Communications volunteer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Crisis London Volunteer Fundraising Group consists of a small team of volunteers raising awareness and money for Crisis' vital services and work towards ending homelessness. The current focus of the group is preparing for and implementing the Walk to End Homelessness fundraising event, recreating an original walk held in London which led to the formation of Crisis in 1967. By joining the group you'll contribute towards inspiring local people to fundraise for Crisis while honing your skills in event management and logistics.
Group meetings are on the first Wednesday of each month in the evening with the option of attending in-person or online via Teams.
How will I be ending homelessness?
Joining a group of dedicated, passionate, empowered volunteer fundraisers to help raise the funds needed for our vital services. You will use your communications, events, and teamwork skills to deliver local fundraising events and collections in aid of Crisis.
The monies raised by your Fundraising Group will help fund services such as one to one support in finding a home or a job, helping people achieve learning goals, or supporting our Christmas events where we offer hot meals, access to essential services, and an introduction to our year-round services to leave homelessness behind for good.
You will be inspired by our vision to end homelessness, and in turn will inspire others to act. As well as raising vital funds you will be helping us to influence your community and their beliefs, challenging the stigma around homelessness. We need people who genuinely believe that if society works together, we can end homelessness.
What will I gain?
- Fundraising in your local community is fun, a good way to meet people and gives a great sense of achievement.
- You'll have lots of opportunities to learn about the causes and effects of homelessness and how to engage others in the conversation to end homelessness.
- Fundraising and networking experience for a national organisation.
- The opportunity to share your existing or develop new skills in a friendly and supportive environment.
- Support from your Fundraising Group Lead to help you achieve your fundraising goals.
- Being part of a wide network of staff, volunteers and supporters all working together to end homelessness
- A reference for volunteering at a national organisation
What will I be doing?
- Attend regular Fundraising Group meetings to work collaboratively with the Fundraising Group lead and other members.
- Use your skills and knowledge to play an active role in making fundraising events and activities happen.
- Representing Crisis in your community, using your own networks to raise awareness of what needs to be done to end homelessness. This includes sharing our broader activities such as our campaigns.
- Represent Crisis by attending fundraising and engagement events organised by others.
- Ensure group activities comply with relevant fundraising regulations and Crisis policies and procedures; including ensuring monies raised are accounted for in line with agreed financial processes.
Who are we looking for?
- A strong team member, with a proactive positive approach to working as part of a group
- Willing to actively participate in group meetings, contribute ideas and be active in helping to make fundraising events happen
- Interest and experience in organising events (desirable)
- Good communication skills, confident talking to new people and representing Crisis
- Good organisational skills and reliability
- Non-judgemental, patient, and friendly
- An understanding of the importance of adhering to policies and processes. Including confidentiality, data protection principles and maintaining boundaries
- A commitment to completing any training (including e-learning) required for the role
- You will need access to a computer and broadband/data to undertake this volunteering role
Additional information
To provide a safe, welcoming environment for everyone we provide volunteers with a code of conduct (how we work together). This will be found within your volunteer policy sign off document. We ask all volunteers to read our policy document and always comply with those policies.
Reasonable out of pocket expenses for lunch and travel (where appropriate) will be reimbursed in line with our expenses policy.
We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are keen to receive applications from volunteers from diverse and other marginalised communities as this helps us ensure the best experience for those that we are here to help. This includes those with lived experience of homelessness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you love meeting and talking to people? Or perhaps you prefer sorting and organising in the background? If so, why not volunteer in our charity shop in Newcastle Emlyn? It's something of a community hub, an inspiring and happy emporium. It is often the first place people hear about the hospice. If you’re on the shop floor then a large part of the day can be spent talking with and listening to customers. It can also be the first port of call for those with a terminal diagnosis or someone seeking help for a friend or loved one.
Please note: unfortunately, we are unable to provide visa sponsorship for overseas volunteers.
What will I be doing?
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Greeting customers warmly, helping them and sharing information about our hospice.
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Helping create attractive displays.
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Organising and refilling shelves and racks.
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Dusting, vacuuming and tidying.
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Receiving, sorting, pricing, and preparing donated items.
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Processing sales using cash and card payments.
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Helping us advertise special events through conversations, window displays and posters.
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Working together within the retail team to support the smooth running of the shop.
What are the benefits of being a Volunteer Retail Assistant?
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Meet people, enjoy yourself and use your creativity.
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Sense of purpose from supporting a worthwhile cause and helping your local community.
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Being valued as an important part of a friendly team.
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Training and development opportunities to enhance your skills and knowledge.
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Earning Tempo Time Credits to spend on fun activities both locally and across the UK.
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Travel expenses reimbursed.
What do I need to have?
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Shop floor volunteers need a friendly and approachable manner with excellent communication and people skills.
