Communications volunteer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Pembrokeshire Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Activities Volunteer for the East Kent Group. As our local group Activities Volunteer you’ll help us to set up activities in the area. Whether you’re serving refreshments, talking to people, registering attendees or collecting payments, you’ll be making sure everyone feel welcome.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll be supporting your local group to run activities that bring friendship and fun to your local MS Community.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Time Commitment
We estimate this role will need up to two hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Activities Volunteer for the Shetland Group. As our local group Activities Volunteer you’ll help us to set up activities in the area. Whether you’re serving refreshments, talking to people, registering attendees or collecting payments, you’ll be making sure everyone feel welcome.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll be supporting your local group to run activities that bring friendship and fun to your local MS Community.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Time Commitment
We estimate this role will need up to two hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Stanhope and Weardale Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Activities Volunteer for the Moray Group. As our local group Activities Volunteer you’ll help us to set up activities in the area. Whether you’re serving refreshments, talking to people, registering attendees or collecting payments, you’ll be making sure everyone feel welcome.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll be supporting your local group to run activities that bring friendship and fun to your local MS Community.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Time Commitment
We estimate this role will need up to two hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Administration and Office Support Volunteer
Team: The Fundraising Team
Location: Woodhouse Square, Leeds, LS3 1AD
Time commitment: 1 day a week
_________________________________________________________________________
About Candlelighters
Candlelighters provides financial, emotional and practical support to families affected by childhood cancer in Yorkshire. We support around 150 new families each year and our work ensures the whole family unit is supported in these extraordinary circumstances.
We support children and their families from diagnosis and throughout their journey, including providing financial support, practical help in hospital, much needed breaks, as well as emotional and well-being support at our Family Support Centre (The Square) and Family Support Bus.
Purpose of the Role and Key Activities
Candlelighters needs to fundraise £2million every year to continue providing services to families. The Administration and Office Support Volunteer provides crucial administrative and office support to the Fundraising Team and is central to helping the team raise the money we need to continue supporting children and families affected by childhood cancer in Yorkshire.
Activities vary, but may include
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Responding to enquiries from supporters via telephone and e-mail
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Providing administrative support and helping to prepare resources, merchandise and equipment for events
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Taking leadership over the Candlelighters Ebay page. Adding merchandise to sell, liaising with any queries and fulfilling any orders
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Answering the phone, transferring calls and taking messages
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Updating the supporter database
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Writing thank you letters and sending certificates
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Processing large mailings (including mail merge) and dealing with any returns
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Franking letters and parcels
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Arranging courier companies for large deliveries
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Filing (paper and electronic)
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Providing administrative support for events
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Assisting the Fundraising Team with other tasks and activities as required
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Send out Merchandise to our fundraisers/Challenge events participants (Running tops, T-Shirts, FR Materials)
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Research – future challenge events/mailing contacts
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Preparing Collection Tins/Buckets for use by fundraisers
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Making up Goody Bags for events
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Adhering to Candlelighters’ policies and procedures.
Volunteer Requirements
We are looking for volunteers who
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Have strong administrative skills
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Have experience of working in an office environment
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Have strong IT skills, including the ability to use Microsoft Word, Outlook and Excel
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Have excellent interpersonal and communication skills
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Have experience of communicating in a professional capacity via telephone, email and in person.
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Are friendly and approachable, whilst also able to maintain professional boundaries
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Have strong attention to detail
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Are able to work well as part of a team
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Are able to work independently and use own initiative
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Are able to lift and carry boxes, equipment and resources
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Are able to climb multiple flights of stairs
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Are able to follow Candlelighter’s policies and procedures.
We recognise that family members accessing Candlelighters’ services may wish to volunteer with Candlelighters. However, this particular role is not suitable for family members receiving support from Candlelighters. This is to ensure they are given the best possible care and support without any potential conflict of interest. Other volunteering opportunities can be found on our website.
Support and Benefits
You will receive:
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Thorough induction & training to give you the confidence to perform your role well and to the best of your ability
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Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters
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Ongoing support from the Fundraising and HR teams
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The opportunity to meet lots of new, friendly people
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The opportunity to expose yourself to new experiences
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Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy
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Regular reviews with your Volunteer Supervisor to help you develop in your role
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Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer
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We can be a reference once you’ve volunteered for three months
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Access to the MINDFUL EMPLOYER+ 24/7 mental health hotline
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Charity Worker Discount card
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Access to The Company Shop
Successful applicants will be invited to attend an interview.
Thankyou
We understand the impact of a childhood cancer diagnosis, and our mission is to bring light and hope to families facing childhood cancer in Yorkshire.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
How often will I be needed?
