Customer service jobs in Birmingham

We are looking for someone experienced, proactive, organised and confident in delivering on tasks. Someone who values collaboration, co-production and working in a culture rooted in trust, flexibility and compassion.

This is an opportunity to provide trauma-informed, gender-sensitive casework support with women impacted by their own or someone else’s gambling who are experiencing complex and intersecting challenges including mental health difficulties, debt, homelessness, relationship breakdown, neurodiversity, coercive control, isolation and safeguarding risks.

The role provides longer-term, structured support and advocacy, primarily online and by telephone, helping women stabilise, rebuild safety, access services and strengthen resilience.

This role requires high emotional literacy, strong boundaries, and safe risk management within a multi-agency framework.

Key Responsibilities

Intensive Casework Support

• Provide structured 1:1 support to women with complex needs.
• Develop collaborative support plans with clear goals and review points.
• Provide safety planning where risk is identified.
• Support women navigating debt, housing, legal and safeguarding systems.
• Facilitate access to specialist services (mental health, housing, domestic abuse, financial advice, substance misuse, etc.).
• Support women experiencing homelessness risk, including advocacy with local authorities and housing providers.
• Maintain ongoing contact over medium-to-longer term support journeys (as agreed in service model).

Risk Assessment & Safeguarding

• Identify and respond appropriately to safeguarding concerns.
• Conduct proportionate risk screening and escalate concerns to DSL.
• Work in accordance with safeguarding policy.
• Maintain awareness of suicide risk indicators and escalate appropriately.
• Record safeguarding actions accurately and promptly.

Advocacy & Systems Navigation

• Advocate on behalf of women with external agencies where appropriate.
• Support women in understanding rights and entitlements.
• Attend multi-agency meetings (online) where required.
• Work collaboratively with associate counsellors when women are accessing therapy.

Trauma-Informed & Gender-Sensitive Practice

• Deliver support grounded in trauma-informed principles.
• Recognise impact of shame, stigma and gender-based inequality.
• Understand intersection of gambling harm with coercive control, domestic abuse, and financial exploitation.
• Maintain non-judgemental, strengths-based approach.
• Respect women’s autonomy and lived experience.

Record Keeping & Data

• Maintain accurate case notes in our CRM system.
• Complete outcome measures as required.
• Contribute to monitoring and evaluation processes.
• Maintain confidentiality in line with GDPR and safeguarding frameworks.

Professional Boundaries

• Participate in supervision and reflective practice.
• Escalate complex clinical risk appropriately.

Working Relationships

Internal:
Service Manager
Peer Support Coordinators
Associate Counsellors
Operational Manager (for data compliance)

External:
Housing services
Debt advice agencies
Mental health services
Domestic abuse services
Local authorities
Primary Care and GP services
Voluntary sector partners

Person Specification

Essential Education & Qualifications

• Level 3 or Level 4 qualification in:
  • Health & Social Care
  • Counselling Skills
  • Community Work
  • Social Care
  • Or equivalent relevant field

• Safeguarding Level 3 (or willingness to obtain)
• Understanding of trauma-informed practice

Desirable Qualifications

• Level 4 Diploma in Counselling
• Domestic Abuse awareness training
• Suicide prevention training (ASIST or equivalent)
• Debt, welfare or housing training
• Mental health awareness qualifications
• Neurodiversity

Essential Experience

• Minimum 2 years experience supporting women with complex needs.
• Experience working with individuals experiencing:
  • Mental health challenges
  • Financial hardship or debt
  • Housing instability or homelessness risk
  • Isolation or social exclusion

• Experience working remotely (online/phone support).
• Experience multi-agency working.
• Experience risk management and safeguarding escalation.

