Crm data analyst jobs

We’re working with a wonderful health charity who are looking for a CRM Data Manager to join their team. You’ll be responsible for all aspects of the charity’s CRM system (MS Dynamics) and data strategy. You’ll own, develop and execute an overarching technical map of the CRM function, whilst enabling key processes by completing data admin tasks, automating these where possible. You’ll act as a product owner for their Dynamics CRM improvements, gathering user requirements from internal stakeholders and being a bridge between non-technical staff and the external CRM agency.

You’ll engage in cross-organisational projects, ensuring a coordinated approach to data management and use, promoting best practice across the organisation. You’ll develop robust training resources to ensure all users are fully trained and comfortable using the system. You’ll produce and enhance dashboard reporting to analyse performance and identify trends.

You will need:

• Experience managing a fundraising database
• Experience using commercial reporting tools to develop and produce complex reports
• Knowledge of agile methodologies and experience working collaboratively
• Experience managing database redevelopment projects from briefing to delivery

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

The ocean is in danger, and we don't have much time to save it. We create inspired, motivated Ocean Activists everywhere, each one of us committed to protecting the ocean and all it makes possible. We shout loudly for the ocean, gathering the evidence and giving voice to the issues that hold leaders to account.

Today we are more than surfers. It’s about more than sewage. We’re here because of the ocean. Read on if you are ready to join us.

The role:

To inspire and motivate our broad community of ocean activists – made up of campaigners, volunteers, members, and donors – we need a bird’s eye view of our data. We therefore require a fit for purpose Customer Relationship Management system, which is used by all teams, integrates with our systems and helps us make informed decisions.

The CRM Project Manager will be responsible for project managing the requirements identification, scoping, implementation and rollout of a new CRM system; working closely with the Director of Operations & HR, senior stakeholders, Database Officer and, once appointed, the incumbent suppliers' implementation resources. The role will include all traditional Project Management duties, in the context of IT systems implementations. 

As CRM Project Manager you will shape and manage a CRM implementation, including migrations and 3rd party interfaces. You will be an effective listener and communicator, understanding and translating our requirements into CRM solutions, and acting as the main point of contact for 3rd parties. You will manage change internally, ensuring all future users are engaged, informed, and trained as part of a change management plan.

Key Responsibilities:

• Manage the implementation of a new organisational CRM over a 12-month timeframe, from scoping through to go-live, staff training and user adoption
• Engage with and excite teams about the value a new CRM will bring to their work
• Facilitate and enable teams to identify and articulate their requirements from a CRM system.
• Manage regular Project Team meetings
• Lead the preparation of papers for meetings, contributing to regular programme reports (plan, progress highlight report, risks, issues, costs, minutes and actions); collating specialist papers from other project members; preparing and distributing meeting packs
• Ensure decisions, information items etc., are clearly identified in the agenda and minuted, to provide a formal and easily located audit trail. Minute meetings; circulate promptly
• Prepare and monitor project, workstream and exception plans, as needed.
• Manage the production of deliverables, in line with the project plans. This may include drafting standard project documents, e.g. PIDs.
• Drive overall progress, and coordinate use of resources, resolving conflicting time demands where necessary.

You will bring

• An ability to understand our functional and non-functional requirements, and translate these into system solutions
• Strong people and listening skills, and ability to get buy-in to the project and changes it will bring.
• Alignment in values and ability to frame a business case in the context of our charitable objectives
• A high level of organisation to develop a project plan and manage timelines, budget, resources and quality.
• Creativity and imagination to push our knowledge of what is possible in terms of functionality and integration
• A solutions focused and hands-on way of working. You will need to be able to think strategically and do the legwork, working with key roles across the organisation to drive the project forwards.

