Contract administrator jobs in Home based

Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.

The Opportunity

At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.

Role overview

This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.

The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.

The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.

Key Responsibilities

Reporting and insights

• Produce weekly, fortnightly, monthly, and campaign reports for charity partners.

• Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.

• Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.

• Support the development of benchmarking documents and trend analysis across accounts.

• Prepare meeting notes and action logs following account meetings.

Moderator support

• Assist with onboarding new moderators, including arranging inductions and sharing key documentation.

• Support the creation and maintenance of moderator handbooks and guidance documents.

• Identify recurring learning themes and help coordinate quality assurance and development activity.

• Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.

Account administration

• Support the onboarding of new charity partners, including helping to create and maintain moderation packs.

• Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.

• Assist with meeting preparation, minute-taking and action tracking.

• Ownership of rota administration and maintain awareness of moderator availability.

• Coordinate internal documentation and process improvements.

Service development

• Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.

• Support the creation of internal resources, templates and standard operating procedures.

• Assist with projects aimed at enhancing moderator wellbeing, training, and development.

• Shadow account management activities with opportunities for future progression within the agency.

Progression opportunities

The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.

Administrator 

Job Title: Administrator 

Salary: £15,000 per annum based on 22.5 hours per week (£25,000 per annum full-time equivalent, pro rata) 

Hours: Part-time (22.5 hours per week). We are open to discussing flexible working arrangements. 

Location: Home-based 

Reports to: Allocated line manager from the Executive Directors 

About BADth 

The British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector. 

Our Mission 

We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members. 

Our Objectives 

• To promote the advancement of dramatherapy as a profession 

• To be the representational body for dramatherapists in the UK 

• To promote, maintain, improve and advance the education of the public on the benefits of dramatherapy 

• To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists 

• To forge links internationally 

Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings. 

Purpose of the Post: 

This role provides the administrative foundation of the organisation, ensuring its day-to-day operations run smoothly, efficiently and reliably. The Administrator is the central point through which systems, information and processes are held and maintained. 

The postholder is responsible for coordinating membership administration and core systems. They ensure accurate record-keeping, support financial and governance processes, and coordinate the practical delivery of organisational activity. 

Through consistent, attentive administration, this role enables the wider organisation to function effectively. It supports a coherent, responsive service that members can trust and rely on, making an important contribution to the stability, professionalism and effective operation of the Association and, in turn, the wider field of dramatherapy. 

Working Hours & Location 

This is a part-time role (22.5 hours per week) and is home-based.

The postholder will have flexibility in how their contracted hours are worked across the week, subject to the operational needs of the Association. At least 15 hours will need to be worked during normal business hours to attend team meetings, respond to member enquiries, and fulfil key organisational responsibilities. Working arrangements will be agreed with the line manager and reviewed as required in supervision. 

The postholder will also be required to attend the Directors' Meeting, which takes place once a month, either on a Saturday morning or on a weekday evening. Attendance at these meetings forms part of the contracted hours for this role. 

There may also be occasional requirements to attend other meetings or events, such as the annual conference or team away days, which may fall outside the postholder's usual working pattern. Where additional hours are worked to attend such events, time off in lieu (TOIL) will be offered within the following two weeks. 

Job Description: 

Membership Administration & Data Management 

• Database Management: Maintain organisational records and information, ensuring they are accurate, up to date and complete to the best of the Association's knowledge and strictly comply with UK GDPR and data protection regulations. 

• Member Pipeline: Process new member applications, renewals, category switches and lapses smoothly. 

• Onboarding: Support new member onboarding by issuing welcome packs and ensuring seamless access to systems and benefits. 

• Offboarding: Where members do not renew, update the database, send a feedback form, and track reasons for departure. 

• Reporting: Maintain systems for tracking membership data and produce regular statistical reports for management. 

• Policy: Support the implementation and development of organisational policies and procedures in collaboration with directors and committees. 

Financial 

• Financial Tracking: Work with the bookkeeper to ensure financial records on Xero are complete. 

• Invoicing: Work with the bookkeeper in to set up and release payments once approved by the company director. Send invoices and invoice reminders where membership fees have not been correctly paid. 

• Staff Annual Leave Tracking: Manage and track staff annual leave records. 

Member Enquiries & Customer Service 

• Inbox Management: Act as the first point of contact for the organisation, managing the central inbox and handling routine membership queries with clear, timely responses. 

• Signposting: Direct complex or specific enquiries to the relevant resources, directors or volunteer committees. 

• Feedback Collection: Gather and analyse member feedback (both impromptu and via structured surveys) to help improve services and satisfaction. 

Core Communications & Digital Channels 

• Website & Infrastructure Maintenance: Maintain and update website content via the admin backend (updating committee member profiles, helping members with login issues, and updating job listings). Ensure core plugins and page layouts are regularly updated to their latest versions. Troubleshoot and fix any automated background tasks or form workflows that are not functioning as expected, and proactively source appropriate external IT or web developer expertise when a complex technical fix is required. 

• Social Media: Manage member applications to the members-only Facebook group, including tracking usernames to remove lapsed members. 