 Desirable Experience

• working with gambling harm.
• supporting family members impacted by addiction.
• working within women-only services.
• working with domestic and financial abuse.
• experience of advocacy and case coordination roles.
• experience of supporting women who identify as neurodiverse

Skills & Competencies

• Strong relational skills.
• Ability to hold distress without rescuing.
• Clear professional boundaries.
• Excellent written case recording.
• Emotional resilience.
• Good digital literacy.
• Ability to work autonomously within structured supervision.
• Understanding of intersectionality and inequality.

Trauma-Informed & Gender-Sensitive Expectations

Postholder must:

• Understand the impact of shame and secrecy in gambling harm.
• Recognise coercive financial control.
• Be sensitive to caring roles and stigma.
• Work at pace appropriate to trauma recovery.
• Avoid deficit-based language.
• Recognise cultural and structural barriers affecting women.

Our current operational days are Tue-Thurs with potential evening work and appointments outside of these days.

Working with thrivin’ together

· Application deadline: Tuesday 31 March 12 noon 2026

· Provisional Interview date: Wednesday 15 April 2026

THINK Recruitment are working with AMR Action UK to recruit an experienced Trusts & Grants Fundraiser to help secure vital funding that will support life-changing services and research. AMR Action UK is the leading UK patient charity for Antimicrobial Resistance provides research, education and support for people affected by the condition. 

This role is an exciting opportunity for a relationship-driven fundraiser to manage and grow a portfolio of charitable trusts and foundations. Working remotely as part of a smalland collaborative fundraising team, you will play a key role in developing compelling funding proposals and building long-term partnerships with funders.

The Role

The Trusts & Grants Fundraiser will be responsible for developing and delivering a trusts and foundations income stream, identifying new funding opportunities and nurturing relationships with existing supporters.

You will research prospective funders, craft persuasive applications and proposals, and manage reporting requirements to ensure strong stewardship of grant funders.

Key Responsibilities

• Research and identify new grant-making trusts and foundations aligned with the charity’s mission
• Develop and submit high-quality funding applications and proposals
• Manage and grow a portfolio of existing trust and foundation supporters
• Build and maintain strong relationships with funders
• Prepare compelling impact reports and funding updates
• Work collaboratively with internal teams to gather project information and outcomes
• Maintain accurate records of applications, income and reporting deadlines

About You

You will be a confident communicator with strong written skills and a proven track record of securing income from trusts and foundations.

You will bring:

• Experience securing income from charitable trusts and foundations
• Excellent proposal and report writing skills
• Strong research and prospecting abilities
• The ability to manage multiple applications and deadlines
• A proactive and organised approach to relationship management
• A passion for improving health outcomes and supporting charitable work

  What’s on Offer

• Permanent, full-time position
• Remote working (UK-based)
• Opportunity to make a meaningful impact within a health-focused charity
• Supportive and collaborative fundraising team

Dataro are looking for a Partnerships & Marketing UK Manager to help grow their presence across the UK charity sector. This is a varied role that combines partnership development with hands-on marketing and events delivery, making it ideal for someone who enjoys building relationships, spotting opportunities, and turning ideas into action. 

Around 70% of the role will focus on partnerships and new business growth; identifying and developing collaborations that build pipeline and raise Dataro’s profile across the UK. The remaining 30% will focus on delivering marketing activity and events on the ground, from conferences and webinars to partner activations and community engagement. 

You’ll work closely with Dataro’s global marketing and partnerships team, with access to the tools, systems and support needed to make things happen. While the role sits within a global team, this position will play a key part in shaping and delivering activity specifically for the UK charity market. 

This role could suit people from a range of backgrounds. You might currently be working in corporate partnerships, marketing, partnerships, data, or events within a UK charity, or in a technology or service provider that works with the nonprofit sector. What matters most is that you understand how strong relationships translate into income and impact, and that you’re comfortable taking ideas from concept through to delivery. 

Importantly, you don’t need to meet every single element on the person specification to apply. If you have experience building partnerships, running sector-facing marketing activity, or working closely with charities - and you’re someone who enjoys spotting opportunities and making things happen - we’d love to hear from you. 

