The Grants and Data Officer (GDO) will work on a new grants programme being delivered by Big Issue Invest starting in November 2021 in partnership with four other leading UK social enterprise support organisations.

Big Issue Invest is the social investment arm of The Big Issue. BII helps prevent poverty and creates opportunities for communities by providing finance, from unsecured loans to equity investment, to sustainable social enterprises, charities and ventures.

The Role

The GDO will work closely with the Grants and Data Manager and other members of the Impact Team, colleagues across Big Issue Invest, and the grant fund’s implementing partners to ensure the effective delivery of the grants programme.

The GDO will be responsible for the effective implementation of key project management activities involving colleagues at Big Issue Invest and grant recipients, monitoring the progress of supported projects and contribute to reporting to the funder.

The role is a great opportunity for someone with project management and/or grant management experience who wants to work within a social investment organisation supporting social organisations across the UK. The role provides an opportunity to build skills in project delivery, grant management, monitoring and reporting and financial management. Big Issue Invest is committed to the development of its staff and this role also has the opportunity to grow into additional investment or grant management activities depending on the growth priorities of the successful applicant.

This is a one year position linked to the project detailed below with the possibility of extension.

The Grants Programme Officer will be responsible for the following:

Collaboration with a consortium of partners delivering the new fund

• Ensure effective data input and updating of the consortium’s shared information management system to ensure BII meets project reporting compliance.

Delivery of grant making activities including coordination of assessments, contacting applicants and contractual management and monitoring of successful applicants

• Coordinate and support internal team of grant assessors during each funding round and prepare documentation for the award panel.
• Ensure all compliance procedures (Know Your Customer, Anti-Money Laundering) are carried out as per internal policies and the programme’s specifications.
• Communicate outcomes of the grant assessment process to successful and unsuccessful applicants.
• Work with successful applicants and BII’s Financial Controller to ensure grant contracts are signed and funds disbursed in a timely manner
• Support the Grants & Data Manager in ensuring Big Issue Invest delivers grant support as well as non-financial support in line with the programme’s schedule.
• Conduct periodic engagement with grantees of the project to ensure successful delivery of the project.

Coordination of Technical Assistance provision from Big Issue Invest to grantees as required by applicants

• In line with grantee requests, engage technical experts across Big Issue Invest to provide services to grantees and support in coordinating this delivery.
• Ensure appropriate recording of Technical Assistance activities for the accurate reporting of the grant project to funders

Data management and reporting activities

• Ensure data is collected at key points in the grant making process for Big Issue Invest to have clear monitoring data.
• Support the Grants & Data Manager in ensuring BII delivers reports on time to the funder.
• Provide accurate and well-presented data about the portfolio of grant holders and the programme’s implementation to internal stakeholders as needed.
• With the Financial Controller, provide accurate and timely financial reporting data for BII SMT and in line with contractual requirements for the project.
• Ensure the Grant Programme Officer is kept up to date with any monitoring and evaluation requirements evolving from the project.

Sharing lessons and developing expertise within Big Issue Invest

• Working with the wider Impact Team, identify lessons in the grants programme to share with the wider Big Issue Invest team.
• Work with the Grants & Data Manager to contribute to the ongoing development of Big Issue Invest’s data management platforms to improve opportunity for insights into the grants and investment portfolios.
• Engage in opportunities to learn from Investment Managers on social investment processes and approaches to improve your understanding of Big Issue Invest’s products and services.

Skills & Experience

We are looking for a Grants and Data Officer with the following experience:

• Project management experience including work planning, compliance management and donor reporting
• Experience in the administration of complex projects that require a highly organized approach to record-keeping and excellent attention to detail
• Experience with coordinating individuals across different teams and managing relationships with external stakeholders

Desirable:

• Direct grant-making experience (especially grant assessment process, budget management with grantees, contracting, Know Your Client (KYC) checks).
• Data management, analytic and visualisation skills

For a full job description with details of skills and experience, please download from the link below.

