Coordinator jobs in battersea, greater london

Sensory Services by Sight for Surrey has been established for over 100 years.  We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible.

An exciting opportunity has arisen within our Children and Young People’s Service.  The team enables and empowers children, young people and families to thrive, by providing a variety of vibrant and impactful services, activities and events.

This role would suit someone who enjoys and is skilled at supporting families to overcome barriers they face as a result of having a disabled child, including providing one to one support, practical assistance, and group workshops.  Candidates should have experience of working with children, young people and families in a support role.

Key responsibilities

· Ensure parent carers have someone to work alongside them to help to overcome barriers they are facing as a family as a result of their child/’s sensory impairment.

· Provide practical assistance (such as letter writing and attending meetings with a parent carer) where this is needed.  This will include assisting with the Education & Health Care Plan (EHCP) to ensure it accurately reflects their needs.

· To assess and identify when the needs of the children and their families are not being met and work with parents, other professionals, and organisations as appropriate to address the issues with the aim of ensuring that the children have the opportunities and environments that will enable them to reach their potential and achieve their aspirations.

· Reduce loneliness and social isolation for parent carers by both connecting them with wider parent carer support services, and by organising and facilitating opportunities for them to come together, such as through drop-in events at community café’s and parent led support groups.

· Empower and enable parent carers to have the knowledge, skills, confidence, and support they need to advocate for their child/children through organising group training workshops and development around specific topics, creating and sharing resources that will help, and through our Power to The Parents event.

· To support children and young people through transition from children’s services into adult services, engaging with SEND services and adult services where appropriate.

· To follow all policies, including those focused on confidentiality, equality, and diversity. 

· Keep accurate and up to date records of work completed and support provided.

· Create, share and store two anonymised case studies each month which demonstrate the barriers faced by families, and the impact of the service.

· To attend weekend and school holiday activities and events to meet and support the children, young people, and their families at a time that works for them. 

· Ensure the family support service is needs led and inclusive for all.

· Offers first line emotional support to parents and young people as they come to terms with their vision impairment/ multi-sensory impairment as appropriate and make onward referrals where appropriate for more robust assistance, such as through our counselling service. 

· To encourage parents to become involved in activities available to children & their families and to support older children to engage with the 11UP and Young Adults programme as age appropriate.

· To keep up to date with current legislation, local and national policies, research and services and to share these appropriately.

· To be proactive in safeguarding all children and adults from abuse, and report any suspected incidents of abuse, following our policies and procedures which link with the Surrey County Council Safeguarding framework.

· To undertake all mandatory training, and continuous professional development (CPD) 

· To represent the charity at external forums and as appropriate, attend meetings as a representative.

· To co-operate fully as a member of the staff team and to ensure good communication at all times including attending team meetings, supervision and annual appraisal.

· To complete any other requests, with appropriate training, to support the wider team and charity goals.

Person Specification

Essential

· Significant experience of direct work with families in a support capacity

· Experience of planning and managing own workload within established guidelines

· Experience of working in partnership with outside agencies such as the Local Authority and Education.

· Ability to respond professionally and reflectively in situations where emotions may be running high.

· Ability to problem-solve and respond in a practical way to issues that arise.

· Ability to produce own routine correspondence using/ creating standard letters

· Experience in facilitating groups and workshops.

· Excellent communication skills, with a range of audiences in a range of formats. 

· Advanced influencing skills.

· Ability to understand and react to the needs of vulnerable families.

· Ability to prioritise, and to work under pressure to specific timescales and targets.

· Knowledge, understanding and experience of working with safeguarding processes.

· Knowledge of the Equality Act and other relevant legislation, with the ability to acquire this knowledge pro-actively where it is not already in place.

· Excellent understanding of confidentiality and professional boundaries

· Knowledge and understanding of data sharing protocols

· Experience of working independently, and as part of a team.

· Ability and willingness to travel across the county as required to meet the needs of families (mileage paid at 0.45p per mile)

· An enthusiastic, positive and ‘can do’ attitude.

Desirable

· Experience working with children, and young people who have a vision impairment, multi sensory impairment, those who are hard of hearing or Deaf.

