23 Customer service assistant jobs in Bermondsey, Greater London

National AIDS Trust is the UK’s HIV rights charity. We work to stop HIV from standing in the way of health, dignity and equality, and to end new HIV transmissions. Our expertise, research and advocacy secure lasting change to the lives of people living with and at risk of HIV. 

Each year, we run a huge World AIDS Day campaign across the UK, engaging thousands of schools, colleges, universities, companies, community groups and individuals to raise awareness of HIV and vital funds to support our work. We also run an online shop, taking hundreds of ribbon and brooch orders during the campaign. 

We’re looking for someone self-motivated and enthusiastic to help our small, dedicated fundraising team liaise with our many supporters and send out packs of red ribbons and supporting materials. You’ll also coordinate and manage the dispatch of online shop orders, and support the finance and resources team to reconcile donations received through our website. 

You’ll be part of a small team of dedicated colleagues working across different fundraising specialisms whilst collaborating to reach our goals, and a key part of an organisation of people who are all inspired by the difference we can make. This is a good opportunity for anyone looking to gain experience of working in fundraising, finance, or in the HIV/charity sector. 

• Closing date for applications: 5pm on Monday 14 September 2026 

• Interviews: week commencing Monday 21 September at National AIDS Trust’s offices in London E1

Diversity and inclusion 

National AIDS Trust is committed to becoming a diverse and inclusive organisation. We strive to create a workplace that represents our mission and the people we serve, and where all voices are valued and heard. 

To reflect this, we actively encourage applications from people of all backgrounds, regardless of age, race, gender, sexual orientation, physical ability, disability or religion. As the UK’s HIV rights charity, we particularly encourage applications from those with an understanding of the issues faced by people living with HIV. 

At National AIDS Trust, we would like our application process to be as accessible as possible. Please speak to us about any reasonable adjustments that you might require throughout the interview process or the role. 

MEMBERSHIP RELATIONS EXECUTIVE

Based: Bloomsbury, Central London

Salary: £26-30,000 PA Dependent on Experience

BACKGROUND AND PURPOSES OF THIS ROLE

The BioIndustry Association is the UK’s trade and membership organisation for biotech and innovative life sciences.  With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events – the opportunities for organisations keen to support the sector and connect with companies are significant.

With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits.

We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership.

DUTIES AND RESPONSIBILITIES

Member Support

• Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members
• To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme
• Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner
• To provide administrative support to BD and Membership function
• To work closely with the wider BIA team to deliver the overall membership strategy
• To support in coordinating email responses to new and existing member enquiries
• Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
• Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA

Retention and renewals

• Assist in member retention calls/meetings
• Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits
• Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion

Events and networking

• Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work.
• Regular visits to BIA members offices and external events throughout the UK where appropriate

Maintaining accurate records on the CRM

• Work with Membership team to monitor and keep membership data up to date at all times

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Demonstrable Skills:

•  Excellent customer service skills
• Professional and clear communicator
• Efficient and confident networker
• Strong desire to work for a mission driven and purposeful organisation
• Personable, conscientious and willing to adapt and be flexible
• Ability to grasp and convey a membership/service/NFP based offering
• Professionalism and ability to confidently liaise with decision makers
• Strong attention to detail and ability to multitask
• Excellent presentation and written communications
• Experience in using all standard Microsoft programmes
• A self-starter who can work independently and as part of a team
• Proven ability to get to grips with complex subject areas quickly
• Experience of using CRM databases in relation to contact management or sales leads
• Degree-level education or equivalent

Desirable Skills:

• Ideally 1- 2 years’ experience from a similar membership relationship role  
• Experience of using Microsoft Dynamics for contact management
• Experience working within a not-for-profit/trade association
• Life science background (ideal, not necessity)

WORKING FOR THE BIA

Building a thriving, diverse workplace is a priority across all industries. The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds. We value the individuality and diversity that employees bring to the company throughout our activities.

WORKING PATTERN

We are currently working in a hybrid pattern, whereby we work 3 days in the office and 2 from home. If the successful candidate is located within 40 miles of the London office, we expect them to adhere to this pattern.

HOW TO APPLY

Interested candidates are invited to submit their resume/CV and a cover letter detailing their relevant experience, with reference to the job description, outlining their approach to the role.

Please note that all offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK. Applications written using an AI generator will not be accepted.

Deadline for applications is Wednesday 30th September 2026 at 9am. There may be an accelerated recruitment process, so interested applicants are strongly encouraged to apply as soon as possible ahead of this closing date.

Initial interviews will take place during week(s) of 5th October, dependent on availability. We are committed to providing equal opportunities and creating an accessible workplace. If you require any reasonable accommodations during the application, interview or assessment process, please let us know when you apply.

Job Description: Finance Assistant

Who we are

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfill potential; we help make it happen.
 

Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). We also fund and facilitate student activities on campus, including societies, sports clubs, media groups, and raise money for charities via Raising and Giving (RAG) initiatives.
 

About the job
Come work for our vibrant community in a dynamic environment! This essential role within a busy finance team provides support across the full range of the ‘back-office function, supporting the Finance Officer to effectively manage all Creditors, Debtors, and working capital. The successful candidate will be keen to learn; will be passionate about the finance function as a support function of the wider organisation; and will take pride in helping others achieve organisational objectives through the accurate and timely processing of financial transactions and the promotion of and adherence to strong financial controls.
 

Who are we looking for?

The successful applicant will be a highly organised individual with a passionate for people and numbers, a problem solver who has experience of providing a high quality customer-focused services.
 

The role will require you to work in partnership with the finance team and human resources to ensure our workforce are provided with the highest quality customer-focused business services . As a result, we are looking for someone who is highly organised, confident, efficient, self-sufficient, and able to deliver at pace, managing multiple competing priorities with enthusiasm and a ‘can do’ attitude.
 

Stakeholder management and communication skills (both verbal and written) are considered essential as well as working as part of a team and wider team.
 

We particularly welcome applications from candidates who self-identify as coming from a disadvantaged or marginalised background.
 

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
 

Benefits and Perks

In return for your passion and experience we offer:

- 25 days of holiday per year (pro rata)

- Additional closure periods at Christmas and Easter

- Free LSE Students’ Union gym membership (including advice from dedicated professionals)

- Cycle to Work scheme enabling significant savings on bicycle purchase

- Access to LSE staff training courses

- Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

- Flexibility for work-life balance but the successful applicant will be expected to work at least 3 days a week in the Central London office.

- Interest-free travel loan

Job Application Timeline
Closing date: 27th September
Intended Interviews date: w/c 28th September
Start date ASAP

*Please note that we may close applications early if we receive a sufficient number.

Future Dreams is a pioneering UK charity providing psychological, practical, and emotional support to people diagnosed with breast cancer. We also champion early detection through breast health masterclasses and fund vital research into secondary breast cancer.

Based at Future Dreams House in King’s Cross — our welcoming breast cancer support centre — we deliver a vibrant programme of in-person and online services, community activities, and one-to-one support with specialist nurses, counsellors, and therapists. Everything we do is driven by one clear belief: nobody should face breast cancer alone, or without hope.

We are now looking for a Finance Assistant to join our growing team and play a key role in strengthening our in-house finance function.

About the role

This is a fantastic opportunity for an organised, detail-driven finance professional who wants to develop their career within a purpose-led charity.

Working closely with the Head of Finance, you will support the smooth day-to-day running of our finance operations, ensuring transactions are processed accurately and on time, records are well maintained, and financial controls are consistently applied. You’ll contribute to reliable reporting, support audit and compliance activity, and help build efficient processes that enable the charity to operate effectively.

You will also work collaboratively with colleagues across the organisation and liaise with suppliers and external stakeholders, becoming a trusted part of a friendly, supportive team that values accuracy, integrity, and continuous improvement.

About you

You will be an organised, accurate and conscientious finance professional who takes pride in getting the detail right and following processes through to completion.

You will have:

• At least two years’ relevant experience in a finance or accounting role.
• An AAT Level 3 qualification, or equivalent.
• Practical experience of processing supplier invoices, expenses and other financial transactions accurately.
• Experience of bank and/or supplier account reconciliations and investigating discrepancies.
• Good working knowledge of Xero or a similar accounting system.
• Strong Excel skills and confidence working with financial data and spreadsheets.
• Excellent attention to detail and a high degree of accuracy.
• The ability to organise your workload, manage competing priorities and meet financial deadlines.
• A practical, solutions-focused approach, with the confidence to investigate queries and escalate issues where appropriate.
• Strong written and verbal communication skills and the ability to liaise professionally with colleagues, suppliers and other stakeholders.
• The ability to work independently while contributing positively to a small, collaborative team.
• Integrity and discretion when handling confidential financial and personal information.

Experience of month-end processes, charity finance and/or working within a not-for-profit organisation would be advantageous.

AAT Level 4, or progression towards a professional accounting qualification, would also be desirable.

You will be supportive of Future Dreams’ purpose and values and committed to helping us create an inclusive workplace that reflects the diverse communities we serve.

What we offer

· £24,000 - £28,000 pro rota, per annum (FTE £30,000 - £35,000 pa)

• 25 days annual leave plus bank holidays
• Pension
• Additional one-week paid shutdown over Christmas and New Year
• Hybrid working with a minimum of 2 days per week based at Future Dreams House.
• Free weekly yoga sessions
• A warm, inclusive working environment in a mission-driven organisation

Safeguarding

Future Dreams is committed to safeguarding and promoting the wellbeing of everyone who uses our services. All staff are expected to share this commitment and to follow our safeguarding policies and procedures.

Appointment to this role will be subject to satisfactory references, confirmation of the right to work in the UK and a Basic DBS check.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. Early application is therefore encouraged.

Job Title: Bank Retail Assistant

Salary: £16.65 per hour

Directorate: Retail

Hours: Part Time, as required

Contract Type: Bank

Location: Across our shops and distribution unit serving North Surrey and SW London

About the role

As a Bank Retail Assistant, you will step in to support the running of the shop as required, including taking the lead in the absence of the Shop Manager or Assistant Managers. In these situations, you will supervise and support a team of volunteers to maximise sales and deliver an excellent customer experience. You will help ensure the shop is well-presented, safe, and operates efficiently, maintaining high standards in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.

Please note: This role requires travel across the Shooting Star retail network, with locations across Surrey and South West London, as well as our Distribution Unit. You must be able and willing to work across multiple sites to support operational and staffing needs. Flexibility is essential, as occasional weekend working may also be required.

About you

You are a proactive and organised individual with the confidence to lead a team in the absence of the Manager or Assistant Manager. This role requires experience of working in a retail and/or charity retail environment, along with supervising or coordinating teams, ideally including volunteers. You will bring strong leadership and communication skills, enabling you to delegate tasks effectively, motivate others, and create a positive, inclusive working environment. You are passionate about delivering excellent customer service and confident in handling queries and complaints in a professional manner, ensuring a safe and welcoming shop environment at all times.

You will also have an ability to work in a fast-paced environment, managing competing priorities while maintaining attention to detail. You will ensure donations are processed efficiently, stock is well merchandised, and financial procedures are followed accurately. With a flexible, hands-on approach, you thrive on supporting others and are committed to driving shop performance and maintaining high standards in line with policies and procedures.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Health and wellbeing

• Mental Health First Aiders

Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Anticipated closing date: 18/09/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

Kickstart your career in administration and customer service.

Anna Freud is seeking a Training, Conferences and Events Assistant to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits, including wellbeing offers such as free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

If you enjoy a mix of customer-facing and administrative work, this opportunity would be ideal for you. You will act as the first point of contact for training, conference and event enquiries while supporting the day-to-day coordination and delivery of professional learning programmes. You will work as part of a large team of 25+ colleagues in the Training team, providing essential administration, customer service and operational support to ensure training events run smoothly from planning and booking through to delivery and evaluation. You will also have reception duties once per week.

What you’ll bring

Essential skills and experience:

• Experience working in a busy office, customer service or administrative environment.
• Effective communication skills and confidence speaking with customers, colleagues and stakeholders.
• Good IT skills, including using Microsoft Office and maintaining records or databases accurately.
• Well organised, able to manage multiple tasks and prioritise work effectively.
• A proactive, customer-focused approach with great attention to detail.

Key details

Hours: part-time (28 hours per week), preferably including Thursday mornings to attend team meetings.

Salary: £27,294 per annum FTE, plus 6% contributory pension scheme.

Location: hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London office (4-8 Rodney Street, London N1 9JH).

Contract type: fixed-term until March 2027.

Next steps

Closing date for applications: midday (12pm), Friday 18 September 2026. Please note this advert will close early once we receive 150 applications. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 25 September 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely on w/c 5 October 2026.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an Operations Manager, to join us on a full-time, 8-month fixed term contract, working 36 hours per week.

The Benefits

• Salary of £41,403 per annum, depending on experience
• 26 days' annual leave plus public holidays,
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a terrific opportunity for a professional supervisor with experience in the leisure, hospitality or service industries to develop their career with our historic organisation.

You will work in some of London’s best loved and beautiful spaces, facilitating the enjoyment of others for the entirety of the season!

So, if you’re ready to elevate your expertise in the heart of London’s green haven, then apply today!

The Role

As an Operations Manager, you will lead the operational teams for the water-based leisure services in The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake.

Managing the delivery of an excellent customer journey and experience, you will ensure our activities are safe and efficient delivered in a positive environment that will leave a lasting impression on our visitors and team.

You will also oversee the customer booking process, ensuring efficiency and enjoyment and responding to service demands, escalating issues when necessary.

You will play a role in the recruiting, inducting and training our large seasonal team to a high standard.

Additionally, you will:

• Act as a key-holder, opening and closing venues
• Co-ordinate the efficient and effective deployment of the team
• Undertake front of house, operational assistant duties and lifeguarding supervision
• Ensure that the venues and equipment are clean and escalate any disrepair

About You

To be considered as an Operations Manager, you will need:

• Supervisory experience in the leisure, hospitality or service industries
• Experience of managing services with high volumes of customers
• The ability to provide effective management of people and resources
• The ability to build effective working relationships and foster collaboration

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Operations Manager, please apply via the button shown. Successful candidates will be appointed on merit.

Join the London District and become part of a collaborative, supportive team.

As our Operations Support Assistant, you will be a key member of the team, contributing to the many workstreams that support the life of Methodism across London. We are looking for an excellent organiser who can manage their own workload, support others and provide first-rate administrative assistance. You will also be confident using a range of IT applications. We value people who think independently, take initiative and work collaboratively - sharing ideas and helping to turn them into action. You will work closely with the existing Operations Support Assistant in a job-share like partnership, keeping in touch and sharing information to support one another. This part of the job-share partnership will focus on managing the District Chairs diaries, coordinating room bookings and leading support for the Justice and Mission Group. 

Why work with us?
You will enjoy a central office in Westminster, the flexibility to work remotely and the support of welcoming colleagues. We also offer flexible working arrangements, learning and development opportunities, competitive pay, a pension and generous annual leave. We are committed to equality, diversity and inclusion - and to creating a workplace where everyone can contribute and thrive.

Take a look at the job description to find out more. If the role sounds right for you, complete the application form. If you have any questions, please get in touch - we would be happy to hear from you.

Guts UK are looking for a new Fundraising Assistant to join the team. The fundraising assistant is the first point of contact for many of our supporters and donors. They record all of our donations in our fundraising database; they make sure all of our donor data is up to date; and they are often part of the early stewardship journey for our supporters.

The role holder is responsible for the accuracy and completeness of all donor information in our fundraising database including consent and marketing preferences. They are also responsible for capturing all fundraising donations in that database with the appropriate coding to help us understand where the donation came from. The role works closely with the finance team to make sure physical donations are treated properly but also to make sure the fundraising systems and finance systems always match.

The role holder will be the first point of contact for many of our supporters and the role is critical in ensuring those supporters have a smooth, professional and friendly experience. This role holder will make sure all donors get the recognition and thanks they deserve by delivering exemplary stewardship.

We have big ambitions to increase our fundraising income and this role is critical in making sure that as we grow, we have the foundations in place to keep everything running smoothly.  

So, if you have a keen eye for detail and process, care about people, and are looking to start or build your career in fundraising – this could be the role for you. 

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice. 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Please see the attached detail job pack for further information and how to apply. 

Job Title: Assistant Shop Manager

Salary: £17,316 - £23,088 per annum (pro-rata of full time equivalent £28,860)

Team: Twickenham

Hours: Part Time, 22.5 - 30 per week

Contract Type: Permanent

Location: Twickenham Shop, 4BW TW1

About the role

Your key purpose will be to support the successful day to day running of our brand new Twickenham shop, making this an exciting opportunity to be part of a new role from the very beginning. Working alongside the Shop Manager, you will help maximise sales, deliver excellent customer service, and lead and support a team of volunteers to create a welcoming and engaging shopping experience. You will play an important role in processing and merchandising donations, promoting Gift Aid, maintaining high shop standards, and ensuring the shop operates efficiently and in line with relevant policies and procedures.

About you

This role requires experience of supporting the management of a retail environment, including knowledge of customer service, cash handling, stock management, and health and safety practices. You will be organised, proactive, and confident working in a busy setting, with the ability to motivate and support volunteers, prioritise competing demands, and build positive relationships with customers and colleagues. Strong communication, IT, and organisational skills are essential, along with a flexible approach and a willingness to work weekends as part of a rota.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Anticipated closing date: 20/09/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. Interviews will be conducted on a rolling basis, so we encourage early applications to ensure full consideration for the role.

This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results. You'll own the fundraising CRM (Access ThankQ), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.

Working across Fundraising and MarComms, you'll help create a culture where data, technology and supporter insight underpin everything we do.

Key Responsibilities

Build and Scale Our CRM & Supporter Experience

• Own and develop the fundraising CRM strategy and roadmap.
• Design and implement automated supporter journeys and segmented communications.
• Use data and insight to improve supporter acquisition, engagement and retention.
• Identify opportunities to streamline processes and improve the supporter experience.

Drive Digital Growth

• Deliver targeted CRM and email marketing activity.
• Develop reports and dashboards that provide actionable insight.
• Ensure fundraising data is accurate, accessible and used effectively across the team.
• Optimise digital giving platforms and supporter touchpoints.

Enable the Department

• Train and support colleagues to make better use of CRM, automation and data.
• Champion self-service, digital adoption and continuous improvement.
• Lead relationships with key suppliers including Access, Dotdigital and Woods Valldata.

Governance and Operations

• Act as the fundraising team's lead for GDPR and data protection.
• Ensure compliant management of supporter data and fundraising operations.
• Oversee efficient processes for donations, Gift Aid and supporter fulfilment.

Person Specification

Essential

• Strong experience of CRM strategy, marketing automation and supporter/customer journeys.
• Excellent understanding of data, segmentation and performance reporting.
• Experience managing CRM systems and digital platforms.
• Strong stakeholder management and influencing skills.
• Commercially minded, proactive and comfortable working in a fast-paced environment.
• Understanding of GDPR and data governance.

Desirable

• Experience of Access ThankQ.
• Experience in fundraising, membership or supporter-led organisations.
• Experience optimising online donation and payment platforms.

• More efficient fundraising operations and supporter processes.

This role is ideal for someone who wants to take ownership, build capability, and use technology, data and creativity to help grow one of the UK's most iconic charities.

This is a fixed term contract for 18 months

Candidates may use AI-assisted tools when preparing their application. However, applications should accurately represent the candidate's own experience, qualifications, and abilities. We encourage applicants to ensure their responses are authentic and written in their own words.

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

The Operations Assistant provides the coordination, administration and organisational support that enables New Wine's Operations Team to flourish. 

Working closely with the Head of Operations, this role supports the smooth running of the charity by coordinating recruitment administration, governance processes, office operations, compliance records, events and organisational systems. 

This is an exciting opportunity for someone at the beginning of their career who enjoys organising people and projects, improving processes and making things happen behind the scenes. You'll gain experience across HR, safeguarding, governance, operational planning and charity management while helping create the infrastructure that enables local churches to change nations. 
 

Roles and Responsibilities 

1. Operational Administration 

• Provide day-to-day administrative support to the Operations Team.

• Coordinate operational workflows, ensuring tasks and priorities are delivered efficiently.

• Maintain operational documentation and filing systems.

• Support the implementation of new operational processes and improvements.

• Maintain shared operational trackers and action plans. 

2. People and HR Administration 

• Coordinate recruitment administration, including arranging interviews and communicating with candidates.

• Prepare contracts, offer letters and onboarding documentation.

• Complete safer recruitment checks including references, DBS applications and Right to Work documentation.

• Coordinate new starter and leaver processes.

• Maintain accurate employee records and HR systems.

• Support staff training records and mandatory compliance tracking.

3. Governance and Board Support 

• Coordinate Board, Trustee and Committee meetings.

• Prepare meeting packs and distribute papers.

• Take minutes and maintain action logs.

• Maintain governance registers and organisational records.

• Support the annual governance calendar and policy review programme.

4. Policies and Compliance 

• Maintain New Wine's policy library, ensuring documents remain current and version controlled.

• Coordinate annual policy review schedules.

• Maintain compliance trackers for Health & Safety, GDPR, safeguarding and organisational requirements.

• Support the administration of insurance renewals and operational documentation.

5. Office and Operational Systems 

• Coordinate the day-to-day running of the office.

• Manage office supplies and equipment.

• Coordinate new starter IT equipment and software access.

• Liaise with office, facilities and IT suppliers regarding day-to-day operational matters.

6. Meetings and Internal Coordination 

• Manage meeting bookings, room reservations and logistics.

• Coordinate agendas and supporting documentation.

• Maintain operational calendars.

7. Events and Logistics 

• Support operational planning for the Summer Festival, Leadership Conference and other events.

• Coordinate logistics for staff team including catering, accommodation and travel.

• Prepare operational documentation and event packs.

• Support the Site Command Team through administrative coordination.

8. Operational Records 

• Maintain organisational register 

• Ensure records remain accurate, organised and up to date.

9. Team Contribution 

• Contribute positively to the wider Operations Team.

• Look for opportunities to improve systems and ways of working.

• Support colleagues across New Wine

• Participate in staff prayer days, team days and other gatherings.

• Model New Wine's values in all aspects of your work. 

The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 
 

Person Specification 

Essential Skills & Experience 

• Excellent organisational skills and attention to detail.

• Able to manage multiple priorities and meet deadlines.

• Strong written and verbal communication skills.

• Confident using Microsoft 365, including Outlook, Word, Excel and Teams.

• Able to build positive working relationships across teams.

• High level of discretion when handling confidential information.

• Proactive with a willingness to learn and develop.

• Strong problem-solving skills and a positive attitude.

• Committed to the vision, values and Christian ethos of New Wine.

Desirable 

• Previous experience in an administrative, operational or customer-facing role.

• Experience working in a charity, church or events environment.

• Knowledge of HR administration, safeguarding or governance.

• Experience using Microsoft 365, SharePoint or CRM systems.

Role Particulars 

Working Pattern 

Full-time, including weekly (Tuesday) in-person team meetings in London. The rhythm is as follows: All-staff meetings on 1st and 3rd week of the month, and individual Operational team days on the 2nd and 4th week of the month. The nature of this role means that some travel and working away from home will be required, as agreed in advance. Specifically, the post holder must be available for the annual leadership conference and the New Wine summer festival. 

Places of Work 

This role is eligible for hybrid and flexible working, with a minimum of 1 day in the London office a week 

Supervision 

The post holder will receive regular supervision from the Head of Operations. 

This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010. 

This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is not intended to include all duties an individual in this position might be asked to perform or all capabilities that may be required now or in the future. New Wine reserves the right to revise the duties outlined in this job description at its discretion. 
 

Application process 

Key Dates 

The application deadline is 9:00am on Wednesday 9 September 2026. We reserve the right to close applications early if a suitable field of candidates is identified before the closing date. 

Shortlisted applicants will be notified by 5:00pm on Friday 11 September 2026 and invited to a first-stage online interview, which will take place on Friday 18 September 2026. 

Candidates successful at the first stage will then be invited to a second-stage interview at our London office. 

How to Apply 

Please email the following:

• A copy of your CV.

• A supporting statement (maximum one side of A4) answering the following questions:

1. Why would you like to work for New Wine?

1. Tell us about your Christian faith and how it shapes your life, work and sense of calling.

1. What relevant experience, skills and strengths would you bring to this role?

1. Why do you believe this role is the right next step for you?

As this role is subject to a Genuine Occupational Requirement that the post holder be a practising Christian (under Part 1 of Schedule 9 of the Equality Act 2010), we ask all applicants to include a brief description of their Christian faith as part of their supporting statement.