Community outreach volunteer volunteer roles in nakuru county, kenya

��Volunteer Opportunity: Make a Real Difference across West Glamorgan! ��

Join one of our Programme Boards or Steering and Advisory Boards as a Lived Experience or Unpaid Carer Volunteer Representative

Are you passionate about improving health and social care services in your community? Do you have lived experience or care for someone who uses health and social care services? 

West Glamorgan Regional Partnership wants to hear from you!

We are looking for volunteer representatives to help us shape the future of health and social care services across the region. This is your chance to be part of something meaningful; ensuring real experiences guide real change.

Volunteers must live in the Swansea or Neath Port Talbot region.

We have a variety of Programmes:

•   Communities and Older Peoples Programme
•   Carers Partnership
•   Dementia Programme
•   Well-being and Learning Disability Programme
•   Emotional Well-being and Mental Health Programme
•   Children and Young People Programme
•   Neurodiverse Programme

�� What you’ll be doing:

• Sharing your experiences and those of others in your network.

• Helping shape and influence regional health and social care programmes.

• Working alongside professionals and other volunteers to improve services.

• Representing the views of unpaid carers and people with lived experience—not just your own.

�� Time Commitment:

• Quarterly meetings (approximately every 12 weeks)

• 2-hour meetings

• Meetings held online or in person, Monday–Friday during office hours.

• Some time needed to prepare for meetings

• 4-year volunteer term (flexible and supported).

�� Skills & Support:

• No qualifications needed, just your experience and willingness to contribute.

• Full induction, training, and ongoing support provided.

• Travel expenses reimbursed.

�� Why Volunteer?

• Make a positive impact in your community.

• Gain valuable experience and transferable skills.

• Be part of transforming health and social care locally.

• Receive references to support any future employment.

Are you passionate about being a global citizen? Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!

Role: Social Media Volunteer

Reports to: Marketing and Relationships Manager

Contract type: 3-6 months

Hours: 5 hours per week

Location: Remote

About The Hunger Project:

We are a global charity committed to the sustainable end of world hunger. Our mission is to end hunger and poverty by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption in countries throughout the world.

In 2024, we reached nearly 13 million people in Africa, South Asia and Latin America. We believe people living in hunger are themselves the key to ending hunger. In partnership, we work with community members to realise their vision, commitment and leadership so they can feed themselves and their families, and end hunger for good in their communities.

We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives, such as, ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.

Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia, New Zealand, Canada and across Europe. Here in the UK, we are a small but awesome team, with big ambitions. Together we have an entrepreneurial attitude and a hunger to grow and scale our impact significantly over the next five years.

About You:

The successful candidate will be joining a small UK-based team with big ambitions, so you’ll need to be comfortable with change and working within a fast-paced, agile organisation. You will work collaboratively with our UK team and global colleagues, to radically scale up our UK activities. As such, you will be pro-active, result driven and have a can-do attitude. This is a multi-faceted role that has huge potential for growth and development. Most importantly, you’ll be committed to the sustainable end of hunger. If this sounds like you, then read on!

The role:

You’ll be engaging with our audience on various social media platforms to promote the work of The Hunger Project.

You will be:

• Creating exciting content for our Instagram, Facebook, and LinkedIn pages.
• Connecting with followers, answering questions, and tailoring content to the audience.
• Reviewing engagement figures and growing our online platforms.

Required skills and attributes:

• Experience with social platforms – personal or for business.
• Ability to understand and follow The Hunger Project’s brand and social media guidelines.
• Experience in working to a deadline.
• Ability to work independently and collaboratively in a remote setting.
• Top-notch spoken and written communication skills; you have a keen eye for detail and detest spelling mistakes.
• Previous experience using Canva and scheduling posts in a platform like Later

This role can offer you:

• Great addition to your CV, portfolio, and LinkedIn.
• A chance to use your own creative skills and ideas while gaining social media experience.
• Broader insight into how a global charity operates and communicates with its audience.
• Opportunity to contribute to real-world change and make a difference.

If this sounds like the role you’ve been looking for, get in touch and let’s talk.

Apply with a cover letter and CV by 15th August 2025.

Web Developer (Volunteer) – Build the Digital Home of MINDSET

Are you a web-savvy creative who believes technology can drive social change? Do you want to help build a platform that empowers men to speak up, grow, and thrive?