Salary and Benefits include:

• Salary of £30,000 - £33,000 per annum depending on experience
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension 
• Enhanced maternity/paternity pay
• Comprehensive flexible working policy open to all staff
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.

Workplace details

This role can be based anywhere in the UK with flexible/remote working arrangement, with frequent travel to the Big Issue Invest London or Birmingham Office and infrequent travel throughout the UK.

Closing date: 1 November 2021

Big Issue Invest is committed to equal opportunities and committed to promoting and enhancing diversity, equality and inclusion. We welcome and encourage applicants from all members of the community and particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.

Referral Support Officer, Advicelink Cymru

Department: Wales

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We have a vacancy within our Wales team for a full time Referral  Support Officer. This role is funded by the Single Advice Fund until end March 2023. Based in the Wales Partnerships Team, we are looking for a proactive and conscientious person with great attention to detail to provide administrative and organisational support to the team, including liaising with partners to increase referrals from priority groups into Citizens Advice services. This work will contribute to our organisational EDI objectives and the Welsh Government’s strategic equality objectives. 

The Referral Support Officer will work with colleagues within Citizens Advice, the Local Citizens Advice Network and with partners to support referrals. This will include sharing training resources, managing enquiries, managing referral capacity, keeping up to date with developments, and learning from good practice.

You will be well organised, self motivated, and an excellent communicator, with an ability to establish effective working relationships with people at all levels across a range of organisations and differing business cultures. You will have a proven ability to influence and negotiate with external and internal stakeholders, and the ability to understand, explain and work within standardised processes e.g. referral systems.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

About FSUK

FareShare is an award winning charity, we are the UK’s national network charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

About the Role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme across Kent and some areas in Surrey, through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area. FareShare Midlands is the largest of the FareShare delivery partner operating across the West and East Midlands. We rely on an army of volunteers to help redistribute food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week. 

As a Community Coordinator, your role will focus on the growth and sustainability of our network of community food groups in the region. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of the Regional Centre and FareShare Go across the Midlands.

Main Responsibilities

• Charity account management: You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements. 
• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need. 
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance. 
• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus, you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise. 
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs. 

Ideal Candidate

Essential Criteria

• Have exceptional relationship building skills with a range of stakeholders 
• Be a strong communicator who is able to engage with a variety of audiences. 
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism 
• Strong problem solving skills 
• Self-manage your own performance and workload. 
• Have initiative and innovative thinking, in order to shape new/different ways of working 
• Have strong IT skills 
• Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK. 
• Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region. 

Desirable 

• Level 2/3 Food Safety training is desirable, but training will be provided. 
• Have previous experience working with constituent relationship management (CRM) software. Salesforce experience is advantageous. 
• Some experience in data analysis and project planning 
• Be degree educated or have a strong career history with relevant skills. 

Values and behaviours

• A commitment to equal opportunities and safeguarding.
• An understanding of, and enthusiasm for, FareShare’s mission and strategy.
• A commitment to continuous professional development.
• An empathy with volunteers and an understanding of their needs.
• Flexible and non-judgemental approach to people and work.
• Willingness and ability to travel in the UK.

Benefits

25 days’ annual leave + 8 bank holidays

Employers pension contribution of 4% Life assurance -  group life scheme

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Flexible working 

Community Campaigns & Digital Fundraising Manager

Income Generation & Marketing Department

37.5 hours per week

Permanent

HCP Pay Band  E £30,868

Are you an experienced community fundraiser with the skills and experience to deliver large-scale community campaigns? Do you have an interest in developing digital fundraising platforms to help generate new voluntary income for the charity?  Are you a team player, who is self-motivated and resilient and enjoys building long lasting relationships with charity supporters?

If so, then we have a fantastic opportunity for you to join the fundraising team at John Taylor and Birmingham St Mary’s Hospices, who are working in partnership to deliver end of life and palliative care across Birmingham and Sandwell.

The Community Campaigns and Digital Fundraising Manager will develop and deliver a programme of mass participation community campaigns that will help to put the John Taylor and Birmingham St Mary’s Hospice brands on the map in Birmingham and Sandwell.  The post holder will be responsible for growing existing campaigns, including the ever growing Treecycling and raffles, as well as identifying and presenting new opportunities for mass participation campaigns.

