Community volunteer volunteer roles in hatfield, hertfordshire

Job description

Duration: Short-term project (with potential for ongoing involvement)

About the Role

Children With Voices is seeking a detail-oriented and analytical volunteer to help update our Impact Report (Deck) from 2021. This report highlights the charity’s achievements, including the number of people we have fed, the services we have provided, and our overall community impact.

We have multiple internal documents holding updated information, and we need a dedicated volunteer to extract key data, organise it, and integrate it into the updated version of the report. This role is crucial in highlighting the charity’s progress to funders, partners, and the wider community.

Key Responsibilities

•Review & audit the 2021 Impact Report – Identify outdated sections and areas requiring updates.

•Data Collection & Analysis – Extract key metrics from internal documents, including food distribution numbers, volunteering efforts, and service impact.

•Update & Refine Content – Ensure the report is accurate, well-structured, and engaging.

•Create Visual Data Representations – Develop simple charts or infographics to illustrate key findings (if applicable).

•Ensure Consistency in Branding & Messaging – Maintain a professional and cohesive tone aligned with Children With Voices’ mission.

•Collaborate with Team Members – Work with staff to verify data and gather additional insights.

•Finalise & Format the Updated Report – Prepare the document for internal review and external presentation.

Skills & Experience Required

•Strong Research & Data Analysis Skills – Ability to extract, interpret, and organise numerical and qualitative data.

•Excellent Writing & Editing Skills – Strong attention to detail and ability to present information clearly.

•Project Management & Organisation – Ability to manage multiple documents and keep track of key updates.

•Proficiency in Microsoft Office (Word, PowerPoint) & Google Docs – Experience with Canva or other design tools is a plus.

•Critical Thinking & Problem-Solving – Ability to identify gaps in information and seek solutions.

•Graphic Design & Infographics (Preferred but not required) – Familiarity with data visualisation to enhance report presentation.

•Ability to Work Independently & Collaboratively – Self-motivated but comfortable seeking guidance when needed.

•Experience with Impact Reporting (Preferred but not needed) – Any previous experience with grant reports, annual reports, or case studies is a bonus.

What We Offer

•Mentorship and support from the Children With Voices team.

•Opportunity to develop skills in research, data analysis, and report writing.

•A chance to contribute to a meaningful cause and help secure future funding for vital community programs.

•Volunteer reference upon successful completion of the role.

How to Apply

Interested volunteers can apply by submitting resume or CV witha short cover letter outlining their relevant skills and experience.

Please note: volunteers must be local to Enfield. We cannot assist people to travel to the UK.

Purpose of the Role

The volunteer will assist with gardening support in one of our Enfield services, which supports people with learning disabilities. One of our residents is a keen gardener who would love to spend a few hours with a volunteer planting and cultivating the communal garden. You will be providing a befriending service to the person, promoting fitness and contributing to a welcoming and sustainable area for all in the service to enjoy.    

 Responsibilities

• To assist the person you will be supporting with Gardening activities as he wishes for the duration of your time together incl. watering plants, planting plants/seeds, weeding, cutting and trimming of bushes
• Liaise effectively with the Support Team and Team Leader of the service for any needs that the person you will be supporting may have in regards to their Gardening Goals

Skills, Attitudes and Experience

• You are reliable and punctual 
• You are able to communicate with people with learning disabilities in an understanding way
• You actively enjoy gardening 
• You will be able to use your initiative to develop a gardening plan or list of “Gardening Goals” for the person you will be supporting 
• You are friendly and have strong interpersonal skills
• You are passionate about making a difference in the lives of people with learning disabilities
• You are empathetic and open-minded 
• You are organised and can work independently 

Benefits 

• Receive support from the Volunteer Team and an assigned supervisor 
• Become part of a community of staff and volunteers who are passionate about making a difference
• Receive references for future opportunities  
• Receive reimbursement for reasonable out of pocket expenses 
• Meet new people 
• Be invited to volunteer events 
• Additional training to help you grow in your role 
• Opportunity to win a Volunteers Award

Location

• Enfield, EN1

Time Commitment

• As soon as possible.
• As long as possible, but ideally only in the spring and summer months.
• Twice a week, days to be determined and could vary. Not Fridays, unless after 3pm.