MINDSET is a bold new charity focused on men’s mental health and self-improvement. We will be offering peer-led support, practical workshops, and a community built on courage and connection. Now we’re looking for a volunteer Web Developer to help bring our vision online.

Why MINDSET Needs You

• Many men struggle in silence—our website will be their first step toward connection.

• We need a digital space that’s simple, welcoming, and emotionally resonant.

• Your skills can help us reach more people, share resources, and build community.

Your Role: Web Developer (Volunteer)

You’ll design and maintain a user-friendly website that reflects MINDSET’s values and supports our mission. From showcasing events and resources to enabling donations and sign-ups, your work will be central to our impact.

Key Responsibilities:

• Build and maintain a simple, responsive website (WordPress, Wix, or similar).

• Integrate features like event listings, donation options, and volunteer sign-ups.

• Ensure accessibility, mobile compatibility, and emotional resonance in design.

• Collaborate with branding, content, and outreach volunteers.

• Provide occasional updates and troubleshoot issues as needed.

Who We’re Looking For

• Experience with web platforms like WordPress, Wix, Squarespace, or custom builds.

• Passionate about mental health, inclusion, and grassroots change.

• Able to work independently and communicate clearly with a small team.

​Why Volunteer with MINDSET?

• Use your tech skills to make a real difference.

• Help build a digital space that empowers and connects.

• Collaborate with a visionary, grassroots team.

• Be part of a movement that turns vulnerability into strength.

Apply Now

Send a short bio and a few examples of your web work (or portfolio link).

Deadline: 18th August 2025 before 5:30pm

Let’s build a digital home where every man feels seen, heard, and supported.

Your code could be the key to someone’s first step toward healing.

MINDSET Charity

Branding & Design Volunteers – Shape the Visual Voice of MINDSET

Are you a creative thinker with a passion for purpose-driven design? Do you believe that bold visuals can challenge stigma and spark connection?

MINDSET is a new charity empowering men to speak up, grow, and thrive. We will be offering peer-led support, practical self-improvement, and a community built on courage and connection. Now we’re looking for creative volunteers to help bring our brand to life.

Why MINDSET Needs You

• Men’s mental health is still shrouded in silence and stigma.

• We’re building a movement that’s bold, inclusive, and emotionally resonant.

• Your design skills can help us reach hearts—and change minds.

Your Role: Branding & Design Volunteer (Remote)

You’ll help shape MINDSET’s visual identity across platforms—from logo and style guide to campaign graphics and social media assets. Whether you’re a seasoned designer or a passionate creative, your work will help us connect with men who need to know they’re not alone.

Key Responsibilities:

• Refine and evolve MINDSET’s brand identity (logo, colours, typography).

• Design impactful visuals for campaigns, flyers, and social media.

• Collaborate with content creators and outreach volunteers.

• Ensure consistency and emotional resonance across all materials.

• Contribute to a style guide that reflects our values and voice.

Who We’re Looking For

• Graphic designers, illustrators, or creatives with a strong visual sense.

• Passionate about mental health, social impact, and inclusive storytelling.

• Able to work independently and collaboratively.

• Familiar with Canva, Adobe Suite, or other design tools.

​Why Volunteer with MINDSET?

• Use your creativity to drive real change.

• Help build a brand that empowers and connects.

• Collaborate with a visionary grassroots team.

• Be part of a movement that turns vulnerability into strength.

Apply Now

Send a short bio and a few samples of your work (or a portfolio link).

Deadline: 18th August 2025 before 5:30pm

Let’s design a future where every man feels seen, heard, and supported.

Your creativity could be the spark that starts a conversation.

MINDSET Charity

We believe visuals can speak louder than words. As our volunteer Graphic Designer, you will be our key Visual Storyteller, you’ll help bring SUNSHINE’s mission to life through posters, social media graphics, and promotional materials.

Your creativity will help us connect with hearts and minds.

You’ll love this role at SUNSHINE if you:

• Enjoy designing with purpose.

• Want to use your skills to make a real impact.

• Like working flexibly and creatively.

• Looking for a passionate and dedicated cause that makes a huge impact in peoples lives.

• Want to give back to society, the community.

• Are looking to enhance your portfolio of work.

