Community manager volunteer roles in gants hill, greater london

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

The overall role of a Treasurer is to maintain an overview of the organisation’s financial affairs, ensuring its financial viability and that proper financial records and procedures are maintained. 

In addition to the general responsibilities of a trustee, duties of the Treasurer  include: 

• Overseeing, approving and presenting budgets, accounts and financial statements (including arranging for the accounts to be submitted to the accountant). 
• Being assured that the financial resources of the organisation meet its present and future needs.
• Ensuring that Mind in Kingston has appropriate reserves in line with its reserves policy.
• Ensuring that appropriate financial reports are presented to the board.
• Ensuring that appropriate accounting procedures and controls are in place.
• Liaising with any paid staff and volunteers about financial matters.
• Advising on the financial implications of Mind in Kingston’s strategic plans.
• Ensuring that the charity has an appropriate investment policy.
• Ensuring that there is no conflict between any investment held and the aims and objects of Mind in Kingston.
• Monitoring the organisation’s investment activity and ensuring it is consistent with the organisation’s policies and legal responsibilities.
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies, for example the Charity Commission and/or the Registrar of Companies.
• If external scrutiny of accounts is required, ensuring that the accounts are scrutinised in the manner required (independent examination or audit) and any recommendations are implemented.
• Keeping the board informed about its financial duties and responsibilities.
• Supporting other trustees in understanding the organisation’s financial position and decision making.
• Contributing to the fundraising strategy of the organisation and the ethical fundraising policy.
• Making a formal presentation of the accounts at the Annual General Meeting and drawing attention to important points in a coherent and easily understandable way.

Person specification

In addition to the person specification for the Treasurer should have the following qualities:

• Relevant financial management/accounting qualifications and/or experience.
• Some experience of charity finance, fundraising and pension schemes or willingness to learn.
• The skills to analyse proposals and examine their financial consequences.
• Being prepared to make unpopular recommendations to the board.
• A willingness to be available to staff for advice and enquiries on an ad hoc basis.

Ealing Foodbank is looking for Trustees. We would particularly welcome applications from those with experience in one (or more) of the following areas: fundraising and communication.

Who we are

Ealing Foodbank is a local charity, serving people in Ealing who need emergency food. We are open 8 times a week at 7 locations around Ealing. We give out around 1300 food parcels a month. We want to make sure people visiting the foodbank get the right help to resolve their crises where possible. We work together with Crosslight advice (debt and benefit advice) and Ealing Law Centre (housing and benefit advice) to achieve this.

Being a trustee

As a trustee you can use your skills to contribute towards supporting those in crisis in our local community.

As Trustee you will be expected to:

• Understand and support Ealing Foodbank’s work and aims
• Reflect our vision, values, strategy and policies
• Work closely with the rest of the board to formulate and review our strategic aims
• Ensure our policies and practices are in line with our aims
• Ensure Ealing Foodbank functions within the necessary legal and financial requirements
• Ensure resources are used effectively and efficiently
• Monitor and evaluate the performance of the organisation
• Make time to read necessary paperwork
• Attend board meetings
• To help promote the organisation to a wide audience of potential funders and beneficiaries and community stakeholders
• Use your skills, wisdom to benefit the board and organisation
• Fulfil other duties as required occasionally by the board

Skills, attributes and experience

• Knowledge of (can be gained) and commitment to the work of Ealing Foodbank.
• Willingness to actively participate in discussions concerning needs of the foodbank’s beneficiaries, staff, and the trustee board.
• Willingness to act in the best interest of the charity.
• Sound, independent judgement and ability to think creatively.
• Working effectively as a team member and demonstrating a willingness to learn and develop.

Time commitment

Trustee meetings are held 6 times a year, normally in the evening from 7pm at our office. Trustees are expected to undertake additional work for the charity between meetings, subject to their availability and skill set.

 Please note the Trustee role is voluntary and unremunerated, though reasonable expenses can be reimbursed.

Applications

Applicants must have a connection with Ealing borough.

Ealing Foodbank is an independent Christian charity affiliated with the Trussell network. The Christian faith underpins everything that Ealing Foodbank does and stands for as expressed in our Vision, Mission and Values statement. We therefore ask trustees to sign our statement of faith, which we will email to you.

Please click 'how to apply' for details on how to apply.

We're seeking a volunteer who can take up the challenge of being our first ever Volunteer Coordinator at URBAN YOUTH. A brand new youth work organisation in London.

