with grant-holders as necessary, under the guidance of other team members;
- Ensuring that systems to support grants management are maintained and evolve in response to changing need and circumstances;
- Assisting with calls for proposals, including logging applications and organising selection meetings;
- Attending events facilitated by team members to provide logistical support as necessary;
- Assisting the management of events facilitated by the team, to include booking venues, travel and accommodation for team members; managing bookings for events and liaising with participants; assisting with the production of workshop materials; and ensuring that proper logistical support is given to team members involved;
- Providing logistical support for international monitoring trips for team members, including booking travel and accommodation;
- Supporting the Head of Programmes and CEO in tracking and coordinating activities and tasks within specific, clearly defined projects;
Other
- Help manage and delegate tasks to volunteers;
- Undertake other tasks as may be required, commensurate with experience.
For further details regarding the role please download the JD.
How to apply
Interested candidates can apply by submitting a one-page cover letter stating why they are interested in this position, what they would bring to the role and demonstrating how they fit the person specification.
This letter should be submitted through the link provided by midnight Wednesday 6th November, with ‘Assistant Grants Officer’ in the subject line.
THET is an equal opportunity employer and any form of canvassing will lead to automatic disqualification.
One billion people in the world do not have access to a qualified health worker. THET has a vision of a world where everyone h... Read more
The client requests no contact from agencies or media sales.
With public awareness of mental health higher than ever before, there’s never been a more exciting time to join Mind. We’re growing and changing fast, but there’s still much to be done. Could you help us move closer to our goal of seeing everyone with a mental health problem get the support they need and the respect they deserve?
We are looking for a driven and confident Media & Celebrity Assistant for a challenging and exciting role within the Media team at Mind. The ideal candidate should be happy working in a fast-paced environment, have creative flair and outstanding communication skills.
The role will develop your PR, relationship-building and celebrity-management skills by supporting all aspects of Mind’s campaigning, fundraising and celebrity-driven media activities.
Reporting to the Media & Celebrity Manager you will get the chance to work on some high-profile campaigns and news stories, writing press releases and helping to organise celebrity-fronted events. You will also help ensure the media team runs smoothly by overseeing our admin needs.
You should have some relevant experience of working in a media team or artist liaison environment. Most importantly, you will possess an excellent news sense and have an active interest in mental health, media and celebrity.
To apply, please follow the link below to our website.
Closing date: 28th October 2019 at midday.
Interviews: 7th November 2019.
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Communications and Stakeholder Manager (Collaboration for Wellbeing and Health)
The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK.
The Collaboration for Wellbeing and Health is an ambitious initiative working with partner organisations to take collective action to address the wider determinants of health – the cultural, political, economic, commercial and environmental factors that shape the conditions in which people are born, grow, live, work and age.
We are looking for a Communications and Stakeholder Manager to join the integrator unit, the team that is leading the development of the Collaboration, working closely with the Health Foundation’s communications team.Taking the lead on designing and developing the Collaboration’s communications function and communications strategy, you will oversee communications and stakeholder activity in support of our objectives.
Our Communications and Stakeholder Manager will need a track record of leading the development and implementation of successful integrated communications strategies/campaigns and you will also have significant experience of working in a complex programme, project, network or collaboration with multiple partners, ideally in the social sector.
Naturally collaborative, with strong relationship management skills, you will be able to influence senior stakeholders, have demonstrable experience of influencing debate and policy development and a track record of thinking and working across multiple organisational and stakeholder perspectives. You will be able to operate comfortably in an emergent context.
This is a fantastic opportunity for a senior communications professional with passion for improving health outcomes, looking to gain experience in a dynamic initiative and who is committed tour our core behaviours - Achieving Impact, Working Together and Discovering and Learning.
The Health Foundation values diversity and champions inclusion and strongly encourages applications from all sections of the community.
Would you like to join the world’s leading charity in axial spondyloarthritis (AS)? Our mission is to ensure that everyone with AS receives timely diagnosis and support, is empowered to manage their condition and feels part of a supportive community.
We are seeking an outstanding Head of Communications & Marketing to be part of our team. You will develop and implement a communications strategy, with clear and compelling messages and impactful marketing collateral. You will lead the development of a national awareness campaign and ensure that we have effective communications with our 3,500 members.
Our ideal candidate will have energy, vision and significant experience in a charity communications management role. You will be a strong influencer, with a collaborative approach and exceptional communication skills.
If this sounds like you, apply now by submitting your CV together with two-page cover letter explaining your interest in the role and how you meet the person specification. Deadline for applications 10 am on 21st October Interviews will be held on 28th October.
Thank you for your interest in NASS!
NASS is the only UK registered charity dedicated to supporting people with axial spondyloarthritis (axial SpA) including ankylosing spondy... Read more
The client requests no contact from agencies or media sales.
The Care Workers Charity was founded in 2009 with the objective of supporting current and former care workers with one-off crisis grants. In 2018 we awarded over £150,000 in grants to almost 400 care workers – nearly four times as many people as we helped in 2017.
We know this changes lives – every month the people we help tell us how a grant has enabled them to face the future with renewed hope, and our efforts were recognised at the 2018 Charity Times Awards where we won ‘Change Project of the Year’.
Our mission is to promote and advance care worker wellbeing, and over the coming years we intend to build on our recent achievements by developing a range of services to support care workers before crisis strikes.
Our success is determined by how effectively we are able to engage with our supporters, beneficiaries and partners.As such the Marketing and Communications Coordinator is a vital role.You will be responsible for driving that engagement; reaching out to new and existing stakeholders through a range of digital and traditional channels with targeted and compelling messages that excite people about our mission.
Experience in Marketing and Communications role is highly desirable, but not essential.The ideal candidate will be a born collaborator who is passionate about inspiring people to engage with our cause.You will be flexible, organised and enjoy working in a fast paced ever changing environment.
If you are keen to play a pivotal role in a small, but rapidly growing, charity where your work will directly benefit people’s lives, then we’d love to hear from you.
The Care Workers Charity firmly believes that our staff are our greatest asset; and we are committed to providing a supportive working environment where you will develop your skills and grow your career.
The deadline for applications is 24thOctober 2019 with interviews to be scheduled in early November
The Care Workers' Charity was founded in 2009 with the objective of supporting current and former care workers with o... Read more
The client requests no contact from agencies or media sales.