We're SUNSHINE a brand-new UK loneliness and social isolation charity in London dedicated to combating loneliness and social isolation through community based initatives that foster connections, enhance wellbeing and help transform lives. We aim to bring people together, spreading joy and community spirit, while raising confidence and self esteem so that together we can breakdown the barriers that cause loneliness and social isolation.

JOIN OUR TEAM

Be The SUNSHINE In Peoples Lives

Volunteer General Manager – Lead the Movement at MINDSET Charity

Are you ready to change lives—and rewrite the story of men’s mental health in the UK?

MINDSET is a bold new charity with a clear mission: to empower men to speak up, grow, and thrive. We offer peer-led support, practical self-improvement workshops, and a community built on courage, connection, and growth.

But we need a leader. A visionary. Someone who can take this movement from spark to wildfire.

Why MINDSET Matters

• Suicide is the leading cause of death for men under 50 in the UK.

• 1 in 8 men experience mental health problems—but many never seek help.

• Outdated stereotypes still tell men to “man up” and stay silent.

• We’re here to change that—with action, empathy, and tools for real growth.

Your Role: General Manager (Volunteer)

As our General Manager, you’ll be the driving force behind MINDSET’s launch and growth. Working closely with our Board of Trustees and volunteer team, you’ll shape strategy, build partnerships, and lead operations with heart and purpose.

Key Responsibilities:

• Lead the charity’s strategic direction and day-to-day operations.

• Build and manage a passionate volunteer team.

• Oversee programme delivery, fundraising, and outreach.

• Ensure financial sustainability and regulatory compliance.

• Represent MINDSET publicly and build strong community relationships.

Who We’re Looking For

• Proven leadership experience (charity or commercial welcome).

• Strategic thinker with operational know-how.

• Passionate about men’s mental health and personal development.

• Excellent communicator and relationship-builder.

• Self-starter with resilience and vision.

• Able to commit approx. 8-15 hours/week (flexible).

Why Volunteer with MINDSET?

• Shape a new charity from the ground up.

• Make a real impact on men’s lives across the UK.

• Lead with purpose in a role that blends strategy, heart, and action.

• Be part of a movement that challenges stigma and builds strength through connection.

Apply Now

Send your CV and a short cover letter.

Deadline: 18th August 2025 before 5:30pm

Let’s build a stronger MINDSET—for every man who needs it.

Lead the change. Be the difference.

MINDSET Charity

Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.

About the role

This is an exciting opportunity to join the Executive Leadership Team here at Youth4Youth to drive positive change in all things volunteer engagement. As an entirely volunteer run organisation, positive engagement with volunteers is absolutely fundamental in allowing Youth4Youth to achieve its mission. It is so fundamental that one of our overarching strategic goals is to ensure that all volunteers have a positive and meaningful volunteering experience when working with us. The Volunteer Experience Director will play a critical role in setting strategy and executing solutions to improve the overall volunteer experience. 

Responsibilities 

Short term objectives:

• Define the volunteering proposition for the Charity, helping new and existing volunteers to understand the impact of working with Youth4Youth
• Manage a project to understand gaps in volunteer engagement and experience, generating recommendations back to the ELT
• Develop a volunteer experience strategy that improves engagement and the overall volunteering experience of all involved with Youth4Youth

Overall objectives and responsibilities:

• Lead a team of volunteers who are involved in supporting a positive volunteering experience with the charity
• Develop and execute a volunteer experience strategy that seeks to attract, engage and retain high-quality volunteers into all teams across the charity
• Partner effectively with the broader charity leadership team to understand engagement challenges and implement solutions to close engagement gaps
• Report to the CEO and the Board of Trustees on any strategic progress made around improving volunteer engagement

Skills 

• Ability to manage complex projects, including the direct and indirect management and coordination of people resources
• Ability to understand complex problems and articulate solutions in a clear, concise and understandable manner
• Demonstrable blue-sky thinking that encourages the implementation of new solutions that may not have been considered before
• Ability to influence both with and without authority to drive positive and meaningful change at all levels and across all departments

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

Empact

Empact is a media and technology company that transforms audience empathy into tangible action by equipping filmmakers, brands, and nonprofits with custom digital campaigns and engagement data for sustainable impact.

