Customer service assistant jobs in Bermondsey, greater london

Cast from Clay is growing and so we are looking for a part-time Finance Assistant to join our team. We’re not looking for someone who’s going to hide in the back office. You should have an interest in the work that we do and want to be a part of it.

The company

Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision-maker. That’s where we come in.

The Role

Role type: Part-time

Schedule: 2 days per week

Salary: £30,000  full time equivalent

Location: Hybrid (we’re based in Vauxhall, London; you should plan to be there at least every other Thursday)

Start date: As soon as possible

Reporting to the Commercial Director, you'll be looking after:

• Book-keeping: Posting purchase invoices, keeping track of payments and receipts, making sure costs are allocated correctly and keeping our financial records up to date and squeaky clean.
• VAT: Preparing & submitting our quarterly VAT returns accurately and on time.
• Invoicing & credit control: You’ll take charge of the monthly invoicing process, gathering information from contracts, timesheets and project software to prepare accurate invoices for our clients and encourage them to pay on time. You’ll make sure what we bill reflects the work we’ve actually delivered.
• Payments & payroll: You’ll prepare a weekly payment schedule, making sure our valued freelancers get paid on time and keeping an eye on cashflow. You’ll also bring our monthly payroll preparation and reporting in-house (currently outsourced).
• Reporting & forecasting: You’ll be working closely with the Commercial Director and the Head of Strategy to ensure we’re on track with monthly targets, monitor financial trends, and flag risks or opportunities early - keeping our cash flow, accounts, and forecasts accurate and up to date.

Who you are

We’re a small team at Cast from Clay and we’re not looking for someone who’s going to hide in the back office. You should have an interest in the work that we do and want to be a part of it.

You’ll be

• confident dealing with clients

• curious enough to ask ‘why’ and to spot the things that others haven’t

• a stickler for detail and committed to getting things right first time

• proactive and used to finding things you can usefully contribute to

• expert at using Xero  - and preferably familiar with Dext & Stripe too

• financially qualified (minimum AAT Level 3 or equivalent)

• able to work flexibly to accommodate ebbs and flows of work during the month

What we offer

Salary. £30,000  (FTE, pro-rata)

Part-time and flexible hours. Adding up to 2 days per week

Hybrid setup. We work from our offices in Vauxhall on Tuesdays and Thursdays; we’ll want to see you there for a full day at least once a fortnight on a Thursday but otherwise, you can work when and where you choose.

Culture. Access to monthly team socials and a £200 annual training budget to keep you growing.

How to apply

If this sounds like you, please send your CV, together with a short paragraph on ‘what's so great about finance’.

Things to note

You need to have permission to work in the U.K. already – we cannot sponsor visas for this role.

We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Are you passionate about the Samaritans’ mission and eager for a new challenge?​

We’re looking for a part-time Executive Assistant (20 hours per week) to support our Executive Leaders and help Samaritans continue to be there for people when it matters most.​

As an Executive Assistant, you’ll be highly organised and a great communicator. You’ll be responsible for providing highly efficient and effective support across all administrative and organisational activities. Working in a responsive team you will be one of the first points of contact for the Executive Leadership Team and will assist with administration and organisation of diaries for meetings and travel arrangements, preparing briefs and drafting a range of communications. You’ll attend key meetings in a supporting role and ensure efficiency and timely support to the Leadership team.​

​You’ll also assist with front-line reception administration services in the Ewell (Surrey) Office as required.

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Contract terms:

£32,000 - £34,000 per annum, plus benefits (£18,285 - £19,428 pro-rata for 20 hours)

Permanent

Part-time, 20 hours per week

Predominately office Based in Ewell (Surrey), with occasional opportunity to work from home

Some occasional out of hours and weekend attendance at events/meetings.

We are passionate about flexible working. Talk to us about your preferences.