- 4 Hours per Event
Key requirements
- 1 reference
Location
Region
- Scotland
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be the person who helps a young man rewrite his future?
At Trailblazers, we believe in second chances. Since 1998, we’ve been mentoring young men in prison to reduce re-offending and inspire new futures. Through a programme of 1:1 mentoring and practical support, we support men aged 18–35 during the last 6 months of their sentence and for up to 12 months after release.
In the West Midlands, our services are delivered near Wolverhampton HMPYOI Brinsford, and we’re looking for volunteer mentors who can commit half a day per week to help someone change their life.
What You’ll Do
- Be a positive and empathetic role model whilst supporting someone to fulfil their potential
- Meet regularly to build a supportive, consistent relationship with a mentee for a minimum of 12 months
- Help set goals and celebrate achievements
- Support reintegration into the community, education, and employment
- Attend and participate fully in mentor training and develop an understanding of the role, responsibilities and boundaries of a volunteer mentor
- Engage with ongoing support and supervision sessions to regularly review performance within mentoring relationships
- Perform your role in line with the aims of Trailblazers, following relevant policies and procedures and reporting safeguarding concerns immediately
- Keep mentoring session notes and communicate regularly with Trailblazers staff
Mentoring sessions last around 1 hour per week, with additional time needed for travel and liaison. We ask for a 12-month commitment to ensure consistency for the mentee.
Why It Matters
The national re-offending rate is up to 55%. For those with a Trailblazers mentor, it drops to just 7%. Your time could be the turning point in someone’s life.
Who We’re Looking For
We welcome all backgrounds and skill sets, especially those with experience in:
- The criminal justice system
- Underrepresented communities (including BAME groups)
All we ask if that you are:
- Empathetic, non-judgmental and committed to social change
- Professional but relatable with strong communication skills
- Able to advocate for your mentee and help them to overcome barriers
- Comfortable using basic IT and taking guidance from staff
- Willing to travel and undertake visits for mentoring sessions on a weekly or fortnightly basis
- Committed to supporting one young man for up to a year
Requirements
- Aged 21+
- British citizen (due to prison security checks)
- Live within 30 miles of the prison at which you want to volunteer
- Good level of fitness (prison visits may involve stairs and fast-paced movement)
- Not barred from working with vulnerable adults or children
- If you have lived experience of the criminal justice system, you must be off licence for at least 12 months and not in crisis
- You cannot volunteer at a prison where you were previously a resident
What We Offer
- Full training and ongoing support
- Out-of-pocket expenses covered
- A chance to make a real difference
Ready to be the change?
Visit our website for more information and to apply. We’d love to hear from you.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be a part of our inspiring, hardworking and motivated team making a positive contribution to rebuilding the lives of women and children?
At One YMCA we provide a range of varied and exciting volunteer roles - we currently are looking for support at our Horizons (Domestic Abuse) and Onyx (Independent Sexual Violence Advisor) services based in Bedford
Some of the tasks and responsibilities include:
- Contacting ex-clients of the Horizons (Domestic Abuse) and Onyx (Sexual Violence Support) service over the telephone
- Building a rapport with individuals and ensuring people feel comfortable speaking with you
- Conducting client feedback surveys, ensuring that you are recording their responses accurately
- Taking note of anything of concern and ensuring that you liaise with the manager of the service to raise this
You will have:
- Excellent communication skills.
- Enthusiasm for speaking to new people on the phone.
- Good administrative skills and IT literacy
- A friendly, empathetic approach.
- The ability to listen to answers and record them appropriately.
- Patience and understanding.
- To treat all information in a confidential manner.
A full induction to the Horizons/Onyx service and specific sites will be provided, including an "Introduction to Domestic Abuse" 1 day training course
You will be required to complete online training, plus a menu of optional training linked the role will be made available.
You will receive regular 1 to 1s and supervision with line manager and oportunities to attend volunteer meetings and events!
Please note you will be required to undergo a DBS check and two references will be taken up prior to commencing the role.
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteering for Sense
Our amazing team of volunteers help us run over 100 shops across England and Wales. Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.
What your role will involve
There are a variety of tasks that you can get involved with in the shop, including:
- Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
- Receiving donated goods from members of the public
- Sorting, steaming, tagging and preparing donated goods for sale
- Creating eye catching window and in-shop displays
- Keeping the shop floor well stocked, tidy, clean and organised
- Processing sales and serving on the till
- Promoting Gift Aid and other Sense fundraising initiatives
- Acting as an ambassador for Sense; promoting the shop and Sense in your local community
- Supporting with the recruitment and training of new volunteers
- Following new health and safety measures to ensure the safety of everyone
Will the role suit me? Yes, if you are:
- Motivated and hardworking
- Reliable, flexible and willing to do a variety of shop tasks
- A team player
- Friendly and helpful
- Passionate about customer service and enjoy interacting with people
- Respectful of others and their diversity
- Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.
What can Sense offer me as a volunteer?
- A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
- Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
- A reference for other paid or voluntary work (available on request)
- The opportunity to share your existing skills and experience to benefit others
- The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
- The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
- Access to Sense discount scheme, including cashback and discounts on high street brands, as well as 10% off at Sense charity shops.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.
Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.
We include. We collaborate. We find a way. We challenge. We celebrate.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be the person who helps a young man rewrite his future?
At Trailblazers, we believe in second chances. Since 1998, we’ve been mentoring young men in prison to reduce re-offending and inspire new futures. Through a programme of 1:1 mentoring and practical support, we support men aged 18–35 during the last 6 months of their sentence and for up to 12 months after release.
In London, our services run at HMP Brixton and HMPYOI Isis, and we’re looking for volunteer mentors who can commit half a day per week to help someone change their life.
What You’ll Do
- Be a positive and empathetic role model whilst supporting someone to fulfil their potential
- Meet regularly to build a supportive, consistent relationship with a mentee for a minimum of 12 months
- Help set goals and celebrate achievements
- Support reintegration into the community, education, and employment
- Attend and participate fully in mentor training and develop an understanding of the role, responsibilities and boundaries of a volunteer mentor
- Engage with ongoing support and supervision sessions to regularly review performance within mentoring relationships
- Perform your role in line with the aims of Trailblazers, following relevant policies and procedures and reporting safeguarding concerns immediately
- Keep mentoring session notes and communicate regularly with Trailblazers staff
Mentoring sessions last around 1 hour per week, with additional time needed for travel and liaison. We ask for a 12-month commitment to ensure consistency for the mentee.
Why It Matters
The national re-offending rate is up to 55%. For those with a Trailblazers mentor, it drops to just 7%. Your time could be the turning point in someone’s life.
Who We’re Looking For
We welcome all backgrounds and skill sets, especially those with experience in:
- The criminal justice system
- Underrepresented communities (including BAME groups)
All we ask if that you are:
- Empathetic, non-judgmental and committed to social change
- Professional but relatable with strong communication skills
- Able to advocate for your mentee and help them to overcome barriers
- Comfortable using basic IT and taking guidance from staff
- Willing to travel and undertake visits for mentoring sessions on a weekly or fortnightly basis
- Committed to supporting one young man for up to a year
Requirements
- Aged 21+
- British citizen (due to prison security checks)
- Live within 30 miles of the prison at which you want to volunteer
- Good level of fitness (prison visits may involve stairs and fast-paced movement)
- Not barred from working with vulnerable adults or children
- If you have lived experience of the criminal justice system, you must be off licence for at least 12 months and not in crisis
- You cannot volunteer at a prison where you were previously a resident
What We Offer
- Full training and ongoing support
- Out-of-pocket expenses covered
- A chance to make a real difference
Ready to be the change?
Visit our website for more information and to apply. We’d love to hear from you.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Helping in our shops is a great way to help CHAS and, as well as helping us raise money to fund our vital services, you'll be part of a really great team of volunteers. You'll be meeting new people, using your skills or learning something new, and making sure our customers get a great welcome and all the assistance they need.
It's always great to see our volunteers chatting to customers and telling them about CHAS - and there's so much more to this role too: you could be sorting donations, getting stock ready for the shop floor, wielding a steamer or a duster, processing Gift Aid, operating the till (we will show you how), merchandising and displaying stock - you'll never have a dull moment.
It would be ideal if you could volunteer one shift each week, which is about four hours (but we're also happy to chat about more flexible times). No special skills are needed as we’ll show you what to do and we provide all the training you’ll need. But if you have any experience or particular interest please tell us, it may come in useful. It’s really easy to get your volunteering started.
Why we want you
As a Charity Shop Volunteer, you will play an important role in helping raise vital funds to support children with life-shortening conditions and their families. There's never a dull moment in our shops and in Dunfermline you'll be working both in the stock room - sorting and preparing stock - and on our shop floors, providing great customer service.
