Customer service volunteer roles in brent, greater london

JOB TITLE: Volunteer Assistant Coordinator
REPORTS TO: Volunteer’s Coordinator or Program Manager

ABOUT SOLACE INTERNATIONAL

At Solace International, we are dedicated to empowering communities and driving meaningful change through impactful programs and initiatives. Our charity workers are the foundation of our mission, and the Assistant Coordinator plays a crucial role in supporting a committed team of volunteers who contribute to the success of our organization.

We are seeking a passionate, organized, and dynamic individual volunteer to assist with all aspects of volunteer management, including recruitment, training, scheduling, and ongoing support. This role ensures a positive and enriching volunteer experience while aligning with the organization’s mission and objectives.

JOB SUMMARY

The Volunteer Assistant Coordinator will support the Volunteer Coordinator in the recruitment, onboarding, management, and engagement of volunteers. This role involves building strong relationships with volunteers, coordinating their activities to support programs and events, and maintaining efficient administrative systems to enhance volunteer operations.

KEY RESPONSIBILITIES

• Assist in recruiting, onboarding, and training volunteers.
• Maintain volunteer schedules and ensure adequate coverage for programs and events.
• Act as a liaison between volunteers and staff, ensuring alignment with organizational goals.
• Support and oversee volunteer activities during programs and events.
• Maintain accurate volunteer records and assist in reporting on program impact.
• Help implement volunteer recognition programs and improve engagement.

WHAT WE’RE LOOKING FOR

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Strong proficiency in spoken and written English.

Personal Attributes:

• Passion for volunteerism and community service.
• Friendly, approachable demeanor with a commitment to creating a positive volunteer experience.
• Flexibility to work evenings and weekends as needed.
• Previous experience in volunteer management, customer service, or administrative roles is a plus.

WORK ENVIRONMENT

• Primarily office-based, with on-site coordination during events and programs.
• Light physical activity may be required, such as setting up event spaces or carrying supplies.

LANGUAGE PROFICIENCY

• Fluency in English (spoken and written) is essential.

HOW TO APPLY

Interested candidates should submit:

• A letter of application explaining their interest in the role.
• A current resume.
• Contact details for at least two references.

Application Process:

• Applications will be reviewed, and shortlisted candidates will be invited for an initial online interview.
• Successful candidates will proceed to a face-to-face interview (or an alternative arrangement for overseas applicants).

We are seeking a Trustee with wide-ranging digital expertise and a career background to that enables them to bring expertise, vision and leadership in all matters digital to the Board. We see this as covering, in particular, CRM systems, social media, GDPR, digital advertising and marketing and AI. 

This is an exciting opportunity for someone to champion digital, assess the opportunities and the risks that may arise and support Age UK Islington in keeping up with the rest of the charity sector. 

The trustee will work with the Board of Trustees and management by maintaining an overview of the organisation’s digital systems and social media presence, ensuring effectiveness, advising and guiding on requirements and best practice and providing advice, assistance and information to the staff team and trustees. 

Age UK Islington contracts IT support from two external providers – one for Microsoft Office 365 and the other for Microsoft Dynamics 

International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Adventure Co-ordinator to join their UK team to support their ‘Adventures for Animals’ fundraising initiative.

From helping to create exciting adventures in the UK and overseas to promoting them and supporting trip participants, the Adventure Co-ordinator will be part of a team who are passionate about developing incredible adventures worldwide to make a difference to the lives of animals in need.

Although this is a voluntary role, there are extensive travel benefits available. Please note: the majority of the adventures offered by the charity involve hiking, mountaineering and cycling, among other active pursuits and so all applicants need to be comfortable taking part in these kinds of activities.

ENGINEERS/MAKERS

Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Engineer/Maker volunteers are at the very heart of what our local branches do. They use their practical skills and creativity to help people with disabilities live fuller and more independent lives.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

• Designing and making pieces of equipment for individuals with specific needs

• Using your practical skills working with metal, wood, plastic, or electronics (or a combination of them)

• Attending a monthly meeting of the local branch.

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

Essential

• Practical experience in working with one of the above materials

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

Desirable

• Access to your own tools and workshop (or can access theses)

• Able to drive or have good transport links

You’ll also need to complete the induction checklist and some online training, as well as a DBS check.

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking a Community Fundraising Group Co-ordinator to join their UK team to develop their ‘I love Hiking and Dogs UK’ fundraising initiative. From developing impactful social media content to managing our ‘Walk for Paws’ events, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

Description

Would you like to volunteer in a customer facing role at RNIB's Products for Life Store in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our Products for Life Store the best possible experience when they come to us for information about our products and services or general enquiries. Products for Life Store consultations are a great way of customers finding out about the products that RNIB offers, and give customers the chance to try and view products.