• Newsletters & Email: Add any administrative or membership-related updates to the monthly newsletter and proofread final copy before sending. 

• Cyber Security Incident Response: Act as an initial administrative responder if a cyber security incident is suspected, following the organisation’s cyber incident response playbook. This includes knowing how to force log out affected users, revoke active sessions where possible, reset passwords, reset or rotate other access credentials where required, preserve relevant records, and escalate promptly to the allocated line manager and board of directors. Credentials may include passwords, security codes, access tokens, API keys, recovery codes, or other information that proves a person or system is authorised to access an account. 

Committee & Volunteer Support 

• Committee Administration Support: Provide administrative support to volunteer committees, including maintaining committee webpages, distributing communications, adding meetings to committees’ Teams calendars where requested, updating records, and supporting agreed administrative processes. 

• Volunteer Admin: Assist with the administrative onboarding and retention processes for volunteers, ensuring they have the guidance and resources needed. 

• Internal Communication: Facilitate effective and GDPR-compliant information sharing between different branches of the professional body. 

• Annual Governance Minute-Taking: Assist with taking minutes once a year, specifically for the organisation’s General Meeting (AGM/GM). 

• Annual Report Formatting: Support the preparation of the organisation’s annual report by formatting supplied content into a clear, consistent and accessible document, ensuring headings, images, tables, captions, branding, layout and proofreading corrections are applied accurately before review and publication. 

• Ad Hoc Executive Support: Assist with ad hoc requests from the Association Chair and Vice-Chair. 

Key Performance Indicators (KPIs) 

The success of the administrator role will be measured against the following KPIs: 

• Data Integrity & Compliance: The membership database and CRM are consistently reliable, audit-ready, and compliant with UK GDPR regulations, with syncing errors or data gaps proactively caught and resolved during routine maintenance. 

• Financial Health & Transactional Accuracy: Invoices, renewal notices, and approved payments are processed accurately and strictly on schedule to maintain healthy organizational cash flow. Financial records in Xero and internal staff leave logs are kept consistently up to date, ensuring the bookkeeper and directors have reliable financial data. 

• Service Excellence & Responsiveness: Members, committees and external enquirers experience a seamless, professional, and timely customer service journey, characterized by steady frequent inbox management and the elimination of communication backlogs. 

• Operational Pipeline Efficiency Administrative workflows—specifically member onboarding, offboarding feedback loops, and volunteer tracking—move through the pipeline steadily and predictably without administrative delays. 

• Digital Channel Stability & Readiness The organization’s digital assets (website content, plugins, and communication channels) remain secure, functional, and up to date, with technical issues or security concerns actioned or escalated promptly to minimize operational downtime. 

• Governance & Documentation Quality The Board and volunteer committees receive accurate, well-formatted, and brand-consistent documentation (including minutes, reports, and marketing collateral) delivered on schedule to support organizational decision-making. 

Person Specification: 

Membership Administration & Data Management 

Essential 

• Proven experience managing databases or CRM systems with high attention to detail. 

• Strong data entry skills with a track record of maintaining accurate digital records. 

• Strong organisational and time management skills. 

Desirable 

• Strong analytical skills with the ability to interpret data (including membership data) and generate insights. 

• A solid understanding of UK GDPR and data protection principles in an administrative context. 

Financial 

Desirable 

• Experience using Xero accounting software. 

Member Enquiries & Customer Service 

Essential 

• Polite, professional, and helpful manner. 

• Experience managing a busy shared inbox and responding to customer or member queries within set timeframes. 

• Ability to handle feedback constructively and log information systematically. 

Desirable 

• Experience in the healthcare, professional body, or dramatherapy/related sectors. 

Core Communications & Digital Channels 

Essential 

• Good written communication and proofreading skills. 

Desirable 

• Experience updating website content using a content management system (CMS) backend. 

• Baseline technical confidence to manage routine software/plugin updates and recognise when a system error requires external technical support. 

• Basic cyber security awareness, including confidence to follow a cyber incident response playbook, force users to log out, reset passwords, and escalate suspected account compromise or data security concerns appropriately. 

• Experience formatting reports or formal documents, including applying consistent styles, layout, branding, tables, images and proofreading corrections. 

• Experience using Mailchimp (or similar email marketing tools) to distribute newsletters. 

• Familiarity with diagnosing automated front-end website workflows, form triggers, or plugins (such as JetEngine, JetFormBuilder, or Zapier integrations).

• Experience supporting account access security, such as multi-factor authentication, forced sign-out, password resets, or secure credential rotation in systems such as Microsoft 365, WordPress, CRM platforms, or email marketing tools. 

• Experience producing basic marketing and promotional collateral. 

Committee & Volunteer Support 

Essential 

• Ability to priorities tasks to support multiple members, groups or committees simultaneously. 

• A collaborative mindset with the ability to support and encourage volunteers working towards organisational goals. 

Desirable 

• Previous experience working within a membership body, association, or non-profit sector. 

• Experience in volunteer coordination, support, and onboarding. 

