Community management jobs

Business Manager

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in North Walsham.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

Responsibilities:

• Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
• Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
• Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
• Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
• Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
• Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
• Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
• Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
• Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
• Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

Skills/Experience:

• Willing and able to take a lead in maintaining the Christian ethos of the home;
• Management experience in a business setting;
• Comfortable with writing business communications to staff and residents as well as authorities etc;
• Ability to communicate effectively at all levels whilst maintaining confidentiality;
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
• Able to work under pressure and provide calmness in all situations;
• IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns. 

Benefits:

• £45,000 to £50,000 per annum
• Relocation support (to be discussed)
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

 Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

Closing date: 29 July 2026, 11:59pm
Interview dates: 3–5 August 2026

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, the impact reaches far beyond their medical treatment. At Young Lives vs Cancer, we help children, young people and families navigate the emotional and practical challenges cancer brings, ensuring they get the support they need when it matters most.

We're looking for a Community Engagement Practitioner to join our Research, Learning and Systems Change team.
Working as part of the North Star Cancer Collective, you'll help shape a new project focused on improving psychosocial support for young adults from the Global Majority affected by cancer and their loved ones. You'll build trusted relationships with communities, facilitate engagement and co-design activities, and help ensure lived experience drives meaningful change in cancer care.

We're looking for someone who is passionate about equity, community-led change and meaningful participation. You'll be a skilled relationship builder, confident communicator and collaborative partner, comfortable working across communities, charities and healthcare settings. We particularly welcome applications from candidates with lived experience of cancer and individuals from the Global Majority.

Key responsibilities

• Build and maintain relationships with Global Majority communities and partner organisations.
• Recruit and support young people and families to participate in engagement activities.
• Deliver workshops, listening events and co-design sessions.
• Gather insights and feedback to influence services and decision-making.
• Work with NHS, charity and community partners to improve culturally responsive support.
• Share learning, champion inclusion and contribute to project evaluation.

What we're looking for

• Strong communication and relationship-building skills.
• Empathy and cultural sensitivity.
• Experience engaging communities and supporting participation or co-production.
• Good organisational skills and ability to manage competing priorities.
• Confidence gathering, analysing and communicating insights.
• A flexible, reflective approach with a willingness to test and learn.

Why join us?
As part of Team Young Lives, you'll benefit from:

• Flexible working
• Four Wellbeing, Thinking & Growth Days each year
• Generous annual leave
• Enhanced family leave and pension
• Employee savings scheme

Ely Foodbank is seeking a Foodbank Operations Manager to play a key role in the day to day leadership and development of our services across East Cambridgeshire and Fenland. This is a varied and rewarding role where no two days are the same. You will work closely with volunteers, referral partners, community organisations, and the wider team to ensure people facing hardship receive a welcoming, professional, and effective service.

As a growing organisation, we are looking for someone who combines excellent organisational skills with a practical and solutions focused approach. You will be comfortable managing multiple priorities, building productive partnerships, supporting volunteers, and using systems and technology to improve the way we work. Whether your experience comes from the charity sector, public services, community organisations, or another operational environment, we are looking for someone who can bring energy, initiative, and strong operational leadership to the role.

This is an opportunity to make a genuine difference in your local community while helping shape and strengthen an organisation that supports thousands of people each year.

Are you someone who can bring calm to chaos, creativity to crisis, and leadership to a team supporting people at their most vulnerable? 

We are launching an exciting new service which will aid in de-escalating individuals in a state of crisis which is excaberated or influenced by gambling related behaviours, and we are looking for a Project Coordinator to help shape the service from the ground up. 

This is your chance to lead a small, passionate team of support workers and volunteers to build innovative peer‑led spaces, and support individuals navigating the complex intersection of gambling, mental health, and crisis. If you thrive in fast‑paced environments, love community‑driven work, and want to make a real difference, this role is for you.

