55 Customer service jobs in Birmingham

Are you experienced in the use of PowerBI or other data visualisation tools for developing reports and dashboards and used to manipulating data using complex formulas or programming? Then join Shelter as a Business Intelligence Analyst and you could soon be playing an important role at the heart of our Data Management & Insight team.

About the role

To provide management information, business intelligence, and insight across Shelter through the design, development, and maintenance of datasets, reports, dashboards, and systems using Microsoft Power BI and other analytical tools.

Role specifics

To succeed, you’ll need proven experience of analysing, interpreting and presenting datasets using Power BI and working with CRMs and other systems. You’ll also need excellent Excel skills and familiarity with database structures such as SQL. Comfortable working with colleagues at all levels across an organisation, you enjoy nothing more than collating, analysing and disseminating business intelligence or helping others develop intelligence from reports and dashboards. What’s more, you’re keen to get involved in a variety of projects as part of a strategic programme aimed at improving the way we work.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high-quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

From Puppy to Partnership: Help Transform Lives
Lead our volunteer team and make a tangible difference by supporting volunteers in their vital work to help create life-changing assistance dogs for disabled people.

About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.

The Role

Position: Head of Volunteering
Hours: 37.5 hours per week
Location: Homebased
Travel: Travel throughout the UK will be required (approx. once a month on average) for events, leadership meetings, staff engagement days and to collaborate with the team. More travel may be required during the induction period.

Our volunteers are key to the success of Canine Partners by supporting us in all areas of the organisation. You will develop and lead our volunteer strategy, focusing on how we recruit, train and retain our amazing team of 1000 volunteers. Canine Partners is progressing through a significant growth period, and we need to have more volunteers on board to help us achieve this. Through strong leadership, effective volunteer management practices and a positive volunteer experience, you will help build a resilient volunteer community that strengthens service delivery, enhances organisational culture and supports the charity's long-term growth and sustainability with the goal of helping more people.

What You'll Be Doing

• Lead the development of innovative approaches to volunteer recruitment, engagement, retention and recognition.
• Lead the volunteer team who support the journey and experience of volunteers
• Collaborate with our communications team to develop and implement a volunteer recruitment strategy to increase volunteer numbers
• Support staff across the organisation to effectively recruit, manage and develop volunteers.
• Ensure volunteer related policies, products and procedures are aligned with the needs of the organisation and sector best-practice, ensuring we are an accessible and inclusive organisation for volunteers
• Regular board level reporting on measurable objectives and performance indicators

About You

• Significant strategic leadership experience in volunteering within a charity, public sector or community organisation.
• Strong knowledge of volunteer management best practice, governance and relevant legislation.
• Excellent communication, presentation and interpersonal skills.
• Experience of developing and delivering volunteering strategies that support growth, organisational change and strategic objectives.
• Experience of implementing or optimising volunteer management systems, CRM platforms or digital tools to improve the volunteer journey.
• Experience of managing risk, safeguarding, conflict, disputes and complex volunteer-related issues with confidence and compassion

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives, and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.

Closing date: 4th October 2026

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
Applications are initially reviewed using our applicant tracking system, which may use automated screening criteria to help identify candidates whose skills and experience match the requirements of the role. All hiring decisions include human review.

REF-230777

Hours: 30–35 hours per week
Location: Home-based*
Reporting to: CEO

*This is a home-based role. However, the successful candidate will need to be based within reasonable travelling distance of London and our programme activity, with the ability to travel to meetings and visits within a day where required. We therefore anticipate that applicants based in Scotland, Ireland, West Wales or the far South West may find the role impractical.

This position is being re-advertised; previous candidates need not apply.

Be part of a mission that's transforming children's futures through food, farming and the countryside

For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.

We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.

This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.

About the role

As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.

You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:

• Trusts and foundations
• Corporate partnerships
• Major donors
• Individual giving
• Legacies
• Gaming and Streaming for Good
• Emerging fundraising opportunities

Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.

About you

We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.

You'll bring:

• Significant senior-level fundraising leadership experience
• A proven track record of securing substantial income across multiple fundraising streams
• Experience developing and delivering fundraising strategies that drive sustainable growth
• Strong leadership skills with experience developing high-performing teams
• Excellent relationship-building, communication and influencing skills
• Financial and commercial awareness, including budgeting and forecasting
• Knowledge of fundraising regulation, GDPR and fundraising best practice
• A passion for improving opportunities for disadvantaged children

Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.

Why join us?

At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.

We offer:

• Flexible working
• 25 days annual leave plus Bank Holidays (FTE)
• Workplace pension
• Homeworking allowance
• Mileage and agreed travel expenses
• A supportive, values-led culture
• The opportunity to shape our future strategy and make a lasting difference to children's lives

We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.