• Experience in coordinating networking events. 

• Ability to manage online meetings and events. 

This role offers a unique opportunity to make a significant impact on the day-to-day running and development of our professional body. If you are passionate about delivering exceptional administrative support and engaging with a dedicated professional community, we would love to hear from you! 

Additional Information 

All offers of employment will be subject to satisfactory references, confirmation of the right to work in the UK and a satisfactory Basic Disclosure and Barring Service (DBS) check. Further information about these checks and how applicants’ personal information will be handled will be provided during the recruitment process.We are committed to providing a professional, respectful and safe environment for our members and volunteers. We expect everyone working with the Association to uphold these standards and to follow our relevant policies and procedures. 

How to Apply 

To apply by 23:59 British Summer Time on Sunday 19 July 2026. The vacancy may close early if there is a high volume of applicants. Shortlisted candidates will be invited to attend an online interview on 24 July 2026. Applicants after that time will only be considered if we fail to appoint and need to do a second round of interviewing.

If you have any questions about the role or the application process, please don’t hesitate to get in touch via the same email address. 

We look forward to receiving your application and welcoming a new colleague to our dedicated and creative team.

Internal title: Executive and Governance Administrator

Location: Home (most meetings are online and we are largely a remote working organisation, however travel will be expected to central events at  least 1-2 times a year which will be paid for by the charity)

Salary: £34,453 Full Time

Hours: 35 per week (full time)

Closing Date: Sunday 19 July - 23.30

Contract: Permanent

About the role

This is a key support role at the heart of Housing Justice, providing high-quality, proactive and highly organised executive support to the CEO and senior leadership team in a fast-moving national charity environment. The postholder plays a critical role in enabling the CEO and Directors to operate effectively, requiring excellent diary management, strong judgement, discretion, and the ability to manage competing priorities and anticipate organisational needs. The role also involves coordinating meetings end-to-end, ensuring they are well-structured and outcome-focused, including preparing agendas, capturing accurate notes, maintaining action logs, and proactively following up to ensure timely completion.

About you

We are looking for someone with:

· Significant experience supporting senior leaders in a PA, Executive Assistant, or equivalent role

· Experience managing complex diaries across multiple senior stakeholders

· Experience of agenda setting and action tracking for a variety of senior management and trustee meetings

· Experience working in a fast paced, often changing environment

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification - Essential

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Person Specification - Desirable 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles. 

Job Purpose: 

The International HR Operations Administrator provides pro-active, generalist HR operations support to all staff. This role involves supporting all aspects of the employee lifecycle, including recruitment, on-boarding and orientation, performance management, learning and development, monthly payroll, benefits administration, as well as assisting with HR administration and the HR system. 

Key to this role is the ability to be efficient and well-organised, as well as to build strong working relationships, and manage HR-related issues in a professional and timely manner. 

Scope and Limits of Authority: 

The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set. 

● This role does not have line management responsibility 

● Assisting with contracting and managing consultants and interpreters 

● Processing personal and confidential staff data 

Key Responsibilities: 

HR Strategy, Planning & Budgets 

● Processing HR activity invoices, ensuring accurate reporting in line with agreed budget criteria 

HR Policies & Processes 

● Supporting staff to understand and comply with HR policies and procedures as needed and raising any concerns to line managers. 

Global Resourcing & Payroll 

● Assisting with all recruitment activity, including finalising job descriptions, planning recruitment activity, placing adverts, support with selection and appointment processes, and scheduling interviews 

● Assisting with the monthly payroll for all staff globally, including providing relevant information to outsourced employment (EOR) and payroll only providers, processing invoices and maintaining relevant records; tracking payroll changes for all staff 

● Assisting with administration related to cost of living reviews (e.g. writing letters, updating the HR system) 

● Assisting with the management of all benefit administration including pension, Employee Assistance Programme, Life Assurance etc. 

● Assisting with the effective on-boarding of new starters and managing the orientation process 

● Assisting with termination / end of employment processes 

● Assisting with consultant due diligence processes as needed 

Staff Engagement & Employee Relations 

● Assisting with employee engagement activities such as staff surveys and employee wellbeing activities. 

● Assisting with staff communication activities as needed andensuring the HR section of the Secretariat Space is accurate 

Talent Management 

● Assisting with the performance management process to ensure reviews are completed on time and documented effectively 

● Assisting with L&D activities by identifying and monitoring training opportunities for staff 

HR Administration & Reporting 

● Draft offer letters, contracts, employee correspondence and paperwork covering the whole employee life cycle e.g: Maternity / new starts / Leavers etc 

● Provide administrative support in various tasks including meeting notes, booking meetings 

● Effectively monitoring the HR team’s shared email accounts 

● Keeping the HR system up to date, supporting staff to use it effectively 

● Maintaining HR records, in line with data protection regulations 

● Contribute to the life and work of the wider Resources team, helping out administratively where necessary 

Cross Team & Cross Secretariat Responsibilities 

● Building, maintaining and developing relationships with colleagues across all teams in the Secretariat, contributing to the delivery of the Alliance mission and Family for Every Child’s strategy 