You should have

• Experience of managing IT implementation projects (e.g. Finance system, mid-tier ERP, CRM).
• Previous involvement in the implementation of a CRM including data integrations, 3rd Party APIs and migrations.
• Proven track record managing scope, risks, issues and budgets
• Excellent theoretical and working knowledge of CRMs
• A strong track record of project planning and progress-chasing: creating plans based on input from suppliers, colleagues and own experience of similar projects; working with delivery leaders and key stakeholders to agree and meet timescales; identifying and planning formal sign-offs; re-planning when needed, suggesting alternatives to maintain momentum towards milestones.
• Extensive experience as a successful project manager in a formal environment. Able to demonstrate effective support for governance processes and decision audit trails.
• Understanding and experience of both Prince2 and Agile project management and the ability to utilise these to best effect within the project parameters
• Project Management Experience

We will provide:

• Space and equipment to work in our recently refurbished office on the cliffs in St.Agnes, north Cornwall. Coastal walks, lunchtime swims and surfing is encouraged.
• Flexibility, working around core hours of 10.30am to 3.30pm. Remote working options, with a current requirement to be in the office 2 days per week to maintain human contact and a feeling of team.
• Time Off in Lieu for working out of hours.
• Open and friendly team environment supported by team social events, team planning and knowledge-sharing.
• Access to a healthy training and development budget.
• Access to free confidential advice from a qualified counsellor on any issues, through our Employee Assistance Programme.

Diversity and inclusivity:

We want Ocean Activism to be open to everyone. A diverse voice is a more powerful voice. Diversity in our people brings new viewpoints and this drives debate and creativity, which is key to successful campaigning and an ability to engage new audiences. As such, we encourage applications from people who belong to groups which are often marginalised in society.

We are working with a UK Leading body to recruit for a System Support Officer, CRM and Analysis BNO within an Events team of enthusiastic colleagues and supported by a committed team of volunteers, you will encourage, measure, manage and develop student and member engagement across the organisation.

This is a full-time, permanent contract working from home. The salary is £30,160 to £31,200 per annum. The organisation offers great employee benefits which includes pension scheme, private medical insurance, and continuous Professional Development.

As the System Support Officer, CRM and Analysis (Branch Network Officer) you will support the delivery of a national programme of events and digital engagement through the Branch Network, working with the Branch Network Manager, Branch Network Team and Finance Team. Supporting the management of student and member data, along with subscriber information in line with agreed policies in CRM and Click Dimensions. Monitoring and reporting on marketing campaigns. Administer the data capture and registration process for non-members. Surveying members on behalf of branches, maintaining branch web pages, updating CRM.

To be considered for the role you will have the following, skills, knowledge, and experience.

* Exceptional Customer Service Skills, call and email handling
* Highly skilled CRM user
* Time management and multitasking capabilities
* BI Query and or other big data research capabilities
* Ability to solve problems
* Ability to use customer engagement platforms - Cvent/event registration platforms/Click Dimensions

If this sounds like the role for you, then we would be interested to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Chartered Institute of Environmental Health is the membership organisation and professional voice for environmental health. We set and raise standards to improve public health, supporting out members and influencing policy.

Our goal is simple: to enable safer, cleaner, and healthier environments for the benefits of people, business and local communities. To do this we offer professional support to our members, a range of corporate training solutions, topical events and workshops and provide

We have a fantastic opportunity to join our Membership and Professional Development team.

The Membership CRM Executive is a pivotal role and will support the wider team and work closely with our Business Systems Manager. You will be the main contact and go to person for database queries (Microsoft Dynamics 365), so you will have similar experience either gained within a Membership organisation or charity setting.

We are looking for someone who thrives in a busy working environment, is solution-focused and able to hit the ground running.

Please submit a CV and covering letter indicating how you feel you meet the person specification.

Wales Air Ambulance attends over 3,500 missions each year and costs £8 million to operate and provide this service. With no government or National Lottery funding the helicopters are kept in the air through charitable donations, fundraising events and membership of the in-house Lifesaving Lottery. We have a unique opportunity to join the Fundraising team at Wales Air Ambulance and help them achieve their mission to deliver lifesaving and advance medical care to the people of Wales whenever, and wherever, they need it!

We are looking for a CRM Coordinator to support the Head of Fundraising by strengthening the charity’s fundraising capability through robust CRM development and integration.

The Role

As CRM Coordinator you will be responsible for all aspects of CRM management including user training, data quality, process improvements and early adoption of trends and technology advancements to enable better stewardship and advanced analytics. Duties will include:

• Act as the in-house CRM specialist, maintain and manage the systems by troubleshooting and problem-solving issues.
• Engage with teams to identify gaps and opportunities, designing and implementing solutions.
• Develop CRM data governance processes which ensure high standard of data cleanliness and quality.
• Build strong relationships with all users, developers, and teams to enable them to maximise their use of CRM related systems and help them to understand, utilise and optimise the data stored in CRM.
• Lead on and project manage migrations.

