Communications volunteer volunteer roles in sydenham, greater london

Do you enjoy organising? Would you like to play a key role in making sure things get done!

Our volunteer administrators are instrumental to all the work that we do across Hestia. You will have the opportunity to support staff with a wide range of desk-based and administrative tasks. These behind-the-scenes roles provide essential support in ensuring that those who we work with access the support they require to rebuild their lives beyond crisis.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• To support with administration, texting and emailing information to service users, volunteers, and staff
• Support with updating and inputting data into spreadsheets
• Support with making phone calls to follow up and gather needed information.

The skills you need

• Good communication skills
• Good organisation and administrative skills
• Able to maintain good working relationships
• Basic IT skills, comfortable using spreadsheets and emailing

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Job title: Volunteer Receptionist X 5

Responsible to: Head of HR & Operations

Hours: Available Monday – Thursday

Expenses: Standard travel costs, within London, covered

Location: Office is located 12 Orsman Road, N1 5QJ, London

We are seeking Volunteer Receptionists to assist us in our Facilities department. We are looking for individuals with good communication skills, the ability to understand the needs of clients and visitors at reception and is commited and reliable. 

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 31st October 2025, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Event Organisers – Create Spaces Where Men Can Speak Up and Connect

Are you passionate about bringing people together for purpose-driven events? Do you believe that real change happens when stories are shared face-to-face?

MINDSET is a bold new charity empowering men to speak up, grow, and thrive. We will be offering peer-led support, practical workshops, and a community built on courage and connection. Now we’re looking for Event Organisers to help us create safe, inspiring spaces for men to gather, learn, and grow.

Why MINDSET Needs You

• Many men struggle in silence—your events can be the first step toward connection.

• We’re building a movement that’s grounded in real conversations and shared experiences.

• Your organisational skills can help us turn ideas into impact.

Your Role: Event Organiser (Volunteer)

You’ll help plan and deliver events that reflect MINDSET’s mission—from peer support groups and workshops to launch events and community outreach. Whether you’re a seasoned planner or just passionate about creating welcoming spaces, your contribution will be vital.

Key Responsibilities:

• Plan and coordinate events (online or in-person) that align with MINDSET’s ethos.

• Liaise with speakers, facilitators, and venues.

• Promote events through social media and community networks.

• Ensure events are inclusive, emotionally safe, and well-organised.

• Gather feedback and help improve future sessions.

Who We’re Looking For

• Organised, proactive, and passionate about mental health and inclusion.

• Experience in event planning, facilitation, or community organising (or a willingness to learn).

• Comfortable working independently and collaboratively.

• Ideally with lived experience or peer support background.

• Approx. 2–6 hours/month (flexible and project-based).

Why Volunteer with MINDSET?

• Help create spaces where men feel seen, heard, and supported.

• Collaborate with a visionary grassroots team.

• Be part of a movement that turns vulnerability into strength.

• Gain experience in event planning and community engagement.

Apply Now

Send a short bio and a few lines about why you’d like to help organise events for MINDSET.

Deadline: 25th August 2025 before 5:30pm

Let’s build a stronger MINDSET—one gathering, one conversation, one breakthrough at a time.

Your events could be the spark that changes someone’s life.

MINDSET Charity

Meditation can give us a sense of calm, peace and balance that can benefit both our emotional wellbeing and overall health. Do you have experience in delivering meditation sessions and would like to give back your time to support people in crisis?

We are recruiting for a volunteer to run meditation sessions.

The hustle and bustle of everyday life can leave us feeling tired and burnt out. People in our services are feeling this more than ever and would benefit from learning mindfulness techniques and strategies. It is important for us to pay more attention to the present moment, our own thoughts, feelings and the world around us as it is known to support and improve our mental wellbeing, sleep, and increase our overall happiness.

Are you interested, if so, get in touch! We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community

What you will be doing

• Facilitate a meditation sessions, one to one or in a small group over video call
• Plan each session and identify any items needed for the Meditation sessions
• Lead on the logistics and set up of the session alongside the staff team
• Inspire and motivate people using the services to attend
• Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

• Experience delivering Meditation group sessions
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.

What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.

How often will I be needed?

