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Dear Prospective Trustee

Thank you for your interest in Citizens Advice Merton and Lambeth (CAML). This pack sets out more information about the charity, the board, the role of a trustee, and how to apply.

We are excited about the future and are looking for energetic, talented and committed individuals to help support the charity as trustees to continue its incredible work for the people of Merton and Lambeth.

What we do

CAML is one of the busiest advice charities in London.  We support individuals and families who live, work or study primarily in the London Boroughs of Merton and Lambeth and also elsewhere (dependent on service).  We also work to raise awareness and understanding of the challenging issues affecting individuals and our communities.

We were one of the first Citizens Advice services to open our doors over 85 years ago. We have had an extremely busy few years, with individuals and families increasingly seeking our support with the cost of living crisis.  Our support and services are as important today as they were when our work began.

We are part of the national Citizens Advice network of over 240 local charities that deliver advice across the country.

In FY 23/24, we supported over 25,000 individuals.  Our information, support and advice services are provided via telephone, online, video conferencing and face-to-face.  We provide face-to-face support from two CAML offices and multiple outreach venues in local communities.  Our aim is to empower people to better help themselves, but we are always here with further support if needed. 

CAML in 2025

CAML is at an important point in its history. Demand for our services continues to accelerate as high levels of hardship become an established reality for many people living in our boroughs.  The two boroughs we serve contain pockets of wealth and affluence, but also feature areas of significant poverty and deprivation where our services are most depended upon.

At the same time, similar to many charities, we face funding challenges – not least given the majority of our funds come from our local authorities. Our current turnover is over £1.2m a year. Like others, CAML faces funding challenges often related to changes in central government policies and local government financial challenges, with a need to look at new ways of diversifying income streams.

The organisation has a strong foundation from which to deliver in this difficult environment – particularly with a team that is committed to our clients and expert in giving quality advice. We also have positive working relationships with our funders, councils and partners, and a strong local reputation.

Our leadership

The operational leadership and management of CAML is carried out by our CEO, Simon Shimmens, with three senior managers and a team of around 40 staff and 20 volunteers. Short biographies of our existing trustees are available on our website.

The role of the Board

Each trustee has a responsibility to contribute to discharging the Board’s responsibilities. We do this by:

● Regularly preparing for, attending and participating in meetings

● Understanding the business of CAML

● Contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance

● Monitoring our services, ensuring compliance with our governing documents and policies and monitoring maintenance of Citizens Advice standards

● Monitoring the charity’s financial position and ensuring it operates within its means and delivers on its objectives with clear lines of accountability for day-to-day financial management

● Supporting the charity’s development through participation in agreed projects

● Actively seeking to further CAML’s strategic objectives and acting in its best interest at all times

Above all we are looking for people with strategic vision and independent judgement who together can support the charity and its executive team. As trustees we are visible to our staff and volunteers, engaging and recognising the excellent work they do. Each trustee is expected to spend time with service delivery staff and volunteers, ideally at least once a year. 

You will be a genuine team player, able to support colleagues, input constructively and positively to discussions and to support and uphold collective decisions. 

As a trustee you will support the charity’s values and objectives and will act as a positive and genuine advocate promoting the work of the charity within your personal networks and to the wider world. 

The commitment we need

Each trustee attends quarterly Board meetings and is a member of one of the delegated authority sub-committees – Finance and People – which also meet once a quarter.

While the precise nature will differ month-to-month, this is likely to average at eight to ten hours a month. This allows for board and committee meetings, reading papers in advance of these, ad-hoc actions and discussions, and visiting CAML’s services.

Board meetings are currently held in person in our Mitcham Office, with sub-committee meetings held remotely. Across the Board, we attend key events such as Volunteers’ Week and charity events/activities.

Particular skills/experiences we’re seeking

We are looking to recruit two new trustees to join our strong and dynamic Board.

We would particularly welcome applications from those with skills and experiences to help complement the current Board. Our priority recruitment areas are:

●HR: We are committed to ensuring the highest standards of governance in policies and practice related to employee relations, recruitment, retention, reward and recognition as well as staff and trustee training and development. We are seeking a trustee with senior HR experience to support the strategic oversight of our People approach.

●Accountancy: Financial oversight is an integral part of a well-functioning trustee Board. We are looking to further bolster this expertise within the Board to provide support for our Treasurer if required.

●Pensions: CAML has a legacy Defined Benefit pension scheme (closed to new entrants) and a Defined Contribution scheme. We are looking for an individual with actuarial or pension trustee skills to advise the Board with regard to our pension schemes, and whether we should be looking to make any changes.

●Legal: We are looking to further expand our legal expertise on the Board. We particularly welcome interest from individuals with experience in charity law however all applicants with legal experience are welcomed.

In addition to these skills, we would welcome applications from candidates with previous trustee experience and/or applicants who may be open to taking on the role of Vice-Chair (further information can be provided on this if requested).

The benefits of being a trustee with CAML

Although the role of a trustee is unpaid (reasonable out of pocket expenses are reimbursed), there are many reasons to join us, including:

● Being a trustee is one of the most powerful ways in which you can contribute to your local community and to a cause you care about.

● Corporations of all sizes take voluntary and community enriching activities seriously with trusteeship considered an effective method of professional development and community engagement.

● Being a trustee is a fantastic way of developing your strategic experience and oversight, giving you the opportunity to develop your critical thinking, problem solving and analytical skills.

● Being a trustee can open up your professional network.

How to apply

Follow the link to our website and complete the relevant documents at the bottom of the advert.

We are recruiting on a rolling basis and are considering applications as and when we receive them. This recruitment remains live until 30th June 2025.

All applications are considered by a trustee panel, with shortlisted candidates then invited to an interview, to take place within a month of receiving their application. 

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Ready to help shape the future of students’ lives?
Middlesex Students’ Union (MDXSU) is looking for three new Trustees, including a new Chair of the Board, to join our vibrant and values-driven organisation.

At MDXSU, we empower Middlesex University students to shape their lives, build their futures, and create change—together. Through student communities, campaigning, events, and independent advice, we help turn a good education into a transformative one. 

About the Role

We’re looking for individuals who are passionate about education, social justice, and the power of student-led change. As a Trustee, you’ll help shape MDXSU’s strategic direction, scrutinise finances, and ensure we’re fulfilling our charitable purpose.

We welcome applications from people of all backgrounds—particularly those with experience in one or more of the following areas:

• Membership-led or student-led organisations
• Finance or legal oversight
• HR and organisational development
• Higher education policy
• Equality, diversity, and inclusion
• Fundraising and income development
• Charity governance
• Community connections in North London

About You

We're seeking individuals who are:

• Proactive, collaborative and strategic thinkers
• Committed to MDXSU's values and mission
• Confident communicators who can support and challenge effectively
• Passionate about student voice and social change 

For the Chair role, we're looking for an experienced leader to guide the Board, support the CEO, and help drive the organisation to new heights. If interested, please indicate this in your application.

Time Commitment & Expenses

• Approx. 5 board meetings per year (in-person in London)
• Optional involvement in sub-committees (4 additional online meetings annually)
• Occasional away days or events
• All reasonable expenses covered, with travel and accommodation booked by MDXSU

How to Apply

To apply, send your CV and a one-page cover letter outlining your interest in the role and how your experience matches our needs. Please apply by midday on Thursday 3rd July 2025 to be considered for our second round of interviews in July. Applications will remain open until all positions are filled.

BoB Trustee Specification- June 2025 

Build on Belief is a charity dedicated to helping people who have, or have had issues with drugs and alcohol use, working to improve and sustain their health and wellbeing in order they can recover to lead fulfilling lives. Bring your experience and skills to become a voluntary trustee for a growing and innovative organisation and help make a difference across diverse communities in London and the South-East. If you’ve experience in the health care sector and perhaps even your own lived experience, then you could help us take the organisation forward.

What you will be doing 

Along with other members of the Board, you will be responsible for providing the strategic and practical governance of an enthusiastic and innovative organisation. As a Lived Experience Recovery Organisation for people with histories of drug and alcohol problems we are a pioneering and innovative charity. 

BoB helps build the “social capital’ of people who are on a journey of recovery from histories of alcohol, illicit or prescribed drugs. Many of our service users and volunteers across our ten London and South-East projects have associated mental and physical health problems, along with histories of homelessness and unemployment.

We largely operate a structure where we recruit volunteers from our service users, and our managers from our volunteer pool, once trained. Our CEO, most managers and some members of the Board have lived experience, and many have been through the drug and alcohol treatment system. This ‘unique’ structure, we believe, gives a high level of peer led understanding of needs and responses.  

In terms of key responsibilities, trustees are expected to: 

• Attend and contribute to Board (six evening meetings (2hrs) a year at Earls Court and/or online) and related meetings and share in decision making about all significant issues that impact on BoB. 

• Work with the Chief Executive and senior leadership team to practically support and develop the design and operation of new areas of service delivery as well as providing input and oversight to help everyday operations.

• Ensure that as a diverse Lived Experience Recovery Organisation, trustees continue to keep the interests and needs of those recovering from addiction at the forefront of governance. 

• Develop and regularly monitor the implementation of BoB’s strategy. 

• Oversee BoB’s work, ensuring accountability, strategically managing finances and risks, protecting charity assets, adopting and updating policies and procedures so they are fit for purpose and that the charities resources are used efficiently and effectively. 

• Act as custodian of BoB’s values and long-term future, ensuring that the organisation is complying with its constitution, and is managed prudently and lawfully. 

• Using contacts and networks to help BoB grow and develop and to be an active ambassador for the organisation. 

• Other duties required and expected of a Trustee/Company Director, including ad-hoc task groups and very occasional weekend visits to services across London and the South-East of England. 

What we are looking for 

Our Trustee Board comprises people who have good skills and experience in financial operations, corporate strategic marketing and communications, health care, HR, information technology and legal matters. However, we are at a stage of development where we wish to broaden and strengthen our governance with an additional trustee who has a background as an experienced health care practitioner, to join us on a voluntary basis to help take the organisation forward. 

If you’ve experience as a health care sector practitioner, then you could make a significant contribution to our development. 

We are open to a variety of professional health care backgrounds, including: 

• Experience in health care, clinical or public health, ideally in the fields of drug and alcohol addictions, primary care or mental health. 

• Experience as a registered doctor, nurse or psychologist. 

• Familiarity of services and interventions aimed at supporting people with complex needs. 

We are very open to bringing on board people who can support us becoming a more inclusive organisation. We particularly welcome applications from individuals from diverse ethnic backgrounds, women and other underrepresented groups, including those with disabilities and from LGBTQI communities. We are also very open to recruiting someone who may have their own lived experience of addictions and adversity to draw upon. What counts will be your enthusiasm, commitment, competence and interest in taking on a trustee and governance role. 

We seek a trustee who can collaborate at governance and staff level, and work effectively with others across our organisation, in person and, where appropriate, remotely. 

Qualities Required 

Trustees are expected to: 

• Share BoB’s values and aspirations along with having empathy with those seeking to rebuild their lives from histories of problem substance use.

• Have the expertise, skills, life experience and personal qualities to help form an effective and diverse Board. 

• Roll up their sleeves to provide practical support to the CEO and leadership team to achieve our strategy. 

• Demonstrate a willingness to adhere to the BoB Code of Conduct. 

• Be able to fully discharge the legal requirements of being a trustee and company director. 

What difference will you make? 

We are looking for a volunteer trustee to join us on our Board of Trustees/Directors that currently meets once every two months on the first Tuesday evening of the month between 6:00pm and 8pm, usually face-to-face meetings In Earls Court. 
The impact we look to you and other trustees to make includes: 

• better strategic development and governance oversight 

• taking on a lead oversight role for specific initiatives (eg: health and wellbeing of staff, volunteers & service users; organisational developments such as social prescribing, harm reduction efforts; safeguarding)) 

• helping forge new partnerships with others to support the implementation of our strategy 

• using your practical skills and experience to support our small central staff team 

• helping raise the profile of BoB with potential supporters and funders. We want to demonstrate the contribution that peer run social support can make to tackling the stigma that goes with drug and alcohol problems. 

• delivering on our commitment to having more diversity and voices from different cultures in our leadership 

What's in it for the volunteer? 

This role offers a good opportunity for someone interested in a grass-roots South-East based charity, getting Board experience, or for someone new to senior management or a new charity. With us you will be able to add real value and have a crucial input using your interest and skills to help the organisation flourish and develop and reach new ‘audiences’. 

Much is made of the idea of co-production but at BoB we take this one step further by enabling peer support. By joining our Board, you can bring your professional and/or personal experience to nurture and enthuse people recovering from drug and alcohol problems to reach out and support others, using their talents and interests. 

A few more details on application process  

Our deadline for applications is Monday 30 June. 

• Please submit a CV with a covering letter which must address three questions (see below). 

• We aim to be flexible with interview dates, to include early evenings but aim to hold them during the summer. 

• If you need any particular support if you are invited to an interview, then please make this clear in your supporting statement (see below). 

• We plan to have a three-month induction and familiarisation process before final confirmation as a trustee. Once appointed, Trustees are expected to serve a minimum three-year term of office. This is a voluntary and non-paid position.

• Your Supportive Statement or covering letter should address three questions: 

1. Why are you interested in becoming a trustee of BoB? 

1. What insights and experiences can you bring to our Board? 

1. Is there anything in your background that we should be aware of that might be relevant to you becoming a trustee/company director? 

About Build on Belief 

Objectives 

Build on Belief (BoB) is a Lived Experience Recovery Organisation (LERO), registered as a charity that is changing the face of the drug and alcohol treatment and the recovery system in London and the Southeast. Our services are run by people who have had their own experiences of drug and alcohol addiction and understand not only what it’s like first-hand, but also the struggle people often have to reach and maintain recovery. After all, who is better placed to understand what someone with substance use issues is going through than someone who has been there themselves?

Socially focused activities 

As the addiction lifestyle can be all-consuming, it’s also important to find new interests that help to fill the void many people are faced with in early recovery. With this in mind BoB runs a range of sports, art and music workshops and clubs that provide the opportunity to try something new, meet new people, have fun and maybe even fulfil a lifelong ambition to play in a rock and roll band or try out yoga. We provide an open-minded and supportive atmosphere that gives people the confidence to try out new activities and find a sense of purpose and belonging. Often people who come along to our ten local social clubs across London, Sussex and now Buckinghamshire feel a sense of belonging they have not had for a long time, if ever. Some of us feel like we are part of a family. 

All of our drop-in services run at the weekend and some during the week. Where we can, we aim to give our service users access to opportunities such as: music workshops, sports clubs, arts, alternative therapies, food and drink, gardening and allotments and a strong sense of community. We also run a recovery café, CBT support group and sports clubs during the week and on-line offer LGBTQI support groups. With nearly 40% of our service users being people from diverse ethnic communities we are very keen to see that our volunteers, staff and trustees reflect the diversity where we work. 

To complement these local peer-led social activities we have also developed an on-line programme to support peoples’ recovery journey. Whether its Recovery Support sessions offered 6 days a week, quizzes and games, hands on creative groups (Art Together, Creative Writing, Play Reading) or other well-being focused groups (Yoga, Mindfulness, Tai-Chi and more).

Music workshops, sports clubs, arts, alternative therapies, food and drink, and a strong sense of community are just some of the things on offer to anyone who visits us.  

Our deadline for applications is Monday 30 June. 

Background

First Step is a Charity based in the London Borough of Havering, working with families of children with special needs and/or disabilities. For more than 35 years, we have supported in excess of 1,500 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, where they have concerns about their child.  We provide a range of family-centric services tailored to each family’s and child’s needs.

During our history we’ve had highs and lows, including overcoming a challenging time following the withdrawal of funding from the Local Authority in 2017 as part of their own austerity cuts.  Despite this, we’ve managed to sustain the charity through increased fundraising.

Our current Board has more than 80 years of experience, and over the next couple of years we’re looking to add some new and dynamic Trustees to strengthen the team and bring refreshed critical and creative thinking to our Charity.

The Chair of Trustees Role

Our Chair is looking to stand down after 10 fulfilling years, and we are looking for a new Chair to work with our Board and CEO to further strengthen our organisation long into the future.  

The new Chair should be ambitious for our Charity and have the vision and energy to help it extend its reach and impact, along with being an experienced leader who has empathy for our families, and lives our values.

They will need to have the ability to lead from the front in a collaborative style that builds consensus amongst the board, so we can meet the challenges ahead.

First Step are passionate about creating a diverse workforce and positively encourage applications from under-represented communities.

The Manor House Centre for Psychotherapy and Counselling (MHCPC) is an established training centre and clinical service. At a time when mental health provisions have been in increased demand, we have experienced exponential growth of our services and wish to develop these further.

We are ambitious to develop and raise our profile and influence to offer mental health support to those that need it most in our borough. The MHCPC are uniquely positioned to offer low-cost open-ended therapy to those who can least afford it.

The MHCPC provide long-term psychodynamic counselling rather than CBT, for those patients in the community for whom the former is more suitable. We provide a service which reduces the impact on NHS mental health provisions and thus supports patients who would otherwise face joining an unrealistically long waiting list for short-term work.

The MHCPC sets high training and clinical standards: our training programme is accredited by both the British Association for Psychotherapy and Counselling (BACP) and the British Psychoanalytic Council (BPC). 

What are we looking for?

The MHCPC seek to appoint an enthusiastic and engaging Chair, with a passion for mental health and supporting the local community.

The role of the Chair is to provide leadership and direction to the Board of Trustees. The Chair’s aim is to enable the board to fulfil their responsibilities for the overall governance and strategic direction of the organisation.

The Chair will ensure that the organisation complies with its governing document and any other relevant legislation or regulations and to make sure that the organisation pursues its objectives as defined in its constitution.

The Chair's role is to work in partnership with the Board of Management, helping them achieve their vision for the organisation.

Personal Qualities

• Demonstrate a strong and visible passion and commitment to the charity, its strategic objectives and cause
• Personal gravitas to lead an organisation
• Exhibit strong inter-personal and relationship building abilities and be comfortable in an ambassadorial role
• Demonstrate tact and diplomacy, with the ability to listen and engage effectively
• Strong networking capabilities that can be utilised for the benefit of the charity
• Ability to foster and promote a collaborative team environment
• Ability to commit time to conduct the role well, including travel and attending events out of office hours.

Experience

• Experience of operating at a senior strategic leadership level within an organisation
• Successful track record of achievement through their career
• Experience of charity governance and working with or as part of a Board of Trustees
• Experience of external representation, delivering presentations and managing stakeholders
• Significant experience of chairing meetings and events
• Experience of recruiting Trustees

Knowledge and skills

• Broad knowledge and understanding of the charity sector and current issues affecting it
• Strong leadership skills, ability to motivate staff and volunteers and bring people together
• Financial management expertise and a broad understanding of charity finance issues
• Good understanding of charity governance issues

What difference will you make?

The MHCPC has an active Board of Management responsible for the day to day running of the organisation. The Chair's role is to work in partnership with the Board of Management and, with the support of the Board of Trustees, helping them achieve their vision for the organisation.

We are seeking to appoint a dynamic and passionate Chair of the Board of Trustees to provide leadership to the Board and to ensure that the organisation delivers its charitable purpose in close cooperation with the Board of Management.

A Chair is sought who has a strong empathy with the organisation’s objectives and has some understanding of, or interest in, talking therapies and mental health. We are looking to appoint a Chair who can provide strategic insight and expertise to the Board deliberations and support our growth and development at an exciting time for the organisation as we strategically plan how to expand our provision of affordable therapy.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Ready to help shape the future of students’ lives?
Middlesex Students’ Union (MDXSU) is looking for three new Trustees, including a new Chair of the Board, to join our vibrant and values-driven organisation.

At MDXSU, we empower Middlesex University students to shape their lives, build their futures, and create change—together. Through student communities, campaigning, events, and independent advice, we help turn a good education into a transformative one. 

About the Role

We’re looking for individuals who are passionate about education, social justice, and the power of student-led change. As a Trustee, you’ll help shape MDXSU’s strategic direction, scrutinise finances, and ensure we’re fulfilling our charitable purpose.

We welcome applications from people of all backgrounds—particularly those with experience in one or more of the following areas:

• Membership-led or student-led organisations
• Finance or legal oversight
• HR and organisational development
• Higher education policy
• Equality, diversity, and inclusion
• Fundraising and income development
• Charity governance
• Community connections in North London

About You

We're seeking individuals who are:

• Proactive, collaborative and strategic thinkers
• Committed to MDXSU's values and mission
• Confident communicators who can support and challenge effectively
• Passionate about student voice and social change 

For the Chair role, we're looking for an experienced leader to guide the Board, support the CEO, and help drive the organisation to new heights. If interested, please indicate this in your application.

Time Commitment & Expenses

• Approx. 5 board meetings per year (in-person in London)
• Optional involvement in sub-committees (4 additional online meetings annually)
• Occasional away days or events
• All reasonable expenses covered, with travel and accommodation booked by MDXSU

How to Apply

To apply, send your CV and a one-page cover letter outlining your interest in the role and how your experience matches our needs. Please apply by midday on Thursday 3rd July 2025 to be considered for our second round of interviews in July. Applications will remain open until all positions are filled.

We are seeking to add to the expertise of our experienced, professional Board of Trustees all of whom are volunteers.  All our Trustees require excellent communication skills, the ability to work effectively as part of a team, strategic vision and good independent judgement. Although not limited to, we would particularly value the experience and skills in the following areas : 

• Company Secretary/Legal Experience 
• Fundraising in the following areas – Grant, Corporate and Public 
• Marketing 

Lived or shared experience of mental health – desirable. 

Inclusion is one of our values and we are looking for diversity in the makeup of our Board. We particularly welcome applications from underrepresented communities. The Board of Trustees meets every six weeks (in-person), in the evening at 7 p.m. for approximately 2 hours in the Borough of Sutton. 

As background information, Sutton Mental Health Foundation was established as a charity in 1998. Its aim is to support individuals experiencing serious mental health issues in the London Borough of Sutton. We aim to keep such individuals well and active helping them to have a voice in the provision of mental health care in the Borough.  Our vision is to provide a community in Sutton which values mental wellbeing and understands how to respond positively to individuals’ anxiety and distress.  The Foundation works together to promote mental wellbeing resilience and recovery from mental distress.We provide nonclinical support through our Intentional Peer Support programme together with a Day Service and a Crisis Cafe at our centre in Belmont. We receive funding mainly from the NHS and the London Borough of Sutton although we are part of the Voluntary Sector. 

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.

Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available to run a shift on the following days/hours:

• Monday to Sunday, 5pm-7pm
• Thursday to Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

www.myblackdog.co

Summary

Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.

Detailed description

You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.

Mondays: 
Cheshunt (Location to be disclosed after interview)
4.30pm to 6pm
Young Asylum Seekers support

Tuesdays
YMCA Orbital Community HUB
Haines Way, Watford, WD25 7QU
10 - 16 ages (19 with SEND)
6:30pm till 8pm
Open during half term

Wednesdays: 
Jim Macdonald Centre
9 - 13 ages - 4:30pm till 6pm
13 - 16 ages - 6:30pm till 8pm
Open during half term

Thursdays:
The Hive, Jim Macdonald Centre
11 - 17 ages - 4pm till 6pm
Term time only

You will be:

Supporting youth work activities and workshops

Supervising young people in discussion sessions

Building positive relationships with young people

Working with other staff to plan and evaluate activities by gaining feedback

The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.

We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!

We look forward to welcoming you to be a part of the One YMCA Family!

Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team. 

About the role

Our Peer Mentors are at the forefront of our Youth Services delivery, tackling head on the issues that young people are facing everyday. As a Peer Mentor, you will engage with young people who reach out to Youth4Youth for support, taking time to coach and guide them through the difficulties that they are facing. This exciting opportunity, targeted at individuals who are between the ages of 16 and 25, provides young people with the space to directly impact and transform the lives of young people, significantly improving their overall wellbeing.

Ideal candidates are those who are able to commit to regular volunteering activity of at least 2 hours per week (on average) and who are able to comfortably communicate via written e-mail and other remote chat functionalities.

Responsibilities:

Your core responsibilities as a Peer Mentor at Youth4Youth include:

• Building strong, professional relationships with young people seeking mentoring support.
• Demonstrating commitment to the charity by regular volunteer engagement to maintain ongoing communication with young people (which includes responding to young people within an agreed and reasonable time frame).
• Providing light support, advice and guidance to young people in relation to the troubles that they are facing, in line with the resources provided to you by the charity.
• Maintaining professional boundaries with young people and not seeking to offer support beyond your capability that may put a young person at risk.
• Maintaining regular contact with your Youth4Youth supervisor, with the expectation that you will meet at least once per month for a supervision session that involves reflective practice and a focus on your development as a mentor.
• Providing support as part of our Peer Mentor network to colleagues across the Charity who are also directly supporting young people.
• Maintaining compliance with all policies. Most importantly this means maintaining the right level of confidentiality around your conversations with young people and recognising your safeguarding responsibilities in raising concerns as they arise to keep young people safe.

Peer Mentors are also actively encouraged to get involved in fundraising, outreach and social media activities where they feel comfortable and able to.

Skills 

• Strong written communication skills, such as being able to effectively compose a written e-mail in response to a young person.
• Ability to build strong, professional relationships and maintain trust between yourself and a young person, such as through active listening and adapting to the individual needs of different young people.
• Ability to demonstrate empathy to others.
• Ability to work in a challenging environment and recognise when you may need support yourself.
• Proficient in the use of IT tools, such as Microsoft Outlook.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Skills development for you:

As a Peer Mentor at Youth4Youth, you will be required to take part and graduate our Youth Services Academy. This program requires an upfront commitment of 10 - 13 hours of training prior to taking on the role of communicating with young people. This investment in you not only equips you with the understanding of what it takes to be a successful peer mentor, and the skills that you will need, but also is an investment in you. This training will provide you with core soft skills that are transferrable to many opportunities, whether that's in everyday life for you, your education setting or your place of work. All Mentors graduating from the Youth Services Academy will be provided with an electronic certificate to demonstrate your successful completion of the program, which can be shared with potential employers.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries

The hiring process:

Unlike other roles at Youth4Youth, the hiring process has been simplified for peer mentors, recognising the demographic of individuals that we are seeking to fill these positions. To put you at ease, the hiring process includes:

• An initial application, stating your reasons for wishing to become a Peer Mentor
• A remote interview conducted via Microsoft Teams

Successful candidates at this stage will be invited into the final stage of the recruitment process which includes:

• Satisfactory references being received (these do not need to be employment references)
• A satisfactory DBS check being received
• Successful completion of the Youth Services Academy

We are looking for enthusiastic people to join our trustee committee and help shape and deliver animal welfare in the East and South East London areas.
 