● Contributing to cross-team work as needed and cross Secretariat project teams 

● Establishing and maintaining efficient administration systems, including digital filing 

● Undertaking any other reasonable duties or projects as required to support the work of the Secretariat 

Self-Management 

● Working in a results focused, open and collaborative way with agility, flexibility and a ‘can do’ mentality, enabling colleagues to thrive in a remote working environment 

● Keep up to date professionally and take responsibility for own professional development 

Person Specification: 

Education, qualifications, knowledge and experience 

Essential: 

● Educated to UK A Level (International level 3) or equivalent qualification or experience 

● Relevant and recent experience working in generalist/operational HR at a similar level 

● Knowledge of HR best practices (UK & International) 

● Experience of working in a fast paced environment 

● Experience of supporting multi-disciplinary teams 

● Experience of remote working 

● Experience of working in a multicultural environment 

● Experience of effective communication at all levels across an organisation 

Desirable: 

● Degree in a relevant discipline 

● Professional qualification in HR

● CIPD membership 

● Experience of embedding HR policy and process 

● Experience of working within a network organisation 

● Experience of working with Google suite 

● Good understanding of charity sector/international development and/or international membership organisations 

● Experience of working with an HR management system 

Skills, personal attributes and behaviours 

Role specific skills 

● Ability to maintain a high degree of confidentiality in relation to a range of information 

● Ability to be responsive to multiple requests 

● Ability to establish rapport with a variety of stakeholders 

● Strong interpersonal skills 

● High level of accuracy and attention to detail 

● Proactive approach to problem solving 

● Ability to prioritise work and work to deadlines within a changing environment. 

The following skills and personal attributes are expected of all staff 

● Flexible and adaptable; willing to contribute to other streams of work and across teams 

● Highly skilled communicator, in different formats, and capable of working across languages and cultures (using translation and interpretation support as relevant) ● Flexibility to work outside typical working hours and across time zones, especially in relation to line management responsibilities and to support cross team working ● Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks 

● Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently 

● Ability to use initiative and work without close supervision, working both as part of a team and as an individual 

● Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, or French is appreciated to broaden the range of language skills within the Secretariat 

Due to the urgency of this role, we’ll be reviewing applications and holding interviews as soon as strong CVs are received. We’re ideally looking for someone who can start immediately, as our superstar currently in the role will be heading off to new adventures on 15 July. Candidates who are available to begin straight away will be prioritised.

As we anticipate a high level of interest, we will only be contacting shortlisted candidates. If you haven’t heard from us by 10 July, please consider your application unsuccessful. We truly appreciate your interest in joining Family for Every Child and thank you warmly in advance for taking the time to apply.

Please note that only candidates with the Right to Work in the UK should apply. We carry out full RTW checks and are unable to offer visa sponsorship for this role.

Programme Coordinator

6 Month Fixed-Term Contract (Maternity Cover)
Salary: £26,250 per annum
Location: Remote first (based in the UK)
Hours: 37.5 hours per week (part-time applications considered, min 4 days per week)
Contract: Fixed-term contract for 6 months with potential extension

About the opportunity
An exciting opportunity has arisen for a Programme Coordinator to join a growing charity that works with young people across the UK, helping them develop the skills, confidence and aspirations needed for future success.
This is a fantastic opportunity for a highly organised and detail-focused administrator who enjoys coordinating multiple projects, managing competing priorities and delivering excellent customer service. Working closely with schools, volunteers, external partners and colleagues, you will play a key role in ensuring the smooth and successful delivery of impactful programmes that support thousands of young people each year.

The role
This is a busy and varied coordination position supporting the delivery of large-scale education and employability programmes.
You will be responsible for ensuring all administrative and logistical arrangements are in place, working closely with Programme Managers and a range of external stakeholders to provide an excellent experience for everyone involved.

Key responsibilities include:

• Coordinating multiple projects and programmes simultaneously
• Managing programme bookings, schedules and logistics
• Liaising with schools, volunteers, facilitators and external partners
• Maintaining accurate records using databases, CRM systems and spreadsheets
• Organising travel, accommodation and other programme requirements where needed
• Responding to enquiries and providing a high standard of customer service
• Supporting Programme Managers to ensure programme objectives and deadlines are met
• Monitoring progress and identifying opportunities to improve processes and efficiency
• Working collaboratively with colleagues to support a one-team approach across the organisation

About you

We are looking for someone who is highly organised, proactive and able to remain calm when balancing multiple priorities.

The successful candidate will have:

• Experience managing multiple and often competing priorities
• Strong organisational and administrative skills
• Excellent written and verbal communication skills
• Strong Microsoft Office skills, including Excel, Word and Outlook
• Experience working with databases, spreadsheets or CRM systems
• A high level of accuracy and attention to detail
• The ability to work independently as well as collaboratively within a team
• A positive, adaptable and solutions-focused approach
• Experience working in a fast-paced environment
• Strong analytical and problem-solving skills

Additional information

This is a hybrid role, primarily working from home with occasional travel. The successful candidate will be expected to attend team collaboration days in London approximately nine times per year. There will also be opportunities to attend programme workshops and school visits across the UK, typically around twice per month, with additional opportunities available for those who wish to be more involved in programme delivery and impact. All approved business travel expenses are reimbursed.
Applications will be reviewed on a rolling basis and early applications are encouraged.