• 4 Hours per Event

Key requirements

• 1 reference

Location

Region

• Northern Ireland

Additional location information

• Currently looking for applicants within the Belfast area Only

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.

Welcome to Unlock YOUR Potential, a brand new dynamic organisation starting up thats dedicated to transforming lives and empowering individuals aged between 18 and 60 years old from socio-economically disadvantaged backgrounds. We are passionately committed to creating new pathways for positive change through our comprehensive programmes and holistic support.

We are planning to create a small social mobility charity that provides a range of services and support. Currently we are a not-for-profit organisation, about to go through charity registration. 

Our Vision: We envision a world where every individual has the opportunity to unlock their full potential and make meaningful contributions to society.

Our Mission: Our mission is to empower, inspire, and support those facing barriers and challenges. We deliver tailored programmes that foster skills, confidence, and networks, paving the way for success.

Our Values:

• Passion: Our work is fuelled by a deep care for the communities we serve.

• Results: We are driven by the tangible outcomes and achievements of our beneficiaries.

• Innovation: We constantly seek innovative methods to enhance our programmes.

• Collaboration: We believe in the power of partnership and inclusivity.

• Integrity: Our operations are marked by professionalism, ethics, and transparency.

At Unlock YOUR Potential, we will be offering a suite of transformative programmes and services designed to empower individuals from socio-economically disadvantaged backgrounds. Our holistic approach will address key areas such as employment, education, life skills, mentoring, and personal development.

Its an exciting time to launch our new charity with the new governments focus on getting people back to work or in training and development, there will be plenty of opportunities for us to make a huge impact but we need to set the foundations and get ourselves ready to launch. 

Delivery Manager (DM):

We are looking for a Delivery Manager, who can join our new charity start-up and help us build a solid foundation and help to create, design, develop and immpliment our core delivery programmes at Unlock YOUR Potential, providing our key services to those who need it. This includes Employability and Enterprise Programme, Health and Well-Being Programme, Life Skills, Mentoring and Personal Development Programme.

As our Delivery Manager you will be responsible for the delivery and long-term strategy of Unlock YOUR Potential's delivery programmes. You will be responsible for;

Key Responsibilities:

• Lead the planning, execution, and delivery of all programmes and services.
• Collaborate with partners and stakeholders to enhance our offerings.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Develop and implement strategies to improve programme delivery and impact.
• Monitor and report on the outcomes and achievements of our programmes.
• Support the team in troubleshooting and resolving any issues that arise during programme delivery.
• Foster a culture of continuous improvement and innovation within the delivery team.

Qualifications and Experience:

• Proven experience in programme/project management, preferably in the non-profit sector.
• Strong leadership and organisational skills.
• Ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Passion for social impact and creating opportunities for those facing socio-economic challenges.

Time Commitment:

• Approximately 6-8 hours per week, with flexibility to fit around your life.​
• We are starting off small and there will be plenty of flexibility and you will manage your own workload and time.

Join us in making a difference and unlocking the potential of disadvantaged people in our community!

Unlock YOUR Potential

• BREAKING BARRIERS
• UNLOCKING POTENTIAL

RSBC are looking for volunteers to help out at our Audiobook club. At Audiobook club, the children and young people decide on an audiobook they want to listen to and then discuss its themes afterwards. 

We are looking for volunteers to help facilitate the clubs admin, make sure everyone feels involved and occasionally assume character voices when we do live readings! 

Role: Online Activities Volunteer

Commitment: Currently, sessions are run both during the week (mostly in the afternoon) and at weekends (usually on a Saturday). Activity volunteering is a flexible commitment, and you will be able to sign up for the session you like and when you have time. It really is up to you and your availability. 

Location: Remote

Availability: RSBC Events · https://lu.ma/rsbc

Age:  18+ 

Our Mission Statement: 

RSBC believes that every blind young person should have the chance to live life without limits. 

By giving young people the essential skills and confidence to take control of their life, they can unleash their true potential.

Our success depends on our values 

Underpinning all RSBC’s work are values embedded in trust and excellence: 

TRUST: Respect and accountability 

ENERGY: Straight talking and constantly learning 

AMBITION: Confronting reality and driving results 

MOTIVATION: Vision impaired children and young people are our number one priority, and we look for solutions, not problems 

What will I be doing?

