Customer service jobs in Birmingham

We are recruiting a Head of Income and Engagement to provide strategic leadership and vision for two critical functions—Fundraising and Marketing & Communications—bringing them together into a unified, high-performing team. This role focuses on shaping strategy, building external relationships, and driving organisational growth through income generation and brand engagement, rather than day-to-day operational management.

You will set the direction for attracting significant funding, particularly through corporate partnerships, while strengthening what PAPYRUS already does well:

• Securing grants and trusts funding
• Harnessing the passion of our large, committed supporter base - including bereaved families and others who raise voluntary income for us

In a challenging financial climate, you will lead efforts to grow these income streams and maintain a strong, values-driven presence across press, social media, and broadcast channels. The role requires influence, innovation, and the ability to inspire all managers and staff, as well as external stakeholders.

Please visit the careers site for the full job description and person specification for the role.

Salary: £58,523 per annum (Scale SCP 46) progressing by increments to £62,852 per annum (Scale SCP 49)

Hours: 36 hours per week Location: Remote with regular travel across the UK

Contract: Permanent 

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: midnight on 22nd February 2026

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment, and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. After completing our training package for new Helpline Advisors (approximately four weeks) you will begin working as part of a collaborative and dynamic team responding to a variety of callers and contacts.

You will be answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities.

You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels.

You will provide trauma informed and person-centred information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.

To apply: 

• Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on Sunday 1 March 2026. This deadline is likely to be brought forward if sufficient applications are received by an earlier date. Please apply early to avoid disappointment.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

Seasonal Worker Scheme (SWS) call handlers will be responsible for responding to a variety of forms of contact made through the SWS support line. You will work as part of a small but dynamic and friendly team responding to a variety of callers and contacts. Your day-to-day responsibilities will include answering incoming calls and contacts, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data. You will form part of a triage service that will signpost callers and contacts to identified third parties who can deal appropriately with their enquiry. You will ensure all actions and data are recorded accurately and promptly to aid relevant follow up and close out of issues. You will be person-centred and deal with a variety of worker issues, including dealing with workers who may be in situations of exploitation. SWS call handlers will report directly to the Worker Wellbeing Manager within our Business Services Team.

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 22 February 2026.

Interviews will likely be held during the week commencing 2 March 2026.

Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

About Metabolic Support 
Metabolic Support is the UK umbrella patient organisation for people affected by Inherited Metabolic Disorders (IMDs) – rare, lifelong genetic conditions affecting around 40,000 people in the UK and over 1.4 million worldwide. Since 1981, we have been at the forefront of rare disease advocacy, research, newborn screening and community support, empowering people with IMDs to live well. 

About the Role 
This is a senior, strategic and hands-on role leading our fundraising and communications activity. You will drive sustainable income growth, raise our profile nationally and internationally, and tell our community’s stories with clarity, compassion and impact. 

Working closely with the Chief Executive, you will shape and deliver an ambitious fundraising strategy, develop diverse income streams, and build strong relationships with trusts, foundations, corporates, major donors and supporters. You will also lead our communications and brand, ensuring consistent, high-quality messaging across all channels. 

As part of a small, agile team, this role suits a confident self-starter with emotional intelligence, strong leadership skills and a passion for making a tangible difference in rare disease. 

Key Responsibilities 

• Lead and deliver an integrated fundraising and communications strategy 

• Grow income across trusts & foundations, corporate partnerships, individual giving, major donors, community and events 

• Act as an external ambassador for Metabolic Support 

• Oversee communications, marketing, social media and brand development 

• Manage donor relationships, stewardship and CRM (Nutshell) 

• Provide fundraising forecasts, reports and budgets to the Board 

• Ensure compliance with GDPR and fundraising regulations 

About You 

• Proven experience in fundraising, communications or income generation 

• Strong track record in at least one key fundraising area (e.g. trusts, corporates, major donors) 

• Excellent written and verbal communication skills 

• Confident relationship-builder and storyteller 

• Highly organised, proactive and comfortable working autonomously 

• Strong alignment with Metabolic Support’s mission and values 

Other Information 

• UK-based with eligibility to work in the UK 

• Willingness to travel and work occasional evenings/weekends 

About you

We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.