Who Are We?

We're setting up a brand new youth work project in London called Urban Youth, that aims to create a positive community for young people that will offer a number of youth work activities and programmes that forge connections by getting young people together and away from their phones and social media to active take part in fun and engaginging interactive activities that create memories, boost confidence and resilence and teach key skills for life that young people can take with them into adulthood, helping to build their future.

Why We Are Doing This?

In a city grappling with the cost of living crisis, rising crime rates, and pervasive worry, it's easy to feel helpless. London is a city of dreams, but for many young people, it can also present unique challenges. Access to positive spaces, mentorship, and opportunities to develop crucial life skills can be limited. We saw a need for a fresh, vibrant approach to youth work – a place where young voices are heard, and potential is unleashed.

Can You Help Us Achieve This?

We need a volunteer with a passion for people and volunteering to join us as our first ever Volunteer Coordinator who is passionate about building strong teams and creating positive experiences for people, to lead from the front set up our volunteering programme from the ground up and recruit, induct and train our volunteers.

We know you're busy. We know you have choices. So, why dedicate your precious creative time to Urban Youth in this crucial role? Because this isn't just volunteering; it's an unparalleled opportunity to:

• Build the Backbone of Impact: You'll be instrumental in creating the systems and support structures that ensure our frontline youth workers and volunteers are recruited, trained, supported, and retained effectively. Your work directly enables their success, which directly impacts young lives.

• Shape a Thriving Culture: Help us develop policies and practices that foster a positive, inclusive, and highly motivated environment for every person who contributes to Urban Youth.

• Gain Hands-On Experience: Apply your HR/volunteer management knowledge or develop new skills in volunteer recruitment, onboarding, training, policy development, and retention strategies within a dynamic startup environment.

• Be a Strategic Partner: Work closely with our team to ensure we have the right people in the right places, all aligned with our mission to empower young Londoners.

• Experience Unrivalled Satisfaction: Feel the profound satisfaction of knowing your behind-the-scenes expertise directly contributes to the laughter, breakthroughs, and blossoming confidence of young people across London.

• Join a Dynamic Community: Become part of a passionate, supportive, and fun-loving team of like-minded individuals. Forge new friendships and find your own sense of belonging.

We Need You!

If you have a keen eye for detail, experience in HR or volunteer management or a key understanding of setting up a volunteer programme, and the ability to translate a vibrant mission into compelling culture of team spirit with lots of enthusiasm, a willingness to get hands-on, and a desire to help a new charity get set up by creating a pool of talented volunteers ready to shape and change young people lives, then we would really love to have you join us in this exciting adventure.

Ready to Ignite Young People's Future by Empowering our People?

This is your chance to be part of something extraordinary. To turn worry into hope, isolation into connection, and potential into reality,by ensuring Urban Youth has the incredible team it needs to thrive and shine.

Don't just watch Young People's future unfold. Help build the team that builds it!

URBAN YOUTH

Forging Connections | Creating Memories | Building Futures 

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

We are seeking an enthusiastic volunteer to assist our Client Service Administrator on Reception in hosting our busy reception area and friendly waiting room. In this role, you will use your excellent interpersonal skills to welcome clients and visiting professionals and other volunteers to the Helen Bamber Foundation, making them feel comfortable, attending to any immediate needs they may have, assisting them with their queries and notifying clinicians and other staff of their arrival.

You will be at the heart of an exciting, team of experts working as a representative of the Helen Bamber Foundation and the first point of contact for our diverse range of clients and visitors.  You will be a self-motivating team player, organised, efficient and have a compassionate mind-set. 

Main tasks and activities

• Greeting clients and ensuring that clients are having their immediate needs met;
• Ensuring the reception is well-presented;
• Answering the phone and responding to a wide range of enquiries;
• Maintaining the shared Outlook calendar and co-ordinating room allocations;
• Ensuring the smooth running of the day-to-day activities;
• General office administration including: ordering of office supplies, entering data, filing and organising office supplies storage etc;
• Reception cover when needed.
• Handling reimbursement of expenses for clients and fellow volunteers

Skills and experience needed

• Excellent interpersonal and communication skills with a high standard of written and spoken English;
• Excellent telephone manner; Empathetic and understanding.
• Computer literate with experience of Microsoft packages;
• High attention to detail and accuracy;
• Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
• Ability to deal sensitively and in a warm, friendly and appropriate manner with clients who have specific needs;
• Ability to multi-task and prioritise tasks within a time-pressured environment;
• A high level of discretion and confidentiality given the sensitivity of the information and nature of the work;
• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation.

