Customer service and programme assistant jobs in Home based
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Location: Remote (Based in England & Wales with occasional travel required)
Salary: £24,479 - £25,360 pro rata (£9,792 - £10,144 actual)
Hours of work: 14 hours per week
Contract type: Permanent
Why work for Kids Matter?
- Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
- Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
- Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
- Flexible working across weekdays to suit your schedule.
About us
Kids Matter is one of the UK’s fastest growing children’s charities.
Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Accounts Assistant role involves:
- Processing day-to-day finances, ensuring all bank accounts and transactions are reconciled and coded correctly on Xero at month end.
- Ensuring all income is accurately processed and recorded on Xero and our CRM system (Beacon).
- Generating invoices as required, inputting into Xero, and chasing outstanding payments
- Overseeing and managing the expense card system (Volopa), topping up individual cards as required and processing payments
- Supporting the Finance Manager in the planning and production of accurate annual budgets.
- Supporting the Finance Manager with preparing documents required for annual audit.
About you
Are you organised with good attention to detail? Do you have booking training or experience? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
How to apply
You can apply for the Accounts Assistant position by clicking ‘Apply via Website’ and completing a copy of our online application form.
The deadline for applications is Monday 25th May at 4pm. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).
Please see the job pack for more details on the role and application process.
Registered Charity
21 - 50
We exist to reduce the impact of poverty on children in need across the UK.
The client requests no contact from agencies or media sales.
Thank you!
Financial Wellbeing Coach
Part-Time
Home-based
The Financial Wellbeing Coach is a new post that will play a key role in strengthening the financial resilience of nursing and midwifery professionals. Working directly with individuals, the post holder will help Nurses, Midwives, Nursing Associates, Healthcare Assistants and Maternity Support Workers to build financial literacy, develop budgeting skills, set realistic financial goals, and improve money management. The role combines one-to-one coaching with group workshops and digital support, helping people to gain confidence in managing day-to-day finances and planning for their future. The post holder will work collaboratively with the Head of Services and Impact and the wider Cavell team to ensure our financial wellbeing support is impactful, accessible and evidence based.
This is a 2-year fixed term post, 15 – 18 hours per week. It can be home based or hybrid, although we would expect visits to our Redditch office at least once a month.
Main Responsibilities
Financial Coaching and Support:
- Deliver one-to-one financial wellbeing coaching to eligible beneficiaries.
- Support individuals to improve financial literacy, budgeting and goal setting.
- Help beneficiaries to develop practical money management strategies.
- Provide non-judgmental advice, education and encouragement to build financial confidence.
- Work with individuals experiencing financial hardship, vulnerability or stress with sensitivity and professionalism.
Workshops and Resources:
- Design and deliver group workshops / webinars on financial wellbeing topics.
- Contribute to the development of tools, guides and digital content to support financial education.
- Tailor materials to the needs of Nurses, Midwives and healthcare support staff across different career stages.
Service Delivery and Impact:
- Maintain accurate records of coaching sessions and outcomes using Salesforce.
- Contribute to monitoring, evaluation and reporting to demonstrate impact.
- Work closely with the Head of Services and Impact to refine the service based on insight and data.
- Ensure all support is delivered in line with Cavell policies, safeguarding procedures and best practice.
Partnership and Collaboration:
- Signpost individuals to specialist external services where appropriate (e.g. debt advice, benefits advice).
- Build positive working relationships with internal colleagues and external partners.
- Represent Cavell in relevant forums, networks or events as required.
Person Specification
Essential Skills and Experience:
- Experience of providing financial wellbeing, money guidance, coaching or advice.
- Strong knowledge of personal finance topics (budgeting, debt, savings, benefits, cost-of-living management).
- Excellent communication and interpersonal skills.
- Ability to engage empathetically with individuals facing financial difficulty.
- Experience of delivering one-to-one support.
- Strong organisational skills with ability to manage workload independently on a part-time basis.
- Ability to maintain confidentiality and professional boundaries.
- Comfortable using digital tools and platforms for remote delivery and record- keeping.
Desirable Skills and Experience:
- Relevant qualification in financial coaching, advice, money guidance or similar.
- Experience working within a charity, health, or social care setting.
- Understanding of the challenges faced by Nurses, Midwives and Healthcare Support Workers.
- Experience in monitoring and evaluating service outcomes.
- Experience of using Salesforce (CRM).
Personal Attributes:
- Empathetic, patient and non-judgmental.
- Commitment to equality, diversity and inclusion.
- Motivated by making a positive social impact.
- Collaborative and team oriented.
- Strong ethical values and integrity.
Benefits:
- A flexible, supportive working culture.
- 30 days of annual leave (including bank holidays).
- Up to an 8% employer pension contribution.
- Access to an employer assistance program.
- Enhanced sick pay (after probation).
- Enhanced family leave policies.
More details are available on the attached job description.
Please click on the 'Apply' button to download the full job pack.
Submit your CV of no more than two pages and maximum two page covering letter outlining your suitability for the role by 9am on Friday, 15th of May.
Registered Charity
6 - 10
Supporting the nursing and midwifery family through tough times.
Thank you!
Welsh Language Coordinator
We have an exciting opportunity for a Welsh language Coordinator to support early years, childcare and play work practitioners with Welsh language skills.
Position: Welsh Language Coordinator
Location: Home Based, Travel will be required to undertake this role.
Hours: Part-time, 22.5 hours per week
Salary: £27,500 - £29,000 pro rata (dependent upon experience)
Contract: Fixed term until 31st March 2027, extension possible subject to funding
Benefits: Include pro rata of 26 days paid holiday (rising to 30 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Online Discount Scheme, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns
The Role
As Welsh Language Coordinator you will support early years, childcare and play work practitioners with Welsh language skills. Targets are agreed annually between the Welsh Government and charity partners. You will co-ordinate the charity’s Welsh language project, encourage Members to embark onto the online self-learning course, and provide ongoing support to practitioners on increasing their use of the Welsh language.
Main duties include supporting the wider organisation and our UK and international customers through:
- To establish and manage robust procedures and systems to support the co- ordination, delivery and monitoring of the Welsh Language project
- Identify settings and recruitment of practitioners for the delivery of training courses
- Promote the development of Welsh language skills by providing information on the online self-learning course, encouraging practitioners to sign up for the training
- Provide support to practitioners to ensure learning from the training is implemented in the workplace
- Development of resources to ensure training influences practice
- Delivery of live interaction sessions with practitioners and other partners
- Collection of data, monitoring and tracking the progress of participants
- Provide regular written reports identifying progress against targets
- Systematically gather and record sector intelligence and research
- Carry out visits within member settings in North Wales to identify settings which may want to transition to Bilingual or Welsh medium status.
About You
To be successful in the role you will need the following skills and experience:
- Effective communication skills - fluent in both English and Welsh
- Knowledge of the benefits and value of the Welsh language in the early years sector
- Experience of using a range of IT applications including Microsoft Office/ Excel
- Excellent administrative skills with attention to detail
- Able to build relationships easily and communicate at all levels, including the ability to use language and other communication skills that very young children can understand and relate to
- Enthusiasm for quality early years, childcare and play work opportunities
- Ability to meet deadlines and prioritise a busy workload
- An enthusiastic, self motivated, organised, team worker and networker
- Ability to work independently and use their own initiative
- Ability to organise and prioritise work with a minimum of supervision
In order to fulfil this role you must have the use of your own transport and the ability to travel as needed.
To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.
About the Organisation
The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.
The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.
You may have experience in areas such as Welsh Language Support Officer, Welsh Speaking Project Manager, Welsh Speaking LSA, Welsh Speaking Teaching Assistant, Welsh Translator, Teacher of Welsh, etc.