Training Provided

Before commencing your role, you will be required to complete the following training: 

• Volunteer Induction Training Session (approximately 2 hours) 
• Online CareSkills Training: Equality, Diversity and Inclusion; Safeguarding of Adults; Health and Safety; Fire Safety;  Manual Handling (as you will be bending and doing physical activities in the garden).
• Service Inductions, including reading the Support Plan and Risk Assessment of the person you will be supporting
• Further training is available on request as required

Application Process 

• Send an email for a link to apply online. Support is available if you need assistance to complete the application form.  
• If you are selected for a volunteer role, you will be required to undergo a DBS check, submit two references, and complete the abovementioned mandatory training before you can start your role. 

If there is any way that we can make the application process or the volunteer role more accessible for you, please do not hesitate to let us know. We will be happy to make any accommodations we can for you. 

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

About Bank.Green

Since the Paris Agreement, global banks have poured a staggering $6.9t into the fossil fuel industry. At Bank.Green, our mission is to lower this vast carbon footprint via technology and consumer action. We empower bank customers with the tools and insights they need to influence their banks towards sustainable lending, or switch to greener alternatives. To date, our bank-checking tool has been used over 500,000 times by bank customers worldwide, while we have shifted a at least £40m towards bank who are financing a greener future. Through transparency, engagement, and innovation, we aim to redefine the role of banks in the fight against climate change.

Role Overview

As our fundraising specialist, you'll play a pivotal role in garnering the resources that drive our mission forward. Success in this position means effectively tapping into funding opportunities and strengthening our engagement with donors and supporters. Through this role, you will gain significant experience about the entire fundraising process, both for nonprofits and private entities, as well as learn about the world of sustainable finance and how technology can positively contribute to it.

Commitment

• This role is currently volunteer-based.
• We are seeking a commitment of 5-10 hours per week.
• We are looking for somebody to come on long-term, but are open to shorter-term applicants.

Key Responsibilities

• Vet new funding opportunities for suitability using our CRM and provided training resources.
• Apply for existing funding opportunities from foundations and/or investors.
• Assist in grant-writing and the grant application process.
• Collaborate on developing and executing crowdfunding initiatives.
• Occasionally draft compelling fundraising emails for our newsletter subscribers, articulating our mission and needs.

Desired Skills

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team.
• Proactive initiative in a remote work environment.
• Passion for environmental issues.
• Experience or willingness to learn about grant applications, crowdfunding strategies, and donor communications.

Volunteer Benefits

As a volunteer-driven organisation, we are very focused on making all of our opportunities as valuable as possible for our volunteers. In this spirit, we will offer you:

• Opportunities to gain insights into sustainable banking practices and advancements in environmental advocacy through continuous learning.
• The chance to network with other sustainability professionals and advocates, enhancing your professional connections.
• Valuable experience in a critical climate-focused role, which will enhance your resume and skill set.
• Recognition for positive performance with supportive references and recommendations for your future career growth.
• A significant role in driving impactful changes in the banking sector to accelerate a sustainable future.

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Activity Facilitation - customise your own one day volunteering opportunity!

Date: March 2025 - Feb 2026, one off shifts scheduled on the last Friday of each month (see below for specific dates)
Location: Ealing, West London or online 
Address: Haven Green Baptist Church -Castlebar Road, Ealing W5 2UP (face to face session) or Online
Timings: 12.45- 13.15
Who will see the difference? Our patients with chronic and long term conditions.

We are looking for passionate and creative volunteers to bring joy and engagement to our Support Circle Group, a community space for individuals living with chronic and long-term illnesses. The Support Circle Group provides a safe and welcoming environment where participants can connect and share experiences. As part of our sessions, we would love to introduce creative activities to uplift and inspire our members.

Some proposed activity areas we can consider:

 Music – Singers, musicians, or who can bring live music.
Arts & Crafts – Simple and accessible creative activities for self-expression.
Games & Activities – Light hearted, inclusive, and interactive fun.
Other Creative Talents – Poetry, storytelling, or any other engaging ideas.

The volunteering activity:

We will need support with;

-  Participating in a briefing meeting with the service to further explore your proposed activity in your volunteering application
- Clarify practical support needs from the team for the activity to take place e.g. venue set up
- Facilitate your chosen and agreed volunteering activity session you’d like to offer
- Consider formal risk assessments with the support of your Trust point of contact for safe and effective delivery of activities

Considerations

We do not have resources to provide materials, but the goal is simply to spark interest and engagement. The activity will serve as a light and enjoyable way for participants to connect, express themselves, and find joy at the end of each session. Consider keeping activities simple but meaningful and rewarding for patients e.g. origami is fun and interactive whilst requiring very little material resource. Sessions last for 30 minutes, another reason why simple ideas will work. We are happy to discuss your initial ideas to align them to group goals too upon applying (no idea is a bad idea).

