Community link worker jobs in Belfast
This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.
This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.
Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.
Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.
You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.
You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.
This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.
This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.
You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.
What you'll be doing:
Digital leadership and strategy
- Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
- Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
- Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
- Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
- Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
- Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
- Contribute to organisational planning, reporting and income generation linked to digital innovation.
Website, content and digital product development
- Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
- Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
- Work with internal colleagues to improve our workshop booking system.
- Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
- Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
- Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
- Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
- Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
- Embed meaningful participation and co-production with kinship carers in digital service and content development.
- Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
- Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
- Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.
Type of person we’re looking for:
We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.
You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.
You are likely to:
- Have led live digital services or products that people rely on, not just content.
- Be comfortable balancing innovation with delivery, and experimentation with governance.
- Think in terms of end-to-end service journeys, not just platforms or pages.
- Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
- Value co-production, accessibility and inclusive design as core to good digital practice.
- Bring clarity, calm and consistency to teams working in complex environments.
- Be confident working across disciplines such as digital, services and delivery without needing to own everything.
- Care deeply about doing digital work ethically, safely and well.
- Show commitment to personal development and learning.
How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.
Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026.
- What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
- Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
- Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
- This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)
What we offer you:
-
Flexible working - we understand how important it is to balance family and work life.
-
30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).
-
Employee Assistance Programme (24/7 confidential advice line and counselling).
-
Charity Worker Discounts.
Registered Charity
21 - 50
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Thank you!
In this role, you will work with the campaigns team and key partners to develop and execute powerful digital campaign and communication strategies for a new campaign on the energy system in Scotland. You will support a diverse network of organisations, constituencies and communities who are working towards shared goals. You will also help to create stories that platform the experience of communities and workers and elevate the urgency of building the energy system for the future.
Working closely with the Campaign and Movement Building Team on campaign direction and strategy, you will help us to define how we can best create maximum, sustainable impact.
This is an exciting opportunity to take a key role in driving a new campaign that pushes the Scottish Government to help create an energy system for Scotland that works for workers, communities, the Scottish public and the planet. You’ll be working with a team including external partners to convey a simple, powerful, united vision for the future of Scotland’s energy system that cuts through the noise and presents a more democratic energy system that brings tangible benefit to people’s lives, helping to support a network of unions, impacted communities and workers, climate groups and community groups powerful enough to hold the Scottish government to account, and creating public pressure on Scotland's politicians to take positive action on the future of Scotland’s energy system.
The client requests no contact from agencies or media sales.
Thank you!
In this role, you will work with the Communications Team and partners to help secure regular and high-profile media coverage that supports campaigning efforts in Scotland, with a strong focus on a new energy campaign. This is an exciting opportunity to take a key role in driving a new campaign that pushes the Scottish Government to help create an energy system for Scotland that works for workers, communities, the Scottish public and the planet. You’ll be working with a team including external partners to convey a simple, powerful, united vision for the future of Scotland’s energy system that cuts through the noise and presents a more democratic energy system that brings tangible benefit to people’s lives, helping to support a network of unions, impacted communities and workers, climate groups and community groups powerful enough to hold the Scottish government to account, and creating public pressure on Scotland's politicians to take positive action on the future of Scotland’s energy system.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Accelerate building decarbonisation, support Paris goals & resilient buildings
- Strategic communications leader for new global hub shifting climate narratives
- Europe/UK-based, remote; built environment/climate expertise ideal
The Organisation
The Global Strategic Communications Council (GSCC), hosted by Meliore Foundation and funded by philanthropy, is a network of communications professionals in the fields of climate, energy, and nature. A collaborative network in over 20 countries, across 6 continents, GSCC covers themes including climate science and impacts, food and nature, finance and economics, energy, transport, industry, and multilateral climate processes.
With a focus on media debate and public discourse at the global level, and in major economies across Asia, Europe, Africa, Australia, and the Americas, GSCC supports partners in a variety of sectors and geographies via unbranded strategic communications strategies to support the goals encapsulated by the Paris Agreement.
Decarbonising the built environment is among the most urgent and under-communicated climate imperatives but is often framed as costly, bureaucratic, or politically challenging. To address this, GSCC is establishing a dedicated Built Environment Strategic Communications Hub, within the broader GSCC network. The hub will bring together strategic communications expertise and campaign delivery to support the transition to near-zero and resilient buildings.
Benefits & Culture
- Build and manage a new team of international climate communications professionals across Europe and Asia.
- Huge growth potential. Collaborates with the global climate network and ecosystem partners.
- Competitive remuneration, generous holidays.
- Full time 24-month fixed-term contract with possible renewal subject to performance and funding.
- Global, remote, ideally in Europe, work/visa sponsorships and relocations are not provided.
The Role
Reporting to GSCC’s global Network Director, this role provides vision, leadership and direction to a new global initiative dedicated to accelerating the decarbonisation of buildings. While the initial focus is Europe and India, the role is explicitly designed to scale into a truly global function, requiring a leader with a strong international outlook and experience. The Hub's initial strategy will focus on key countries including United Kingdom, Germany, Poland, France, Spain, and India, working in close collaboration with partners to create public demand, political will, and market momentum for action.
Your purpose is to establish the Hub as the leading strategic communications resource on the built environment, translating technical building decarbonisation agendas into compelling stories that resonate with the public, policymakers, and markets. You will:
- Shape and implement the overall vision and strategy of the Hub.
- Build, manage, and develop a high-performing, cross-cultural team of up to 7 communications professionals in the initial phase, fostering strong collaboration across countries, disciplines, and political contexts.
- Identify policy issues to shift via strategic interventions for maximum impact.
- Oversee effective national campaigns, ensuring they are achievable and evidence-based.
- Manage the budget, financial reporting, and stakeholder relationships.
Skills Required
You have significant expertise in impactful, strategic communications/campaigns, which includes team leadership experience. Ideally you have demonstrated expertise in climate change, the built environment/housing, or energy transition, in collaboration with civil society organisations, policymakers, business associations, and media.
The role requires a proven ability to build trust, alignment, and performance across culturally diverse teams and partners, operating across multiple political, institutional, and media contexts.
The strategic communications campaigns you have designed and delivered have influenced public or political debate at national or international level and you have strong geopolitical knowledge and networks in at least one of GSCC’s key UK/Europe locations. You also bring:
- Leadership of campaigns, media, and digital teams across European geographies, with experience collaborating across global markets.
- Strong geopolitical nous and political strategy expertise to influence change.
- Budget management (€1M min), compliance, and reporting experience.
- Ability to operate successfully — and lead others effectively — in complex, dynamic, political, and cross-cultural contexts.
- Excellent English communication skills: a European language is a plus.
If you are a skilled strategic communications leader in Europe, with the decarbonisation expertise to drive the visibility, ambition, and action needed to place buildings at the centre of the climate transition, then please apply by submitting a CV and cover letter, responding to the skills and experience required, quoting # 1408448.
Alternatively, request a full information package call Lois Freeke in Melbourne on +61 (0) 3 8080 8978 for a confidential discussion.
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.