The Person

We are looking for someone to play an integral role in the data usage of this charity and enable it to exceed as they grow, develop and strive to increase their lifesaving income. While sector knowledge would be advantageous, we are happy to consider applications from people looking to work within this rewarding sector and who are passionate about the wonderful work of the Wales Air Ambulance. Your skills and experience should include:

• Excellent IT skills including API software and experience using a CRM system
• Experience of working in a data administration or analyst role
• Good research and analytical skills with excellent attention to detail
• Ability to interpret data into meaningful information and experience of data manipulation, import and export
• Strong organisational skills with the ability to prioritise tasks and meet deadlines
• Excellent communication and relationship management skills
• Welsh speaking would also be desirable, but not essential

This role is full-time and permanent and will allow for the successful candidate to be fully remote (ideally within Wales, although full remote working is also possible). The fundraising function within this charity is a supportive and collaborative team that is looking forward to welcoming someone to join them as they look ahead to a promising future.

If you think you could be the right person to fulfil the exciting responsibilities of this role, then get in touch today! Contact Charlie or Leanne from Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

People with albinism are being marginalised, mutilated and murdered across Africa simply for the colour of their skin. Join Standing Voice to defend people with albinism against this horrific discrimination and violence.

About Standing Voice

Standing Voice (SV) is the leading human rights charity promoting people with albinism’s right to full participation in society and well-being across Africa.

Albinism is a genetically inherited condition resulting in melanin deficiency. Due to misguided beliefs about the condition, people with albinism commonly experience social exclusion and abuse, with over 800 violent atrocities reported across Africa since records began. This social rejection adds to the vision and skin health challenges experienced by this group. SV has registered offices in the UK (London), Tanzania (Mwanza) and Malawi (Lilongwe). We work holistically across our dermatology, vision, psychosocial wellbeing & security and livelihoods programmes to offer a wide range of support to this marginalised group. We have over 8,000 registered service users across both countries of operation, and regularly collect detailed project data using our Commcare database. Our work is informed by evidence-based participatory research, conducted with our beneficiaries and their wider communities for over 15 years. We receive funding from individual givers, trusts & foundations and multilateral agencies including the UN to develop innovative projects that achieve well-evidenced social impact.

About The Role

Standing Voice is looking for a dynamic and driven data management professional to join our team as Data Manager in the UK office. This is an exciting and challenging role in a creative and focused working environment, within an organisation with multiple programmes and funding streams across 3 countries. This position suits an ambitious professional with the right skills and confidence to lead on all aspects of data management for a leading human rights charity. This role also has a strong monitoring and evaluation component; the Data Manager will make use of data findings to monitor and evaluate project impact. 

The successful candidate will report to the Executive Director and be tasked with ensuring the charity’s data collection tools are running to an exceptional standard and in depth data analysis is being conducted on a regular basis. The Data Manager will work directly with our teams in Tanzania and Malawi supporting data collection in the field, delivering training and mentorship to staff, and resolving any issues with their data handling and collection tools. This aspect of the role shall be undertaken remotely and in person during country visits when required.

The successful candidate will also lead on bringing the impact of Standing Voice’s work to life through funder and impact reports, supporting fundraising, managing research projects and handling external communications relating to the organisation’s impact and reach. Through doing so the Data Manager will raise the profile of Standing Voice’s work on the global stage at UN events and symposiums. In addition, the Data Manager will work with executive management to communicate the impact of Standing Voice’s work to trustees, funders and supporters.

Suitable candidates will demonstrate a high level of organisation and accuracy in their work and should be highly experienced in designing and building data capture tools, conducting in depth analysis of data sets and bringing this data to life visually. The candidate should be experienced in using data collection and visualisation software such as Commcare and Tableau.

The successful candidate must have excellent communication skills (and ability to clearly present and communicate data and impact to staff, partners and donors); a strong motivation for career development and learning; and a genuine interest in using their technical skills and passion for data, monitoring and evaluation to impact positively on the lives of the individuals we work with. The Data Manager will occasionally travel to Africa for scheduled training for our implementation teams. The role may also involve travel to meet funders or partners around the world. This role will therefore suit candidates interested in travel opportunities.