Independent filmmakers are creating some of today's most urgent social and environmental stories, yet they're trapped in a broken system. With public funding shrinking and private investment consolidating around blockbuster IP, Hollywood has narrowed its focus to the "three Cs": celebrities, cults, and crime. Fewer than 1% of films secure traditional distribution, leaving creators of meaningful content to navigate self-distribution alone—managing marketing, outreach, impact tracking, and community building on top of their creative work. It's exhausting and unsustainable. Meanwhile, audiences are ready to act. Research shows 84% of viewers believe films have changed their lives, with 80% willing to engage in related movements. Yet less than 1% of media includes clear calls-to-action, creating what we call the "action gap"—millions of people feeling moved but lacking accessible pathways to channel that energy into real change. This media crisis directly undermines three critical UN Sustainable Development Goals: SDG 16 (Peace, Justice and Strong Institutions) suffers when diverse voices are silenced by industry gatekeeping, weakening the information ecosystem democracies need to thrive. SDG 10 (Reduced Inequalities) is stalled when only well-funded stories reach audiences, while grassroots narratives from marginalized communities struggle for visibility. SDG 17 (Partnerships for the Goals) remains elusive without platforms that connect storytellers, audiences, nonprofits, and communities around shared causes. When traditional institutions fail to support stories that matter, communities must carry them forward. The data is clear: films with call-to-actions see a 200% surge in outreach to related nonprofits. Empact captures this intent for good, transforming entertainment into a catalyst for the partnerships and action the SDGs require.

Empact is where powerful stories meet meaningful action. We are a media and technology company empowering filmmakers, nonprofits, and brands to drive real-world change through an all-in-one digital impact campaign platform. We remove the technical and logistical barriers that prevent momentum from building beyond the screen, enabling creators and mission-driven organizations to launch campaign sites where viewers can host screenings, connect with vetted nonprofits, and take meaningful action.

Social Media Marketer

Volunteer Role Description (remote, unpaid)

• Assist in creating engaging content for social media platforms (Instagram, Youtube, LinkedIn, Facebook, and TikTok).
• Design graphics, write captions, and curate impactful stories that align with Empact’s voice and mission.
• Develop strategies to increase followers, engagement rates, and overall platform growth.
• Identify opportunities to collaborate with influencers, partners, and media creators to amplify Empact’s reach.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

1-2 months

Are you passionate about protecting the countryside? Do you want to help ensure future generations have beautiful surroundings for their mental health, a better climate to live in and food to eat, while also having sustainable energy, transport and places to live? Do you live in, or close to, Buckinghamshire?

CPRE Buckinghamshire is looking for enthusiastic individuals to support our work on local planning matters, ranging from county-wide development plans through neighbourhood (local) plans, to proposals for large commercial and residential developments.

By volunteering with us you would be providing invaluable input into our campaigns and helping to ensure the protection and celebration of the green spaces of Buckinghamshire and Milton Keynes.

Activities include:

* Investigating planning applications, helping us to influence their outcome

* Reviewing plans, applications and other consultations and sharing your findings

* Drafting response letters to the local planning authority

* Researching planning policy and best practice

* Supporting local communities in responding to planning issues and contributing to local campaigns

* Assisting in the preparation of responses to wider consultations, including planning appeals

* Liaising with other CPRE volunteers, local residents or other organisations.

Person description:

This role does not require previous experience with planning, as training and guidance can be provided. However, some knowledge would be very helpful. We hope you can offer us many of the qualities described below:

* A strong passion for the countryside

* An understanding of the planning system (or be willing to learn)

* An interest in investigative work, with an eye for detail

* A desire to share your knowledge with others in the branch

* Good communication skills – written and verbal

* Can attend meetings or, when not possible, can provide updates for meetings

* Computer literate – the internet, e-mail and MS Word or equivalent.

This is an ideal opportunity to grow your knowledge of the planning system, and to gain experience of working in the environmental campaigning sector or for an environmental charity. You will have the opportunity to meet local people and feel part of a friendly and passionate group.

We anticipate that this role could take a few hours per week, but it can be as little or as much as you like. We keep in regular contact via phone and/or email to discuss progress and to provide support. Group meetings are usually virtual.

The role is voluntary, although we will pay all out-of-pocket expenses with prior agreement, in line with our Volunteers Policy.

