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Evergreen Care UK, Dartford, Kent (Hybrid)
£14,040 per annum (pro rata from a full-time equivalent salary of £29,250).
Help grow a relational charity, lead fundraising & partnerships to reduce loneliness and build community in later life.
Posted 2 days ago Apply Now
Construction Youth Trust, London (On-site)
£60,000 per year (negotiable based on experience)
Posted 2 days ago

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HorseWorld Trust, Bristol (On-site)
£50,000 per year
HorseWorld Trust are seeking a senior-level fundraising professional to bring clarity, judgement and leadership - with empathy and humour.
Posted today
WeSeeHope, London (Hybrid)
£60,000 - £65,000 per year
Seeking an experienced partnership builder and senior fundraiser to join WeSeeHope as our Head of Fundraising.
Posted today
Closing in 6 days
University of Oxford - Development and Alumni Engagement, Oxford, Oxfordshire (Hybrid)
Grade 7: annual progression from £39,424 - £47779 per annum, with a possible extension to £51,983 per year, including an Oxford University Weighting of £1,730.
Posted 1 day ago
Closing today at 23:30
The Royal Marsden Cancer Charity, Sutton (On-site)
£27,007 per year
Posted 5 days ago Apply Now
Homeless Oxfordshire, Oxford, Oxfordshire (On-site)
£34,608 per year
Are you an engaging communicator with an eye for detail and a passion for planning?
Posted 1 week ago Apply Now
Age UK Kensington & Chelsea, London (On-site)
£32,000 - £35,000 per year
Enthusiastic fundraising officer needed! Come and join a passionate, committed charity in London
Posted 4 days ago Apply Now
The Saint John Southworth Catholic Academy Trust, London (Hybrid)
£31,980 - £33,870 per year
We are seeking an ambitious early-career professional with excellent organisational skills to join us as our Community Fundraiser Officer.
Posted 1 week ago
Prostate Cancer Research, Holborn (Hybrid)
£35,862.0 - £39,163.0 per year
Posted 1 week ago Apply Now
Justice and Care, London (Hybrid)
£55,000 - £65,000 per year
Justice & Care is an award-winning global anti-slavery and human trafficking charity working to change systems
Posted 2 days ago
Closing in 3 days
Somerset Community Foundation, Shepton Mallet (Hybrid)
£32,000 - £35,000 per year FTE
Posted 2 weeks ago
THE ACCESS TO SPORTS PROJECT, London (Hybrid)
£35,000 - £45,000 per year
Seeking an experienced, enthusiastic fundraising manager to shape and lead fundraising within a respected, community-rooted sports charity
Posted 1 week ago Apply Now
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CB21, Cambridge (On-site)
Circa £24,000 per annum
Full-time
Permanent
Job description

Supporter Relations Executive

 

The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.

The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.

We have 2 roles available. 

 

Key Responsibilities:

 

Supporter Enquiry Management

· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.

· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner. 

· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.

· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.

· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.

Supporter Stewardship:

· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.

· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.

· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.

· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.

· Manage the supporter follow‑up process to ensure funds are received promptly and accurately. 

·  Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.

 

Knowledge, skills and experience needed:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Confident and engaging telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Application resources
Organisation
Alzheimer's Research UK View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 05 May 2026
Closing date: 25 May 2026 at 00:00
Job ref: ALZ1199951
Tags: Administration

The client requests no contact from agencies or media sales.