Our amazing Activity Volunteers play a key role in supporting blind children and young people to take part in a variety of activities. These range from sports, creative (singing, performing, art), audiobook club and day trips. Our activities are designed for blind young people to meet new friends, gain confidence, learn new skills/sports, and become more independent. The skills you have developed in your career and personal life will be invaluable to our young people. 

Key Tasks and Main Duties 

Online activities: 

• support the session timetable 

• facilitate the communication and social interaction between participants 

• encourage members of the group to participate and share their opinions 

Who are you?

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow RSBC’s policies and can be an excellent ambassador for RSBC. We particularly welcome applications from people with lived experience of sight problems. 

What’s in it for me?

RSBC offers the opportunity to gain insight and experience into helping others with sight issues. As part of your volunteering, you will have access to Sighted Guide training, a training session designed to help you understand the issues and complexities of sight problems and give you the ability to help others navigate the world.

RSBC also provides paid expenses for your volunteering experience, you can claim up to £10 per day.

RSBC can also provide references and impact reports from your volunteering if required. 

You will be fully supported in your role by our team of expert and compassionate service delivery team.

Develop or utilise your skills – As a volunteer, you’ll be given plenty of opportunities to develop new skills or use those you already have, which can help to build your CV, boost your employability and give you a sense of satisfaction. 

What's in it for the Community? 

Make a difference to people’s lives

Help in your community

Help deliver creative services to help people with sighted issues feel included in the world around them.

Make a direct and tangible difference to the lives of blind and partially sighted children and young people. 

Safeguarding:

Due to the nature of the role, before you can begin volunteering with RSBC there are some required safeguarding checks which will need to be completed.

All RSBC volunteers undergo an Enhanced DBS check (paid for by RSBC) and must provide two references.

All volunteers will also be booked onto safeguarding training.

RSBC risk assesses all its services and activities.

Next Steps: 

If this sounds like you, please fill out an expression of interest, and one of our volunteer team members will get back to you!

You can make a big difference in just a few hours.  
 
We’re looking for enthusiastic volunteers to support our next Cancer Research UK Shine Night Walk event in London, on the 20th September 2025. 
 
Whether you’re coming solo, bringing a friend or part of a larger group, your support means our event can run smoothly and raise money to fund lifesaving research. 
We’re looking for people who are:
 
Engaging, friendly and keen to make sure everyone has a brilliant day.
Willing to get stuck in and help.
Good communicators.
Flexible and can use their own initiative.
Team players – you’ll be joining a lovely bunch of other volunteers! 
 
At Cancer Research UK we're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We have a variety of roles available and will happily consider making any reasonable adjustments to support volunteer applications from people with a disability or health condition. 
 
Whether you’re a first-time volunteer or a seasoned veteran, we’d love for you to join us!

Are you passionate about supporting people to improve their language and communication skills? If you’re knowledgeable in the field of ESOL and able to facilitate engaging, in-person sessions for adult learners, we’d love to hear from you! 

Purpose of role 
We are looking for a highly motivated, experienced and creative tutor with excellent interpersonal, numeracy and digital skills; excellent written English and efficient organisational skills to teach one of our outreach classes in South Kensington, London every Saturday from 16:00-18:00.

Start – 07/06/2025 (negotiable)

End – 02/08/2025 (negotiable)

The course is aimed at learners designed for English speakers of other languages at Entry 3/ Level 1 who want to further develop their English language skills along with their employment skills. Learners can choose to specialise in retail, care or other vocational area. Learners will focus on the fundamentals required in a working environment, bolstering their confidence in writing and reading skills and communication abilities.

Skills/ experience

• CELTA or similar qualification is desirable
• Teaching experience is desirable

The aim is to support adult learners who need to improve their English language skills, working both individually and as part of the Adult Education team to plan and deliver an agreed number of ESOL courses. 