This role should appeal to individuals who have a genuine passion for human rights; working with data to improve health outcomes for severely marginalised communities; a commitment to using that expertise to achieve a positive and lasting social impact; and a drive for professional development. Joining our team as Data Manager offers a chance to achieve tangible social change through deploying data, monitoring and evaluation expertise in a vibrant and dynamic working environment.

Important Details

Title

Data Manager

Salary

£33,000-38,000 depending on experience

Hours

35 hours per week (7 hours x 5 days). Flexible working around core hours 10am-4pm

Location

London Fields, London, UK 

Remote and hybrid working arrangements will also be considered

Contract Type

Full-time, permanent

Reporting to

Executive Director

Closing Date

Wednesday 31st August 2022 (at 23:30)

Start Date

September / October 2022

Summary of Responsibilities

1. Development of Monitoring, Evaluation and Learning (MEL) strategy

2. Data management

2a. Data collection, troubleshooting and cleaning

2b. Data analysis and visualisation

3. Dissemination and research

4. Training of other staff

Full List of Key Responsibilities

1. Development of MEL strategy

• Develop and implement an Impact & Evaluation strategy in line with the overall organisational planning and objectives

• Lead a programme of monitoring and evaluation across both individual programmes and wider services delivered across all Standing Voice country offices

• Utilise a range of methodologies and approaches (internal and external) to build the evidence base of our work

• Support the wider culture of evaluation and improvement by working closely with staff at all levels and country offices to develop knowledge & skills in evaluation and impact reporting

• Create Theories of Change for all areas of Standing Voice work, gathering inputs gained at staff consultation workshops

• Produce accurate and timely Impact and Evaluation Reports within stated deadlines

• Analyse, interpret and communicate monitoring and evaluation information to Senior Managers, Trustees, and funders

2. Data management

2a. Data collection, troubleshooting and cleaning

• Manage all aspects of data collection, processing, storing, cleaning and usage at Standing Voice in all countries of operation

• Manage a team to enter historical paper based data into the Commcare database

• Undertake regular data cleaning to maintain data quality

• Streamline data collection procedures where improvements can be made

• Lead on the design, implementation and maintenance of all Standing Voice data collection tools (Commcare and other)

• Assess data quality through analysis of data accuracy, timeliness, uniqueness, completeness, consistency and validity 

• Evaluate the success of data entry (completeness and accuracy) and provide regular feedback to individuals, line managers and executive management across country offices to drive improvements 

• Manage data access permissions in consultation with Executive Management

2b. Data analysis and visualisation

• Streamline data analysis procedures to ensure fast access to metrics including initiating data improvements and automation strategies

• Undertake in depth data analysis across all Standing Voice programmes to establish progress towards strategic targets and long term objectives using key performance indicators

• Maintain database dashboards providing real time data insights

• Lead on the design and maintenance of all Standing Voice data visualisation tools (Tableau and other)

• Use data visualisation tools to create regular and accurate data visualisations

3. Dissemination and research

• Work closely with external partners to develop impact measures that allow us to share the impact of our work widely and robustly

• Contribute to Standing Voice submissions to UN reports and other data dissemination channels

• Create robust, attractive and accessible evaluation reports which can be used for both internal and external audiences

• Play a leading role in defining and implementing research projects at Standing Voice

4. Training of other staff

• Lead on the training of Standing Voice staff and volunteers on use of data collection tools, CRM and Excel across all country teams

General responsibilities

• Ensure that data management and analysis at Standing Voice reflects the values and the culture of the organisation

• Attend partner and funder meetings as required

• Participate in external meetings and events in order to remain aware of local, national and international issues affecting data access, quality and compliance 

• Ensure that data collection and management processes are in line with regulatory standards

• Develop and implement policies and procedures for effective data handling and management at Standing Voice

• Carry out the duties of the post in accordance with Standing Voice UK policies and procedures

Your Skills and Experience

• Essential
  • Undergraduate degree in a related field (maths, IT, sciences, statistics)
  • Experience working with datasets
    