What you will get out of the role:

• A better understanding of asylum seeker and refugee processes in the UK;
• Stronger administrative skills;
• An ability to multi-task between competing priorities;
• Experience of working with a multi-disciplinary team in a Human Rights charity;
• Ability to process large amounts of data and prioritise or categorise it;
• Ability to manage multiple busy calendars at the same time.

The International Council of Museums in the United Kingdom (ICOM UK) is seeking a new trustee with strong financial acumen and a passion for the museums and heritage sector and working internationally to be the Finance Lead on our Board. This is a strategic finance role to support the Strategic Director and advise the Board of Trustees in respect of the conduct of the charity’s financial affairs.  

The role requires experience and skills in financial planning and management, preferably in a charity and/or company, along with the ability to understand and communicate the impact of decisions on the organisation’s finances. 

We welcome applications from professionals with the skills, knowledge and lived experience that will strengthen and diversify our Board. 

 For further details on the roles and ICOM UK, you can view our Finance Lead Trustee Recruitment  Pack. 

Ready to make a difference to the lives of young people in Croydon?

For over 180 years, Reedham Children’s Trust has provided support to the most vulnerable children and young people in Croydon. We believe every child deserves a healthy, happy, and fulfilling life, and we know that when the right support is offered, family problems and disadvantage need not continue through generations.

Reedham Children’s Trust funds local projects and innovative programmes to tackle the barriers and challenges that too many children and young people in Croydon face daily - which is why we are exploring a merger with Croydon Voluntary Action to create a dynamic new entity that will ensure Reedham’s legacy can continue through new strands and activity.

Our Trustees already play an important role in helping our charity fulfil its ambitions and aspirations by supporting the strategy, providing robust governance and being ambassadors for our work. But as we enter the delivery phase of redefining the charity’s future, we are particularly keen to strengthen our board with fresh Trustees who are aspirational and strategic leaders, from a range of professional and personal backgrounds.

What are we looking for in a new Trustee?

1) We want our Trustees to reflect and understand the communities we serve. Lived experience of the challenges our beneficiaries face is welcomed, as are Trustees who live/work in and around Croydon.

2) We value enthusiasm and commitment as much as experience and professional knowledge. This includes - but is not limited to - individuals early in their careers. If you are a confident communicator with a strong understanding of the importance of strategy, and are ready to commit your time and energy, we will give you the tools to be an excellent Trustee.

3) We are interested in candidates  who are open to learning as well as to contributing from their place of expertise. In particular, candidates with experience of change management, fundraising, marketing/branding and the delivery of projects and services in a local community like Croydon would help during this exciting chapter.

What being a Reedham Trustee can offer you:

• Professional development in governance, safeguarding, finance, advocacy and fundraising.
• The opportunity to support young people in Croydon and improve their life chances.
• Friendly and supportive meetings and engagement with staff and other Trustees as well as visits to projects and partner locations.

Commitment Requirements

• Attend four regular Board meetings a year in and around Croydon (including reading/preparing for meetings) as well as quarterly online briefings.
• Regular engagement with the charity’s work through visits to projects and active participation in meetings and events.
• Engage with information by remote and through digital channels.
• Act as a critical friend in meetings and whenever a new project or activity begins.
• Be an advocate for the charity in your daily life.

For an informal chat with the CEO or Chair of Trustees, please get in touch via email. 

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT APPLY AND WILL NOT BE CONSIDERED.

This is a non-remunerated position and all Trustees are asked to give approximately 12 days per annum for meetings, preparation and events.

This role in the current Board structure will run until 31 March 2026, with scope to become a Trustee in the new entity.

Climate and nature are urgent, motivating issues, so we attract great volunteers. We want to fulfil our potential by making sure we get the best out of our fantastic people and all the future ones we attract by keeping them happy and active. That is the role.

What will you be doing?

EcoCounts is a group of volunteers working together to embody EcoCore’s approach to the climate crisis. EcoCore covers a lot of ground because the climate and biodiversity crisis is so all-encompassing, which means we have a lot of varied and different volunteer tasks available, ranging from carbon footprint data collection, setting up sub-teams of friends or colleagues or doing social media or running workshops. 