Key dates
Closing date: 11:59pm, Sunday 13th September
Interviews from: Monday 21st September
 

The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.

Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading patient charity for people affected by pulmonary fibrosis, to recruit a Senior Education and Events Officer.

Salary: £31,000 - £34,500
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.

This is an exciting opportunity for an experienced events and education professional to coordinate and deliver APF’s education and events programme for people affected by pulmonary fibrosis, healthcare professionals and wider stakeholders.

Key responsibilities

• Coordinate and deliver patient education sessions across online, in-person and hybrid formats.
• Support the development and delivery of APF’s annual education plan and calendar.
• Work with clinicians, speakers, colleagues and people with lived experience to develop relevant and accessible sessions.
• Host and facilitate education sessions, ensuring a welcoming and positive attendee experience.
• Manage registration processes and attendee communications before, during and after events.
• Maintain accurate attendee, speaker and stakeholder records and ensure effective database and follow-up processes.
• Develop joined-up user journeys so attendees can access APF’s wider support, information, newsletters, fundraising and campaigns.
• Coordinate and deliver APF events, including webinars, conferences, symposia and stakeholder meetings.
• Manage event logistics, including venues, platforms, suppliers, speakers, accessibility and materials.
• Lead coordination of APF’s attendance at external conferences, including BTS, ERS and other relevant sector events.
• Build strong relationships with clinicians, speakers, partners, suppliers and conference organisers.
• Work closely with Communications, Services, Fundraising, Policy and Data colleagues to maximise the reach and impact of education and events.
• Support healthcare professional education activity alongside the HCP Manager and clinical colleagues.
• Track attendance, engagement and feedback, using insight to evaluate and improve future activity.
• Ensure event and education materials are accurate, accessible, up to date and appropriate for different audiences..

We are looking for:

• Experience managing event registration, attendee communications or participant journeys.
• Experience coordinating multiple stakeholders, speakers or contributors.
• Experience using databases, CRM systems, booking platforms or similar tools.
• Strong organisational skills and excellent attention to detail, with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with confidence working across teams and with external stakeholders.
• Confidence hosting or facilitating sessions both online and in person.
• Experience using data, feedback and insight to evaluate and improve activity.
• The ability to write clear attendee communications, briefings and follow-up materials.
• A proactive, practical approach with the ability to solve problems and keep activity moving.
• Good digital skills and confidence using event platforms and databases.
• A commitment to equity, diversity and inclusion, including improving access for under-served and digitally excluded audiences.

Experience within a health, charity, membership, education or patient-support setting would be desirable, as would experience working with clinicians or supporting external conferences, policy events or funded activity.

If you are an organised, collaborative events professional looking for a role with genuine purpose and impact, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job details

• Reports to: Philanthropy Manager, ProVeg UK
• Location: Remote (UK-based) with occasional travel for co-working and events 
• Hours: Part-time (21h/week) - 0.6 FTE
• Contract: One year fixed term (with a possibility of extension) OR open to freelance applicants
• Salary: Pro-rated for a part-time role, based on a full-time equivalent of £32k-£34k (35 hours/week) 
• Application deadline: 17.09.2026
• When: October/November 2026

Role Summary 

ProVeg UK is part of ProVeg International, a global food awareness organisation working to transform the food system by replacing animal products with plant-based and cultivated alternatives.

Reporting directly to the Philanthropy Manager, the Philanthropy Coordinator will play a central role in driving ProVeg UK’s fundraising income. The primary focus of this role is using creativity to write high-quality, compelling grant applications, coordinate and track progress of projects for existing grants, and managing comprehensive, impactful reporting for our existing trusts, foundations, and institutional funders.

You will be an exceptional grant writer with basic financial acumen, incredible attention to detail, and a proven ability to translate complex project outcomes into persuasive narratives. By maintaining strong relationships with current funders and securing new grant funding, you will directly support ProVeg UK's mission to drive sustainable, plant-based food systems across the UK.

Responsibilities

Grant Application Writing & Prospecting

• Proposal & Application Writing: Research, draft, and submit tailored, compelling grant applications and proposals to UK-based trusts, foundations, statutory funding bodies, and major donors. This will include drafting accurate project budgets and financial forecasts for bids. On occasion, this will also involve co-ordinating cross-organisational partnership bids with other charities/NGOs.

• Case for Support: Work closely with the Philanthropy Manager and UK programme teams to translate UK impact metrics (e.g., School Plates initiative) into engaging stories and cases for support.

• Pipeline Development:  Support to the Philanthropy Manager (who leads on pipeline development for ProVeg UK) in identifying suitable funding opportunities. 

Donor Reporting 

• Impact Reporting: Take ownership of report writing for existing trusts and foundations, ensuring all reporting deadlines and donor-specific requirements are met accurately and promptly.

