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Church Engagement Support Officer
Permanent, Full Time, Hybrid working (2 days per week in the office)
Location: Warrington
Salary: £30,697 per annum
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission.
The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.
Some of the main responsibilities of the Church Engagement Support Officer include:
- Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
- Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
- Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts.
- Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
- Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals.
- Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact.
- Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement.
About you
Who we are looking for:
Essential:
- Demonstrable experience of customer care and the importance of building relationships.
- Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving.
- Experience of using supporter/customer database.
- Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement.
- Developed communication skills to influence verbally; inspiring and encouraging engagement.
- Ability to maintain focus in a busy environment and retaining attention to detail.
- Ability to work collaboratively with a variety of teams and colleagues.
- Ability to analyse and interpret information to achieve required outcomes.
Desirable:
- Experience of working with volunteers to maximise fundraising and engagement.
- Knowledge of digital fundraising and marketing.
- Knowledge of Christian church structures across England, Scotland and Wales.
- Welsh speaking.
- Familiarity with financial processing.
- Knowledge of global development issues and Christian Aid’s work.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Role outline and purpose
The Organising and Local Mobilisation (OLM) Manager is responsible for managing ongoing support to food banks as they organise and campaign for change. This varied, proactive, and fast-paced role will involve working closely with grant funded Local Organisers as part of Trussell’s Organising Programme, frequently visiting food banks and delivering online and in person training.
You will hold responsibility for providing direct support as food banks develop effective campaign strategies – covering local and Trussell priorities – and ensuring they have the capacity, skills, and resources to deliver them. You will also work closely with other departments at Trussell and external partners to support food banks outside of the Organising Programme to influence locally and play a leading role in mobilising them to campaign for change.
This role is part of Trussell’s Supportive Communities programme, the goal of which is to enable local communities to become places where people at risk of needing to use a food bank are supported and are using their agency to bring about meaningful changes that prevent anybody from needing emergency food. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long term vision of a UK without the need for food banks.
Role responsibilities
· Network area-wide delivery of the Organising Programme: Lead and manage the delivery of OLM’s Organising Programme in your network area, recruiting food banks to join, providing in person and online training and ongoing relational support to Local Organisers to ensure campaign strategies are developed and delivered. Organise and lead area-wide training, clusters, or events for food bank staff and volunteers to promote co-operation and sharing of good practice around local influencing.
· Training, learning and programme development: Play a key role in the design and delivery of a programme of training and other learning for food banks covering organising, mobilising, and influencing. Contributing to impact and process evaluations and assisting food banks involved to explore future sources of funding, as required.
· Supporting food banks to influence locally: Empower food banks to develop their local influencing work, triaging influencing issues and managing input from other relevant Trussell Trust experts to provide ongoing support that enables the food bank to progress their influencing work.
· Mobilising food banks in Trussell’s campaigns: Support the development and promotion of national Trussell policy campaigns, working with other teams and external partners to engage the food banks you support in taking action - including how they might take ownership of campaigns locally and help shape those priorities.
· Internal stakeholder engagement: Project manage OLM’s involvement in assigned cross-organisational projects – e.g. a policy campaign or strategic project, ensuring the OLM team are consulted, negotiating with other teams and making decisions accordingly. As part of an area-based matrix team you’ll work closely with other food bank facing staff to ensure a joined up approach to food bank support, effective communication, as well as sharing learning and best practice.
· External stakeholder engagement: Build and maintain strong relationships with food bank leaders, staff, volunteers, and trustees, as well as establishing effective partnerships with a range of stakeholders such as local authorities, community organisations, and churches.
Person Specification
Technical skills and minimum knowledge:
· Experience of delivering organising work and/or campaigning for change at a grassroots, local and/or national level.
· Excellent knowledge and understanding of the political landscape of your assigned area.
· A confident communicator with the ability to successfully influence and negotiate with a wide range of stakeholders, including food bank staff and volunteers, local authorities, community organisations, and churches.
· Knowledge and experience of a wide range of campaigning tactics, campaign planning and developing theories of change.
· Ability to develop and deliver training for organisers, trustees, staff and volunteers from food banks, including event management.
Behaviours and competencies:
· Demonstrate a commitment to the values of Trussell.