Session dates:

F = Face to Face; O= Online

28th March 24  (O)
25th April (F)
23rd May (O)
27th June (F)
25th July (O)
22nd Aug (F)
26th Sept (O)
24th Oct (F)
28th Nov (O)
12th Dec (F)
Jan 2026 (O)
Feb 2026 (F)

Next steps

Please apply via our website

Events Volunteer

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us. 

About this opportunity
We are looking to recruit a Regional Development Event Volunteer for the London area. As an Event Volunteer, you will be participating in events and promoting them locally. 
We need you to get involved and help make positive changes to the lives of people affected by MS.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones.

About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally.
You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. 
You’ll be friendly and welcoming and able to work as part of a team, with flexibility to travel across London.

Apply 
- Read through the role description and project brief carefully
- Apply by clicking the ‘Apply’ link provided.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Are you a chatty person who can spare a couple of hours a week?

Our Befriending Volunteers help brighten the day of Unpaid Carers across Cardiff through making weekly phone calls, meeting for a cuppa and a chat, and occasionally helping with daily tasks to help Unpaid Carers carry out the vital role they play in people’s lives.

“It’s amazing how much can change in half an hour - from feeling overwhelmed to being able to unwind” – Carer with Caring Friends

Benefits of volunteering with us:

- Access to Cardiff Council's training;

- Travel expenses paid;

- Awarded Tempo Time Credits which can be spent on tickets to tourist attractions, events, leisure facilities and much more;

- Support of a Volunteer Mentor;

- A reference after 10 hours of volunteering

Ydych chi'n berson siaradus sy'n gallu sbario cwpl o oriau'r wythnos?

Mae ein Gwirfoddolwyr Cyfeillio yn helpu i fywiogi diwrnod Gofalwyr Di-dâl ledled Caerdydd trwy wneud galwadau ffôn wythnosol, cyfarfod am baned a sgwrs, ac o bryd i'w gilydd helpu gyda thasgau dyddiol i helpu Gofalwyr Di-dâl i gyflawni'r rôl hanfodol y maent yn ei chwarae ym mywydau pobl.

“Mae'n anhygoel faint all newid mewn hanner awr - o deimlo wedi'ch llethu i allu ymlacio” – Gofalwr gyda Ffrindiau Gofalgar

Manteision gwirfoddoli gyda ni:

- Mynediad i hyfforddiant Cyngor Caerdydd;

- Costau teithio a dalwyd;

- Credydau Amser Tempo Dyfarnedig y gellir eu gwario ar docynnau i atyniadau twristaidd, digwyddiadau, cyfleusterau hamdden a llawer mwy;

- Cefnogaeth Mentor Gwirfoddol;

- Geirda ar ôl 10 awr o wirfoddoli

Help celebrate and share the rich culture & heritage of the Chilterns

Do you love the unique history and culture of the Chilterns? Are you passionate about sharing it with others? If so, join our volunteer Chilterns Heritage & Culture Festival Committee and help bring incredible events to life!

We’re looking for Event Committee Volunteers and a Lead Event Committee Volunteer to help shape and deliver our highly successful Spring and Autumn Chilterns Heritage & Culture Festivals.

Why Volunteer?

For the past eight years, our festivals have celebrated the best of the Chilterns—uncovering hidden gems, hosting exclusive visits to historic houses and museums, and bringing people together for engaging walks, talks, and artistic events. Thousands have attended, and with our 60th anniversary this year, we’re refreshing and expanding the festival to reach even more people.

What You’ll Do

• Shape the Festival – Suggest exciting events, connect with potential venues, and visit sites to assess their festival potential.
• Plan & Organise – Join committee meetings (in person or online), assist with agendas and minutes (Lead Volunteer), and help keep event details organised.
• Be a Festival Ambassador – Welcome guests, answer questions, and – with the venue – help ensure events run smoothly as an on-the-ground event marshal.
• Collaborate – Work with our Project Manager so she has all the event details, for marketing, and the booking system.

Is This You?

• You have a good knowledge of the Chilterns and love exploring its visitor attractions—big and small!
• You’re enthusiastic about selecting and curating suitable events that will appeal to both new and returning festival-goers.
• You can attend occasional daytime meetings and handle light admin tasks.
• You’re happy to be the welcoming face of the festival, greeting visitors and helping events run seamlessly.