A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.

About the role

After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies.  This new role of Head of Commercial Development will own the creation, development and delivery of this work.

You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return.  You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships.  In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation. 

About us

 Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

 We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

 Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

 Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

 If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:

1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close at 9.00 am on 23 February 2026.  First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Senior Groups Coordinator

 

£32,440 gross per annum, 35.5 hours per week

The role

This role is part of the Student Activities department working collectively with colleagues delivering the Guild’s student groups, societies, activities and volunteering work as part the Engagement Directorate.

The Senior Student Groups Coordinator will supervise, develop and support staff to deliver the Student Activities departmental plan. Acting as a role model for the required standard of values, behaviour and performance, they will help to create an inclusive and engaging environment for all.

This role will supervise the Guild’s activity supporting students to participate in the student-led activities and activities to maximise their enjoyment, potential and sense of community. 

This role will ensure the effective administration, training and support for events/initiatives and support for activities to plan for the year, attract members and deliver their activities.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented activities to find a comfortable place here.

The Benefits

We offer great benefits including:

· 5 days close down during Christmas, and 2 during Easter each year, in additional to bank holidays and 21 days annual leave, rising to 26 days after 5 years’ service (meaning you will not work during Christmas, New Year or Easter).

· Full sick pay from the moment you start working for us.

· A comprehensive suite of basic training for all employees which includes Equality &  Diversity, Mental Health Awareness and Data Protection

· Discounted membership rates at University of Birmingham Sport & Fitness

· The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary

· A range of wellbeing benefits

We are a Times 100 / Best Companies To Work For employer and in our most recent staff survey (June 2022) 89% of our staff said they are proud to work for this organisation.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.

Closing date for applications: Thursday 12th February 2026, 9am.

 

Please note interviews are provisionally expected to take place w/c 23rd February 2026

We're looking for an enthusiastic Head of Fundraising with a strong track record in fundraising and grant management, who is particularly motivated to join Khulisa because of a deep commitment to our mission – supporting the wellbeing and mental health of young people.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Over the last two consecutive financial years, we have raised approximately £1 million each year – primarily through trusts and foundations, corporate donors, and individual supporters. As the successful candidate, you and the team you lead will play a pivotal role in maintaining this level of fundraising success, ensuring our vital work with young people continues to flourish. This role will involve:

• Reviewing and evaluating our funder qualification processes to ensure donors align with our values and meet our ethical standards.
• Ensuring that detailed research on prospective funding opportunities, including trusts, foundations, corporate partners, HNWIs, are carried out and that plans for making approaches are developed and carefully implemented.
• Initiating, nurturing and maintaining strong relationships with prospective funders and donors.
• Working together with the Senior Leadership to develop and periodically review Khulisa's 3-year fundraising strategy, taking ownership of key elements and processes, and periodically developing and testing new fundraising approaches.

For a full list of duties and responsibilities, please see the attached job description below. 

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

What we're looking for

Abilities/Experiences

• Extensive fundraising and grant management experience working on large bids (£100K plus).
• Excellent writing skills with ability to produce clear, concise and engaging reports.
• Demonstrable ability to communicate effectively with a wide range of stakeholders and build relationships easily.
• Demonstrable experience of successfully raising funds from Trusts & Foundations, Corporates and Major Donors.
• Experience of leading or significantly contributing to development and/or delivery of a fundraising strategy.
• Experience of budget management and financial processes in income generation activities.
• Experience of mobilising and managing implementation of grant agreements from initiation to reporting and possibly reapplication.
• Ability to confidently negotiate or renegotiate with senior stakeholders on programme budgets, deliverables and objectives. 