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Good organising ability
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Reliability and punctuality, with a sense of commitment and teamwork.
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Initiative and an eye for detail.
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Willingness to adapt to different tasks as and when shop priorities change.
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Experience in retail or customer service would be helpful but isn’t essential.
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A permanent UK address or a visa that allows you to stay and volunteer in the UK (unfortunately we cannot sponsor visa applications).
What training and support will I be given?
You will be supported by the Charity Shop Manager and given induction and training to ensure you feel confident and capable in your role. As part of the wider hospice team, you’ll also have the chance to take part in various team wellbeing and development opportunities, plus additional learning.
How do I find out more?
Email us or drop in at one of our Coffee Mornings. These are held between 10.30 am and 12.30 pm on the last Thursday of each month and offer the chance for an informal chat and a look around - while enjoying fresh coffee and homemade cake, free of charge. Come along, we’d love to meet you!
Our mission is to provide the very best care that we can to support people facing life-limiting illnesses.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Perinatal Support Volunteers provide one-to-one support to parents during pregnancy and up to nine months after the birth. These parents either have mental health issues or are at risk of developing them.
Perinatal Support Volunteers visit these families once a week (usually weekdays during working hours) for 2-3 hours, providing emotional support and practical help in the family’s home or local community. Support is aimed at empowering parents and building resilience beyond the support period.
The type of support Perinatal Support Volunteers provide to parents may include:
- An empathetic and non-judgemental listening ear
- Support to prepare for parenthood
- Support to build confidence in parenting skills
- Support to develop a positive relationship with their infant
- Support to establish daily and weekly routines
- Support to take time for self-care
- Support to manage the things that are causing stress
- Support to access relevant services
- Support to access local green spaces
- Support to make connections with other parents
No special qualifications are necessary to become a Perinatal Support Volunteer, but Home-Start volunteers are usually either parents or grandparents themselves, or people with experience of young children and family life. We particularly welcome volunteers with lived experience of perinatal mental health challenges.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.
By providing an excellent visitor experience as a member of the visitor services team, you will be encouraging our visitors to make the most of their visit to Washington Wetland Centre, and to understand and support our work to save wetlands for wildlife and people.
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
About You
To carry out this role, you will need:
- Excellent verbal communication skills
- Good listening skills, with the ability to adapt your approach to suit your audience
- Confident in the use of multi operation tills
- A confident attitude and/or experience of successful face-to-face contact with the public
- Commitment to excellent customer service
- An interest in and enthusiasm for the work of WWT
- The ability to work under your own initiative under the direction of the Visitor Services and Engagement Officer
- Commitment to undertake relevant training
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you'll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
Restore Wetlands and Unlock their Power





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Link Age Southwark is a vibrant local charity providing support to over 800 older people in Southwark who are feeling lonely or isolated. Our vision is for friendly local communities where older people and those living with a diagnosis of dementia can thrive in their later years.
All our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around.
Befriending is at the very heart of Link Age Southwark's services. Lots of the older people we work with are feeling lonely and in need of a little extra social company. Our fantastic volunteer befrienders visit an older person once a week, sharing a cup of tea and a chat together.
Demand for our befriending service continues to grow and we are looking for new people to join our existing team of volunteers so that we can support as many older people as possible.
This role requires:
- volunteering for approximately 1 hour a week to visit an older person
- a commitment to volunteer for a minimum of 6 months
- a cheerful and friendly personality
- good communication/listening skills
- attendance at a volunteer induction and other relevant training opportunities
- completion of a full Disclosure Barring Service and character reference check
- a commitment to working within the policies of Link Age Southwark, in particular health & safety, confidentiality, safeguarding and equality and diversity
Becoming a volunteer with Link Age Southwark is a fantastic opportunity to meet new people and get to know more about your local community.
We cover all reasonable expenses and we are happy to provide references for volunteers who have completed 6 months of volunteering with us.
Please note that all our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!
As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.
You’ll engage with members of the public and use your knowledge of your local area to promote the work of Ty Hafan.
By becoming a fundraising volunteer, you'll help us raise essential funds for children with life-shortening conditions and their families.
Considerations:
Age requirement: 16 (If under 18 you will be required to provide parental permission)
Location: Throughout South/West Wales
Commitment: Flexible
Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.
We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.
Activities include:
• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues. You'll be added to our mailing list and receive occasional emails throughout the year with information about upcoming volunteering opportunities. You can then register your interest when you see something that appeals to you
• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf
• You will promote Ty Hafan fundraising events and campaigns in your community (for example Tea for Ty Hafan) and encourage others to register to hold their own tea party
•You will encourage local community groups and organisations to support and fundraise for Ty Hafan, using your existing networks and knowledge of your community
• You will work closely with the Regional Fundraiser to maximise all opportunities within your area
This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People consistently tell us that meeting others living with Parkinson's is the most important support they want locally. Volunteers run Parkinson's Cafes to provide an informal way of doing just that. This role will be co-ordinating our monthly Parkinson's Rochester Cafe and we'd love to hear from you if you can spare a few hours each month.
What you will be doing:
-Ensure the cafe gathering takes place on the first Friday of the month from 1-3pm, and that those attending are warmly welcomed.
-Work with the chosen venue effectively, which would include reserving a table in the cafe (this has been organised so just needs monitoring) and having a space to layout relevent leaflets to support those with Parkinson's.
-Provide updates and feedback to relevant Parkinson's UK staff members about how the cafe session are going
-With other volunteers, think of creative ways to add interest and value to the cafe sessions, such as arranging visits from relevant local health professionals
The skills you need:
-Warm and friendly; you'll be a good communicator, open to working and interacting with a range of people.
-Patient and empathetic, in order to deal with sensitive issues and topics.
What's in it for you
-You'll meet new people, forging friendships and connections in your area.
-You'll be supporting your community, knowing that thanks to you people affected by Parkinson's have vital support
-We'll support you to learn more about Parkinson's, and you'll be able to develop your organisational and communication skills.
We exist to make every day better, for everybody living with Parkinson’s. Right now.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.
Our Publicity & Marketing volunteers play an essential role in publicising and raising awareness of their local branch’s activities.
What the role involves
This is a varied role that each branch tends to do a bit differently, but it will involve:
• Collecting case studies from the clients we help
• Writing stories for the local press
• Distributing literature
• Arranging talks
• Working with the Central Team to promote panel activities
We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.
What you’ll need for this role
• Confident using Microsoft Office, the internet and email
• Confident using social media platforms
• Warm, approachable and confident to engage with clients to gather their story
• Able to follow REMAP policies and procedures
• Able to apply disability, equality, and inclusion practices
• Able to keep people’s personal details safe
• A commitment to our values
You’ll also need to complete the induction checklist and some online training.
If it works better for you, there’s a possibility this role could be done remotely.
Why volunteer
When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.
N.B. We’ll reimburse any out-of-pocket expenses during your time with us.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?
Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.
This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.
Whilst in the store, you will help with activities based on the needs of the Store Manager. Tasks you could get up to whilst volunteering could include:
- Serving customers on the till
- Taking stock donations from the public
- Tagging and steaming stock for the shop floor
- Dressing the window displays
- Asking people to join us as a volunteer
As a Retail Volunteer you will be:
- Friendly and Approachable
- Reliable, Kind and Patient
- A good communicator (including listener)
- Willing to volunteer within guidelines and to take direction where necessary
- Accepting of others who might be different to yourself
As a Mencap volunteer you will:
- Make new friends and raise important funds for people with a learning disability
- Get reasonable out-of-pocket expenses in line with our policy e.g. travel
- Receive full Training and support
- Volunteer alongside other people
- Have a chance to give back your local community
About Mencap
Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.
We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
At WWT we shape unforgettable experiences. At heart we are warm, welcoming and genuine. In our Waterside Cafe we do this by offering a delicious selection of home cooked food and chilled drinks, served and assisted by our friendly team of staff and volunteers.
We are looking for volunteers who can support our team in the Waterside Cafe and ensure we offer excellent customer service to our visitors.
Working alongside the Kitchen Manager and catering team to provide an inviting and relaxing environment in between gorgeous walks and beautiful sights.
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
About You
To carry out this role, you will need:
- Good verbal communication skills
- Some understanding around H&S within a catering environment
- To enjoy working as part of a team
- Good general fitness as this role involves spending periods of time on your feet and may involve lifting
- To be reliable and committed to the role and the team
- An interest in and enthusiasm for the work of WWT
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you'll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
Restore Wetlands and Unlock their Power





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salusbury World is a small refugee-support charity working in Brent and neighbouring London boroughs. We support refugee and migrant children and families to develop the skills and confidence needed to thrive in London. We believe every refugee should be given the chance to come to terms with the loss they have experienced and to build a hopeful, fulfilling life in the UK. We exist to help overcome practical challenges - and to give opportunities to experience joy, intellectual and creative fulfilment, and hope for the future.
Aim
We haven’t been able to devote enough time to developing our digital presence. We’d love your help to spread the word about the great work we do and the impact it has.
We are looking for a passionate and creative volunteer to help us plan, update and deliver our social media strategy, specifically focusing on Instagram, X and LinkedIn. The role involves contributing to our social media strategy and developing content that tells the story of Salusbury World’s mission, projects and impact in an engaging way.
Skills and Experience
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Experience in social media content creation and strategy, preferably in a nonprofit or community-focused environment.
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Excellent written and verbal communication skills,
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Ability to create compelling and persuasive content
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Ability to write content for a range of platforms
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Confident and competent IT skills including MSOffice, Canva, Mailchimp and digital platforms
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Basic video editing skills are a plus.
