Communications volunteer roles

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Co-Group Coordinator for our Brighton and Worthing group. As our local Co-Group Coordinator you’ll jointly take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Brighton and Worthing area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit an Activities Organiser for the Cardiff and Vale Group. As our local group Activities Organiser you’ll play a crucial role in developing and planning activities and events with your local group. You’ll be responsible for creating and coordinating an annual calendar of events and making sure they’re run safely and effectively to make the most impact. You’ll take a lead role at events on the day and inspire your fellow volunteers to get involved.

In this role you’ll be able to develop your organisation, communication, administration and negotiation skills. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers.

You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2.Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our East Berkshire group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the East Berkshire area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Fundraising Volunteer for the Croydon Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.

In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.

Time Commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Fundraising Volunteer for the Grimsby and District Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.

In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.

Time Commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit an Activities Organiser for the Skegness and District Group. As our local group Activities Organiser you’ll play a crucial role in developing and planning activities and events with your local group. You’ll be responsible for creating and coordinating an annual calendar of events and making sure they’re run safely and effectively to make the most impact. You’ll take a lead role at events on the day and inspire your fellow volunteers to get involved.

In this role you’ll be able to develop your organisation, communication, administration and negotiation skills. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers.

You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2.Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We are now at the stage where we need to expand our capabilities and we are looking for a fundraising specialist to join our Trustee Board to provide strategic input in order to diversify our sources of funding.

About Asiox

Based in Oxfordshire, ASIOX is uniquely placed to offer bespoke support to survivors of modern slavery and human exploitation across Oxfordshire and the wider Thames Valley. We continue to deliver on our stated mission to raise awareness and equip individuals in identifying exploitation and to foster the restoration process of survivors.

What will you be doing?

As a Charity Trustee with fundraising expertise, you will play a pivotal role in providing strategic direction to our fundraising efforts. This position is a voluntary Trustee role, requiring a passionate and dedicated individual with experience in fundraising, and a genuine commitment to the values and objectives of our organisation. 

We are seeking to strengthen our Board by appointing a new Trustee with dedicated expertise in fundraising to help guide our efforts to diversify our funding base so that we have the resources to fully deliver our strategic objectives. As Fundraising Trustee, your role will NOT be to complete grant applications but rather to support the Executive Director and our external grants writing consultant in achieving our objectives.

Time commitment:

Overall, we estimate your ASIOX responsibilities may require one-two hours per week of your time.

What are we looking for?

We are looking for individuals with the following:

· Proven expertise in fundraising in the charity/NGO sectors, with a successful track record of achieving fundraising targets.

· Expertise and/or knowledge of major donor giving, including successful organisation of fundraising and cultivation events and other interactions with donors.

· Experience in designing and delivering effective fundraising strategies for charities 

· Vision and an ability to think creatively. 

· Strong interpersonal and communication skills, with the ability to build and maintain relationships with a diverse range of stakeholders.

What difference will you make?

As a small charity, ASIOX deeply values the dedication, time, and expertise of our Trustee Board. If you join us, you can expect:

· A warm and supportive welcome

· The satisfaction of knowing you're making a real difference

· Opportunities to develop your leadership capabilities

· The power of collective action – achieving more together than alone

· A meaningful way to apply your skills and experience within the voluntary sector

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode. 

Main Tasks/ Responsibilities/ Activities

To support Public Health Nursing teams by helping parents use baby weighing equipment in a welcoming and safe environment.

Key Responsibilities:

· Welcome parents, carers, and babies to the self-weigh session in a friendly and approachable way.

· Explain how to use the weighing equipment safely and accurately (training provided).

· Support parents to record their baby’s weight on growth charts or apps as appropriate.

· Ensure the weighing area is safe, clean, and ready for families to use.

· Provide reassurance and encouragement to parents and carers.

· Signpost any questions or concerns about a baby’s health or development to a Family Centre staff member

Skills / Abilities / Experience / Qualities

· Friendly, patient, and approachable.

· Good communication and listening skills.

· Confident in supporting parents to use simple equipment (training given).

· Reliable, punctual, and able to work as part of a team.

· Respectful and non-judgemental towards all families.

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Want to help your community? Why not become a Volunteer Generalist Adviser with Citizens Advice South Gloucestershire?

The rewarding role would involve training to help with a vast range of problems. These include but are not limited to benefits, debt, housing and employment.

The charity is particularly keen to encourage applications from people with a diverse range of backgrounds. This is especially the case for people from BAME backgrounds who are currently under-represented.

The role would involve giving advice to clients both face-to-face and over the telephone.