You need to: 

- Be passionate about helping people achieve their potential 

- Be a qualified ESOL practitioner (CELTA, DELTA, DTTLS ESOL or Literacy) 

- Be knowledgeable in your subject field 

- Be able to carry out effective planning, monitoring and evaluation of courses 

- Demonstrate a high level of computer literacy 

- Be able to use your own initiative, and to organise and prioritise your workload 

- Be able to meet deadlines and work under pressure 

- Be able to identify and implement changes in existing systems 

- Be able to maintain excellent working relationships with colleagues and students 

- Demonstrate awareness of and commitment to the safeguarding and promotion of welfare of vulnerable adults, according to the charity’s ethos 

- Be committed to the provision of a quality service and the implementation of quality improvements 

- Demonstrate awareness of and commitment to valuing equal opportunities and diversity 

- Be committed to taking a full and active role in the life of the charity and be committed to its aims and values 

- Have a flexible approach to work and be able to work flexibly throughout the week/over the year by prior agreement 

 - All applicants must have the right to work in the UK 

About Nova 
Based in North Kensington since 1983 and serving its poorest wards and those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   
  
Reaching 2,000+ people each year, we: 
• Develop knowledge, education and confidence  
• Connect diverse groups   
• Provide opportunities  
  
Our work, operates on 2 levels:  

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), adult education, IAG, family programme and volunteering  
• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action  ​ 

Do you enjoy singing and listening to all genres of music? We have an exciting opportunity to facilitate a singing and music group!

What you will be doing

• To develop positive relationships with the service users
• Facilitate a weekly singing and music group with use of instruments
• Provide opportunities for the group to collaborate on agreed themes/ songs for future groups
• Coordinate and plan group sessions
• Inspire and motivate people to attend and get involved in the group
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• To use a range of skills and tools to make sessions interesting and fun

The skills you need

• Experience in music in either a professional, educational or personal level
• Good interpersonal and communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Do you love Bollywood dance? Would you like to inspire others to find their rhythm and get moving? If so, we have the perfect role for you! Through dance you will be helping others to boost their mood, releases endorphins and get active whilst socialising! Dance and movement have many positive benefits for our physical and mental wellbeing and allows us to express ourselves and let loose!
We are recruiting for a volunteer to facilitate a group for women to come together and have fun each week!

About Our Service... Hestia supports survivors of domestic abuse in London and the Southeast.

Our team provide support in 31 refuges across 11 London Boroughs. Last year Hestia supported 4,000 people to recover from the trauma of domestic abuse.

Anyone can be affected by domestic abuse, regardless of gender, age, race, or identity. Domestic abuse is not always physical violence, and it can take many forms including emotional, sexual abuse, coercive and controlling behaviour.

1 in 3 women and 1 in 7 men are affected by domestic abuse.

What you will be doing

• Coordinate and set up a weekly dance class
• Inspire and motivate individuals to participate in the sessions and take a role in planning/designing upcoming sessions
• Create a safe space for individuals to express themselves
• Keep a record of attendees, provide feedback and report any concerns to the staff team
• Support with beginner, first stage, gentle Bollywood dancing, using basic dance moves

The skills you need

• Good interpersonal and communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach
• Experience in teaching dance classes desirable but not essential

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Disclaimer

Hestia is proud to be a Disability Confident employer. Should you require our role pack in an alternative format or wish to discuss any reasonable adjustments you may need for your interview, please contact hestia. As part of the process of volunteering, all applicants will need to complete a DBS and references. If you have any convictions/cautions, this does not mean that you cannot apply for any of our roles, however we do require a DBS for all positions. We ensure that all positive disclosures on DBS records are discussed with our volunteers and fairly assessed. Schedule 9 (1a) of the Equality Act 2010 applies to this position – (Only Female applicants please)

Do you enjoy walking, meeting others and having a good chat? If so, we have the perfect volunteering role for you!

Join our team and inspire others to exercise through a weekly walk. You will create an opportunity for people to support each other, provide that additional boost to exercise and go for a walk even when they may not be feeling the motivation.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Coordinate and facilitate weekly walks in local parks to the service alongside other volunteers
• Meet with the walking group weekly
• Hold conversations with people attending the group, checking in on their wellbeing and providing a listening ear/friendly face
• Keep a record of attendees, provide feedback, and report any concerns to the staff team
• Ability to provide a supportive, and inclusive atmosphere that encourages participation

The skills you need

• Inspire and motivate people to attend the walking group
• Ability to identify, manage any possible risks that may arise during the walking group. Training will be provided
• Willing and able to go on a weekly walk lasting approximately 60-90 minutes
• Good communication skills
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun