SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same.

SCM is a small charity with a strategic plan for growth and sustainability, of which effective fundraising and financial management is a key part. We are looking for a Finance and Fundraising Administrator who will provide high quality administrative support for the fundraising work of SCM, helping to ensure that strong relationships are built with donors and supporters. The post holder will also support the Operations Manager in monitoring the financial performance of the charity by ensuring that financial records are kept up to date.

The main duties of this role include:

• Recording the fundraising activity of donors on a database and maintaining donor records.
• Sending out thank you letters and supporting the Fundraiser with appeal mailings.
• Supporting the Fundraiser to prepare monthly fundraising progress reports.
• Ensuring that all financial transactions are recorded on the accounting software (QuickBooks), including creating invoices.
• Administering the day to day financial activities of the charity, paying bills and expenses claims using online banking and ensuring monies received are banked promptly.
• Maintaining the smooth running of the office by undertaking a range of administrative tasks including dealing with post, staffing the telephone, arranging travel and accommodation and maintaining stocks of stationery as required.
• Undertaking any other tasks as required commensurate with the post, such as taking minutes of meetings.

The ideal candidate for this role will be someone who is well organised and has a keen eye for detail, with experience of working or volunteering in a similar role. You will need to show, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions, enhanced sickness and family leave pay, and flexible working.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background.

For an informal conversation about this role please contact Lisa Murphy, Operations Manager.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

Closing date for applications:   Tuesday 4th January 2022 at 5pm

Interviews to be held:           From 10th January 2022

Start date: As soon as possible

Can you empower disabled people? Do you have a passion for upholding peoples rights?  Could you give a disabled or vulnerable adult a voice?

This role is concerned with the direct provision of professional advocacy expertise to strengthen voice, champion rights, and change lives of people who may be marginalised or vulnerable. Jobholders would be responsible for providing a direct service to gain positive outcomes for people along with wider impacts. Applicants would desirably have gained a recognised qualification for their technical discipline.

Advocacy Matters vision of the future is for a fully inclusive society where vulnerable and marginalised people’s rights are upheld, their needs and wishes acted on and where their lives are fulfilling and active.

About The Role

Temporary
Days: 2-3 per month
Working Pattern: Monday - Friday (various days)
Location: London, Manchester, Birmingham, Leeds and Cardiff 
Salary: Up to £283.50 per day (+ Holiday allowance) Dependent on work delivered, paid monthly via timesheets
 

Place2Be are currently recruiting Zero Hour Trainers London, Manchester, Birmingham, Leeds and Cardiff. We are looking to expand our Zero Hours Contracted Trainer pool for those who would like more flexibility and choice about when they work for us. Our Learning and Development team offer counselling training from Level 2 up to PGDip and ongoing CPD for the Children’s Mental Health Workforce, and non-clinical mental health programmes for educators. As we continue to expand and extend our offer we are looking for additional Staff and Contracted Trainers to support this work.

In this role, you will be delivering a range of Learning and Development programmes as assigned by Place2Be, according to the content outline, to a consistently high standard and Communicate with members of the Learning and Development teams outside of training delivery time regarding administrative and clinical issues.

What will I be responsible for in my new role?
 
You will:

• deliver all Place2Be’s programmes with confidence, inspiring participants with an awareness of the importance of mental health and their opportunity and ability to bring about change in their setting
• present a professional impression of the organisation by ensuring that all required resources are prepared, appropriate and available as required by participants
• ensure that all reports, forms and feedback are shared with the relevant Learning and Development Programme Coordinators
• engage in ongoing development as a trainer using the frameworks, support and processes provided by Place2Be
• communicate with members of the Learning and Development teams outside of training delivery time regarding administrative and clinical issues
• recognise and working actively with changing dynamics during the workshops working constructively with conflict in a group-based training session

Diversity and Inclusion
 

Place2Be is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are particularly interested in attracting applications from applicants from diverse groups who are underrepresented.

Additionally, for our clinical roles we are particularly keen in attracting male candidates to reflect the diversity of the partner schools and communities we work in. 

All successful applicants to clinical roles will be asked to undertake an Enhanced Disclosure from the DBS/PVG.

About You

The successful candidate

 

Will have:

• a recognised professional qualification in counselling or psychotherapy
• a membership of a professional association relevant to counselling or psychotherapy, (e.g. BACP, UKCP, BAPT, HPC, NCS)
• good working knowledge of the BACP Ethical Framework for the Counselling Professions and can demonstrate practical experience of applying this framework
• strong knowledge and interest in a range of therapeutic and counselling approaches 
• ability to recognise and work actively with changing dynamics during training activities, exercises and group work. Able to work constructively with conflict in a group-based training session

1st Interview: 20th and 21st December 2021 ZOOM Video Interview
 
Please feel free to contact our Recruitment team via our website if you have any questions about this role, or would like to speak to someone.

In return we offer you a range of fantastic benefits including:

• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance, 4x Annual Salary
• Employee Assistance Programme
• Mobile Phone Discounts (EE Network)
• Cycle purchase and season ticket loan schemes
• Extended Maternity/Paternity Pay

If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.
 
Please view/download the full Job Description and Person Specification on our website for further details.

An exciting opportunity has become available for two, temporary, part time Children and Young People’s Officers to provide bereavement support, information, and guidance to our bereaved community. The post holders will be expected to manage a range of children’s bereavement services in the Birmingham Area, ensuring the highest standards of bereavement support are available to Birmingham families, with specific emphasis in Children and Young people in our most deprived areas.

This post is funded by a specific grant managed by Birmingham City Council Public Health team

The candidates must be able to work 2 to 3 days per week, at least one late shift (until 8pm) per week, and the occasional Saturday morning shift. It will also be expected that the successful candidates will attend at least 15 hours Continuous Professional Development Training per year, with training often held on a Saturday.

You have a good understanding of, and sympathetic approach to, people who gamble problematically, and are keen to learn and develop while making the most of your experience. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Apprentice Lived Experience Gambling Worker.

Based in Edgbaston, Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for someone who has lived experience of gambling issues, either through their own use or that of a family member, to provide information, advice, support, advocacy, and key work care plans for our clients. Working alongside Practitioners and a Participation Worker, you’ll be based at our offices but need to attend a variety of community venues where the service is delivered. You’ll also need to work in a way that recognises and values diversity and understands the functional model of gambling, the recovery agenda and problems caused by gambling.

To succeed, you’ll need first‐hand experience of the harms caused by gambling to individuals, young people, children, families and society and absence from an alcohol or substance misuse problem for at least two years. You’ll also need an understanding of a client centred approach to providing services and the ability to work as part of a team and assist with groups, training and promotional events. Self‐confident and self‐assured, you’re happy to work flexibly to meet the needs of the service and travel to various locations as required. What’s more, you have the communication skills it takes to liaise effectively with other health and social care agencies and are willing to work within the relevant child protection, vulnerable adults, confidentiality and health and safety policy and procedural requirements.

This role comes with the opportunity to train towards a recognised apprenticeship qualification ‐ City and Guilds Diploma in Adult Care Level 3 ‐ with the apprenticeship lasting 12‐18 months.

We have two roles available, one role based in Birmingham and the second role is to cover Telford and Worcester.

The salary for this role is £12,621.44 - £17,142.84 per annum.

This is a fixed term role for one year.

This is a full time role requiring the post holder to work 37 hours per week.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

Closing Date for applications is 3 December 2021  (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

So, are you ready to take on this rewarding role that comes with some really great benefits?

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Position: Family Practitioner
Location: Wolverhampton
Contract Type: Fixed Term Contract
Hours: Full Time, 35 hours per week
Salary: £22,000 per annum

Closing date for applications: 14th December 2021
Interview date: w/c 13th December 2021

About the role:

The Family Practitioner is responsible for delivering family and relationship-based interventions on both a 1-2-1 and groupwork basis in Activity Hubs (under the CFO Activity Hub contract) working with people on licence post-release from prison or on community orders. The Family Practitioner is responsible for working towards service delivery targets and providing information to evidence delivery.

About you:

We’re looking to appoint someone with experience of supporting individuals with multiple and complex needs to overcome barriers, and therefore have an appreciation of safeguarding, personal safety and professional boundaries. Ideally you will also have interagency work experience (building partnerships, promoting positive relationships between different agencies, and developing new approaches to service delivery).

You will also be comfortable delivering support on a 1-2-1 basis in the community. You will be a self-starter with the ability to manage and prioritise your own work.

The successful candidate will have excellent listening skills, the ability to develop relationships with clients, volunteers, and other stakeholders, proven experience of achieving qualitative and quantitative targets, and an understanding of the criminal justice system.

Finally, you will understand the importance of tracking your activities, as the success of the service will be dependent on you delivering the contracted support time and interventions for the benefit of service users.

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may have experience of the following: Family Practitioner, Support Worker, Advocate, Advocacy, Family Resettlement Practitioner, Social Worker, Family Services, Family Services Manager, Practitioner, Charity, Family Support, Family Support Practitioner, Third Sector, NFP, Not for Profit, etc.

Ref: 104 846

At the forefront of the organisation, you will be responsible for maintaining partnerships, supporting tutors/coaches and delivering our programmes from volunteer recruitment and workshop delivery all the way through to evaluation. This is an “in-at-the-deep-end” role and you will flourish in a small dynamic team with real influence.

Key Areas of Responsibility

Create a thriving community of social mobility advocates among university students and young professionals:

• Meeting recruitment targets for tutors/coaches across the region each term.
• Training volunteers in tutoring/coaching and our pedagogy.

Oversee multiple in-school and online programmes (university student led and peer to peer):

• Setting timelines for programme start and finish dates
• Communicating with school staff weekly to provide feedback after sessions
• Visiting schools to oversee quality.
• Managing and running online sessions.

Programme Design and Delivery:

• Contributing to the design of current workshops and creating new workshops when needed
• Running in-school or online workshops for groups of pupils (KS2-5) and facilitating university trips at the start and end of our programmes

Line managing a team of Head Coaches:

• Delivering training for Head Coaches
• Holding 1-1 appraisals to monitor performance and set actions

Embodying our values (humility, high expectations, service, responsibility and resilience) and demonstrating commitment to our mission.

Essential characteristics and experience:

• Passion for social mobility: we have big aims and are looking for those who share our desire to make education fairer in the UK so a person’s background does not determine their future.
• Relationship building and facilitating: this a public-facing role so you will love delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (businesses, senior members of MATs, universities etc.
• Organisation: working in a fast paced young organisation you’ll be able to work between different programmes and workstreams.
• Independence: this role requires you to work independently/alone from time to time in the office and/or from home
• Resourcefulness: we’re a small, dedicated team - you must be a self-starter prepared for practical roles with lots of responsibility. A willingness to stay solution-focused with last minute challenges is a must!
• Flexibility: the role will occasionally involve working evenings & weekends

Benefits:

• An opportunity to contribute to a young, exciting charity with scope to input widely and take on new roles.
• Starting Salary: £22k per annum
• Annual Leave: 28 days pro rata
• Office space: working from home or can be based in our Birmingham, Exeter or London offices.
• Training: we are a reflective organisation and keen to support your professional development.

Key Information:

• Length: permanent.
• Hours: Full Time
• Responsible for: Individual Programmes
• Start Date: ASAP

How to Apply and Next Steps:

• Email Robin your CV and a cover letter of no more than 350 words by Monday 22nd November. In the subject line, please mention you are applying for the South West Programme Officer role.
• Interviews will take place throughout the recruitment period so please do apply early

Beneficiary Experience Manager

We’re looking for an experienced and driven individual to join our Experience team within Mass Engagement.

Position: Beneficiary Experience Manager

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £32,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 12 December 2021

Interview Date: Week commencing 20 December 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Your experience in marketing will stand you in good stead as you take responsibility for the delivery of integrated beneficiary journeys. Your primary objective is to ensure that beneficiaries are aware of the support they can continue to access from the Stroke Association whilst building meaningful connections and relationships with key audiences who want to build and engage with the stroke cause.

Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost our offer to people affected by stroke, using data and insight to reach out to them with the most relevant offer.

About You

We’re looking for someone with key strengths and experience in the following areas:

• Developing and delivering multi-channel, high volume direct marketing campaigns
• Insight-led product / proposition development
• Experience of using data and insight to monitor and, where necessary, adapt plans
• Charity / marketing legislation and regulation

To fulfil the role, you must abode and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference number to the role when applying.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Beneficiary, Beneficiary Support Manager, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Manager, Insight Manager, Direct Marketing Manager, Marketing, Data and Marketing, Monitoring, Insight and Impact Manager, Communications, Marketing and Communications, Customer Experience Manager, Direct Marketing Manager, Direct Marketing Executive, Stroke, Charity.

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

We have roles available in 9 regions across the UK (see below). Roles will be home-based with some travel required within each region. 