Main duties and responsibilities may include:

• Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
• Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
• Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
• Completing clear and accurate case records
• Recognising the root causes of problems and participating in taking appropriate action
• Keeping up to date on important issues by attending the appropriate training and by essential reading
• Attending team meetings

Personal skills and qualities needed to become a Volunteer Generalist Adviser:

• A commitment to the aims and principles of the service
• Excellent communication skills
• Being open and approachable
• Ability to communicate clearly both orally and in writing
• Ability to sift through information and extract what is relevant
• Basic mathematical skills, including percentages
• Respect for views, values and cultures that are different to their own
• An understanding of why confidentiality is important
• Being open to using computers on a regular basis
• A positive attitude to self-development and assessment
• Ability to work as part of a team
• Ability to recognise their own limits and boundaries in the role
• Good IT skills essential – ability to use websites/ databases/ research information

Applicants should be IT competent and able to commit to two sessions per week for at least two years.

Training will be held over a full day – probably a Wednesday – each week starting in October 2025. There will be additional training time when new recruits can observe experienced advisers.

There will be opportunities to help out for a few sessions prior to training starting so that applicants can check the role is right for them.

Are you passionate about helping women build their lives beyond crisis? We are recruiting for Urdu-speaking volunteers to support victims of Domestic Abuse on a 1 to 1 basis. This is a chance to empower other inspirational women by building their confidence and teaching them new Educational and employment skills in order to achieve their ambitions and goals. You will be supporting women and children to rebuild their lives free from fear!

What you will be doing

• To develop and promote a positive relationship with the service user through regular F2F meetings and phone calls, and facilitate their journey to achieve their goals that align with the aims of the Economic, Empowerment and Security Project.
• To support the service user in developing their educational and vocational aspirations, applying to university, translating previously held qualifications, helping with UCAS applications, researching relevant courses and colleges, helping with English and developing language skills OR/AND,
• To support the service user in developing their career goals and employment skills, including CV building, interviewing skills, work experience and job search. To encourage the service user to attend Economic, Empowerment and Security events ran by Hestia’s volunteering team.
• To encourage the service user to engage in further external and internal educational training and activities and supporting them in doing so.
• Manage appropriate boundaries 

The skills you need

• Compassionate, caring and patient nature Ability to maintain confidentiality
• Knowledge on educational opportunities in the UK, where to look, what is available.
• Knowledge on useful employment and job search skills
• Good communication skills
• Fluent in Urdu 

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Nova Impact

Nova Impact is a Ghanaian organization empowering youth and marginalized communities with the digital and practical skills needed to thrive in today’s economy. By addressing the digital divide, Nova Impact tackles youth unemployment and underemployment, particularly among women, people with disabilities, and underserved groups. Its programs go beyond basic literacy, offering hands-on training in coding, data analytics, and digital marketing, while also emphasizing soft skills like teamwork and problem-solving. With mentorship at the core, participants receive personalized guidance that helps them navigate their career paths and unlock opportunities in the growing tech sector.

The organization also focuses on building inclusivity and resilience by creating pathways for underrepresented groups to access jobs, leadership roles, and entrepreneurial ventures. Through strategic partnerships with businesses, Nova Impact connects talent directly to industry opportunities via career fairs, hackathons, and internships. Recognizing the urgency of climate change, Nova Impact integrates climate-conscious training into its programs, preparing a generation of leaders who are both digitally equipped and environmentally aware. By fostering innovation, inclusion, and sustainability, Nova Impact is reshaping Ghana’s future workforce and creating a more equitable society.

Fundraising & Partnership Manager

• Develop and execute fundraising strategies to secure financial support from a diverse range of sources, including individual donors, corporations, and foundations.
• Identify and research potential funding opportunities and partnership prospects that align with the organization's mission and goals.
• Build and maintain strong relationships with donors and partners, ensuring regular communication and reporting on the impact of their contributions.
• Draft and submit compelling grant proposals and partnership agreements, showcasing the organization's work and its potential for growth and impact.
• Collaborate with the team to create engaging fundraising campaigns and events that resonate with our target audience.
• Monitor and report on fundraising progress, providing regular updates to the leadership team and board of directors.

Minimum Hours per Week

4-6 hours per week

Duration

6+ months

Introduction 

Emergency Nutrition Network (ENN) is a well-established and highly respected UK-based charity working to reduce malnutrition globally. ENN strives to enhance the effectiveness of nutrition policy and programming by building evidence, convening critical actors and transferring knowledge. We are passionate about being field driven and are globally recognised as thought leaders and conveners in nutrition. Our vision is that every individual confronted by malnutrition is empowered to respond according to their needs. We work with governments, civil society, UN, donor and academic organisations to achieve mutual goals. Through these collaborations we support agencies to implement evidence-based nutrition programming, predominantly in low- and middle-income countries.  