Knowledge/Skills

• Good knowledge of Khulisa's work and ability to use this to creatively engage with new donors and secure their interest.
• Strong knowledge of CRM database, preferably Salesforce, in managing funder/donor relationships and fundraising activities.
• Strong account management and negotiation skills.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

Salary: £28,000 - £31,000
Contract: 1 year FTC
Location: Remote
Closing date: 6^th February
Benefits: Incredibly flexible working hours, pension scheme, wellbeing platform, fully remote,

We are delighted to be recruiting a Supporter Services Executive for a respected international organisation.

As part of this role, you will be the main point of contact for UK supporters—handling enquiries, ensuring timely gift processing, maintaining accurate donor data, supporting key fundraising activities and play a crucial role in delivering exceptional supporter experiences. This is an exciting opportunity to join a passionate global Supporter Care team working across multiple markets, ensuring every interaction helps supporters feel valued and connected to the organisation’s mission
To be successful as the Supporter Care Executive, you will need:

• Excellent written and verbal communication skills, with experience handling high volumes of enquiries by phone and email.
• Strong organisational skills with the ability to manage competing priorities and maintain accuracy and attention to detail.
• Experience working with customer or supporter databases and understanding of data protection requirements (GDPR).

Deadline for applications: 6^th February
Interviews: W/C 9^th February
If you would like to discuss this role with us please contact us and quote the reference 2846AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference

 

Harris Hill are delighted to be working with a national charity to recruit for a Senior Fundraiser in order to project manage a portfolio of fundraising activities across DIY Fundraising and Schools Fundraising, taking responsibility for supporter acquisition, stewardship, income generation and continuous improvement of the supporter experience.

As a Senior Fundraiser you will:

Project manage mass participation fundraising activities, ensuring financial, participation and engagement targets are met

Lead on the acquisition and stewardship of DIY fundraisers using mass communication channels

Manage a Schools Fundraising product through its full lifecycle, from planning to evaluation

Use data and insight to understand supporter behaviour and campaign performance, turning analysis into practical improvements

Deliver engaging, supporter focused communications across pre event, event and post event journeys

Ensure an exceptional supporter experience that exceeds expectations

Identify and implement opportunities to improve efficiency and effectiveness

Manage relationships with external suppliers and agencies, ensuring contracts and delivery meet agreed standards

Evaluate activity performance and provide accurate financial reporting

To be successful, you must have experience:

• Excellent project management skills, with the ability to manage competing priorities
• Experience delivering campaigns or events to mass audiences
• Strong written and verbal communication skills, including presenting ideas and performance updates
• Experience building and managing internal and external stakeholder relationships
• A customer focused approach, delivering high levels of supporter service
• Experience managing budgets and analysing financial data
• Strong numeracy and data analysis skills, with the ability to turn insight into action
• Creativity, initiative and problem solving skills
• Experience working with external agencies and suppliers

Salary: £34,582- £38,425 + £3,366 (LW) if  London based or + HW allowance if home based

Location:  London, hybrid working , 1 day in the office or remote

Contract: Permanent

Closing date: 15th February at 8am

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in supporting the management and growth of our corporate partnerships, with a focus on partnerships that enable and enhance our Aspiring Professionals Programme.

1. Account Management: 

• Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long-term and mutually beneficial relationships.
• Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth.
• Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required.

2. Stewardship and Reporting: 

• Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships.
• Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships.
• Find creative ways to share updates and engage partners with our mission and work 
• Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked.

3. New Business and Partnership Development

• Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships.
• Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes. 
• Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships.
• Deliver a smooth onboarding process for transitioning new partners into account management structure.

4. Line Management

• Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work.
• Review work outputs, monitor and quality assure work.
• Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth.

See attached job description for more detail on the key responsibilities in the role

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Demonstrable experience of working in a partnership role in a charity or similar non-profit organisation.
• Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships. 
• Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets.
• Understanding of good practice in fundraising including data protection and partner stewardship. 
• Proficient in Microsoft Office, including Excel. 
• A basic level of understanding of Salesforce CRM 

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. 

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:

1) Why would you like to work at the Social Mobility Foundation? (250 words max.)