​

​What you'll do:

• ​Manage the diaries of our Executive Leadership Team, prioritising demands where required
• Coordinate travel, accommodation and other logistical arrangements
• Prepare, check and administer paperwork for meetings, ensuring deadlines are communicated and met
• Provide coordination support to our Senior Leadership Team for key meetings and activities
• Draft correspondence for the Executive Directors and monitor responses
• Coordinate the preparation and dissemination of reports and documentation
• Liaise with key stakeholders on behalf of the Executive Leadership Team, building and maintaining positive relationships
• Provide reception cover when required

​

What you’ll bring:

• Strong written and oral communication skills, with the ability to build relationships with internal and external stakeholders at all levels
• Knowledge of general office administrational functions
• Excellent organisation skills with proven ability to prioritise competing deadlines and demands
• Ability to produce clear documentation
• Strong attention to detail
• Experience of working with sensitive and confidential information
• Ability to maintain a professional approach, even when working under pressure
• Experience of working within the charity sector, and project support or project management is desirable.​

See full Job Description and Person Specification

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to one application question and to upload your CV and cover letter.

Applications close: ​09:00am on Monday 13th April 2026

Interviews will be held at our office in Ewell (Surrey) w/c 20th April

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Product Marketing Coordinator

This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.

You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.

This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.

The fundamentals of the role

Marketing and sales enablement

• Develop property messaging, value propositions, and supporting materials.
• Ensure each property has strong visual assets, including photography, video, and written content.
• Create and maintain property information sheets for internal and external use.
• Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
• Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.

Viewings organisation and coordination

• Plan, schedule, and continuously improve the property viewings process.
• Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
• Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
• Occasionally attend viewings to assess quality and gather feedback.

Go-to-market planning and execution

• Visit properties to understand condition, local context, and customer appeal.
• Support property launch planning, including pricing, audience targeting, and marketing tactics.
• Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
• Track and report on the performance of property launches and viewings.
• Work cross‑functionally to ensure alignment between product, marketing, and service standards.

Product vision and positioning

• Support the definition and development of clear, compelling property value propositions.
• Ensure property products align with business objectives, customer needs, and market trends.
• Work with Marketing and Services to connect operational quality with external positioning.

Market and customer insight

• Research market needs, pricing, locations, and competitor activity.
• Develop and refine guardian personas to support effective targeting and communication.
• Share insights across the business to inform marketing, sales, and product decisions.
• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

Product lifecycle management

• Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
• Oversee the property journey from setup through launch and occupation.
• Ensure properties are ready for viewings and occupancy through clear coordination and communication.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Ability to translate operational detail into clear, compelling customer‑facing messaging.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
• Public speaking - learn how to confidently communicate our mission, values and standards internally.
• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.

We are seeking a dedicated, and highly professional Personal Assistant to the Headteacher at Islamia Girls’ School and Brondesbury College, a high-achieving secondary school rooted in strong Islamic values and a commitment to academic excellence.

This is a vital and rewarding position where you will provide comprehensive administrative and organisational support to the Headteacher and senior leadership team. You will play a central role in ensuring the smooth and effective daily running of the school, handling sensitive information with discretion and working collaboratively across departments.

Key Responsibilities

• Provide high-level personal assistant support to the Headteacher, including complex diary management, meeting preparation, minute-taking, and follow-up.
• Maintain a high degree of confidentiality and professionalism at all times.
• Serve as a point of contact for key internal and external stakeholders.
• Manage administrative tasks including correspondence, document preparation, and filing systems.
• Support school compliance, communication, and reporting tasks.
• Oversee or assist in the coordination of school-wide events and functions.
• Ensure a professional, efficient, and welcoming environment in the Headteacher’s office.

Support the school's ethos, values, and strategic vision through effective communication and administration.

We're looking for a motivated team assistant to join our collaborative and dynamic Partnerships team. You will play a key role in supporting the Partnerships team in achieving Choose Love’s ambitious fundraising goals while driving engagement and increasing awareness. 

Our perfect candidate will be a team player, very organised, and have great attention to detail. In this role, you'll be an important coordinator for the team, ensuring our systems and processes work seamlessly and that our supporters feel valued and inspired at every step of their journey. You will be working within a fast-paced environment, confidently managing a varied workload and engaging professionally with high-profile, corporate and community stakeholders. You'll be instrumental in helping our team to reach our ambitious fundraising targets and will contribute across the full breadth of the Partnerships function, supporting corporate partnerships, brand and merchandise collaborations, talent engagement, and events.

We are advertising these roles as a partnership with Age UK Bexley, Bexley Mencap and Carers Support Bexley each hosting 1 role.  You can apply for a role with a specific organisation or all 3. They are looking for 3 Direct Payments Advisors to support people and their families to understand, set up and confidently manage their Direct Payments.

This is a role where you will combine practical advice, problem solving and relationship building to help people take control of their support in a way that works for them.

The role will include:

• Providing clear, accessible advice about Direct Payments and how they work.
• Supporting people to understand their responsibilities, including employing Personal Assistants.
• Maintaining accurate records and supporting monitoring and audit processes.
• Includes working with a small team of advisors based in partner charities to provide holistic support.

The Direct Payment Support Advisor supports people to understand and manage their direct payments so they can make informed choices about their care and support. By providing clear, practical and compassionate guidance, the role helps residents maintain independence, confidence and connection to the lives and communities that matter to them.

This post is 35 hours per week on a fixed-term contract until March 2028 (contract extension based on funding).

*An enhanced DBS will be required for each successful candidate, at no cost to you. (T&Cs apply)

Supporter Care Assistant (Temporary, 4 Months)

Pay £14.29/hour
Location: Central London
Working arrangements: In-office, 2 days/week (sometimes 3 during busy periods)
Employment type: Temporary ASAP start - 4 months, full-time

Are you ready to use your admin and customer service skills to make a real difference? We’re looking for a friendly, organised Supporter Care Assistant to join a busy Marketing & Engagement team. You’ll help manage donations, support fundraisers, and ensure our supporters feel valued, all while gaining hands-on experience in the charity sector.

Key Responsibilities

• Respond to supporter emails and calls promptly
• Update databases and process donations
• Support community fundraisers
• Manage online shop orders and postage
• Keep inboxes and records organised

Skills & Experience

• Previous customer service or office/admin experience
• Strong communication, organisational skills, and attention to detail
• Proficient in Microsoft Office and database management
• Reliable, proactive, and a team player
• Passionate about making a difference
• Desirable: experience in the charity sector or fundraising

Why Join?

• Gain hands-on experience in the charity sector
• Contribute to campaigns that make a real impact
• Work in a supportive, fast-paced environment
• Temporary role for 4 months, with possible extension

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Programme Funding Administrator 

Contract Type: 6 month fixed term (with the possibility of extending) 

Location: Hybrid WeWork Kings Cross office (minimum 3 days a week) / remote working (up to 2 days a week)

Salary: £30,500 (London Living Wage) 

Working Hours: Full time 40 (we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours) 

Role Purpose

The Programme Funding Assistant has four core functions:

1. Provide administrative support across a portfolio of income generation streams - Assist in identifying and cultivating strategic partnerships and fundraising relationships, support the development of funding applications, managing donor requirements, reporting to donors, and analysing data.
2. Coordinate TASC’s granting programme - Managing all tasks associated with the annual granting cycle including communication to grantees, including identifying new grantees, supporting the contracting process and supporting the development of the Annual Impact Report. 
3. Provide administrative and research support across TASC’s programme portfolio (Illicit Trade, Education and Responsible Business)
4. General administrative support including TASC’s CRM system

Position in the organisation

• Reports to the CEO but works across all programme pillars to support effective fundraising and granting processes. 

Key Relationships

• Internal relationships - TASC team, consultants, contractors
• External relationships - Donors, grantee organisations

Main Responsabilities 

Will include, but are not limited to:

1. Grant and Donor Administration (50%) 

• Coordination of a portfolio of 5 and 6-figure donors or grantors, with oversight and support from the CEO, securing repeat donations and increasing support where possible
• Administration of existing grants, ensuring that terms are adhered to and reporting processes are managed effectively
• Administration of donor communications
• Support the development of proposals in line with the objectives and guidelines of the prospective grantor outlining why funding is needed, how the project will positively impact beneficiaries, and how the funds will be allocated and managed throughout the project
• Prospecting and researching all donor types (including major donors, corporates, and trusts and foundations) that have aligned priorities
• Lead the donor engagement calendar, including drafting communications and touch points to key donors throughout the year 

2. Granting (20%) 

• Supporting the drafting and processing of all contracts at the annual granting phase
• Coordinating communications to grantee organisations
• Administering the grantee reporting process
• Managing the collation of partner reports and support the drafting the Annual Impact report for the programme

3.Programmes (Illicit Trade, Education, and Responsible Business) (20%) 

• Undertake research across programme workstreams
• Support in the organisation and coordination of events both in the UK and internationally, this could include venue booking, guestlist coordination and liaising with vendors
• Monitor news reports related to forced labour in business supply chains and other programme areas 

4. General administration and management of the CRM (10%) 

• Coordinate meetings and managing the team and CEO calendar
• Report internally on portfolio of relationships and prospects from the CRM, keeping the CRM and internal information management systems updated with records, contact, confidence levels and forecasted donations. 

This job description is not exhaustive. It merely acts as a guide, particularly as this is a new role, and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Temporary Fundraising & Communications Administrator – Central London (4 Months, ASAP Start)

Hourly rate: £17.95 | Temporary 4-month contract | Central London

Are you organised, proactive, and looking to make a real difference in the charity sector? We are seeking a Temporary Fundraising & Communications Administrator to support a busy fundraising and communications team. This is an excellent opportunity to gain hands-on experience in fundraising, communications, and event support, helping a leading UK charity achieve its goals.

About the Role You will provide crucial administrative support to the fundraising and communications team, helping raise awareness and funds to enable the charity’s work.

Key responsibilities include:

• Acting as first point of contact for enquiries via email and phone.
• Supporting fundraising activities, including processing donations, maintaining databases, conducting research, and preparing reports.
• Assisting with communications, case studies, and social media activity.
• Supporting the organisation, promotion, and delivery of events, including donor stewardship and public engagement activities.
• Ensuring accurate records are maintained on the CRM system and supporting smooth administrative processes across the team.

Skills & Experience

Essential:

• Experience in office administration (charity or nonprofit experience preferred).
• Excellent verbal and written communication skills.
• Strong IT skills (Microsoft Office) and experience using a CRM system.
• Ability to manage multiple tasks, prioritise effectively, and work to tight deadlines.
• Attention to detail and commitment to providing excellent service.
• Empathy with the values of the charity and commitment to equity, diversity, and inclusion.

Desirable:

• Experience supporting fundraising or communications teams.
• Experience working with volunteers or senior staff.
• Experience with social media platforms (Facebook, Twitter, Instagram).

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the role:  

Imperial’s Natural Sciences and Trusts, Foundations & Corporates fundraising teams are seeking a motivated and highly organised Development Assistant to play a central role in supporting our communications, administration and data management. Your work will help strengthen relationships with donors and partners and contribute to successful fundraising outcomes across two dynamic teams.

This is a fast paced, target driven environment, so you’ll bring excellent communication skills, strong attention to detail and a proactive, solution focused approach. It’s an ideal opportunity for a talented administrator who is looking to build a career in higher education fundraising and who wishes to gain experience that will support progression in the field.

The MediaWorks at White City Place (Hybrid). Occasional travel to the Imperial South Kensington Campus will be required.

What you would be doing:

Ranked second globally in the QS World University Rankings 2026, Imperial has a mission to deliver excellence in research and education across science, engineering, medicine, and business.

The Natural Sciences and Trusts, Foundations & Corporates fundraising teams sit within the Advancement Division, which secures significant philanthropic income each year to support strategic priorities. The Division also ensures donors are appropriately thanked, stewarded and reported to. Together, the teams raise funds from alumni, friends, trusts, foundations and corporate partners for initiatives such as scholarships, research and infrastructure.

Working closely with the Head of Development and the Deputy Director, you will provide critical support to help ensure their time is used effectively to maximise philanthropic income. In this varied role, you will support communications, data entry and analysis, diary and meeting management, and the coordination of processes that keep day-to-day operations running smoothly across the teams and wider division.

What we are looking for:

• A confident administrative professional capable of managing efforts across two teams
• Ability to prioritise actions in a dynamic, fast-paced environment, as well as the ability to demonstrate flexibility when needs change
• A proactive and dependable professional with the ability to manage up and across teams while demonstrating tact and understanding of interpersonal relationships
• Solid professional judgment and proven experience managing administrative tasks within a complex organisation
• Interpersonal skills that allow for working effectively with a wide range of internal and external constituents

What we can offer you: 

• The opportunity to continue your career at a world-leading institution and be part of our mission to achieve enduring excellence in research and education in science, technology, engineering, medicine and business for the benefit of society.
• Benefit from a sector-leading salary and remuneration package (including generous annual leave allowance and pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing. 

Further Information

This is a full‑time post (35 hours per week). The role is hybrid, with an expectation of a minimum of two days per week on site, though occasional flexibility or additional on‑site days may be required. Our main office is based in White City; you may also be asked to attend the South Kensington campus from time to time.

First-round interviews are expected to take place in person during the week beginning 27 April. The interview will include a role related task. 

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our culture

We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

Closing date: 16 April 2026.

About the role

We have two exciting opportunities for Assistant Support Workers (known internally as Duty Worker) to join two of our fantastic services. You can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

Available vacancies: 

1 x Haringey Complex Needs Service, Haringey

1 x Chichester Road Care Home, North Camden

This is a great opportunity to develop your skills in supporting service users with multiple or complex needs including in substance use and mental health. Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community. 

In these roles you will jointly manage the safe day to day running of the project with other members of the team and provide basic support and advice to clients.

About you 

These are fantastic roles for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. In addition you will have: 

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment and good communication skills.

• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people. 

• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills. 

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know! 

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 2nd April 2026 

Interview and assessments on: 15th April 2026 

What we offer 

• Excellent Development and Growth Opportunities

• A Diverse and Inclusive Workplace 

• Great Pay and Other Benefits

Reception Supervisor

c.£37,500 per annum, plus benefits

St James’s Square, London SW1

35 hours per week, Monday to Friday, 9.30am - 5.30pm, with occasional Saturday and evening work.

About The London Library

For over 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word.

We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Reception Supervisor, responsible for the efficient running of the Library’s Reception ensuring an excellent customer service experience is provided to members of, and visitors to, the Library throughout our opening hours.

In this pivotal role, you will:

· Manage our small team of Membership Assistants who cover the main entrance reception desk

· Answer questions about membership and services in person, by phone and email, giving tours to prospective members and assisting with membership processing and administration.

· Liaise closely with the Membership and Marketing departments, ensuring that Reception staff are aware of current member offers and other activities relevant to the recruitment and retention of members.

About you

· Good general education to at least A-Level standard or qualified by experience, with a good level of literacy and numeracy (GCSE English and Maths at grades A-C or equivalent)

· Proven experience of supervising staff that provide excellent customer service in a customer-service environment, preferably in the charity, cultural or Not For Profit sector.

· Exceptional inter-personal and communication skills with the ability to convey information clearly and courteously, face to face, by telephone or email.

· Successful performance management experience, ensuring that you can lead and contribute effectively to the team and be able to organise your own and others work and time effectively.

Personal attributes include:

· Pleasant, approachable, welcoming, helpful, and responsive even under pressure

· Being flexible, willing to turn a hand to whatever needs doing on occasion, whilst being patient, resilient and with a good-humoured approach to problem-solving is essential.

· You enjoy meeting and developing relationships with people and have a proven track record of defusing challenging situations.

Why Join Us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you’re passionate about delivering an exceptional Membership experience and want to use your skills to help drive the success of The London Library, we’d love to hear from you!

Please note:

· The Library welcomes applications from all sectors of the community. All applicants will be considered on the basis of their merits and abilities for the post.

· We can only consider candidates with the current right to work in the UK.

· We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Closing date: 08 April 2026 @ 12:00pm

Interviews: 13 and 14 April 2026

We’re currently looking for a Deputy Executive Assistant to the Group Chief Executive Officer, offered on a fixed term basis of 6 months, to help us deliver our mission. This a full-time position, 35 hours per week.

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance and a healthcare cash plan
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a broad range of high‑level Executive Office support activities, including:

• Preparing, coordinating and servicing senior leadership meetings, including drafting clear agendas, collating accurate papers, taking high‑quality minutes and tracking actions with a strong attention to detail.
• Providing high‑quality executive and administrative support to the CEO Office, including complex diary and inbox management, and the drafting, handling and dispatch of correspondence on behalf of the Group CEO with excellent written accuracy and judgment.
• Supporting effective planning, briefing and preparation to ensure the Group CEO is fully equipped for internal and external engagements, with well‑structured briefings and precise, timely documentation.

Projects you may work on include:

• Coordinating national and international travel programmes for the Group CEO, President and senior trustees, producing accurate itineraries and paperwork to ensure effective use of time and seamless stakeholder engagement.
• Supporting the delivery of high‑profile Institute events involving the Group CEO, Executive Team and senior stakeholders, with a strong focus on detail, logistics and written briefings.
• Undertaking short‑term project work and research for the Executive Team, analysing and summarising information clearly and producing briefings, reports or presentations as required.

Who will I work with?

You’ll work closely with a wide range of colleagues and stakeholders, including:

• The CEO Office Operations Manager and Executive Assistant to the Group CEO and President, working collaboratively to ensure the smooth, accurate and professional running of the Executive Office.
• Executive Directors, senior trustees and members of the Leadership Team across the Institute and its subsidiary companies, including IOP Publishing.
• Senior internal and external stakeholders, including equivalent CEO offices in partner organisations, government and learned societies, requiring clear, professional written communication and attention to detail.

Ideally, we hope you’ll apply if you bring:

Essential:

• Proven experience providing high‑level PA or Executive Assistant support in a fast‑paced, complex environment, including diary management, meeting support and high‑quality minute‑taking.
• Excellent written communication skills, with the ability to draft clear, accurate and professional correspondence, briefings and minutes, alongside a consistently high level of attention to detail.
• Strong organisational and prioritisation skills, with the judgment and discretion to handle confidential and sensitive information.
• Advanced IT skills, including confident use of Microsoft 365 applications (Outlook, Word, PowerPoint and Excel).

Nice to have:

• Experience supporting senior executives or boards within a charity, professional body, membership organisation or similarly complex environment.
• Experience using CRM systems and maintaining accurate electronic records and contact databases.
• A professional qualification as an Executive Assistant or Personal Assistant (or working towards one).

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard. This role does however involve regular visits to our head office based on business needs. 

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

Join YMCA England & Wales as our next Senior Fundraising Manager (Major Giving) and play a crucial role in transforming the lives of young people. This is your chance to lead a vibrant fundraising initiative that makes a real difference!

About Us:

At YMCA England & Wales, we uplift vulnerable young people by providing them with safe homes, vital life skills, and the support they need to thrive. We’re all about fairness, opportunity, and collective action—join us in making a difference!

Your Role:

As our Senior Fundraising Manager, you’ll develop and execute an ambitious Major Giving strategy, building strong relationships with high-net-worth donors and engaging new prospects. Get ready to innovate with Giving Circles, Development Boards, and more!

What You'll Do:

- Cultivate and grow a portfolio of major donors.

- Host exclusive events and personal meetings to engage and inspire support.

- Create compelling proposals and impact reports that resonate with supporters.

- Collaborate with senior leaders and Trustees to strengthen relationships with philanthropists.

- Bring your strategic mindset to implement YMCA’s Major Giving Strategy.

About You:

You're a motivated and personable fundraising professional with a track record of securing five- and six-figure gifts. Your relationship management skills are top-notch, and you’re passionate about crafting unforgettable donor experiences. 

Why Join Us?

- Be part of a vibrant, growing fundraising team impacting young people's lives.

- Work for a charity that values collaboration and celebrates your contributions.

- Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.

If you’re ready to make a real impact and promote a fun, friendly environment, we’d love to hear from you! Join us and help shape the future of young people across England & Wales!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.