• Evaluation, Planning & Data Collection: Support the planning stage of awarded grants, liaise with programme leads to track delivery against objectives, and work with UK staff to gather monitoring and evaluation data for funder reports.

Systems, Compliance & Operations

• CRM & Pipeline Tracking: Maintain accurate and up-to-date grant management records, application deadlines, reporting schedules, and contact details in the CRM (HubSpot).

• Grant Compliance: Ensure all grant conditions, pledge agreements, and restricted funding parameters are communicated internally and strictly adhered to.

• International Coordination: Liaise with the ProVeg International Development Team to share best practices, templates, and joint funding opportunities where relevant.

Qualifications / Experience

• Grant Writing Track Record: Proven track record of grant writing in the non-profit sector, with demonstrable success in securing large grants from trusts and foundations.

• Donor Reporting Experience: Experience preparing detailed narrative and financial reports for existing institutional donors and grant-makers.

• Narrative Skills: Exceptional written English skills, with the ability to turn complex program outcomes, data, and food systems concepts into clear, inspiring narrative bids.

• Project & Time Management: Outstanding organisational skills, with a proven ability to manage multiple application and reporting deadlines simultaneously.

• Financial Literacy: Basic financial acumen and experience with building and presenting project budgets for proposals and reporting.

• Mission Alignment: Passion for and commitment to ProVeg’s mission of transforming global and UK food systems.
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Benefits of working with ProVeg

• A strong organisational focus on personal development, with a designated training budget.

• Provision of a work laptop.

• Flexible, trust-based working arrangements and home-office arrangements.

• Career development support.

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Employee Assistance Programme including counselling

• Access to 24/7 virtual GP Service

• Access to the Wisdom app with exclusive perks and discounts

• Compassionate animal companion leave

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
   

Further Information

Please apply by submitting your CV and a cover letter including your motivation and describing how you meet the person specification. Even if you do not meet all the requirements, we still encourage you to apply. ProVeg supports and invests in staff growth and development.
 

We also request applicants to apply without attaching a photo or disclosing their date or place of birth.

If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.
 

Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to get to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.
 

Application Process:

Typically, the recruitment process contains the following steps:

1. Screening of your application

2. Interview with People & Culture (30mins)

3. Job related trial task (~ 2 hrs.)

4. Second interview with the team (60mins)

About RMC

RMC Charity (RMC) is an established, award winning, regional charity working across the West Midlands to support newcomers and people facing barriers to accessing services, rights and opportunities.

RMC is a growing and ambitious organisation. As we continue to develop our services, partnerships and organisational infrastructure, we are strengthening the support available to our Senior Leadership Team (SLT) and Trustee Board.

We’re also embarking on an exciting new asset development project, which will represent a significant long-term investment in the organisation and its future. The project is expected to be sizeable and complex, involving a range of external parties, professional advisers, stakeholders and partners, and will develop over the next two years and beyond.

The Senior Executive Assistant will play an important role in supporting the SLT through this period, including helping to coordinate meetings, information, actions and communications involving external parties. The postholder will need to bring structure, organisation and follow-through to a lengthy and evolving programme of work, ensuring that key actions, decisions, commitments and deadlines are effectively tracked.

We are looking for an exceptional Senior Executive Assistant who can operate at a senior level, bring structure and discipline to executive and governance activity, and act as a trusted partner to the SLT and the Board.

This is not simply an administrative role. The postholder will be an important part of how RMC ensures that decisions are followed through, commitments are delivered, information flows effectively and governance remains strong.

About the Role:

The Senior Executive Assistant will provide high-level executive, governance and organisational support to the SLT, working particularly closely with the CEO and Executive Director of Services.

The postholder will manage complex diaries and relationships, support the effective operation of the Trustee Board, prepare high-quality information and reports, and ensure that important actions and commitments do not get lost.

The successful candidate will have the confidence to work with senior leaders and managers, trustees and external stakeholders while maintaining the highest levels of discretion and professionalism.

They will also be someone who is prepared to "keep the executives honest" constructively challenging where appropriate, identifying gaps, following up on commitments and helping the SLT to anticipate and manage organisational risks.