In addition, this role will also be responsible for innovating and generating new income from digital fundraising, ensuring all new opportunities are maximised and that a gold standard supporter journey is in place for supporters who chose to fundraising for us online.

Reporting directly to the Senior Community & Corporate Fundraising Manager, this role will be pivotal in the creation, implementation and evaluation of the charity’s community fundraising strategy.

The ideal candidate will have experience of managing a portfolio of large-scale community campaigns, with proven success in achieving participant and income targets.  You should also have knowledge and experience of working with a range of suppliers and volunteers and have a proven ability to build relationships at all levels.  Experience of using CRMs systems is also advantageous.

COMMUNITY AND CORPORATE FUNDRAISING COORDINATOR

Income Generation & Marketing Department

37.5 hours per week

Permanent

HCP Pay Band H: £20,823

Location: Birmingham St Mary’s Hospice and John Taylor Hospice

About us

The Hospice Charity Partnership, formed from Birmingham St Mary’s and John Taylor Hospices, provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it.

About the role

We are looking to appoint a Community and Corporate Fundraising Coordinator to support the Community and Corporate Fundraising team, to increase supporter engagement and maximise income generation across the region.

Reporting to the Senior Community and Corporate Fundraising Manager, you will be responsible for creating a strong cohort of support from local high street and small to medium sized companies through  charity of the year opportunities and collection tins within stores.

The successful candidate will be proficient in administration skills, data inputting and stock management for all fundraising resources. Working collaboratively within the community and corporate fundraising team, you will support key campaigns, such as Treecycling, and  help to achieve ambitious income targets, whilst at all times promoting and fulfilling a Gold Standard Supporter  Journey to all of our supporters.

If you would like to join a passionate and highly motivated fundraising team, we welcome your application.

Closing date:  Monday 15th November 2021, 5pm

Interview date: w/c 22nd November 2021

About us 

The National Lottery Community Fund is the largest funder of community activity in the UK – we support people and communities to prosper and thrive.

National Lottery players raise an incredible £36 million a week for good causes. This money funds projects and activities that transform communities, protect our heritage and enrich lives through arts, spots and culture. We are proud to be one of 12 distributors responsible for awarding this funding across the UK.

Thanks to National Lottery players, last year we were able to award over half a billion pounds of life-changing funding to UK communities, supporting thousands of projects making a real difference to people’s lives.

Over eight in ten of our grants were for under £10,000 going to grassroots groups and charities across the UK doing great things to support their communities, during a particularly tough time.

We also distribute non-National Lottery funds, working closely with Government on funding for important issues, such as tackling loneliness, multiple and complex needs, mental health and distributing Dormant Accounts money.

Over the last five years we’ve awarded a total of £3.4 billion, of which £2.7 billion is National Lottery money.

We fund things that matter – whether helping communities respond positively to national, regional or local priorities, or helping the UK achieve its big social ambitions. Our grants range from £500 up to multi-million-pound programmes – supporting people and projects to do extraordinary things and bring great ideas for their community to life. 

About the role

The National Lottery Community Fund has an opening in Leicester for a Funding Officer.  This requires an individual who is passionate about their community and the voluntary sector.

Based in the city, you will be part of a remote team of Funding Officers and Funding Managers, covering The Fund’s Leicestershire, Northamptonshire and Warwickshire patch, but also working within our wider Midlands team.

Leicester is a city full of heritage, innovation and culture, full of rich and diverse communities. However, it also includes areas of significant deprivation.

The role of Funding Officer is critical to the work of The Fund. It involves having conversations with community groups, gathering information and using local context to inform how Lottery funding is invested into the city.

Because we receive more applications than we can fund, you will often have to say no, sometimes to good projects. As a customer-facing ambassador for The Fund, this will require you to be diplomatic, assertive and compassionate.

