Customer service assistant jobs in hammersmith, greater london
Managing Director
UK Association for Transactional Analysis (UKATA)
Location: Remote/Home-based
Salary: Circa £65,000 FTE plus benefits
Contract: Permanent, Part Time – Flexible 21- 28 hours per week 3-5 days
Closing Date: 11th July 2025
Interview Dates: First interviews w/c 21st July 2025, Second interviews w/c 28th July 2025
About Us
UKATA is a charity and company limited by guarantee dedicated to advancing Transactional Analysis (TA) training, qualifications, and practice across the UK. We support our members through professional development, accreditation, and promoting TA as a valuable approach in therapy, counselling, education, and organisational contexts.
The Opportunity
We're seeking a dynamic and hands-on Managing Director to lead our small but dedicated team. This is an exceptional opportunity for a strategic leader who thrives in an environment where you can make a direct impact and see the tangible results of your work.
As our MD, you'll work closely with the Trustee Board to shape our future direction while taking personal responsibility for the day-to-day operations. You'll lead a small team of employees, contractors, and volunteers, translating our strategic aims into practical outcomes that deliver real value to our members.
What You'll Do
- Work with Trustees to develop and execute strategic plans that align with our mission
- Take direct responsibility for financial management, including budgeting, investment strategy, and fundraising
- Oversee and personally contribute to the development of membership systems and website improvements
- Build relationships with key stakeholders including members, committees, and international TA organisations
- Lead the delivery of our annual National Conference and quarterly magazine
- Recruit, develop, and manage our small team, fostering a positive work culture
- Ensure compliance with charity regulations and governing organisational policies and procedures
- Function as Company Secretary, handling legal requirements and annual reporting
About You
We're looking for someone who combines strategic vision with a willingness to roll up their sleeves and get involved in practical delivery. You'll be:
- An experienced senior leader with understanding of the non-profit sector
- A strategic thinker who also excels at practical implementation
- Financially astute with proven budget management experience
- An excellent communicator with the ability to build effective relationships
- Self-motivated and comfortable working from home
- Knowledgeable about the mental health sector (desirable)
- Familiar with Transactional Analysis or willing to undertake training (desirable)
- Educated to degree level (desirable)
Why Join Us?
This role offers the chance to lead a respected organisation while making a genuine difference to our members and the wider TA community. You'll have:
- The autonomy to shape both strategy and operations
- The satisfaction of seeing your ideas implemented directly
- The opportunity to work with dedicated professionals passionate about TA
- Flexible remote working arrangements
- Employer Sick Pay Scheme
- 33 days annual leave per annum FTE
- Access to private healthcare benefits
UKATA is committed to equality, diversity, and inclusion. We welcome applications from all qualified candidates regardless of background.
We look forward to hearing from you.
How to Apply
Please send your CV and a covering letter explaining why you are interested in this role and how your experience meets our requirements via Charity Job.
UKATA is an association and professional body for people interested in, studying and practicing Transactional Analysis within the United Kingdom.
The client requests no contact from agencies or media sales.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Clapham team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Retail Supervisor to join us on a seasonal, part-time contract from July to October, working 20 hours per week with the potential for additional hours.
The Benefits
- Salary of £17.98 per hour
- 26 days' annual leave (pro rata), plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a fantastic opportunity for an experienced retail professional to join our iconic parks and contribute to the delivery of a memorable visitor experience.
You will be at the forefront of shaping retail experiences that capture the beauty and heritage of the Royal Parks, delighting millions of visitors with exceptional service.
What’s more, you will have the chance to showcase your leadership skills by inspiring a high-performing team, leaving your mark across some of the capital’s most iconic green spaces.
So, if you want to take the next step in your retail career surrounded by London’s most scenic parkland, read on and apply today!
The Role
As a Retail Supervisor, you will support the delivery of our retail operations, starting at the Hyde Park Boat House and expanding to additional retail outlets.
Working closely with the Retail Manager, you’ll help ensure our shops achieve their financial goals and maintain excellent customer service and presentation standards at all times.
Beyond this, you will also lead and develop a team of paid staff, supporting their training, performance and rota management, and create a welcoming, high-quality retail environment that delights customers.
Additionally, you will:
- Promote upselling and encourage donations and sign-ups
- Manage POS reconciliations and ensure adherence to financial policies
- Oversee stock deliveries, ecommerce fulfilment and inventory control
About You
To be considered as a Retail Supervisor, you will need:
- Significant retail management experience
- Team leadership skills, with the ability to manage people and resources effectively
- Strong financial acumen, including interpreting data and managing stock processes
- Excellent organisation and prioritisation skills
- Strong visual merchandising abilities
Other organisations may call this role Shop Supervisor, Retail Team Leader, Assistant Retail Manager, Retail Manager, or Visitor Services Supervisor.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Retail Supervisor, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.



The client requests no contact from agencies or media sales.
Finance Manager - 4 days per week - National
Are you an experienced Finance Manager keen to join a growing organisation that makes a big impact on the health and wellbeing of children and adults through the healing power of music? Charity People is delighted to be partnering with Music in Hospitals & Care, a £1million turnover organisation to help recruit a part time Finance Manager.
Reporting to the Head of Finance, you will be managing one Finance Assistant. Working closely with the Head of Finance overseeing all processes and controls that feed into management accounts preparation, you will also be business partnering with the Senior Leadership Team, and budget holders.
This is a pivotal time to join this amazing charity, with an inclusive and strong CEO and staff.
Salary: £40,000 per annum (this will be pro-rata'd for 30hours per week)
Benefits Excellent benefits package including 35 days per year (inclusive of bank holidays), Employer Pension contribution of 6%, Death in Service benefits, access to an Employee Assistance Programme, and the opportunity for flexible working.
Contract: Part time 30 hours per week, Permanent
Location: Remote based role with an occasional travel to London, we encourage applicants from across the UK.
Key duties and responsibilities will include:
- Oversee day-to-day financial operations, working with Finance Assistant to ensure all financial transactions are recorded accurately.
- Lead the completion of month-end processes including preparation and posting of journals, balance sheet reconciliations including restricted fund reconciliations, and maintenance of control accounts.
- Assist the Head of Finance on drafting management accounts and cashflow
- Provide financial business partnering support to Senior Leadership Team and Managers as required.
- Collate and provide monthly payroll information to external payroll provider, reconciling payroll outputs to financial records.
- Support the Head of Finance in the preparation of year-end financial statements in line with the Charity SORP and statutory requirements.
- Act as the lead point of contact for the annual audit process, liaising with external auditors and preparing audit schedules and documentation as required.
- Act as a key contact for the charity's banking, payment platforms (Stripe, CAF, Paypal etc) and financial systems (Sage).
- Monitor bank accounts, oversee and authorise payment uploads, and ensure accurate reporting via banking platforms.
- Provide reconciliations for fundraising between CRM (Beacon) and Financial System (Sage).
- Lead and empower the Finance Assistant
Candidates applying for this role must have the following:
- Qualified by Experience (QBE), a recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA) or working towards a recognised Finance qualification
- Producing monthly or quarterly management accounts and providing suitable narrative as required
- Supporting or leading on aspects of the year-end processes and/ or the annual audit, including producing year-end schedules, accounts and liaising with the auditors
- Ability to build strong relationships with budget holders and being able to challenge them in a compassionate and respectful manner
- Strong verbal and written communication skills at all levels
- Strong interpersonal skills and being proactive
- Experience working on Sage 50
This role will be closing on 13th July, 2025 and candidates shortlisted will be required to answer three questions which will form as part of shortlisting by the client.
Therefore, please do apply without further delay!
Due to the nature of this role, the client may close this position early if we have suitable candidates.
First stage interviews will be held via MSTeams on Friday 18th July
Second stage interviews via MSTeams on Wednesday 23rd July
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Support Worker
We're looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster. No personal care or experience is required, just the right values.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead' Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate, and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Specialist Behavioural Support Worker
We're looking for kind, compassionate and resilient Specialist Behavioural Support Workers to join our Learning Disabilities service in Tower Hamlets.
£29,110.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
This role's shift pattern consist of early and late shifts, including weekends and bank holidays.
What you'll do:
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour.
- You are responsible in planning appropriate intervention to modify and resolve the behaviour.
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes.
- You understand and collaborate with the different support organizations accessible in the community.
- You exhibit a concrete basis in behavioural analysis.
- You will have ability and skill to present and feedback to other professionals in a formal setting.
- Reports possible cases of abuse, neglect, or endangerment appropriately.
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans.
- Measures goals and objectives of behaviour support plans to ensure they are being met.
- Communicates with parents and care managers regarding customer's progress in the absence of management.
- Analyses the behavioural interventions to determine their success.
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives.
- Assists newly recruited staff in facilitating behavioural interventions.
- Maintains up to date accurate records of customer's, service being provided and behavioural data.
Other Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Participate in the support planning and risk management, as facilitated by the lead Support Worker.
- Carry out security duties to ensure the safety of the customers and premises.
- Monitor the CCTV throughout the shift.
- Enable customers to make full use of community facilities by providing support as directed.
- Carry out support duties to enable customers to integrate into the community including e.g., accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities.
- Report any observations relating to customers welfare.
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements.
- Ensure Look Ahead Health and Safety policies and local protocols are always adhered to.
- Maintain records as required at the project under the direction of the support workers / management.
- Participate in team meetings/reviews and the general development of the service.
- Maintain records in accordance with Look Ahead's Information Management policies, procedures and guidance under the direction of the Support Worker's manager(s). Keep a clear desk at all times and assist with archiving and secure disposal of records when required.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Exudes a warm friendly presence and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate, and sensitive in style of communication.
- Is motivated towards excellence and improvement of personal performance with a can-do attitude.
- Ability to cope positively with challenging and diverse behaviour.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Operations Manager
Reporting To: Director of Operations
Salary: £38,000- £40,000 per annum (based on experience)
Location: London/Head Office Tooting Works
Contract: Permanent/full-time
Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)
About Us:
Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business.
Role Summary:
The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.
Role Responsibilities:
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
- Ensure the lettings process is well-managed and aligned with policies.
- Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
- Contribute to strategic operational planning and continuous improvement initiatives.
- Identify and resolve operational challenges in collaboration with senior management.
- Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.
Building Maintenance
- Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
- Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
- Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
- Conduct regular building inspections and implement corrective actions as needed.
- Drive sustainability initiatives, including energy efficiency and waste reduction.
- Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
- Maintain the Visitor Management System and ensure it is used appropriately and consistently
Health & Safety
- Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
- Develop and monitor health & safety procedures tailored to the site.
- Organise relevant training for staff and enforce contractor compliance.
- Maintain accurate H&S records, incident reports, and lead periodic audits.
- Support development and execution of emergency response and business continuity plans.
- Fire safety responsibility (Fire Safety designated person)
Lettings and Lease Management
- Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
- Check we are maintaining up-to-date tenancy records,
- Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
- Carry out twice-yearly audits of lease documentation.
- Maintain relationships with tenants to support retention and satisfaction.
- Monitor lease management by team, lease compliance and resolution of any lease-related issues.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
- At least 2 years’ experience in operations work.
- Previous experience in Lease management
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software,
- or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Rewards
- 25 days of annual leave plus bank holidays
- Personal annual training budget following probation.
- Employee assistance programme, including counselling.
- Regular team socials throughout the year.
- Generous sick pay allowance following probation.
- General eye test.
- Well-being day (one day per year).
- Volunteer day (one day per year).
Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check.
- Receipt of two satisfactory references.
- Proof of eligibility to work in the UK.
- Safeguarding training (can be trained on the job).
Please submit your CV and cover letter stating why you are interested in this role.
Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.
All Candidates must submit their CV and Cover letter.
The client requests no contact from agencies or media sales.
Property Team Administrator
We’re looking for a detail-oriented and proactive Property Team Administrator to join a dedicated team making a real difference in women’s lives across London.
Position: Property Team Administrator
Location: Hammersmith, London / Hybrid
Hours: 35 hours per week (Monday to Friday)
Contract: Permanent
Salary: £28,357 per annum
Closing date: Sunday 13th July 2025
Interviews/assessments: Week commencing 28th July 2025
About the Role:
This is an exciting time to join the charity as they expand their services and deliver over 160 new high-quality homes for single women. As Property Team Administrator, you’ll play a vital role in ensuring the delivery of safe and well-maintained homes for residents.
You’ll work closely with the Director of Property Services and the wider team, managing property data and compliance records, supporting contractor performance monitoring, and helping ensure landlord safety and quality standards are met.
Key responsibilities will include:
- Coordinating and compiling reports on repairs, maintenance and improvements performance.
- Responding to tenant and contractor queries professionally and in line with procedures.
- Supporting contractor performance management, including organising appraisal meetings and documenting outcomes.
- Preparing compliance information packs for gas, electrical and water safety.
- Matching invoices to purchase orders and ensuring timely payments.
- Assisting with Health & Safety and compliance records using CRM systems.
- Providing general administrative and facilities support, including meeting coordination and minute-taking.
About You:
You’ll be organised, tech-savvy, and confident handling property data with accuracy and care. You’ll be someone who thrives in a collaborative, values-driven environment and has a passion for helping others succeed.
Essential skills and experience include:
- Strong administrative experience with excellent attention to detail.
- Proficiency with Microsoft Office (Excel, Outlook, Word) and databases.
- Ability to manage workloads and coordinate activities to deadlines.
- Excellent written and verbal communication skills.
- A commitment to high standards and customer service.
- Experience in a not-for-profit or values-led organisation.
Desirable:
- Some knowledge of property repairs, maintenance or building construction.
About the Organisation:
The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.
Their vision is to make a positive difference to women’s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.
Other roles you may have experience of could include: Property Services Administrator, Compliance Administrator, Housing Services Administrator, Repairs and Maintenance Assistant, Asset Management Assistant, Property Coordinator, Maintenance Support Officer, Housing Administrator. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Meetings and Events Planner
London
£35,000 - £38,000 per annum
Join our client's Award-Winning Events Team!
Are you ready to take your career to the next level? We have an exciting opportunity for a Senior Meetings and Events Planner to join our client's prestigious team
Their iconic venue, nestled in the picturesque setting overlooking Regent’s Park, is home to the our client. This magnificent location offers a variety of meeting, conference, dining, and event spaces, along with services for virtual and hybrid events, as well as a medicinal garden. The space beautifully blends the heritage of our organisation with modern architecture, creating exceptional events and lasting memories.
As a Senior Event Planner, you will be a key member of their experienced and dynamic team. You will play a crucial role in converting high-revenue business opportunities and planning and coordinating both physical and hybrid events. Your efforts will help maximise income and fill unsold spaces which support our revenue targets. You will also drive high performance and engagement within the team by deputising for the diary/revenue and team managers as needed, and by supervising the commercial planning team to ensure best practices and change initiatives are implemented.
In addition to managing your own events, you will support the sales team by planning and coordinating events converted from new prospective clients with high revenue potential. Your role will involve maintaining and developing high-value key accounts, networking with existing clients, and engaging with past users to generate future business and develop new leads. A strong commercial awareness of profitable business and current industry trends is essential.
Responsibilities include:
- Liaising with customers from the initial enquiry stage, right through the customer journey to post event follow up including for physical, hybrid and virtual events.
- Arranging and conducting client venue visits, handling enquiries and following up with detailed proposals.
- Demonstrating an in-depth knowledge of the product, pricing and packages on offer,
- Demonstrating commercial awareness in order to successfully negotiate with customers to win their business.
- Participating in site visits, handling enquiries and taking ownership of large revenue events, as directed by the Business Development Manager.
- Ensuring the successful delivery of events, by communicating, coordinating and compiling event details and liaising with the event operations and front of house teams.
- Preparation and processing of accurate deposits and invoices.
- Generating and reporting on activities as required.
- Yield management, ensuring up to date activities and maintenance of accounts in the CRM system.
- Creating and managing Key Account plans.
- Delivering a consistently high level of customer service.
Experience
- Educated to A-level, or equivalent business or event management qualification.
- Demonstrate relevant experience in Event Planning and Coordination with the skills, knowledge and commercial understanding required for the role.
- Working in a direct planning role within the hospitality/events industry specialising in conferences, meetings, dining and events, with a minimum of 2 years of experience.
- Working knowledge of Microsoft office applications.
- Being commercially aware of finance, budget management and working in a profitable business.
- Having knowledge of food and beverage in the context of the hospitality and events industry.
- Ability to prioritise your own workload and completing tasks with a high level of accuracy.
Benefits
The benefits they offer include:
- 27 days holiday per annum, plus bank holidays
- group personal pension plan with 7% employer contribution
- interest-free season ticket loan
- life assurance
- annual pay award
- employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team – includes employment and work-related health assessments, health checks and work station assessments
- cycle to work scheme
- corporate eye care scheme
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform – including discounts on cinema tickets and a range of high street brands
- health cash plan
Closing date: 5pm 4 July 2025
Interview date: Week beginning 7 July 2025
As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.
SUMMARY OF THE ROLE
This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.
Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.
MAIN DUTIES
Fundraising Communications:
- Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
- Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
- Use Dot Digital to send communications and securely hold and update donor contact information
- Work closely with the School’s Communications and Marketing department to advance design and content briefs as required.
Event Planning & Delivery:
- Attend annual School calendar planning meetings
- Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
- Support the delivery external events for existing donors as well as cultivation events for prospects
- Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
- Log and track all event invitations, RSVPs and attendance through the CRM
- Work closely with the teaching staff to coordinate any activities that are student-facing.
Donor Data Stewardship:
- Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
- Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
- Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
- Keep accurate contact data and record keeping for the wider team reporting and monitoring needs
Legacy Gift Administration:
- Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
- Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.
General Support:
- Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond.
PERSON SPECIFICATION
Essential Criteria:
- Willing to work collaboratively across all functions of the department and wider School
- Daily working knowledge of Windows PC systems and Microsoft Office programs
- Minimum of two years administrative and operational experience
- Experience in maintaining and managing a contacts database
- Experience of working in a non-profit or charity fundraising environment
- Confident and well presented with strong relationship management skills
- Ability to present information concisely and effectively, both verbally and in writing
- Good organisational skills with ability to prioritise work to meet tight deadlines
- Numerate with a meticulous attention to detail and able to understand budgets
- Flexible to assist at performances and events falling outside normal working hours
Desirable Criteria:
- Empathy with and a commitment to the aims and ethos of the School
- Previous experience of organising premium events and large functions
- A knowledge and appreciation of the arts, particularly dance and ballet
- Previous experience of using Access CRM
- A good understanding Dot Digital
- IoF qualified and/or relevant degree subject
SAFEGUARDING DUTIES AND RESPONSIBILITIES
The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:
- To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
- To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
- To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
- To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.
The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.
We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.
The client requests no contact from agencies or media sales.
Are you someone who thrives on making a genuine difference to people’s lives? Do you have experience working in health, social care or the voluntary sector and want to play a vital role in improving how older people access the support they need? If so, we would love to hear from you.