This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement. 

Application notes

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment via the contact info in the pack to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

If you need assistance with downloading the pack, please scontact THINK Recruitment and our team will support you.

Timeframes 

Closing date for applications: Midnight 24th March

Virtual interviews – Tuesday 1st or Wednesday 2nd April 

We are currently seeking a dynamic and experienced Director of Housing to lead our supported housing services nationally and help shape the next stage of our growth.

As Director of Housing, you will provide strategic and operational leadership across all of Life’s supported housing services. This is a key role within the Senior Leadership Team, responsible for ensuring our housing provision is high‑quality, compliant, safe and truly centred around the needs of our clients.

You will lead our national Housing Strategy, drive service improvement, ensure regulatory compliance, support organisational growth, and champion a culture of compassion, accountability and high performance.

Key Responsibilities:

Strategic Leadership & Growth

• Develop and deliver a national Housing Strategy aligned to Life’s vision and mission.
• Identify housing development and expansion opportunities, including partnerships with local authorities and commissioners.
• Support organisational business planning and future growth.

Regulatory Compliance & Governance

• Ensure full compliance with housing legislation and regulatory requirements including the Social Housing (Regulation) Act, HHSRS, safeguarding and Health & Safety.
• Lead regulatory audits, inspections and risk management.
• Provide assurance on compliance and viability to the CEO and Trustees.

Service Quality & Client Experience

• Embed a client-centred, compassionate approach aligned with Housing Ombudsman principles.
• Oversee effective complaints management, learning reviews and client feedback systems.
• Ensure properties and services meet high standards of safety, warmth and comfort.

Operational Leadership

• Lead housing management, income recovery, voids, repairs and maintenance, compliance and tenancy sustainment.
• Ensure effective escalation of tenancy breaches and safeguarding practices.
• Work closely with Life’s Helpline services around referral and allocations.

Financial & Asset Management

• Oversee rental income, arrears, void control and financial performance.
• Manage contracts, grants and local authority funding.
• Ensure major works, planned maintenance and statutory compliance are delivered effectively.

Leadership & People Management

• Lead and support Housing Managers, support teams and frontline workers.
• Foster a positive culture of accountability, inclusion and high standards.
• Support staff development and performance.

Partnership Management

• Build strong relationships with local authorities, property professionals, contractors, funders and other key partners.
• Represent Life at external forums and sector networks.

About you:

Essential

• CIH Level 5 (or equivalent) qualification
• Senior leadership experience in supported housing, social housing, or homelessness services
• Strong knowledge of housing law, tenancy management and regulatory compliance
• Understanding of Housing Ombudsman standards and consumer regulations
• Experience in strategic planning, service development and organisational growth
• Budget management and financial performance experience
• Experience with property maintenance, asset management and compliance
• Strong safeguarding knowledge
• Excellent leadership, communication and stakeholder management skills
• UK driving licence and access to a car

Desirable

• Experience supporting vulnerable women or family services
• Charity/third sector leadership experience
• Experience securing funding or development partnerships

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £45,750 per annum

Hours: 32 hours per week

Location: Home based with extensive travel across the South of England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

• Are you motivated by hitting income targets and building lasting partnerships?
• Do you enjoy turning conversations into opportunities and ideas into income?
• Are you ready to play a direct role in driving revenue growth in the education sector?

Then this could be the role for you.
 

We are looking for a Business Development Officer to drive revenue growth at Learning on Screen—the UK’s leading charity for moving image in post 16 education. This is a revenue focused role for someone who thrives on relationship building, enjoys closing deals, and is motivated by delivering clear income targets. You will play a key role in growing and diversifying our income through sales, partnerships, and sponsorships, contributing directly to our strategic ambitions.
 