· British Sign Language (BSL) skills

· Instructed advocacy qualification

· Professional qualifications in related discipline

· Experience of setting up and developing services or projects

· Experience of producing case studies and impact reporting

We can offer you:

· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)

· Investment in your development

· Access to an Employee Assistance Programme

· Pension contributions 6% matched with the Pensions Trust

· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses

· Free parking

· A vibrant and friendly team! 

An Enhanced Disclosure and Barring Service will be required, which we can arrange.

Are you highly organised, tech-savvy, and great with people? Do you enjoy being at the centre of smooth-running meetings, events, and IT systems? If so, we’d love to hear from you.

The Nuffield Foundation is looking for an AV and Information Systems Coordinator to take a lead role in managing our AV meeting and events environment and providing vital first-line systems support.

In this role you’ll work closely with the colleagues across the Foundation to ensure the seamless delivery of hybrid, online, and in-person events. You will also support the wider Information Systems team (and work with an outsourced IT provider) to manage and improve key systems like Office 365 and SAP Concur, while assisting with user support and project coordination.

We're seeking someone with excellent organisational and communication skills, strong IT literacy, and a proactive, calm approach to problem-solving. Experience with AV systems or IT support is desirable, with a willingness to learn being of most importance.

This is a fantastic opportunity to contribute to a mission-driven organisation committed to improving social well-being.

Please note that due to the nature of this role we require candidates to be able to work from our offices in Farringdon – home working will only be on an occasional/ad hoc basis.

About us

The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.

We fund research that informs social policy, primarily in Education, Welfare and Justice. We also provide opportunities for young people to develop skills and confidence in science and research.

We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.

Further information and how to apply

The closing date for applications is 09:30am (BST) on Tuesday 1st July 2025, with interviews expected to take place on 16th July 2025.

We are committed to inclusive working practices and during the application process we commit to:

• As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required

Our benefits package includes:

• 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days).
• A salary exchange pension scheme that offers employer contributions of up to 11%.
• Life assurance scheme.
• Family leave policies that provide an enhanced level of pay.
• Cycle to work scheme and loans towards season tickets.
• Frequent opportunities for learning and development (including reading/development days and options for coaching and mentoring)
• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
• Staff peer groups and social networks.

About us

Carers UK is here to make life better for unpaid carers. Through our national helpline, email and online support services, we offer practical information and advice to carers across the UK. Our Carer Services directorate leads on delivering this vital support. It oversees our helpline and online advice services, develops trusted information resources and digital content, coordinates peer support and volunteering opportunities, and runs services designed to help carers feel recognised, supported and connected.
 

About the role

In this role, you will help deliver high-quality support to unpaid carers by coordinating key elements of our advice and information services. You will manage a small team of freelance advisers, maintain oversight of our helpline provision, and ensure that the support carers receive is accurate, timely, and empathetic. You will also lead online information and peer-support sessions for carers, contribute to the development of helpful resources, and use data and feedback to inform service improvements. The role includes a safeguarding element, supporting the identification and appropriate response to any concerns. Experience in advice services would be an advantage, but we welcome applicants with transferable skills and a strong commitment to making a difference for carers.
 

About you

We are looking for someone who is organised, proactive, and confident in communicating clearly and empathetically. You will have excellent planning skills, an eye for detail, and the ability to manage competing priorities while maintaining a high standard of service. You may have experience coordinating people or services and ideally some familiarity with advice provision, helpline delivery, or the wider social care or welfare landscape - although this is not essential. You are comfortable working with data to support service improvement, understand the importance of safeguarding and confidentiality, and are motivated by making a positive impact on the lives of unpaid carers.
 

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email us to discuss.  

The closing date for applications is 12pm, Friday 4 July.

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

Are you an experienced LMS professional looking for a role where you can take ownership of learning platform development?

This exciting opportunity offers the chance to join this international health-based Society, supporting our online learning delivery. You will project manage LMS developments, act as the primary technical expert, and ensure a seamless user experience for members and learners worldwide.