2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)

3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)

Are you looking for an exciting and challenging role which will help to shape the future of a national charity working on a key social justice challenge?Are you excited to take on a role which will fuel the charity’s work with its service users, supporters and other key stakeholders? 

Are you an ambitious and enthusiastic early career partnerships, fundraising or account management professional who wants to use your talents to improve the lives of people across the UK?If so, then we’d love to hear from you. 

With a range of exciting partnerships and initiatives for you to work on with a values-led, energetic and determined team, The Hygiene Bank is excited to be find a new colleague to join us in our mission to alleviate hygiene poverty, and to work to end it for good. 

About The Hygiene Bank 

Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people’s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean.It is washing hair, bodies, faces and clothes in the same cheap washing up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview. 

Hygiene Poverty is the hidden crisis facing the UK. In May 2024, The Hygiene Bank published their second groundbreaking research into the incidence and impact of hygiene poverty. It found that over 4.1 million adults across the country are currently experiencing hygiene poverty and that it is both alarmingly widespread, increasing and disproportionately impacts the most vulnerable. It stops people from participating in society, feeds the mental health crisis and blocks routes out of poverty. It is simply unjust. 

At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists – to give people access to the basics they need. 

Read more about our work on our website, along with our Impact Report and research Hygiene Poverty 2024

About the role 

As our Partnership Officer, you will have the exciting opportunity to make a huge difference in improving the lives of people living in hygiene poverty.

Reporting into the Head of Brand and Corporate Partnerships, the Partnership Officer plays a pivotal role in the brand and corporate team and is responsible for supporting, stewarding, renewing, and growing our brand and corporate partners to meet our income targets and to source donated product for our service users. Our partners range from emerging brands to strategic corporate partners and reflect a combination of financial support, skills-based support, brand donations and volunteering.

The role is varied and requires outstanding relationship building and communication skills, strong time management, excellent written and verbal communication skills, meticulous record keeping and relationship management. You will be required to engage and influence a wide range of partner stakeholders, as well as collaborating across our teams to meet the needs of our partners.

If you fit this profile and want to use your talents to improve the lives of people across the UK and are interested in remote working opportunities in a flexible organisation with a values-led ethos, we would love to hear from you! 

Key Responsibilities 

Lunch & Learn facilitation 

• Coordinate and deliver engaging Lunch & Learn sessions for corporate and brand partners, both virtually and in person, speaking about hygiene poverty and the charity to engage potential partners

• Work with internal teams and volunteers to ensure sessions are informative, inspiring, and aligned with The Hygiene Bank’s values 

Track bookings, attendance, feedback, and outcomes to support reporting and improvement 

Corporate Volunteering Coordination 

• Manage corporate volunteering opportunities, including warehouse days, collection drives, and community-based activities 

• Liaise with corporate partners to understand capacity, expectations, and objectives 

• Coordinate logistics, schedules, and communications to ensure positive volunteer experiences 

• Work closely with regional and volunteer teams to match opportunities with partner needs 

Relationship Building & Account Management 

• Support with outreach and new partnership development 

• Build strong, long-term relationships with corporate partners through regular communication and engagement 

• Attend in person partner events

• Act as the day-to-day account manager for a portfolio of corporate partners 

• Ensure partners feel valued, informed, and connected to The Hygiene Bank’s impact 

• Identify opportunities to deepen partnerships through repeat engagement, volunteering, fundraising, or advocacy 

Administration, Reporting & Collaboration 

• Maintain accurate records of partner activity and engagement using Salesforce CRM system 

• Track partnership outcomes, impact metrics, and engagement levels 

• Support reporting for funders, partners, and internal stakeholders 

• Collaborate with fundraising, communications, and operations teams to ensure joined-up partnership delivery 

Person Specification 

Essential 

• Experience in partnerships, account management, fundraising, or corporate engagement 

• Strong relationship-building and communication skills 

• Experience coordinating events, sessions, or volunteering activities 

• Highly organised with excellent attention to detail 

• Ability to manage multiple partners and priorities simultaneously 

• Confident delivering presentations or facilitating sessions to groups 

• Passion for social impact and alignment with The Hygiene Bank’s mission 

Desirable 

• Experience working in the charity or not-for-profit sector 

• Experience delivering corporate Lunch & Learns or workplace engagement programmes 

• Familiarity with CRM systems and impact reporting 

Skills & Attributes 

• Friendly, professional, and confident communicator 

• Proactive and solution-focused 

• Strong time management and organisational skills 

• Collaborative team player 

• Comfortable working independently and using initiative 

What We Offer 

• The opportunity to make a tangible impact in tackling hygiene poverty 

• A supportive, mission-driven team culture 

• Flexible working arrangements 

• Training and development opportunities 

• All travel and expenses paid in line with our expenses policy

Please note that applicants need to be resident in the UK and have the right to work in the UK. 

The Hygiene Bank is committed to promoting equality of opportunity and values diversity of culture among our staff and volunteers.  We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences. 
 

The Hygiene Bank reserve the right to close this advertisement early if we receive a high volume of suitable applications

Salary: £28,000 | Hours: 35 per week
Location: Remote (optional office near Essex)
Contract: Employed | Annual Leave: 25 days + Bank Holidays
 

Are you a recent graduate passionate about web development and keen to use your skills for good? Join The Country Trust, a national charity helping disadvantaged children access food, farming and the natural world.

As our Graduate Junior Full Stack Web Developer, you’ll help build and maintain Drupal websites integrated with CiviCRM, supporting our fundraising, programmes and communications. You don’t need years of experience, just solid fundamentals, curiosity, and a desire to learn.

Essentials you’ll have:

• A degree (or equivalent) in Computer Science, Web Development, or a related STEM field
• Knowledge of HTML, CSS, JavaScript, PHP and relational databases
• Evidence of personal or academic coding projects
• Strong communication skills and a collaborative mindset
• Enthusiasm for learning and continuous improvement

Desirable skills:

• Drupal or CiviCRM experience
• APIs, modern JS frameworks, Git, Linux, or agile knowledge

We offer:

• Full training and mentorship in Drupal and CiviCRM
• Clear progression opportunities
• A supportive, inclusive, mission-driven team
• Exposure across the organisation and real-world impact
• Remote working with optional access to our central office if within commuting distance
   

Closing date: Midnight, Monday 2 March
Please apply on our website. Due to our safer recruitment policy, CVs are not accepted

Senior Product Officer
Salary: £34,582 – £36,120, plus £3,366 London weighting or £500 Home Working Allowance (as applicable)
Location: Hybrid (London office) or remote within the UK
Contract: Permanent

Help shape fundraising products that change lives
We are looking for a highly skilled and thoughtful Senior Product Officer to play a key role in developing, delivering and improving a wide portfolio of fundraising products. This is an exciting opportunity to influence how supporters engage, contribute and connect, while working within a supportive team focused on meaningful impact and continuous improvement.

Sitting within the Engagement and Fundraising directorate, you will support and lead on the development and fulfilment of new and existing fundraising products—from regular giving and lotteries to digital propositions and innovative new ideas. You’ll work with colleagues across multiple teams, external suppliers, volunteers and supporters, ensuring every product is developed to the highest standard and contributes to long-term fundraising goals.

This is a role for someone who thrives on variety, enjoys solving problems creatively, and brings confidence in managing data, stakeholder relationships and product development. You’ll join a mission-driven team committed to inclusion, flexibility and ensuring every supporter has a great experience.

What you’ll do

• Lead or support the development, innovation and delivery of fundraising products
• Manage the fulfilment and end-to-end delivery of products across the organisation
• Create and maintain product performance reports and financial models
• Contribute to product development roadmaps, business cases and strategic papers
• Work with suppliers, external partners and internal teams to ensure high-quality delivery
• Provide insight through research on sector trends and comparable organisations
• Support budget management, including raising purchase orders and processing invoices
• Promote best practice and share specialist knowledge across teams
• Work cross-functionally to maximise fundraising outcomes
• Support campaigns that promote products to new and existing supporters

What you’ll bring

• Highly developed written and verbal communication skills, with the ability to explain complex ideas clearly and persuasively
• Confidence presenting updates, ideas and pitches to a range of audiences
• Ability to analyse, interpret and communicate numerical and financial data
• Strong time management skills, with experience managing competing deadlines
• Proven ability to build and maintain positive relationships with internal and external stakeholders
• Creative and innovative problem-solving skills
• Experience in a customer-focused environment such as fundraising, sales or marketing
• Proficiency in Windows-based software including word processing, spreadsheets and email
• A commitment to high-quality service delivery and a flexible, collaborative approach

What we offer

• Salary: £34,582 – £36,120
• Plus either:£3,366 London weighting (for hybrid London workers), or £500 Home Working Allowance (for remote workers)
• Flexible hybrid or fully remote working options within the UK

Our commitment to inclusion
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join Racing Welfare as Head of Fundraising and Make a Lasting Impact!

Are you an ambitious, results-driven fundraising leader with a passion for making a difference? Racing Welfare is looking for an exceptional Head of Fundraising to join our senior management team and take the helm of a thriving, high-performance fundraising operation. This is a unique opportunity for someone who wants to shape the future of British horseracing’s charitable support, driving growth and innovation in a vital sector.

About Racing Welfare:

Racing Welfare is a registered charity dedicated to supporting the workforce of British horseracing – from stud, stable, and racecourse staff to those in related professions. Our mission is to help these dedicated individuals thrive in their careers and lives, offering guidance, practical assistance, and support throughout their journey – from recruitment to retirement.

The Role:

As Head of Fundraising, you will play a central role in Racing Welfare’s strategic direction and growth. You’ll work closely with the Chief Executive and Chief Operating Officer to craft and execute an ambitious fundraising strategy that delivers innovative income streams to fund our vital services. You’ll lead, inspire, and develop a talented team, empowering them to deliver outstanding fundraising initiatives and events that drive real change.

Key Responsibilities:

• Develop & Deliver Fundraising Strategy: Work with senior leadership to shape the charity’s fundraising vision, ensuring the strategy aligns with our wider goals and drives long-term sustainability.
• Innovative Fundraising Campaigns: Create and implement engaging campaigns, managing budgets and evaluating performance to optimise success.
• Team Leadership & Development: Lead, mentor, and motivate a high-performing fundraising team, supporting their professional growth and achieving collective goals.
• Building Strategic Partnerships: Cultivate relationships with trusts, foundations, and corporate partners to build lasting, mutually beneficial collaborations.
• Drive Operational Excellence: Oversee day-to-day fundraising operations, ensuring smooth management of income, expenditure, and compliance.

You Will Bring:

• Proven experience in fundraising or commercial management, with a track record of successfully recruiting donors and sponsors.
• A natural leader with exceptional people management skills, able to inspire and empower teams to excel.
• Solid experience in budgeting, financial planning, and performance management.
• Excellent communication skills, with the ability to engage and motivate diverse stakeholders.
• A passion for innovation and the ability to think strategically about fundraising opportunities.

Bonus: Experience in the horseracing industry is desirable, but not essential.

Why Racing Welfare?

This is your chance to take on a leadership role in a respected and impactful charity. You’ll be part of a passionate team, working in a dynamic environment with opportunities for personal and professional growth. The role offers flexibility with the option to work from home or our Newmarket office, alongside occasional travel across the UK (including evenings and weekends).

As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

If you’re ready to make a significant contribution to the future of Racing Welfare and help improve the lives of those who dedicate themselves to British horseracing, we’d love to hear from you.

Apply Today:
 Submit your CV and covering letter to join Racing Welfare and lead our fundraising efforts to new heights.

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 16 February 2026. First stage interviews will be held the week commencing 23 February 2026 in person in Newmarket. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Salary: £50,000 - £60,000 DOE

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974

Racing Welfare’s Safeguarding Statement of Intent can be found on our website.