As a remote worker, as well as an element of home working, our Funding Officers are expected to be “out and about” within the local area, getting to know groups and understanding the challenges that communities are facing.

Contract Type: Permanent

Hours: 37 Hours per week

Interview Date: W/C 8th November

Location: Midlands - Hybrid working with travel

Essential criteria

• Lived experience or working knowledge of Leicester and the local third sector.

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.

• Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion

• Ability to assess a high volume of applications and manage a caseload, make good judgments, write reports, challenge when appropriate and manage risk.

Desirable criteria

• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk.

• An ability to manage your own workload with minimal supervision

• Demonstrate sound IT skills and the ability to learn detailed processes

• Travel is an essential part of the role – access to a car is recommended for when it is safe to be out and about in the community.

Equal opportunities

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds.  As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.

We are also proud to be a Stonewall Diversity Champion, supporting our commitment to being a great place to work for lesbian, gay, bisexual and transgender (LGBT) staff.

Title: West Midlands Community Fundraiser

Salary: £26,044 per annum

Hours/Contract: 35 hours/week

Contract Type: Permanent

Based: Marie Curie, West Midlands Hospice

Closing date: 31/10/2021

Interview date: TBC

At Marie Curie we understand that everyone will be affected by dying, death and bereavement and deserves the best possible experience, reflecting what's most important to them. As the leading end of life charity, it is our ambition to make this happen. To help achieve this, we are seeking to recruit a Community Fundraiser to join our dynamic West Midlands fundraising team and be part of shaping the future of fundraising across the region.

Reporting to the Head of Fundraising and working closely with some of the most talented fundraising people in the charity sector, your role will be to build, develop and maintain fantastic relationships throughout the region.

You will develop and inspire volunteers and supporters to ensure our local and national campaign activity is as effective as possible in delivering the maximum impact and income.

If you thrive on the challenge of setting and achieving ambitious goals, think the only way to approach a target is to tackle it head on, and can bring the energy that adds some drive to how you approach your fundraising, then Marie Curie would love to support you in achieving your goals and helping us create a better end of life experience for everyone.

What we are looking for:

• Recent and relevant experience in a similar role
• Knowledge of fundraising principles, methods and procedures
• Superb customer service skills with the ability to provide excellent stewardship
• A talent for building and nurturing great working relationships
• A flexible approach and positive outlook are essential
• Experience of raising funds in a community setting
• An engaging and inspiring individual
• Well organised with sound office skills

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)
• Marie Curie Group Personal Pension Scheme
• Season ticket loan
• Loan schemes for bikes; computers and satellite navigation systems
• Continuous development
• Industry leading training programmes
• Employee Assistance Programme
• Flexible Working

For more information or an informal chat please contact our Head of Fundraising, Natalie Garland on 07515 133917 or email .

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

Are you determined to make positive change and help develop a truly inclusive culture?

The National Lottery Community Fund is committed to being fair, diverse and inclusive both internally and externally.  This role of Equity, Diversity and Inclusion (EDI) Manager sits within our People Team and reports into our Deputy Director of People.  This role is critical in helping us achieve our overall EDI strategy by working with the Senior Management Team, Colleague Networks and key stakeholders across the organisation.

We require somebody who has a strong understanding and professional knowledge of how to deliver an ED&I strategy, working with colleagues in the People Team to deliver a programme of activity to achieve positive change. 

Responsibilities will include:

• Supporting the delivery of the people-related actions in the Fund-wide Fairness and Inclusion Strategy and a broader culture change, helping us to be an even greater place to work
• Identifying & developing key workstreams, policies and activities to achieve positive impact and change
• Providing expertise and guidance to improve and enhance our processes, recruitment and retention strategies
• Working with external bodies to benchmark progress, ensure best practice and keep up to date on latest developments in research and thinking
• Working closely with our Learning & Development team to develop a suitable EDI learning offer
• Listen, coach, challenge and influencing a wide range of stakeholders in a complex environment

Essential Criteria

• A credible subject matter expert in the field of fairness & inclusion with recent experience of successfully delivering EDI related activity
• Knowledge of equality legislation and best practice and working knowledge of the Public Sector Equality duty
• Evidence of managing and delivering a complex project

Desirable Criteria

• Proactive decision making and problem-solving, using and analysing data
• Ability to use initiative and work autonomously
• Ability to drive change, and take others with you
• Excellent communication and stakeholder management skills, ability to challenge, support and influence multiple stakeholders at all levels

For you

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave

Equal Opportunities

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds.  As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.