Tasks will involve:
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Collaborating with the Salusbury World team to understand our mission, values, and target audiences.
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Collaborating with the team to develop a strategic plan for social media, including content themes, posting frequency, and engagement tactics.
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Creating engaging social media content
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Creating content for use on our website, leaflets, fundraising/promotional materials etc.
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Support with our branding initiatives
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to work at the frontline of suicide prevention?
At our sanctuary (Finsbury Park, North London) for those in suicidal crisis, we offer a potentially transformative experience with a once-only 4-night stay at our non-medical, family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.
Volunteer Befrienders are key to Maytree and work alongside Lead Befrieders to provide an open and containing space for people who are feeling suicidal. Befriending is as its sounds: sitting alongside our guests as a compassionate, confidential, and non-judgemental friend. Through active listening and human warmth our volunteers enable our guests to explore their feelings and their options in their own way and in their own time. This face-to-face support is not therapy; it is about being calm and committed and not afraid of difficult subjects, including suicide.
To fill a gap in services for the acutely suicidal. Offering brief stay crisis support and engagement with non-medical, compassionate Befrienders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting volunteers to oversee and help at Pride stalls across the UK.
It Gets Better UK is making the world a better place for LGBTQ+ youth. LGBTQ+ youth in the UK face serious mental health challenges, worsened by societal stigma, discrimination, and a lack of support: 1 in 5 LGBTQ+ young people have experienced suicidal thoughts, and 33% have self-harmed.
In a world which often tells LGBTQ+ young people not to be themselves, we're providing LGBTQ+ youth with the tools, resources, and support they need to navigate their identities safely, and know they are not alone and that their futures are filled with possibility. We collect and share the stories of LGBTQ+ adults who've been there themselves, to help LGBTQ+ young people find a community where they can see themselves reflected and envisage a future worth experiencing.
At Pride, we share positive stories from members of the LGBTQ+ community. We encourage attendees to share their story, message to their younger self, or message of support. The conversations we have are uplifting and often emotional.
What will I be doing?
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Choose one or more Pride events which you commit to attending with us.
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Help set up and tidy up stand at beginning/end of event.
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Welcome people to the stall, invite them to learn about stories from others in the community, and share their own stories.
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Support fundraising and raising awareness with our branded badges.
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Engage event participants in positive messaging opportunities and story-collecting via our whiteboards: “a message to my younger self”.
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Get photo consent from participants so that we can share their messages on our platforms.
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Help produce video messages, recording participants' stories of hope.
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Promote volunteering roles within It Gets Better and let people know to how to get involved.
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Signpost people to our resources and how we can support them.
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Listen to stall attendees’ stories with warmth and respect.
What skills / experience do I need?
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A personable and friendly manner
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Confidence in crowds, speaking to strangers and members of the public
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Sensitivity to, awareness of LGBTQ+ issues
Which Pride events will It Gets Better UK be at?
- Stockport Pride, Saturday 1 June
- Wolverhampton Pride, Saturday 7 June
- Edinburgh Pride, Saturday 21 June
- Cardiff Pride, Saturday 21 and Sunday 22 June
- London Pride, Saturday 5 July
- Bristol Pride, Saturday 12 July
- London Trans+ Pride March, Saturday 26 July
- Black Pride London, Sunday 10 August
- Crawley Pride, Saturday 16 August
- Glasgow Pride, Saturday 19 July
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Don’t see us at a Pride near you? Contact us about running a stall with our support!
Time commitment: Pride events are usually Saturdays in June, July, August. Full-day or half-day.
Support for you: You’ll receive our Volunteer Handbook and attend a briefing. Each stall will have multiple volunteers so nobody is alone.
What will I gain?
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The satisfaction that you are helping to inspire and empower LGBTQ+ youth
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Being part of an international movement
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The opportunity to use your existing skills as well as develop and learn new ones
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It Gets Better UK will act as a referee for you after your successful participation
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Reimbursement of expenses incurred (with prior agreement)
How do I apply?
Please contact us via Charityjob or our website - We’ll then meet online for an introductory conversation, seek a reference, and share our resources for you to read.
It Gets Better UK envisions a world where all LGBTQ+ youth are free to live equally and know their worthiness and power as individuals.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values. We are looking to recruit 2 new trustees. We are looking to diversify the experience and expertise of our Board, and we believe that there are people out there who have knowledge, skills and passion in different areas that will help SWWB. Areas for organisational development include:
· Embedding lived experience expertise into the design, delivery and evaluation of our work
· Developing our campaigning and strategic work
· Building up our social media and comms presence
· Stepping up our fundraising game
If you think you can help with any of these things (or something else), and you are interested in being a trustee, please get in touch, we would love to hear from you!