The organisation is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be required to undergo appropriate safeguarding checks, including references and a DBS check

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Independent Services Manager

Service: Coram Voice

Salary Range: £19,200 – £20,400 per annum (£32,000 - £34,000 FTE)

Location: Home based

Work Pattern: Part-time, 21 hours (ideally over 3-4 days)

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated Associate Independent Persons, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Monday 3rd August 2026 at 9am 

Interview Date: Wednesday 12th August 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2026 Coram Voice - Registered charity no: 1046207

The Stuart Hall Foundation is seeking an experienced Operations and Finance Manager to support the effective financial, operational, and governance management of the Foundation. Working closely with the Executive Director, team and Trustees, the role plays a key part in ensuring the smooth day-to-day running of the organisation and its long-term sustainability.

About the Stuart Hall Foundation

Inspired by the life and work of the eminent scholar and intellectual Professor Stuart Hall, the Stuart Hall Foundation (SHF) was launched in 2015 by his family, friends and colleagues to continue his life’s work and build on his unique and distinct legacy by attending to the urgent political, social, and cultural questions of our time. Our mission is to popularise critical thought by supporting the creative and intellectual development of a new generation of artists, academics and activists who are dedicated to challenging issues of inequality through their work. We pursue this mission by equipping underrepresented practitioners with the learning resources and research opportunities necessary to shape and expand public debates on politics, history and culture. We fulfil our mission by:

• Creating Opportunities - offering artist residencies, commissions, scholarships, fellowships, and other opportunities to underrepresented people from a variety of backgrounds, disciplines, and geographic locations.
• Convening Spaces - creating digital and physical spaces for the public, our network of artists, researchers, activists and other stakeholders to exchange and generate ideas together.
• Developing Digital Resources - creating free-to-access digital learning resources that encourage critical thinking and interdisciplinary approaches to address contemporary political and cultural issues (across arts, academia and cultural activism).

Role Description

The Operations and Finance Manager will play a central role in ensuring the effective day-to-day running of the Foundation. The postholder will lead on governance, administration, finance, compliance and organisational systems, ensuring the charity operates efficiently, meets its regulatory obligations and has the infrastructure required to deliver its strategic objectives.

Working closely with the Executive Director, team, Treasurer, and Trustees, the Operations and Finance Manager will oversee financial management, governance processes, organisational administration and operational planning, while also supporting fundraising activities to ensure the Foundation’s long-term sustainability and effectiveness.

Required Experience and Skills

Operations, Finance and Governance

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.
• Understanding of charity governance and experience supporting Boards, Committees, or Trustees.
• Strong financial management experience, including budgeting and cash flow monitoring, invoice processing, payroll administration, project budget reconciliation, preparation of management accounts and financial reports, and coordination of year-end accounts preparation.
• Excellent attention to detail, with a track record of maintaining accurate records and ensuring compliance with organisational policies and procedures.

People and Organisational Management

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture.
• Ability to handle sensitive and confidential staff and organisational information.
• Excellent organisational and project management skills, with the ability to manage multiple priorities and deadlines.

Communications and Digital Skills

• Strong written and verbal communication skills.
• Highly IT literate, with proficiency in Microsoft Office applications (including Word and Excel) and the ability to quickly learn and use a range of digital collaboration and organisational tools, such as Zoom, Dropbox, Notion, and similar software.

Personal Attributes

• Proactive and adaptable, with the ability to take initiative, prioritise tasks, and respond effectively to changing circumstances.
• Collaborative and personable, with excellent interpersonal skills and the ability to work effectively with colleagues, Trustees, stakeholders, suppliers, and partners.
• Passionate about organisational planning and supporting teams to operate effectively and efficiently.  

Desirable Experience

• Experience supporting grant management, fundraising administration, or donor reporting.
• Experience using cloud-based accounting software, such as Xero, to support financial management and reporting.
• Experience working remotely and managing priorities effectively within a distributed team environment.
• Interest in the work, legacy and impact of Professor Stuart Hall

 Application Process

To apply, please complete the online application form, available on the Stuart Hall Foundation's website.

As part of the application form you will be required to submit a CV (maximum two pages), a one-page A4 cover letter, and contact details for two professional referees.

We also encourage applicants to complete our Equal Opportunities Monitoring Form. This is optional and will not form part of the selection process.

The deadline for applications is 2nd August 2026 at 23:59pm. Unfortunately, we are unable to accept late applications.

Interviews will take place via Zoom on w/c 24th August 2026.

The appointment is subject to satisfactory previous employment references.

Diversity, social justice and access were central to Stuart Hall’s work in education and the arts, and are embedded in the Foundation’s values, programme and approach. The Stuart Hall Foundation is an equal opportunities employer and welcomes applicants from all backgrounds.