Join Us and Make a Difference!

This is a fantastic opportunity to work alongside like-minded people, share your love of the Chilterns, and represent the diverse communities of our region. The Chiltern Society values diversity and inclusion and welcomes volunteers from all backgrounds.

Be part of something special—apply today by filling in the form below.

Interviews are ongoing, so don’t wait—get involved now! 

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Service Introduction 

The Programmes & Services department keeps our organisation running. Our team work directly with volunteers by offering them support.  

Our Programmes & Services department is divided into four roles. Each of these roles reports to our Programmes & Services Manager. Our four roles are: 

• People Coordinator 

• Volunteer Engagement Coordinator 

• Referrals Coordinator 

• Training Coordinator 

Key tasks and responsibilities 

Recruitment & Selection 

• Assist in the preparation of comprehensive job descriptions, person specifications, and engaging job adverts to attract the best talent. 

• Manage the full recruitment process using our Applicant Tracking System (ATS), from candidate sourcing to selection. 

• Actively monitor and maintain various recruitment channels to ensure a continuous pipeline of candidates. 

• Screen resumes and applications, shortlist candidates, and conduct initial interviews. 

• Coordinate and schedule interviews and training sessions, liaising with applicants and interview panels to facilitate a smooth process. 

• Conduct reference checks and background verifications where required. 

Onboarding & Offboarding 

• Lead the onboarding process for new volunteers, ensuring they feel welcomed and fully supported as they integrate into the team. 

• Develop and implement continuous improvements to the onboarding process to enhance the overall volunteer experience. 

• Organise necessary documentation and compliance requirements to ensure all records are up-to-date. 

• Facilitate offboarding procedures when necessary, ensuring a respectful and professional exit process. 

Independent Visitor Role Description
Purpose: To appoint a volunteer to visit, advise, and befriend a young person in the care of the Local Authority, providing contact with someone independent of their professional network.

Accountable to: Independent Visitors/Mentors and Peer Mentoring Coordinator

Main Tasks

• Visit a young person monthly and build a positive relationship as an adult friend.
• Encourage participation in activities for social, emotional, and educational development.
• Provide timely written reports on visits.
• Maintain contact with responsible adults for the young person.
• Ensure the young person’s views are heard.
• Ensure the young person knows their rights and is encouraged to participate in decisions.
• Promote the young person’s unique needs related to their race, culture, language, religion, disability, gender, or sexual orientation, challenging discrimination.
• Abide by the confidentiality policy and report any safeguarding concerns.
• Keep secure records of visits and significant events.
• Safely destroy documents once no longer part of the scheme.

RBKC Values and Behaviour

• Putting Communities First: Inclusive, quality service.
• Respect: Value personal experiences and a fair approach.
• Integrity: Open, honest, and responsible communication.
• Work Together: Collaborate for better community impact.

Personal Attributes, Skills, and Abilities
Attributes:

• Committed - Ideally, relationships should last at least two years.
• Resilient - Building trust takes time and patience.
• Consistent - Develop trust through consistency.

Skills:

• Sensitivity to young people's needs.
• Ability to build positive relationships.
• Initiative and time management.
• Ability to travel.

Equal Opportunities
Independent Visitors/Mentors are recruited from all ethnic and cultural backgrounds. We actively recruit male and female volunteers from all religious faiths and socio-economic backgrounds. Independent visitors/mentors with disabilities are also welcome to apply.

Volunteers are expected to adhere to RBKC’s policies on diversity, equal opportunities, and anti-discriminatory practice. Training provided includes equal opportunities and anti-discriminatory practices to ensure that all Independent Visitors/Mentors are knowledgeable and can apply these in their role.

The Independent Visitor/Mentors Role is a valuable one, and if you choose to apply and are accepted onto the scheme, you could be a positive influence in a young person’s life.

Join REMIX as a Volunteer Graphic Designer and Transform the Future of London's Youth!

Do you have a creative spark and a drive to bring fresh visual ideas to life? At REMIX, our brand-new youth charity is on a mission to empower every young person in London through opportunities in employability, healthy living, personal development, and essential life skills. We’re looking for a visionary Volunteer Graphic Designer to craft promotional materials that vividly tell our story—both across digital platforms and in print.

In this role, you will:

• Create Dynamic Digital Content: Design engaging visuals for our social media channels, website, email campaigns, and digital advertising. Your work will help articulate our mission online and captivate our audience.

