Customer service jobs in Birmingham

We have a newly created opportunity for a Portfolio Assurance Manager and Reporting to join our fantastic Change and Transformation team at RBL.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection, Business Planning and Change & Transformation, takes great pride in supporting across RBL with all things technology, security, digital, data, business planning, portfolio and project management, and change. It’s a great time to join as our organisation begins to drive our new 10-year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Change & Transformation team, the new Portfolio Assurance Manager will provide independent, risk based assurance across our portfolio, helping ensure projects are set up for success and that key decisions are informed, evidence based and grounded in delivery reality.

This role will see you work closely with project teams, sponsors and change leaders to strengthen confidence in the delivery of strategic initiatives. Through early engagement, practical advice and constructive challenge, you'll help ensure projects progress through key decision points with the right evidence, controls and understanding of risks.

This is an opportunity to play a critical role in improving decision-making, enabling successful project delivery and driving continuous improvement across a diverse portfolio of change.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our new Head of Portfolio Assurance and Reporting, some key responsibilities will include:

- Providing independent assurance on projects, business cases and key decision making
- Working with project teams from an early stage to clarify assurance requirements
- Reviewing project governance, controls, risks, dependencies and delivery plans to assess overall delivery confidence
- Providing clear findings, recommendations and insights
- Assessing the credibility of benefits, delivery assumptions, resource plans and financial information
- Supporting the continuous development of assurance practices, standards and ways of working across the organisation.

You will bring experience from a project, portfolio, PMO, assurance, governance or risk environment, along with the confidence to provide constructive challenge while building positive working relationships. You will be comfortable reviewing evidence, assessing risk and helping stakeholders make well informed decisions in a complex change environment.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates: Week commencing 7th Sep

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

 

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

 

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

We have a newly created opportunity for a Portfolio Performance Manager to join our fantastic Change and Transformation team at RBL.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection, Business Planning and Change & Transformation, takes great pride in supporting across RBL with all things technology, security, digital, data, business planning, portfolio and project management, and change. It’s a great time to join as our organisation begins to drive our new 10-year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Change & Transformation team, the new Portfolio Performance Manager will turn complex project information into clear, meaningful insight, helping senior leaders make informed decisions and maximise delivery success.

Reporting to the new Head of Portfolio Assurance and Reporting, you will play a key role in providing a trusted, evidence based view of our change portfolio. You will bring together performance, financial, resource, risk, dependency and benefits information to create a clear picture of how our projects and programmes are performing.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this busy role, some key responsibilities will include:

- Leading the production of high quality portfolio reporting, ensuring information is accurate, timely and consistent
- Creating a single view of portfolio performance through effective data management, reporting and dashboards
- Analysing project and programme information to identify trends, risks, opportunities and emerging pressures
- Providing clear insights and recommendations that help leaders make informed decisions
- Supporting senior governance forums by delivering meaningful performance reporting and decision making information
- Working closely with Project and Change teams to improve reporting quality and strengthen portfolio visibility
- Line managing and supporting the development of a Portfolio Analyst

You will bring experience from a PMO, portfolio management, project controls, performance reporting or management information environment, along with a strong ability to interpret data and communicate what it means. You will be someone who enjoys analysing information, spotting trends, and translating data into practical insight that supports strategic decision making.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates: Week commencing 7 Sep

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

This is a significant and rewarding opportunity to make a real difference in supporting our ambition for nature’s protection and recovery across Birmingham and the Black Country. The post holder will help support the collection, collation, and digitisation of ecological data relating to species, sites and habitats across our landscape. Your work will be critical to the success of EcoRecord – the region’s Environmental Records Centre - and aid in the protection of local wildlife of great value to people, and communities in our region.

As a wildlife charity serving a heavily urbanised area, a major element of our work is to provide ecological evidence and related information, that supports the designation of wildlife sites and informs the protection of nature in the face of urban development.

You will work within EcoRecord to deliver high quality data products and services to a range of customers and users. EcoRecord is part of a network of Local Environmental Records Centres across the UK and provides information services to a wide range of users such as local authorities, statutory agencies, ecological consultants, national and local recording schemes, and others.

The post of Biodiversity Data and Evidence Officer is a central and varied role within EcoRecord, that will include making use of GIS mapping and specialised databases to analyse and digitise ecological data. The role will also include promoting high quality biological recording activities, supporting specialist recording groups, and engaging with volunteers, including through our social media channels. You will assist with key aspects of the day-to-day operation of the records centre, including the maintenance, management, and development of core data sets and analytic processes.