  • Experience of undertaking evaluation, managing evaluation and measuring impact in a charity or other social change context
  • Experience of participatory & observational evaluation approaches
  • Previous experience of contributing to organisation annual and/or service impact reporting
  • Highly skilled in using data collection and data analysis software
  • Proficient user of Commcare or a similar software
  • Proficient in using Tableau and other data visualisation software
  • Excellent evaluation technical skills (including Excel and IT)
  • Skilled in the analysis and interpretation of data (qualitative and quantitative) 
  • Good knowledge of statistics
  • Good communication skills both written and oral
  • Highly organised with an ability to manage multiple work streams and meet deadlines
  • Exceptional relationship development skills with an ability to build relationships with a wide range of internal and external individuals and partners
  • Understanding of research methodologies (including research in Health, Social Care and Community)
  • Able to convey complex ideas and data in engaging ways to senior and frontline staff alike
  • Can work both independently and as part of a team on analysis and research projects
  • Good knowledge of a range of evaluation and impact methodologies (ideally, including Theory of Change and outcomes tools) and other approaches that can be applied to direct practice
  • Ability to quickly assimilate information and work flexibly across a range of settings and types of work streams
  • Excellent report writing skills
  • Excellent ross-team working skills
  • GDPR knowledge
  • Demonstrable critical thinking ability
  • Fluency in English 
  • Excellent IT skills including proficient use of Microsoft Office and Excel 
  • Empower and inspire; be passionate and dedicated; be compassionate and caring; treat others with respect, dignity and sensitivity
  • Be dynamic and motivated to develop professionally 
  • Act at all times with a high degree of integrity and transparency
• Desirable
  • Master's degree in a related field (maths, IT, sciences, statistics)​
  • Working in a related position for 3 years minimum
  • Experience of undertaking evaluations in social care or health settings and knowledge of the related safeguarding and ethical issues
  • Experienced working with data on public health
  • Excellent presentation skills
  • Representing an organisation at the local and national levels
  • Proficiency in French

Equal Opportunities

Standing Voice considers gender, sexual orientation, race, colour, nationality, ethnic origin, religious belief, disability (or former disability) and age to be irrelevant to our recruitment processes and we do not take those factors into account when selecting candidates.

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Lead Digital Analyst.

The Lead Digital Analyst is at the forefront of ensuring we are data-driven; reliably measuring, reporting, and surfacing insights from the wide range of marketing that we undertake to raise crucial awareness, engagement, and funds for the critical work UNICEF does around the world.

We’re looking for an experienced analyst, who is comfortable working in a complex, performance marketing focused role, and can work across the full data life cycle, from implementing tracking for new products and platforms, through monitoring, reporting and analysis of data from a range of common marketing data platforms (Web Analytics, Facebook, Adwords, etc.).

Closing date: 5pm, Friday 19 August 2022.

Interview date: Thursday, 1 September 2022 via video conferencing (MS Teams).

In return, we offer:

• excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
• outstanding training and learning opportunities and the support to flourish in your role
• impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
• an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
• the opportunity to work in a leading children’s organisation making a difference to children around the world

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We are happy to discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We’re delighted to be working with a wonderful health charity who are looking for a Data Officer to join their team. You’ll assist in the management and development of the fundraising database, promoting data-driven decision making. You’ll uphold data integrity and support with improving processes, deploying a range of technical skills. You’ll run regular data imports into the CRM system, whilst also running regular data hygiene processes.

You’ll provide database selections to fundraising teams within agreed SLAs, contributing to the creation and optimisation of the charity’s data segmentation model. You’ll also produce campaign results 12 weeks after every campaign to support an evidence-based culture and refining the campaign management process. You’ll produce regular database trend reports and annual database audits, whilst also working with the wider fundraising team to deliver best practice advice.

You will need:

• Experience of dealing with large data sets
• Experience of building reports and analysing data in Excel/SQL/Access
• Good working understanding of analytical tools or languages
• Strong data management skills

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

This is an exciting opportunity for a Business Analyst to join The Royal College of Radiologists (RCR) iRefer team, which is a high focus, fast-growing unit of the RCR.  

iRefer is the flagship publication of the RCR, a set of evidence-based guidelines aimed at supporting the decision-making process for healthcare professionals during the patient referral process for diagnostic imaging, by setting out our advice regarding the best first imaging test for a patient’s circumstances. The guidelines are currently being adapted so that they can be integrated with Clinical Decision Support Systems (CDS) and Application Programming Interfaces (API) and rolled out across a number of health networks globally, which has the potential to hugely improve patient care, reducing the time taken to get a diagnosis and therefore treatment plan for their condition, saving precious time and ensuring efficient treatment. The iRefer guidelines also have a positive impact on our members, ensuring the diagnostic imaging they are reporting on are the right first tests, reducing the need for further test reporting in the future and helping to reduce the imaging backlog post-Covid. 

The Business Analyst, iRefer will support the Product Manager in the development and refinement of the ongoing product strategy and road map for iRefer through activities such as; gathering customer input to inform future requirements for product development, liaising with the technical team to ensure the feasibility and usability of requirements, writing user stories and signing off test cases. In addition to this you will also support the development and execution of the iRefer marketing strategy; carrying out research into the sector to identify new geographies to support the global establishment of the product, optimising marketing channels and tracking the performance of campaigns.

This is a highly collaborative, research-oriented role, with an emphasis on conducting in depth and thorough analysis, and defining requirements for the iRefer product, in order to deliver high quality products and service to customers, which often include National Governments with high stakes requirements. The role requires strong stakeholder management as you will be working with external contractors including engineering contractors, design agencies and marketing agencies.  

This is an extremely exciting time to join the RCR’s iRefer team as they position themselves to move further into the global healthcare market, establishing the product firmly as the market leader in the space and ultimately improving patient outcomes and treatment time across the world. 

If you are looking for an impactful role in a medical charity with a great cause and ambitious goals, then please find out more about the role and the RCR in our candidate pack. 
 

Why join us?

Make a difference to the lives of Doctors and the specialities they work in every day!
Hybrid working (60% working week can be done remotely)
Modern working environment
Equipment provided to work from home
Generous annual leave allowance
Excellent pension scheme
Interest free season ticket loan and cycle to work scheme
Employee Assistance Programme

Job Description:

At the National Institute for Health and Care Research (NIHR) we enable and deliver world-class research that transforms people’s lives, promotes economic growth and advances science. We manage public investment in excess of £550 million per annum and provide bespoke expertise to charitable and commercial organisations to get the most out of their research funding. 

The NIHR Central Commissioning Facility (CCF),one of NIHR’s Coordinating Centres and manages a number of research funding programmes on behalf of NIHR and the Department of Health and Social Care (DHSC).

Job Description:

The business analysis function within the Information Services Team of GMG provides support in identifying and reviewing existing business processes and systems to assist with providing recommendations and proposals for changes to bring about improvement and efficiency to those processes. 

Currently the focus is to support the OneNIHR Project and in particular the migration of services to a Single Grant System shared across the NIHR coordinating centres. As part of this project there is a need to map out and understand all of the processes in GMG to enable the migration and also the implementation of the Single Grant System. This work will also help to support the Digital Strategy Programme. This is another NIHR wide initiative which seeks to personalise and modernise research through innovation and collaboration to transform the way that research is delivered and managed. 

This role will report to the experienced Business Analyst in the team who will support you and provide guidance on the tasks that you will undertake. In this role you will learn more about the NIHR and the various funding programmes. You will also work closely with the rest of the Information Services team to understand the systems used and also the data that is collected and utilised by our Data Team for reporting and Freedom of Information requests.

This is a great opportunity for a Business Analyst that is looking to gain further experience working with key stakeholders to map out business processes, learn more about Agile methodologies that have been adopted by the Digital Strategy Programme Team and gain a better understanding of the NIHR.

Key Responsibilities:

The following activities comprise the key responsibilities for the Business Analyst role. Subject to agreement with your Line Manager, additional activities may be required from time to time.

• Arrange and facilitate meetings with key stakeholders to help map out existing processes using process modelling techniques e.g. AS-IS and TO-BE process mapping.
• Assist the Business Analyst to analyse and evaluate business processes and workflows, and identify alternate solutions and recommendations.
• Utilise business analysis methodologies and tools, as required to perform your role.
• Produce business analysis related documentation following meetings with stakeholders, for example business process maps and requirements specifications.
• Support the existing Business Analyst to document actions and minutes of any project related meetings as well assist with completing any follow up actions, as required.
• Provide regular updates/ when requested to the Business Analyst on the progress of assigned tasks so that this can be reported to the Digital Programme Manager and Senior management as required.
• Work with stakeholders to obtain sign off for documentation that is produced.
• Work with the Business Analyst to facilitate stakeholder communication and promote understanding of changes to the current ways of working.
• Attend meetings to represent the Business Analysis function as requested for the OneNIHR project and Digital Strategy Programme and take note of any follow up actions.
• Support the Business Analyst on activities that may arise as a result of the Infrastructure Annual Reporting Review Project and any other internal projects. 
• Assist the Business Analyst to develop a Data Dictionary and ensure that our Internal terminology is aligned with the expectations of the Digital Strategy Programme, OneNIHR initiatives and relevant industry & legal standards.

Behaviours and Competencies Required:

• Tenacious and questioning mind
• Excellent communication and interpersonal skills, and the ability to work with people at all levels of an organisation
• Strong organisation, time management and prioritisation skills
• Ability to convey IT issues to users in a friendly, non-technical way
• Work well in a team environment.

 Required Qualifications, Experience and Technical Skills:

• Relevant Degree or relevant qualification
• Knowledge of business analysis and project management methodologies
• Process mapping / modelling techniques experience
• Business requirement elicitation and analysis experience
• Stakeholder management experience
• Problem solving experience
• CRM (Customer Relationship Management)/ Software development knowledge
• Knowledge of databases and EDRMS Electronic document and records management systems)
• Grant management/application support experience is desirable.

Role Details & Benefits 

• Salary: £36,500 - £38,500, depending on experience
• Wide range of core benefits
• Hours: 0900 to 1730 Mon to Fri 
• Location: Twickenham-TW1 / Hybrid Remote

Interested in learning more about this exciting position with the UK's largest and most prestigious funder of research, please submit a cover letter and CV and one of the team will be in touch. 

Data Officer

This is an exciting time for the organisation, and we are seeking a talented and enthusiastic Data Officer to join at this critical stage of the charity’s development.

The Data Officer will assist with maintaining the accuracy and usefulness of the charity’s Raiser's Edge CRM database by processing and presenting incoming data in the most accurate and efficient way.

Position: Data Officer

Location: Flexible with regular visits to the Warwick office

Salary: £21,000 - £25,000 per annum dependant on experience

Hours:  Full Time (35 hours per week)

Benefits: 10% pension contributions, 28 days’ annual leave

Closing Date:  29th August 2022

Interview: Tuesday 6th September

The Role:

As Data Officer you will work on maintaining and improving the quality of the data and functionality of our CRM, fixing any quality issues, and supporting the users with process and best practice to ensure that our CRM is used to best effect to support the charity.

Working closely with the rest of the data team, you will help to embed a data and insight culture within the organisation that will help drive a successful fundraising strategy.

This role would suit someone with a background in basic data analysis and reporting, with experience of manipulating large data sets in MS Excel, it is less suitable for people from a data science or IT background, if you feel you have the necessary skills then apply today.

Key Responsibilities

The main duties and responsibilities of the role holder are as outlined below:

• Carry out large-scale data uploads to the database from external agencies and online fundraising platforms
• Oversee and maintain the data in the Raiser's Edge database by means of regular and consistent checks to ensure the data is of a high quality at all levels and covering all functions, identifying problem areas, and working with relevant colleagues to implement solutions. Carry out data cleaning tasks in response to data quality issues identified by regular checks.
• Support all users to understand, utilise and optimise the data stored in the database, as well as how to access and use for reporting.
• Support the implementation of processes and develop good practice within the organisation.
• Have an operational understanding of all fundraising activities.
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards. 

About you:

To be successful in this role of Data Officer you will need to have previous experience within a similar role.

You will need to have experience of:

• Experience of using a relationship management database
• Understanding of database design and data querying
• Excellent attention to detail and high degree of numeracy
• Excellent time management skills and an ability to consistently meet deadlines
• Ability to present information clearly and concisely, both verbally and in writing
• Experience of using Microsoft Excel to access, manage and manipulate large datasets

About the Organisation

A national, independent charity caring for the NHS. Working together with the network of 238 NHS charities based in hospitals, ambulance trusts, mental health trusts, community health trusts, and health boards across the UK to help the NHS go further for everyone.

Please provide your CV and a supporting statement outlining how you meet the job description and person specification via NFP People. The supporting statement should be no more than 2 sides of A4.

Other roles you may have experience of could include Data Officer, Data Coordinator, Database Officer, Database Executive, Data Analyst, Data Manager, Administrator, Salesforce Administrator, salesforce admin, CRM officer, Supporter CRM Officer, Data Analyst, Supporter Data Analyst, Data and Impact Officer, Systems and Data Officer, Raiser’s Edge, etc.