Join HELPING CHILDREN INC – Make a Global Impact from Anywhere

HELPING CHILDREN INC, a 501(c)(3) nonprofit organization registered in California, USA, is seeking committed, passionate, and qualified individuals from every country to serve as Online Volunteer Country Directors. This is a remote leadership opportunity to represent HELPING CHILDREN INC in your country and play a key role in advancing our mission to protect, support, and empower children globally.

�� About HELPING CHILDREN INC

We are a global nonprofit dedicated to improving the lives of children through health, education, protection, and empowerment programs. From humanitarian aid to policy advocacy, our work spans continents and cultures – driven by a commitment to equity and justice.

�� Role: Online Volunteer Country Director

Location: Your country (fully remote)
Time Commitment: Flexible (minimum 5–8 hours per week)
Compensation: Volunteer / Unpaid
Reporting to: Global Volunteer Coordinator, HELPING CHILDREN INC

��️ Key Responsibilities

• Serve as the official country representative of HELPING CHILDREN INC

• Establish and grow a network of volunteers in your country

• Identify local needs and opportunities to implement or partner on child-focused projects

• Organize virtual awareness campaigns, fundraising, and outreach events

• Coordinate with the international team for reporting and alignment with global strategy

• Represent HELPING CHILDREN INC in local forums, events, or online platforms

• Promote HELPING CHILDREN INC through local partnerships and media

✅ Ideal Candidate

We are looking for individuals who are:

• Passionate about child rights, education, health, and protection

• Fluent in English (basic proficiency required)

• Active in their local communities or online networks

• Strong communicators with leadership or coordination experience

• Able to commit time consistently and responsibly

• Tech-savvy and capable of using email, Google Drive, and Zoom

• Students, professionals, educators, activists, and retired individuals are welcome

�� Benefits to You

• Serve a meaningful cause from the comfort of your home

• Gain global nonprofit leadership experience

• Receive a Certificate of Appointment as Country Director

• Access to exclusive training, resources, and networking opportunities

• Be featured on HELPING CHILDREN INC’s website and social media as an ambassador

• Contribute ideas to global child development projects

• Opportunity to lead your own team of volunteers in-country

�� Join Us and Be the Voice for Children in Your Country

Together, we can create a better world for children—no matter where we are. Become an Online Country Director with HELPING CHILDREN INC and help bring lasting change.

Would you like me to also prepare a Google Form template for application submission or provide a version

We are a new Community Interest Company offering arts, gardening and wellbeing workshops to all.  We are currently running on a 100% voluntary basis and are looking for some revenue to offer more to our local communities. Do you have a few hours spare each week to help us out? Do you have previous experience with applying for funding? Do you think gardening and The Arts should be accessible to all? If so we would love to hear from you.

Aim of the post: To generate an income from local, regional and national grant pots to increase the range and effectiveness of Flourish Arts Network outreach.

Person Specification: The successful candidate will be required to demonstrate the following knowledge, skills and experience;

• Relevant qualifications, previous experience in grant / bid writing, fundraising, and excellent communication skills.
• Successful track record of achieving agreed financial income targets with a charity, CIC, social enterprise or not-for-profit organisation.
• Ability to communicate effectively verbally and in writing, work collaboratively and supportively as part of a team.
• Manage time effectively and work to deadlines; be organised in monitoring grants and responding to grant providers.
• Volunteer as little as two hours per week.
• Be passionate about the wellbeing of others.

Duties can include;

• Apply to a list of grant/funders which will be provided. Research potential grant providers to seek funding opportunities especially those relating to Flourish Arts Network's areas of operation.
• Determine and create plans to streamline the grants administration procedure.
• Initiate contact and write bids to raise funds to support for Flourish Arts Network.
• Liaise with grant providers to ensure receipt of applications, and get feedback for any unsuccessful bids in order to learn and develop moving forward.
• Closely track grant expenditure and monitoring for successful bids, in line with the terms of each grant received.
• Join us for for refreshements and conversations at some of our free events.

Job Title: Data Analyst                                                                                     

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival that celebrates Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts fair. Hosted at Kingston University Townhouse, this event engages the local community through free performances, classes, and exhibitions.