Key Responsibilities

1. Trustee Board and Governance

• Coordinate the effective administration and operation of Trustee Board meetings, including scheduling meetings, preparing agendas and papers, circulating documentation and managing follow-up actions
• Attend Trustee Board meetings and produce accurate, concise and timely minutes and records of decisions
• Maintain an effective system for tracking Board decisions and actions and ensure that these are followed through
• Act as an important conduit between the Trustee Board and SLT, ensuring appropriate information flows between governance and executive leadership
• Support the SLT in maintaining an effective overview of governance requirements, deadlines, decisions and actions
• Maintain appropriate governance records and documentation and support the preparation of relevant papers
• Identify gaps, inconsistencies or emerging governance issues and appropriately flag these to the SLT
• Maintain absolute confidentiality in relation to Board discussions and sensitive organisational matters 

2. Executive Support and Diary Management

• Provide high-level diary management and executive support to the CEO and Executive Director of Services
• Proactively manage complex and competing priorities, identifying diary conflicts and resolving them before they become problems
• Help executives prioritise meetings and commitments according to organisational importance and strategic priorities
• Ensure executives are properly prepared for important meetings by coordinating papers, briefings, agendas and relevant information
• Arrange travel, accommodation, meeting logistics and expenses where required
• Manage meeting schedules involving internal teams, trustees, funders, partners, commissioners and other external stakeholders
• Act as an appropriate first point of contact on behalf of the SLT, maintaining positive and professional relationships
• Support the SLT in coordinating the new asset development project, which will involve a significant programme of work over the next two years and require engagement with a range of external parties
• Coordinate meetings and communications with external professionals, partners, funders, and other parties involved in the asset project
• Maintain an overview of key milestones, deadlines, and dependencies associated with the project and ensure that the relevant members of the SLT are appropriately briefed
• Ensure important commitments, deadlines and follow-up actions are tracked and completed as well as anticipate the needs of the Executives and proactively identify issues before they arise

3. Executive Information and Reporting

• Draft, edit and coordinate reports, briefing papers, presentations and other executive-level documentation
• Compile information from across the organisation and turn it into clear, concise and useful briefings, identifying areas requiring further consideration and raise these appropriately
• Prepare agendas and supporting information for SLT, Senior Management Team (SMT) and other senior meetings
• Attend relevant meetings and produce precise, action-focused minutes and records
• Support the preparation of information for strategy sessions, appraisals and organisational reviews
• Ensure that information presented to senior leaders is accurate, appropriately sourced and clearly communicated

4. Leadership Accountability and Organisational Follow-Through

A key part of this role will be ensuring that decisions and commitments made by the SLT translate into action.

The postholder will;

• Maintain oversight of key leadership and senior management commitments and actions
• Track commitments made to staff, service users, trustees, partners and other stakeholders
• Prompt senior leaders and managers where actions or deadlines are approaching or have not been completed
• Identify gaps between agreed decisions and implementation
• Constructively challenge where commitments appear to be at risk of being missed
• Help the SLT maintain visibility of emerging organisational risks, issues and dependencies
• Support the SLT to maintain oversight of the asset development project, ensuring that key actions, deadlines and dependencies are captured and followed through
• Help coordinate the flow of information between the SLT and the range of external parties involved in the asset project, ensuring that requests, actions and decisions are appropriately followed up
• Help the SLT maintain visibility of emerging organisational and project risks, issues and dependencies
• Escalate concerns appropriately and proportionately
• Support a culture of accountability, transparency and delivery

This will require judgement and courage. The successful candidate must be comfortable respectfully challenging senior colleagues when something does not look right, while maintaining trust and confidentiality.

5. Relationships and Communication

• Communicate confidently and professionally with people at all levels of the organisation
• Contribute to the existing environment where colleagues feel able to share concerns, provide candid information and challenge decisions appropriately
• Handle sensitive conversations with empathy, discretion and objectivity
• Represent the SLT professionally when communicating with internal and external stakeholders
• Maintain appropriate boundaries and confidentiality at all time

Person Specification:

Essential Criteria:

Executive support and organisation

• Minimum 5 years’ experience of providing high-level executive, senior administrative or governance support
• Excellent organisational and time-management skills
• Ability to manage multiple competing priorities and complex schedules
• Exceptional attention to detail and ability to work accurately under pressure
• Experience preparing professional reports, briefings, minutes and correspondence
• Strong written and verbal communication skills 

Governance

• Understanding of effective governance and the relationship between trustees and senior leadership
• Experience supporting Boards, committees or senior-level meetings
• Ability to understand complex information and identify actions, risks and gaps
• Strong understanding of confidentiality and appropriate information handling

Technology

• Strong proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint and Teams
• Confidence using CRM systems, digital collaboration platforms and online meeting tools
• Ability to use technology to improve organisation, information management and workflow

Judgement and Discretion

• Demonstrable ability to handle highly confidential and sensitive information
• Excellent professional judgement and understanding of when information should be shared, withheld or escalated
• Ability to remain calm, balanced and objective in difficult or sensitive situations

Suitable Candidate Leadership Profile

We are particularly interested in people who demonstrate the following qualities:

• High Courage - You will need the confidence to ask difficult questions, challenge assumptions and respectfully tell senior colleagues when something needs attention
• Deep Empathy - You will understand that leadership decisions affect real people. You will listen carefully, understand different perspectives and approach sensitive situations with humanity
• Sharp Objectivity - You will be able to separate facts from assumptions, remain impartial and provide senior leaders with an honest and clear view of an issue – even when that view may be uncomfortable
• Strategic Thinking - You will understand the bigger picture. You will not simply manage diaries and actions; you will understand why they matter, how they connect to RMC's priorities and where a missed action or emerging issue could create wider organisational risk

What Success Looks Like

Within this role, success will mean:

• The CEO and Executive Director of Services are well organised, properly briefed and able to focus on strategic priorities
• Trustee Board meetings are well planned, professional and supported by accurate information and records
• Board and SLT decisions are translated into clear actions and followed through
• Important commitments do not get lost
• Risks, gaps and emerging issues are identified early and appropriately escalated
• Information provided to senior leaders is accurate, concise and useful
• Internal and external relationships are handled professionally and with discretion
• The SLT has a trusted partner who can provide challenge as well as support
• RMC's governance and executive functions operate with greater consistency, discipline and accountability

The Person We Are Looking For

We are looking for someone who is more than an administrator.

You will be highly organised, but also intellectually curious. You will be discreet, but not passive. You will be supportive of senior leaders, but willing to challenge them. You will be empathetic, but able to remain objective. You will be comfortable dealing with detail while keeping sight of the wider strategic picture.

Above all, you will be someone the SLT and Trustee Board can trust completely, someone who will see what needs to be done, make sure it happens, and have the courage to speak up when it doesn't.

Flexibility 

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. This could include data, administrative and/or project support to other cross-organisational departments. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date:  Thursday 1^st October 2026

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the RMC Charity is unable to provide assistance with this.

Empowering the next generation

We’re looking for an incredible, self-starting fundraiser to help transform the lives of young people and raise vital funds to support RAF Air Cadets. If you’re passionate about CSR, skilled at connecting supporters to a genuine cause and passionate about providing air cadets with unforgettable opportunities, we’d love to hear from you.

The Air Cadet Charity is an independent organisation dedicated to supporting the RAF Air Cadets. We provide essential grants for activities, cutting-edge equipment, and life-changing experiences that go beyond standard provision. From funding flight simulators and drone technology to enabling international expeditions, STEM projects, and leadership training, we give young people the tools to excel. Operating primarily on voluntary contributions made via cadet subscriptions from across the RAF Air Cadet organisation, we are now strategically expanding our fundraising focus toward corporate support.

This is an exciting role where you will take the lead on building upon our existing corporate foundations and establishing our dedicated corporate supporter network from the ground up. We are a close-knit, collaborative team offering a supportive workplace where your vision and contributions will directly shape our growth.

Please note this role is primarily home-based with travel across the UK for supporter engagement, meetings, and events.

Key responsibilities

• Corporate giving: Identify, cultivate, and secure valuable philanthropic donations and financial support from businesses aligned with our mission, driving the primary focus of the role to grow our corporate donor base.
• Income generation & strategy: Drive income growth by developing and delivering against agreed corporate fundraising targets, building a sustainable pipeline of new supporters, and actively monitoring and reporting on financial progress.
• Diversified fundraising & income generation: Oversee and manage our broader fundraising streams—including individual donors and digital/website giving channels—alongside  handling occasional applications, stewardship, and reporting for existing trusts, foundations, and major donors as required.
• Stewardship & relationship management: Deliver exceptional, high-touch stewardship to build long-lasting, meaningful relationships with our corporate donors, individual supporters, and stakeholders.
• Collaboration: Work alongside our team to co-create inspiring case studies, impact reports, and marketing materials highlighting how philanthropic donations directly benefit cadets.
• Representation: Act as an enthusiastic ambassador for our charity at networking functions, corporate meetings, and cadet showcases.

This role reports to the Charity Director and works closely with the Marketing and Engagement Officer, collaborating across income generation and marketing to support our mission.

Person specification

• Essential experience: Proven track record in corporate fundraising within the charity sector, with a strong emphasis on securing corporate donations and an ability to manage multiple income streams as a sole fundraiser.
• Relationship building: Exceptional networking, negotiation, and communication skills with a natural talent for inspiring supporters to invest in our grant-making cause.
• Commercial acumen: Strong understanding of corporate social responsibility (CSR) objectives and philanthropic giving.
• Working style: Highly self-motivated, entrepreneurial, and capable of working independently in a remote/hybrid environment while contributing to a friendly team culture.
• Travel requirements: A willingness and ability to travel regularly across the UK—including to London and various regional locations—for corporate meetings, relationship building, and charity events.
• General Support: A willingness to undertake other reasonable duties to support our team and wider charity goals.

Desirable skills:

• Familiarity with CRM systems or donor databases.
• Proven ability to plan and deliver corporate engagement events.
• Knowledge of digital marketing and social media to support fundraising campaigns.
• Understanding of the youth sector or uniformed organisations.
• Familiarity with the Armed Forces, defence sector, or military-charity networks, bringing a helpful understanding of defence contacts and sector terminology.
• Background in managing trusts, foundations, individual donors, or major donors and building face-to-face relationships.
• Experience writing compelling applications and stewardship reports for trusts, foundations, and major donors.

Why join us?

• Be part of a friendly, supportive, and dedicated team where your ideas matter.
• Enjoy the flexibility of home-based working while staying closely connected with colleagues and supporters.
• 26 days annual leave (pro-rata for part-time hours) plus bank holidays and a Christmas shutdown period.
• 5% employer pension contribution.
• Life assurance cover at 4x your salary.
• The chance to see the direct, inspiring impact of your work on young people's lives.

 

How to apply

Submit your CV and a cover letter (maximum 2 pages) detailing your relevant fundraising experience and why you are inspired to support our charity's mission.

Application Timeline & Process:

• Closing Date: 9am Friday 2nd October
• Shortlisting & Interviews: Shortlisted candidates will be contacted shortly after the closing date, with interviews to be held on 22 October in person.
• Interview Format: A single-round interview process featuring a brief, pre-interview practical task to give us a chance to see your skills in action.

The Air Cadet Charity is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people. Successful applicants will be subject to an enhanced DBS check.

• Reports to: Chief Executive Officer, working closely with the Programmes Lead and Finance & Governance Lead.
• Hours: We anticipate appointing this role as a 2 days per week (0.4 FTE) employee. However, we are also open to hearing from experienced freelance fundraising professionals who are interested in delivering an agreed programme of work on a consultancy basis, equivalent to approximately one day per week.
• Salary: Employee: £27,000–£31,000 FTE (£10,800–£12,400 pro rata for 2 days/16 hours per week), depending on experience. Consultancy: Day rate to be agreed, depending on experience and scope of work.
• Location: Remote, with approximately two consecutive days per month at our office in Liverpool and occasional travel for meetings or events.
• Contract: 24 month fixed term (with the intention to extend, subject to funding).
• Probation Period: 3 months
• Line Management: This role has no line management responsibility.

About Worldwide Radiology

Worldwide Radiology is a UK registered charity working to improve access to high-quality diagnostic imaging in low- and middle-income countries.

Working alongside hospitals, universities and health partners around the world, we develop practical, sustainable solutions that strengthen radiology services and improve patient care. Much of our work is delivered through a global network of volunteers and long-term partnerships.

We're at an exciting stage in our development. Over recent years our fundraising income has grown significantly, but we're now looking to broaden and strengthen our funding base so we can increase our impact.

This new role offers the opportunity to become Worldwide Radiology's dedicated fundraising lead, helping shape the next stage of the organisation's growth.

About the Role

This is an excellent opportunity for an ambitious fundraiser ready to take the next step in their career and take ownership of fundraising within a growing charity.

As Worldwide Radiology's dedicated fundraising professional, you will lead our day-to-day fundraising activity across community fundraising, individual giving and trusts and foundations. You'll be responsible for planning and delivering fundraising campaigns, stewarding donors and writing funding applications that help sustain and grow our work.

You'll also support the CEO and Programmes Lead in developing larger strategic partnerships with major funders and corporate partners through research, proposal coordination and pipeline management.

Unlike many early-career fundraising roles, this position offers genuine ownership from early on. You'll lead fundraising across your portfolio while working closely with colleagues who have experience securing grants and developing partnerships, giving you the support and mentoring to develop your skills and confidence.

While we expect to appoint a Fundraising Manager on a part-time basis, we also recognise that an experienced fundraising consultant may bring a different but equally valuable skillset. We're therefore open to considering either model, provided the successful candidate can take ownership of our fundraising programme and help build the systems, relationships and pipeline needed to support Worldwide Radiology's long-term growth.

What Success Looks Like

During your first 12–18 months you will:

• Lead successful delivery of WWR's community fundraising programme, including the Big Give Christmas Challenge and other supporter campaigns.
• Develop and manage a healthy pipeline of trust and foundation applications.
• Build strong relationships with our existing donors and funders.
• Help diversify the organisation's income by developing new fundraising opportunities.
• Introduce systems and processes that strengthen fundraising as the organisation continues to grow.

Key Responsibilities

Fundraising (Lead)

You will take ownership of WWR's fundraising activity across your portfolio, working closely with the CEO while leading delivery day-to-day. Responsibilities include:

• Leading delivery of fundraising across community fundraising, individual giving and smaller trusts and foundations.
• Researching, writing and submitting grant applications to trusts and foundations.
• Managing relationships with existing trust funders and individual donors, including stewardship and reporting.
• Planning and delivering community fundraising campaigns, supporter events and online fundraising activities, including the Big Give Christmas Challenge and JustGiving campaigns.
• Developing opportunities to grow our supporter base and increase donor retention.
• Maintaining accurate fundraising records, donor data and reporting.
• Monitoring fundraising activity and providing regular updates to the CEO.
• Supporting the development of fundraising plans and identifying new income opportunities.

Partnerships (Support)

Working alongside the CEO and Programmes Lead, you will:

• Research prospective major trusts, foundations and corporate partners.
• Prepare briefing papers and background research ahead of meetings.
• Coordinate development of larger funding proposals by gathering information, managing timelines and tracking actions.
• Maintain the strategic funding pipeline and prospect tracker.
• Support follow-up from meetings, conferences and partnership discussions.
• Help identify opportunities to strengthen relationships with healthcare organisations, companies and strategic partners.

Person Specification

We recognise that no candidate will meet every criterion. If you can demonstrate most of the following, we'd love to hear from you:

• Experience in a fundraising, development or partnerships role within the charity sector.
• Experience researching and writing, or supporting the development of, funding applications to trusts and foundations.
• Excellent written communication skills with the ability to write compelling funding applications and supporter communications.
• Excellent relationship-building skills, with experience working positively with supporters, volunteers, partners or external stakeholders.
• Strong organisational skills, with the ability to maintain accurate records and manage information across multiple projects and deadlines.
• Comfortable working in a digital, remote environment and confident learning new systems, including fundraising CRM platforms.
• Enthusiasm for Worldwide Radiology's mission and the role of global health partnerships.

Desirable attributes:

• Experience delivering community fundraising campaigns or challenge events.
• Experience using fundraising CRMs or donor databases.
• Experience of the Big Give Christmas Challenge or similar match-funding campaigns.
• Experience supporting corporate partnerships or major donor fundraising.
• An interest in global health, healthcare or international development.

Why Join Worldwide Radiology?

This is a rare opportunity to take ownership of fundraising within a growing international charity at an early stage in your career.

You'll have the chance to lead fundraising campaigns, develop relationships with donors and funders, and shape how fundraising grows over the coming years. At the same time, you'll benefit from the guidance and support of experienced colleagues, giving you the opportunity to develop your skills while making a tangible contribution to improving access to diagnostic imaging around the world.

We're committed to supporting your professional development through mentoring, networking opportunities and relevant fundraising training, helping you build the skills and experience to progress your fundraising career.

We offer:

• Flexible remote working.
• A collaborative, supportive team with minimal hierarchy.
• Opportunities for professional development and responsibility.
• Up to 4% matched pension contribution.
• 25 days Annual leave plus 8 public holidays (pro rata).

The Development Manager role brings the opportunity to an avid fundraiser and resource mobilization professional to manage the strategic fundraising efforts of IFIP to build, sustain, and grow the organization’s institutional pool of funders by aligning development strategy with the organization’s mission, goals, key programs, and initiatives. This position plays a critical role in enhancing our sustainability efforts through identifying, cultivating, soliciting, grant writing, and securing funding support in accordance with IFIP’s strategic framework. 

Position Title: Development Manager 
Reports to: Chief Executive Officer 
Location: Remote (Europe)

OrganizationSummary 

International Funders for Indigenous Peoples (IFIP) is the only global philanthropy network dedicated to shifting power, mobilizing resources, and building partnerships to amplify Indigenous leadership and to support the self-determination and rights of Indigenous Peoples.

As a global community, IFIP educates, guides, and influences funders to practice a new paradigm of giving based on Indigenous values “The Five R’s of Indigenous Philanthropy” —Respect, Reciprocity, Responsibility, Relationships and Redistribution.Building on over 25 years of experience, IFIP is at an exciting moment of evolution and on a path to accelerate organizational capacity to implement our strategic plan, mobilize redistribution of resources, and increase advocacy for direct funding to Indigenous Peoples globally. 
 

Position Overview 

The Development Manager role brings the opportunity to an avid fundraiser and resource mobilization professional to manage the strategic fundraising efforts of IFIP to build, sustain, and grow the organization’s institutional pool of funders by aligning development strategy with the organization’s mission, goals, key programs, and initiatives. This position plays a critical role in enhancing our sustainability efforts through identifying, cultivating, soliciting, grant writing, and securing funding support in accordance with IFIP’s strategic framework.

Reporting to the Chief Executive Officer, the Development Manager works collaboratively with senior management, staff, and consultants to ensure sustainability goals are achieved. The Development Manager cultivates prospects, sustains relationships, creates proposals and reports for funders to illustrate impact and spends most of their time engaging with prospective funders and supporters through both virtual and in-person interactions. 

The ideal candidate is a skilled fundraiser and a relationship builder with a strong understanding of philanthropic giving. They should be proactive and strategic, with a proven track record of securing mid-to-large multi-year funding, nurturing donor relationships, and effectively communicating the organization's mission and impact. Familiarity and commitment to IFIP's mission is essential. Experience working remotely and across multiple time zones is an asset. 

RESPONSIBILITIES: 

Fundraising and Resource mobilization  

• Develop a comprehensive multi-year development strategy, including developing related guidelines and policies and ensure IFIP secures annual revenue goals.

• Cultivate and maintain relationships with funders and other donors, including foundations and other funders. 

• Responsible for the development, writing, and submission of compelling grant proposals. Manages full lifecycle of grants, from proposals to reports, ensuring fundraising goals are met annually. 

• Able to skillfully navigate donor relationships and the philanthropic landscape with nuance, big picture, and keen understanding of the shifting trends and perspectives.

• In coordination with senior leadership, organize, prepare and attend donor meetings and convenings in support of strategic initiatives. 

• Develop strategic fundraising initiatives, including events and campaigns and identify new opportunities for resource mobilization. 

• Develop, manage, and execute comprehensive fundraising plans that align with the organization’s goals, programs, and initiatives. 

• Coordinate with leadership on restricted gifts, proposal budgets with restricted allocations, and financial reporting to donors. 

• Establishes and maintains collaborative working relationships with IFIP’s team and consultants to maximize total revenue in service of the organization’s mission

• Collaborate with the Engagement and Communications team to enhance visibility and donor messaging efforts through our newsletters and communications platforms.

• Utilize a CRM for data collection, relationship management, and tracking donor interactions. 

• Manages information-tracking processes regarding acknowledgement, recognition, ongoing communication and continued cultivation of donors in portfolio.

Organizational Culture and Team Collaboration 

• Partner with the CEO to ensure IFIP’s strategy is reflected across fundraising plans, funder engagement and partnerships. 

• Foster a collaborative, results-driven, and accountability culture that empowers the IFIP team to deliver organizational goals effectively. 

• Contribute to a culture of teamwork by fostering collaboration and support of each other to accomplish tasks at hand, the annual work plan, and overall mission. 

• Bring a learning, attention to detail, initiative taking disposition and participate in organization-wide strategy and learning and contribute to operations efficiency to grow as an organization. 

• Able to adapt and excel in a multi-cultural and fast paced environment where team members take part and contribute to planning activities, including staff meetings, retreats, and strategy sessions. 

• Provide support when needed on organization-wide activities, such as Global Conference and high-level stakeholder events. 

• Adhere to organizational policies and procedures and responsible for own administrative tasks such as submission of receipts, reimbursement requests, scheduling, travel planning, etc. 

• Embody and uphold the 5 R’s (Respect, Relationships, Responsibility, Reciprocity, Redistribution) in working with external stakeholders and internal team members. 

Required Experience and Qualifications: 

• At least 8 years of experience in the development and resource mobilization sector. 

• At least 3 years of experience working in an international remote work environment with a multi-cultural team 

• Experience building partnerships and securing funding from bilateral and multilateral donor agencies is an asset 

• Track record of garnering new donors and substantial levels of funding per year

• Demonstrated experience in developing fundraising strategies and plans and excellent donor relations skills.

• Familiarity with donor database tools to track grants and donor relationships 

• Exceptional organizational ability, high attention to detail, results and solutions-oriented attitude are essential.

• Problem-solver, with high integrity and ability to communicate clear expectations and foster team collaboration. 

• Excellent interpersonal communication skills in written and oral forms and ability to articulate complex ideas effectively to diverse audiences. 

• Ability to manage multiple projects simultaneously in a fast-paced environment. 

• Solid information technology proficiency with CRMs, remote meeting software, Microsoft Office Suite, and cloud systems for project management. 

• Experience travelling internationally to urban and rural areas where English may not be the primary language.

• Fluency in English.Fluency in a second language is an asset. 

Application Information: 

Job details: This is a full-time, remote position based in the greater London area. Employee may spend up to three weeks a year in Sacramento, CA for strategic planning and team building. IFIP's team, board, members, and stakeholders are based worldwide and distributed across multiple time zones. This role is based in London and follows UK working hours; however, occasional flexibility will be required for early morning or late evening meetings with colleagues around the world. Candidates must be based in the greater London area and be authorized to work in the United Kingdom.  

Salary: GBP £40,000 - £55,000, based on experience. IFIP typically makes offers within the beginning to middle of this range, depending on the candidate's qualifications and relevant experience. IFIP offers a competitive compensation and benefits package.

International Funders for Indigenous Peoples is an equal opportunity employer committed to embracing a diverse, multicultural work environment and seeks diversity with respect to race, ethnicity, gender, age, sexual orientation, religious creed, physical abilities and other characteristic protected by federal and state laws.

Deadline: Applications will be accepted until September 18th, 2026.