What you will be doing
- Welcoming and assisting customers and serving at them at the till
- Replenishing the stock on the shop floor
- Merchandising and displaying stock
- Accepting, sorting and preparing donations for sale
- Housekeeping on the shop floor and in the stock room
The skills you need
- A real aptitude for team working
- Good communication skills and attention to detail
- A good understanding of what makes excellent customer service
- The ability to represent CHAS enthusiastically and appropriately
What's in it for you
- Getting involved in your local community and making a difference to CHAS families
- Meeting new people
- Making the most of your existing skills or possibly learning some new ones too (maybe adding to your CV)
- Full training and on-going and support. Plus a range of accredited online courses if you're interested in personal development.
The client requests no contact from agencies or media sales.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.
Tasks and Responsibilities
If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.
Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.
As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week.
Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.
As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.
Selection Criteria
A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:
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Understand the difference between being friendly and being a friend
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Be aware of your own mental health and wellbeing
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Be open-minded
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Be supportive
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Be reliable
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Be discreet and able to respect confidentiality at all times
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Be accepting and non-judgemental
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Be passionate about contributing some of your time to a cause such as Shout
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Adopt a growth mindset, and be willing to accept feedback
Requirements
- You must live in the United Kingdom or New Zealand while volunteering.
- You must be over 18 years of age.
- You will need a reliable internet connection and a private place to take your shift.
- All of your volunteering must be done using a laptop or desktop computer and Google Chrome.
It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health.
Before you apply, please consider whether either of the following applies to you:
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Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.
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Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?
Benefits to Volunteers
The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.
Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.
Application Process
You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.
You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you.
We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send.
Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way.
This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.
We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents.
Please allow up to a month for us to review your application and return a decision.
If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
East London Waterworks Park is looking for illustrators, animators and graphic designers to help campaign in the creation of our new park with natural swimming ponds.
East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces.
We are looking for illustrators, animators and graphic designers to contribute to our community-led working circle who are working on coordinating our digital marketing.
There is opportunity to lead on projects across content creation, social media, film or any other channels of interest, and facilitate the direction of the working circle.
The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.
While technical skills are essential, we also value your ability to think creatively and strategically. You should have experience in creating engaging visual content for various platforms that will engage stakeholders and decision makers, such as public reports, presentations for decision makers, social media and websites. A strong understanding of storytelling and the ability to communicate complex ideas effectively through visuals will be invaluable. You should be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role.
Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds.Your creative talents will be invaluable in bringing the park’s biodiversity to life. Through your illustrations, animations, and graphic designs, you’ll help us create visually captivating content that inspires, educates, and engages our community, stakeholders and decision makers. Your work will play a vital role in fostering a strong connection between people and nature, ultimately creating the park’s future.
East London Waterworks Park is a charity campaigning to create a new biodiverse park with natural swimming ponds, forest schools and community spaces




Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!
We’re on the lookout for a friendly and reliable volunteer to join our dynamic People Services Team as a Systems Administration Volunteer.
This role will be based at our main Head Office in Sully, assisting the People Services Team with a variety of both systems-based and general administration duties.
The People Services Department is made up of 3 functions: HR, Learning and Development and the Volunteering Team. This opportunity would suit someone who has previous office-based experience.
Considerations:
Location: Ty Hafan, Hayes Road, Sully, CF64 5XX (Head Office)
Age requirement: 18+
Schedule: Flexible between 9am-5pm, Weekdays
Background checks: 2 references and a Basic DBS check
A good level of IT skills is required for this role, as well as any prior experience of HR systems. An understanding of GDPR is also welcome, however, training will be provided.
We welcome applications from individuals with disabilities. Please let us know if you require any reasonable adjustments during the informal chat for this role.
Activities include:
• Updating HR systems – including our dual HR/Payroll system, recruitment system and Benefits platform
• Updating employee electronic files
• Updating/amending spread sheets and other information in Excel
• Data input
• Photocopying/filing
• Other ad-hoc administration tasks
Training you will receive:
You will be fully briefed by the Tŷ Hafan team and a full induction will be provided to include:
• Mandatory e-learning to include Safeguarding, Data Protection, Keeping Yourself Safe and Looking After Others
• In-person training to include GDPR
• Ad-hoc role specific training as required – including training on all relevant HR systems.
• All volunteers must complete their mandatory training to continue in their role.
The benefits of joining our People Services team:
• Meet New People and expand your social circle
• Experience the satisfaction of contributing to a meaningful cause
• Enhance your communication skills
• Gain a professional reference after 3 months
• Challenge yourself, gain new experiences, and receive valuable feedback and recognition for your efforts
• Enjoy yourself, feel good about helping others, and make everyday rewarding!
At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role.
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.



The client requests no contact from agencies or media sales.