Northeast 21.75 (3 Days) 1 role
Yorkshire and Humberside 36.25 (5 Days) 1 role
Northwest 21.75 (3 Days) 1 role
Wales 21.75 (3 Days) 1 role
East Midlands 21.75 (3 Days) 1 role
West Midlands 21.75 (3 Days) 1 role
Eastern 21.75 (3 Days) 1 role
South and Central 21.75 (3 Days) 1 role
West and Southwest 21.75 (3 Days) 1 role

Are you passionate about helping people? Do you have experience of using a case management approach to supporting people in traumatic situations? Do you have an understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area? Can you demonstrate experience of delivering support in a people centred service? Are you empathetic and an excellent communicator? If so, we’d love to hear from you.

We’re recruiting for a number of Local Caseworker roles to sit within our growing National Road Victim Service (NRVS) team. We are looking for experienced support professionals to establish local face-to-face delivery in locations across the UK. Local Caseworkers will provide case manage provision of immediate and early intervention care to victims of road death and serious and life changing injury.

The role will be subject to the latest covid-19 guidance. You will provide support to service users over the phone, through virtual meetings and written communications and face-to-face as required. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

You will have a background in providing support to a vulnerable client group through both face to face and virtual settings. You will have knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement and experience of using a case management approach to supporting people in traumatic situations. You understand the importance and application of risk management and safeguarding procedures and are familiar with the Criminal Justice system and Coroners Court. You will live within one of the regions listed above and will have access to your own transport to travel across the region as required.

Key tasks

Reporting into a regional manager, you will be supporting service users who have suffered traumatic bereavement or serious and life changing injury by a road crash. You will be required to do so in a highly sensitive and empathetic manner, providing emotional support alongside complex practical information and advocacy requiring high level diplomacy skills. You will use a clinically and trauma informed casework methodology approach to support provision, using risk and needs assessments, with support plans working in partnership with both statutory and non-statutory support services.

Key tasks will include:

• Enable service users to cope with immediate practical challenges that may otherwise feel “too much to bear,” through a multi-agency approach to risk and needs planning.
• Support service users with their immediate wellbeing needs and address any safeguarding issues.
• Be informed and help service users discuss, in a safe environment, the emotional and physical symptoms that they are suffering; or are common to suffer and that they may suffer later.
• Develop a user-centred support plan, to help the service user cope with their emotional and physical symptoms.
• Develop and agree, with consent, a safe exit strategy via a continued pathway of further support that the service user accesses, if appropriate.
• Develop and maintain strong working relationships with other local specialist support services in the region both statutory and non-statutory.
• Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service through heuristic learnings.

You bring

Essential Qualities

• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Experience of using a case management approach to supporting people in traumatic situations.
• An understanding of the importance of working within standardised protocols and procedures.
• Experience of risk management and safeguarding procedures in a one-to-one support setting.
• An understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area.
• Demonstratable experience of delivering support in a people centred service.
• An understanding of the Criminal Justice system and Coroners Court.
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of consulting with other professionals within an advocacy setting.
• Excellent interpersonal skills, alongside effective communication skills, both verbally and in written form.
• The ability to deal sensitively and accurately with complex and emotionally charged situations.
• The ability to demonstrate empathy and control of own emotions and well-being, whilst supporting people/families who are suffering the effects of traumatic bereavement or serious and life changing injury.
• Proficiency in all standard office IT systems including Word, Excel and PowerPoint.
• Flexibility to work within the needs of the service requirements.
• A team player; you are outcomes focussed and work with others to get there.

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Completion of safeguarding and/or risk management training.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• We are open to secondments and candidates wanting to work flexibly or part time.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

We have two Regional Case Manager roles available; one role is to be based in Northeast / Yorkshire and Humberside / Northwest, and the other is to be based in Midlands / Eastern / South and Central. Roles will be home-based with some travel required.

Passionate about supporting and helping people? Are you experienced in managing services working with people in crisis? Are you ready to lead a team of local caseworkers supporting road victims? Can you demonstrate knowledge and understanding of working with people who have experienced sudden loss and traumatic bereavement? Are you ready to maintain oversight and take responsibility of road victim cases referred into your region and to ensure their compliance with safeguarding and risk management protocols? If so, we’d love to hear from you.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

Working as part of our National Road Victim Service we are seeking two experienced Regional Case Managers with a background in managing high-risk support services operating on a national basis. You will have extensive experience of managing staff teams including remote working and of services that provide a case management approach to care through trauma informed practice. The successful candidates will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• Provide day to day line management and supervision to a small team of regional caseworkers offering guidance, support, and quality assurance.
• To maintain oversight of the cases referred into the region and to ensure their compliance with safeguarding and risk management protocols.
• Ensure support is provided through our model of trauma informed care.
• To consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
• To oversee the allocation of cases across the regional staff team.
• To consult with local partners and services referring into the service to establish pathways of care.
• Deliver weekly case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
• Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
• Ensure the lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
• To support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
• To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
• Ensure that all support meets service standard operating policies and procedures, inclusive of safeguarding and risk management, and make recommendations for continuous improvement.
• Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
• Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
• To contribute to an on-call duty manager system on a weekly basis to provide out of hours advice and support to caseworkers across the service.
• To deputise for Head of Service during periods of leave, sickness, absence.
• To actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
• To contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
• To be responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.

You bring

Essential qualities

• Experience of managing services working with people in crisis with acute vulnerabilities and risks.
• Experience of managing and co-ordinating teams, including remotely.
• Experience of staff management and HR policies and procedures.
• Evidence of stakeholder and funder partnerships.
• Experience of report writing for funding bodies.
• Experience of a case management review process, safeguarding and active monitoring, and escalation of cases with health and safety needs.
• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
• Knowledge of best practice in working with traumatic bereavement and managing services in this area.
• Knowledge of safeguarding, risk management and GDPR procedures.
• Experience of using a case management support framework.
• Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of audit, monitoring and evaluation activities.
• Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
• Experience of research and advocacy activities.
• I.T. and data management skills.
• Ability to work creatively, adaptively and with flexibility across a range of circumstances.
• Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.  

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Experience in developing and delivering training programmes.
• Completion of safeguarding and/or risk management training.
• Project management qualification or equivalent experience in practice.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking ans Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £19,000 to £20,100 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 16th December 2021 with interviews scheduled in late December ready to start in the New Year.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

Working as part of the TLG centre team in North Birmingham, the Teaching Assistant post provides a unique opportunity to support young people experiencing educational crisis.

TLG North Birmingham is a centre for alternative education provision delivering tailored social and educational interventions for young people. The Teaching Assistant will play an integral role in enabling young people to get their lives back on track, through delivering innovative programmes, and working with the Centre Manager and Classroom Teacher to ensure that the education centre achieves success.

The role involves assisting with the planning and delivery of lessons, leading sessions as timetabled and providing one-to-one support as appropriate to bring excellence to the young people’s learning experience. The individual will also act as a link between TLG’s students, their families and the church community.

We are looking to recruit an individual with a strong and vibrant Christian faith. TLG is committed to safeguarding and promoting the welfare of children and young people and expects all staff including volunteers to share this commitment. The successful applicant will be required to undertake a DBS check. 

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

The date of initial interviews is to be confirmed, final interviews will be held on Thursday 16th December.

You have an understanding of homelessness, alcohol and health related issues, and experience of working with young people in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Practitioner.

Right now, one of our partners, Aquarius Action Projects, is looking for a Transitions Practitioner to join their team. Solihull Integrated Addiction Service (SIAS) is a partnership between four organisations jointly responsible for the delivery of the drug, alcohol, homelessness and gambling services, in the Borough of Solihull. At SIAS, we offer services for adults who use or are affected by substance use, homelessness and gambling.

This is an exciting post funded to develop and deliver a proactive engagement service to people at risk off offending aged 18-25 in order to prevent involvement in crime. The Team will be focused on delivering targeted support in order to encourage them into training, education and diversionary activities.

Your challenge? As a Practitioner you will be working specifically with 18-25 year old clients to support the delivery of interventions to prevent crime. You will support people who are vulnerably housed or homeless, supporting in outreach and working within various locations to support clients in addressing their substance needs, finding accommodation and being able to live independently.

We are looking for an energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse, youth services or housing and homeless field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.

In return, you can expect some great benefits, including 32 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.

The starting salary for this post is £21,664 with progression to £24,000 per annum.

The is a fixed term role for 6 month with the possibility of extension.

This is a full time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

Closing Date for applications is 15 December 2021 (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

So, get inspired and take the first steps towards a more fulfilling career.

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.