What You’ll Lead & Create:

• Empower a diverse team of support workers and volunteers

• Working and collaborating with senior managers and stakeholders, including commissioners

• De‑escalate mental health crises with confidence, compassion, and creativity

• Hold your own caseload, offering bespoke 1:1 support around gambling, mental health, finances, housing and more

• Co‑produce psychoeducation workshops that explore root causes of gambling behaviours

• Build safe, meaningful peer‑led spaces for loved ones and affected others

• Drive outreach across Hounslow, connecting communities to support

• Collaborate with NHS, Public Health and internal teams to create an integrated, holistic service

• Lead safeguarding with confidence, ensuring every interaction is safe, ethical and well‑documented

What we're looking for

You’re autonomous, creative, and calm under pressure. You’ve worked in mental health and addiction settings, you understand safeguarding, and you’re ready to lead. You bring empathy, flexibility, and a non‑judgemental approach to every conversation.

• Minimum of 1 year working in mental health services

• Minimum of 1 year working with those impacted by addiction

• Minimum of 1 year of line management

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

Benefits of working with us

• Contributory pension — A solid pension that supports your future while you support others

• Generous annual leave — 25 days plus bank holidays, rising each year up to 30 days

• Mind Mental Health Day — a day off for your birthday  

• Perkbox wellness hub — Rewards, discounts and wellbeing tools to keep you feeling your best

• Cycle to Work — Save money, stay active and make your commute greener

• Flexible working — Balance life and work with supportive flexibility

• Employee Assistance Programme — Free counselling and confidential support whenever you need it

• Paid medical appointment time — Take care of your health without losing pay

• Training & development — Grow your skills with ongoing learning and professional support

• Mind Federated Network resources — Access shared training, expertise and tools from the wider Mind community

Please find a full JD and Person Specification attached to the ad. 

The Individual Giving Lead (Acquisition) sits within the Individual & Legacy Giving team. This role focuses on raising funds through prize- and cause-led individual giving activity and legacy giving. The Individual Giving Lead (Acquisition) leads the strategy and execution of (prize-led) donor acquisition campaigns, and develops compelling propositions to recruit and retain players supporting Guy’s & St Thomas’ Charity by engaging with our prize-led fundraising products. This role manages multi-channel direct marketing activity (online and offline), optimises performance through rigorous analysis and testing, and ensures campaigns are compliant, data-driven and financially robust. 

Key Responsibilities

Strategy & campaign leadership: 

• Develop and deliver the prize-led acquisition campaigns with income and player acquisition targets. 
• Identify growth opportunities within prize-led fundraising models. 
• Manage campaign lifecycles from concept to evaluation.

 Campaign management & delivery: 

• Create detailed project plans, briefs, schedules and budgets. 
• Manage campaign timelines to ensure delivery on time and to income targets. 
• Work across channels including direct mail, digital, paid social, DRTV (where relevant), email and telemarketing. 
• Ensure all communications are on brand, accessible, and aligned with organisational values. 

Financial management & reporting:

• Manage campaign budgets and expenditure. • Monitor income and expenditure performance; provide reforecasts where required. 
• Process POs and invoices in a timely and accurate manner. 
• Produce performance reports analysing KPIs including response rate, CPA, retention and average gift. 
• Make proactive, evidence-based recommendations to optimise performance.

Supplier & agency management: 

• Lead relationships with media agencies, External Lottery Manager, gaming suppliers, Professional Fundraising Organisations (PFOs), print and production partners. 
• Negotiate contracts and ensure compliance requirements are met. 
• Monitor supplier performance and conduct regular reviews. 
• Support audit processes where required. 

Data, insight & compliance: 

• Work closely with the Data team to ensure effective segmentation, targeting and testing. 
• Use data intelligently to improve activity performance. 
• Ensure all activity complies with: o
  • Fundraising Regulator Code of Fundraising Practice o GDPR and UK Data Protection legislation 
  • Safeguarding principles o Gambling Commission regulations (where applicable to prize-led fundraising) 

Collaboration & leadership:

• Partner with Supporter Experience, Experience & Engagement, Finance, Procurement and Data teams. 
• Act as a champion for innovation within acquisition fundraising. 
• Contribute to a collaborative, inclusive and high-performing team culture. 
• Represent Individual Giving professionally across internal stakeholder groups. 
• Work in a hot desk environment, at least two days per week of meaningful time in the Foundation’s office, plus time within a hospital or other sites as required. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, Knowledge and Expertise

Skills, abilities, and attributes: 

• Strong project management skills with the ability to manage multiple campaigns simultaneously.
• Excellent written and verbal communication skills. • Confident briefing and influencing internal stakeholders. 
• Strong analytical skills with the ability to interpret data and apply insight. 
• Proficiency in CRM databases, digital platforms and financial systems. 
• Commercially astute and results-driven. 
• Highly organised with strong attention to detail.
• Proactive and solutions-focused. 
• Adaptable in a fast-paced, growth-oriented environment. 
• Strong relationship builder with influencing capability.
• Committed to diversity, equity and inclusion.
• Strong campaign analysis and reporting capability.
• Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity, and building on people’s different skills and talents to enhance the quality of their own and others’ work. 