Key Responsibilities

• Assist with the development and growth of EcoRecord’s data infrastructure by supporting the collection, collation and computerisation of ecological and other relevant data (primarily species, sites and habitats data), through the competent use of Geographical Information Systems (GIS) and, though not exclusively, Recorder 6.
• Contribute to the improvement of data management systems and processes.
• Contribute to the delivery of projects that deliver nature’s recovery across Birmingham and the Black Country.
• Assist with the adoption and development of practices and tools that improve the efficiency of data management and data availability.
• Assist with data analysis and the production of high-quality data products and services.
• Be an advocate for and help to promote high quality biological recording in Birmingham and the Black Country.
• Assist in supporting specialist species interest groups and the wider volunteer recording networks throughout Birmingham and the Black Country and with enabling the development and formation of new interest groups.
• Assist and support surveys and local recording initiatives, including the City Nature Challenge.
• Contribute to EcoRecord’s and the Wildlife Trust’s online presence through producing content for social media and website etc. in collaboration with colleagues including the Trust’s Communication Department.
• Assist in the recruitment and supervision of volunteers in a range of activities, namely surveying and data entry.

 

About You

The successful applicant will be very well organised, highly motivated, collaborative, have a high level of attention to detail, and be used to prioritising a complex workload. You will have good ecological knowledge, and the confidence and ambition to affect conservation outcomes through the provision of high-quality ecological evidence. Above all, you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.

What We Offer

• A chance to make a real impact in local communities and the natural environment 
• A supportive and inclusive team culture 
• Flexible working arrangements 
• Opportunities for professional development 

Are you an experienced team leader or supervisor in retail or hospitality, looking to progress further into a management role?

We're looking for a Warehouse Manager to join one of our retail home store teams, where your organisational skills and proactive approach will make a crucial contribution to selling our preloved items. 

Our Warehouse Manager work alongside the management team to deliver key objectives and ensure that the store drives stock in and out to generate sales. You will react to fast changing situations quickly and positively by creating a safe & productive working environment. 

Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it is physically demanding, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for?

• You will be an experienced warehouse or stockroom team leader or supervisor in retail, hospitality or another customer focused industry
• Desirable but not essential to have stock management experience
• Motivated, proactive and commercially driven to lead a team 
• Strong organisational and leadership skills
• Thrives working in a hands on, fast-paced environment
• Results driven, resilient and able to adapt to the needs of the business
•  Comfortable with a high level of hands on manual work that involves moving large items/volumes of stock
• 38 days annual leave(plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year 
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers 

Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What’s important to us? 

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

Why join the BHF? 

We have a strong culture of internal progression and will actively support you to develop your career. 

Our generous staff benefits include:

Ready to apply? 

To apply, please follow these simple steps:

Click the“Apply”button below.

You’ll be seamlessly redirected to theBHF Careers page.

Complete the application form, submit your CV and upload your employment history. 

What do I need to know? 

DBS Check: Any offer of employment is subject to a satisfactory DBS check 

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process 

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early 

Sponsorship:Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. 

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. 

We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.

Online harm is not inevitable. This is our urgent and hopeful mission.

We are Molly Rose Foundation, founded following the death of 14-year-old Molly Russell. We work at the intersect of suicide prevention, online safety, and tech accountability to demand a safer online world and move beyond the preventable harm. We believe a better online world is possible, one where young people are protected, championed and equipped with the skills, confidence and critical algorithmic literacy they need to navigate digital spaces and thrive.

Working closely with the Head of Partnerships and Fundraising, we’re looking for a Trusts and Foundations Manager to join our small team at a critical growth point to build and deliver a Trusts Fundraising Strategy (currently projected to generate c.£600K in 2027) laying the groundwork for long term, sustainable income generation as part of our wider Fundraising Strategy.

This is a new role for someone with substantial experience working in Trusts Fundraising, as well as strong project development skills, who can take our fledgling portfolio of funders and transform it into a pool of engaged supporters invested in MRF’s work in the long-term. You will have a demonstrable track record of securing five-six figure sums, the ability to create propositions in collaboration with programmatic colleagues, and the confidence to present compelling cases for support to a range of philanthropic organisations. You will also have excellent communication skills both written and verbal, a keen eye for connecting philanthropic organisations to the right projects to develop meaningful relationships, and the skills to deliver high-quality, detailed bids to further our strategic objectives.

We're particularly interested in hearing from applicants with experience working in one or more of the following areas: online safety, tech accountability, suicide prevention, education or children’s mental health.

You will join a small, ambitious organisation with big plans and a strong values-led culture. If you're motivated by improving online safety, suicide prevention and helping young people to live long and stay strong, we'd love to hear from you.

We offer a comprehensive package that includes:

• 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
• Annual leave buyback scheme, with the option to purchase up to 5 additional days;
• Employee pension scheme;
• £500 employee wellbeing budget;

We welcome applications from diverse range of applicants in circumstances, and actively welcome flexible working requests (any requests would be on the understanding that this is a full-time position).
 

Application Process
To apply, please send a CV (max. 2 sides A4) and cover letter (max. 2 sides A4) via the Charity Jobs website. In your covering letter we'd like to understand how you meet the person specification for this role - your application will be scored against these criteria.

Application closing date: Monday 17 August 2026 at midnight we may close early should we receive a high volume of applications but no earlier than Monday 10 August. 

There will be an initial interview held online during the week of 24 August 2026 and a follow-up second stage meeting that will be in-person in London (dates TBC).

 

Talent Scout – Birmingham
Location: Birmingham – Hybrid working + local travel
Salary: £30,000 per annum + Benefits
Hours: Full Time (35 hours per week)

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. Last year, Standing Tall won the Social Value award for SME and VCSE leadership. We’re looking for an exceptional person to lead and deliver what we do in Birmingham.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later!

We’ve been working in Birmingham since 2020 and in London and Manchester since 2022. In 2024, we started working in Bristol, Leeds and Liverpool, and in 2025 expanded into Nottingham and Derby, and we start to work in Glasgow this summer.

About the role...

What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes.
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness.
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness.
• Having responsibility for Standing Tall’s operations and activities in Birmingham.

A bit about you...

What we're looking for:

• A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Thursday 20th August 2026.

If you are shortlisted, you will be contacted on Friday 21st August and invited to an Assessment Day.
The assessment day will take place in central Birmingham on Friday 28th August 2026 (9:30am-4pm).
Please keep this date free in your diary.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to creating an inclusive and accessible recruitment process. If you have any accessibility requirements or need any adjustments at any stage of the application or Assessment Day process, please let us know. We are happy to provide reasonable accommodations to ensure equal opportunities for all applicants.

If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

No agencies please.

Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.

Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.

As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.

Purpose of the role

The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.

Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.

This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.

Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.

We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. 

Key Responsibilities

Programme Coordination

• Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.

• Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.

• Respond to day-to-day operational issues and work with colleagues to resolve them effectively.

• Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.

• Maintain accurate programme records, schedules and systems.

Volunteer Recruitment and Support

• Coordinate the recruitment and selection of volunteer facilitators.

• Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.

• Build positive relationships with volunteers, providing regular communication, encouragement and practical support.

• Coordinate volunteer meetings, communications and other opportunities for connection and development.

Training, Coaching and Quality Assurance

• Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.

• Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.

• Support volunteers to develop their confidence, skills and understanding of the Frazzled model.

• Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.

• Help maintain the quality, consistency and integrity of all Frazzled meetings.

Programme Development

• Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.

• Review feedback, observations and programme data to identify opportunities for improvement.

• Help develop resources, guidance and processes that support volunteers and improve programme delivery.

• Help promote Frazzled sessions, both face to face and online.

• Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.

Team Contribution

• Work collaboratively with colleagues across the organisation to deliver high-quality programmes.

• Manage the volunteer and public inbox

• Support organisational projects and events where appropriate.

• Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.

Person Specification

Essential

We're looking for someone who has:

• Experience coordinating programmes, projects or services.

• Experience recruiting, supporting or managing volunteers, staff or facilitators.

• Experience delivering or coordinating training, workshops or learning activities.

• Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.

• Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.

• Confidence giving kind, constructive feedback and having sensitive conversations when needed.

• Good judgement, emotional intelligence and the ability to handle confidential information appropriately.

• Experience improving systems, processes or ways of working.

• Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.

• A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.

Desirable

• Experience working within the charity, mental health or wellbeing sector.

• Experience coordinating or supporting volunteers.

• Experience facilitating groups or delivering training.

• Knowledge of safeguarding in a community or volunteer setting.

• Experience using data and feedback to improve services.

• Understanding of coaching, learning and development or reflective practice.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

 

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

 

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practiceand ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced PVG check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Role Purpose

Child Bereavement UK is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role will play a vital part in helping Child Bereavement UK turn up the dial across our corporate partnerships fundraising.

As our Corporate Officer, you will be responsible for supporting the Corporate & Commercial team to grow income from new and existing corporate partners, commercial collaborations and wider business development opportunities.

You will provide administrative and operational support across the team, helping to build and maintain successful partnerships, coordinate commercial activities, identify opportunities to maximise income, and ensure an excellent experience for partners and supporters at every stage of their journey with Child Bereavement UK.

The role is essential in ensuring excellent supporter stewardship, accurate record keeping, and the smooth delivery of fundraising campaigns, events, and partnership and commercial activities.

If you are incredible at communicating and have excellent organisational skills, along with the drive, passion and enthusiasm to help businesses support our work, then we look forward to hearing from you.

Main Responsibilities

· Provide day-to-day administrative support to the Corporate and Commercial Fundraising team

· Confidently manage a small portfolio of corporate supporters while providing proactive support to the Corporate Partnerships Managers in the stewardship and growth of their portfolios. Support the delivery of the corporate supporter activities, contributing to a team target.

· Ensure all supporter records are accurate, compliant, and up-to-date on our database, and document all corporate engagement activity.

· Execute and adapt bespoke campaigns

· Assist with the preparation of funding proposals, sponsorship packages, and partnership applications.

· Maintain an awareness of corporate giving trends, news, events, campaigns and legislation in the UK and pick up on opportunities or topical issues that will enhance the charity.

· Provide comprehensive stewardship for our corporate supporters.

· Prepare regular communications, rewards and incentives and feedback.

· Seek out value added benefits such as generating awareness of the charity, volunteering, gifts in kind, introductions, attendance at events and pro-bono work.

· Provide support, where appropriate, for wider fundraising activity to develop opportunities across different fundraising areas.

· Research and identify prospective corporate and commercial partners, maintaining an accurate pipeline of opportunities and supporting new business activity to help grow sustainable income.

· Prepare and coordinate high-quality corporate communications, including partnership proposals, impact reports, stewardship updates and marketing materials, ensuring supporters receive timely, engaging and personalised communications throughout their partnership journey.

· Support the development and delivery of Child Bereavement UK's emerging commercial offer, undertaking research, coordinating sales and business development activity, and providing flexible administrative support as new commercial opportunities are identified and brought to market.

· Continually raise the profile of Child Bereavement UK by networking and representing the charity at events as required.

Person Specification

Essential

· Ability to be passionate and inspiring when communicating the work of Child Bereavement UK

· Desire to deliver the highest level of experience to corporate supporters and partners

· Excellent organisational and administrative skills

· Strong written and verbal communication skills

· Good attention to detail and accuracy

· Experience of maintaining databases or CRM systems.

· Highly professional, flexible and committed to achieving and exceeding KPIs

· Excellent time-management skills, with the ability to prioritise work, handle conflicting demands and meet tight deadlines

· A creative thinker and quick to respond to opportunities

Desirable

· Understanding of child or parental bereavement.

· Evidence of continued professional development

· Experience of using Salesforce CRM System.

·        Experience of Corporate Fundraising 

Recruitment Timetable

Application deadline: 16th August 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

The Exempt Accommodation Support Service is based at our main hub in Digbeth but provides outreach support across the city. We are looking for project workers to provide flexible, person-centred support to people aged 25 years plus who are precariously accommodated, have a history of homelessness or who are at risk of becoming homeless. It will primarily be supporting people living in exempt accommodation who have support needs relating to substance use, physical health and mental health.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

This is a part office-based, part community-based role with a requirement to travel to accommodation providers and outreach sites. Travel expenses will be paid for any journeys undertaken.

Key tasks (selection of):

1. Provide a person-centred service to individuals, taking a psychologically informed approach, advising and supporting to ensure that clients are given choice and control about how their support is delivered.

2. Assist with practical support such as travel issues, settling into accommodation and addressing any immediate accommodation issues.

3. Ensure individuals have access to key services, including health care, substance misuse, and wellbeing services.

4. Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.

5. To support with timely reporting information regarding visits, support plans and session notes.

Further details, including the full list of key tasks and working conditions, are available in the job description at the link on our website

Senior Systems Accountant

(SEO)

£42,450 to £46,636 (National)

plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Systems Accountant will include:

• Systems administration and maintenance for Microsoft Business Central, Proactis, Horizon and Power BI.
• Act as a finance system expert to manage and resolve day to day queries and issues occurring on the finance systems, and communicating with users.
• Provide technical guidance and day-to-day task direction to junior team members.
• Quality assure finance system inputs and output, monitor system integrations, and lead on resolving any problems that occur.
• Build, test and maintain finance system reports.
• Lead specific finance system improvements, systemising currently manual processes, and assist with finance system testing.
• Lead specific finance systems and process training to colleagues across the GPA.
• The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience:

• Ideally, AAT Qualified, or working towards CCAB qualification.

• Experience of using financial systems in an admin capacity, ideally Business Central, Proactis or Horizon, and have a working knowledge of finance integrations.
• Highly IT literate and experienced at using multiple software tools, including Power BI, Microsoft Excel and/or Google Sheets.
• A good understanding of financial processes and terminology, preferably in a public sector environment
• Strong attention to detail and organisational skills to meet deadlines in a fast paced environment

Behaviours Assessed:

• Working together.
• Managing a quality service.
• Changing and improving.
• Delivering at pace.

For more information contact Emma Fuller at our retained search agent, Robertson Bell at . To apply, please send your CV to .

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

 

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

 

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practiceand ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Please note:  Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent.  Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Amputee Network Development Officer – South West

Fixed term 12 months from starting date with potential to extend

Ensure that no amputee need cope alone

The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.

This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.

The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.

We’re looking for someone who:

· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.

· Enjoys turning ideas into meaningful opportunities and actions.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Has a strong geographical knowledge of the south west of England.

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.