About Us

UKATA is the leading professional body in the UK for those learning and practicing Transactional Analysis (TA). Founded in 1974, UKATA has grown into a vibrant community of over 1100 members, from curious learners to advanced practitioners, all dedicated to the growth of TA theory and practice. UKATA is an organisational member of the UK Council for Psychotherapy (UKCP) and the European Association of Transactional Analysis (EATA).

The Opportunity

This is a key operational role at the heart of UKATA. You’ll combine day-to-day operational coordination with responsibility for agreed projects and organisational improvements. You’ll also support members, governance, communications and events, working closely with the Managing Director, contractors and volunteers to help deliver an excellent experience for our members.

No two days are the same. One day you might be coordinating an online event, updating our website or producing reports from our membership management system to support decision-making. The next you could be designing an internal process, supporting our National Conference or leading a new organisational project.

What You'll Do

• Play a central role in the smooth day-to-day running of UKATA and helping improve how we work
• Lead key projects to improve systems, processes and the member experience
• Support members, governance and UKCP registration processes
• Maintain and develop our CRM, website and digital systems
• Help deliver communications, events and member engagement
• Work closely with trustees, volunteers and contractors to support the organisation
• Build relationships with members, registered training providers and other stakeholders

About You

We’re looking for an organised, proactive and collaborative professional to join our small team – someone who:

• enjoys bringing structure to a busy and varied workload
• is proactive and confident using their initiative
• likes turning ideas into practical action
• builds positive working relationships with a wide range of people
• communicates clearly and professionally
• enjoys balancing day-to-day administration with longer-term projects and improvements.

What We Offer

This role offers the chance to work with a respected organisation while making a genuine difference to our members and the wider TA community. You'll have:

• Flexible, remote working arrangements, with regular UK travel
• A varied role with genuine ownership and opportunity to shape how we work
• A supportive, collaborative team, working closely with members and volunteers across the UK
• Ongoing learning and professional development
• Employer sick pay scheme
• Employer pension contribution
• Reasonable travel and accommodation expenses for work-related travel.
• 33 days annual leave per annum (FTE), including bank holidays

Location and Working Hours

This is a home-based role with flexible remote working arrangements. Regular travel across the UK is required to support conferences, trustee and committee meetings, planning days, and other organisational activities. On average, this is expected to be around once a month, although the level of travel will go up and down, with some periods busier than others. Reasonable travel and accommodation expenses will be reimbursed in line with UKATA policies.

We are looking for someone who can work 30 hours across at least four days a week, primarily during normal weekday office hours. Some flexibility will be required to attend occasional evening meetings and weekend events.

Salary

The full-time equivalent salary for this role is £40,000. The pro rata salary is £32,000. 

Background

Middlesex Tennis is a registered charity that takes responsibility for the administration and development of tennis throughout the county, from those just thinking of taking up the game to tournament players of all levels. The County Association affiliates with the LTA and upholds their rules and regulations. We work closely with the LTA to implement their vision of ‘Tennis Opened Up’ and support their mission to transform communities through tennis to make tennis welcoming, enjoyable and inspiring to everyone.

Middlesex Tennis has a small team of salaried individuals that work with the Middlesex Tennis trustees and other volunteers. We are looking for a diligent and motivated individual to assist the team and trustees by providing accurate and timely transactional finance services, producing reports, processing payments, maintaining financial records, and assisting with reconciliations. This role will be home based with occasional travel across the County for meetings and events, where required.

Why Join Us

• Work within a passionate and supportive team of staff and trustees dedicated to tennis development with the opportunity to get involved with our tennis events.
• Take advantage of our charitable status to help develop tennis in Middlesex. 
• Flexibility to role and working hours can be considered.
• We actively invite applications from all candidates who meet the criteria and can work in the UK.
• We commit that everyone will receive equal consideration irrespective of your ethnicity, religion, sex, gender reassignment, sexual orientation, age, any disability, marital or civil partnership status, and pregnancy or maternity status.

We particularly welcome applications from:

• People from ethnically diverse communities
• Deaf and disabled people
• Members of the LGBTQ+ community
• People with lived experience of the UK's many and varied communities

If you have experience and knowledge of finance administration and are passionate about tennis, we want to hear from you. 

Details

Job Title: Middlesex Tennis Finance Officer

Salary: £12,800 per annum (£32,000 full-time equivalent)

Contract: 12-month fixed term contract

Hours: Part-time - 2 days per week

Location: Remote home-based working with occasional travel across the county

Provisional Interview Dates: Tuesday 28th and Wednesday 29th July 2026

Role

The Finance Officer will support the Finance Lead and professional staff by providing accurate and timely transactional finance services, producing reports, processing payments, maintaining financial records, and assisting with reconciliations.

Specific Responsibilities 

Accounts Payable

• Set up and manage a finance/accounts inbox prioritising workloads effectively.
• Process and pay supplier invoices, grants, and other expenditure, ensuring correct authorisation from internal teams and accurate coding and entry into the accounting system (Xero).
• Process a high volume of invoices, including matching and reconciling discrepancies.
• Work with internal teams to ensure timely payment of invoices.
• Review, gain approval and process employee/trustee expenses.