We are also proud to be a Stonewall Diversity Champion, supporting our commitment to being a great place to work for LGBT+ staff.

Do you want to be a key part of a global fundraising and volunteering campaign? Are you passionate about the difference that philanthropy can make to the lives of people across the world?

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016.  Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, most recently in 2015 when we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. Through the ‘Birmingham In Action’ campaign, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally.

The Donor Engagement Officer role is your opportunity to join our excellent team at an exciting time.  Stewardship and donor engagement are vital activities to the success of any philanthropic campaign.  Donors of time and money need to be thanked and understand what their support has achieved, and how integral their gifts have been to making a positive and meaningful difference to the student community and to academic research. In doing so, donors are encouraged to continue their giving, and to increase and diversify their support.

The appointment of a Donor Engagement Officer will double the stewardship resource within DARO, allowing for an expansion of our donor engagement programmes.  The Donor Engagement Officer will be expected to lead and manage the stewardship activity for our regular donors, four-figure donors, and volunteers, and to support on stewardship for our five-figure donors.  The successful candidate will work with our Communications and Events Teams to deliver appropriate, meaningful, and effective activities that express gratitude and communicate impact.  They will work closely with colleagues in the Fundraising, Volunteering and Regular Giving Teams to build programmes to steward these key donor communities, and will work alongside the Data Team to help manage donor data and segmentation.   

The successful candidate will have outstanding communication skills with experience in writing for impact, in creating digital content, and an understanding of the needs and expectations of different audiences.  They will be able to balance creativity and imagination with a structured, thoughtful and organised approach to their work. They will be creative and conscientious programme deliverers who value integrity and sincerity, and who will demonstrate these qualities through their work.

As an office, we are committed to sustainability and value green working practices. The environment is an integral part of our campaign and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

Location: Please note that the role is office based in Warwickshire. Flexible working will be considered for the right candidate.

Based in Warwickshire and working across the UK this post will play a key role developing and delivering a new strategy in this area.  The post holder will be responsible for engaging, managing and developing relationships with national events and community fundraising supporters – providing outstanding stewardship and maximising sustainable long-term income nationally and regionally.

You will be committed and dynamic in your approach, working with external and internal stakeholders developing trusting relationships, helping to grow the charities portfolio in national events and community fundraising. As a key member of the Fundraising Team, you will be responsible for researching and developing a portfolio of national events and community fundraising initiatives - building a pipeline of potential sources of income, identifying new opportunities and growing our partnership base. You will be a natural communicator who has the ability to persuade, influence and inspire, with the confidence to build relationships at a senior level, across various departments and the federation.

Job title: Fundraising Officer

Directorate: National Memorial Arboretum

Contract: Permanent.  Full Time, 35 hours per week

Salary:  £23,800 to £26,000 gross per annum

About the National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.  We are the Nation’s centre of Remembrance, freely open to all. Our 150-acre landscape is home to over 25,000 trees, punctuated by 400 memorials that recognise the service and sacrifice made by the Armed Forces, emergency services and civilian organisations to our country. 

The Arboretum in one of the UK’s leading visitor attractions and we welcome over 300,000 people through our doors each year.  They come to explore our site, learn more about the fascinating stories behind our memorials, spend time in our woodlands, and to attend some of the 250+ events that take place each year.

The Arboretum is an award-winning destination, including the 2018 Visit England Awards for Excellence: Large Visitor Attraction of the Year (Gold) 

Our Values and Behaviours

Does the following describe you?