Your responsibilities would be to create volunteer tasks from our work streams, which would include things like: 

• creating a role description for each volunteer task to give a good outline of everything required and expected

• keeping track of what volunteers are active on

• encouraging and inspiring volunteers to deliver on commitments

• creating an incentives or rewards framework for volunteers, potentially working with supporting businesses to agree on gift vouchers, tokens etc

• managing a small budget

• building up a social network with events, collaborations and other inputs

• using our social media accounts to advertise, to celebrate achievements etc

• help other directors, trustees & secretary keep reporting, stats, and feedback on activities up-to-date

Goals

1. Our 2025 target is 100 people doing their carbon footprints

2. We’re looking for 20 coordinators

3. We have about a dozen volunteering roles to fill beyond the two above

What are we looking for?

1. You should be a people-person with experience of managing people. You should be happy to put in the time and effort communicating with the volunteers both all-together and individually in a way that gets the best results from them.

2. Personal change is only one of the five ways that we can change society - we don't focus on personal change alone, we want to change our community, our local businesses and our local government.

3. You should check out our manifesto on the About page to make sure you agree with the ways we advocate for the way forward in the climate crisis – are you happy what we suggest is one of the best approaches?

What difference will you make?

Society has got itself into a dangerous situation with the climate crisis and EcoCounts aims to create a way out. We need all sorts of different people, not just climate nerds and sustainability fanatics, although of course that doesn't hurt. The person we need right now is someone who knows what people need to keep them happy and effective as a volunteer for us.

Being a volunteer-based organisation at this stage still, that might make the volunteer chief of staff the most important person we have. Of course we all consider each other equal. Being small and dynamic means EcoCounts can offer the flexibility for you to do an excellent and fulfilling job.

Rewards

Once you have found your feet, we can offer references, recommendations or certifications on any of the public platforms that we use, like Linkedin and Reach Volunteer. We are also building a social network and plans for regular events, so we hope you will also find our group socially rewarding.

Helping young people to reach their personal best

“SportsAid believed in me when I was just a young, inexperienced racer. As a self-funded teenager travelling the world with my Mum, financial challenges were a constant hurdle. Funding my passion was daunting until SportsAid alleviated that burden, enabling me to pursue what I loved and take my passion to the next level. Without SportsAid, I would never have gone from the little girl you invested in, to the Paralympic and World medallist I became.”

Millie Knight, Paralympic medallist & World Champion

 COULD YOU HELP SPORTSAID AS THE CHAIR OF TRUSTEES?

SportsAid’s Mission is to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. Since 1976, we have been side-by-side with Britain’s greatest emerging sporting talent – from Mo Farah to Jessica Ennis-Hill, from Ade Adepitan to Ellie Simmonds – and so many others. SportsAid provides vital support to young sports people at a pivotal moment in their development.  HRH The Princess of Wales is the charity’s Patron.

We are looking for a trustee to join our board as Chair of Trustees. With our five-year fundraising strategy underway, this is an exciting time to join as we develop new, impactful partnerships to deliver our mission for young sports people towards and beyond SportsAid’s 50th anniversary in 2026. 

As the Chair of Trustees you will lead and support an effective, diverse and committed Board.  The Chair will provide inclusive leadership to deliver the charity’s vision and mission, ensuring that each trustee enjoys fulfilling their duties and responsibilities for the effective governance of the charity. The Chair will also support the Chief Executive to ensure that the Board functions to best effect in supporting the executive team to achieve its objectives. He or she will act as an ambassador and be a public face of the charity in partnership with the Chief Executive.

You will have significant Board experience, ideally at Chair or other senior level, in the public, private or voluntary sector; or substantial Board experience as a member of a National Governing Body of Sport or Charitable Trust.  You will be familiar with partnership working and engaging with a complex stakeholder mix.  You will have strong financial and commercial acumen and a genuine passion and personal connection to the core purpose and mission of SportsAid.

This is a vital role offering the opportunity to join a committed and driven charity at an exciting time.  You do not need to be a sports expert, but you will have a desire to help young people and a willingness to get stuck in.  You can make a difference.

You will join a board of eight trustees in working with an effective executive team to support the charity’s work. 

The minimum commitment as a board member will be to attend four board meetings per year (typically held in London but with the facility to join remotely if necessary) plus two half-day induction sessions and at least one half-day strategy planning session.  There will likely be an additional time commitment to attend events representing SportsAid. Board positions are unremunerated but reasonable travel expenses will be reimbursed.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment.  We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

A role description is available on request.