· Role models inclusive behaviour and values, including demonstrating empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Able to build effective relationships with people from diverse backgrounds and with differing life experience, including in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.
· Effective project management ensuring alignment with the Trussell vision and strategy and collaborative working to maximise integration and effectiveness of activities
· Is tenacious, proactive, creative and propositional, and makes things happen.
· Able to solve complex problems; with a self-motivated and solutions-focused outlook
Key Stakeholders
· Food banks, including local organisers, project managers, volunteers, and people they support.
· The wider OLM team.
· Network Area Teams, who support food banks in their day-to-day work
· Grants team
· Participation team
· Making Social Security Work programme team
· Others TBC
The client requests no contact from agencies or media sales.
Thank you!
Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they’ve been physically or psychologically harmed through policing.
Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing – from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn’t end with a shift, and that families are often affected too. We’ve evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we’re fiercely independent so we can focus on what people really need.
Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we’re committed to strengthening the people behind the force – and we’re looking for those who want to be a part of that work.
About the role
As our Engagement Officer, you’ll play a key role in raising awareness of Police Care UK, strengthening relationships across policing and local communities, and supporting events and initiatives that increase engagement, partnerships, and income generation. You’ll be the friendly, confident presence representing the Charity at policing events, community activities, conferences, and fundraising opportunities - ensuring Police Care UK is always represented with professionalism, warmth, and impact. This is a varied, outward-facing role that will suit someone who enjoys meeting people, building relationships, and bringing our mission to life.
What you’ll do
- Grow awareness and engagement with Police Care UK across community groups, partner organisations, supporters, and potential beneficiaries, increasing visibility within key audiences.
- Act as a central point of contact for event, engagement, and speaking enquiries from community organisations, charities, corporate partners, event organisers, and other external stakeholders.
- Coordinate the Charity’s attendance at community events, fundraising activities, and conferences, including planning logistics, preparing materials, supporting volunteers, and gathering post-event insights.
- Support the Executive Leadership Team to ensure appropriate representation at higher-profile events, preparing briefing materials and ensuring consistent messaging
- Collaborate with the Volunteer Manager to identify and support volunteer involvement at events, community activities, and awareness opportunities.
- Support the Fundraising team by promoting community fundraising, challenge events, payroll giving, and corporate partnership opportunities to a wide range of audiences.
- Develop insight into our audiences, helping the organisation better understand supporter motivations, community needs, and engagement opportunities.
- Serve as a brand ambassador for Police Care UK and to represent the Charity values in all that you do.
- Work within agreed KPIs to measure the success of engagement activities and ensure alignment with the Charity’s strategic objectives.
- Assess and prioritise event and engagement opportunities, ensuring each activity has clear objectives, outcomes, and value for the Charity.
What you’ll bring
Essential
- Excellent written and verbal communication skills with strong attention to detail.
- Strong time-management skills and the ability to stay organised in a busy environment.
- Confidence presenting and delivering key messages in an engaging, accessible way.
- Experience motivating and supporting people in a friendly, professional manner.
- Ability to work collaboratively and adaptively in a dynamic environment.
- Strong IT skills, including Microsoft Office.
- Experience engaging with people from diverse backgrounds.
- Experience using CRM systems to log and track engagement data.
- Experience managing projects or new initiatives.
- Experience organising events and preparing supporting materials.
- Understanding of, and empathy for, the mental-health challenges faced by those in high-pressure roles, including policing.
Desirable
- Evidence of CPD in communications, engagement, or related fields.
- Strong analytical skills and experience working with data.
- Interest in public service, community engagement, or the charity sector.
- Experience working within a policing environment.
- Experience working with volunteers.
- Experience supporting fundraising or income-generation activities.
- Experience handling sensitive conversations or supporting individuals in challenging circumstances.
- Broad understanding of UK policing.
Why work with us
You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:
- Enhanced wellbeing support
- Pension scheme with up to 8% employer contributions
- Development opportunities
- A 35-hour working week
- A supportive, collaborative culture
- The chance to make a meaningful impact on the lives of police, staff, volunteers, and their families
Contract: 12 month , fixed-term
How to Apply: Please submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able.
Limitations: This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.
Equal Opportunities Policy: The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation.
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