Customer service jobs in Birmingham

The Charity and The Vision.   

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 800 young people.  We are currently embarking on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

We are proud of our vibrant, non-traditional culture, which puts the needs of the bereaved military community at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Scotty’s is seeking an experienced bereavement counsellor, with a strong focus on Scotty’s adult community, to join our small but effective team. The role involves supporting adults, and also children and young people affected by bereavement, which may include death in service, illness, or suicide. 

We want everyone affected by military connected bereavement to have: 

• Access to the very best emotional health and wellbeing support.   

• Outstanding development opportunities.   

• The chance to smile again.  

• Confidence and clarity in navigating their entitlements. 

We call these our Promises. Our promises align with our four programmes: START, SMILES, STRIDES and SUPPORT.

• The START Programme ensures that there is a single point of contact for adults who need to gain confidence and clarity in navigating their entitlements following a bereavement. 

• The SMILES Programme provides children and adults with the chance to smile again.

• The STRIDES Programme provides children with outstanding development opportunities.

• The SUPPORT Programme provides the very best emotional health and wellbeing support to children and adults who are struggling to cope following a bereavement.

Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.But all four programmes work closely together (we call this the Families team).

Role Mission:

The Scotty’s Bereavement Counsellor will work with our adults, children and families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life. 

This role will be accountable for: 

Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with anyone affected by military connected bereavement, helping them process their emotions and find ways to adjust to life after a loss.

The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that the whole Scotty community receive exemplary care.

What are the 3-month goals for this role: 

• Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our community so that they can advise and support individuals and families in their case load.

• Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our community!). 

• Would have begun supporting the community members assigned to their caseload by the Head of SUPPORT.This will be through online 1:1 delivery, and some group online sessions, drop ins or workshops. 

• Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.

• Begun attending peer supervision sessions with the SUPPORT team. 

What are the 6-month goals for this role: 

• Will have established a caseload across the Scotty community, as assigned by the Head of SUPPORT.

• Will have begun to support the wider Families team by attending Scotty events.At Scotty events, a SUPPORT team member often attends to provide support to any families who may need it on the day (this may require occasional weekend or evening work). 

• Will be working cohesively with the Families team and the wider Scotty team to share knowledge and skills.Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise. 

• Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.

• Regularly meeting with your selected external supervisor.

What are the 9-month goals for this role: 

• Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the outcomes of your support.Scotty’s uses a range of practitioner and impact measurement tools to monitor the impact of SUPPORT team’s work.

• Will be a valuable member of the SUPPORT programme, Families and the wider Scotty team. Providing high-quality bereavement counselling and support directly to the Scotty Community and by working collaboratively with other team members. 

• Will be contributing to developing resources and workshops that support the Scotty Community. 

What are the key responsibilities of this role:  

• Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by community members. 

• Facilitate group therapy or support groups when appropriate. 

• Conduct initial assessment to determine clients’ needs and suitability for counselling.

• Maintaining accurate and confidential case notes in a timely fashion using our CRM in accordance with data protection and organisational policies. 

• Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.

• Part of a team creating and developing resources and materials for the whole Scotty community.

• Working collaboratively within the SUPPORT team, including peer supervision. 

• Working collaboratively within the Families team to ensure that Scotty community members and families are directed to the appropriate services in a timely fashion.This could include directing people you are working with towards our educational grants, our respite breaks, our events, our START support or our advocacy.

• Liaise with other professionals such as GPs, CAMHS, social workers, education or other professionals where appropriate to ensure holistic care and management of risk. 

• Attending at least six (mandatory) face to face team days, normally located in the East of England, alongside some in person team meetings.

• Participate in regular clinical supervision and continuing professional development.

Skillset and Experiences Required:  

Essential 

• Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).We may consider applications from practitioners with HCPC or NCPS membership too.

• Level 4 Counselling / Psychotherapy Diploma or above. 

• Significant experience (post qualification), providing bereavement counselling to adults and some experience of counselling with children and young people (0-25yrs). 

• Experience and training with NICE-approved talking therapies.

• Strong understanding of grief, bereavement, trauma and the impact of loss, and experience supporting traumatic bereavement or more complex grief presentations. 

• Demonstrable safeguarding knowledge and experience 

• Confident in professional judgement, boundaries, safeguarding and confidentiality.

