Contact Centre Officer Jobs in Manchester
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About UKCF
At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.
Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.
UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.
Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we welcome applications irrespective of your age, disability or impairment, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.
About the role
Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning.
We’re looking for someone who can support the team to develop, co-create, train and deliver inclusive and exciting learning that encourages creativity, curiosity and critical thinking in the areas of philanthropy and grant making. Your role will be diverse and a blend of project work, event management and administration. You will be involved in organising conferences, meetings, hosting webinars, managing specific areas of work and building relationships.
Our members vary from very small teams with two or three staff to well established very well resourced foundations. The Membership and Learning team are the contact point for all CFs: answering members’ enquiries, championing best practice and raising standards.
Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members. Therefore the ability to listen, problem solve and engage others is critical. Take a look at the full job description for more information about the role.
The client requests no contact from agencies or media sales.
BACKGROUND
CARE’s vision is to seek a world of hope, inclusion, and social justice; where poverty has been overcome and people live in dignity and security. CARE puts gender equality, diversity, and inclusion at the centre of all we do because we know that we cannot overcome poverty and social injustice until all people have equal rights and opportunities. CARE’s Vision2030 places gender equality at the heart of our ambitions and it radiates through all our work at the level of individuals, teams, the organisation, our programs and our partnerships.
CARE International (CI) is among the world’s largest international non-governmental humanitarian relief and development Confederations. Drawing on its 75 years of experience, through its 21 Members, Candidates and Affiliate, as both a practitioner and thought leader, CI’s work reaches over 100 countries worldwide to save lives, defeat poverty and achieve social justice.
At the core of the Confederation is a small, globally distributed Secretariat, which provides coordination and support to its members in many areas as governance, strategic planning, communications, membership development and accountability and advocacy. CARE International is committed to gender equality and inclusion, gender justice, human rights and women’s and girls’ empowerment. This commitment is manifested at the individual and team level as well as in our programming, communications, fundraising and advocacy.
POSITION SUMMARY
The main purpose of this role is to provide day to day support to the management of CARE International’s global platforms (website and social media), monitor performance and support effective and timely communications planning globally. This is an exciting entry level position for those passionate about digital communications and engagement, and its intersection with social justice.
Main Responsibilities: - Key areas of responsibility but not limited to:
Support to Global Digital Platform Management (70%)
· Support the day-to-day management of CARE International Secretariat’s digital platforms including website and social media.
· Producing copy and graphics according to the guidelines agreed with Global Content Manager.
· Editing and uploading content to the CARE International website according to the digital strategy and guidelines set by the Global Content Manager.
· Act as the focal point for contact with the website development agency, overseeing technical upgrades and developments
· Support communications planning including management of a global external calendar with relevant dates and events to guide digital content creation.
· Support the management of social media dashboards and the elaboration of performance analysis with a view to improving outreach and optimizing content.
· Support the knowledge management of relevant materials for the digital content team.
· Actively seek out new trends and opportunities in the digital space.
· Support the Global Content Manager in other activities as required.
Support to Global Communications Working Group Coordination (20%)
· Support the Global Content Manager in implementing global communities of practice and content support.
· Manage internal engagement plan and calendar for communications team, ensuring timely coordination moments, sourcing translations, and setting up technical requirements
Support to Advocacy and Communications Department (10%)
· Work with the Knowledge Management and Learning officer in support of strong internal communications, in alignment with the wider CI Secretariat, using the latest digital technologies to support confederation engagement with the work of the CI Secretariat.
WORKING RELATIONSHIPS
Internal
CI Secretariat staff, CARE International communications staff and communications colleagues in the wider CARE network.
External
Work with suppliers
Team
Reports to the Global Content Manager, works closely with the Knowledge Management and Learning Coordinator, the Humanitarian Communications team and wider advocacy team.
Supervisory responsibilities
None
QUALIFICATIONS & EXPERIENCE
Required
· 1-2 years of experience in website and social media management
· Solid understanding of communications principles and approaches and excellent communication skills
· Experience working with a Content Management System, with an understanding of SEO principles. Knowledge of Drupal a distinct advantage.