• A desire to provide great customer service
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

We are looking for an experienced fundraiser to join the Arboretum team, where you will help to raise awareness of our charitable status and generate income through fundraising activities.  You will manage the Arboretum Friends scheme to maximise income, incentivise visitors and grow supporter engagement and insights.  In partnership with the Visitor Services team, you will create and implement an onsite fundraising strategy to encourage visitor giving, and create a compelling dialogue to motivate visitor support.  You will build mutually-beneficial relationships with colleagues in the Royal British Legion fundraising team to identify opportunities for shared resource/expertise, partnership working and collaboration on fundraising projects.

As the first point of contact for supporters/donors visiting the Arboretum, excellent communication and customer service skills are key. You will be responsible for ensuring that the Arboretum’s electronic database is fit for purpose, and that all activities conform to the Fundraising Regulator’s Code of Practice and other relevant regulations.

You will have a strong understanding and experience of fundraising practices, and be passionate about developing engaging customer journey’s for visitors, corporate partners and stakeholders to deepen relationships and increase fundraising income in this area against agreed targets.

This role may occasionally be required to work outside of core office hours in order to play an active role in supporting the team at profile raising events.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please apply by clicking ‘Apply online’.

Previous applicants need not apply.

Closing date for this role is: Sunday 31st October 2021

 We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Are you a PA looking to work for a charitable organisation that is passionate about making positive change to the communities it works in?  Oasis has a newly-created opportunity for an Personal Assistant who thrives on supporting a busy CEO in a fast-growing national charity.

Oasis Community Partnerships is a charity supporting young people and their families in England. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

A new opportunity has arisen for an organised and experienced Personal Assistant who is comfortable providing senior level support and interested in charity development, training, and governance.  It is a great opportunity to gain valuable experience in the charity sector.

This key administrative role requires the successful candidate to:

• Provide assistance to the CEO collaborating with other PA/EAs
• Provide diary management, arrange meetings and book travel.
• Plan, Minute and service Board Meetings, ensuring timely administration of papers.
• Supporting the finance time with preparing annual accounts and annual returns.
• Occasionally travel within the UK to visit our community hubs.

This is a high-profile role and the successful applicant will be able to demonstrate professionalism and an understanding of how the Oasis ethos should play out in day-to-day work activity.  Each day is fast-paced, diverse and varied, so creativity and flexibility is essential!  Are you ready to join our journey and see the difference you can make?

In return, Oasis can offer:

• Flexible working practices and family friendly policies.
• A supportive network and family of staff in a motivating working environment.
• A non-contributory defined benefit pension scheme with 7% Employer contributions.
• 25 days holiday per year (plus Bank Holiday), rising to 30 days after 2 years of service.

To request a job information pack, please go to the Oasis UK Charity website, or download the documents on this page. Please note that CVs alone will not be accepted. 

Completed applications should be submitted by midday Wednesday 10th November 2021

Interviews will be held on Thursday 18th November 2021.

Permanent, part-time 32 hrs/wk, inclusive of breaks.  (Flexible working pattern negotiable.)

Salary:  £18,904 per annum (£23,630 for full-time) + pension

Based in Birmingham (location can be flexible and negotiable).

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities Employment

About Us

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions. 

Our Welfare Officer(s) acts as a key point of contact, responsible for offering advice, guidance and signposting for any person within the Trust who has a concern about the welfare of customers on the Trust’s waterways.

The role holder will work with our existing Welfare Officer to develop and maintain a network of external organisations who will provide some or all of the local support necessary to resolve particular cases; monitoring and dealing with 170+ welfare referrals per year. 

The Welfare Officer will be an expert resource within the Trust and provides assistance in the development of guidance to help cross-functional teams support boaters in need and reducing the number of vulnerable boaters entering lengthy and costly enforcement action. 

Location & coverage

Our Welfare Officer will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required for team working a collaborative meetings.   

Relavant hubs include: Leeds, Liverpool, Burnley, Newark, Birmingham, Milton Keynes, Gloucester or London. 

The regularity & flexibility of travel will be discussed further at interview stage. 

See our network via our apply portal. 