The RSPCA East London and Havering Branch aims to align its core objectives with those of the National RSPCA — specifically: to rescue, rehabilitate, rehome, and protect animals.

The RSPCA East London and Havering Branch CIO (the "Branch") is seeking to appoint new Trustees to join the Branch Trustee Committee. This is an exciting time for the Branch as we aim to grow and enhance our services across East and South East London.

What does the Branch do?

Our Branch covers postcodes within East and South East London (those beginning with E or RM). We operate boarding facilities where we care for, rehabilitate, and rehome cats rescued by RSPCA Inspectors.

We are an independent charity, working in partnership with the National RSPCA, a separate charity. Together, we deliver the RSPCA's mission — focused on frontline animal welfare and community engagement.

As an independent branch, we fundraise and manage our resources independently to deliver animal welfare services. We receive some financial support and guidance on best practices from the National RSPCA to ensure we comply with Charity Commission regulations.

Future Plans

In the coming years, our plans include:

· Developing and executing plans for sustainable income growth 

· Building out our volunteer and supporter network

These plans are continuously reviewed and developed by the Branch Trustees to ensure we focus our efforts on helping as many animals as possible.

What are we looking for?

We are looking for people from all social and cultural backgrounds with experience or skills in any of the following areas:

· Accounting

· Marketing and Communications (including social media, PR, websites)

· Fundraising (including corporate fundraising, trust fund and grant applications)

· Local community and supporter engagement

· Charity growth and development

· Veterinary or animal welfare

· Volunteer management

Alongside relevant experience, we’re looking for people who are committed to the RSPCA’s charitable objectives and share our passion for animal welfare. You should be a creative, innovative team player, bring a fresh perspective, and be able to turn ideas into action.

We are particularly interested in hearing from individuals who live or work in the areas we cover (E or RM postcodes), or who can travel to London for Branch meetings and fundraising activities.

What can we offer in return?

We offer all Trustees:

· Support from both the RSPCA team

· A platform to utilise your skills and experience to shape the charity and directly impact local animal welfare

· An opportunity to gain new skills and develop existing ones while making a real difference

· A chance to expand your professional and personal network by working with like-minded people

Practical Considerations

Please note:

· You must be based in London or can have regular access to London to join our fundraising activities

· You must be aged 18 or over and a UK tax resident to join the Trustee Committee

· You must be a member of our Branch before you are eligible to be co-opted or elected as a Trustee

· Trustees are elected for a 12-month term each year

· Reasonable expenses will be reimbursed

· Trustees must sign a Declaration of Willingness to Act and confirm they are not disqualified from being a Trustee (more information is available on the Charity Commission website)

What difference will you make?

As a Trustee, you will:

· Help shape the strategy and direction of the Branch

· Contribute your unique skills and experience to decision-making

· Work as part of a collaborative and motivated team

· Develop your own skills or pass them on to others

Together, we can make a significant impact on animal welfare in our community.

Please include also a cover letter explaining why you are interested in this role and detailing your relevant skills, knowledge, experience, and motivation.

Youth Helpers work directly with young people in St John Ambulance Badger Setts and Cadet Units. By supporting our Youth Leaders to deliver a sessions across our range of programmes. In this role, you'll support the learning and development of young people into the next generation of health citizens. Youth Helpers also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We meet weekly during term time on a Wednesday. Outside of our weekly meetings, there are optional opportunities to attend training, events, and other youth activities, including summer camps.

Pursuing the role

• Welcome Event (Induction) - Monday 2nd June 2025

Closing date for these opportunities is: Wednesday 23rd July 2025

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.

We meet weekly during term time on a Wednesday. Outside of our weekly meetings, there are optional opportunities to attend training, events, and other youth activities, including summer camps. 

Pursuing the role

• Welcome Event (Induction) : 09/06/2025
• Training for role : Safeguarding Level 2 Youth Leader Training

Closing date for these opportunities is: 23/07/2025