· Competent in the use of Canva or similar platforms for social media content production. Knowledge of Adobe Creative Suite, video-editing software, and graphic design skills a distinct advantage.
· Excellent command of the English language. Knowledge of French, Spanish or Arabic a distinct advantage.
Desired
· Experience in digital communications and content production for an international relief or aid organization
· Strong knowledge of CARE's work or work of peer organization
· Project management experience
· Experience with tools and platforms for knowledge management such as Sharepoint, and Microsoft Teams
· Experience in monitoring content performance using analytics tools for social media and web and in ways that have improved performance and audience engagement
· Degree in Communications, Media, Film, Social Development or related field
Work attributes:
· Proactive approach to work planning and prioritisation
· Ability to work under pressure and deliver to deadlines
· Excellent attention to detail
· Good communication and team-working skills
· Demonstrable interest in, and knowledge of, CARE's work, international development and humanitarian relief, especially on issues impacting gender equality
· Commitment to diversity, inclusion and anti-racism
CARE International is committed to preventing all unwanted behaviour and all forms of misconduct at work, including fraud and corruption and sexual harassment, exploitation and abuse, and child abuse. Everyone who works for CARE is expected to share this commitment and work within CARE International’s Safeguarding Policy and sign our Safeguarding Code and Conduct.
CARE International is committed to a safe recruitment process to help attract and appoint the right staff for the role and responsibilities set out in the vacancy notice. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. We will seek at least two references, one of which must be your most recent employer. In addition, we participate in the Misconduct Disclosure Scheme and will request information from job applicants’ previous employers, about any findings of sexual exploitation, sexual abuse, child abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, you confirm your understanding and agreement of these checks.
CARE seeks to improve the lives of the most marginalized, particularly women and girls. Our diversity is our strength. We encourage people from all backgrounds and experiences to apply.
The client requests no contact from agencies or media sales.
As part of the Getting Help team, you will provide social and practical support to adults with common mental health problems in a range of settings across Heywood, Middleton & Rochdale (HMR). This includes assessment and support planning, and community outreach. Typically, Community Engagement Workers support people who are on the waiting list for or who are engaging in Talking Therapy. The Getting Help team works in partnership with HMR Talking Therapies delivered by the Big Life Group and Pennine Care NHS Foundation Trust.
This role is subject to an Enhanced DBS Check
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
We are looking for a proactive, confident and dynamic individual to help us tell our story and get our voice heard. You will join our small creative and supportive team within an empowering, values-led organisation that is person-centred and ambitious to empower disabled people.
This is a new role, and is crucial to the development of the charity over the next three years. You will grow our brand, tell our story, and help develop relationships with partners, funders and the disability community.
We are looking for someone who has a natural flair for and an interest in communications, to develop and implement our aspirational plans, in particular through social media and the development of our website. We are looking for a dynamic content creator who can work independently, take initiative and proactively get our messages across to a wide audience across our various platforms.
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Training and Conference Officer will sit within the Education and Training Division at Anna Freud, which provides a wide range of learning opportunities for people in the sphere of mental health, from short courses, events, diplomas and post-graduate courses.
They will join a friendly and supportive team working on digital transformation, and specifically on implementing a new Customer Relationship Management (CRM) - Salesforce and Learning Management System.
They will work closely with colleagues from other teams and divisions, supporting the design, testing, development and maintenance of new systems. They will work closely with the Training, Conferences and Events Team on gathering requirements, creating and overseeing team-specific processes and resolving CRM issues.
The ideal candidate should have previous experience of working in a fast-paced environment. Some previous experience of Salesforce is desirable. They will have strong organisational and analytical skills and good communication skills for liaising with a wide range of stakeholders.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
12-month fixed term
Closing date for applications
Midday (12pm), Tuesday, 9 April 2024
Notification of interview
Shortlisted applicants will be notified no later than Friday, 12 April 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday, 17 April 2024
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
At Marie Curie, we are dedicated to support individuals and families affected by terminal illness across the UK. As a Support Line Officer, you'll play a key part in making a difference to those in need.
