Contact Centre Officer Jobs in Belfast

1. Are you ready to champion quality and innovation in a forward-thinking awarding organisation?
2. Could you be the meticulous and dedicated Quality Officer we're seeking to ensure excellence and integrity across our services?

TPP is working with an ambitious, dynamic, and growing awarding organisation, committed to widening participation for all, to appoint a Quality Officer.

This is a full time (35 hrs per week), permanent position, working fully remotely, with occasional office visits (Essex) for whole staff team days - usually once every quarter.

Benefits - Quality Officer:

• From £23,510 per annum, depending on experience
• Open and transparent pay scale model which rewards staff through a 6 point pay scale
• Annual discretionary company-wide bonus for achieving business targets and objectives
• Competitive defined benefit pension scheme
• Full-time hours of 35 per week, but flexibility as to business needs is encouraged - no clock watching or timesheets, staff are trusted to do the right thing
• Generous holiday allowance:
  • 30 days + Christmas shutdown (3 days) + bank holidays
• Flexible hours
• Generous sick pay scheme
• Investment in your training and development - scope for internal promotion
• Regular staff days - time out away from the office together and the opportunity to input into the company strategy, learn new skills and have a bit of fun
  • Last staff day, there was a treasure quest, the team got creative with power tools and saws, and fed giraffes and elephants!

About the organisation - Quality Officer:

As an Awarding Organisation that has been established for the last three decades, the portfolio of qualifications on offer is very wide ranging, from access to higher education diplomas to bespoke qualifications. This organisation is very ambitious and forward-thinking and is very keen to attract like-minded people to work towards their continued success.

The core values of the organisation are:

• Partnership
• Integrity
• Originality
• Quality

About the role - Quality Officer:

As the Quality Officer, you will provide support for the quality assurance team as well as review processes relating to the centre monitoring and validity of regulated qualifications in respect of Ofqual and QiW.

Additionally, you will be responsible for coordinating and reporting on internal and external assessment of qualifications, liaising with assessment development personnel, and ensuring confidentiality, accuracy, and quality.

Key responsibilities - Quality Officer:

• Overseeing quality assurance processes, including monitoring centres and qualification standards, and handling quality-related queries efficiently.
• Organising and compiling resources for standardisation activities and training events, including webinars.
• Coordinating quality assurance activities, such as centre assessments and marking, and documenting the outcomes and required actions.
• Generating comprehensive reports that reflect quality review findings, including risk and engagement assessments.
• Collaborating with the quality assurance team to ensure prompt monitoring and reporting and managing budget tracking within the team.
• Analysing and presenting data for both statistical and qualitative review to aid in the standardisation of assessment marking and to inform the Product team.

Skills / Experience required - Quality Officer:

• At least two years' general administrative experience (essential).
• Skilled in collaborative working within various team settings.
• Effective at organising and prioritising tasks.
• Aligned with core organisational values (as above)
• Maintains a professional demeanour.
• Self-motivated with a commitment to task finalisation.
• Competent with standard software suites, including MS Office.
• Knowledge of quality control mechanisms and frameworks.
• Familiar with the functions of awarding organisations.

To apply:

• CV only, no covering letter required

Interview process:

• 2 stages
• 1^st stage interviews scheduled for Wednesday 22^nd November 2023
• Format - online
  • IT assessment
  • Timed task
  • Competency based questions

Deadline for applications:

• Wednesday 15^th November 2023
• Applications will be reviewed on receipt - please send in your application ASAP if you would like to be considered, as this role may close prior to the deadline.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA is looking for a Finance Officer to join our small, friendly charity to manage the organisation's day-to-day finances. This will include keeping accurate and up-to-date records of all financial activities (income, expenditure, salaries and pension contributions), overseeing stock control and stock management and assisting with the annual audit preparations.  The right candidate will also have the opportunity to expand and grow into assisting with the production of management accounts with support from the Finance and Operations Manager.

​The ideal candidate will be qualified, competent, flexible and able to work to deadlines whilst juggling multiple priorities. They will report to the Finance and Operations Manager, and will also be a key part of the wider CLAPA staff team and will work with other teams as required.

This role is home-based within the United Kingdom, with the option to work at the CLAPA Office in London (E2 9DA). A few days per year are required at the office for all-staff meetings and stock checks, with travel expenses paid.

How to Apply

Please complete the Application Form linked in the Recruitment Pack. For safeguarding reasons, we are not able to accept CVs.

Applications Close: 30th November 2023

Interviews: Week commencing 4th December 2023 (via Zoom)

Start Date: ASAP

West and South West Wales

 Would you like to join a service that makes a difference to older people in Wales?  As a Regional Project Officer you will help meet the Community Assistance Project objectives by overseeing the regional delivery of services, supporting the Regional Volunteer Officer and working closely in collaboration with local partners.

About you:

· You will be able to work with others to deliver successful projects and services.

· You will have experience of recruiting, managing and working with volunteers. 

· You will have experience of establishing and maintaining productive collaborations. Be able to negotiate at a range of levels both in and outside the organisation

· You will have experience of networking. 

· You will have knowledge of Issues affecting older people in Wales and barriers to accessing support.

· You will have knowledge of local services in the public or voluntary sector.

· You will have knowledge of diversity of the cultures, environments and communities in which older people and carers live. 

If successful you will:

 1. In line with local arrangements, undertake the recruitment, support / supervision and mentor/buddy the volunteers, and ensure they have appropriate Disclosure and Barring Service checks.

2. Ensure all prospective volunteers are inducted with project partners and have all the relevant training required including all aspects of person-centred helping, safeguarding, equality and diversity and inclusion as per local arrangements. 

3. Supervise and oversee all case work undertaken by the volunteers in the region.

4. Receive referrals for the project in the region, matching volunteers to the person needing the service and work closely with other members of the project team to ensure a high quality, timely and responsive service is provided to all older people referred to it. 

5. Work with regional partners, develop opportunities and publicise and promote the Community Assistance Project, including promoting and cascading information, including real-life examples of positive intervention through a range of methods and with a range of stakeholders. 

6. Oversee the processing of volunteer expenses in line with agreed policy and procedure 

7. Maintain accurate and up to date records relating to all aspects of the service in the region to provide for the effective monitoring and evaluation of the project.

8. Support programme evaluation through surveys and questionnaires.

9. Make onward referrals internally or externally to provide a holistic support package for service users.

 Great to haves:

· Ability to speak Welsh (Desirable)

What we offer in return

· Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward

· Flexible Hours Working Scheme

· Employer pension

· Generous life assurance up to four times your annual salary

· Healthcare cashback plan

 How do I apply for this role?

 Please send your CV and a covering letter explaining how you meet the criteria for this role. Your application will not be considered without the covering letter. 

Additional Information:

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age Cymru politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are delighted to be recruiting for an inspirational leader to join Mary’s Meals International (MMI) as Director of Philanthropy. Reporting to our Chief Growth Officer and working as a key member of our Growth Leadership team, you will lead our growing philanthropy function and take a lead role in developing and supporting global strategic relationships to ensure the long-term financial sustainability of our movement.

With responsibility for the ongoing development and implementation of our global fundraising strategy, you will be bold and brave, seeking new opportunities to foster growth as you seek to maximise our range of funding sources including major donors, foundations, corporations and strategic partnerships. You will also have oversight of our growing Global Ambassador Programme.

You will:

• Work in collaboration with our CGO and CEO in the development of key relationships and lead cross functional teams for large global partnerships, ensuring support from key stakeholders.
• Build relationships with our National Affiliate Executive Directors to ensure that global relationships/partnerships are well defined and managed.
• Work collaboratively with the MMI Programmes team on opportunities for government and institutional funding.
• Build relationships with the National Affiliate Executive Directors to ensure that global relationships/partnerships are well defined and that there is one key point of contact to manage the relationship across the organisation.
• Provide oversight and support strategic planning for key donor events.
• Develop and implement new fundraising models, targeting specific sectors and audiences.
• Build and support key relationships with donors, national affiliates and supporters to ensure growth goals are achieved.
• Represent Mary’s Meals at a global level, speaking at conferences, large gatherings, and virtual events.
• Provide support to the Head of Growth Initiatives to identify and cultivate new prospects and channels for income generation.
• Working alongside the Director of Affiliate Growth to provide subject matter expertise training for National Affiliates on connecting with their local HNW/UHNW audiences.

An experienced senior leader, you will be experienced in developing and executing strategies to drive revenue generation across a range of income streams, with success in securing significant multi-year funding, ideally on a global scale. You will foster a collaborative approach, working with our Marketing & Communications, Programmes and our National Affiliates. Committed to our vision, mission and values, you will act as an ambassador for Mary’s Meals, and will bring experience of speaking to large audiences in person and virtually.

You will also need:

• Exceptional communication skills, with proven experience of cultivating strong relationships and ability to effectively represent Mary’s Meals at a local and international level.
• Proven leadership experience, with experience of building capacity, developing, and leading high-performing teams.
• Knowledge of the regulatory framework in relation to fundraising and the not-for-profit sector.
• Experience of working at a senior leadership level and leading a fundraising team.
• Developing and successfully implementing strategies, policies, and procedures.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work life balance, we also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

We are a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. As an organisation, named after Mary the mother of Jesus and shaped by Christian values, we feel that the way we do things is as important as the result and we welcome all who wish to play their part in our important work. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We are a values-driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, we are fully committed to a culture of safeguarding, we are committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. To apply, please click below and please tell us why you want to join Mary’s Meals and why you would make a great Director of Philanthropy here at Mary’s Meals International.

Applications will be reviewed on an ongoing basis.

Discipline: Care and Support
Job type: Permanent
Salary: £50,000 per annum + car allowance
Expiry date: 30 Dec 2023 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated leader for our Day opportunities, helping individuals with learning disabilities live the best life possible?

We are looking for a Senior Day Opportunities Manager to lead our teams delivering the range of activity offerings across Hft Day Opportunities including Love 2 Meet U projects to enable adults with a learning disability to access appropriate outcomes-based community-based services that are Safe and Well Led.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. Having a driving licence for this role is essential to travel extensively across all of Hft and where needed to stay away from home, work weekends and evenings.

We offer:

- Car Allowance: £320 per month
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Continuous Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app.
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts: As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app - earn money for referring your friends to work for Hft.
- Free life assurance: 3 x your annual salary
- Family friendly policies: term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

What will you be doing?

You will

- be coaching, give direction, guidance and support to your teams.
- have operational line management of a dedicated team which includes Day Opportunity Managers (DOMs) and Deputy Day Opportunity Managers (DDOMs). In locations where size and complexity of the Day Opportunity service does not warrant a Manager a Deputy Manager will be in place within the structure and you will be required to have a more hands on role supporting the Deputy with, for example, verification of audits and with the management of people issues such as disciplinaries.
- support with the development of day opportunity policies and quality standards and be accountable for embedding a quality framework, applying strategy and delivering complex projects.
- network and exchange complex or sensitive information with senior leaders and Chief Officers in a way that shapes outcomes.
- help shape the strategic direction of the Care & Support Portfolio by putting agreed strategies into practice. You will be accountable for developing and communicating their strategy and performance plans which will support the successful delivery of day opportunities.
- help resolve the most complex care & support problems and issues. They will be required to be solutions focused and have a proactive approach to complaint resolution; and to analyse and interpret management information and policy, applying this collaboratively to resolve issues.
- be an accountable performance manager leading their team’s performance delivery against all operational KPIs and metrics and will be accountable for all day opportunity service delivery including referrals and growth including their team’s delivery of care & support which promotes dignity, wellbeing and independence and a person-centred culture.
- be build influential relationships with all colleagues and external contacts (such as Commissioners, Trustees, Donors and Partners). The SDOM will be required to network and share best practice and actively contribute to the wider Care & Support national senior management team and to liaise with Hft’s Partnership Forum, Colleague Inclusion Groups and Voices to be Heard Representatives.

You may be required to

- deputise for the Head of Day & Work Opportunities including cover for their annual leave or unplanned absences and may be required to attend senior leadership team meetings such as Hft’s Senior Leaders performance delivery group.
- take on a lead role as agreed with the Head of Day & Work Opportunities.

Expertise required:

You will hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake the level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan.

You will have extensive knowledge of

- legislation and guidance relating to adults with learning disabilities
- CQC regulations (desirable not essential)
- Safeguarding regulations
- Health and safety regulations
- Positive Behavioural Support management and techniques
- contracting, tenders and negotiations
- national benefit frameworks

For more information, please refer to the job description and person spec below.

Location: This is a national role working remotely with extensive travel to services.
Salary: £50,000 + car allowance

Apply Now

REF-209819

You are an experienced peacebuilder and manager of people and programmes, and have worked previously in Sudan.  You have proven ability in designing and adapting programmes, keeping them relevant and accountable in complex local contexts, ideally in Darfur.   

Concordis has worked in Sudan and South Sudan since we were formed as an organisation in 2004.  The devastation caused by the current war is heart-breaking, but it also reminds us of the vital importance of peacebuilding.   

Concordis continues to implement directly in South Darfur, with a team of eight national staff who remain in Darfur and three more working from outside the country.  The team consulted over 3,500 people before the war began and identified a network of 103 local peacebuilders across South Darfur.  We work alongside national partner Malam Darfur Peace and Development, and support local peacebuilders where conflict is fought and felt.  You’ll take on leadership of the team 18 months into the current EU grant.   

You also have a track record of engaging effectively and proactively with international donors, sharing analysis, communicating the vision and winning funds. You’ll use those skills as you adapt the current programme to meet entry points for peacebuilding, as you work with the team and local partners in designing the next steps, and as you work collaboratively with donors in keeping them on board.   

Despite the evident challenges, we see opportunities and an urgent need to support local peacebuilders in managing South Darfur’s myriad local conflicts, to prevent them escalating or from becoming instrumentalised in the war.  There are also emerging opportunities to expand on this programme elsewhere in Darfur, and with Darfuri herders displaced into South Sudan and beyond.

This will require visionary leadership and the skill and drive to navigate a way forward in the coming months and years.   Concordis’ peacebuilding programme in South Darfur is primarily about promoting peaceful coexistence amongst and between pastoralist groups and the settled population.  This mirrors our existing work over the border in Central African Republic, where we engage with some of the same pastoralists during the dry season, and complements our ongoing work along the border of Sudan and South Sudan, including in Abyei.

This work can demand a lot from all of us, and we have high expectations for the person in this post, but they’ll be part of a supportive team, leading an exciting programme, helping to make a measurable change for peace.

Please take care to complete the application form in full, as we’ll assess whether you meet the person specification based solely on the answers given in the application form.