Please apply by emailing your CV with an outline of how your skills and experience meet the specification of this Chair of Trustees role and why you are interested in joining SportsAid by 5pm Friday 5 September 2025.  

On receipt of your application you will be sent a confidential equal opportunities form which all applicants will be asked to complete. 

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Events Co-ordinator to join their UK team to help them develop their range of adrenalin pursuits within their Adventures for Animals fundraising initiative. From identifying ways to find animal lovers to take part in our 2025 skydiving challenge to creating new, exciting events for our adventure community to engage with, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

Please note: All expenses are covered, including free places on our Adventures!

Adventure Ashram is a small but mighty UK-based charity founded by adventurers in 2007. We support life-saving grassroots projects in India, focused on: 

• Combating human trafficking 

• Providing education for vulnerable children 

• Ensuring access to essential healthcare 

We work closely with our local Indian partners to deliver meaningful, sustainable change. Our UK-based operations raise vital funds through adventurous events, innovative campaigns, and international initiatives—most notably our global yoga campaign, Yoga Stops Traffick. 

Role: Trustee – Fundraising Specialist 

We are looking for a new Trustee with significant fundraising experience to help us grow and diversify our income and contribute to our overall strategic direction. 

This is a fantastic opportunity for someone who wants to use their professional skills to make a lasting impact on vulnerable communities, particularly vulnerable women and children in India.

What we’re looking for 

We welcome applications from individuals with fundraising expertise in one or more of the following areas: 

• Individual Giving & Major Donors 

• Trusts and Foundations 

• Corporate Partnerships 

• Community Fundraising and Events 

• Digital Campaigns and Innovation 

• Fundraising Strategy and Income Development 

Trustee Commitment 

• Board Meetings: 4 per year (weekday evenings, usually online) 

• Committee Involvement: All trustees join one of our committees (Fundraising, Finance, Programme Management), which meet every 2 months 

• Events: Attend 1–2 UK-based Adventure Ashram events per year (where possible) 

• Approximate time commitment: 1–2 hours per week 

We also hope that this new trustee would be open to supporting other trustees and staff in developing their fundraising skills to improve internal capabilities. 

Why Join Us? 

As a Trustee, you will: 

• Help shape the future of a unique, adventurous charity 

• Make a meaningful contribution to anti-trafficking and community development work 

• Be part of a passionate, values-driven team 

• Gain or develop experience in strategic charity governance and leadership 

“Adventure Ashram is a brilliant small charity; it supports fantastic projects in India and manages to have a lot of fun in the process. Volunteering as a trustee gives me a chance to do something meaningful with good people—and I can’t wait to welcome more members to the team.” 
— Current Trustee 

Lambourne End Centre for Outdoor Learning is seeking an exceptional individual to serve as the Chair of Trustees for our charity. This is a unique opportunity to guide our mission, shape our strategy, and inspire positive change. 

What will you be doing?

About us

Lambourne End Centre for Outdoor Learning invests in people and their potential. Established in 2004 and nicknamed the “54-acre classroom”, our work uses a unique combination of adventurous and environmental activities, a working farm and horticulture gardens to reconnect people of all ages, backgrounds and abilities with nature through outdoor learning.

Our mission is “to support people to overcome obstacles in life through nurturing them in nature, encouraging them in play and curiosity, challenging them in risk and adventure, and engaging them in outdoor learning.  Cultivating connections to the world around them, and inspiring positive lasting change.” 

The Centre is located in south west Essex and works with over 18,000 young people each year on a wide range of programmes that improve health and wellbeing and foster personal development, using our unique blend activities.  We do this by using the activities to generate a wide range of tailored programmes designed to encourage team building, problem solving and communication skills, as well as build confidence, enthuse and motivate, and raise aspirations.

Over the past ten years, the Centre has grown significantly its revenue, it’s profitability and its influence, such that it is now in a strong position and faces huge demand for its services.

The Role

As the Chair of Trustees, you will play a pivotal role in ensuring effective governance and strategic oversight. Working closely with the Board of Trustees and the Chief Executive, you will help steer the organisation toward its goals while upholding our values and ensuring accountability.  The role has become vacant due to the retirement of the current Chair.