DBS

The post involves regular unsupervised contact with adults at risk which may include providing support and signposting in relation to personal matters such as mental and physical health and finances and regularly making safeguarding referrals to local authorities. The postholder is regularly in one to one situations with adults at risk often on a one to one basis.

As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.

This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment.

A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis.

About the role

Key Accoutabilities: 

• Provide one to one, unsupervised support and signposting to vulnerable boaters and adults at risk.
• Undertake home visits with customers some of which maybe vulnerable boaters, adults at risk and children.
• Ensure personal details are inputted and maintained into Trust systems including risk register, safeguarding register and appropriate CRM systems.
• Be an advocate for adults at risk / vulnerable boaters where necessary eg: attending boat evictions, boat removals etc.
• Work with LSOs to agree equality adjustments and draft support plans, action plans for adults at risk / vulnerable boaters.
• Provide expert advice for staff, volunteers, customers and stakeholders on matters involving vulnerable boaters, suggesting appropriate courses of action to ensure support networks are offered.
• Be the point of contact in enforcement cases where the boat owner/occupier is discovered to have welfare needs or has entered into the enforcement process as a result of a vulnerability. Engaging the relevant support agencies as appropriate.
• Review current enforcement cases where the boat is the occupier’s home, and if so support the customer and Trust employees to establish the appropriate welfare assistance. With specific input into enforcement cases of boat removals.
• Develop a database of relevant organisations that can provide welfare assistance to boat dwellers. Support waterway and enforcement staff in maintaining and developing contact details for local support agencies and help them to engage in joint working opportunities through multi agency support networks.
• Work with the Designated safeguarding Officer to agree startegies for external referral of vulnerable adult cases to statutory safeguarding agencies such as the police/social services etc.
• Review working practice with Workplace Matters and develop best practise strategies so that the waterway chaplaincy can maximise the support they can offer our customers.
• Help establish and support the Trusts policies on vulnerable boaters and assist in compliance with relevant legislation, for example the Equality Act and the Trust’s approach to safeguarding Vulnerable Adults; member of Trust’s Safegaurding Board.
• Keep up to date with Equality and Diversity legislation, monitor any changes to future welfare provisions and benefit guidance
• Develop recording plans and a reporting process ensuring confidentiality is maintained throughout.
• Displaying the Trust values and behaviours at all times
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values. 

Safety responsibilities

• To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times. 

Knowledge, Experience & Skills: 

• Demonstrable experience as a welfare advisor (paid or voluntary work basis).
• Knowledge of welfare rights and the relevant legislation including equality issues and related policy & procedures.
• Knowledge of core legislation and government guidance for the Safeguarding and Protection and Vulnerable Adults and Child Protection policies.
• Basic knowledge of welfare roles and responsibilities of local statutory agencies (local authorities, police and health agencies).
• Good understanding of welfare support available through charities and other third sector agencies. Recent experience of offering benefit and housing advice and information plus money advice, with a thorough knowledge of the benefits system.
• Experience in dealing with issues associated with the transient lifestyle.
• Excellent verbal and written communication and networking skills.
• Able to communicate effectively both internally and externally to a wide variety of customer.
• Ability to show leadership and good team working skills.
• High level of customer service skills, ability to deal with complex and challenging issues and a variety of customers in difficult circumstances.
• Good understanding of fairness, equality and inclusion policy and practice.
• Ability to work under pressure.

Ability to travel – driving is integral to the role.

To Apply:click on the "Apply for this job" button and follow the process - complete the application form, upload current CV and supporting statement.

If you have any questions about the role please contact our recruitment team. 

We are currently conducting our interview processes virtually as we continue to respect and follow necessary social distancing guidance to protect our team and our candidates. You may be invited to a face to face further stage interview which will always be conducted following strict social distancing guidelines. 

What We Offer

In addition to your annual base salary of £27,381, we also offer Car Cash Allowance (£390 per month), a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits.  We are also open to flexible working arrangements.

Further details can be found via the Apply Portal. 

£32,061 inclusive of allowances

We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. 

Find out more about the work we do on our website.