• Willing and able to support lower-level emotional support needs as well as more complex presentations, depending on service demand. 

• Experience of managing a complex caseload effectively.

• Ability to work flexibly, including occasional evenings for drop-ins, later appointments or events in line with service need. 

• Excellent computer literacy. 

• Ability to engage with peer supervision and external supervision (organised by Scotty’s) effectively. 

• Ability to engage with a culture of continuous learning and support the learning of others.

• Reflective, curious and open to feedback. 

• Willingness to work flexibly as part of a team and independently to meet the needs of the service.

• Commitment to professional standards and ethical practice. 

Desirable 

• Military-connected experience or knowledge would be an advantage but not essential if you have a willingness to learn. 

• Experience of group work and peer support delivery would be helpful. Willingness to lead on these sessions as required. 

• Experience in end-of-life care and pre-bereavement work. 

• Experience of online counselling.

• Experience and training in counselling linked to suicide and suicidal ideation. 

• Knowledge of or experience using assessment tools such as WEMWBS or CBSQs. 

• Knowledge of statutory services and systems.

Additional Information 

• The role may require evening or weekend work from time to time 

• Enhanced DBS check required 

• Travel will be required to events and team training days 

• APPLICANTS MUST BE BASED WITHIN 2 HOURS TRAVEL OF CAMBRIDGE

The Scotty’s Way 

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First 

1. Everyone a Supporter, Every Supporter a VIP 

1. Love What You Do 

1. Remember, Every Day 

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates. 

Online harm is not inevitable. This is our urgent and hopeful mission.

We are Molly Rose Foundation, founded following the death of 14-year-old Molly Russell. We work at the intersect of suicide prevention, online safety, and tech accountability to demand a safer online world and move beyond the preventable harm. We believe a better online world is possible, one where young people are protected, championed and equipped with the skills, confidence and critical algorithmic literacy they need to navigate digital spaces and thrive.

Working closely with the Head of Partnerships and Fundraising, we’re looking for a Trusts and Foundations Manager to join our small team at a critical growth point to build and deliver a Trusts Fundraising Strategy (currently projected to generate c.£600K in 2027) laying the groundwork for long term, sustainable income generation as part of our wider Fundraising Strategy.

This is a new role for someone with substantial experience working in Trusts Fundraising, as well as strong project development skills, who can take our fledgling portfolio of funders and transform it into a pool of engaged supporters invested in MRF’s work in the long-term. You will have a demonstrable track record of securing five-six figure sums, the ability to create propositions in collaboration with programmatic colleagues, and the confidence to present compelling cases for support to a range of philanthropic organisations. You will also have excellent communication skills both written and verbal, a keen eye for connecting philanthropic organisations to the right projects to develop meaningful relationships, and the skills to deliver high-quality, detailed bids to further our strategic objectives.

We're particularly interested in hearing from applicants with experience working in one or more of the following areas: online safety, tech accountability, suicide prevention, education or children’s mental health.

You will join a small, ambitious organisation with big plans and a strong values-led culture. If you're motivated by improving online safety, suicide prevention and helping young people to live long and stay strong, we'd love to hear from you.

We offer a comprehensive package that includes:

• 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
• Annual leave buyback scheme, with the option to purchase up to 5 additional days;
• Employee pension scheme;
• £500 employee wellbeing budget;

We welcome applications from diverse range of applicants in circumstances, and actively welcome flexible working requests (any requests would be on the understanding that this is a full-time position).
 

Application Process
To apply, please send a CV (max. 2 sides A4) and cover letter (max. 2 sides A4) via the Charity Jobs website. In your covering letter we'd like to understand how you meet the person specification for this role - your application will be scored against these criteria.

Application closing date: Monday 17 August 2026 at midnight we may close early should we receive a high volume of applications but no earlier than Monday 10 August. 

There will be an initial interview held online during the week of 24 August 2026 and a follow-up second stage meeting that will be in-person in London (dates TBC).

 

Income Processing Officer | Immediate Start | Homebased

Homebased | Mon-Fri, 9am-5pm | 3-4 month contract (possible extension)

We’re recruiting on behalf of a respected national charity for an experienced Income Processing Officer who can start immediately and quickly become a key part of the Finance and Fundraising team.