Data Officer
Association of Colleges
Up to £35,000 FTE - 30 hours per week - Up to £28,000 pro rata
Fully remote

Charity People is delighted to be partnering with the Association of Colleges in the search for a fantastic CRM leader to make sure all departments are following best practice with the use of Salesforce. You'll be a very important, valued part of the team and enjoy a very supportive and friendly environment. You'll work with IT and Salesforce support as well as all administration staff but you will be the key advocate of great CRM use to maximise efficiency and collaboration.

Association of Colleges is the national voice for further education, sixth form, tertiary and specialist colleges in England. AoC is a not-for-profit membership organisation established by colleges, for colleges. Members make up almost 95% of the sector - transforming 2.2 million lives each year. Acting as the collective voice, AoC represents and promotes the interests of colleges, and provides members with high-quality professional support services, including training, events and recruitment.

Key Responsibilities
1. Ensure the data integrity of the CRM system so that membership and other AoC departments have credible and accurate data.
2. With help from co-ordinators, undertaking a regular data cleanse of AoC member data in CRM system.
3. Provide training to AoC Group (including Regional staff) on all aspects of the CRM, intranet and website, producing bespoke training manuals, where appropriate.
4. First- line technical support for CRM.
5. Generate data quality statistics and data profiling reports.
6. Identify causes of poor data quality, implement solutions and communicate findings.
7. Support colleagues in their use of the CRM system and ensure data quality.
8. Respond to CRM queries and offer information to a range of internal colleagues.
9. Liaise with CRM database suppliers and software specialists to ensure the efficient operation of appropriate systems.
10. Integrate the CRM system into office working practices across the organisation.
11. Monitor and report bugs as well as testing and collation of information relating to technical aspects of AoC IT systems.
12. Support members and affiliates with their membership enquiries, either through addressing log-in issues, directing members to the appropriate part of the website, or directing them to the appropriate department / person within AoC Group.
13. Support the Head of Communications in the preparation of market intelligence reports for senior staff and maintaining the quality of communication with members.

If you have strong expertise in Salesforce or a similar CRM, please send your CV to [email protected] asap!

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

Cause: Education

Role: Data Administrator

Location: London

Employment Type: 3 Month Fixed Term Contract

Salary/rate: 23-27K pro rata

Working hours: 35 hours per week

Ref: J78167

CLOSING DATE: ASAP

Main Duties of the role

• Monitor the data in the CRM
• Improve the quality, completeness and accuracy of data held in the CRM
• Import data from a variety of sources to improve coverage of data
• Provide administrative and other support to the CRM Team and other colleagues in the team as required
• Process data from other systems
• Import and export data from and to the CRM and other systems
• Carry out regular work to ensure data quality is high, including data cleansing, merging records, deactivating records, and de-duplicating records
• Validate data held in the CRM
• Work and support the CRM & Data Administrator
• Work with other departments and colleagues to migrate their data onto the CRM
• Maintain and support data quality on other digital systems
• Provide support to colleagues with the operation of their work areas, as required
• Provide general administrative support to the team including: purchase order, invoice, scheduling and organising internal/external meetings and events; and setting up conference calls
• To ensure all duties are undertaken observing the requirements of data protection legislation (including GDPR), especially in relation to managing personal / sensitive data, security and confidentiality.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are on an exciting phase of our CRM and data selections journey, introducing new tools and processes. If you know how to lead a Data Selections Team, and you are confident in leading the implementation of FastStats and PeopleStage, utilising the full range of these tools to develop and integrate supporter journeys by facilitating the creation of automated marketing campaigns, then this is the role for you!

You will need:

• Excellent team management skills
• Experience of project management involving colleagues from other teams
• Experience of running complex data selections and segmentations using a range of analytical tools including SQL and FastStats and producing analysis to inform marketing strategies
• Experience of working on the design and implementation of new systems for data selections

You will join the Data and CRM Team as Data Selections & Campaign Automation Lead. You will be managing two Data Selection Analysts and will be responsible for working with teams from across the charity to manage our campaign production schedule, together with providing support to devise and extract accurate and targeted selections to enable our charity to communicate with the right supporters at the right time in the right way, identifying opportunities for growing income.

Closing date: 21st August 2022

Interviews expected to take place W/C 5th September 2022

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.