The organisation is looking to recruit two Community Support Workers (one supporting our London Projects, the other in the Midlands). The Community Support Workers will play a proactive role in supporting mentees as they prepare for released from prison and providing practical assistance to help mentees re-integrate back to their community. 

We are looking for forward thinking candidates will a high level of motivation who have experience of working with challenging, hard to engage and disaffected groups.  A keen insight into the support needs of those who have experienced prison and the challenges they face returning to the community is required for these roles.

To apply, please submit a tailored CV and cover letter (maximum 2 pages of A4) explaining how your experience addresses the person specification in the attached job description.

Please note for the West Midlands role use of a car is essential.
For more details or an informal discussion about the role, please call Julia Alexander on 0800 1934 046

Closing date for applications is 12 noon on Friday 17th July 2020. 
Please note, interviews will be via video conferencing.

Trailblazers Mentoring is committed to equality and diversity and strongly encourages applications from BAME groups and those with personal experience of the criminal justice system.

Support Worker (Community Based) 

28 hours per week* 

Kidderminster 

£9.43 per hour 

Our client currently has one opportunity for a support worker for the Wyre Forest area. 

The post is to work with older and vulnerable people in the community. They provide a wide range of high quality services to help older and vulnerable people to remain independent in their own homes. The primary role is to visit people in their own homes, giving advice and guidance, meeting their support plan outcomes and to monitor health and safety systems.

They are looking for people who can demonstrate experience of providing support services to older and vulnerable people and who are highly motivated, good team players who have good communication and customer care skills. You will need to have your own transport, be responsive and be able to problem solve and work on your own initiative.

Please note successful applicants will be required to have an enhanced DBS.

* Flexible working over a seven day rota (to include days, evenings, nights and weekend working

 

Duties and Responsibilities

Administration:

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
• To keep inventories of all refuge contents.
• To contribute where appropriate to the preparation of returns for funders.

Support Work:

• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To identify and make links with existing projects and community services and to develop joint services where appropriate.
• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
•  To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
• To assist women in making claims for any welfare benefits that they may be entitled to.
• To ensure that appropriate applications are made for re-housing.
• To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
• To keep the refuge ‘welcome pack’ up-to-date.
• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

1. maintaining BSWA communication records
2. following safety procedures
3. carrying out risk assessments in conjunction with your line manager
4. attending team and project meetings

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To participate in multi-agency work and to develop a professional working relationship with external agencies.
• To contribute towards your project’s quarterly Management Committee report.
• To be involved in the Annual Review process.

Premises and Equipment:

·To take referrals and welcome women and children into the refuge.

• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that the appropriate agreements related to support are completed.
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.
• To ensure that any house rules are read and understood by new tenants and that all residents comply with them.

Training:

• To identify and attend training relevant to the post in agreement with your line manager.

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services.

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To support volunteers in the delivery of BSWA services.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To participate in 24 hour on call cover and provide emergency cover.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing support through drop in and casework
• To participate in a rota of drop in cover, covering evening hours
• To support volunteers and students in delivering the drop in service
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

The Diocese of Coventry is seeking to appoint a full time Programme Manager to help the Diocese deliver its ambitions for a culture change in making and growing new Disciples, and in developing a more mission focussed approach to the planning and deployment of Resources. This post reports to the Archdeacon Missioner and is based in Coventry.

The main responsibilities are:

• Provide focused activity in the short term by working with the Archdeacon Missioner and Diocesan secretary in the consultation, development work and preparation of an ambitious application for Strategic Development Funding for a Coventry /Nuneaton Church planting and community transformation programme.

• Provide leadership and programme management of the New Worshiping Communities /Church Planting Strategy implementation in line with the ‘Worshipping God, Making new disciples and transforming communities’ vision and strategy of the Diocese of Coventry.

• Develop a programme from initial set up through to successful delivery.Reporting to key stakeholders via the Bishops Strategy Integration Group.

The successful applicant will be educated to Degree level or equivalent, have a proven track record in project/programme management, experience of enabling change in organisations, be highly organised and have good IT skills, particularly MS Office.

A demonstrable understanding and commitment to the Mission of the Church of England, being called to proclaim afresh the Christian Faith in each generation is essential. It is therefore an Occupational Requirement (Schedule 9 part 1 of the Equality Act 2010) of this post to have a committed Christian faith. 

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications.  Applications are particularly welcome from Black, Asian and minority ethnic candidates, who are currently under-represented within our workforce.

Full job description and Person Specification are available from the Coventry Diocesan vacancy pages.

Please submit your CV with a detailed covering letter, addressing how you fit the requirements in the Person Specification.

Closing date for applications: Friday 17th July 2020

Interviews will take place at the Diocesan office: August 2020

Please send your CV and covering letter Simone King, HR Administrator, by either clicking the "apply" link or by posting to Cathedral & Diocesan Offices, 1 Hill Top, Coventry CV1 5AB.

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing drop in and helpline, using community language as appropriate.
• To participate in a rota of helpline cover and model and promote good practice in taking helpline calls and Webchat support
• To support helpline volunteers and students in delivering helpline, Webchat and drop in services
• To participate in a rota of drop in cover at BSWA offices and across community venues as necessary
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Together is an amazing place to work. And it’s not just because we’re one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do – supporting and enabling them to take control of their lives and make a positive contribution to the community.

We are looking to expand our workforce by recruiting one full time support worker to join our Floating Housing Related support team. You will be part of a team, working in a fast paced environment where no two days are the same.

You will work across Warwickshire, so access to a car is essential. You will have your own caseload of clients and will work autonomously, identifying people’s goals completing assessments and risk management meetings.

By working alongside people with disabilities your work will be vital in helping people to manage and sustain their tenancies, prevent and relieve homelessness, deal with debt, benefit issues and promote independence.

You will support the most vulnerable people in our community who experience mental ill-health, learning disabilities, physical disabilities, sensory impairment and autism. Experience of all areas is not essential as full training will be provided to the right candidate.

We have a firm commitment to encouraging fairness and diversity in our work force and we welcome applications from disabled people and those from BME backgrounds.

Social Prescribing Link Worker

We have rewarding opportunity for a Social Prescribing Link Worker to focus on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. If you feel you could connect to people, community groups and statutory services for practical and emotional support, we would love to hear from you!

Position: Social Prescribing Link Worker

Location: Birmingham or North Solihull

Hours: Full and part time hours available

Salary: £19,000 - £19,986

Contract: Fixed term to the end of September 2021

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: 12th July 2020

Interview Date: 15th, 16th and 17th July 2020

Social Prescribing Link Worker will be integrated into the wider multi-disciplinary team of a PCN. This is part of NHS England’s Long Term Plan, which commits to building the infrastructure for Social Prescribing in primary care.

The Role

As Social Prescribing Link Worker, you will provide one-to-one support to people who are referred to you by GPs and the wider PCN team, helping them to increase their active involvement with their local communities. They may have issues such as debt, poor housing and physical inactivity, as well as loneliness, isolation and low level mental health concerns which affect their health and wellbeing.

The role will build trusting relationships with people, create a shared personalised care and support plan and connect them to community groups, VCSE organisations and other services. This approach particularly helps people with long term conditions (including poor mental health), people who are lonely or isolated, or who have complex social needs which affect their wellbeing.

About You

The Social Prescribing Link Worker will:

• Be a good listener, have time for people and be committed to supporting local communities to care for each other.
• Have experience of working positively with people facing complex social and emotional challenges.
• Have a good knowledge of the area in which you’ll be based and what groups, activities and services are available there.

For the Birmingham post an ability to speak another community language, or languages, would be highly desirable and some weekend working will be required.

An interview is guaranteed to suitably qualified and experienced people with disabilities. All successful applicants will be subject to an enhanced DBS check.

About the Organisation

A leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to our staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Floating Support, Befriending, Community Family Worker, Social Worker, Community Navigator, Peer Support Worker, Welfare Support, Family Worker, Family Support Worker, Benefit, Care, Therapeutic, Therapy, Advice, Adviser, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care.

Housing and Support Manager
Birmingham, West Midlands

Are you an experienced housing support professional with a great management or leadership style? Could you thrive as part of a social enterprise supporting refugees and newly arrived immigrants? If so, read on.

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

We are now looking for a Housing and Support Manager to join our team at our brand-new offices in Birmingham.

The Benefits

- Salary of £30,000 - £35,000 per annum (dependent upon qualifications and/or experience)
- Mobile phone and laptop
- 20 days’ holiday plus Bank Holidays

This is an exciting opportunity for someone at junior manager or technical senior level to step into a fully-fledged management position and create positive change.

Joining us at an exciting period of growth, you’ll have the chance to utilise your expertise to shape current and future operations, ensuring our services inform and empower tenants.

The focus of this role will be the relationships you create rather than the volume in your portfolio. So, if you’re ready to take on a new challenge where you’ll focus on quality, not quantity, we want to hear from you.

The Role

As a Housing and Support Manager, you will lead and support the delivery of all tenant housing and support operations in Birmingham and Wolverhampton.

Leading the West Midlands Housing and Support team, you will build new customer relationships, increase our network and ensure our existing connections stay strong.

Reporting to the Operations Manager, your role will involve:

- Directly managing 10 - 15 team members
- Ensuring operations meet legal requirements
- Increasing tenant empowerment and maximising rental income
- Generating new business
- Effectively using networks and forums to build a recognisable profile and brand
- Managing and developing relationships with new and existing landlords
- Enhancing your team’s capabilities, capacity and efficiency through process development
- Managing property and housing maintenance, management and caretaking services
- Achieving targets for all tenant housing and support operations

About You

To join us as a Housing and Support Manager, you will need:

- To have experience as a Housing Manager or Team Leader within a housing support environment
- Experience of either leading or being part of a project
- The ability to demonstrate a solid track record within housing
- Strong leadership and motivational skills

Other organisations may call this role Property and Support Manager, Housing Support Manager, Housing Project Manager, Housing Manager, Tenancy Manager, Tenancy Support Manager, Property Manager, or Lettings Manager.

This is a full-time role, working 9am – 5pm, Monday – Friday.

Webrecruit and Ashley Community Housing are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to take your next step as a Housing and Support Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

This role requires an exceptional individual who wants to make a difference. As a Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

You will ensure the smooth running of the refuge, including the admission of survivors of domestic violence to the refuge. You will also assess and advise on their entitlement to welfare and housing benefits and housing management. You will develop support plans for each resident and aid them to obtain permanent accommodation.

The successful candidate will have evidence of strong casework management skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. You will be required to bring safeguarding children or vulnerable adults to the immediate attention of the service manager, or if unavailable another manager. Direct experience of providing support to women is essential as is a current understanding of legislation relating to domestic violence including civil/criminal legislation and welfare rights. The ability to work as part of an on-call rota is essential and occasional evening work in emergency situations.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 21st July 2020

This is a permanant and part time role with 33.75 hours per week.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Residential Support Worker Opportunities (Mental Health)

Birmingham

37.5 and 18.75 hours per week

£18,246 per annum (£9,123 per annum for part time positions) 

2 x Full Time at Acocks Green

2 x Full Time at Hockley

1 x Relief Part Time at Bartley Green and Selly Oak

1 x Part Time at Erdington (Maternity Cover)

Bank Workers in all Residential Services

Post holders must be able to work flexible shifts Monday to Sunday. There is also a requirement for the post holders to be available to work sleep-in duties.

Are you enthusiastic, able to facilitate recovery activities, fun loving, passionate about mental health, a good negotiator and motivator and able to work on a rota basis?

Our client’s Residents are looking for someone who is “pleasant, respectful, approachable, easy to speak to, willing to listen and someone who thinks on their feet”.

Do you have an interest in working with those who experience mental health distress who are living in a Residential Care Home?

Our client is a leading provider of mental health services in Birmingham and the West Midlands.  As a Residential Support Worker you will work in partnership with people who are experiencing mental health difficulties using a person centred recovery approach that focuses on maintaining and strengthening their presence in the community.

You will have experience of working in an adult social care environment or health and social care setting and be able to demonstrate our client’s values. 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

People are key to the success of the organisation and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

#jobs #mentalhealthjobs #jobsinmentalhealth #carejobs #careers #jobsincare #birminghamjobs #charityjobs 

Senior Social Prescribing Link Worker

We have rewarding opportunity for a Senior Social Prescribing Link Worker to focus on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. If you feel you could connect to people, community groups and statutory services for practical and emotional support, we would love to hear from you!

Position: Senior Social Prescribing Link Worker

Location: Covering Birmingham and North Solihull

Hours: 37 hours per week

Salary: £22842 per annum

Contract: Fixed term to the end of September 2021

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: 12th July 2020

Interview Date: 15th, 16th and 17th July 2020

Social Prescribing Link Worker will be integrated into the wider multi-disciplinary team of a PCN. This is part of NHS England’s Long Term Plan, which commits to building the infrastructure for Social Prescribing in primary care.

The Role

The Senior Link Worker will have a dual role, taking responsibility for the line Management of Link Workers and any volunteers linked to the service, providing them with suitable support and supervision and at the same time continuing to provide personalised support to patients through the provision of cover for Link Workers during absences and supporting with more complex patients.

Link Workers provide one-to-one support to people who are referred to them by GPs and the wider PCN team, helping them to increase their active involvement with their local communities. They may have issues such as debt, poor housing and physical inactivity, as well as loneliness, isolation and low level mental health concerns which affect their health and wellbeing.

About You

You will need to be able to communicate well, building strong relationships with your team, GP Practice staff and the wider health and social care sector as well as community groups and VCSE organisations. You should have experience of leading a team of staff, providing timely and appropriate support and development and dealing with conduct and performance issues in a consistent and fair manner.  Link Workers are based within GP practices so experience of managing Outreach staff or remote workers would be advantageous. 

You will have:

• Experience of staff supervision, ideally in a health and social care setting or similar
• Experience of direct delivery of support to individuals with social needs
• Knowledge of the Birmingham and North Solihull areas
• Experience of partnership working across a range of organisations

The service is delivered flexibly to meet the needs of patients so some evening and weekend work may be required.

An interview is guaranteed to suitably qualified and experienced people with disabilities.

All successful applicants will be subject to an enhanced DBS check

About the Organisation

A leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to our staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Floating Support, Befriending, Community Family Worker, Social Worker, Community Navigator, Peer Support Worker, Welfare Support, Family Worker, Family Support Worker, Benefit, Care, Therapeutic, Therapy, Advice, Adviser, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care.

Advice & Information Helpline Worker 

Birmingham 

£18,246 (£9,123 for part time positions)

37.5 and 18.75 hours per week

The helpline is open 7 days per week hours 9 am to 11 pm

Our client is a leading provider of mental health services in Birmingham and the West Midlands.

As an Advice and Information Helpline Worker, you will be providing support for those experiencing mental health difficulties through a helpline service and the Talking Space Crisis Café.  The helpline service is aimed at service users and their carers living in Birmingham and works alongside the Talking Space Crisis Café to offer support to people in who are experiencing crisis and need to speak to someone face to face.

You will be providing advice and signposting for people calling the Helpline as well as providing face to face support to those accessing other services such as the drop-in service and the Crisis Café.  The support offered will include (but is not exclusive to) receiving referral calls from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate information about other services and/or signposting to external partner agencies. 

You will be working in a community focused way to ensure that local organisations are aware of the provision, ensuring that you retain close and effective links with local organisations as well as keeping up to date with any pertinent changes to local provision.

The helpline is a 7 day a week service from 9am -11pm Under the direction of the service manager you will support the running of the service in line with contractual requirements, our client’s Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.

You will have experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. If you feel that you meet the requirements of this position they would like to hear from you.

 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

People are key to the success of the organisation and our client is recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

#jobs #careers #hiring #carejobs #mentalhealthjobs #jobsincare #socialcarejobs #jobsinbirmingham #birminghamjobs

Closing date: Sunday 19th July 2020 at 11.30pm

Interview date: Tuesday 28th July 2020

We’re looking for an enthusiastic and determined individual to join us as a Female Peer Mentor. This role is open to females who have lived experience of mental health concerns and offending and can bring their invaluable insight into these services to the table.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Funded by the Birmingham and Solihull Mental Health Foundation Trust, the Liaison and Diversion Service provides intervention to people in contact with the criminal justice system who are identified as having complex needs. Our aim is to address health and social inequalities to reduce re-offending behaviours. 

About the role
This is a great opportunity for an enthusiastic individual to gain experience working with a leading provider of homelessness and housing advice and support. As a Female Peer Mentor you’ll participate in an induction programme and receive formal training in key areas such as homelessness and housing, substance misuse, offending and mental health issues. You’ll participate in activities across Shelter and the Liaison and Diversion Service, visiting external agencies with whom we work and attending regular support sessions, supervision and performance reviews. In this role, you’ll focus specifically on a women’s pathway to support individuals with mental health concerns who are going through the criminal justice system. Your challenge will be to build a relationship of trust with clients and help them to achieve their personalised support outcomes.

About you
You’ll need lived experience of mental health concerns and offending - along with experience of accessing support services. Evidence of achieving personal goals and a level of stability is also important as is an interest in a career working to support vulnerable adults with multiple and complex needs. Good communication, customer service and basic computer skills are also required, along with a desire to develop and learn new ones. 
*The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of an exciting new initiative and be the change you want to see in society.
 
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behavior and conduct their work in line with our Safeguarding Policies.
 
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
 
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Due to COVID-19 restrictions, interviews will take place via Zoom. If you do not have access to this, interviews can take place by telephone.