What you’ll do

• Process and post fundraising income accurately.

• Import and maintain supporter donation data.

• Run and quality-check monthly Gift Aid claims.

• Process invoices and reconcile donation reports to bank receipts.

• Liaise with Finance, Fundraising teams and external agencies to ensure accurate coding and compliance.

What we’re looking for

• Proven income processing experience, ideally within the charity/not-for-profit sector.

• Strong CRM skills (Raiser’s Edge and/or Salesforce).

• Good working knowledge of Excel, Crystal Reports and Microsoft Access.

• Solid understanding of Gift Aid, GDPR and fundraising compliance.

• Excellent attention to detail and ability to meet deadlines independently.

Important information

• Immediate start available.

• Teams interviews.

• Basic DBS required before start.

If you’re available immediately and have the charity income processing experience we’re seeking, apply online today I would love to have a conversation with you!

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

 

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

 

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Please note:  Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent.  Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

We are looking for someone who is able to develop warm and fruitful relationships with key church and network leaders in the Midlands and North. With a deep theological knowledge and a good understanding of how charities operate, you’ll know the landscape of church life and have an established network of contacts. You’ll be good at communicating both one-to-one and in front of an audience, and comfortable in a variety of church-related situations. We’re looking for someone who is able to provide leadership to volunteers and be a self-starter with a passion to encourage deeper Bible engagement in church congregations. 

This role would suit someone who is able to work flexibly to attend some evening events and weekend church services, and who lives in or around the Midlands or North. Our work engages with a wide range of church traditions, as aligned with our generous orthodoxy, and the suitable candidate will be comfortable working with people and churches of differing traditions and backgrounds.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words 

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date:  9 August 2026 

Interview date: The first round is online on Monday 17 August, and the second round is in person at our Swindon office on Tuesday 25 August.

Make a difference every day with PDSA  

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

About the role

Are you passionate about developing innovative products and propositions that inspire people to take action? Do you enjoy using data and customer insight to shape strategies that deliver meaningful results?

We're looking for a Proposition & Product Manager to join our Marketing, Communications & Fundraising team. In this exciting role, you'll help develop and optimise fundraising and commercial propositions that engage supporters, attract new audiences, and generate sustainable income.

Working collaboratively across marketing, fundraising, philanthropy, retail, data and analytics teams, you'll play a key role in ensuring our products and supporter journeys are relevant, compelling and aligned with our brand.

What you'll be doing:

• Develop and manage fundraising and commercial propositions from concept through to evaluation.
• Use audience insight, market trends and performance data to identify opportunities for growth and innovation.
• Build compelling business cases to support investment in new products and propositions.
• Analyse supporter behaviour and engagement to optimise products and improve the customer journey.
• Work closely with colleagues across marketing, fundraising and philanthropy to prioritise projects and maximise impact.
• Test and refine propositions with target audiences to ensure they are engaging and effective.
• Provide strategic recommendations that support individual giving, legacies, partnerships, philanthropy and commercial initiatives.
• Build strong relationships with internal teams and external partners to identify opportunities and share insight.
• Ensure all propositions align with organisational objectives, brand values and relevant policies.

Please note this role is primarily home based, with occasional travel required to attend meetings other business needs.

About you

We're looking for someone who combines commercial thinking with creativity and a passion for understanding audiences.

You'll ideally have:

• Experience developing fundraising propositions or products within the charity or non-profit sector.
• Strong analytical skills with the ability to turn insight into actionable recommendations.
• Knowledge of marketing principles, audience segmentation and customer journeys.
• Excellent stakeholder management and communication skills.
• The ability to manage multiple projects and influence cross-functional teams.
• Experience of audience engagement strategies would be an advantage.

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  

• Life assurance providing four times your annual salary for added peace of mind.  

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  

• Enhanced maternity, paternity and adoption leave to support you and your family.  

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.  

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.  

                                                        The Road Safety Trust Job Description

                                                          Governance Administration Officer

 

 

JOB TITLE: Governance Administration Officer

RESPONSIBLE TO: Governance & Compliance Manager

LOCATION: Remote based but with occasional travel required to the head office of our trading subsidiary company, UKROEd, in Manchester, and nationally throughout the UK and RST meetings in London.

CONTRACT: Permanent

HOURS: 22.5 Hours per week (0.6 FTE) (To include Mon-Weds)

SALARY: £32,043 (FTE1) /£19,225 (Pro Rata)

CLOSING DATE: 16 August 2026

TO APPLY:  CV and Covering Letter Required 

 

About The Road Safety Trust

 The Road Safety Trust (RST)  is the largest independent grant-giving charity in the UK dedicated to enhancing road safety. Established with the mission to achieve zero road deaths and zero serious injuries on UK roads.

The Trust focuses on funding research and practical interventions aimed at reducing road injury and improving safety for all road users.

The Road Safety Trust is the sole member of its wholly owned trading subsidiary company (UKROEd) which operates the National Driver Offender Retraining Scheme (NDORS).

Surpluses from UKROEd are gifted to the Trust each year, enabling the continuous support of various road safety projects and research grants.

The Road Safety Trust values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce and board. As such, all relevant applicants will receive consideration for employment without regard to age, race, sex, gender reassignment, marital status, disability, or pregnancy status.

Please visit the RST website to see how your personal data will be used. 

  Role Overview

The Governance Administration Officer will be an integral member of the Trust’s Governance and Administration Team, supporting the Governance & Compliance Manager to ensure the effective and efficient administration of governance and compliance activities of the Trust as well as providing administration support to the wider team alongside other administration staff.

Primary Responsibilities

 Governance

1. Provide administrative support to enable effective management of The Road Safety Trust’s Governance and Compliance activities.

2. Support co-ordination of RST Board and Committees. This may include timely preparing meeting packs, taking minutes, following up actions and organising logistics for virtual and physical meetings.

3. Maintain accurate Governance and Compliance registers e.g. conflicts of interest, skills matrices, Terms of Office records and end of year governance documents, ensuring accuracy and validity of information.

4. To ensure documentation in relation to RST Trustees is maintained appropriately.

5. Support Trustee recruitment and induction, coordinate Trustee training, and regulatory reporting.

6. Co-ordinate and monitor Policies and Procedures reviews and maintain the Policies register.

7. Provide support for the internal audit programme, coordinating audit meetings, compiling  documentation and assisting with actions and reports.

8. Support risk management information, including risk registers other compliance activities.

9. Provide support for Board and Committee reports and dashboards to demonstrate progress against key actions and service delivery at RST.

10. Support the preparation of the annual report and organisation of the AGM.

Administration

11. Use Microsoft Office, HR, Finance Systems to ensure RST policies and processes are adhered to.

12. Ensure the provision of information in the relevant sections of SharePoint for easy access by staff as required.

13. Contribute to the organisation of events, workshops and conferences as required.

14. To support the finance function of the Trust as appropriate.

15. Identify and contribute to improvement of processes and procedures. 

16. Maintain accurate and confidential records in line with GDPR and data protection legislation, ensuring safe storage and responsible sharing of data.

17. Support with cover for the rest of the administration team as required.

18. Undertake any other duties reasonably required by the role.

Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar

We are looking for a candidate who can use their organisational and marketing skills to help attract and engage those shaping the future of education!

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.

About the role

The National Institute of Teaching is seeking a highly organised and proactive Marketing and Recruitment Coordinator to support the delivery of our marketing and recruitment activity.

This is an exciting opportunity to join a purpose-driven organisation working to improve the quality of teacher and leader development across England. At the NIoT, we believe that teaching is a fundamental societal good, a privilege and a responsibility. This belief shapes our work and our commitment to supporting teachers and school leaders to make a lasting difference for children and young people.

In this role, you will support the development and delivery of marketing campaigns, help create engaging recruitment and marketing content, coordinate activity across the team, and maintain high-quality systems and processes. You will also support reporting, budget management, CRM use, and the development of standard operating procedures.

We are looking for someone with excellent organisational skills, strong attention to detail, and the ability to communicate clearly and professionally. You will be confident working with data, documents and digital tools, and able to build positive working relationships with colleagues across the organisation.

You do not need to have worked in education before, but you will need to share our commitment to the aims of the National Institute of Teaching and have a genuine interest in the value of teachers, school leaders and high-quality professional development.

