The role will involve organising and coordinating the team’s schedule by organising key external and internal meetings, administrative support as well as communicating with key stakeholders on behalf of the Director.

The Training Coordinator will coordinate, administer and deliver CSO Resilience 2020 program training and take a key role in managing relationships with customers & CSO Members in implementing this program.

TITLE: Senior Learning Solutions Specialist
SUPERVISOR: Learning and Technologies Manager (40% of the role will be task managed by the
Member Services Manager)
LOCATION: Remote
DIRECT REPORTS: None

Humentum is a global membership association providing training, convening, consultancy, and support. We help organizations working for social good by managing compliance and risk, juggling finances, designing programs, and helping people perform at their best. Together we’ll help our sector dream big - and achieve critical wins to get things done. Become part of the human momentum needed to create a just and sustainable world.

Position Overview
The primary and core purpose of this role is to provide a high-quality digital learning experience for Humentum. This is achieved through managing our learning systems/platforms and working with both internal and external stakeholders to ensure high-quality customer service is achieved. In addition act as a core member of the Humentum Learning Services (HLS) team, this role will work with customers, clients, members and subscribers to ensure they are utilizing their online learning tools and products to deliver on their stated needs and achieve value for money.

Key Responsibilities

Humentum Learning Services (HLS) (40%)
● Act as a key contact and advisor to subscribers ensuring their use of Humentum online learning
tools is successful
● Host, facilitate and manage learning events, meetups and conferences locally and
internationally
● Manage potential, new and existing subscriber relationships in relevant time zones
● Manage escalated support for HLS subscribers and Humentum learners through the helpdesk
● Manage the HLS knowledge base allowing subscribers to receive self-help support through
online videos and documentation
● Maintain the HLS online catalog and provide and oversee testing, uploading, and retirement of
new on-demand courses

Learning Systems (30%)
● Assist the Learning and Technologies Manager with ensuring the support function is effective,
efficient and customer-centric
● Resolve any technical issues relating to the learning systems/platforms, liaising with providers
where necessary
● Support the testing, development, and release of new products and systems
● Train all relevant stakeholders in the use and implementation of new learning systems and
products
● Act as a technical expert to support the delivery of projects across the organization that require
the use of learning systems/platforms
● Manage the SCORM Dispatch service

Courses (20%)
● Manage the creation of all online course instances for open and in-house workshops, within the
learning systems/platforms
● Assist with on-demand course updates and fixes

Data (5%)
● Maintain the Humentum data dashboards and manage all required data reporting

Other duties (5%)
● Contribute to Humentum’s other activities as appropriate
● Other duties commensurate with the post and as required

REQUIREMENTS

Qualifications and desired experience
● Learning-based qualification
● Project management qualification
● Extensive experience in managing and deploying learning management systems and other
organization learning tools
● Proven experience in managing multiple complex projects on time, in scope and on budget
● Experience in advising organizations to improve their learning function through business
partnering, mentoring, and coaching
● Experience managing, analyzing, and using data to drive success.
● Proven experience in designing, delivering, and producing learning experiences for individuals,
groups, and organizations

Skills and Attributes
● The ability to understand complex processes, systems, and concepts and explain to others
simply
● Build trusting and mutually respectful relationships with other learning professionals
● Have a customer-centric mindset
● Excellent planning, time management, and organizational skills
● Ability to use initiative to solve problems, plan work and deliver goals
● Ability to work to deliver at the highest standards in an agile working environment
● Meticulous attention to detail - demonstrates accuracy and thoroughness, organized, monitors
own work and that of others to ensure quality
● Excellent interpersonal skills with both internal and external stakeholders

Equal Opportunities Statement
Humentum is an equal opportunity, affirmative action employer.

The development of digital and information resources to support the charity’s information and advice gateway. To work with managers, staff and the charity’s users in producing content and resources that optimise the CRM, website and social media functions allied to our website, our UK Community Hub Website and social media accounts such as Twitter.

Job title: Retail Marketing Manager

Region: Homebased - South England, with some travel into London Head Office as required

Directorate: Fundraising

Contract: 6 Month contract, full time 35 hours per week

Salary: £36,500 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive when working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The purpose of this role is to deliver key marketing objectives for the Poppy Shop, the official online shop of the Royal British Legion – to drive sales, deliver growth through new customer acquisition and overall brand awareness of the Poppy Shop. Specifically, the role will be:

• Responsible for the advertising and marketing of all Poppy Shop products, ensuring marketing communications are relevant to the target audience, timely and an effective use of budget.

• Working with the buying function to create and execute a multi-channel marketing plan based on new and existing products that will drive topline revenue and interest for the Poppy Shop.

• Using product knowledge and customer insight to create campaigns that are supporter focused, engaging and drive customer action.

• Liaising with external suppliers and internal functions to ensure marketing plan is executed on time, on budget and in keeping with the main Legion brand activities.

• Implementation and continual review of a robust email strategy applying segmentation, personalisation and targeting where appropriate to deliver retention targets through robust journey planning

The successful candidate will have strong demonstrable experience in marketing within a multi-channel retail environment, including full project management of integrated direct marketing, advertising and other customer communication campaigns. Ideally, the successful candidate would have experience in planning, executing and reviewing digital marketing campaigns. They will also be comfortable controlling and planning marketing spends, monitoring ROI, and be able to demonstrate success in achieving commercial targets.

The candidate will be customer focused and have strong planning, organising and communication skills.

Due to the evolving ways of working, and the impact of COVID, this role is remote based with access to the regional offices or the Head office as required. Willingness to work outside of normal office hours when appropriate, such as Remembrance-tide is important.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date: Sunday 9th August 2020

Virtual Interviews: w/c 17th August 2020

Recruitment Coordinator 

About You

Do you enjoy a busy varied workload that keeps your day interesting?
Are you organised, adaptable and able to juggle multiple priorities at once?
Are you passionate about providing excellent customer service?
Are you a strong communicator with an eye for detail?

Want to work for an organisation that makes a difference in education across England?

If you answered yes to the questions above, we want to hear from you.

About Us

Academy Ambassadors is the programme within the New Schools Network charity that recruits business leaders to volunteer at academy trust boards across England. Due to internal promotions we are seeking a recruitment coordinator to join our team.

The Role

You will be an integral part of the team with the opportunity to support a portfolio whilst receiving the career development and support you need to grow your recruitment career.

Your responsibilities will include (but not limited to):

• Providing excellent customer service internally and externally
• Effective database management
• Responding to enquiries from academy trusts, business leaders and other key stakeholders
• Coordinating recruitment projects and ensuring a strong pipeline of high calibre candidates by talent pooling and LinkedIn headhunting
• Advertising of roles to various networks

What you’ll bring

• Your enthusiasm! A ‘can do’ attitude with strong client service ethos
• An interest in a long-term career in recruitment
• Excellent attention to detail and time management skills
• Willingness to work as part of a cooperative team
• Ability to establish strong working relationships internally and externally

• What you’ll enjoy

• Supportive and friendly team environment
• Access to ongoing support and career development opportunities
• Join a dynamic and growing organisation that is making a difference
• Flexible working hours and location either London or Manchester
• Regular social activities (bowling, mini golf, theatre outings when safe to do so)

For a more comprehensive overview of your responsibilities please see attached position description.

Note: Only applicants with the right to work in the United Kingdom will be considered for this position. Please be aware that screening will commence prior to the closing of the advertisement date.

Closing date is within a month but applicants are advised to apply as soon as possible, as interviews will begin as early as 30th July.

This is a full time, permanent role and can be based in Manchester or London (Flexible working options may also be available). Currently, all roles are eligible for home-working during the Coronavirus pandemic, subject to review.

To apply: please click on appropriate link 

The Membership Coordinator will coordinate, administer and deliver CSO Working Groups, which are based on thematics as per CSO’s Restructure 2020 (see our website) and take a key role in managing relationships with CSO Members and the Director and the organisation.

This post is primarily responsible to support in the collation of evidence and writing of a report into the needs of Somali-led Mosques in the UK (3 days).  Secondary responsibilities include dissemination of information about the EUSS Scheme through the mosques (1 day).

CSO is a national second tier organisation set up for the Somali Voluntary and Community Sectors to assist as an umbrella organisation. It aims to provide a collective voice for the Somali Community in the UK in areas of Health & Wellbeing, Criminal Justice, Education, Poverty Reduction and Economic empowerment. 

We have ambitious goals and we need ambitious people to be part of the journey. We're looking for two authentic, engaging and enthusiastic people to join us in these new roles in our Fundraising Team. 

We are looking for Donor Relations Officers in two locations:

• Yorkshire and the North-East of England
• London and the South-East of England

As a Donor Relations Officer you’ll support existing supporters and acquire new supporters for Church Army, and obtain commitments from them to fund our pioneering work. You'll use your skills to connect with people to fundraise from individuals, churches, major donors and corporates. We're looking for someone who thrives on meeting challenging targets, and as a self-starter has the motivation to succeed and the creative freedom to mould the role to their strengths.  The successful candidate will have experience in successful relationship fundraising and fundraising within a biblical context. 

As a Christian, you will have a passion to see lives transformed by the Gospel, and love to share stories with our supporters and potential supporters about the impact of our work to then be able to ask them to give to Church Army.

For more information, please see the job descriptions and our website. 

Due to the responsibilities of the role there is an occupational requirement under the Equality Act 2010 that the post holder has an active faith in Jesus, demonstrated by an involvement in a local church and agreement with the vision and values of Church Army.

Excellent part-time opportunity as Senior Administrator within a dynamic team focusing on social action, justice and transformation. 

Deadline is 20th August 2020.  Shortlisted candidates will be informed by the 21st August 2020.  Interviews to be held August 27th 2020 in central London within COVID safe premises as per the Government’s Covid secure guidance for work places. 

The role will be home-based for the forseeable future with an expectation of 2-3 days per month to be in attendance in the London office once it reopens for team buildings and strategy meetings.

With an initial 1 year contract, there is every expectation that this will be continued.

Please email Tania Bright CEO, with *letter of application* explaining your motivation for the role, and an up to date CV.   CV's alone will not be accepted.

Overview

Capital Mass works across the Diocese of London’s 400 parishes, supporting, equipping and serving all aspects of Community Transformation and Social Action.  There are six pillars within the Diocesan strategy for ‘Compassionate Communities’, they are:-

• Mental Health, Loneliness and Wellbeing
• Modern Day Slavery
• Climate Crisis/caring for God’s creation
• Debt & Financial Wellbeing
• Major Youth Violence
• Homelessness and Housing

The Capital Mass team supports the Diocesan work in these six areas through 1-2-1 consultancy; training and events; strategic planning; networking and signposting; development of partnership affiliations; and impact reporting.

Job summary

To provide administrative support to the Capital Mass CEO and team to ensure that we can provide a comprehensive service to the London Diocesan Fund, including its clergy, lay employees, volunteers and parishes.

This role would suit someone with a flair for detail, intuitive organising abilities and being a completer-finisher.  Likewise, the role would be interesting for an individual who is, whilst presently looking for a part-time opportunity, be looking down the line to progress in a career focused on faith-based  Community Transformation/Social Action - as growth of work and team is a longer term probability, leading to both fulltime and/or broader employment opportunities. There will be scope to be involved and trained in all aspects of our work.

Principal Duties and Accountabilities of the role

General

Overseeing all aspects of administration within the organisation.  This will include but not be limited to:-

• managing the registered charity’s (Capital Mass) administration such as filing accounts with Companies House and Charity Commission as well as supporting the CEO in managing Board logistics
• curating the bi-monthly electronic Newsletter, researching for new and invigorating content, drafting ‘copy’ for team comment and sending via MailChimp
• organising multi-stakeholder meetings via Zoom, Google Meets and Microsoft Team, plus physical room bookings and diary management
• maintaining electronic filing systems and effectively managing the Shared Drive
• co-ordinating IT support where required, including web-hosting, hardware, software and mobile phone contracts
• managing payroll and pension administration with Stewardship (for 2 staff only)
• crafting Powerpoint presentations as required for training and events
• monitoring four email inboxes, responding or forwarding requests as appropriate.

Website and Social Media

Pro-actively overseeing the content management of the website, ensuring that it is:-

• an up-to-date accurate representation of the work we do
• showcasing all our on-line resources
• advertising all training and events
• encouraging feedback and interaction

Events Management

In conjunction with the Pillar Lead, plan and execute training and events as required, both on-line and physically (from 2021) using and maximising the benefits of EventBrite

• advertising the event/training session
• recording, editing and storing
• maintaining a record of those who have attended training
• preparing course materials
• supporting the trainer where required
• collating feedback

Finances and Fundraising Administration

Support the CEO in managing the charities finances, budget and fundraising endeavours.

• keep a log/spreadsheet of company expenditure and retaining of receipts
• work alongside the CEO, Finance Trustee and Book-keeper in regards to management accounts and yearly budget formation
• using Donorfy, enter in all donations received
• manage GiftAid reclamation, where individuals donate
• contribute to writing bids under guidance by the CEO when applying to Grants and Trusts
• log all bid applications and keep a database of when to re-apply and/or provide KPI’s to Grants and Trusts in regards to monies awarded

The Senior Administrator may be required to undertake any other duties that are commensurate with the role.

Person Specification

Experience, knowledge, training and qualifications

• Must have the right to work in the UK.
• Educated to A-level or equivalent standard.

Aptitudes and abilities

• Administratively efficient with strong attention to detail.
• A desire to follow a career path in faith-based Community Transformation/Social Action and a willingness to learn.
• IT literate (MS Office Suite used) with competency on Apple products useful.
• Excellent people skills and evidenced emotional intelligence.
• Fluency in spoken English and ability to write clearly in English.

Personal attributes

• Team player.
• Professional and confident manner.
• Dynamic and self-motivated.
• Ability to deal with competing demands and prioritise work to meet timescales.
• Used to dealing with a wide variety of people.
• Ability to keep confidences, honesty.

General Conditions

Diversity

We understand the benefits of employing individuals from a range of backgrounds, with diverse cultures and talents. We aim to create a workforce that:

• values difference in others and respects the dignity and worth of each individual
• reflects the diversity of the nation that the Church of England exists to serve
• fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full potential.

We are committed to being an equal opportunities employer and ensuring that all employees, job applicants, customers and other persons with whom we deal are treated fairly and are not subjected to discrimination. We want to ensure that we not only observe the relevant legislation but also do whatever is necessary to provide genuine equality of opportunity. We expect all of our employees to be treated and to treat others with respect. Our aim is to provide a working environment free from harassment, intimidation, or discrimination in any form which may affect the dignity of the individual.

Equal treatment amongst differing people from diverse backgrounds is one of the central precepts of the Church of England's mission and theology.  The Church of England values the richness which this equal treatment brings to the workplace.  The Diocese of London is therefore concerned to avoid discriminating against any person. 

Standards of Behaviour and Conduct

Staff are expected to act at all times with due consideration for others and in a manner befitting their position as employees of the Church and as professionals, whatever their job.

Health and Safety Responsibilities

All staff are required to ensure that they understand and accept the legal duties placed on them by the Health and Safety at Work Act not endanger themselves or others by any act or omission on their part and by the Management of Health and Safety at Work Regulations to co-operate with colleagues and management in the control of health and safety at work.  Therefore, staff are required to:

• Read, understand and abide by the LDF Health and Safety Policy;
• make themselves familiar with accident and emergency procedures for their site;
• inform their manager immediately of any health or safety deficiencies or dangerous situations or near misses;
• set a good personal example in respect of health and safety.

Confidentiality

Staff must not pass on to unauthorised persons, any information obtained in the course of their duties without the permission of the relevant Director.