The Trustee Role 

Being an ENN Trustee is an important, influential and valuable role and as well as ensuring that we are an accountable and well governed organisation you will make an important contribution to our current work and future direction. This is an exciting time to join ENN as a Trustee as we implement our strategy for 2024 - 28.

Fundraising Trustee Role  

ENN is looking to strengthen its strategic performance by recruiting a Fundraising Trustee. We are seeking a dynamic professional to work closely with ENN’s Management Team and the Board to enhance our fundraising strategy, expand our funding base and enable ENN to deliver ever greater impact.  If you would like to contribute to the reduction of global malnutrition this is an outstanding opportunity to deploy your strategic vision, experience and success in raising funds from corporate and private entities in this new role. 

A helpful summary of trustee roles and responsibilities can be found in Charity Commission guidance ‘The essential trustee: what you need to know, what you need to do’ 

Your Responsibilities as a Trustee: 

• Assist the Fundraising Associate and CEO to assess where fundraising fits into the overall strategy and to ensure effective income generation  

• Provide technical insight and guidance as the organisation works to expand its funding base, with particular emphasis on private sector giving. 

• Work with the ENN Management Team to review and monitor progress against the fundraising strategy

• Provide support and constructive challenge to the Management Team

• Contribute knowledge of fundraising and marketing tools, techniques and strategies 

• Encourage an entrepreneurial fundraising culture and provide advice in prioritising fundraising streams 

• Advise on collective approaches behind ENN’s fundraising work. 

• Attend quarterly Board and sub-committee meetings and contribute to key strategic debates within the organisation

• Safeguard, respect and demonstrate ENNs values, policies and reputation 

• Contribute actively to the Board of Trustees’ role in shaping and reviewing key organisational policies 

• Commitment to undertake ENN’s safeguarding training and adherence to relevant policies 

Required Knowledge and Skills  

Essential 

• A substantial background in fundraising and income generation, with a focus on private sector with proven track record of success at both an operational and strategic level 

• Proven ability in pro-actively engaging corporate organisations and local businesses for support with fundraising 

• Strong networking and communication skills.  

• An understanding of the complexities of corporate fundraising for small organisations with a global focus.

• An ability to work effectively as a member of a team, contributing ideas, listening to others, and reaching collective agreement 

• Willingness to input the necessary time and effort to achieve objectives and provide availability to staff for advice and enquiries on an agreed basis 

• Alignment to ENN's culture and goals with an interest/commitment to the organisation’s aims and ambitions 

Desired 

• Experience of attending and contributing to Board or Commercial meetings 

• An understanding of the legal duties, responsibilities and liabilities of trusteeship 

• Experience in the international humanitarian sector 

Membership and Operation of the Board 

The Trustees of the Board are appointed by the Trust Members to provide a range of skills, expertise and ability to realise the vision and values of ENN and enhance its effective strategic leadership and management.

The term of office for any Trustee shall be four years. Any Trustee may be re-appointed or re-elected at a General Meeting (reference articles). The chair will be elected by the trustees and may hold a maximum of two terms of three years. 

Time Commitment – And our Commitment to You 

Your commitment in an average year is likely to be 4 pre-fixed board meetings, each of half a day.  Each of these are preceded by sub-committee meetings, usually of ninety-minutes, and each trustee is expected to participate in one sub-committee. Other committee and ad hoc meetings and additional support will be arranged as agreed. We encourage active participation and engagement, and Trustees often give more time outside of this, on their own terms.

Board meetings are held virtually, with an intention to hold one facilitated face to face meeting at the ENN office in Kidlington, Oxfordshire, every two years.  Sub-committee meetings will be convened remotely.

Ideally you will join the Board in October 2025, though we can show some flexibility on this for the right candidate, and in your first few months you should allow for additional time for induction and orientation (including meeting members of the Leadership Team).   
  

Remuneration 

This is an unpaid, voluntary position.  Reasonable expenses will be reimbursed for attendance at Board meetings and other Trustee activities in line with ENN’s policies.  Some employers encourage and enable trusteeship as part of wider career development and corporate social responsibility; please check with your organisation and their relevant policies.  

Our Values and Commitment to Equality, Diversity & Inclusion 

ENN is committed to diversity and inclusion, and to building a culture where every staff member and volunteer is recognised and valued as an individual.  We actively encourage applications from a broad range of experiences and backgrounds and are particularly interested in improving representation of younger people and minority ethnic groups on our Board. 