Knowledge, experience, and qualifications: 

• Significant experience of delivering online and offline acquisition campaigns within Individual Giving. 
• Strong track record of meeting or exceeding income targets. 
• Experience managing multi-channel direct marketing campaigns (online and offline). 
• Budget management and financial forecasting experience.
• Experience managing agencies and external suppliers. 
• Understanding of relevant Fundraising Regulator codes, GDPR regulations, safeguarding principles, and ability to independently apply them to own campaigns and projects. 
• Deep understanding of direct marketing acquisition principles and KPIs. 
• Knowledge of GDPR, Data Protection Act 2018 and Fundraising Regulator requirements. 
• Understanding of compliance requirements related to prize-led fundraising. 

Benefits

• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Location: Cambridge, onsite in office
Contract: Permanent
Hours: Full-time, 35 hours per week, with flexibility for out-of-hours events
Salary: Circa £65,000 per annum

Prospectus is delighted to be partnering with a leading science and research organisation to recruit Corporate Social Responsibility Manager, focusing on Social Impact and Community Engagement.

This is a rare opportunity to take on a pivotal, high-impact role shaping the community fabric of a major development from the ground up. Working on site in Cambridgeshire, you will have the platform to translate strategy into tangible outcomes particularly in employability, access to opportunity and community engagement. You’ll play a central role in ensuring local people benefit directly from the organisation’s growth, building partnerships, creating pathways into work, and establishing initiatives that have lasting social and economic value.

The role combines strategic leadership with hands on delivery. You will develop and lead a practical social impact and employability strategy, while taking ownership of initiatives currently delivered across multiple functions. Working closely with planning, development and communications colleagues, you will help shape and deliver against complex funding arrangement, engage with local authorities and key stakeholders, and act as a visible ambassador for the campus. From attending council meetings to developing programmes and partnerships, this is a role that requires both credibility at senior level and the ability to make things happen on the ground.

The successful candidate will bring experience of delivering community impact and socio-economic initiatives in complex, multi-stakeholder environments, alongside the confidence to operate at both strategic and operational levels. You will be a strong relationship builder, comfortable navigating ambiguity and influence, and motivated by the opportunity to create meaningful community impact. Backgrounds may vary, from development, local authority, consultancy or the social impact sector.  You will however share a practical, delivery-focused mindset and the ability to bring clarity, energy and momentum to a broad and evolving brief.

To be considered for this role, please apply with your CV and a cover letter, detailing your achievements within the space of social impact and community engagement with local not for profit organisations.

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and we welcome applications from all sections of the community. We invest in your journey as a candidate and are here to support you throughout the process.

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Join the Commonwealth Foundation at an exciting moment as we launch our new 2026–2031 Strategy with a renewed focus on the value of both our Advocacy and Creative approaches.

We are seeking an experienced, strategic and collaborative leader to provide direction and oversight for our Advocacy and Creative Programme, including the Commonwealth People’s Forum, our flagship event at the Commonwealth Heads of Government Meeting, the Commonwealth Short Story Prize, and other high-profile initiatives that bring together civil society, policymakers, creative practitioners and other stakeholders from across the Commonwealth.

This is an opportunity to shape one of the Foundation’s flagship programmes, working at the intersection of advocacy and creativity to influence Commonwealth decision-making processes and amplify civil society voices.

As Senior Manager, Advocacy and Creative Programme, you will provide strategic direction, manage a high-performing team, cultivate influential partnerships, and deliver impactful advocacy, engagement and creative initiatives. Working with civil society partners, storytellers, artists and policymakers, you will design and oversee programmes that foster dialogue and strengthen civic participation.