Accounts Receivable

• Manage incoming payments and online payment platforms.
• Manage customer accounts to ensure timely collection of debts.
• Prepare and send invoices, track overdue accounts, and follow up on payments.
• Maintain accurate records of financial transactions.

Reconciliations, VAT and Compliance Support

• Prepare monthly bank reconciliations and support reconciliation of other balance sheet accounts.
• Prepare quarterly VAT returns and maintain supporting information.
• Ensure transactions are recorded correctly for VAT purposes.
• Ensure financial procedures are followed.
• Maintain and provide supporting documentation for an independent examination.

Reporting Support

• Prepare quarterly income and expenditure reports.
• Assist in preparing annual accounts and supporting schedules.
• Support budgeting and cash flow forecasting.
• Prepare reports for LTA as required.
• Prepare adhoc reports as required.

Payroll Administration

• Assist the Finance Lead in payroll administration when required.

General Accountabilities

• Maintain accurate records and audit trails.
• Liaise with banks as and when required.
• Assisting with system improvements and process enhancements.
• To undertake any other duties deemed relevant by the management team.

Person Specification

Essential

• Minimum 2 years of accounting, accounts payable/receivable experience.
• Excellent bookkeeping skills.
• Effective organisation, communication, diplomacy and presentation skills.
• Strong attention to detail.
• Ability to work in a team and motivate others.
• Excellent IT skills and knowledge of MS Office applications including Excel.
• Excellent customer service skills and experience.

Desirable

• CCAB-qualified or part-qualified, or AAT qualified/part-qualified (or equivalent).
• Experience in charity finance and charity accounting principles.
• Experience of using Xero accounting software.
• Knowledge and interest in tennis/padel.

Anne Health provides private gender-affirming healthcare to trans people across the UK and beyond.. We believe in human-centred healthcare delivered by real professionals, transparent pricing, and making gender-affirming care accessible and affordable. Everything we do is grounded in warmth, dignity, and genuine care for our community. We operate remotely, with internal administrative employees in the UK, supported by contracted prescribers and clinical staff in the EU.

Role Purpose

• Provide advice and guidance on a wide range of employee relations issues
• To keep up to date with changes to legislation and best practice and implement these within the organisation
• Lead on employee relations casework including (but not limited to) dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy
• Lead on and develop the HR related policies and processes within the organisation
• Lead on the work we do around our culture, accessibility and inclusion
• Lead on the learning and development of our employees and workers
• Good understanding of EU contractor recruitment processes and requirements
• Skilled in managing employee and contractor compliance in line with statutory requirements across the UK and EU
• Lead on and develop the HR related policies and processes within the organisation covering both the UK and EU

This is a fantastic role for someone with the desire to use their skills and experience to support the work of an organisation at the forefront of trans+ healthcare.

Applicants must have the right to work in the UK and must be based in the UK for the duration of their employment. This is an employed role and cannot be undertaken from overseas.

For more information and how to apply visit: www.anne.health/vacancies 

Please note: this role has been advertised before. Previous applicants need not apply again, as their application remains on file

INCLUSION AT ANNE
We especially welcome applications from trans people, non-binary people, and wider LGBTQIA+ individuals. Representation is vital: our team should reflect the community we serve.

We're looking for a motivated, focussed and attentive operations professional to join our team, managing and maintaining the organisational processes of the charity. This is a one year, fixed contract role, with the aim of moving to permanent, subject to funding constraints.

Details

• Hours: Full-time (32 hours per week - Monday to Thursday) 

  • Working pattern: Four day work week (Fridays off)

• Benefits: 

  • Annual wellbeing budget

  • Professional development budget

  • Private healthcare with Vitality, including dental & optical cover

  • 9 paid sick days

  • Two-week December shutdown for the end-of-year period

  • Annual team retreat

    • All benefits are subject to passing probation

• Statutory inclusions:

  • 5% employer pension contribution

  • 24 days annual leave (16 + 8 bank holidays, annual leave based on 4-day week).

About Glitch

We work to ensure that internet technologies in the information ecosystem do not replicate or further discrimination to Black women and other marginalised people. We’re a Black-led, internationally-focused remote charity. 

We are a charity, which means we do research, policy analysis and policy influencing, as well as campaigning on tech-facilitated gender-based violence, algorithmic discrimination, platform governance and other technology-related harms impacting race and gender injustice.  Our advocacy work also covers what we describe as broader ‘societal and collective harms of technology’ by ensuring there are appropriate safeguards, governance and accountability in our core focus areas above. Our Programmes focus on education, literacy, accountability and resistance to algorithmic discrimination and injustice.

While we are not a frontline organisation, everything we do is on behalf of those excluded and ignored - specifically Black women and Black gender-expansive people.

Read our full strategy document to learn more.

Role Overview

The Operations Manager will be responsible for ensuring the smooth, efficient, and compliant day-to-day operations of Glitch, enabling the effective delivery and adherence to policies and regulation for the charity and team. The role holder will be the charity's data protection officer; they will meticulously ensure we remain fully compliant with all relevant charity regulations, maintaining our integrity and trust with regulatory bodies, funders and donors, and our supporters. This role will also serve as the Board Secretary, attending Board of Trustees meetings 4-6 times a year, taking minutes and managing the process of all documentation for the Board. As the Operations Manager, you will work closely with the Executive Director and our Finance Director in recruitment and hiring, finance and administration, and events support. This role requires some travel.

Our ideal candidate will have experience working with/in small, 100% remote charities; small SMEs; or, nonprofit or nongovernmental organisations. For this role, we are seeking candidates based in the UK, and they will need to provide evidence of their right to work in the UK.

As a charity working to ensure technologies do not replicate or extend discrimination of marginalised communities, we are committed to providing equal opportunities for employment on our team. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We strongly encourage Black women and Black gender-expansive people to apply!

Our values: Accountable, Black feminist, Care-full, Radical, Thoughtful

Key Responsibilities

Operations management

• Oversee the charity’s administrative functions, including triaging the general inbox, scheduling team meetings and other ad-hoc administrative work in supporting the ED in running the day-to-day of the charity 

• Maintain and improve existing operational systems and processes including information systems

• Organising travel suppliers and task related to charity events

• Manage relationships with external suppliers and service providers across recruitment, finance and personnel

• Support the development and implementation of organisational policies and procedures

• Ensure that invoices, payments, and expense claims are received and reconciled on the expensing system.

Governance and compliance

• Ensure the charity complies with relevant UK legislation and regulatory requirements, keeping abreast of any changes or updates

• Support the Finance Director and Executive Director on the preparation of the end-of-year statutory accounts and independent examination process

• Ensure compliance with financial regulations and charity commission requirements

• Support the preparation of Board materials and Trustee meetings and Board activities

• Maintain accurate records and documentation, including sensitive and confidential files

• Ensure documentation is updated across our project management system: ClickUp, our expenses software, HR platform and travel platform

• Assist with risk management and insurance matters.

HR and Recruitment

• Lead on talent recruitment, leaning on our retained, legal team when needed

• Manage the onboarding process for new hires

• Manage HR functions, including maintaining personnel records, supporting recruitment and any other HR processes.

Person Specification

Essential qualifications and experience

• Demonstrable experience in a similar operations role for a small charity, start-up, SME, or philanthropic organisation 

• Excellent attention to detail and accuracy

• Strong project management skills, including the ability to plan ahead and intimate the next stage of tasks in projects

• Proactive problem-solving approach

• Comfortable and confident managing sensitive, high-importance charity governance documents

• Knowledge of operational management and administrative systems

• Outstanding organisational and time management skills.

Essential skills and attributes

• Understanding of UK charity regulations and reporting requirements

• IT skills, including experience using Xero, Google Suite and project management tools like ClickUp and Slack. 

• Strong interpersonal skills and ability to work collaboratively in a small team

• Commitment to our mission and values.

Desirable

• Experience with HR processes and systems

• Experience working with with Boards, including preparing agendas and taking minutes

• GDPR or ICO training or certification.

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

The Woodlands Church Family has grown from one small church plant to over 2,000 people across eight sites, but we remain one church sharing one vision:

To see Bristol transformed by the love and power of God.

We have an exciting opportunity and are looking to appoint a Finance Manager to join our WCF Finance Team.

About the role
You will be working with our WCF Finance Committee to provide high-quality financial information and support to the senior leadership team, trustees and finance committee of Woodlands Church Family.

This role also manages the day-to-day record keeping and financial management of the charity, produces accurate and timely reports and oversees the key financial processes and controls of the charity. 

Candidates should be highly motivated, enthusiastic, able to take initiative, work well in a team and be sympathic to our goal to see the church community grow in their faith and reach the city for Jesus. 

What you'll be working on:

1.      Management reporting

2. Budget and Reconciliation of income and expenses for Conferences, Weekends Away and other events

3. Controls and Procedures

4. Restricted Funds

5. Audit and Year End

6. Payroll

7. Giving and Gift Aid

8. Investments

9. Budgets

10.  Line management of Finance Administrator

11. Governance support

Full Job Description available to view in the application resources below.

Terms

• Permanent, Part-Time contract
• Up to 4 days (30 hours) per week
• £35k to £40k pro rata, depending on experience
• Annual leave 25 days pro rata, plus 8 days bank holiday pro rata
• The role can be based at Woodlands Church in Clifton, Bristol or delivered remotely, with occasional in person meetings by arrangement.

The post is subject to satisfactory references. 

We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. Therefore, please only apply if you are eligible to work in the UK as we will have to verify this before you can start work.

Reporting and Line management 
Accountable to the WCF Finance Committee and line managed by a member of that committee
 

Benefits 

• In-house training and support of personal and professional development 

• Cycle to Work Scheme

• Holiday Buy Back Scheme (up to one week's additional leave per year, pro rata)

Closing date: Thursday 6 August 2026.

Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.