As part of this project, we are looking for a Data Analyst who can help us measure community impact, inform decision-making, and contribute to continuous improvement across programme delivery. This is a hybrid volunteer role, ideal for someone based near Kingston (travel expenses will be reimbursed). You’ll gain valuable experience working in the non-profit sector and help shape a high-profile cultural programme that has received praise from local councillors, Kingston University, and the Brazilian Consulate in London.

Position Overview:
The Data Analyst plays a key role in supporting Quilombo UK’s community and cultural initiatives by collecting, managing, analysing, and reporting data related to engagement, outreach, and programme impact. This role is crucial to enabling data-driven decision-making across teams and enhancing the visibility of outcomes to stakeholders and funders.

Key Responsibilities:

Data Collection & Management:

• Gather, clean, and manage datasets from sources including attendance logs, feedback surveys, fundraising data, and project reports.

• Ensure data integrity, confidentiality, and organisation across internal records.

Analysis & Insight Generation:

• Identify trends and patterns to evaluate the effectiveness of “Solta o Jogo” programming.

• Support strategy development through analysis of community engagement, volunteer participation, and performance indicators.

Reporting & Visualisation:

• Build user-friendly dashboards and visuals to support internal teams and partner reporting needs.

• Present clear summaries and insights to both technical and non-technical audiences.

Cross-functional Collaboration:

• Work with Programme, PR, and Marketing teams to align data insights with communication strategies and outreach efforts.

• Provide data-driven inputs for programme evaluation and future planning.

Continuous Improvement:

• Support the design of outcome tracking tools, surveys, and templates.

• Suggest enhancements to reporting systems and support data-driven fundraising efforts.

Required Qualifications:

Education:

• Bachelor's degree or working toward a qualification in Data Science, Statistics, Economics, Public Health, Social Research, or related field.

Experience:

• Experience working with spreadsheets and large datasets.

• Demonstrated ability to collect, clean, and interpret data using Excel or Google Sheets.

• (Desirable) Familiarity with tools like Power BI, SPSS, R, or Python.

Skills:

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication.

• Ability to translate complex data into accessible reports.

• A proactive, collaborative, and detail-oriented mindset.

Benefits:

• Contribute to a nationally recognised cultural project with real community impact.

• Gain valuable experience in data analysis within the Third Sector.

• Build a portfolio of data visualisation and impact reporting work.

• Receive support and mentoring from a collaborative and diverse volunteer team.

• Reimbursement of local travel expenses.

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Who are we?

We are Buttons & Bubbles CIC. We work to increase inclusion and representation across society for disabled families.We have several different services including inclusive characters, sensory workshops, resources, events, advocacy and more.

What are we looking for?

Are you looking for a volunteering opportunity that you can do in your own time and without having to leave the comfort of the sofa? Do you have a good imagination? Are you interested in graphic design? Or have an artistic flair?

We’ve created ‘Bubble World’ which is home to our characters. We have had some graphics made for ‘Bubble World’ but we would love more! We can then use them and others such as little Santa Hats, Pumpkins and Easter Eggs to keep creating our resources and activity packs.

What do we expect?

• Be willing to undertake our training programme which will be done virtually and at a time to suit you.

• Have an Enhanced DBS check (preferably be on the update system)

• Sign our volunteer contract. (If you disagree with anything in it please do discuss it with us and we will be happy to have a conversation and make small changes if appropriate).

• A positive attitude to disability and illness. We are happy to answer questions on this.

What can you expect?

• A community group that does not currently operate a rota system of any kind. Youdon’t have to regularly commit your time.

• A kind, caring, nurturing company who cares about people, staff and volunteers. Our aim is to keep your wellbeing at the centre of our work.

• A very positive and proactive approach to disability and illness. Any and all accommodations will be made that you require. If there is anything you wish to discuss in private please email us and we will arrange a confidential chat.

Benefits to Volunteering with Buttons & Bubbles CIC

• Gaining valuable experience and improving your confidence

• Allows you to explore potentially different areas of interest.

• Make a difference to community

• Develop your current skill set and gain new skills.

• Displays your level of commitment to future employers.

• Displays your ability to balance and schedule your time effectively when seeking future employment.

For further information or to apply email us and we will be more than happy to have a chat. 

Please note we are looking for volunteers who are based in the UK.