Courses And Conferences Officer Jobs in Belfast
Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.
The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance.
• Membership and data:
- Initial contact for all membership, training and stakeholder enquiries
- Processing memberships on ThankQ, to include:
- Importing new contacts and updating contact information as required
- Importing new memberships
- Providing our finance function with the information required to invoice new and renewing members
- Ensuring that ILM Members’ information is accurate and up to date
- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members
- To lead on member data accuracy, efficiency and drive forward any improvements
• Training and events:
- Helping to create new training events on ThankQ and our website
- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing
- Assisting with organising events on Zoom, including sending panellist and delegate links
- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)
- Helping to process videos and uploading these to the website, after webinars and training have completed.
- Sending certificates, recordings and slides to all delegates after training courses are completed.
- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration
- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)
- Supporting the CEO in sending out Board Papers and other Board communications
- Assisting with Board meeting minutes as required and setting dates for meetings
- Maintaining our secure archive of Board Papers and other documents
• Finance and debt management
-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average
Please download the JD and person specification for further information.
Please ensure that you submit both a CV AND a cover letter. We will be unable to consider your application unless we have both.
We reserve the right to close this advertisement early if necessary.
Salary: Band 7 £11.95 per hour
Location: Home based/Remote working
What we do
As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
Our Digital Vision
By 2030, NYA envisions a digital youth work landscape where the extensive day to day use of technology and resources not only broadens our engagement with young people, but also respects and integrates their digital cultures and skills into our practices.
Youth workers will need to be skilled, equipped and informed to operate in this digital landscape as effectively as they do in real work environments.
About the Role
- This exciting new programme will support the development of Digital Youth Work nationally and as Digital Directors you will work with others to inform the design, development and testing of new and exciting youth work opportunitie
- We are seeking enthusiastic and imaginative youth ambassadors who are passionate about the world of Digital Youth Work to join us as Digital Directors.
- Whether you are into gaming, social media, virtual reality or just interested in Digital Youth Work, as Digital Directors we need your thoughts, ideas and energy to help shape the future of Youth Work!
- The successful candidates will work with young people across England to identify needs and gaps in youth provision and young people services. These roles will focus on engagement and participation with young people, supporting them to review their services, needs and explore digital opportunities to develop their local digital youth service provision.
The role will see each Digital Designer meeting various youth groups online, and on occasions face to face, consulting with the young people who are attending. In addition, there will be a commitment required for the Digital Designers to attend training offered to support them in their work with the young people.
Join us on this exciting journey to empower young people through digital youth work!
As an NYA Digital Director, you will have the opportunity to make a positive impact on young lives while exploring the potential of digital technologies to shape the future of youth work.
As a Digital Director you will
- Be part of an exciting new team of 15 Digital Directors (Youth Ambassadors) who will work with at least 225 young people to identify needs and gaps in youth provision and young people services.
- Have the opportunity to explore, test, review and implement cutting-edge digital technologies, including VR, AR, AI, gaming, and social media platforms.
- Work closely with young people from various communities across the country. Your role will involve reviewing and enhancing their local digital youth work offer. This will include brainstorming creative ideas, designing engaging digital content, and providing valuable insights to improve digital services and experiences for young people.
- Work with local youth services and young people service providers to review their current digital (and in-person) services, identify gaps and to create a plan to develop digital youth work opportunities to fill the identified gaps.
- Attend national events and complete NYA training to enhance your skills and knowledge, supporting you on your own journeys to adulthood.
- Support the development of training and skills development for youth services and service providers.
- Work as a team to evaluate and measure the overall success of the work.
- Please download our applicant pack to find out more about the role and requirements,
How to apply
If you wish to apply for this position, please use our online application process to submit the following by 23:59 on 22nd December 2023.
An up to date CV setting out any jobs, responsibilities and achievements.
A covering letter (maximum two sides) explaining why you would like this role and use the 'About You' section to show how you would be a great Digital Director!
Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
Diversity monitoring information – The Hireful ATS will ask for this optional data which will be stored separately and anonymously.
Help to apply
We are aware that for some people this may be the first time applying for a job, below are some links to follow for guidance on creating a CV and hints and tips on writing personal statements and covering letters.
CV Advice - Youth Employment UK
Tools, Guides & Support (continued) – Amplifi