Welcome and thank you for your interest in becoming the Chair of the board at The Hardman Trust

• Are you keen to help people leaving prison and support them to work towards their goals?
• Do you believe that with the right support people can rebuild their lives, contribute to their communities, and break free from the cycle of reoffending?
• Do you share our conviction that no one should be defined solely by their past, and that everyone deserves the opportunity to thrive?

If so, you could be one of the people we are looking for to help The Hardman Trust move into the next
exciting chapter of our work.

Who are we?
The Hardman Trust was established in 1994, with the aim of helping people leaving prison after long
sentences. Our founder, Guy Armstrong, was a prison Chaplain. He saw the challenges facing this
group: homelessness, a lack of workplace skills, stigma, isolation, low confidence, and poverty. A fund
was set up to provide financial assistance to purchase tools and equipment, offering a helping hand
into employment. We now know from experience that this practical approach works. The people the
Hardman Trust has supported over three decades have used this financial support to gain
qualifications, start their own businesses, find employment and a new direction in life. We are now
extending our reach so more people can benefit from our support and sharing our evidence and
insights to help shape a more effective, humane criminal justice system. Achieving this means securing
the right funding, building strong partnerships, and ensuring our resources are used with maximum
efficiency and impact.
We are looking for several new Trustees to join the Hardman Trust Board. If you want to support our
mission, and you feel that you have the commitment and the life or professional experience for the
role, we would love to hear from you. In return, you will have the chance to make a meaningful
difference to those serving long sentences; and you will be part of a passionate and committed team
of staff, trustees and volunteers. We offer support to all new Trustees and if you haven’t been one
before, don’t worry - we will make sure you have access to any training and development you feel you
need.
It is a privilege to be part of the Hardman Trust’s work. It is an incredible organisation making real
change in the criminal justice sector. It is an exciting time to join the charity – we have recently
appointed a new CEO, Annette So and we are looking forward to developing our direction for the
future and fulfilling our vision where everyone can achieve their potential within and beyond prison.

The Trustee role
The Trustees work collectively as a Board. They have ultimate responsibility for governing the
Hardman Trust charity, directing its management, and ensuring it is well-run and operates according to
its purposes. They are legally responsible for the charity's finances, reputation, and compliance with
the law. Each Trustee brings their own lived experience and/or professional skills to support the charity
achieve its aims. Most Trustees also learn new skills during their time on the Board.
We want our Board to look like the world we serve and to have different voices within it. We know
that diverse groups of people make better decisions. We are keen to hear from people who can bring
perspectives or experiences often underrepresented in charity governance and how can help us
progress our vision.
Trustees are not usually involved in the day-to-day running of the charity. However, they work closely
with the Hardman Trust’s dedicated staff team, who are supported by a wider group of volunteers. The
Trustee role as in the majority of charities, is unpaid although legitimate expenses – travel costs for
example – can be claimed.

The Trustees’ key responsibilities

• Provide leadership to the Board in setting the charity’s strategy and priorities
• Oversee a collaborative and effective Board that brings diverse perspectives
• Support the Chief Executive, offering guidance and challenge
• Champion the charity’s mission and values, acting as an Ambassador and building relationships with key stakeholders, including policymakers, donors and the wider criminal justice sector
• Ensure effective governance and decision making, including chairing quarterly board meetings
• Ensure compliance with the Charity Commission and relevant legislation.
• A full job specification is included below for further information.

What we are looking for

Experience of leadership, ideally at Board or senior executive level. You don’t have to have been a Chair before, but you do have to have experience of being a Trustee.

• Strong governance knowledge and an understanding of the responsibility of charity trustees
• Excellent communication and interpersonal skills and able to build relationships effectively
• Strategic thinking with the ability to support and challenge constructively, and an inclusive leadership style
• Someone who will act as an advocate for the charity and be willing to champion the Hardman
• Trust through personal networks, social media and other channels.
• The ability to be responsive and flexible – we are a small charity which sometimes requires the
• Chair to be available at short notice or out of hours to offer support or advice
• Commitment to equality, diversion and inclusion and to improving outcomes for people serving long prison sentences
• Experience of the criminal justice sector, prisons or related fields is desirable

Please review the document The Hardman Trust Chair Pack for more information about this position and details on how to apply. 

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident.

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 45 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

Our next training groups are:

Tues 16th Sept = Please note different day

Wed 24th Sept

Weds 1st Oct

Weds 8th Oct

Wed 15th Oct 

 10am - 2pm 

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.