This is a hybrid role, with an expectation that the postholder will work from the office at least once a fortnight, and occasionally more frequently where required to meet business needs. The role also involves occasional national travel, which may include overnight stays.

Key benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 31 July 2026.
Interview dates: 10 and 11 August 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking to welcome an approachable, enthusiastic, and caring Dementia Adviser to join our supportive team in Coventry area working 35 hours per week.

This is a community-based role involving regular travel across the Coventry area including local home visits, meetings and supporting and facilitating a range of society groups, including the delivery of awareness raising talks and dementia friends’ sessions with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.

You don't need previous dementia experience to apply.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

About you
You will have:

- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, retail, hospitality or other people-focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You may occasionally represent Alzheimer's Society at local events, providing information about dementia and signposting people to further support and resources.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

Regional Volunteer Team Lead- Scotland and North-East England 

CSSC 

Remote 

£33,000.00 

Full-time 

Perm anent 

Membership Organisations 

Job description 

Pay: £33,000.00 per year 

Job description: 

Position: Volunteer Team Leader 

Location: Remote in Scotland and North-East England

Full-time Salary: £33,000 + car 

Job Title- Volunteer Team Leader 

Department- Volunteer Delivery 

Reports to- Head of Change 

Grade- Team Leader 

Job Purpose 

To provide regional team leadership to designated Regional and Area Associations and their volunteers that inspires the delivery of excellent member benefits, sports and leisure events at a local level. 

Key accountabilities 

• To support volunteers to deliver a regional and local programme that:

• Aligns to the CSSC strategy, mission, vision and values

• Adheres to operating processes, framework and legislation

• Enhances volunteer skills and experiences, celebrates volunteering, and attracts new volunteers to CSSC 

• To work collaboratively with the Regional Chair and volunteers to monitor progress in line with their annual plan, attend local meetings and evaluate the delivery of activities and events. 

• To foster effective networking and collaboration across the team championing best practices, seeking out new ideas, new ways of doing things, and celebrating success. 

• To attract, recruit and induct new volunteers in such a way that they feel confident and can provide an excellent service for our members. 

• To help volunteers to meet personal development goals and aspirations, ensuring that key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC. 

Dimensions 

No. of direct reports: 0 

Total staff overseen: 0 

Internal contacts: Volunteer Support Team , Events Team, Sports and Physical Activity team, Marketing andCommunications Team 

External contacts: Regional and Area Officers, Communications Officers, Event volunteers 

Person Specification:  

Personal effectiveness - Essential 

• Ability to manage and organise time and workload effectively. 

• Resilient and flexible with the ability to work under pressure 

• Ability to build and manage strong working relationships. 

• Able to work independently and as part of a team. 

• Personal drive and enthusiasm with a positive attitude and a desire to succeed 

• Committed to continuous improvement 

Skills, experience & qualifications: 

Essential 

• Minimum of 3 years relevant volunteer management experience either in the work place or attained through a relevant qualification. 

• Intermediate to advanced level of MS word and Excel 

• Ability to communicate both through written and verbal 

• Full UK driving licence as travel will be required for this role 

Desirable 

• A relevant degree or professional qualification in volunteer management 

is not essential but may be advantageous. 

• A working knowledge of CRM and digital Event Management Systems 

• Experience with building and working with high performing teams 

Job Type: Full-time, Permanent 

Benefits:  

• Additional leave 

• Company car 

• Company pension 

• Cycle to work scheme 

Experience: 

• Volunteer Management: 3 year (preferred) 

Licence/Certification: 

• Driving Licence (required) 

Work Location: Remote 

Contract type

12-month fixed term, full-time (with probation period)

*we will consider applicants looking for a 4 day per week role. 

Location 

Remote, UK based

Salary 

£52,000 per annum, pro rata 

Benefits 

·25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata)

·Additional time off (Office closure) for a week in December and August

·10% employer pension contribution

·Other standard Foxglove benefits 

Reports to

Co-executive director 

Application deadline

Monday 17 August at 0900

About us

Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.  

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. 

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision, forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.

The role

Foxglove is seeking a Digital Campaigner to deliver our digital campaigning, our digital communications, our social media and our website. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states’ misuse of algorithms and AI. 

We want people in power to put an end to tech abuses that negatively impact our lives. But we’re up against an army of Big Tech lobbyists, working to shield their industry – and its vast profits – from any form of restraint. That’s why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires.

We’re looking for someone with significant experience in digital campaigning. The Digital Campaigner will not only identify these areas but act to implement the strategy they help devise – taking a hands-on and energetic approach. 

As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns. 

Job Description

Digital campaigns

• Develop and lead digital campaign strategies that support Foxglove’s litigation and advocacy work, translating our cases and work into compelling public-facing campaigns.
• Design and deliver end-to-end digital campaign activations – including email campaigns, petitions, actions, donation drives and supporter journeys – using Foxglove’s CRM and campaign tools.
• Identify campaign moments and news hooks and move quickly to mobilise supporters and generate public pressure at critical points in Foxglove’s cases.
• Monitor and report on campaign performance, using data and analytics to learn and improve tactics over time.
• Work closely with Foxglove’s legal and advocacy teams to ensure digital campaigns are timely, accurate, and strategically aligned.
• Contribute to the development of Foxglove’s overall digital strategy, bringing expertise in best practice in digital campaigning.

Supporter engagement

• Grow and steward Foxglove’s supporter base, reaching new audiences and fostering relationships with existing supporters.
• Support Foxglove in the development and delivery of our supporter growth strategy.
• Develop and deliver supporter communications – including coordinating a supporter communications grid, drafting and delivering regular email updates, newsletters, and action alerts – that inform and drive engagement.
• Segment and manage supporter lists to ensure the right messages reach the right audiences at the right time, maximising open rates, click-throughs, and conversion.
• Create pathways for supporters to deepen their involvement with Foxglove’s work, from signing a petition to becoming a supporter or donor.
• Work with colleagues to identify stories and voices from within Foxglove’s community that can strengthen campaigns and broaden public reach.

Social media

• Manage and grow Foxglove’s presence across relevant social media platforms (including LinkedIn, BlueSky, and others as appropriate), maintaining a consistent and distinctive voice.
• Plan and publish engaging content that explains Foxglove’s work, amplifies campaign moments, and drives traffic to key actions and resources.
• Develop and manage a social media content calendar, working across the team to ensure posts are timely, accurate, and tied to broader campaign goals.
• Track and analyse social media performance, using insights to iterate and improve content strategy.

Website management

• Take day-to-day responsibility for Foxglove’s website, ensuring it is kept up to date, well-organised, and optimised for search and user experience.
• Publish and edit content across the site, including case pages, blog posts, press releases, and campaign landing pages, working with colleagues to ensure accuracy and clarity.
• Identify and lead improvements to site structure, navigation, and functionality.
• Use privacy respecting analytics tools to monitor site performance, identify trends, and make evidence-based recommendations for improvement.
• Ensure campaign and action pages are functioning correctly and converting effectively and manage any technical issues in a timely way.
• Maintain and improve the website’s accessibility, ensuring it meets recognised standards and is usable for as wide an audience as possible.

Content creation: 

• Create clear, engaging digital content across multiple formats — including written copy, graphics, and short-form video — tailored to different platforms and audiences.

Person specification

Essential

• At least five years' experience in digital campaigning, public mobilisation, or a related field
• Ability to create clear, engaging digital content across multiple formats — including written copy, graphics, and short-form video — tailored to different platforms and audiences
• Proven track record of designing and delivering digital campaigns that have driven measurable public engagement or policy impact
• Strong experience managing email campaigns and CRM/supporter database tools (e.g. Action Network, MailChimp, Salesforce, or similar)
• Experience managing organisational social media accounts, with a strong instinct for voice, tone, and timing
• Confident writing skills — able to translate complex legal, technical, or policy issues into clear, compelling content for a public audience
• Experience managing and publishing content on a CMS-based website (e.g. WordPress)
• Ability to use analytics tools to assess performance and adjust strategy accordingly
• Strong project management skills — able to juggle competing priorities and deliver to deadlines in a fast-moving environment
• A genuine commitment to Foxglove's work
• UK based with the right to work in the UK

Desirable

• Experience working in a civil society organisation, NGO, trade union or political campaign
• Basic working knowledge of HTML/CSS or website development
• Experience supporting or working alongside legal teams or in litigation-linked campaigns
• Experience using design tools such as Canva or Adobe Creative Suite to produce campaign assets
• Experience commissioning or directing creative work from designers, videographers, or illustrators

How to apply

Please make your application via the Applied link provided answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in September for selected candidates.

All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website. 

If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with by contacting us on the email listed on our website.

If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policyon our website.

This is a flexible, relationship-led role for someone who loves being out in the community, opening doors, inspiring supporters and turning local goodwill into long-term income to support seriously ill children and their families.

We are looking for an ambitious, energetic and relationship-focused Regional Community Fundraiser to join our fundraising team and grow sustainable support across Sussex. Working from home and spending significant time within your region, you will act as the face of the charity locally, engaging individuals, community groups, schools, local businesses and volunteers.

This is a flexible, relationship-led role for someone who loves being out in the community, opening doors, inspiring supporters and turning local goodwill into long-term income to support seriously ill children and their families.

We are looking for an ambitious, energetic and relationship-focused Regional Community Fundraiser to join our fundraising team and grow sustainable support across Surrey. Working from home and spending significant time within your region, you will act as the face of the charity locally, engaging individuals, community groups, schools, local businesses and volunteers.

Job Description

Reports to: CEO and Board of Trustees

Line management:        none

Checks: Enhanced DBS and two references

Purpose

The Project Manager & Systems Implementation Lead will lead a programme of organisational and systemic change across DATUS, supporting the organisation to move from largely paper-based, informal and inconsistent working practices towards a more structured, reliable and digitally enabled system of operations.

The postholder will work with the CEO, senior managers and the Organisation and Governance Consultant to implement agreed organisational systems, processes and priorities across DATUS. This will include supporting the practical development and day-to-day use of systems such as SharePoint, client records, finance processes, reporting tools, action trackers, governance documents and operational workflows.

The role is focused on turning agreed organisational systems into everyday practice. The postholder will support managers and staff to use systems consistently, identify barriers to implementation, ensure agreed actions are followed through, and escalate risks where systems are not being used or delivery is drifting.

This is a senior implementation role. The postholder will have delegated authority to monitor implementation, challenge drift, request updates, support problem-solving and escalate risks. They will need to work with managers constructively and confidently, without relying on formal line-management authority.

The role does not set the strategic direction of services, replace the authority of service managers, or redefine DATUS’s peer-led model of delivery. Responsibility for service delivery remains with service managers and programme leads. The purpose of this role is to strengthen organisational reliability so that DATUS can grow, evidence its work, meet funder and governance requirements, and protect the integrity of its peer-led approach.

Key Responsibilities

Systems Implementation

• Coordinate the design, testing, implementation, embedding and ongoing improvement of agreed organisational systems, operational frameworks and processes across DATUS.
• Work with the CEO, Organisation and Governance Consultant, senior managers and relevant staff to ensure new systems are practical, usable and aligned with organisational priorities.
• Support the implementation of key systems, including client records, finance processes, SharePoint, reporting tools, action trackers, governance documents and other operational workflows.
• Ensure new systems and applications are properly documented, maintained and managed once implemented.
• Develop practical guidance, templates, processes and tools to support consistent use across the organisation.
• Identify practical barriers to implementation and work with teams to resolve them.

Embedding & Adoption

• Work with Heads of Service, managers and staff to embed agreed systems into everyday practice.
• Ensure staff are trained, supported and confident in using organisational systems.
• Reinforce consistent ways of working across programmes and teams, while recognising the different practical needs of each service.
• Gather feedback from staff and managers to identify what is working, what is not working, and what needs to be improved.
• Support a culture where systems are used to strengthen delivery, accountability and learning, not simply to create paperwork.

Delivery Assurance

• Maintain oversight of agreed organisational priorities, implementation plans, actions and milestones.
• Track progress against agreed deliverables and ensure actions are completed, followed up or escalated where necessary.
• Hold short, structured check-ins with managers and staff responsible for delivery to confirm priorities, review progress, identify barriers and agree next steps.
• Challenge drift constructively where agreed systems are not being used or actions are not progressing.
• Maintain clear action logs, risk logs and implementation trackers so that commitments are visible and followed through.

Organisational Coordination

• Maintain visibility of operational activity across DATUS and support clear communication between leadership and operational teams.
• Help managers and teams understand how their work connects to wider organisational priorities, funder requirements and governance expectations.
• Support coordination across programmes so that systems, reporting and operational processes are aligned rather than fragmented.

Reporting & Escalation

• Provide regular updates to senior leadership on implementation progress, risks, barriers, adoption issues and system effectiveness.
• Escalate issues where delivery is not on track, where risks are not being managed, or where agreed systems are not being used.
• Support clear evidence of progress for internal governance, funders, commissioners and organisational learning.

Performance & Systems Integration

• Work closely with the Performance & Finance Lead to align finance systems, client data systems, KPI reporting and organisational dashboards.
• Ensure systems support accurate, timely and useful data capture, including outcome tracking, pathway reporting and recovery intelligence.
• Support the development of dashboards, reports and practical management information that helps DATUS understand performance and improve delivery.

Policies, Procedures & Governance

• Support the development, implementation and review of organisational policies, procedures and governance frameworks.
• Translate policies into practical processes that staff can understand and use.
• Monitor compliance with agreed processes, identify gaps and support managers to address them.
• Ensure governance documents, templates and procedures are kept organised, accessible and up to date.

Continuous Improvement

• Identify where systems are not working effectively and support practical improvements.
• Work with leadership, managers and staff to refine systems and processes based on evidence and feedback.
• Promote a culture of continuous improvement, follow-through and shared organisational learning.

Person Specification

Qualifications and Training

Essential

• Relevant management, operations, systems implementation, project management or change management qualification, or significant equivalent experience.
• Evidence of using structured project management approaches in practice, including planning, risk management, action tracking, implementation monitoring and review.
• Strong working knowledge of Microsoft 365, including SharePoint or equivalent document management / collaboration systems.

Desirable

• Formal project management qualification or training, such as PRINCE2, APM, Agile, Lean, Scrum or equivalent.
• Training or qualification in change management, business improvement, systems implementation, governance, data management or operational management.
• Training in data protection, information governance, safeguarding systems or quality assurance.

Experience

Essential

• Significant experience leading or coordinating the implementation of organisational systems, processes or operational frameworks across multiple teams.

· Experience leading or significantly supporting the move from paper-based, spreadsheet-based, informal or inconsistent working practices into structured digital systems and agreed organisational workflows.

• Experience implementing or improving systems such as SharePoint, client record systems, CRM systems, finance systems, reporting tools, action trackers or workflow processes.
• Experience tracking organisational priorities, actions, risks, issues and milestones, and ensuring agreed work is completed.
• Experience working across teams where delivery depends on influence, coordination and constructive challenge rather than direct line-management authority.

Desirable

• Experience working in the third sector, health and social care, addiction/recovery, homelessness, mental health, criminal justice, community development or other relational services.
• Experience supporting services with funder, commissioner, quality, audit or compliance reporting.
• Experience working with peer-led, lived-experience-led or community-based models of delivery.

Skills and Knowledge

Essential

• Strong organisational skills, with the ability to create order, track detail and keep multiple workstreams moving.
• Ability to translate organisational priorities into practical systems, workflows, templates and day-to-day routines.
• Strong IT skills, including Microsoft Office, Microsoft 365, operational tracking systems, case management systems, CRM systems and finance systems.
• Ability to identify where systems are failing, where staff are struggling, and where risks are emerging.
• Strong communication skills, including the ability to explain systems clearly to staff with different levels of confidence and technical ability.
• Ability to produce clear written reports, action logs, process notes, implementation plans and senior leadership updates.
• Good understanding of confidentiality, data protection and the importance of accurate records in services working with vulnerable adults.

• Ability to support dashboard development, management information and real-time reporting.
• Understanding of governance, compliance, quality assurance and continuous improvement in a third-sector or public-service environment.

Personal Attributes

Essential

• Organised, structured and methodical, without being rigid or bureaucratic.
• Practical, calm and solution-focused.
• Confident enough to challenge drift, but mature enough to do it constructively.
• Able to work collaboratively without needing formal authority over others.
• Able to simplify complexity rather than create unnecessary process.
• Respectful of peer-led, lived-experience-led and community-based ways of working.
• Non-judgemental, reflective and open to personal change.
• Willing to learn about addiction, recovery, social exclusion and the DATUS peer model