Age UK Bromley & Greenwich is seeking a dedicated and compassionate Care Navigator to join our expanding team in partnership with Oxleas NHS Trust. Based at Memorial Hospital in Woolwich, you will be embedded within a multi-disciplinary team working on the Proactive and Frailty pathways. Your focus will be on supporting older people with complex needs, helping them navigate health and social care systems, and connecting them to relevant services across the community.
This is a key role that sits at the heart of person-centred care. You will attend multi-disciplinary team meetings, work alongside professionals including GPs, case managers and mental health staff, and spend time speaking directly with patients and their families. Your role will be to truly listen, identify what matters most to the individual, and help them take practical steps towards better health, independence and wellbeing.
Key responsibilities include:
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Attending Multi-Disciplinary Team (MDT) meetings and contributing to holistic care planning
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Working with patients to understand their needs, provide emotional support and signpost to local services
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Liaising with a wide range of professionals across the NHS, social care and voluntary sectors
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Inputting information into systems including RIO and Framework I, with training provided
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Keeping accurate records and contributing to service evaluation and improvement
We are looking for someone who is:
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Experienced in health, social care or voluntary sector settings
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Empathetic and a confident communicator
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Able to build strong relationships with a range of professionals and clients
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Organised, reliable and motivated by positive outcomes for others
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Comfortable working independently and as part of a team
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Passionate about supporting older people to live well and with dignity
This role offers the opportunity to be part of a well-respected local charity with a strong values-led culture. You will be joining a supportive team that values collaboration, creativity and kindness. As a Care Navigator, your work will have a direct impact on people’s lives at a time when they are most vulnerable.
For the full person spec and job description please download the job pack.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Meetings and Events Manager
Reports to: Senior Manager, Team and Operations
Hours of work: Full time
Salary: £35,000 to £40,000 according to experience
Location: High Holborn, London (this role is office based located between Russell Square and Chancery Lane)
Job type: Permanent
Job summary
The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a Society of over 1,700 members from 100 countries, who work in, or are interested in tropical medicine and global health.
RSTMH organises and participates in events as a crucial way of showcasing, discussing, and debating key areas of tropical medicine and global health research and practice. Our range of events are wide. We deliver conferences and webinars, social events, research meetings for early career professionals, and high-profile debates and discussions. They happen across the UK and around the world, both online and in person. Our events add to the impact of our work in tropical medicine and global health, but also raise funds to allow us to continue our work as a charity.
The Meetings and Events Manager would lead on the delivery of the RSTMH meeting and events strategy. The role requires a self-starter who is excited by the prospect of working on such a broad range of meetings and events. The candidate needs to have excellent communication and relationship building skills, and to be organised, flexible with a great attention to detail. They should be comfortable liaising with venues for meetings space, developing budgets for events, managing logistical aspects of the events programme and setting up new events online and in person.
Main responsibilities
- Overall responsibility for the meetings and events programme, achieving its financial and other goals and KPIs under the existing strategy
- Overall responsibility for the delivery of the events with a focus on expanding global reach, supporting careers, and improving the financial position
- Manage events from conception to completion - delivering events to the highest standard to meet their objectives of success – quality and cost effectiveness
- Attend the Meetings and Events Committee, optimising meetings including helping set the agendas, leading discussions, writing minutes, liaising with the Chair
- Assist to identify, appoint, and manage Scientific Chairs, Committees, and Sub Committees to secure event speakers, secure attendees and sponsors
- Overall management of the income being delivered from ticket sales, sponsorship and other income streams linked to meetings and events, with support from line manager and CEO
- Responsible for the income and expenditure budgets and monthly reforecasts for our meetings and events, and ensuring accurate financial record keeping
- Support and train colleagues to run meetings and events online.
- Work with the team to develop all event materials – physical and digital
- Work with CEO and Senior Manager to identify sponsors, develop proposals and negotiate income
- Produce comprehensive event briefings for speakers, team, and Board
- Support and attend events, sometimes out of office hours, in and out of the UK
- Evaluate and report on the success of each event and consider areas of improvement
- Ensure up to date event information is publicised on the website and on other RSTMH channels
- Work with the team at RSTMH to develop and implement a marketing plan for events
- Manage all event enquiries, from external and internal stakeholders
- Liaise with and manage relationships with event stakeholders internally and externally, including suppliers, members, committees, Board, speakers, sponsors, exhibitors
- Work with the Membership Manager to maximise the engagement of event attendees in RSTMH’s work, and conversion of events attendees to be members
- Develop processes to ensure we capture all data from events, through our CRM
- Ensure efficient processes exist for ticket sales, paying expenses and invoices and all other aspects of RSTMH meetings and events
- Develop longer-term event strategy for RSTMH
- Document and maintain accurate process and guidance documents for the Meeting and Events role.
Person specification
- Professional and articulate
- Degree level education or relevant proven work experience
- At least 3 years proven track record of managing and delivering in person and online events including selecting and negotiating agreements with suppliers, drawing up cost and income budgets, delivering events and monitoring and evaluating their success
- Strong experience of working with a CRM system
- Experience of running online events, with knowledge of variety of platforms
- Strong project management and organisational skills
- Evidence of working with events committees and managing suppliers to deliver events
- Strong budget management experience including forecasting, and planning
- Excellent problem-solving skills with a proactive approach and mind-set
- Excellent communication skills, both written and verbal
- Brilliant time management and task prioritisation skills
- Evidence of working with team and Board members
- Meticulous attention to detail
- Can-do attitude to take ownership of events
- Relationship building skills, being able to inspire others and bring them with you
- Passion for RSTMH and its work
- Reliable team player – able to identify areas of interaction with other activities of our work, and able to work with team to increase success
- Willingness to work unsocial hours as required, and to undertake travel outside of London and the UK, with reasonable notice
- Motivation to hit the ground running
The deadline for this role is 5pm BST 13th July.
Please note that we will be interviewing candidates before this date so may close recruitment before the deadline.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered. (Please insert your supporting statement where it asks for your cover message or covering letter).
No agencies please.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered. (Please insert your supporting statement where it asks for your cover message or covering letter).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Email Marketing Coordinator
These are exciting times for the charity and we now have an excellent opportunity for a proactive and professional Email Marketing Coordinator with outstanding organisational and interpersonal skills and a strong customer service ethic, to join the busy Digital Team.
The is a remote working role on a 12 month fixed term contract.
Position: Email Marketing Coordinator
Location: Remote (The working pattern for this role will combine onsite and home working, with onsite attendance currently anticipated to be 1 day per month)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday - Friday
Salary: £30,268
Contract: 12-month fixed term contract starting on 1 September 2025
Closing Date: Sunday 20 July 2025. However, we reserve the right to close this role early if a suitable candidate is found.
About the Role
As Email Marketing Coordinator, you will spearhead the creation and implementation of innovative email marketing campaigns that boost engagement and drive conversions. In this vital and rewarding role you will be responsible for the end-to-end email marketing process – from campaign planning, content development, A/B testing, list management, automation, personalisation, performance tracking and reporting.
Your principal duties and responsibilities will include:
· Leading the enhancement and optimisation of the email strategy to boost engagement, increase brand awareness, and drive revenue.
· Simplifying and improving email production processes to boost efficiency across key teams, especially in fundraising and commercial.
· Collaborating with colleagues to create personalised campaign journeys that enhance supporter engagement and lifetime value and to ensure the proper and accurate segmentation of supporter data for all campaigns.
· Collaborating with the Digital Development Manager to design, implement, and analyse campaigns, using a test-and-learn approach to continuously optimise performance and enhance engagement.
· Managing the email welcome journey for e-news sign ups, and support on the development of other supporter journeys for a range of audiences across the team.
· Day-to-day management of the email-marketing programme, including drafting, building and managing campaigns and automations, and managing audiences.
· Working with colleagues and draw on existing data to develop insights and understanding about supporters, and using this information to develop content which is engaging, informative, and meets supporters’ needs.
About You
We are looking for someone who is educated to degree level or has the equivalent in experience.
You will also have:
· Experience of managing email send platforms, including building customer journeys and reporting email success metrics, and strong understanding of email marketing platforms and automation tools.
· Expertise in email marketing best practices, including segmentation, deliverability, and optimisation strategies.
· Experience in supporter stewardship communications and journey planning to enhance engagement and maximise lifetime value.
· Excellent written English with experience writing for the web with good copywriting skills and editorial capability – able to manage the content lifecycle, with a keen sense of brand awareness.
· Excellent consultancy skills, translating digital terminology and processes into clear and concise language to a variety of stakeholders.
· Solid project management skills – able to organise and manage multiple projects whilst dealing with a number of conflicting demands and timescales.
Benefits include
· Competitive pension.
· Life assurance – 2 x annual salary.
· Healthshield.
· 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
· Wellbeing team.
· Recorded Pilates and Yoga classes.
· Long service awards.
· Healthshield plan
· Free parking.
· Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Email Marketing Coordinator, Marketing Coordinator, Marketing and Communications Coordinator, Digital Coordinator, Digital Marketing Coordinator, Email Marketing Assistant, Marketing Assistant, Marketing and Communications Assistant, Digital Assistant, Digital Marketing Assistant. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
We are 4 Day Week employer
Purpose of the role
Join Brook, the UK’s longest-running sexual health charity and help us shape the future of education, wellbeing, and digital services for young people.
We’re looking for a commercially-minded Business Development Manager to drive growth across Brook’s education, training, and consultancy offers.
It’s a chance to join a dynamic, mission-led team committed to creating lasting change. You’ll play a key role in securing high-value contracts, identifying new market opportunities, and collaborating with colleagues across the charity to co-create services that are needed and impactful.
Essential criteria
- 2 years of account management, or sales experience.
- Experience of working within the third or public sector
To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.
About the role:
- Hours: Full Time 37.5 Hours per week
(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)
- Contract: Permanent
- Location: London
- Salary: £39,000
- Closing date: 27/07/2025
- Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.
About Brook:
Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.
Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.
We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Benefits of working for Brook:
- 4 Day Week (Working 20% hours less without salary decrease)
- Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Sick pay (from 3 up to 12 weeks fully paid)
- Flexible working
- Gratitude scheme
- Assisted purchase scheme
- Cycle to Work up to £1k
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme – with contributions matched up to a maximum of 4%
- Training and development opportunities
- Coaching
Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.
Please note: internal applicants with live sanctions will not be considered for this role.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.
Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.
Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose
Working with People Safely. Safe Place, Safe People.
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
About the role
This is an exciting opportunity to join the growing Finance team at Dementia UK in a new role that will oversee the smooth running of the accounts function. As the Accounts Supervisor, you will be responsible for accurately posting expenditure to the accounts system, Business Central and providing support and training to the Assistant Accountant.
The role involves overseeing the entire finance function, ensuring timely payments, including international transfers and BACS runs. You will work closely with other departments to ensure invoices are correctly coded and maintain a smooth flow of information between Finance and other teams. Additionally, you will process and manage staff expenses, including both the payment and administration of the expenses system.
Your responsibilities will also include preparing monthly bank reconciliations for the main Dementia UK bank account, as well as month-end balance sheet reconciliations and related journals. You will assist in preparing year-end information for the financial statements and the annual audit in addition to regularly monitoring the Finance inbox. Ensuring that financial processes and procedures are compliant with GDPR will be a key aspect of your role.
To succeed in this position, you will need a good general education to degree level or equivalent, or be part-qualified by experience and actively studying for AAT, CIMA, or ACCA. You should be computer literate in Excel, Word, PowerPoint and at least one accounting programme. Strong accounting and financial management skills are essential, along with the ability to report to and coordinate with multiple stakeholders.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recrutiment team.
This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.