Joining our Information & Support Team on a part-time basis, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.
In this role, you will:
- Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
- Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
- Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
- Accurately record information into the database, ensuring data quality and date protection guidelines.
What we are looking for:
- You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
- A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
- This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
- Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre)
- Experience in a customer care / helpline or telephone support role is beneficial.
What's in it for you:
- Salary: £11,970 - £12,866.88 per annum, based on 21 hours per week
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Hybrid working
Closing date: 30th March
To view the job description please click here:
For more information or an informal chat please contact our Support Line Team Leader Brigette Flye [email protected]
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving an Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Urban Saints are looking to recruit a new Communications Manager to join the team. This is a critical role, where you will be taking a lead to ensure that Urban Saints' internal and external communications are as effective as they can be. You will manage the Communications Team to ensure effective delivery of our communications strategy that promotes the identity and values of Urban Saints. Working with all other branches of Urban Saints, you will also maintain overall responsibility for ensuring that Urban Saints communicates well with the wide range of audiences we are seeking to connect with.
The ideal candidate will be one who understands and is passionate about ministry, particularly with opportunities provided through communications. They will also be experienced and confident with all primary channels and tools within the communications and marketing arena. We are also looking for someone who possesses a strategic mindset who is able to act as advisor to the CEO on Communications and Marketing matters, and to achieve impact through partnership and networking.
When joining Urban Saints, you’ll enjoy benefits including:
- 25 days holiday (pro-rata) plus eight days bank holidays (pro-rata).
- Pension scheme: we contribute 6% to the Urban Saints pension scheme.
- Life assurance: you will receive life assurance cover to the value of four times your annual pensionable salary.
- Homeworking allowance.
- Eight Volunteering days (pro-rata): you will have an opportunity to volunteer for one of our events or a similar charity of choice.
The client requests no contact from agencies or media sales.
London: £70,995 to £87,781 | National: £60,014 to £76,800
The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London, for individuals based close to an COP office then the team are in a couple of days a week. They offer extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The Head of Finance and Procurement will report to and work closely with the Director of Enabling Services leading the Finance Team. This team is highly competent, reliable, and experienced in what they do. A Senior Leadership role supporting the Chief Executive and Directors to lead, plan and implement the College’s agreed strategic priorities, ensuring products are fit for purpose and have the greatest overall benefit for end-users in policing.
The key responsibilities of the Head of Finance and Procurement will be:
- Engage, build and influence relationships with internal and external stakeholders providing strategic vision, leadership and accountability. Evaluate the impact of College policy, products and services to understand stakeholder impact and contribution to the College’s agreed strategic priorities Champion the efficient use of College resources and budgets
- Develop transformational strategy, policy and proposals to deliver the organisation’s agreed strategic priorities, utilising research and best evidence to apply rigour and challenge.
- Lead financial and procurement strategies and planning for the organisation, making appropriate and timely recommendations to the Executive and College Board
- Lead the overall management of day-to-day internal financial controls and assets including the detection and monitoring of fraud, and financial risk management
- Identify, analyse and manage strategic risks proactively, reporting, escalating and putting in place mitigation as appropriate and ensuring all risk assessment is timely, proportionate and balanced with the operational realities and requirements of policing
- Develop, lead and performance manage individuals through line management and/or matrix management arrangements as required, ensuring adequate resourcing is planned to meet objectives and that project and programme management disciplines support the delivery of key initiatives
The successful Head of Finance and Procurement will have:
- You must be ACCA, CIMA or ACA fully qualified finance professional
- Strong ability to build effective working relationships with internal and external stakeholders at all levels and work collaboratively to achieve objectives
- You will have led a team or teams during your career
- Strong ability to effectively challenge and influence others, including more senior colleagues and stakeholders, to ensure the right outcome is achieved
- You will have experience of managing budgets and forecasts, dealing with external stakeholders (such as internal and external audit), and have been involved in risk management and performance management
- Able to communicate with, engage and inspire others at all levels
Robertson Bell is exclusively partnering with the College of Policing to recruit a new Head of Finance & Procurement with the role based remotely or from one of the offices. The benefits package is generous including up to 31 days of personal annual leave and around 28% Employer contribution to pension.