Role overview

• Job title: Business Development Officer
• Salary: £28,000 (£35,000 FTE)
• Hours: 28.8 hours/week (4 days, 0.8 FTE)
• Contract: Permanent
• Location: Remote
• Reports to: Chief Revenue Generation Officer

What you will be doing

• Selling our products and services (including memberships, subscriptions, and courses) to meet income targets
• Researching, identifying, and converting new leads across the education sector
• Supporting the development of sponsorship and partnership opportunities with external collaborators
• Building and maintaining strong stakeholder relationships to maximise value, engagement, and income performance
• Creating compelling proposals and resources to support income-generating initiatives

What we are looking for

• Experience in B2B sales, partnership development, or commercial (ideally in the non-profit or education sectors)
• A confident communicator with excellent writing and presentation skills
• Someone who is proactive, target-driven, and able to manage multiple priorities
• A collaborative mindset and the ability to engage with a wide range of stakeholders
• Strong data awareness, able to monitor performance and spot opportunities

This is a great opportunity to grow your career in a supportive, ambitious, and flexible environment while contributing to our mission of transforming education through the power of moving image and sound.
 

About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.

How to Apply: 

Interested candidates are invited to submit the following documents via the 'apply' button below: 

• Your CV
• Cover letter outlining your relevant experience and qualifications
• Completed equality and diversity monitoring form 

Application Deadline: Tuesday 10th March 2026 by 12pm. 

Interviews: W/C 16th March 2026.

Please note that this is a part-time, permanent position. The job description is subject to occasional amendments and not considered part of the employment contract. Flexibility is required within the broad scope of the role. 

Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace. 

Unfortunately, we are unable to consider any applications received after the deadline. 

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. They are now seeking a senior corporate partnerships specialist to lead Acorns’ newly formed Partnerships Team, which combines corporate new business, account management and community income streams.

A member of the Fundraising Leadership Team, the role will be responsible for securing and managing high-value strategic partnerships with businesses while simultaneously driving engagement with local community groups, education partners, and faith groups, ensuring clear tiering, structured pipeline progression and robust income performance.

The role will also act as Partnerships lead for the upcoming £5m fundraising appeal, co-canvassing alongside the Head of Philanthropy and executive leadership, and mobilising corporate and community networks around key campaign moments.

As Head of Partnerships, you will:

• Report to the Associate Director of Fundraising and line manage a team of four (Senior Business Development Manager (Corporate), Senior Corporate Partnerships Manager Senior Community Partnerships Manager, Partnership Engagement Officer)
• Form part of the Fundraising Leadership Team, with shared accountability for strategic decision making, compliance and cross-directorate working
• Lead and integrate Corporate and Community fundraising into a cohesive partnerships strategy aligned to the wider Fundraising Strategy
• Design and implement a three-year corporate and community income plan, with full budget and forecasting responsibility
• Conduct an audit of current partnerships activity, pipeline and resource allocation to ensure effort aligns to regional and national potential
• Lead corporate new business acquisition, securing multi-year strategic partnerships, Charity of the Year agreements, cause-related marketing, sponsorship and stock generation partnership

Essential skills and experience:

• Strong corporate fundraising background within a charity setting
• Proven track record of securing six-figure corporate gifts
• Experience managing and motivating teams to deliver robust income targets
• Experience designing strategies, annual plans and budgets and adapting them as required
• Strong knowledge of the corporate landscape, regionally and ideally nationally
• Confidence leading high-value pitches, negotiations and senior stakeholder engagement
• Experience of forecasting, reporting and managing income performance
• Strong working knowledge of CRM systems and fundraising compliance

Desirable:

• Experience across both local AND national corporate partnerships
• Exposure to community fundraising or engagement programmes
• Experience working on appeal boards or high-value campaign activity

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Hybrid working with 2dpw at preferred location (Birmingham, Worcester or Walsall). 

The TSA is looking for an enthusiastic, knowledgeable, and experienced person to join our small but ambitious fundraising team. This is a key role at the TSA, with trusts and foundations an area we have identified for significant growth, while acknowledging the extremely competitive world the sector currently finds itself in for receiving such funding. 

It would suit a candidate with a strong track record in consistently delivering in a similar role. The charity has completed significant work in this area to get the foundations right for this role (Theory of Change etc.) 

The Trusts and Foundations Manager will be responsible for developing and delivering a successful trusts and foundations fundraising programme, securing both restricted and unrestricted income to support TSA’s services, research and strategic priorities. Working closely with colleagues across fundraising and the wider organisation, the post-holder will manage a varied portfolio of funders, from small charitable trusts to major grant-making foundations. In return, you’ll have the opportunity to have genuinely flexible working as part of a warm, empathetic and committed team. Every day, you will know that you are making a massive difference in the lives of thousands of people across the UK. 

Are you a visionary leader who can help shape the next stage of our work to protect, create and restore Scotland’s woodlands?

We are looking for our next Chief Executive, someone who can lead the charity into an exciting period of growth and change.

FWS is a Scottish charity working to create a Scotland where trees and native woodlands are thriving for our wildlife, communities and climate.  Our mission is to protect, create and restore these vital habitats through knowledge, partnership and practical action.

Founded in 2012 to support innovative thinking for trees and native woodlands, we have grown into an organisation delivering practical action at scale. Today, our work stretches from city spaces to wild places — supporting farmers and landowners to create or restore native woodlands, strengthening local nurseries, building sector skills, and bringing trees into everyday landscapes across Scotland.

The organisation has grown rapidly over the past three years, and now operates as a team of seven delivering national programmes across Scotland.

About the role

This is a rare opportunity to shape a small, ambitious and high‑performing charity at a time of growth and increasing national influence.

As Chief Executive, you will report to and work closely with our Board of Trustees, providing strategic leadership and acting as the organisation’s senior representative. You will:

• Lead the delivery of our strategic plan and future direction
• Strengthen partnerships across the woodland, environmental, community and land‑use sectors
• Oversee programme delivery and organisational performance
• Support, motivate and develop our small and committed team of seven, working across programmes, fundraising and communications
• Represent Future Woodlands Scotland at senior levels across Scotland

You will bring strategic clarity, a collaborative leadership style, and the ability to build strong, trusted relationships across sectors and with funders.

Location

This role is Scotland-based, working from home with travel across Scotland to meetings. Our current team is spread across Dumfries & Galloway, Lothian, Central Scotland and Aberdeenshire.

Contract and salary

• 8% employer pension contribution
• Permanent, part‑time (3 days per week)
• £65,000–£75,000 FTE, depending on experience
• 25 days annual leave + 10 public holidays (pro rata)
• Additional annual leave increasing with length of service, up to a maximum of 10 additional days.

How to apply

Before applying, please read the Candidate Pack for full details of the role, responsibilities and the application process. You can find it on our website. 

Invitations are invited from suitably qualified people and applications should consist of a CV and covering letter. The covering letter should explain how you meet the essential skills set out in the Candidate Pack and what you would bring to Future Woodlands Scotland.

If you would like an informal chat about the role, please contact Shireen Chambers to arrange a call (details in Candidate Pack).

Key dates:

• Application deadline: Midday, Monday 16 March 2026
• Interviews: Monday, 30 March 2026, in Edinburgh in person

Location: Any UK Trust office (2 days per week required in the office)

Interviews: 19th or 20th of March via MS Teams

The King’s Trust is looking for a proactive, creative, and organised Individual Giving and Legacies Executive to help deliver inspiring fundraising campaigns, grow our individual giving audience, and nurture lasting supporter relationships.

From working with third parties to craft compelling copy to coordinating stakeholder input, analysing results and spotting opportunities to improve, you’ll play a key role in delivering fundraising activity that makes a real difference. You’ll help embed our stewardship values, ensuring every supporter has an outstanding experience and feels connected to the impact of their support. You’ll also contribute ideas to grow new income streams and expand our reach.

We are looking for a strong communicator with experience generating engaging and persuasive fundraising content that inspires action. You’ll be highly organised, confident managing multiple projects at once, and comfortable working with colleagues across fundraising, data and supporter services teams.

You’ll have…

• Excellent written communication, organisation, and project management skills.
• Ability to build strong relationships and collaboration with varied stakeholders.
• Experience of direct marketing and supporter communications.
• Experience creating stewardship engagement materials.

If you’re passionate about powerful storytelling, brilliant supporter experiences, and impactful fundraising that helps transforms young lives, we’d love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Individual Giving & Legacies Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Individual Giving & Legacies Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

**UPDATE** Due to a high volume of applications this advert will close at 9am on Monday 9th March.

This is a fantastic chance to join a small and friendly team working to improve health outcomes and reduced inequalities for all school-aged children, young people, their families and communities. You will provide day-to-day operational support and coordination across our core organisational functions.

Contract type: Freelance / self-employed
Rate of pay: £23 per hour
Hours: Approximately 20 hours per week
Location: Home-based (UK), with occasional meetings as required

The role is offered on a freelance basis with the opportunity to work remotely and flexibly throughout the week.

**UPDATED** Advert closes at 9am on Monday 9th March with online interviews planned for w/c 16th or 23rd March. We reserve the right to close this advert early.

Are you passionate about supporting others to make positive changes in their lives? Do you want to make a difference by providing interventions to people impacted by gambling?

This is a great time to join GamCare as we expand the reach of our services. We are looking for a Gambling Support Practitioner with qualifications or experience in health or social care, and an empathic style to help people affected by gambling to change their behaviour through skilled intervention.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment. 

The role 

Gambling Support Practitioners at GamCare ensure that psychosocial and recovery support interventions are delivered as part of a cohesive recovery plan, working collaboratively with external and partner organisations to achieve positive outcomes for people affected by gambling harms.

Key responsibilities include:

• Providing face to face and online advice, assessment, brief and structured interventions to help clients achieve their recovery goals, using motivational interviewing and cognitive behavioural approaches
• Providing safe and effective support to individuals whilst managing safeguarding issues in line with safeguarding procedures and policies
• Developing collaborative working relationships with external agencies, professionals and groups to facilitate multi agency approaches and holistic support
• Developing relationships with local services and communities to support the identification of gambling harms in individuals and strengthen pathways into the service
• Participation in service promotion, networking activities and events to support visibility and ongoing development of the service, and to proactively respond to the needs identified within the region

This is a home based position with the requirement to travel across the East Midlands. This will vary but could be 2-3 days a week

We are looking for an individual to work full-time which will include a mix of 9-5pm and 12-8pm fixed shifts per week, depending on service requirements.

You will work Monday to Friday, with potentially occasional Saturdays (9-2pm remotely) due to possible requirements of the service, however another day off would be agreed on during the week.

About you

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural Therapy (CBT) tools.

You will be expected to be able to work from home thereby having the space for a confidential setting whilst also being able to travel within the region to attend events and offer localised in person support as required.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people.

For further details and to apply please click the apply button.

Closing date for applications: Wednesday 11th of March 2026.

Interviews will take place online via video conference, during the week commencing 23rd of March 2026.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

Are you passionate about supporting others to make positive changes in their lives? Do you want to make a difference by providing interventions to people impacted by gambling?

This is a great time to join GamCare as we expand the reach of our services. We are looking for a Gambling Support Practitioner with qualifications or experience in health or social care, and an empathic style to help people affected by gambling to change their behaviour through skilled intervention.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment. 

The role

Gambling Support Practitioners at GamCare ensure that psychosocial and recovery support interventions are delivered as part of a cohesive recovery plan, working collaboratively with external and partner organisations to achieve positive outcomes for people affected by gambling harms.

Key responsibilities include:

• Providing face to face and online advice, assessment, brief and structured interventions to help clients achieve their recovery goals, using motivational interviewing and cognitive behavioural approaches
• Providing safe and effective support to individuals whilst managing safeguarding issues in line with safeguarding procedures and policies
• Developing collaborative working relationships with external agencies, professionals and groups to facilitate multi agency approaches and holistic support
• Developing relationships with local services and communities to support the identification of gambling harms in individuals and strengthen pathways into the service
• Participation in service promotion, networking activities and events to support visibility and ongoing development of the service, and to proactively respond to the needs identified within the region

This is a home based position with the requirement to travel across Greater London.

We are looking for an individual to work full-time which will include a mix of 9-5pm and 12-8pm fixed shifts per week, depending on service requirements.

You will work Monday to Friday, with potentially occasional Saturdays (9-2pm remotely) due to possible requirements of the service, however another day off would be agreed on during the week.

About you

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural Therapy (CBT) tools.

You will be expected to live within a reasonable distance from the GamCare London office due to expectations of working from the office when required, as well as being able to travel to other locations across Greater London to deliver services or attend community events.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people

For further details and to apply please click the apply button.

Closing date for applications: Wednesday 11th of March 2026.

Interviews will take place in person at GamCare’s Head Office in Finsbury Circus, London during the week commencing 23rd of March 2026.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

Job title: Financial Controller                 

Salary: £34,000p.a.-£42,000p.a. pro-rata (£68,000p.a.-£70,000p.a. FTE), dependent on hours worked

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off, 8% employer pension contributions, a core hours system of working and enhanced family friendly policies

Contract:  Permanent

Hours: 18.75-22.5 hours per week with a minimum of 6 hours worked on a Tuesday and Wednesday each week. We are open to discussing how this may work for you. 

Location: Wigan, London (office or hybrid working) or remote-based with occasional travel

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

As we’re moving forward, we recognise that a diverse workforce yields the best results.  We embrace all the different identities in the UK and we want our workforce to reflect that.

Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff and welcomes applicants from all backgrounds.

If you love managing finance functions, we want to hear from you.

This is a satisfying role where you can develop links across the organisation and ensure our financial operations run smoothly. Key areas of leadership and oversight include:

· Annual cycles of budgeting and audit

· Monthly cycles of management accounts and projections

· Quarterly board reporting

· Ongoing financial controls

· Cash flow monitoring

· VAT and other statutory returns

· Supporting the continuing professional development of the finance team, and developing wider financial skills across the charity

Regularly meeting with programme teams, this role ensures solid financial management across the organisation, supporting staff to ensure that we operate safely and securely. The Financial Controller manages the two management accountants and through them the Finance Officer. The role reports to the Chief Financial Officer, who also oversees the HR, IT, Fundraising, Premises and GDPR functions.                         

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

If you are interested in this job and want to help us make a difference, please review a copy of the full job description on our website and ensure that you meet the essential criteria found in the person specification before applying.

After reading the application information, if you would love to work with us and apply, please continue to apply. 

As part of the application process you will need to answer 4 multiple choice questions, 3 sift questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00, 20 March 2026

Interviews will be held via MS Teams 14 & 15 April 2026

If you require an in-person interview, please let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

Salary: Grade 4 - £34,596 per annum

Full time: 35 hours per week

Location: Flexible with travel as required to deliver training – frequency will vary

Contract: Permanent

Closing date: Tuesday 10th March 2026 at 11.30pm

Do you have an in-depth understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer - you could soon be helping us to help better support professionals and their clients with housing problems and exercise their housing rights.

About the Role

You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes for clients. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.

About you

To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with an excellent understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications.  The role will involve travel to deliver training as needed.

About the team

You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the About You points in the job description of no more than 350 words per point. Please provide specific examples following the STAR format and ensure you address the behaviour below throughout your responses

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.