The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.

We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with customers and have some experience of Microsoft Office and Excel.

The Products for Life Store is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Products for Life Store.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Location

Region

• Greater London

Additional location information

• The Grimaldi Building, 154a Pentonville Road, London, N1 9JE. A five to ten minute walk from three nearby train stations: King’s Cross, Euston and St Pancras International.

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Events Co-ordinator to join their UK team to help them develop their range of adrenalin pursuits within their Adventures for Animals fundraising initiative. From identifying ways to find animal lovers to take part in our 2025 skydiving challenge to creating new, exciting events for our adventure community to engage with, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

Please note: All expenses are covered, including free places on our Adventures!

Haig Housing Trust provides housing for veterans and their families. We’re looking for a passionate, experienced individual to join our Board of Trustees and help us drive real change.

What will you be doing?

Our purpose is to provide quality homes to improve the lives of veterans and their families. We have a long and proud history of supporting our beneficiaries. We have over 1,500 properties across the UK on small well-managed estates, ranging from six houses to 360 homes on our largest estate in Morden. Homes are available at an affordable rent. We also offer extensive support, advice and signposting to assist those in housing need. We believe housing is fundamental to building thriving communities.

This is an exciting time to join our board. Now under the recent Patronage of HRH The Princess Royal we have ambitious plans to improve our housing stock, grow the support we offer our beneficiaries and ensure they remain at the core of everything we do. We have a strong leadership team, a robust financial base and are confident about our future.

Due to planned retirement we want to strengthen the Board. We want to stress that no board experience is necessary to apply – we will help you to learn and grow. What we do ask is that you are committed, curious and collaborative.  If you have a legal background, that would be of particular interest.

We are on an important journey to improve our impact, growing investment in our properties over the next five years. We froze rents in 2022, allowing us to keep increases to below inflation over the last four years. We want to build our profile, thinking creatively about the needs of the veteran community and on how to innovate our service delivery for their benefit. With our new chair, the Board will shape our strategic goals, ensuring that we continue to deliver housing that is fit for the future.  

We are in a strong financial position. Total income in FY 23/24 was £12M.  We are debt-free with a strong balance sheet. We own our properties, have strong reserves and are diversifying our income, growing fundraising so that we can modernise our homes and increase our impact.

We are governed by a diverse Board of independent, non-executive trustees with a wealth of professional, charity and Armed Forces experience. Trustees meet formally every quarter and delegate specific issues to three committees (Finance and Risk, Estates and People) that report to the Board. Overall, we have c60 staff, based in Victoria, led by the Chief Executive and a Senior Leadership Team of four.

What are we looking for?

Person Specification

Essential

• Clear empathy for Armed Forces veterans and their families and a passion for our mission.
• A collaborative, engaging style that promotes positive relationships at all levels and with partners.
• A willingness to help us develop and deliver better customer service.
• Commitment to help us grow our standing with public, private and civil society organisations.
• Willing to learn about those areas of running a charity with which you are not familiar
• Personal integrity and credibility that grows confidence at all levels with everyone you meet.

Able to make the time commitments of the role.

Desirable

• Experience of operating in the charitable sector.
• Connections within the military and veterans’ sectors.
• Legal experience (in a relevant sector)

What difference will you make?

Trustees bring their own experience to a Board, using their skill and judgement to enable good decision-making and deliver impact.  If you share our passion for helping those who have served in the Armed Forces and their families and want to play your part in delivering a better future for them, we’d love to hear from you.

We do ask that candidates commit to:

• Attending four board meetings, a strategy offsite and four sub-committee meetings a year.
• Developing a good understanding of our operations and the environment in which we operate.
• Meeting the people we help and the teams that support them.
• Helping the board ensure the highest standards of governance and strategic focus.
• Monitoring the performance of Haig’s activities in a constructive and collaborative way.
• Making time, skills, and experience available (in and outside of regular board meetings).

The overall time commitment is around 1 day a month on average. Board usually meets in person in London each quarter; committee meetings are remote. Trustees are appointed for renewable terms of office of three years. The role is unremunerated, although expenses are reimbursed.

Before you apply

To express interest please contact us via Reach. Applications by CV and covering letter (max 2-sides A4).  Applications will be reviewed on a rolling basis.