Role responsibilities

The successful candidate will oversee the Learning Management System (LMS), managing technical configuration, maintenance, and performance monitoring.

You will lead LMS projects, including any potential migration to a new platform, and collaborate with suppliers and internal teams to improve system functionality.

Additionally, you will provide technical support and training for staff and volunteers, ensuring the eLearning content is effectively delivered.

Role requirements

We are seeking candidates with experience managing LMS platforms, strong technical problem-solving skills, and a proactive approach to system optimisation. You will need to demonstrate excellent project management abilities, attention to detail, and a commitment to delivering high-quality user experiences. Knowledge of SCORM, integrations with third-party tools, and content management systems is essential.

Please read the job description to find out more about the position and person specification.

Contract Type: Permanent
Hours: Part-time, 4 days/30 hours per week (core hours 10am-3pm)
Salary: £30,960 - £34,400 per annum (FTE £38,700 - £43,000), dependent on experience, plus benefits.
Hybrid: Working from thier West London Office 1 day per week (N.B. this can be more if a business need)

Benefits include:

• 25 days' annual leave per annum plus eight Bank/Public holidays (pro rata), rising by 1 day per year for every complete year of service, up to an additional 5 days, together with 3 additional days over Christmas and New Year.
• 4% (matched) employer pension, rising to 6% on successful completion of probation. Employee Assistance Program.
• Season ticket loan scheme.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We are looking for an experienced professional to join us whilst a team member is on maternity leave. Linked Minds is a successful project providing support for people with diagnosed mental health problems who have become isolated. It has been operational since Oct 2018 and works exclusively to support people with a diagnosis of mental health problems through volunteer befriending.  

You will have experience in supporting people with mental health problems and be committed to the Recovery Approach. You will:

• Manage a caseload of clients with diagnosed mental health problems and ensure they establish and maintain a supportive and safe befriending relationship with their volunteers
• Manage a team of volunteers to ensure they maintain a supportive and safe befriending relationship with their clients
• To ensure that Equal Opportunities, Safeguarding and other organisational policies and procedures are actively developed and implemented throughout the work
• Liaise with external organisations to establish good professional working relationships in order to access appropriate referrals and risk assessments for the project.

BEfriend recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome applications from people of all backgrounds, particularly those from underrepresented ethnic and cultural communities.

Interviews will be held on either 29th or 30th July in our Ealing office.

About Us 

Down Syndrome UK (DSUK) is a national parent led charity, actively supporting over 5,000 families with a child or young person with Down syndrome. Our mission is to empower individuals to lead fulfilling lives, ensuring they reach their full potential. 

Through our flagship initiative, Positive About Down Syndrome (PADS), we provide comprehensive support from prenatal care through adulthood. We equip healthcare providers and educators with essential training and resources, including our renowned #pants4school program, which helps children achieve independence in toilet training. 

At DSUK, we are committed to advocating for equality and inclusion, and driving impactful change through education and campaigning. 

We are growing our team to strengthen our fundraising operations and diversify our income. This is an exciting opportunity to play a key role in shaping our income generation strategy and building meaningful relationships with funders and corporate partners. 

Role Overview 

We are seeking a proactive, strategic, and driven individual to lead our grant and bid writing function while also developing and managing relationships with corporate donors and partners. You will work closely with senior leadership to secure vital income through trusts, foundations, and businesses that align with our mission. 

Key Responsibilities 

Grant & Bid Writing (50%) 

• Research and identify suitable funding opportunities from trusts, foundations, and statutory bodies. 

• Write compelling, evidence-based grant applications and funding proposals. 

• Manage a pipeline of funding opportunities, ensuring deadlines are met. 

• Develop and implement an impact reporting strategy for grant and bid writing. 

• Monitor and report on funded projects in collaboration (using Salesforce) with delivery teams. 

• Maintain relationships with funders through regular updates, impact reports, and renewal applications. 

Corporate Fundraising & Partnerships (50%) 

• Implement our corporate fundraising strategy to increase income from businesses. 

• Identify and approach potential corporate partners, managing outreach and engagement. 

• Manage and cultivate existing partnerships with companies and organisations. 

• Create tailored proposals, sponsorship packages, and partnership materials. 

• Collaborate with the marketing team to promote partnerships and joint campaigns. 

• Organise and support corporate fundraising events and staff engagement opportunities. 

• To maintain excellent supporter stewardship and cultivation including thanking supporters and supporter development communications. 

Person Specification 

Essential 

• Proven experience in writing successful funding bids and managing grant applications. 

• Strong communication and relationship-building skills. 

• Ability to write persuasively and tailor messaging for different audiences. 

• Organised, self-motivated, and able to manage multiple projects and deadlines. 

• Passion for the mission of Down Syndrome UK and a commitment to inclusion. 

Desirable 

• Experience working in a small charity or growing organisation. 

• Knowledge of disability or education-related sectors. 

• Familiarity with CRM systems (such as Salesforce for non-profits) and impact reporting. 

• Experience in corporate fundraising, CSR, or business development. 

What We Offer 

• Working from home. 

• Flexible working arrangements. 

• Supportive and inclusive working environment. 

• Opportunity to make a real impact in a growing, ambitious charity. 

• Training and professional development opportunities. 

Job Title: Travel Trainer

Report To: Laurence Orrell, travel training coordinator

Salary: £13.85 per hour

Location: Travel within the North London area as required

DBS:This post is subject to a criminal record check under the arrangements established by the Disclosure & Barring Service

Context of Job

AFK is a national charity helping young disabled people develop their independence and find employment.  As part of this we provide bespoke travel training on London’s public transport network to and from school, college and work placements in the North London area.

We are looking for enthusiastic and flexible candidates to train and support young people to travel specified journeys safely and independently using public transport.

Overall Job Purpose

To train and support a young person to travel a specified journey safely and independently using public transport.  Record your observations and give feedback to the travel training coordinator, the young person and their family.  To take part in reviews of training as it progresses.

Working Conditions

• Casual working assignment with no minimum hours guaranteed

• Each assignment must be mutually agreed by both parties

• You will be expected to work mornings and/or evenings as required by the job and we will also consider job sharing for this role.

Responsibilities

• Support a young person door-to-door as they travel on public transport.
• Familiarise yourself with the following documents –

1. Journey Plan – describes the route you and the trainee will follow, and the alternative route(s) if the need arises. 
2. Risk Assessment – outlines the support needs of the trainee, and risks and strategies to mitigate them.

• Record your observations using standardised forms and relay your observations to the travel training coordinator on a weekly basis.
• Allow the young person to learn independently and only guide, support or intervene when necessary (this will be included in your induction)
• Approach travel training in a positive manner by reinforcing achievements and viewing obstacles as opportunities to learn.  Discuss strategies and agree solutions with the young person, their family and the travel training coordinator.
• To contact the travel training coordinator immediately if there are any emergencies or unexpected situations.
• Ensure that the young person is trained to use the alternative route safely and independently.
• Ensure that the young person learns and/or knows how to contact parents or carers in case of an emergency
• Any issues or concerns must be raised with the travel training coordinator or the business development manager.

Additional Responsibilities

• Learn the support needs of the young person prior to training
• Become familiar with the route
• Become familiar with and then follow AFK’s safeguarding policies and procedures

For more information or an informal chat please call Laurence on 07384 79 55 35.

Please see the attached Job Pack for more details about the role 

To apply please send your CV and a covering letter explaining why you would suit the role.

Recruitment Timeline and details

• We will be interviewing on a rolling basis as we receive applications.
• There will be a short test using your mobile phone so please bring it with you
• Please let us know if you need any adjustments in relation to the recruitment process

Are you looking for a rewarding challenge?

Then join our experienced team supporting children and young people who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse. 

In this role, you will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and create action plans. You‘ll provide support for Young Carers to reduce the impact of their caring role and improve their resilience, educational chances and wellbeing, through signposting to local services, in-school support, one-to-one sessions, and workshops.

There will be opportunities to work closely with schools, Children’s Services and other agencies to raise awareness, identify hidden Young Carers, and ensure Young Carer needs are understood and acted on.

We have 2 roles available:

• Tunbridge Wells & Sevenoaks- 37.5 hours, Monday to Friday, permanent, car driver required
• Southwark- 22.5 hours, ideally working Tuesday, Wednesday, and Thursday, 9 months fixed-term with a potential 3 month extension.

You will need to be confident, approachable and self-motivated, with the ability to quickly establish rapport with children and young people. Applicants should have relevant experience of working or volunteering in education, health or social care, or be looking to start a career working with children or young people.

Make a difference now and for the future.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note, outlining your current salary, or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Reporting to: Mental Health Personal Independence Co-ordinator Manager

Responsible for:  None 

Hours: 36 hours a week
                               Weekend working will be necessary on an ‘as required’ basis

Location: 10 Altyre Road, Fairfield House, East Croydon CR0 5LA and other locations as required.

Purpose of the role:

We are looking for 2 Mental Health Personal Independence Co-ordinator’s to join our team.

The Mental Health Personal Independence Co-ordinator (MHPIC) will work as part of the MHPIC team and will work alongside clinical and social care professionals in local multi-disciplinary teams assigned to specific GP surgeries. Each MHPIC will be assigned to a specific locality located within the Integrated Care Network Plus health and social care systems in either North, Central or South Croydon. The multi-disciplinary team learning and development during the initial two-year test period will inform the development and growth of the MHPIC team to ensure that it can support community-based mental health and wellbeing across the whole population and in all 6 Integrated Care Network Plus localities.

MHPICs will provide initial contact and assessment conversations with clients using Open Dialogue tools and techniques to enable people to develop their own Personal Recovery Plans and supporting them directly over a period of time to find and access the support and services available to them in their local community.

Each MHPIC will be the direct named key worker for a set number of people who are referred to the service by healthcare professionals, including GPs, Mental Health Practitioners & Health Care Assistants, Social Prescribers and other voluntary or community sector organisations. They will provide one-to-one support in the achievement of an individual’s recovery goals, ensuring that support is person- centred; that needs and wishes are identified by people themselves; that they have a stronger voice in relation to issues that affect their lives; and that they are supported and empowered to improve and/or maintain their mental health and wellbeing and to live their best independent lives. 

Support in the community includes home visits. The aim of home visits is to assess clients' strengths and needs and link these to agency and community resources, and to ensure that individual clients’ needs can be met within a risk-assessed policy approach.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV (which should address each competency in the Person Specification) and a Covering Letter  explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

Executive Officer: Ministerial Oversight

The Methodist Church is seeking an Executive Officer to support the processes relating to ministerial oversight. Working alongside the Ministerial Coordinator for the Oversight of Ordained Ministries, you will be providing executive support to the candidating processes, the Ministerial Candidates and Probationers Oversight Committee, the Ministers of other Conferences and Churches programme and arranging for ordination services. The role will offer high level support to the Ministerial Coordinator for the Oversight of Ordained Ministries on a wide range of matters including the convening of committees and preparing papers. 

About You

We are looking for someone who wants to make a positive contribution to ministerial oversight, enjoys matters of detail, and is interested in supporting the work of the Church.

The role will require someone who is intellectually curious, enthusiastic, highly organised and able to follow detailed processes carefully and sensitively.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR.

Closing date:             6 July 2025

Interview date: 18 July 2025

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

The Creighton Centre is a well-established local charity based in Hammersmith & Fulham, dedicated to supporting older, disabled, and vulnerable adults. Through a wide range of services, we aim to reduce social isolation and disadvantage by offering practical support, meaningful connections, and emotional wellbeing.

We are currently seeking a compassionate, proactive, and engaging Project Worker to join our Learning Disability Outreach (LDO) team.

You will work directly with adults who have learning disabilities, supporting them to lead more independent, connected, and fulfilling lives. The role involves a mix of 1:1 support, group work, advocacy, casework, and mentoring, as well as helping to deliver a timetable of social activities and workshops.

You will also play a key part in volunteer coordination, helping to ensure a warm and supportive environment for everyone involved.

Empathy, excellent communication skills, and a genuine interest in people are essential.

What We're Looking For

We’re looking for someone who has:

Experience working with people with learning disabilities or in a similar support or community-based setting

A flexible, team-oriented attitude

Confidence leading group activities and supporting individuals

An interest in community development and inclusive practice

A passion for gardening or the outdoors would be a welcome bonus, as the role may involve supporting participants in a small community garden.

To find out more or discuss your experience, please contact:

Joe Robins - Learning Disability Outreach Coordinator - 075878 18591

Location: Camden Head of Office/WFH (with travel to service locations as required)

Salary: £27,007 - £27,924 FTE  (Pro-rated to £16,204.30 - £16,754.40 based on 3 days a week)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 22.5 hours per week (Part time)

Contract: Permanent

Closing Date: 13th July 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as our Volunteer & Service User Involvement Administrator at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are seeking a Volunteer & Service User Involvement Administrator to play a vital role in supporting the implementation of our 5-year strategy, which places service user involvement and volunteering at its core. This role is key to ensuring that the voices of service users, volunteers, and women with lived experience of VAWG are actively captured, organised, and integrated into the development of our services, operational activities, and strategic direction.

About the Role

The key responsibilities of the Service User Involvement Administrator are:

• Provide high-quality administrative support to the Volunteer & Service User Involevment Coordinator across all areas of service user and volunteer engagement.
• Support the recruitment, onboarding, and exit processes for volunteers and service user involvement activities, including processing DBS checks, references, and welcome packs.
• Maintain accurate and up-to-date records on volunteer and service user engagement databases and spreadsheets.
• Prepare agenda’s, correspondence, newsletters, and recruitment materials as required.
• Assist in planning and coordinating events, focus groups, training sessions, consultations, and board meetings.
• Manage invitations, bookings, and logistics for internal and external meetings or workshops involving volunteers and service users.
• Take and circulate clear and concise minutes and action points.
• Draft and disseminate regular communications, including newsletters, reminders, surveys and feedback forms.
• Ensure information is accessible and aligned with Solace’s inclusive and psychologically informed frameworks.
• Manage the inbox of service user involvement and volunteer queries and escalate as necessary.
• Ensure all volunteer and service user information is managed confidentially and in line with Data Protection regulations.
• Keep volunteer and service user training, DBS, and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on SUI and volunteering.

About You

To be successful in the role of Volunteer & Service User Involvement Administrator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work, volunteering and service user involvement, you will also need to bring with you the following skills and experience:

• Actively engage service users to contribute to the enhancement of service delivery
• Collaborate closely with the Service User Involvement and Volunteering Coordinator to support services in strengthening their approaches to service user involvement and co-production
• Assist the Coordinator in facilitating inclusive and effective volunteering recruitment processes
• Demonstrate strong communication skills and the ability to connect with diverse individuals across a range of settings

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please apply via the recruitment portal by submitting your CV and Supporting Statement (maximum 1000 words) outlining your interest in working for Solace and explain how you meet the criteria set out in the Job Profile Document.

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. 

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

A little bit about the role 

Please note this advert is expected to close on Monday 14th July at 5pm. However, we may close earlier or later depending on the success of applications 

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.

You will be joining us at our busiest time, and will have day to day logistical and administration responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work.

You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.

Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.

Some key responsibilities include:

• Coordinating virtual assessment centres; manage scheduling, liaising with assessors and stakeholders, troubleshooting minor technical issues with the platform, and overseeing the smooth running of the day.
• Managing the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
• Tracking and monitoring candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.

Please review the job pack for full list of responsibilities.

A little bit about you 

We welcome applicants with some experience in customer service, administration, or logistics coordination. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

We are seeking an enthusiastic and detail-oriented Fundraising and Events Coordinator to support our growing portfolio of physical fundraising events. The successful candidate will play a key role in coordinating and delivering a range of challenges and events, from local charity walks to international treks and marathons. This is an ideal position for someone early in their career who is passionate about events, fitness, and purpose-driven work.

This hands-on role will help you build valuable experience in events fundraising, logistics, supporter care, and campaign delivery while working across teams to ensure each event achieves its fundraising goals.