Key Responsibilities

• Provide leadership to the Board of Trustees, fostering a culture of collaboration and inclusivity.
• Chair board meetings effectively, ensuring productive discussions and sound decision-making.
• Work with the Chief Executive Officer to set and review strategic priorities and objectives.
• Act as an ambassador for the organisation, representing its interests to stakeholders and communities.
• Support the recruitment and development of a diverse and skilled Board of Trustees.
• Oversee compliance with legal and regulatory obligations.
• Ensure the organisation remains financially sustainable and aligned with its mission.

What are we looking for?

What We Are Looking For

We are seeking a dedicated and inspiring leader who shares our passion for creating a better future. The ideal candidate will bring:

• Experience in governance or leadership roles, ideally within non-profit, public, or corporate sectors.
• Exceptional communication and interpersonal skills to build strong relationships with trustees, staff, and external stakeholders.
• Strategic thinking and the ability to navigate complex challenges.
• A good understanding of charity governance and relevant legislation (or a willingness to develop this knowledge).
• A commitment to diversity, equity, and inclusion in all aspects of leadership.

Time Commitment and Term

The Chair of Trustees role is voluntary, though reasonable expenses will be reimbursed. The time commitment is approximately 10 hours/month, including board meetings, sub-committee involvement, and occasional events.

Inclusive Recruitment

We are committed to fostering a diverse and inclusive environment. We welcome applications from all backgrounds and communities and are dedicated to equality of opportunity in our recruitment process.

Join us in this exciting journey of leadership and impact. Together, we can shape a brighter future for generations to come.

What difference will you make?

As the Chair of Trustees, you will be joining the organisation at an exciting time.  The Board is keen to build on the growth of the last ten years and increase the Centre's capacity in order to be able to serve more young people; your strong leadership, vision and strategy will help make this a reality.

Before you apply

If you would be interested in exploring the possibility of becoming the new Chair of Trustees at Lambourne End, we would like to invite you to contact the Chief Executive Officer to arrange a visit to the Centre and an informal chat; please contact us on the Reach platform.

Additionally, you would be very welcome to have an informal discussion about the role with the outgoing Chair; please let us know if you would like us to arrange this. 

To formally apply for this role, please send a CV and a covering letter detailing why you are interested in the role and how your experience aligns with our vision.

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face study programme called ‘Get Ready for School.’ 

This programme is attended by young people out of education and is based in Tooting on Mondays and Wednesdays. Core delivery of the programme includes English, Maths, Digital skills, complemented by Reading and Writing for Pleasure.

Volunteers in this role are required to commit to at least one 2-hour session per week, during these times:

• Monday 10am - 3pm
• Tuesday 2pm - 6pm
• Wednesday 11am - 6pm

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer  Tasks and Responsibilities: 

• Providing learners with one-to-one or small group support within ESOL classes;

• Help young people to build confidence in digital literacy;

• Helping to set up the classroom and provide learners with classroom resources;

• Engaging learners in informal conversations or games during breaks to help them practice their conversational English.

• Checking the session plan aims with the lead teacher and assisting learners achieve them;

• Attending and contributing to volunteer debriefs after each session;

• Making use of any community languages you may know to help students during the class;

• Working collaboratively as a team and helping to shape the project;

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential;

• Assisting participants to recognise and celebrate their achievements;

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential 

• To be 18 years or older;

• Able to travel to our community centre in Tooting (travel and food expenses can be reimbursed);

• An interest in education and English language teaching;

• To be non-judgemental and able to engage with people from diverse backgrounds;

• To be reliable and punctual;

• Excellent communication skills, especially with people who are new to English;

• The ability to volunteer on Monday mornings and Wednesday afternoons/evenings during Wandsworth term time for a minimum of four months;

• Currently resident in the UK; has asylum seeker or refugee status

• Able to provide five years’ worth of addresses, and willing to undergo a DBS check (DBS and proof of residency is not necessary if you are a Caras community member who is more recently arrived in the UK);

• Able to attend volunteer induction training (online) prior to start of role 

Desirable 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering 

To Apply: 

To apply for this opportunity, download and complete the CARAS volunteer application form from the CARAS website using this volunteer role description to inform your answers with email subject header “Youth ESOL Teaching Assistant Volunteer”. 

Successful applicants will have an informal meeting with a member of the CARAS learning staff team and a community member. These meetings will be on a rolling basis so apply ASAP! 

 All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role.