The Night Stars is a volunteer night-safety initiative run by Westminster City Council. The program aims to provide a welcoming place for all and collaborate to ensure that Westminster’s nightlife remains a safe, inclusive, and enjoyable experience for residents and visitors alike. Volunteers are there to help anyone who finds themselves in a vulnerable situation, whether they need water, someone to talk to, or a safe place to sober up.  It is delivered across the West End, and focuses on areas such as Soho, Piccadilly, Leicester Square, and Embankment, and operates on Fridays from 19:00 pm to 04.00am. 

This is great opportunity for students to gain volunteer experience and key skills necessary for future success. We have many volunteers, and it is a wonderful way for them to make friends and new connections, as well as learn more about London's night-time economy.

The role is highly flexible, but your aim will be to:

• Act as an ambassador for the night-time economy and interact with visitors and local businesses to create a safe and enjoyable experience.
• Provide information, advice and practical support to visitors and vulnerable people
• Signpost people to support services if required.
• Be part of the wider strategic partnership in the area which is supporting and protecting visitors. In other words, interacting with emergency services such as the police, ambulance services, BIDS, and council enforcement staff, to ensure that Westminster remains safe.
• Look after those who are unable to keep themselves safe, and support them to get home without coming to harm

During patrols, volunteers may engage with:

• Intoxicated or Lost Individuals in need of assistance 
• Victims of Crime, such as theft and assault
• Individuals in Need of Emotional or Mental Health Support
• Venue Security and Emergency Services
• Council Enforcement Staff, such as City Inspectors or Anti-Social Behaviour Officers

Skills Required

• Empathy for the needs of vulnerable people.
• Excellent team player.
• Outgoing, friendly, and positive character.
• Good communication skills.
• Able to use your own initiative but able to ask for help when needed.
• Willing to work unsociable hours.

Training and support

• Alcohol and Drugs Awareness: Handling intoxication situations.
• Conflict Resolution: Managing aggression.
• Adult and Child Safeguarding: Ensuring safety and protection.
• Women’s Vulnerability Awareness: Intervening in vulnerable situations.
• Anti-Sexual Harassment: Preventing and addressing harassment.
• Communication: Effective interaction techniques.
• Emotional Support: Assisting distressed individuals.
• First Aid: Basic emergency medical skills.
• Equipment Use: Proper handling and operation.
• Counter Terrorism: Guidance on safety procedures.
• Employee Assistance: Access to the council's support services.

These trainings ensure that volunteers are well-prepared to handle various situations effectively and safely.

Benefits to volunteers

• The satisfaction of knowing that you are making a difference to vulnerable people.
• Building self-confidence and the ability to work flexibly.
• Ability to undertake specific training and gain experience of supporting the vulnerable and conflict resolution.
• Opportunity to meet new people and learn more about London’s night-time economy.
• Working as part of the team and wider strategic partnership for the night-time economy.
• Offers great experience to anyone considering a career in the social sciences, health or social care, medicine, public engagement, crime prevention or a career that requires effective communication, dynamic problem solving, and teamwork.

Join us our Chair of the Board of Trustees

 We are seeking an inspiring Chair who will play a vital role in shaping our future.

Are you passionate about making a positive impact in the community? Do you have a strong desire to contribute your skills to a cause that matters? We invite you to become the new Chair of our Board of Trustees and be a driving force for change!

Who we are

CAYSH is a purpose driven charity, dedicated to making a difference to the lives of young people. We believe in the power of community, collaboration and transparency to create lasting change. We provide supported housing, advice and guidance to more than 100 vulnerable, homeless young people.

Our Community Interest Company has a separate board and exists to provide 24/7 concierge services to young people at CAYSH and externally to vulnerable adults with complex needs.

What we are looking for: An individual who will provide strategic guidance, support our growth and provide governance leadership. You will also support us in making a difference to the lives of young people and vulnerable adults.

While working collaboratively with our CEO, dedicated team of staff, trustees and directors you will support and oversee the activities of our organisation and have oversight of board and committee activity and decision making.

 Why you should join us as our Chair:

Impact: Be part of an organisation making a real difference to the lives of homeless young people. Leadership: Support our strategic decision-making and shape the future direction of the organisation. Fulfilment: Experience the satisfaction of knowing that your efforts contribute to positive change.

We want to work with a Chair who is an experienced trustee or director, with a career background that will raise the work of the CAYSH Group and champion our vision and mission. We endeavour to grow our organisation and particularly welcome applications from anyone who will support our business growth strategy. Commitment to safeguarding young people and vulnerable adults is essential, as well as the commitment to equal opportunities and eliminating discriminatory practice.

Time commitment:

Our Trustees and Directors provide a valuable and positive contribution, building on our strengths and ensuring our results are sustained. There are currently 9 Trustees / Directors within the Group who bring a wide range of skills, knowledge and experience to the organisation.

You will attend an average of 4 Board meetings and up to 4 Committee meetings a year, plus Trustee / Director away-days & other events, such as AGM. Meetings are held outside regular business hours and are mostly online. Events (including strategy days, AGM and service user get-togethers) usually take place at our offices in Croydon.

How to Apply: If you are ready to embark on a rewarding journey and to become the Chair of Board of Trustees with CAYSH, we would love to hear from you! Please submit a brief statement outlining your interest and the skills you bring to our organisation.

Apply now and become a catalyst for positive change! Together, let's build a better future.

FUNDRAISING VOLUNTEER

Fundraising Volunteer (RSPCA Finchley, Golders Green, Hendon & District Branch)

Do you have bags of enthusiasm and are good at organising events? If yes, volunteer for the RSPCA as a Fundraiser and have fun and meet new people whilst raising vital funds for animals in need in your area!

Overview of opportunity

As a Fundraising Volunteer, you will play a vital part in organising and assisting with our fundraising activities. All the proceeds from these activities go directly towards the essential animal welfare work that we do at branch level.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Finchley, Golders Green, Hendon & District Branch

The RSPCA Finchley, Golders Green, Hendon & District Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The main activity of our branch is local animal welfare. We take in neglected, abandoned & vulnerable animals locally, via our own animal welfare officer, as well as the national RSPCA Inspectorate officers. Our funds are mostly raised through our 2 charity shops.

Fundraising Volunteer responsibilities

• Organise, advertise, and promote fundraising activities to raise vital funds to improve animal welfare.
• Plan and participate in organised events for fundraising over an agreed period.
• Communicate all planned activities with staff and other volunteers.
•  Work alongside other volunteers, staff, and members of the public, ensuring excellent customer service at all times.
• Ensure best practice in fundraising and that it is legally compliant.

What we are looking for in a Fundraising Volunteer

•  Someone who is flexible and can offer an ongoing commitment.
•  Lots of enthusiasm to help us raise much needed funds
•  Good communication and organisational skills
• Friendly and approachable
• Ability to work on own initiative

What we can offer you as a Fundraising Volunteer

• You will be making a massive difference to the welfare of the animals in your area.
• Join a community which will enable you to meet new people and make new friends.
•  Learning new skills through our comprehensive induction and training programme.
• Enhance your CV by adding your volunteering experience and newly acquired skills.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role

Join us as a Trustee / Director and make a difference!

Are you passionate about making a positive impact in the community? Do you have a strong desire to contribute your skills to a cause that matters? We invite you to become a Trustee / Director and be a driving force for change!

Who we are: A purpose-driven charity, dedicated to making a difference to the lives of young, homeless people. We believe in the power of community, collaboration, and transparency to create lasting change.

Our organisation comprises a registered Charity & Community Interest Company each with its own Board. The Charity provides supported accommodation, advice, support & guidance to vulnerable, homeless young people. The Community Interest Company provides 24 / 7 concierge services to CAYSH young people & externally to vulnerable adults with complex needs.

As we continue to grow, we are seeking dedicated individuals to join our board of Trustees / Directors.

What we're looking for: Passionate individuals from a variety of backgrounds, with a range of expertise to contribute to our board. Whether you have experience in social care, safeguarding, finance, law, marketing, technology, or other fields, your unique skills and perspectives are valuable to us. As a Trustee / Director, you will play a pivotal role in guiding our organisation towards success and helping us develop our business growth strategy. We particularly seek a trustee who can take a safeguarding lead. 

Why you should join us as a trustee / director: Impact: Be part of an organisation making a real difference in the lives of homeless young people. Leadership: Contribute to strategic decision-making and shape the future direction of the organisation. Fulfilment: Experience the satisfaction of knowing that your efforts contribute to positive change.

Commitment to safeguarding young people and vulnerable adults is essential as well as commitment to equal opportunities and eliminating discriminatory practice.

Time commitment:

Our Trustees and Directors provide a valuable and positive contribution, building on our strengths and ensuring our results are sustained. There are currently 9 Trustees / Directors within the Group who bring a wide range of skills, knowledge and experience to the organisation.

To support the decision making at CAYSH, you will attend an average of 4 Board meetings and up to 4 Committee meetings a year, plus Trustee / Director away-days & other events, such as AGM. Meetings are held outside regular business hours and are mostly online. Events (including strategy days, AGM and service user get-togethers) usually take place at our offices in Croydon.

How to Apply: If you are ready to embark on a rewarding journey and become a Trustee with CAYSH, we would love to hear from you! Apply now and become a catalyst for positive change! Together, let's build a better future.

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator