Courses manager jobs in Cardiff

The purpose of this role is to lead the design and delivery of learning programmes that help social entrepreneurs create lasting impact. You’ll take direct responsibility for facilitating cohorts as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided). You’ll hold accountability for the quality of programmes allocated to you. You’ll work alongside our learning facilitators and our learning and enterprise development managers to ensure every programme stays true to our action learning approach.

As SSE deepens its focus on commercial acumen and scale-up support, you’ll help make sure that direction reaches every cohort you work with — keeping your programmes as sharp, practical and impactful as everything else we do. You’ll bring your own commercial awareness to how you facilitate, and build relationships with contributors, speakers and specialists who can bring real-world commercial expertise into the room for your cohorts.

You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to support social ventures to grow and create more impact in their communities and beyond.

FitzRoy is looking for a proactive and driven Oliver McGowan Programme & Training Coordination Manager to develop, coordinate and grow our external Oliver McGowan Mandatory Training offer.

Using your excellent relationship-building skills, you will develop partnerships with commissioners and other organisations and identify strategies to help more customers access our training. You'll build strong relationships with new and existing customers, ensuring they receive an excellent experience from initial enquiry through to training delivery.

This is an exciting opportunity to shape a newly created role, identify new opportunities, improve the way we work and lead our Training Support Team in coordinating all of FitzRoy's training, while helping us reach more organisations and increase the impact of our Oliver McGowan programme.

Please note this is a remote role with occasional travel to Petersfield and other locations in the UK, so a Full Driving Licence and access to a vehicle is essential. 

Unfortunately we are unable to offer sponsorship for this role. 

This role is being offered on a Full Time basis or 30 hours per week (across 4 days) on a 12 month fixed term contract.

What you'll do

• Lead our dedicated Training Support Team, ensuring the smooth coordination of all internal and external training across FitzRoy - Not just our Oliver McGowan programme.
• Work closely with our inspirational Lived Experience Trainers and Administration team to support the successful delivery of the Oliver McGowan programme and our internal training courses in a timely and efficient way.
• Develop new business opportunities and build lasting relationships with commissioners, customers and partner organisations.
• Deliver an excellent customer experience from initial enquiry through to course completion.
• Monitor performance, income, customer feedback and quality standards to support continuous improvement.
• Ensure compliance with Oliver McGowan licensing requirements and contractual obligations.

About you

You’ll have

• Experience of building strong relationships with customers, commissioners or partner organisations.
• Passion for delivering an outstanding customer experience.
• Excellent communication skills, which can flex for the different needs of our team and customers
• Confident leadership skills, to support a small team, helping people to do their best work.
• Great IT skills to use Microsoft Office, our LMS and other digital systems to monitor performance and keep things running smoothly.
• Information analysis skills, to solve problems and identify opportunities for improvement and growth
• FitzRoy aligned values, committed to improving the lives of autistic people and people with a learning disability.
• Experience of working within the health and social care sector and the Oliver McGowan Training Programme.
• Transferable experience in programme or training coordination and scheduling

Why join us?

You'll be joining a well-established, high-performing Learning & Development team with an excellent reputation for high-quality training. Our trainers and Training Support Team receive fantastic feedback from colleagues and external customers, and you'll have the opportunity to build on that success by shaping a newly created role and grow our external Oliver McGowan training offer.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

Benefits

• 25 days holiday rising with service
• Staff recognition scheme
• Leadership development programme
• Healthcare cashback plan and employee assistance programme
• Team bonus scheme (service based roles)
• Pension and life assurance

Social entrepreneurs scaling their ventures face a specific set of challenges including income generation, hiring, governance, hard calls about growth and risk, all alongside scaling their social impact. We’re recruiting learning and enterprise development managers who’ve lived that journey themselves, to bring first-hand credibility and challenge directly to the entrepreneurs on our scale-up and scale-up-plus programmes.

You’ll hold ownership of SSE’s scale-up approach, shaping our learning content on strategy, profitability and the systems that hold a growing venture together – grounded in what actually works, not just what’s written down. Facilitation sits at the heart of this role. You’ll design and deliver learning programmes and group sessions for cohorts of entrepreneurs as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided).

We’re looking for people who’ve founded or led a VCSE with an annual turnover of £100,000 or more and held financial accountability such as statutory reporting to the Charity Commission and, where relevant, Companies House, reporting to a board or funders, and making hard calls about growth, income and risk.

You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to turn your experience into supporting social ventures to scale and create more impact in their communities and beyond

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Youth Advocacy Manager to join the organisation.  The Youth Advocacy Manager plays a crucial role in empowering trans youth, advocating for their rights and fostering inclusive  and supportive communities where they can thrive.  This role is a core part of our management team and will drive the organization to ensure that youth voice is centred across all of our work.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Could you take a leading role in delivering our most ambitious project yet?

Thanks to a grant from The National Lottery Heritage Fund, Avon Wildlife Trust has secured a new climate-resilient, nature recovery site: Ebdon Farm. As Site Manager, you will be at the heart of this exciting project, overseeing habitat restoration and the creation of a 14.5-hectare wetland.  

 

Brief description of role:

As the new Ebdon Farm Site Manager, you will play a critical role in the development of the Ebdon Farm Nature Reserve.

We are looking for an enthusiastic and diligent Site Manager capable of delivering our most ambitious project yet. You will oversee the delivery of a 14.5ha wetland, along with other terrestrial habitats. You will be experienced in land management for conservation and have a proven track record of overseeing contractors delivering large-scale habitat creation.

Working alongside the new Ebdon Farm Engagement Manager, you will deliver site tours, a variety of events and a volunteer programme. Using your excellent communication skills and knowledge of nature, land management and climate change, you will inspire and inform your audiences. Using Ebdon Farm to increase understanding of local climate threats and the role climate-adapted sites like Ebdon Farm can play in helping us adapt.

The Ebdon Farm project is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to secure the site for wildlife and people together.

Accreditation Learning and Development Manager

Salary: £44,821 per annum

Hours: 37.5 hours per week

Contract: Permanent

Location: Home based, with extensive UK travel and international travel to support Green Flag Award International expansion

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

About the role

We are looking for an experienced and highly organised Accreditation Learning and Development Manager to lead the design, delivery and development of training across our accreditation programmes, including the Green Flag Award, Green Flag Community Award, Green Heritage Site Accreditation and Coastal Awards.

In this key role, you will manage training for more than 1,000 volunteer judges and assessors, ensuring consistent standards are maintained across UK and international schemes. You will oversee the Green Flag Award Academy, support the development of sector skills, update guidance and training resources, and work closely with managing organisations, partners and suppliers to deliver effective learning interventions.

You will be responsible for recruiting, inducting and supporting judges and assessors, monitoring judging standards and judges’ reports, managing training through an online portal, and supporting the implementation and monitoring of international sub-contracts. The role includes managing the Skills Development Co-ordinator and working with trainers, sub-contract holders and stakeholders to ensure high-quality training delivery.

About you

You will bring strong experience in training strategy, needs analysis, delivery and monitoring and evaluation. You will be confident developing learning materials, managing relationships with a wide range of internal and external stakeholders, and working with partners, suppliers and accreditation bodies. Excellent communication, organisation and customer relationship skills are essential, alongside the ability to manage budgets and resolve sensitive issues with tact and diplomacy.

This is an exciting opportunity for someone with a genuine commitment to the principles and goals of Keep Britain Tidy, who is passionate about the environment and keen to make a positive difference to green and coastal spaces in the UK and internationally.

Benefits

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. You can view our range of benefits on our website.

Diversity & Inclusion

We are committed to building a diverse workforce and welcome applicants from all backgrounds including those from underrepresented groups.

If you need any reasonable adjustments throughout the recruitment process, please let us know.

How to Apply

If this sounds like the perfect role for you and you’d like to help us make a difference, we’d love to hear from you.  Please review a copy of the full job description and ensure you meet the essential criteria before applying. 

After reading the application information, if you would love to work with us please continue to apply.

As part of the application process you will need to answer 3 sift questions relating to your relevant experience and submit your tailored CV which highlights how you meet the essential criteria of the role.  We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00 Tuesday 8th September 2026. Please note we reserve the right to close this vacancy early, so recommend that you submit your application at the earliest opportunity.

Interviews will be held in person w/c 21st September 2026.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

 

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Support Line Manager to join the organisation. The role is a core part of the our management team and will lead and manage our support line services.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Are you passionate about criminal justice and want the flexibility of homeworking for a small charity where you can make a real difference? Are you experienced in operations and/ or administration? Then we would love to hear from you! 

The Welcome Directory is a multi-faith charity working to empower faith and belief communities to offer safe and lasting welcome to prison leavers. Our national directory is a list of faith/belief communities who are committed to welcoming prison leavers – the directory is used in all prisons across England and Wales. This resource is a lifeline for those leaving prison and seeking to find connection and community where they can belong and practice their faith/belief.

We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency.

Whilst this is a 6-month contract, there is the potential to extend where funding permits.

This will include, but may not be limited to:

Operations

• Engaging with interested faith/ belief communities/ networks, processing registrations and maintaining directory records
• Leading the co-ordination and delivery of the annual Affiliates Scheme
• Supporting the production and logistics of annual resource mail-outs
• Engaging in periodical team email campaigns for intentional growth
• Supporting the annual data refresh and survey, including follow-up, in collaboration with the Monitoring & Evaluation Officer

Events

• Provide administrative support in preparation for the online Prison Awareness Course (PAC) and other webinar events
• Provide technical support (e.g. Zoom hosting etc) for the delivery of the PAC and other webinar events
• Planning bi-annual team days and any one-off events, in consultation with the Project Manager
• Representing The Welcome Directory at selected events (as required)

Administration

• Answering email enquiries
• Editing recordings/ videos and updating resources in Canva
• Collating routine data and creating/ updating trackers (as required)
• Supporting processing expenses and issuing internal invoices
• Paying-in cheques and sending thank you cards
• Obtaining Gift Aid declarations and submitting claims
• Purchasing stationery supplies and dispatching resources
• Leading on quarterly team password management

Other benefits include:

• Flexible, remote working
• Small and supportive team
• Team days and opportunities for learning
• 5% employer contribution to pension scheme
• Contribution towards internet and phone costs, and provision of laptop and relevant equipment
• Opportunity to gain experience with a well-respected organisation in the criminal justice sector, including a prison visit

Please download the Job Description and Person Specification for further information.

Should you have any questions about the role, please get in touch by email.

The Welcome Directory will be scheduling interviews as applications come in. Please note we reserve the right to close vacancies early should we receive sufficient applications. Therefore, if you are interested, please submit your application, via CharityJob, as soon as possible. 

‘Fair AI usage’ requires that all applicants declare at the point of submitting, that all information provided is an accurate, authentic representation of their personal background, skills, and work experience. Failure to transparently or honestly represent oneself - including over-reliance on unedited AI-generated text, including cover letters, personal statements or application answers without personal review, may result in an application being withdrawn or disqualified.

Hi Intensity CBT Counsellors (NHS Trained/BABCP Accredited) Flexible Working on a sessional basis. 

Working face-to-face in central Birmingham, Online, or a combination of both.

Flexible hours. Minimum of 5 client sessions a week. Opportunities available for daytime, evening, or weekend work. 

Must have successfully completed the High Intensity CBT NHS Course and be accredited (or working towards accreditation) with BABCP.

DBS Check and safeguarding training are a must.

You will be working in a friendly community-based team in this not-for-profit organisation. 

With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

About the role

Leading innovation across the organisation, you will be responsible for developing and delivering a strategy to grow our movement, to increase our membership and reach whilst ensuring we continue to reflect the needs and aspirations of women. You will oversee research into women’s evolving needs and preferences, whilst testing approaches with new external audiences to maximise our relevance, diversity and inclusivity. At the same time, you will actively embed innovation into strategy and decision-making in all areas, constantly find new ways to reach underrepresented women and build a wealth of data to support your recommendations. You will lead transformation across the organisation by championing change, creativity and a forward-thinking strategy that ensures the continued growth for the WI.

Location: Hybrid, with one day per week at our London, Oxfordshire or Wales office.

About you

Highly experienced in innovation, organisational development or programme management, you will bring an impressive track record of instigating and managing successful organisational change that leads to sustainable income generation. You will be adept at designing and delivering pilot programmes, as well as commissioning research and deploying data to support action. The role requires excellent communication skills and the confidence to advise and lead at both senior leadership and Board level, as the organisation looks to you to lead fundamental organisational change. Experience within the charity or not-for-profit sector would be beneficial, as would an understanding of trends and issues affecting women across different demographics in the UK.

How to apply

For further information about this Head of Innovation role, please download the recruitment pack which includes the job description and person specification.

To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role to the HR department.

Closing date: 3 September 2026.

First round interview (virtual): 11 September 2026.

Second round interview (in-person): 15 September 2026.

No other media or agencies, please.

The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.

About The Role
If you are committed to providing holistic and person-centred support to your clients, and making a real difference in people’s lives, we may be the perfect fit for you!
We have an exciting opportunity to join our fantastic ACN team, as anAdvocacy and Complex Needs Advisor covering Northumberland & Northern Ireland.
The Royal British Legion’s Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.
Our Advisors directly support beneficiaries experiencinghomelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.
Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.
We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

- Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.

- Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.

- Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
- Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
- Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours).You must live within the Northumberland & Northern Ireland.Other periodic travel will be required for team meetings.
The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.
Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.

As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.

The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.

Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.

“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”

We are looking for a Trusts Officer to join their small, passionate team. This is a fantastic opportunity to ensure INF UK’s key supporters feel valued and connected with the charity. In partnership with Nepali organisations you will support marginalised people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.

Please note that this is a part time role, the hours are 22.5 hours per week (increased hours will also be considered, to a maximum of 30 hours per week).

If this sounds like the role for you, we would love to hear from you.

The Role

As Trusts Officer you will report directly to the Philanthropy and Trusts Manager, supporting them to deliver the highest level of stewardship to donors.

As part of the Fundraising and Communications team, you will make an important contribution towards the development of income from major donors and trusts and foundations.

The main responsibilities will include:

• Write engaging, high quality, tailored applications and funder reports.
• Research trust, foundation and grant-giving prospects to develop a prospect pipeline.
• Ensure key supporters feel valued and connected with the charity.
• Manage and maintain accurate records, administration and budgets.

The Person

We are looking for someone who aligns with INF’s values and is passionately committed to their cause. You must be creative, compassionate and empathetic.

This role requires exceptional organisation and the ability to work proactively with initiative. As a small team being approachable, supportive and working collaboratively is key. Proven experience of building successful relationships both internally and externally is also vital, as well as exceptional written and verbal communications skills.

Prior experience in trusts fundraising would be advantageous, however an understanding of how your skills and experience would be transferable in the role would also be considered.

As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.

Why INF?

INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.

There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.

INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.

The charity offer agile working for all staff members which includes options for flexible working hours.

The charity’s other benefits include:

• Generous pension plan with employer contribution of 10%
• Option to buy extra annual leave
• Group Life Insurance for all employees

Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).

If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy. 

This permanent, part-time role is ideal for someone with strong financial administration and bookkeeping experience who is committed to social justice and human rights. You'll be responsible for the day-to-day management of our finances, maintaining accurate records, supporting reporting and compliance, and providing financial information to help staff and trustees make informed decisions.

Join us and play a key role in supporting Just Fair's mission to secure economic, social and cultural rights for everyone in the UK.

If you are committed to providing holistic and person-centred support to your clients, and making a real difference in people’s lives, we may be the perfect fit for you!
We have an exciting opportunity to join our fantastic ACN team, as an Advocacy and Complex Needs AdvisorcoveringStaffordshire and Shropshire.

The Royal British Legion’s Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.
Our Advisors directly support beneficiaries experiencing homelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.

Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.

We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

- Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.

- Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.

- Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
- Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
- Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours). You must live within the Staffordshire or Shropshire area. Other periodic travel will be required for team meetings.

The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

About The Company
Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.
As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Visit ourCareers Pageto discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.