Customer service assistant and receptionist jobs

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

Our Volunteer Engagement Department, which the Volunteer Support Assistant role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role:

Please read the attached Job Description PDF.

The required start date is Monday 3rd August 2026. This is a part-time role of 20 hours per week, working 4 hours per day, Monday to Friday. The set working hours are 10:00 - 14:00. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.

This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.

Applying for the role:

Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.

Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:

• Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.

• Show your interest and understanding of Chapter One.

Any applications without a cover letter will be discarded.

As part of your application, you will be asked some questions designed to allow you to showcase key skills required for this role. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.

Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage

Deadline for applications: 

23:30 on Sunday 31st May 2026. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.

Next steps:

During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by senior members of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted as soon as we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam. 

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

We are recruiting for an immediate Temporary Reception/office support cover for a International Faith based charity who help to transform communities worldwide. You need to have strong reception , processing donation, office administration and systems skills.

The role is fully office based and hours are initially 8.30 -5.30 initially and then will be 8-6 and could be anything from 2-4 weeks +

The Role
Core Responsibilities
To provide a professional, welcoming and secure "front of house" service for the charity, acting as the first point of contact for all visitors, members, guests, tenants and clients.
To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.
To assist with meeting-room bookings.
To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.
To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.

The Candidate
Experience of working within an front of house , office or customer service environment is essential.
Experience of using databases
Experience of working with Excel is essential.
Experience of Word, including the use of mail merge
Experience of Microsoft teams
Pleasant and efficient telephone manner. Ability to interact in a friendly and personable manner with external clients, tenants and
Excellent computer skills and of MS Office software, MS Outlook, Teams and Zoom.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

London
21 hours per week (3 days)

As our People & Benefits Administrator, you will play a key role in supporting the delivery of efficient and accurate HR and benefits administration. You will ensure that employee records, systems, and processes are maintained to a high standard, working with the team and other colleagues to deliver a positive employee experience.

You will have administrative experience and knowledge of HR systems or other similar systems. You will possess a high level of accuracy and attention to detail, with good communication skills and the ability to maintain confidentiality. Previous experience of working in a Human Resources or similar role would be an advantage. 

This role offers a mix of office-based and home working, with two days per week in the office and the remainder worked remotely, the office is close to King Cross and Euston stations. The URC offers a generous pension contribution, annual leave of 31 days per year plus bank holidays and development opportunities. 

If you are interested in working for us and can meet the above requirements, please contact us/see our website for the full job description and application details. CV along with the completed application details will be accepted.

Closing date for applications: 12 noon, Tuesday 2 June 2026 
Interview date: Monday 8 June 2026