• Design Impactful Print Collateral: Develop eye-catching posters, flyers, brochures, banners, and other promotional materials for events and in-person outreach. Your designs will be the face of REMIX at community events, inspiring confidence and interest.

• Develop Brand Identity: Collaborate with our team to refine a cohesive visual style that resonates with young Londoners. You’ll ensure that every piece, whether digital or physical, consistently reflects our core message: INSPIRE. EMPOWER. TRANSFORM.

• Innovate and Inspire: Stay current on design trends and emerging techniques to bring fresh, creative ideas to the table. Your innovative mindset will help us continually evolve and stand out in both the physical and online arenas.

• Work Collaboratively: Engage closely with our team, contributing your expertise to shape campaigns that drive engagement and deepen our impact on the community.

If you’re a creative visionary with a robust portfolio and proficiency in design tools like Adobe Creative Suite (or similar software), REMIX offers you an extraordinary chance to use your skills for social good. Your artistic talent will be a key driver in promoting our mission, encouraging youth involvement, and strengthening our presence both online and in-person.

Step forward. Lead the change. Transform lives through design at REMIX.

REMIX

INSPIRE. EMPOWER. TRANSFORM.

The People and Culture (P&C) Committee is responsible to the Board of Trustees for oversight of the People and Culture Strategy and its effective implementation, including the Equity, Diversity and Inclusion agenda. The scope of the P&C Committee includes HQ volunteers as well as the staff workforce.  It sets and reviews the salary of executive management; oversees the annual cost of living review, is focused on developing the right working culture for the organisation and scrutinises and approves HR policies.

The role of an Independent Member is to provide the People and Culture Committee with advice, guidance and scrutiny to assist the Committee in making key decisions.

Main Responsibilities

Along with other members of the Committee:

• Review the People & Culture Strategy which supports the organisational strategy and recommend it to the Board
• Act as advisor to ensure Equity, Diversity and Inclusion considerations for staff and HQ volunteers underpin the objectives within the People & Culture strategy
• Conduct high level monitoring and oversight of the achievement of objectives within the People & Culture strategy
• Oversee the HR function to assure that we are legally compliant, effective and responsive to the needs of the organisation and its people
• Ensure that the culture of the organisation is appropriate to achieve its objectives and support its values 
• Monitor HR key performance indicators to assure the Committee and the Board that the Scouts is a good employer
• Ensure that robust and suitable HR policies and procedures are in place, that ensure fairness, equality and best practice in the management of staff, including an effective Reward Policy to underpin the successful recruitment and retention of staff
• Recommend to the Board the annual staff pay award
• Ensure the effective recruitment of ELT members via the Chair of the Committee
• Approve remuneration for ELT (with the exception of the Chief Executive whose remuneration is determined by the Board)
• Ensure an effective performance management policy and appraisal process is in place for ELT
• Assure itself that staff/volunteer relationships are effective
• Oversee the wellbeing of our people, working in collaboration with the HQ Health, Safety and Welfare Committee.

The person

A commitment to the vision and values of Scouting and the ability to challenge the Association’s policies and practices positively are essential.

Candidates should:

• Have a strong track record of achievement, especially in the area of Reward and Recognition
• Have experience of contributing to, supporting and or/leading HR policy formulation and culture setting across a large organisation or movement
• Have experience of designing and managing pay, benefits and non-financial incentives to motivate people
• Have a breadth of vision and a grasp of governance issues alongside an eye for detail
• Have unquestioned integrity, effective communications skills and experience of high-level discussion
• Have an understanding and commitment to The Scout Association’s evolving strategic plan and vision
• Be able to digest and act upon large amounts of written material, and have the ability to consider and constructively challenge the performance, strategy and objectives of The Scout Association
• Have experience of the Scout Movement and, ideally, the role of HQ volunteers
• Have experience of working at, or volunteering with, a charitable organisation
  
  

Time Commitment

For this role, the appointed candidate should expect to spend the equivalent of a day per quarter on The Scout Association’s work after the induction phase. This is based on preparation for and attendance at the scheduled People and Culture Committee meetings (three in each year, generally two meetings online and one face to face in London)

Appointment term

Appointments are typically for an initial three-year term, with the possibility of a further term of three years subject to a satisfactory appraisal.

Remuneration and expenses

In common with other registered charities, there is no remuneration directly associated with the role, although the Association will reimburse fully for all reasonable and properly documented expenses incurred in performing duties in accordance with the Association’s Expenses Policy.

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

Training for POC volunteers

At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.

To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community. 

This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental