Community volunteers volunteer roles in blackley, greater manchester

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the Manchester Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities. 

Suggested Involvement: e.g. A suggested minimum commitment of one day per week for six months

Availability: e.g. This volunteering opportunity will take place within our working hours, Monday-Friday, 9:00-17:00 

Location: Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE 

Supervised by: Hub Administrator 

Why get involved with Shelter? 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them. 

Main tasks 

• General administrative tasks (photocopying, scanning, and minute taking) 

• Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis 

• Updating local resource documents, such as local authority information sheets

• Inputting information on to our case management system 

• Supporting the team with resources for delivery of training 

Skills and experience required 

• Previous administrative experience or an interest in gaining administrative skills 

• An interest in social welfare e.g. housing, welfare benefits, debt. 

• Ability to manage your own time and task load 

• Confident and professional telephone manner 

• Good communication skills (this may be through experience of working with the public). 

• Confident IT skills including Microsoft Office programmes. 

• The ability to work as part of a team and value others 

• Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection 

Induction, learning and development 

To enable you to take part in this opportunity, Shelter will: 

• Provide you with a Volunteer Handbook and all Policies & Procedures 

• Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding 

• Provide access to other appropriate Shelter training 

• Provide a local induction relevant to your role 

• Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy 

Benefits of volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness 

• Gain valuable work experience 

• Be part of a great team 

• Build your confidence and develop transferrable skills 

• Enhances your CV 

Next steps 

Please complete an online application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further. 

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.  

Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.

Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.

As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.

This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.

Apply 

1. Read through the role description carefully (available via file attached on the right hand side)

2. Apply online, and have a welcome chat with your support staff member

We are seeking a creative and results-driven Social Media Volunteer to join our new community interest company. The ideal candidate will be responsible for developing and implementing effective social media strategies to enhance our online presence, engage with our audience, and promote our brand. This role requires a strong understanding of social media management and public relations, as well as the ability to create compelling content that resonates with our target market. We are also looking for someone who has a genuine interest in counselling, therapy or mental health.

Responsibilities

• Develop, implement, and manage social media strategies across various platforms including Facebook, Instagram, and LinkedIn.
• Create engaging content tailored to different audiences and platforms, ensuring alignment with brand messaging.
• Monitor social media channels for trends, customer feedback, and engagement opportunities.
• Collaborate with the marketing team to integrate social media efforts with broader marketing campaigns.
• Analyse performance metrics to assess the effectiveness of social media initiatives and adjust strategies accordingly.
• Engage with followers by responding to comments and messages in a timely manner.
• Stay updated on industry trends and best practices in social media management and public relations.
• Assist in the development of public relations strategies that align with social media efforts.

Requirements

• Experience in social media management or a similar role is not essential, but we are looking for someone with genuine interest in developing their skills and abilities.
• Excellent written and verbal communication skills with an eye for detail.
• Proficiency in using social media management tools and analytics platforms.
• Ability to work independently as well as collaboratively within a team environment.
• Creative thinking skills with the ability to generate innovative ideas for content creation.
• Strong organisational skills with the ability to manage multiple projects simultaneously while meeting deadlines.

If you are passionate about social media and eager to make an impact through engaging content, we would love to hear from you!

Job Title: Graphic Designer                                                                              

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)
 

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Graphic Designer to bring the visual identity of the project to life. From social media graphics to event branding and promotional materials, you will help ensure the festival’s visual storytelling is engaging, inclusive, and aligned with our mission. This remote volunteer opportunity is perfect for creatives looking to build a professional portfolio while contributing to a high-impact community event.

Position Overview:
The Graphic Designer will play a central role in shaping the visual communications for “Solta o Jogo” and other Quilombo UK initiatives. Working closely with the Creative Director and Marketing team, the designer will conceptualise and produce a range of creative assets across print and digital media. This is an ideal role for someone with strong design skills who is passionate about culture, community, and impactful storytelling.

Key Responsibilities:

Creative Development:

• Study design briefs and translate project goals into compelling visuals.

• Develop concepts, mock-ups, and final designs for social media, posters, presentations, merchandise, and web content.

• Ensure all graphics are visually cohesive, accessible, and aligned with brand guidelines.

Design Production:

• Use design software (e.g., Adobe Photoshop, Illustrator, InDesign) to produce high-quality visuals.

• Test designs across various formats (print, digital, mobile).

• Revise designs based on feedback from the team and stakeholders.

• Prepare final graphics and ensure they are formatted correctly for production and distribution.

Collaboration & Communication:

• Work closely with copywriters, programme leads, and event coordinators to integrate design into broader communication strategies.

• Present design ideas clearly to both technical and non-technical audiences.

• Attend creative planning sessions and contribute visual ideas to campaign strategies.

Required Qualifications:

Education:

 Degree or current studies in Graphic Design, Fine Arts, Visual Communication, or a related field is desirable.

Experience:

• Proven experience in graphic design, either freelance or in a professional setting.

• A strong portfolio showcasing illustrations, branding, and layout design.

• Familiarity with Adobe Creative Suite or equivalent tools.

• Skills:

• Excellent visual design skills and a strong eye for detail, colour, and typography.

• Ability to manage time and priorities independently.

• Comfortable receiving and applying constructive feedback.

• Strong communication and collaboration abilities.

• Open to working across various creative formats and adapting style as needed.

Benefits:

• Contribute to the visual storytelling of a nationally recognised cultural event.

• Expand your design portfolio with real-world creative assets.

• Collaborate with a supportive and multicultural volunteer team.

• Receive feedback and mentorship to support your creative growth.

• Flexible schedule with full remote access.

• Local travel expenses reimbursed (if attending any in-person sessions or events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Job Title: Finance Assistant                                                                           

Reports To: Finance  Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Finance Assistant to support the day-to-day financial operations of Quilombo UK. This is an ideal role for someone looking to apply or gain hands-on experience in finance within the Third Sector, while contributing to a meaningful, community-led cultural project. 

Position Overview:
The Finance Assistant will support the Finance Manager in tasks such as financial data entry, expense processing, reconciliation, and reporting. This role requires someone with good numerical skills, attention to detail, and a proactive mindset. The opportunity offers valuable exposure to nonprofit financial processes, along with flexibility and training support.

Key Responsibilities:

Finance & Data Entry:

• Collect and accurately enter financial data into spreadsheets and databases.

• Assist in processing staff and volunteer expense claims, ensuring proper documentation and approval.

• Support with checking account balances and assisting in payment reconciliation tasks.

Budgeting & Analysis:

• Help perform calculations and draft basic financial reports.

• Review department budgets regularly and report discrepancies to the Finance Manager.

• Assist in auditing financial records and preparing financial statements.

Reconciliation & Compliance:

• Reconcile discrepancies in financial records and propose corrections.

• Adhere to the organisation’s financial policies and reporting procedures.

• Respond to internal finance queries and offer support where needed.

Continuous Improvement:

• Suggest improvements to increase efficiency, accuracy, or cost savings.

• Maintain accurate documentation and support reporting for audits or internal reviews.

Required Qualifications:

Education:

• Graduation required; relevant coursework or volunteer experience preferred.

• Previous experience in finance, bookkeeping, or administrative support is advantageous.

• Understanding of basic accounting principles is desirable.

Skills:

• Strong numerical skills and analytical mindset.

• Proficiency in Microsoft Excel and Word.

• Excellent organisation, time-management, and attention to detail.

• Ability to communicate clearly with internal stakeholders.

• Professional, self-motivated, and able to work independently.

Benefits:

• Gain real-world experience in finance and bookkeeping within a nonprofit setting.

• Learn financial processes used in the Third Sector.

• Receive mentoring and training to develop finance and administrative skills.

• Work remotely with a supportive and mission-driven team.

• Reimbursement of local travel expenses if in-person attendance is required.

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Join our amazing volunteer team in this flexible opportunity that puts you at the heart of our work supporting blind and partially sighted people. You’ll make taking part in events and carrying out volunteering easier and more enjoyable for our customers and volunteers with sight loss. You’ll take some of the stress and anxiety out of getting around and taking part in activities as a blind or partially sighted person. The help you give will encourage people to do more. What you’ll be doing • Sighted guiding / giving practical help to individuals in and around venues, so they can take part in events. • Supporting volunteers with sight loss with their volunteering activities which range from facilitating a regular community group to delivering a talk about sight loss to a local business. Your role would involve things like guiding; Meeting and greeting at group activities or creating a welcoming and interesting display stand at events. In this role you will only be helping individuals in places open to the public, often in a group setting. We will provide training in sighted guiding techniques and understanding sight loss. We would particularly like to recruit support volunteers within the Downpatrick area (last Wednesday of every month) What you’ll gain from the role: • An opportunity to give something back. • A chance to build a strong community. • A sense of achievement through the difference you make. • A chance to be part of a team of like-minded people • An opportunity to develop and explore different roles with RNIB, including our internal job vacancies. In return for donating your time we will provide: • A rewarding experience. • A great Induction and training. • A supportive manager. • Regular updates and catchups. • Expenses. • An opportunity to connect with other volunteers.

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people. • An empathetic and professional manner. • The ability to take the supportive and helpful role.

• Particularly looking for Volunteers in Downpatrick area - Last Wednesday of Every month

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

*About Us:**
The 25th St. Marks Scout Group is dedicated to providing young people with opportunities for adventure, learning, and personal development. We are part of the global Scouting movement, committed to helping young people achieve their full potential.

**Role Overview:**
The Chairperson will lead the Executive Committee, ensuring the effective governance and strategic direction of the 25th St. Marks Scout Group. This role is crucial in supporting the Group Scout Leader and ensuring the group meets its objectives.

**Key Responsibilities:**
- **Leadership:** Provide leadership to the Executive Committee, ensuring all members are motivated and working towards the group's goals.
- **Governance:** Ensure the group operates within its constitution and complies with relevant legislation and policies.
- **Strategic Planning:** Develop and oversee the implementation of the group's strategic plan.
- **Meetings:** Chair Executive Committee meetings, ensuring they are productive and decisions are made in the best interest of the group.
- **Support:** Work closely with the Group Scout Leader to support the delivery of a high-quality program for young people.
- **Representation:** Represent the group at district and county meetings, and act as an ambassador for the group within the community.
- **Fundraising:** Oversee fundraising activities and ensure the group has the necessary resources to operate effectively.
-Communication:

Ensure effective communication within the group and with external stakeholders.

Skills and Experience:

Leadership:

Proven leadership skills and experience in a similar role.

Communication:

Excellent communication and interpersonal skills.

Organization:

Strong organizational skills and the ability to manage multiple priorities.

Commitment:

 A commitment to the values and principles of Scouting.

Teamwork: 

Ability to work effectively as part of a team.

Fundraising:

Experience in fundraising and resource management is desirable.

Time Commitment:

This is a volunteer position requiring a commitment of up to 4 meetings per year, including attendance at events to promote the group

**How to Apply:**
Interested candidates should submit a resume and cover letter outlining their suitability for the role of Chairperson person and trustee 

Are you ready to use your design superpowers to ignite a movement and shape the future of London's youth?

Urban Youth, a brand-new, vibrant youth work charity, is on a mission to create a positive, inclusive community for young Londoners, and we need YOU to help us tell our story!

Crafting a Vision, Inspiring a Generation

At Urban Youth, we're not just about running activities; we're about sparking self-discovery, fostering friendships, and equipping young people with essential life skills. We're about creating unforgettable memories and guiding them to explore the world around them.

As our Volunteer Graphic Designer, you won't just be making a logo. You'll be the architect of our visual soul, crafting an entire brand identity that's attractive, uplifting, empowering, and bursting with youthful energy. Imagine a modern brand that truly resonates with the dynamic spirit and diverse experiences of young Londoners – from our website to our social media, your designs will be the vibrant face of our mission, connecting us directly with the young people we're here to serve.

Why Join the Urban Youth Movement?

This is more than just volunteering; it's an opportunity to leave a lasting mark:

• Make a Real Impact: Your designs will directly empower young people and help shape their positive futures.
• Unleash Your Creativity: This is a blank canvas! You'll have the thrilling chance to build a brand from the ground up, with creative freedom to spare.
• Boost Your Portfolio: Showcase your talent on a high-profile project for a dynamic new charity.
• Join a Passionate Community: Become part of a dedicated team committed to making a tangible difference in London.

If you're buzzing with ideas and ready to use your design skills to inspire, uplift, and empower the next generation, we want to hear from you! Help us create a brand that perfectly captures the spirit and aspirations of London's incredible youth.

Ready to make your mark and help us create a wave of positive change in young people's lives?

Express your interest by applying via this Charity Job website. We can't wait to hear from you!

URBAN YOUTH

Building Futures I Forging Connections I Creating Memories.

Become our Trustee Tresurer and chair our Finance Committee.We need a Trustees with energy, enthusiasm and commitment to help accelerate our influcence on wildlife and nature recovery issues in the country and beyond.

With a refreshed 3-year strategy (23-26), “A Wilder Herefordshire, More Nature Everywhere” we’re working hard to recover nature at scale through deeper collaborations, working with local community organisations and networks to develop a clear plan for nature’s recovery. We are also working with neighbouring Wildlife Trusts, river partnerships and national partners such as the Woodland Trust, National Trust, and Duchy of Cornwall.

So, with lots happening, it’s an exciting if challenging time for the Trust.  Urgent action is needed to address the decline of wildlife in our beautiful county – and we need to muster all the resources and skills we can to succeed.

We are a welcoming board who support and challenge each other to do better for wildlife.

We look to recruit trustees from a range of backgrounds, life stages and skills to join us.

At this time, we wish to recruit someone to take on the role of Treasurer, and chair our Finance Committee. You would need the following skills and qualities:

· A strong commitment to wildlife conservation and the Vision of the Trust;

· Demonstrable experience of financial management;

· The skills to analyse proposals and examine their financial consequences;

· A good understanding of governance, gained either as a Trustee of another charity, a director of a company, or as a manager who has worked with Boards;

· The ability to apply clear logical thinking and creativity to developing our strategy

If you are successful, you will be welcomed and supported by a talented and committed board of trustees, a strong and experienced staff team and an active and expanding band of volunteers and by the wider Wildlife Trust movement. We hope you are inspired to apply, and we look forward to hearing from you.

Alison McLean OBE, Chair, March 2025

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

These are volunteer roles.

About White Ribbon Alliance UK

White Ribbon Alliance UK is an intersectional feminist charity working to end gender-based violence and advance gender equity in sexual and reproductive health and rights (SRHR). We focus especially on marginalised and underrepresented communities.

We enable access to unbiased, evidence-based education, resources, and support for women, girls, and trans individuals. Our work influences healthcare professionals, hospital systems, policy makers, and the wider public to centre the human rights of women, girls, trans men, intersex, and non-binary people throughout the lifecycle of their sexual health needs.

We do this through research, community-led advocacy, training, and systems change. All of our programmes and campaigns are grounded in intersectional feminist values and led by lived experience.

About the Roles

We’re recruiting volunteers to help us clear a critical backlog of operational, systems, and admin tasks that are currently limiting our capacity to scale. This is a focused support programme — but also a strategic investment in our long-term ability to deliver effective training, campaigns, advocacy, and grant-funded work.

You’ll be helping us document key processes, organise internal systems, clean and consolidate data, and improve how we track our relationships, impact, and resources. This isn’t front-line or flashy — but it’s work that makes all of the rest of it possible.

You’ll work closely with our Movement Director and relevant project leads, depending on your skills and interests. Some volunteers may focus on operations or training support; others may focus on grants, content organisation, contact directories, or volunteer coordination.

Commitment: At least 4 hours per week
Duration: 3 months initially, with options to continue
Location: Remote
Start Date: Rolling — we onboard volunteers in cohorts

What You’ll Be Doing

These projects are made up of clearly defined task areas. You’ll be assigned responsibilities based on your capacity and strengths. Projects work includes, but is not limited to, the following activities:

Key Projects You May Support

1. Internal Systems & Documentation

• Clean and restructure SharePoint folders
• Create checklists, templates, and process guides
• Document core workflows (e.g. monthly finance admin, board packs, reporting cycles)
• Help build an internal Operations Manual and Volunteer Manual

2. Policy & Compliance Support

• Build and maintain a live tracker for internal policies (owners, review cycles, status)
• Reformat policies into clean, branded templates
• Identify missing or outdated documents and flag for updates
• Support publication or sharing of final versions internally and externally

3. Grants Content & Process Tracking

• Help maintain a grant application log (funder, deadline, status)
• Track reuse of key content across applications (problem statements, outcomes, stats, quotes)
• Flag inconsistencies or outdated text
• Format and package grant documents
• Organise supporting attachments (e.g. policies, financial documents)

4. Training & Alumni Support

• Coordinate with the charity's training lead to keep schedules, participant lists, and materials up to date
• Help manage Eventbrite listings and pre-course communication
• Extract and organise feedback from training transcripts or post-course surveys
• Support quarterly alumni meetups (scheduling, notes, guest logistics)

5. Contact & Relationship Management

• Consolidate and clean contact information across platforms (no CRM currently in place)
• Build a central directory of partners, funders, collaborators, alumni, and mailing list subscribers
• Work with project leads to ensure data is consistent and up to date
• Flag GDPR concerns or gaps in consent data
• Help research and recommend low-cost CRM or contact systems

6. Volunteer Coordination Support

• Maintain a volunteer tracker (status, role, skills, tasks, contact history)
• Support onboarding and offboarding processes
• Keep internal reference documents and tools up to date (e.g. onboarding checklist, shared resources folder)
• Help track assignments and capacity across volunteer roles

7. Project & Task Management

• Help manage Trello boards and task trackers across internal projects
• Check in on status, dependencies, and blockers
• Suggest low-cost process improvements (e.g. templates, dashboards)
• Help document lessons learned and create repeatable structure

What You’ll Get From It

• A meaningful, behind-the-scenes role shaping the systems of a national feminist charity
• Flexible, remote working on your own schedule
• Practical experience across operations, grant support, training, volunteer coordination, and organisational strategy
• The opportunity to shape real change and support impactful work
• A reference or LinkedIn recommendation upon successful completion
• Ongoing opportunities to stay involved in other roles (research, advocacy, campaigns, training delivery, content creation)

Who This Role Is For

We’re looking for people who are:

• Clear thinkers and communicators
• Confident using or learning digital tools (SharePoint, Word, Excel, Trello, Teams)
• Organised, responsive, and self-directed
• Comfortable cleaning up messy systems and working through ambiguity
• Thoughtful about privacy, consent, and record-keeping
• Interested in reproductive justice, equity, and systems change
• Able to work well remotely and ask questions when needed

Skills and Qualifications (Required)

• Excellent English writing and communication skills
• Strong organisational and research abilities
• Interest in SRHR and intersectional feminism
• Experience with or willingness to learn Microsoft Office, SharePoint, Teams, Trello, and Canva
• Able to work independently and meet agreed deadlines
• Confident navigating and tidying digital files and folders
• Ability to reliably provide 4 or more hours per week of volunteering time

Diversity & Inclusion

We highly value diversity and strongly encourage applications from individuals in underrepresented communities, including but not limited to: Black, Asian, disabled, chronically ill, LGBTQ+, and retired individuals.

Residency and Legal Eligibility

Applicants inside the UK must already have the right to volunteer. We are unable to offer visa sponsorship. We especially encourage volunteers from Scotland, Wales, and Northern Ireland, though all UK residents are welcome.

Applicants outside the UK may volunteer if laws in your country of residence permit you to undertake the tasks described here with an overseas charity.

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Role Title: Graphic Designer

Role Purpose

Quilombo UK is looking for a Graphic Designer to join the team. Quilombo UK is a not for profit social enterprise that challenges people to think differently and bridge gaps between communities, with the aim of building a culturally rich society, where differences are accepted and celebrated. As chosen among 160 other organizations to work in collaboration with the Home Office on the “Building a Stronger Britain together” project, you will be joining a team, which not only supports the community but also stands up to extremism in all of its forms.

Quilombo UK works in collaboration with QMC Capoeira School, giving you the chance to support QMC Capoeira which is one of the most awarded Capoeira Schools in UK (UK Coaching Awards, Gillette Sports Awards, Kingston Council Sports Awards).

By joining QuilomboUK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.

Ideal candidates will use their passion to promote Quilombo UK and raise its profile, while attracting new members. They should create engaging and on-brand graphics for a variety of media.

Main Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colours and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Essential Skills

• Proven graphic designing experience
• A portfolio of illustrations or other graphics / CV
• Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
• Flexibility and openness to work on a variety of tasks
• Focused, organised and able to prioritise and execute tasks independently
• To show professionalism at all levels and in all environments
• Strong team player
• A keen eye for aesthetics and details
• Excellent communication skills
• Degree in Design, Fine Arts or related field is a plus
• Must be UK resident

Desirable

• Committed to working with the community with a passion for helping others less fortunate

Job Type: Volunteer