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.
Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.
We are looking for a dynamic and enthusiastic individual to be an essential part of our mass participant events team. This team is responsible for managing a Christie presence and participants at events including the Manchester to Blackpool bike ride and the Manchester Marathon. It regularly raises over £1.7m and has ambitions to reach £2m. Ideally, we require someone with an energetic personality, a positive outlook and a mature approach to managing staff.
The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.
The client requests no contact from agencies or media sales.
Thank you for your interest in working for Birthrights. If you are interested in centering anti-oppression in your fundraising work, in embodying an abundance mindset and working in ways that resist fundraising cultures that too often results in burn out, please read on and download our recruitment pack for more information about Birthrights and the role.
About Birthrights:
Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a complete disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our new ten year strategic framework here Strategy - Birthrights
About the role:
This is a hugely exciting role that will be part of Birthrights Senior Leadership team and play a key part in helping Birthrights’ meet its ambitions and achieve its potential. Birthrights
To date, fundraising efforts have been led by the CEO. We are seeking an experienced fundraising and business development professional responsible for co-ordinating Birthrights fundraising ambitions – including developing and delivering a new fundraising strategy that is aligned with our new organisational strategic framework. We want to strengthen our longer-term financial stability and ensure our fundraising aligns with our commitments to anti-oppressive practices.
About You:
You will be resourceful and organised, with the ability to build great relationships and have excellent co-ordination and administration skills. Your experience may be in one area of income generation or in many, but you will be able to see how you can draw on your experiences to shape and deliver a broader fundraising strategy.
We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role
The client requests no contact from agencies or media sales.
At Ordinary Lifestyles' our objective is clear: to provide support to adults with learning/physical disabilities as well as those with acquired brain/head injuries to enable them to live independently.
We believe that everybody can live successfully and safely in their own homes in their community if they have the right support. As Registered Manager you play a vital role in contributing to this, making a difference to the lives of the people we support.
We are looking for a professional, motivated and values driven individual, who we can support through the process of becoming a Registered Manager. The successful candidate must have the necessary experience within the Health and Social \Care sector and have relevant knowledge of the CQC and meeting their Fundamental Standards.
Responsible to: CEO
Salary: NJC points 36 to 42
Hours: 35 generally worked during office hours however the postholder will be required to work flexibly including some evenning/weekend work as required.
Contract: Permanent
Location: Failsworth, Manchester
Registered Manager responsibilities:
- To ensure that the organisation meets its statutory duties in accordance with the Health and Social Care Act 2012, Health and Safety at Work Act 1974 and all other legislation which affects us
- To participate in the emergency on-call system and ensure that all emergency on-call issues are dealt with effectively
- To attend local authority provider meetings, registered manager meetings and to liaise appropriately with other groups, agencies and authorities
- To monitor incidents and accidents within the organisation and provide information to the Board of Trustees
- To submit Provider Information Returns (PIR), safeguarding and other required notifications to the CQC in the agreed timescales
- To complete necessary referrals and self-assessments required by the funding local authority or CCG
- To keep abreast of changing legislation, best practice and service developments with regards to people with learning disabilities
Service Management and Development Responsibilities:
- To listen to the individuals using the service, and their staff, and to respond, if necessary with the Management Team and Board of Trustees, in a thoughtful and reasonable way in accordance with Ordinary Lifestyles’ values as a person centred service and a good employer
- To ensure that each individual’s person centred support plan and all other documents, e.g. risk management, health action plans etc. are reviewed on a regular basis so that the services continue to find safe and innovative ways of supporting people to become part of their local community
- To provide clear and effective leadership by setting standards, monitoring performance and providing a positive role model to ensure that the service is person centred
- To ensure adequate staffing levels, using workers who understand the needs of the individual(s) they work with, and to have a shared responsibility for recruitment, pay and matters concerning personnel management in consultation with the Management Team
- To provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out job consultations, appraisals and monitoring of staff performance
- To help maintain quality by being involved in conducting regular audits
- To work with new individuals and their families who may wish to receive support from Ordinary Lifestyles, to complete needs assessments, accurate financial costings and identify any accommodation issues for any potential new services
- To work with Housing Associations / Landlords to ensure that accommodation meets the needs of the individuals living there.
- To publicise and promote the organisation within the wider community in order to increase awareness of our values and in order to encourage more families to be involved
General management responsibilities associated with this role:
- To work with others to ensure that all management policies and decisions support the agreed vision, mission, values, philosophy and strategic priorities of the charity
- To work with the Board of Trustees, attending meetings and providing them with clear quarterly reports on all aspects of the service
- To contribute along with others to the organisation’s Strategic Action Plan, or other frameworks for agreeing strategy
- Other appropriate duties may be required by the organisation from time to time
This job is for YOU if:
-
Have at least 2 years’ working with people with people with learning disabilities in a variety of different situations
-
Are experienced in working with families and liaising with relevant agencies
-
Meet/are working towards the requirements in order to become a Registered Manager with the CQC
-
Have an understanding of the values underpinning supported living
-
Are able to support people with all aspects of daily living in a way that respects their dignity and promotes independence and choice
-
Have an understanding of the needs and rights of people with learning disabilities
- Have an understanding of anti-discrimination issues
- Have an understanding of Community Care principles and legislation, and the role of independent sector providers and associated regulatory bodies
- Have an understanding of how to recognise and respond to safeguarding concerns
- Have good written and verbal communication skills
- Have skill in promoting and encouraging a “learning culture,” through formal and informal means
- Have staff management skills and abilities to provide positive leadership
- Are self-motivated and able to work on own initiative
- Have a car and a current UK driving licence
- Are able and willing to undertake evening and weekend working as the service requires and to share the ‘on call’ responsibilities within the Management Team
Ordinary Lifestyles operates an Equality and Diversity policy. Applications are welcomed from those who meet all, or the majority of, the above criteria.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Community Inclusion Lead will have responsibility to develop and deliver the strategic direction of both the Community Inclusion and Education departments at Sale Sharks Foundation. This will include developing project/programs around disability and social inclusion, health and wellbeing and managing the Foundations Education department which focus’ on alternative provision and our Hitz program for 16–19-year-olds.
The role will have a focus on developing a range of provision across both Community Inclusion and Education. Priorities for this role will include securing funding, developing key internal and external relationships with partners, managing a diverse team of staff and monitoring and reporting on project/delivery impact. You will also be a key part of the Senior Leadership Team at Sale Sharks Foundation, reporting directly to the CEO and working with the rest of the SLT team to set the strategic direction of the department and wider foundation.
This is an exciting time for an experienced sport/community manager to join the Foundation and help us achieve our strategic direction goals across the community inclusion space.
Development
- Design, develop and lead on the development of new programmes and initiatives linked to Community Inclusion and Education.
- Work with department managers to ensure health and safety and programme procedures are in place across all Sale Sharks Foundation activities.
- Be one of the key points of contact and work closely with the Foundation’s funding consultant in identifying and writing bid applications.
- Oversee the planning and delivery of all Community Inclusion and Education programmes, ensuring staffing and resources are effectively managed.
- Working closely with the Safeguarding lead, to support the wider department with any safeguarding concerns, make sure to follow Sale Sharks Foundation protocols.
- Undertake any other duties as required by the CEO.
Monitoring & Evaluation
- Keep clear, accurate records and data collection linked to all grants and commercial funding streams.
- Responsible for tracking and delivering against agreed KPI’s associated with grant funding.
- Design, deliver and ensure monitoring and evaluative feedback systems are in place for all programmes.
- Produce reports, analyse and present findings to grant and funding partners.
- Ensure that quality assurance of Sale Sharks Foundation Community Inclusion and Education activities, working with colleagues to ensure all materials are relevant and up to date.
- Support the creation of media information and case studies/good news stories to measure the impact of events and activities for the Foundation and relevant partners.
It is expected that the role may include working some evenings and weekends including match days. This will always be agreed in advance with time off in lieu offered.
This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties the post-holder will perform.
It is key to this role that candidates:
- Always demonstrate the Sale Sharks Foundation values.
- Promote Sale Sharks Foundation’s brand and ethos in a professional and positive manner.
- Be committed to applying and promoting equality, diversity and inclusion as Sale Sharks Foundation and comply with all Charity policies and procedures.
- Act in line with the Foundations code of conduct always showing professionalism in all environments we work across.
PERSON SPECIFICATION:
Knowledge, Skills & Experience
Essential:
- A degree in a relatable subject area.
- An experience, understanding and a passion for improving opportunities for underrepresented groups or individuals in our communities.
- Proven success at building effective working relationships with a range of internal & external stakeholders.
- Experience of producing monitoring and evaluation reports
- Track record of developing and managing projects and working with others to achieve successful outcomes.
- Experience and a strong understanding of reviewing and mitigating risk.
- Evidence of the ability to develop and manage project budgets.
- Strong organisational skills with the ability to prioritise and work well under pressure.
- Previous experience of leading and motivating others to a common purpose.
- Previous line management responsibility.
- Strong communication and presentation skills.
- Strong organisational skills with the ability to work independently as well as part of a team.
- Understanding of data protection and GDPR principals
- High attention to detail including good use of grammar and spelling.
- Excellent knowledge of Microsoft 365 packages
Desirable:
- Understanding of the rugby landscape
- Experience in the charitable sector
- Experience of working with underserved communities within the north west.
- Previous experience of securing funding from trusts, grants or similar bodies
PERSONAL ATTRIBUTES
- Ambitious and driven with a willingness to learn.
- A passion for the community and making a difference.
- A friendly, positive ‘can do’ attitude.
- A commitment to the aims, vision, and values of Sale Sharks Foundation
- Strong interpersonal skills with ability to work on own initiative and as part of a team.
- Good analytical skills, problem solving and decision-making capabilities.
- Excellent communication and the ability to motivate and sell ideas to others.
- Excellent organisational skills with the ability to assess priorities and work to strict deadlines.
- Ability to inspire and articulate the full breadth of impact the work of the Foundation has.
- Willingness to work flexible hours.
- Full driver’s license and use of a vehicle.
The client requests no contact from agencies or media sales.
Background and role purpose
Consortium hosts the largest network of Lesbian, Gay, Bisexual and Trans + groups, projects and organisations in the UK (600 members) and offers a range of support so that they can deliver vital support and services to over 5 million LGBT+ people, their friends and families. We are also a specialist grant funder, having provided over £1.75m in grants since 2019, across 275 awards, with this being an exciting area of growth falling within the remit of this role.
We are recruiting for a Head of Partnerships and Development who will support our charity, and the LGBT+ sector, to continue growth in an appropriate and sustainable way. We are seeking an excellent relationship builder who can help us maximise our ability to generate positive social impact through relationship-building and fundraising skills.
As Head of Partnerships & Development you will be responsible for managing key business partnerships, identifying new potential income streams (for Consortium & the LGBT+ sector), and exploring opportunities to increase the impact of our work.
You will devise creative and innovative strategies including campaigns with partners, liaising with corporate contacts and building and developing relationships with new key stakeholders.
You will provide line management and support to the existing Partnerships and Development team of 5 team members (LGBT+ Fund Development Manager; Grants Officer; Communications Officer; 2 National LGBT Heath Partnership Officers). We adopt a collaborative approach across the team, so there are opportunities to actively engage with others across the entire team so we can maximise the impact we have as a charity.
You can read about our approach and our core focus in our Strategic Plan. You can also read more about our grant giving activity in the evaluation of our latest Fund.
As with all of our roles, we are looking for someone who is generous with their knowledge and skills so that our Members and Grantees can also benefit and develop their own organisations in a similar way through training, resource development and other engagement work.
The successful candidate will work closely with the Chief Executive, and our Head of Membership and Engagement, but also be expected to operate with a good level of autonomy, using their own initiative and curiosity to identify partners and win them over with solid cases for support.
Main duties
- Manage and maintain existing partnerships with key external stakeholders (e.g. funding sector, public sector, academics).
- Develop new relationships and exciting opportunities with our partners.
- Working alongside the CEO and Head of Membership & Engagement, identify and lead on new income opportunities for Consortium and its Membership.
- Develop relationships with potential donors and funders.
- Lead the charity in developing new corporate relationships.
- Identify opportunities to develop and increase comms around LGBT+ voices across a range of policy areas, in collaboration with members.
- Line manage and support the Partnerships and Development team.
- Prepare presentations, proposals, plans and reports, as necessary.
Person specification
Essential
- 2 or more years’ experience in a Development or Partnerships Management role.
- Excellent project management, planning and prioritising skills to manage a varied workload while staying focused on Consortium’s Strategy.
- Understanding of building and maintaining corporate relationships with the voluntary sector.
- Understanding of business development/fundraising cycle – generating leads, pipeline development and conversion.
- Experience working with marketing and communications functions to deliver collaborative campaigns and increase reach.
- Understanding of sustainable funding models and a curiosity to explore beyond traditional philanthropy.
- Understanding of the challenges and issues facing LGBT+ organisations, people and communities.
- Ability to act as an ambassador for Consortium and its Membership, with a strong commitment to equity and inclusion.
- Ability to produce high-quality written reports.
- Experience of setting outcomes, monitoring, and evaluating work.
- Experience of setting, holding, and managing project budgets.
- Experience of managing a staff team.
Desirable
- Experience of working in second tier infrastructure.
- Experiencing of working for a Membership Organisation.
- Experience of working within the LGBT+ sector.
- Knowledge and experience of Participatory Grant-Making processes.
- Knowledge of small charity governance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Your role will be to provide effective and efficient administrative support to ensure the smooth running of Gaddum’s NHS Talking Therapies service including processing referrals, scheduling appointments and dealing with client enquiries.
You will be responsible for ensuring that all administration tasks are completed with a high level of accuracy and in accordance with relevant policies and procedures.
You will demonstrate a high level of professionalism and empathy towards clients and have an understanding of common mental health difficulties. A keen eye for detail, excellent organisational skills, and the ability to multi-task and effectively prioritise are key to the success of this role.
This role is subject to a Basic DBS Check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Applications for this role close at 9am on 3rd April 2024.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Fundraising Manager (Grants and Trusts)
Working closely with the Chief Executive, the Fundraising Manager will help secure and sustain existing and new grant income streams from trusts and foundations, corporate partnerships, statutory bodies, and other local or national funders. The Fundraising Manager will work with others to research and identify prospective new funding opportunities, write and submit grant applications, and build strong relationships with donors. They will have strong confidence in presenting AFRUCA to prospective donors and coordinate and maintain strong working relationships with them.
We are looking for a strong candidate able to develop compelling AFRUCA funding proposals tailored to the requirement of each funder. They must have a strong knowledge and understanding of the UK charity sector fundraising landscape. They must possess excellent written communication and organising skills. They must possess sound interpersonal skills with an ability to influence and negotiate with external and internal stakeholders. They must be assertive, able to demonstrate personal resourcefulness in the generation of new revenue and funding streams for AFRUCA.
The Fundraising Manager post is a newly created role within AFRUCA, therefore an exciting opportunity for someone to make it their own and implement ideas and strategies to support the organisation’s growth.
The successful candidate will have at least three years’ fundraising experience and be able to demonstrate a track record of meeting income targets in grant fundraising disciplines, and growing and managing a donor base
Applicants will be sent a application form on receipt of successful CV and cover letter
Interviews will be held in person at either our London or Manchester offices
The client requests no contact from agencies or media sales.