This is an exciting opportunity for a leader who thrives in an international environment, enjoys navigating complexity, and is passionate about amplifying diverse voices and perspectives.

We are looking for someone who: 

• Has substantial experience leading complex programmes and partnerships in an international, intergovernmental, civil society or not-for-profit context
• Combines strategic leadership with a hands-on approach to delivery, translating vision into tangible outcomes
• Has proven experience building relationships and influencing senior stakeholders across diverse cultural and political environments
• Brings strong people leadership skills and thrives in complex, fast-moving settings where adaptability, sound judgement and collaboration are essential

Working with us

We aim to create an environment where everyone can contribute at their best. Our hybrid working model combines the benefits of both office-based and remote working inclusively and flexibly.

Staff are expected to work from the office for at least five days per fortnight, including Wednesdays as an all-staff day. This role is offered on a permanent full-time basis; however, flexible working arrangements can be discussed as part of the recruitment process.

Our offer to you

We offer a competitive benefits package designed to support staff wellbeing, work–life balance and longer-term financial security. This includes:

• 30 days of annual leave, alongside public holidays and privilege days
• Hybrid and flexible working arrangements
• Private medical and dental insurance
• Life Assurance
• Enhanced sick pay
• Enhanced family leave and pay
• Learning and development opportunities
• A supportive and inclusive working environment

How to apply

To apply, please submit your CV and a supporting statement demonstrating, with relevant examples, how your skills, knowledge and experience meet the requirements set out in the person specification. 

Please note that we are unable to consider incomplete applications.

Shortlisted candidates will be contacted within two weeks of the closing date and invited to a first-stage online interview.

Full details of the Job Description, Applicant Information Pack, and Behavioural Competencies Framework can be downloaded using the links below.

To apply, please visit our website and follow the application link provided.

Eligibility

To be considered for this role, candidates must have the right to work in the UK. You will be asked to confirm your right to work as part of the application process.

Selection Process

First Interview dates: w/c: 10 August

Applicants who are successful at this stage will be invited for a second interview.

Second interview dates: TBC

Equity, Diversity and Inclusion

The Commonwealth Foundation values diversity of thought, background, identity and experience, recognising that inclusive teams strengthen organisational effectiveness and impact.

We are committed to creating an inclusive working environment where differences are respected, contributions are valued, and everyone is supported to thrive. We particularly encourage applications from individuals from historically marginalised and underrepresented groups.

If you require reasonable adjustments at any stage of the recruitment process, please contact our Recruitment team. Contact details are available on our website. We will work with you to provide appropriate support.

Senior Head of Operations

CONTRACT: Permanent, Full Time (35 hours per week)

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

DIRECTORATE: Corporate Services

LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ)

REPORTS TO: Chief Executive Officer

DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT

SALARY: £48,000 to £52,000 per annum

ABOUT RLSS UK

The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have ‘Communities free from drowning’ and our strategic framework 2025-2030 details our goals over this period.

ROLE AND RESPONSIBILITIES

The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate.

Our current Regulatory bodies are:

• The Office of Qualifications and Examinations Regulation, Ofqual in England.
• The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland.
• Qualifications Wales, QW in Wales.
   

Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation’s systems and culture needed to support high-quality delivery across a growing water safety education charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation’s purpose ‘To prevent drowning, so everyone can enjoy water safely’.

KEY RESPONSIBILITIES
Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions
• Develop and improve internal systems, processes, and operational procedures
• Support organisational planning and delivery
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture
• Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary
• Build effective relations across departments to support organisational excellence
• Always demonstrate and uphold the Society’s values and behavioural standards.
   

People & HR Management

• Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce
• Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement
• Lead on the development and presentation of recommendations for annual pay and benefits review
• Support recruitment, onboarding, and staff development processes
• Help foster a positive, inclusive, and high-performing workplace culture
• Support managers with operational people-management matters
   

Compliance

• Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies
• Ensure compliance with RLSS UK regulators
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts, and compliance frameworks are in place
• Lead on operational health and safety systems and organisational compliance
   

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems
   

Programme & Delivery Support

• Support operational coordination across RLSS UK programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships
   

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the Line Manager
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality

 This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills, and/or Aptitudes

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT
• Demonstrable experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• High level of integrity and dependability
• Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace
• Proficient in Microsoft Office and organisational software systems
  
   

Desirable Relevant Experience, Skills, and/or Aptitudes

• Experience working within the charity sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health and safety systems
   

We are looking for someone who:

• Is highly organised, proactive, and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has a positive, can-do attitude and demonstrates RLSS UK values
• Has strong emotional intelligence and leadership skills

YOUR APPLICATION
Please send your CV and a Cover Letter outlining your suitability for the post

Closing Date – 11.59pm, Thursday 23 July 2026

Interview Date – Thursday 30 July 2026 at our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

National – home/hybrid with travel to local authority areas as required

Ref: MMA-261

Are you an experienced programme or partnerships professional with a talent for building relationships, making sense of complex information and turning insight into action? Do you have the skills to engage senior stakeholders, work collaboratively across systems and help shape a new national programme from the ground up?

If so, St Giles Trust is looking for a Programme Mobilisation Manager to lead the mobilisation of our national lived experience support programme as part of the Changing Futures initiative.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About the Programme

Changing Futures is a national, cross-government programme that supports local authority partnerships to improve outcomes for people experiencing multiple disadvantage, including homelessness, substance misuse, poor mental health, domestic abuse and contact with the criminal justice system.

St Giles Trust has been commissioned to deliver a national lived experience support offer, working alongside the Ministry of Housing, Communities and Local Government (MHCLG) and other national partners to strengthen local delivery, embed lived experience and support long-term systems change.

About this key role
This is an exciting opportunity to shape the early development of a national programme. During this three-month mobilisation phase, you will build strong relationships with local partnerships, people with lived experience and national stakeholders, gathering insight to understand local priorities and ensure our support offer is responsive, practical and grounded in real experience.

You will lead engagement and listening activities across local areas, identify opportunities for collaboration, translate learning into clear delivery plans and help establish a credible and influential national presence for the programme.

What we are looking for

• Proven experience leading programme mobilisation, implementation or service development within complex partnership environments.
• Experience working across systems supporting people experiencing multiple disadvantage, social exclusion or related fields.
• A track record of building effective relationships with local authorities, statutory agencies, voluntary sector organisations and people with lived experience.
• Strong analytical skills, with the ability to interpret complex information and translate insight into practical action.
• Excellent communication, facilitation and influencing skills, with confidence engaging a wide range of stakeholders.
• The ability to work strategically while maintaining a practical, delivery-focused approach in a fast-paced environment.

Please note this role requires a Basic DBS check.  

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Are you an experienced and compassionate leader with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and motivated Project Coordinator, working 28 hours per week, to lead the delivery of Project Unity across England. Project Unity provides high-quality, rights-based advocacy and intensive support to care-experienced young mothers who are pregnant or have recently given birth, helping to empower young mothers, strengthen outcomes and prevent children from entering care.

About Project Unity England

Project Unity England improves outcomes for care-experienced young mothers and their children through collaborative, multi-agency working, delivered through cluster-based areas bringing together local stakeholders for coordinated, community-focused support. Cluster one is based around London and cluster two around Yorkshire, with a third cluster area to be identified in year three. Travel between cluster areas is expected, particularly from year two onwards.

As Project Coordinator, you will support delivery and development of Project Unity within your assigned cluster areas, working closely with partners and internal teams. Key responsibilities include:

• Coordinating project activities and line managing senior practitioners
• Supporting planning, implementation and monitoring of local initiatives
• Facilitating communication between partners and stakeholders
• Organising professional meetings, workshops and events
• Tracking progress and sharing best practice across clusters

This role offers the chance to work across diverse cluster areas, influence at both local and Parliamentary level, and make a direct impact on services for care-experienced young mothers and their children.

About the role

You will provide day-to-day leadership of Project Unity, supporting a team of Project Workers and volunteers to deliver high-quality, advocacy-led, trauma-informed support that empowers young mothers to understand their rights and have their voices heard.

Working with local authorities, health partners, safeguarding networks and community organisations, you will build relationships and referral pathways, monitor outcomes, and identify opportunities to strengthen and grow the service – leading meaningful work within a values-led organisation.

About you

You are passionate about supporting vulnerable young people and families, confident leading teams within a trauma-informed environment, and able to balance operational oversight with a person-centred approach.

You will have experience working with vulnerable young people or families in a social care, advocacy or support setting, alongside experience managing or supervising staff and/or volunteers, plus a strong understanding of safeguarding frameworks and relevant legislation. Excellent communication and organisational skills are essential, with the ability to manage competing priorities and make sound professional decisions, demonstrating NYAS’s values of Collaboration, Accountability, Respect and Empowerment.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Experience managing or supervising staff and/or volunteers
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

Do you believe every child deserves the chance to discover the joy of reading? Are you passionate about books and the power they have to unlock confidence, imagination and opportunity? If so, we'd love you to join our team.

As a Reading Project Leader, you'll play a vital role in helping us bring the magic of reading into the homes of children in London living with little or no access to books and reading.

You'll coordinate three weekly reading projects across London (two in Lambeth and one in Kensington & Chelsea), leading and supporting up to ten volunteers at each session. Based within the local community, you'll ensure each project runs smoothly, creating a welcoming, organised and enjoyable experience for the children and families we work with.

This is a hands-on role at the heart of our work. As well as leading volunteers, you'll visit families yourself to read with children, so you'll be comfortable carrying books and equipment, and using stairs. Administrative work can be completed from home or the office.

We're looking for someone who is organised, energetic and approachable, with excellent interpersonal skills and a genuine enthusiasm for working with people. You'll build trusted relationships with volunteers, children and families, becoming a familiar and encouraging presence in the community. You'll be confident, practical and able to adapt as situations arise, while always keeping our mission at the centre of everything you do.

This is a rewarding opportunity to see the direct impact of your work every week. By supporting families to enjoy reading together, you'll help give children the confidence, curiosity and love of learning that can change lives.

It starts with community - as the UK’s largest community funder, we will distribute over £4 billion by 2030 to projects that strengthen society and improve lives. We have an exciting opportunity for a Workforce Planning Business Partner to join our Organisation Development & Transformation team on 12-month fixed term contract.  

It’s an exciting time to join us at the Fund as we enter the second phase of our It starts with community strategy and look ahead as we develop our new Corporate Plan to 2030. To achieve this, we need to be a well-designed, agile and future ready organisation. 

This role is pivotal and will act as a bridge between strategy, insights and action.  Working closely with senior stakeholders across the organisation you will lead the design of our workforce planning approach.  You will ensure the organisation’s structure has the right people, skills and capacity to deliver its future ambitions.

This is a new role within the organisation; therefore, it is key that you can take the organisation on a cultural journey of embedding the workforce planning approach. You will also play a key role in our Business Planning process working collaboratively with colleagues and leaders across the organisation as we shape the organisation for the future.  

Key responsibilities include:

• Design and lead a workforce planning framework. 
• Identify future capability, capacity, and skills.
• Collaborate with People and Talent Business Partners to translate workforce planning into talent strategies.
• Support the development of career pathways and capability-building initiatives.
• Lead the utilisation of workforce data and analytics to inform planning, forecasting, and scenario modelling.
• Partner with senior leaders to embed workforce planning into annual business planning cycles.
• Act as a trusted expert, supporting leaders to understand workforce risks and opportunities.

You will have a depth and breadth of experience in workforce planning along with strong analytical and communication skills. As this role focuses on forward planning it is key that you can translate data and insight into meaningful and practical solutions. You will also need to apply an equity-based approach to ensure we continue to grow our diverse workforce.  However, it isn’t all about the data, you need to be confident and a credible expert who is able to engage and influence stakeholders on workforce planning and best practice.  

Interview details:

• Date: 17 and 18th August
• Format: Online
• Location: UK-wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

If you have any questions please email the recruitment team. 

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Proven experience in workforce planning, strategic HR, or organisational planning roles
• Deep expertise in strategic workforce planning framework aligned to organisational priorities 
• Strong understanding of talent management, organisational capability, and future skills planning
• Ability to apply Equity based approach to workforce planning to support a diverse workforce
• Strong analytical skills to translate complex data into clear, actionable insight aligned to strategic priorities
• Strong strategic thinker and confident communicator with ability to engage and influence senior stakeholders
• Collaborative, proactive, and solutions-focused
• Ability to build trust and confidence in a changing culture to embed workforce planning 

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)